Name: Grand Sunset Princess All Inclusive
Address: PROLONGACION 5tA AVENIDA MZ 20 LT 006, Playa Del Carmen, 77710, MX

Grand Sunset Princess All Inclusive

Riviera Maya / Playa del Carmen · Mexico

PROLONGACION 5tA AVENIDA MZ 20 LT 006View location

100 reviews shown

10/10

Exceptional

17 Jul 2026

Sandya

I love this hotel everything perfect

Friends

10/10

Exceptional

17 Jul 2026

Jorge Alberto

Staff are amazing, the environment, all it was just amazing. All safe

Self

6/10

Pleasant

17 Jul 2026

Luis

Hace falta más transporte para llevar los huésped a sus habitaciones ya que hay que caminar mucho de los bufet hacia las habitaciones.

Friends

10/10

Exceptional

16 Jul 2026

Ram

Overall everything is perfect

Family_with_children

10/10

Exceptional

16 Jul 2026

Faiza

Ocean was closed

10/10

Exceptional

16 Jul 2026

Alba

Disfruté mucho la estancia todo muy lindo y limpio

Friends

10/10

Exceptional

15 Jul 2026

Mauricio

The room was clean every day, perfect enclosed restaurants food, of course, you have to make the appointments. We took three days Xtra. The beach with the sargassum, which I think is a natural thing that no hotel can do anything about. Overall, good vacation.

Partner

10/10

Exceptional

15 Jul 2026

Yadira Lorena

Todo estuvo excelente, el unico detalle fue que una parte de los toboganes de niños estuvo clausurada por 3 días.

6/10

Pleasant

14 Jul 2026

Alla

Food was great, the servers at the buffet and cleaning crew were amazing.
What was not good is that specialty dining was not available for 2 out of 3 nights for us, but for other people it was. So, don't pay for Platinum, because that is not a guarantee.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Massimo

Excellent food

8/10

Excellent

13 Jul 2026

Deara

I upgraded to the platinum riviera pool room and loved it. I was originally in the swim out room and I didn’t like how the loungers were right across looking into my room. I feel like all the rooms should have a designated place to dry wet clothes. The food was ok and I suggest you book your reservations ASAP because they fill up unless you just go to the buffet. Diana in the platinum riviera was awesome and made my birthday really special!

Family

8/10

Excellent

13 Jul 2026

Nezzie Jane

Too many children in the private pool at platinum plus consider adults only. When attending restaurants of platinum plus members additional cost (Wine) should be specified prior to ordering.
Exceptional maid and shuttle service.

Family

6/10

Pleasant

13 Jul 2026

Ana

If you are with your family this is the spot for you! If you are a solo traveler this place may not be! I found that the food is catered towards children. The app to make reservations is constantly malfunctioning and the internet is pretty reliable but not completely. There is not enough sun coverage by the pool causing people to fight for spots or for people trying to get relief from the sun to abandon reasonable spacing between parties. Folks are up putting towels down as early at 6am. That creates unnecessary stress because you have to leave personal items to ensure seating but you also can’t fully trust others will always respect it.
If you are traveling with your family I think this is the perfect spot! LOTS to do for the whole family. I would recommend for families but not solo travelers

Self

10/10

Exceptional

12 Jul 2026

Kelcey

Me and my boyfriend loved it! only negative was the food at the brazilian steak house and the smell of the seaweed

Partner

4/10

Poor

12 Jul 2026

Hemal

Getting a drink that was not part of the package was very difficult. The staff had to call to get approval which took more then 10 minutes. I requested a drink while I wait for an approval but was denied. This is not heard of.

Friends

2/10

Poor

12 Jul 2026

Xavier

Purchased two swim up rooms for my birthday week and brought my family only to be hit with disappointments starting from a rude staff to the lights in my suite turning off on its own unless I manually turned the breaker back on. I will never recommend this hotel again.

Family_with_children

8/10

Excellent

12 Jul 2026

Aaliyah

I overall enjoyed my stay at this resort. The room was beautiful! The drinks were amazing. I traveled solo and as a black woman, I felt super safe. I think the only downside was the fact that a lot of parents did not have control over their children. The kids were allowed to sit at the bars which did not seem appropriate. Another thing is the trolley system. The resort was very big and sometimes there was a long wait to get a ride. I would rate my stay 4/5. Will definitely return soon!

Self

10/10

Exceptional

12 Jul 2026

Jasmin

The food, drinks, amenities, and overall experience was truly enjoyable. My week was peaceful, relaxing, and fun definitely would recommend.

Friends

10/10

Exceptional

11 Jul 2026

Mayka Cardona

Excelente experiencia y hotel

Family_with_children

10/10

Exceptional

11 Jul 2026

Jermaine

Great place to go for your vacation

Partner

8/10

Excellent

11 Jul 2026

Anna

The place was clean and well maintained, the staff was helpful and outgoing. It was a pleasant stay for the most part. The only thing I didn't like was the food, it was okay but not better then okay. The options for alternative spaces were lacking, if you want to hangout someplace air-conditioned after a day in the sun that is not ur room, a restaurant or bar you will have a hard time.

Partner

10/10

Exceptional

11 Jul 2026

Isaias

The resort has been recently renovated and it's even Bethan before. The rooms the lobby the restaurants the slides is new and the service has always been exceptional. I try to get the rooms between the high 200 - the high 300. That's worth the all-inclusive for me and my daughter (2 person) stay that we get to stay an extra night or two compared to other resorts in the area. The resort is massive with shows and music every night

Family_with_children

2/10

Poor

10 Jul 2026

Francisco

Bad experience, a lot of sargace... AND BAD front desk experience.

Friends

10/10

Exceptional

10 Jul 2026

Kaila

I loved my stay here. This was the closest to paradise you might ever get. The resort was spotless, staff seemed genuinely happy to see me, and almost anything you can think of is available at the resort or nearby. The only thing I’d change is having the coffee shop open a bit earlier although there is pour coffee in the buffets. I would say I’d be back but there’s an entire world out there to see!

Self

10/10

Exceptional

10 Jul 2026

jeanette

It was our third time staying at the Princess resort, and although our stays are quick we really enjoy all the amenities, since the property has been renewed, you get cleaner updated rooms, if you travel with small children the waterpark was updated and is bigger which now adults n kids can enjoy. Everyone from lobby to the beach bar were excellent. A new arcade room was built next to the sport bar, and the menu there was expanded a bit. You don't get a 5 star food but it is tasty. I would definitely recommend this resort for Adults or Families, there is something for everyone.

Partner

2/10

Poor

10 Jul 2026

Amanda

Absolutely a terrible experience. We booked this resort because of the good reviews and it having multiple restaurants and pools. It was nothing as described. The whole resort stunk like sewage. The beach was dirty and full of seaweed (I am aware it was the season however other resorts use tractors and rakes to clean it) the staff was very unfriendly and I felt as if they did not like Americans. The resort was supposed to be all inclusive however we were told that the restaurants were reservations only and that they were booked for three days out. Leaving us with the option of the buffet or fast food restaurant. The buffet food was not great quality and gave us stomach aches. The pool water felt slimy and was full of sunscreen. There was hair left from someone else in the shower. The resort was supposed to be “newly renovated” and I felt like that was only in certain areas. The A/C in the room was barely working and the mini fridge wasn’t even cold. We check out after day two and went to another resort. I would not recommend this resort for any American. The point of our vacation was to be stress free and this was anything but. Dirty, gross, very unfriendly.

10/10

Exceptional

09 Jul 2026

Danielle

The review is beautiful. We were able to upgrade to the platinum side and that really made the trip. It is so big there make sure you ask about all the things you can do and get it on your phone. They have lots to do for kids but if you don’t ask you’ll miss out on a lot.

Family_with_children

8/10

Excellent

09 Jul 2026

Adrian

Property layout and staff very efficient. Rooms are excellent food is good. Not a lot of rotation on food type in buffet and à la cart restaurants are impossible to book for multiple rooms we had 28 people in our party with 10 rooms and we only able to eat together in buffet. Celebrating our matriarchs 80 th birthday

Family_with_children

2/10

Poor

09 Jul 2026

Veronika

Never ever go to this shitti place

Friends

10/10

Exceptional

09 Jul 2026

Andy David

Encantada con las instalaciones y todo lo que tuvo que ver con nuestra estadía maravillosas personas el servicio de limpieza en la habitación magnífico Mis encantó mucho a pesar de que la playa estaba llena de sargazo

Family_with_children

10/10

Exceptional

08 Jul 2026

Giovanni

Self

10/10

Exceptional

08 Jul 2026

George

Absolutely AMAZING ❤️❤️❤️❤️
We have been staying at 12-14 different resorts over the years ,but Grand Sunset Princess is WOW !
Its so luxurious and modern, clean and beautiful.

Stuff is amazing, food is high quality and clean and tasty, grounds are wonderful, you feel like you are at a beautiful botanic garden!

Highly recommend to stay at this place like Paradise!

Thank you for making our stay unforgettable ❤️❤️❤️❤️
Love from Chicago !

Family_with_children

10/10

Exceptional

08 Jul 2026

Joseph

Place was beautiful- well kept and clean. A shame about the beaches and the ecological disaster caused by Trump.

Partner

10/10

Exceptional

07 Jul 2026

Jocelyn

Staff we’re friendly, buffet food, the 24/7 grill where barely edible, only breakfast was okay. Had to venture off the resort almost every night to get good food. The resort can do better in cleanliness considering all the animals running around.

Family_with_children

8/10

Excellent

07 Jul 2026

Michael

Uber doesn’t work in the resort. It’s better to wake up early and take the ADO bus to the airport. That’ll save you close to 70 dollars.

Also the beach was filled with a certain algae or plant that wouldn’t let you get inside.

Had I known that, I would of booked somewhere else

Self

2/10

Poor

07 Jul 2026

Dickson

Be very ware of their hinden charges. All inclusive sounds interning on till you get this and severed trashy food like you begging to be there, drinks filled with water aka Cheap tequila etc and when you request how it should they tell you to pay extra. Staffs will pretend to not speak English or able to read Hispanic on a translator when they are wrong. Also beware of the Conciege manager Pablo M.. That guy has no empathy & lack the professional character to even be a called a manager & yet don't know his staffs are the main face of the business.

Partner

2/10

Poor

07 Jul 2026

Yunier

La verdad para nada me gustó, estuvimos tratando de reservar en los supuestos restaurantes y no pudimos siempre que estaban llenos, las habitaciones quedan muy distante del loby solo se acercan a ti para vender membresías, e visitado mas de 30 hoteles en cancun y si bien este no es el peor no aconsejo ir ,lejos de disfrutar trabajo pasas

Family_with_children

10/10

Exceptional

06 Jul 2026

Chaoying

clean room, friendly staff, many large pools. All inclusive buffet restaurant and reserved restaurants are all very good.

Friends

8/10

Excellent

06 Jul 2026

Laura

The property was very clean. The food was delicious and there were many choices, There were a lot of pools and they were sparkling. We saw monkeys, Cotis, raccoons, crocodiles, and lots of birds. The only reason we didn’t give it - 5 is that getting reservations for dinner was not easy or available. There also was a lack of signage or communication about the amenities, food, drinks etc so we had to ask other guests to get information. We were also overwhelmed by the concierge on the first day- we were tired and wanted to eat and rest but they were very overwhelming and didn’t actually orient us to the space. We loved it and would definitely return.

Family

2/10

Poor

06 Jul 2026

Suung

Had the worst experience at the grand sunset princess. Been to over 5+ all inclusive resorts in Cancun and Playa del Carmen and this resort was the worst one by far. The resort is big and I understand it’s hard to maintain the cleanness, but the resort wasn’t clean, you can find trashes everywhere. The service was okay but it can be improved. Especially when you ask a question, they sometimes reply in annoying way. The a la carte restaurants were terribly hard to book. I stayed there 3nights; and had to eat buffet for breakfast, lunch and dinner for two days in straight. The lobby wont guide you through the amenities or how to book the restaurants so you have to self explore.
The cafe and icecream shop opens at 3:30pm which is absolutely a minus point because a lot of kids and adults wish to have sweets and coffee in the morning. If you want coffee you have to go to the bars. The open sitting area and open bars dont have the AC, not even the fans, so you just have to suffer in heat.

Family

10/10

Exceptional

06 Jul 2026

Chelsea

Stay was amazing! Staff were friendly and welcoming! Food was pretty good but nothing crazy.
Only real con was how far everything was from the rooms.

Self

10/10

Exceptional

06 Jul 2026

jose

Very nice resort

Self

10/10

Exceptional

06 Jul 2026

Reynaldo

Just as the rooms have been renovated, the pools should be too; most of the built-in pool jacuzzis don't work. I stayed at the hotel 14 years ago, and everything was working back then.

Family

6/10

Pleasant

06 Jul 2026

Alejandro

Las instalaciones estan modernas ymuy comodas. ALgunas cosas por mejroar serian:
1. EL transporte del lobby a los cuartos es muy tardado, podrian agregar un carrito mas para que no tomo tanto tiempo.
2. Las playas no las limpiaban. Entendemos el sargazo pero la cantidad acumulada en la playa era excesiva al grado que olia a drenaje. Se ve que llevaba muchos dias ahi.
3. EL buffet puede mejorar mucho. La comida es rica pero podria haver mas variedad. Hoteles del mismo ranking/precio ofrecen un mejor buffet.
4. La cantidad de meseros no era suficiente, uno tenia que andar buscando mesa en lugar de que nos la asignaran.
5. Podria ser mejor el equipo de animacion si lo hicieran en la explanada para llamar a mas gente. Muchos no sabian que habia que ir hasta el auditorio.
6. En el area del family club no habia meseros o alguien quien estuviera al pendiente de las personas en la alberca.
7. Solo hay un restaurante para desayuar/comer/cenar si se te paso la hora de la comida tienes que irte al bar (el cual estuvo muy lento el servicio)

Family_with_children

10/10

Exceptional

04 Jul 2026

Neta

Clean room and nice stuff

Partner

10/10

Exceptional

04 Jul 2026

Ronald

staff service the best my 15th time here

10/10

Exceptional

03 Jul 2026

ydayary lizet Navarro

The staff was always kind and helpful.

Family

10/10

Exceptional

02 Jul 2026

Lauren

Loved the stay!

Family_with_children

6/10

Pleasant

02 Jul 2026

Angelly k Grisales

I honestly think the resort needs better cleaning specially the bathroom floors, some staff members are nice some are very rude! Food is not great! Impossible to get a reservation at the special restaurants

Family_with_children

10/10

Exceptional

01 Jul 2026

Mohanie

Very beautiful, well kept and friendly staff. It’s impossibly to keep everybody happy with the high amount of traffic of guest checking in and out daily, but they try to go above and beyond every time. I strongly suggest getting the platinum package, you get to beat the long waiting lines, cramped pools and lobby, a private lounge to accommodate your every need for the duration of the stay, plus a bunch of bonus perks to make you feel like the ultimate VIP guest.

Family

10/10

Exceptional

01 Jul 2026

Juan Antonio

My stay was excellent from start to finish. The staff was friendly, professional, and always willing to help, and the facilities were clean and well maintained. My only recommendation would be to offer more variety in the food options and make restaurant reservations easier to secure. Overall, it was a great experience, and I would definitely stay again

Self

10/10

Exceptional

01 Jul 2026

Juan David

The property was beautiful. The room was amazing and the food was excellent. I would go back for sure.

Friends

10/10

Exceptional

01 Jul 2026

Angie

Buffet are not so great. But overall experience is great!

Friends

8/10

Excellent

30 Jun 2026

Eileen

Everything was clean and well maintained. My family and o really liked the place. They have a little fountain which my little one loved it too he will be entertained. Food and service was great!
Pool and entertainment was great too.

What we didn’t like about the room was the bathroom you barely has privacy. the floor will get wet pretty easy and gets too slippery. Really dangerous with little ones.

WiFi it’s really really bad. You can pay if you need to. But this should be included.

Also everything is really far away you have to walk a lot from the lobby to the main pool. So consider if you have kids

Also when checking in. Lobby was extremely hot. It’s open so no AC. They should get Fans at least.

10/10

Exceptional

30 Jun 2026

Kathryn

This was an amazing property! The rooms were excellent the food was good the reservation issues with the restaurants were my least favorite though. One I really didn’t like was some restaurant staff would say they could get you a reservation if you bought an expensive bottle. That may be good for some people but not our family. I get it just didn’t like it !!! That was the only issue we had . I would most definitely stay here or at another Princess Resort.

Family_with_children

10/10

Exceptional

30 Jun 2026

José Enrique

Las habitaciones están muy limpias y son habitaciones completamente modernas las piscinas también súper limpias los restaurantes tienen variedades de alimentos el personal que trabaja en el hotel son muy amables

Family_with_children

10/10

Exceptional

29 Jun 2026

Maria Luisa

Very good!

Family_with_children

10/10

Exceptional

29 Jun 2026

Alanis

From the first step onto the property you’re welcome to paradise with warm smiles and cold glasses of fresh juices. Very helpful staff they make sure you don’t ever have to want for anything they’ll take your bags, so you can go right into enjoying the property. There’s everything you need and the food was so tasty. Rooms are super clean and continuously stocked with towels and drinks in the mini bar. My husband and I had a swim up suite which was the best amenity; waking up just to open our patio and take a dip whenever. So many pools and activities to do while you’re there. There’s lots of wildlife on the resort which was also really cool. Even on my birthday they had a special pastry waiting for me in my room to surprise me I felt like royalty. The only thing wrong is my stay went too quickly because of all the fun and enjoyment I’ve had. Next time I visit I’ll most definitely will stay at Princess that’s exactly how I felt here.

Partner

10/10

Exceptional

29 Jun 2026

Rae-Anne

A wonderful experience for my first time in Mexico! Staff were excellent, super helpful and friendly. The resort was clean and beautiful. I’d love to stay here again in the non seaweed season, I’m sure it’ll be 10 times better than it already is!

Friends

8/10

Excellent

28 Jun 2026

Hakim

The staff was very nice and accommodating. The restaurants were a little difficult to book but they let us know when to come back when reservations were free. The servers made all the interactions very fun. I especially enjoyed my Spa treatment with Neomi. She was very sweet and made me very comfortable. Some of the stores were closed when we didn’t expect that but I’d love to visit the resort again someday!

Partner

6/10

Pleasant

28 Jun 2026

Efren

The resort was an absolutely beautiful and the rooms are very well kept. The staff are very friendly and helpful. The few things I was very disappointed was the WiFi is absolutely horrible, my phone service at the time was very bad and was using the resorts and it was very bad. I used a WiFi elsewhere and had no issues with there. I was unable to schedule any restaurant reservations included as they were all booked and this was on the day we arrived ( really disappointing) I even called the concierge and there was nothing they could do ( how can you not be able to schedule any restaurant reservations on the day you check in for the whole time you are there really absurd)

Partner

8/10

Excellent

28 Jun 2026

Daily

Beautiful property. It’s massive. So many pools and it’s very clean. They are still doing updating. The beach during this season is useless so thankfully there are many pools. The food is good BUT be mindful if you have any allergies they are not very careful with marking the food during the buffets and the menu isn’t clearly marked either. I had shrimp by accident the first day. The system is to ask for a “tour” of the buffet each time which is not realistic especially when the buffet is full. We enjoyed ourselves. The staff is also very pushy about the timeshare meetings. Room is very clean. My kids loved it.

Family_with_children

10/10

Exceptional

28 Jun 2026

Maria

I love grand sunset princess it was my second time visiting and will definitely go again!

Family

10/10

Exceptional

28 Jun 2026

Sharleen

The Princess hotels in Mexico are the best places to stay. Period.

Partner

10/10

Exceptional

27 Jun 2026

Iryna

Great trip

10/10

Exceptional

27 Jun 2026

Angel

Everything was prefect, the quality of the food is excellent, servers are very kind, the only disappointing is the check-in process time, staff are very slow

Family_with_children

10/10

Exceptional

27 Jun 2026

MONICA

All staff was very helpful and friendly. The hotel has lots of swimming pools and bars. The buffets and restaurants serve excellent and quality meals. The place is family oriented, perfect to experience with the family and little kids. Very good entertainment every night.

Partner

6/10

Pleasant

27 Jun 2026

Maria

The food was a 5 out of 10 couldn't go in the beach and bad wifi service

Family_with_children

6/10

Pleasant

26 Jun 2026

Juan

The rooms were very nice, the cleaning staff was amazing at keeping everything nice and clean
The restaurants they only have one buffet available and the sports bar thats all we were able to access in our 6 day stay
The restaurants for reservation we could never get a reservation
We upgraded to a room with a private pool once we were there but it is more expensive to do it from there, do it with expedia if possible, the upgrade was worth it but only because our room was accross the waterpark and we have kids.
The food at the buffet was ok but not worth the all inclusive price since there were no other options
Also their golf cart service was fine monday through wednesday but thursday-saturday it was never around they need to have more than one shuttle running
The only highlight of our stay were the rooms
The beach is full of algae and it smells
This was week of june 21 2026
The staff was very friendly
There is mo pool bar close to kids area and no snack food near the kids area either which was hard to leave for picking up food for kids

Family_with_children

10/10

Exceptional

26 Jun 2026

Rafael

Friends

8/10

Excellent

26 Jun 2026

Maira Estrella Ortiz

Fantásticas vacaciones ,

Friends

10/10

Exceptional

26 Jun 2026

Minerva

there should be more variety in the buffets, every day was almost the same.

Partner

4/10

Poor

25 Jun 2026

Rodney Ashwin

The property is huge, and a nice looking resort with modern rooms. The staff were very friendly and helpful. However, I would not classify this is a 5 star place. The food is one of the reasons I booked this resort, and I would say it was more like 2.5 star due to the quality of the food. I tried a couple of the restaurants, La Hacienda and Duo Wok, and they were mediocre at best. Along with the buffet, food in general was overcooked and lacked flavour. At the buffet, the cook was using the same utensils for the different meats they were grilling, as well as for cooked and raw food! The buffet had the same food every day, with very little variation. I had crab my first night there, but never saw better seafood again. There was a real lack of labels for food, I was always asking what things were. Very disappointing that room service was an additional charge, not included in my all inclusive package. Not the resort's fault, but there was a very bad seaweed outbreak, and relaxing at the beach was difficult with the really bad smell of the seaweed.

Self

10/10

Exceptional

24 Jun 2026

Mariana

The room was very clean every day, the restaurants were clean , wished the buffets to have more choices

Partner

10/10

Exceptional

24 Jun 2026

Maria

Beautiful and magical

Self

4/10

Poor

24 Jun 2026

Adriana

El hotel fue una decepción. Reservamos en el family club porque vendían una experiencia especial para los niños. Sin embargo nada de lo que prometían existía. El family club solo era una parte del hotel pintada de rosado con unos cuartos mal renovados, no tiene un buffet ni una heladería exclusiva y tampoco tiene un kids club decente. La comida y limpieza muy deficiente. La calidad del alcohol terrible. Para colmo se venden como una reserva natural pero vez a los fotógrafos con pájaros con las alas cortadas y micos con cadenas. Este es un hotel para spring breakers no para familias que buscan una mejor calidad y que se preocupan por los animales.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Linda Hilton

The dining options were disappointing. During our entire stay, we ended up eating only at the buffet and sports bar. The steakhouse and Italian restaurant were closed, and the other restaurants were fully booked throughout our visit.

The property is very large, making it difficult to find activities and events. We never saw the casino. It was also quite dark at night, with limited lighting in many areas. The rooms could use some updating and maintenance.

Unfortunately, animals frequently left droppings on our patio and swim-out area, and algae buildup made the swim-out unusable.

The resort itself is beautiful, with stunning grounds and scenery. However, the large amounts of seaweed on the beach made it essentially unusable, and the odor was quite unpleasant.

Partner

10/10

Exceptional

23 Jun 2026

SUKHCHAIN SINGH

This is 5th time
I am here with my family. It is good experience.
And I have always five stars for them. Never disappointed., my wife my kids everybody love it over here.

Business Family_with_children

10/10

Exceptional

23 Jun 2026

Italo

The only negative point was the beach. There was a large amount of seaweed (sargassum) along the shoreline, and it did not appear to be cleaned regularly during our stay. Because of that, it wasn’t very inviting to swim or spend time on the beach.

Aside from the seaweed, everything else met or exceeded our expectations. If the beach were cleaned more frequently, this hotel would be close to perfect. We would definitely consider staying here again.

Family_with_children

6/10

Pleasant

23 Jun 2026

Leonel

Si quieres estar incomunicado este lugar está bien, el servicio de teléfono y el wifi es pésimo, no ofrece muchos servicios como otros resort todo incluido, no hay variedad no me gustó no me quedaría de nuevo

Family_with_children

10/10

Exceptional

23 Jun 2026

Juan Jode

Excelente hotel, servicios y amenidades

Family_with_children

4/10

Poor

23 Jun 2026

Génesis Solís

El hotel muy lindo, pero la comida mala, casi no hacen actividades durante el día, la atención no fue buena de todos los colaboradores, la distancia de la habitación es muy largo del lobby u otras cosas y no pasa mucho el transporte para que te lleven.

Family

2/10

Poor

23 Jun 2026

Francella Rojas

El personal súper amargado, si se les pide ayuda pasan haciendo caras. La comida pésima, EN TODOS LOS RESTAURANTES.
Lo único bonito era la habitación !

Friends

6/10

Pleasant

22 Jun 2026

Omaira

Overall a great resort when staying in Mexico. But I have a few cons. The property is too huge to not have more than one shuttle buss at night to take you around the property. You should be able to contact the front desk for transportation sometimes. The lobby is extremely hot needs ceiling fans. You literally have to do everything in the main building and nothing is on grand sunset side so it’s best to stay on Rivera side. The buffet needs a better menu and more options. The WILDLIFE is serious!!! A deer almost ran me over at night lol But staff is helpful and nice!

Partner

8/10

Excellent

22 Jun 2026

Karren

It was a very family friendly resort

Family_with_children

2/10

Poor

22 Jun 2026

Kiritkumar

We paid for Grand sunset but they gave us room on Different resort Rivera princess. I didn't see the number of restaurants listed on the website.
Dinner buffet long lines, tables were not clean. Hard to find table.
Trolly takes long time to pick up from room.
Poor service.
We enjoyed evening programs.

Partner

10/10

Exceptional

21 Jun 2026

Ekaterina

Loved my stay here. The property is great. It is huge. If you care to get your steps in, 10K daily from the beach to the restaurants is EASY.

Self

4/10

Poor

20 Jun 2026

Randall

We stayed in the villas for our 6 year anniversary. We figured that we would pay the extra to have what we thought would be a fantastic time. Upon arrival we were escorted to our room after check in. First thought when we entered the room was wow this is really beautiful! As we stepped into the room it felt really nice compared to outside. However once the employee left us to our room, we noticed that we hadn't quit sweating since being in the room. Checked the thermostat and set it to 18 degrees Celsius which was the lowest setting. Still no air movement. We decided to have a drink out of the fridge and unfortunately all the drinks felt warm to the touch. Again we set the fridge to the coldest setting but still no cold drinks. That evening we went to shower before dinner and waited 15 minutes for the water to hopefully get warm. Unfortunately it never did get warm. We called the front desk multiple times and they came out to check on our complaints. After 5 times of them coming out and telling us there was nothing wrong we asked to change rooms. They claimed all the other villas felt the same way so they wouldn't move us to those rooms. Instead they offered us a downgraded room on the beach next to 2 miles of rotting seaweed which smelled terrible. We was also told we would lose access to our private pool, private bar and all the other amenities we paid for. They offered no refund option and said we could change resorts. So we stayed in our villa and made the best of it.

Partner

10/10

Exceptional

20 Jun 2026

Osmany

Every thing are excellent, we’re super satisfied! We recommend 100%this property!!

Friends

10/10

Exceptional

19 Jun 2026

Victor El Tiburon

More food wise

Family_with_children

10/10

Exceptional

19 Jun 2026

Zayra Lizbeth Madera

Staff was amazing.

Family_with_children

8/10

Excellent

19 Jun 2026

Marissa

We had a wonderful stay at this resort overall. The food and drinks were excellent, and the pools were beautiful and enjoyable throughout our vacation. The breakfast buffet was one of our favorite parts of the day, and the servers there provided outstanding service. A special shoutout to Hector at the breakfast buffet for his friendliness and excellent attention to guests.

The à la carte restaurants were amazing, with great food and service that exceeded our expectations.

There are a couple of areas that could be improved. More umbrellas around the pool areas would provide much-needed shade, and additional staff around the pools would help improve service during busy times.

One thing future guests should be aware of is the membership sales representatives. They can be very persistent and, at times, follow guests around the resort trying sign you up for a breakfast so they can tell you about their memberships. A less aggressive approach would make for a more relaxing vacation experience.

The only disappointing experience was with the concierge on the afternoon of Saturday, June 13. We found them to be unfriendly, rude, and unhelpful, which did not reflect the high level of service we experienced from the rest of the staff.

Despite this, we had a great vacation and would recommend this resort for its excellent food, drinks, restaurants, and overall atmosphere.

Family_with_children

10/10

Exceptional

18 Jun 2026

Jacob

Me and my wife just travelled to this resort for our honeymoon. This trip was by far the best trip both of us have been on due to the resort. Everything was amazing and looked even better than the pictures!! The only two things we would have liked to have been a little bit better was the reservations for dinner. A lot of them on the day we arrived were already booked a couple days out. Also the beach was not ideal due to the sea weed but we understood that was not an issue the resort can control. Other than that everything else was perfect and we were for sure be returning.

Partner

8/10

Excellent

18 Jun 2026

Joan

Very nice that there were lots of options.

Family_with_children

2/10

Poor

17 Jun 2026

Mykyta

We stayed at Grand Sunset Princess from June 12 to June 17, 2026, and unfortunately, this was the worst resort experience I’ve ever had.

Our problems started immediately after check-in. We were not taken to our room until the shuttle was completely full. It felt like guests were not welcomed at all. Most of the staff seemed irritated and showed very little interest in doing their jobs.

After waiting about 15 minutes and asking when we would finally be taken to our room, we were eventually transported there. However, our luggage was left at the reception desk.

We waited nearly two hours for our bags. Eventually, we went back to the lobby to find out what was happening. A staff member with a very unfriendly attitude carelessly threw my suitcase into the shuttle. We got in as well, and he ended up dropping us off in the wrong location.

I should also mention that we were not offered any welcome drinks, which is normally expected at a 5-star resort.

As a result, our first day was completely ruined and left us with a very negative impression.

The rooms themselves looked decent and relatively modern. However, there were some strange design issues. For example, in some bathrooms the door opens inward and nearly hits the toilet seat, making it very inconvenient for larger guests.

The pool closest to the beach was extremely dirty. There were constantly cups, debris, and dead insects floating in the water. Pool cleaning usually started around 11 AM, when many guests were already

Family

8/10

Excellent

16 Jun 2026

Rafael

La playa está totalmente inutilizable, realmente es una descepcion que uno viaje para tomar sol en playa y lo único que haya sea piscina creo que debían decirle a un antes de elegir la reserva.

Family_with_children

8/10

Excellent

15 Jun 2026

Fernando

Remodelación y el personal un poco más amigable

Family_with_children

8/10

Excellent

15 Jun 2026

Jennifer

Food was ok could be better.

Family_with_children

10/10

Exceptional

14 Jun 2026

margarita

Beautiful hotel with a great night show. room very clean. I met persons from from many countries. the buffet was extremely good with a great variety of food.

Family

8/10

Excellent

13 Jun 2026

Clemente

This was my first time staying at a resort, and overall it was a positive experience. The staff were exceptionally friendly, courteous, and helpful throughout my stay. Concierge staff were always available, checked on planned activities, and provided useful information.

There were a few issues during the visit. The air conditioning in my original room was not working properly, but staff promptly resolved the problem by moving me to another room. Some staff provided unclear directions around the property, and there were occasional TV channel and internet connectivity issues, though I did not report those concerns. Restaurant reservations still involved waiting to be seated, and an out-of-service elevator created difficulties due to my leg and hip issues.

Rain made the marble floors slippery, although caution signs were posted. Some activities and a planned tour were canceled due to weather conditions. Parts of the property showed signs of wear and could benefit from repairs and better-marked trip hazards.

Despite these concerns, the outstanding service from the staff made the stay enjoyable. Overall, it was a good first resort experience.

Partner