Grand Sunset Princess All Inclusive

PLAYA DEL CARMEN, PROLONGACION 5tA AVENIDA MZ 20 LT 006
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75 reviews shown

10/10

Exceptional

11 Mar 2026

Andrew

Had the best experience at this resort! Would highly recommend it and if you stay in a villa, you’ll be treated likely royalty. Carla made our stay so memorable! Thank you!

Partner

6/10

Pleasant

08 Mar 2026

Shelagh

I found the restaurant food mediocre except for the filet mignon at the French restaurant. The buffet had excellent choices. Loved the

10/10

Exceptional

06 Mar 2026

David

Enjoyed my time

10/10

Exceptional

05 Mar 2026

Thao

The pool was amazing! The staff were very attentive to cleaning the pool and the surrounding areas.
The service staff were also first class in the dining areas (above and beyond!).
Food was overall great
Everything very modern and spotlessly clean.
Really a wonderful experience for our 20th anniversary getaway

Partner

10/10

Exceptional

05 Mar 2026

Samantha

Hotel under construction in some parts but doesn't impact the stay

Partner

10/10

Exceptional

03 Mar 2026

Celeste

The staff was extremely friendly, they kept the rooms and resort super clean. My friends and I would leave and come back to the resort late at night like around 3 am and the staff would be moping all of the floors.. its not a small resort! The effort they put into keeping the resort clean was greatly appreciated. The food at the buffet was ACTUALLY good. I would come again. It is under construction but it wasnt loud or an eye sore since the resort is so big. I'd come back!!

Friends

10/10

Exceptional

01 Mar 2026

Vicky

rooms were very nice, food was good. resort was nice

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Diane

All staff were friendly and some went out of their way to be helpful and even remembered your preferences

10/10

Exceptional

24 Feb 2026

Adefunke Titilope

Friendly staff, several amenities, warm welcome

Partner

8/10

Excellent

24 Feb 2026

Kadence

Rooms were amazing, service was good, construction going on but there is zero noise. Only downfall is the ocean is a little rocky

Friends

10/10

Exceptional

21 Feb 2026

Jordan

Fantastic resort, great food, amazing staff!

Family_with_children

10/10

Exceptional

20 Feb 2026

James

Rooms were amazing. Never had such a nice and fresh looking room. Staff was very attentive.

Friends

8/10

Excellent

19 Feb 2026

Lawrence

Clean room, staff smiling and happy, sun mostly, clean restaurants with great food and good cooks. The service was great, esp in the main dining room. Only problem, is slow service at front disk.

Partner

8/10

Excellent

18 Feb 2026

Diana

Rooms were lovely. All the staff was so friendly and helpful.

8/10

Excellent

18 Feb 2026

Terri

Nice rooms and great pools. Food was very good

Partner

8/10

Excellent

17 Feb 2026

THOMAS

Staff was courteous, so many pools, clean resort and I loved the layout and how it feels you are constantly OUTSIDE. The animals in the property are adorable and my kids loved them!

Family_with_children

10/10

Exceptional

17 Feb 2026

Mohamed Sherif

Great rooms and very friendly staff

8/10

Excellent

17 Feb 2026

Shalini

Food was great , staff is amazing , amenities are good . The part I missed was there was no hot tub. Water in the pool was extremely cold and no hot water tub to warm up but I guess if you going in summer months that should not be a problem. But overall great experience .

10/10

Exceptional

15 Feb 2026

Olympia

Room was beautiful and spotless! Staff was amazing and food was delicious! Highly recommended!

Leisure Family

10/10

Exceptional

15 Feb 2026

George

Great hotel. Definitely coming back

10/10

Exceptional

15 Feb 2026

Edmundo

Absolutely amazing thank you for the
Wonderful stay.

Leisure Partner

8/10

Excellent

15 Feb 2026

Mary

Clean resort

8/10

Excellent

12 Feb 2026

Angela

private check in was fast, staff were courteous

Leisure Friends

10/10

Exceptional

12 Feb 2026

Curtis

Service, food and amenities were excellent.

10/10

Exceptional

10 Feb 2026

Lourdes

Everything was great!

Leisure

10/10

Exceptional

10 Feb 2026

Thomas

All was an excellent experience. All staff were courteous--with sincerity.

Leisure Partner

8/10

Excellent

09 Feb 2026

Chelsea

The rooms were spacious, recently renovated and very clean. The pools are big so there was always a spot to lay down.

8/10

Excellent

05 Feb 2026

Carolina

Room amenties all was good food the only thing we were disappointed was the beach access and dirt everything alse was good

8/10

Excellent

04 Feb 2026

Markita

Resort was under construction. I had to switch rooms when I arrived because of bugs. Chose this resort for them advertising vegetarian options; however, they barely had any. That said, the staff made the experience, and I will gladly return when construction is over.

Leisure Self

10/10

Exceptional

01 Feb 2026

Ann

We loved our experience here. The resort was newly renovated, rooms were modern and well maintained. Enjoyed the buffet, really enjoyed the Mexican food (tamales, plantain, etc. ) and LOVED the make-your-own chievche bar (so fresh). The bartenders at the Le Fleur/Steakhouse were incredible (such high quality personalized cocktails and an unexpected show) these bartenders really made it a one of kind experience. The riviara hotel part is still under construction but it didn't effect our experience much. Really appreciated the hotel trams that drove you directly to your hotel rooms from the lobby or beach. The beach was a little eroded and a bit seaweedy but we still had a great time lounging by the beach. 100% would be excited to go back.

Leisure Partner

4/10

Poor

31 Jan 2026

Alexis

I did not enjoy my stay at this resort. 1. They don’t offer an airport shuttle so you have to find your own transportation 2. The resort is currently under construction and a lot of the pools and restaurants weren’t open, and they had a lot of the buildings covered up on the outside with wood and netting. It looked a mess! 3. A lot of the pool tiles were coming off 4. People were constantly trying to sell us stuff the entire time 5. Our shower was constantly leaking and the fixtures were poorly installed 6.The concierge never brought us more wash cloths that we requested. I would not recommend this place to anyone, completely ruined my birthday!

Leisure Family

10/10

Exceptional

30 Jan 2026

Irving

money worthy cheap but good front beach nice views pool clean clean towels close from everything

6/10

Pleasant

29 Jan 2026

julie

New lights on sensors are terrible. Lights went on everytime you used the bathroom at night, waking up everyone else.

Showers after upgrade are worse. Floors very slippery. Need a non slip bath mat inside the stall. They removed the cut out in the wall to put ur shampoo, soap etc. Now had to all go on the floors. Those of us with bad backs, that was awful.

Beach was eroded and horrible. So much stinky sargassum.

Buffets were much better quality of food tho. Upgrades in there feel more like a restaurant rather than a cafeteria.

Terribly noisy during construction.

All in all after 3 times....likley not to return. While the rooms looked updated, too many insufficiencies.

Leisure Partner

8/10

Excellent

27 Jan 2026

Abigail

Honestly- minus them trying to get you to sign up for a travel plan

8/10

Excellent

26 Jan 2026

Kseniia

clean room

Leisure Family

10/10

Exceptional

26 Jan 2026

Michael

Clean, great food , really good value for the price

10/10

Exceptional

25 Jan 2026

Cesar

We stayed at this family/couple friendly resort for two weeks, and everything was amazing from start to finish. From the moment we arrived until checkout, the service was exceptional. The staff were professional, attentive, and consistently welcoming.
The buffet for breakfast, lunch, and dinner was always excellent and well-maintained. While some of the à la carte restaurants were hit or miss, there were plenty of great options available, so it was never an issue. Overall, my partner and I had a fantastic stay for our 3 year anniversary and would happily recommend this resort to anyone traveling from anywhere in the world.

Leisure Partner

8/10

Excellent

24 Jan 2026

Valerie

Perfect i enjoy the hospitality the food drinks and everything around the only thing if you want to go out and visit some places they don't provide that so i got someone that i paid to show me around and its difficult to get into the hotel don't ask me why
but overall i had a great time
Gracias Mexico 🇲🇽

6/10

Pleasant

24 Jan 2026

Julie Anne

The resort itself is gorgeous. The grounds are well kept, plenty of pool space, chairs, bar options. Staff are friendly and attentive. Our rooms were really quite stunning. We were down near the pool closest to the beach. While it is a walk to the main dining area, we did not mind and there is a shuttle for those not wanting to walk. There could have been clearer instructions on using the room A/C and housekeeping keypads. We also had to request mini bar refresh vs having it done with housekeeping. But generally, the resort is one I would choose to return to.

Except for the food. I have low expectations of buffet food at all inclusive resorts but usually you can expect that the specialty, reservation only, restaurants are decent. We found both the buffet and restaurant options to be pretty poor. The buffet items were often mislabeled, of varying temperature and not particularly appetizing. We visited three of the specialty restaurants and would only potentially return to the Hacienda (mexican). The Italian one - I ordered a pizza and it was essentially uncooked in the middle and bland. My friend ordered gnocchi and it was edible but not flavorful. We also tried the Grill. My friend ordered a steak, medium rare, and it was so tough he could barely cut it. I ordered jerk chicken and was expecting a breast. The dish was three breaded thighs, deep dried and covered in a sweet sauce.

There were also things that were not open. This was mid January though.

Leisure Family

10/10

Exceptional

23 Jan 2026

Gabrielle Sil

Everyone and everything is as amazing

6/10

Pleasant

23 Jan 2026

Emily

Rooms were ok, swim out pool dirty .. staff constantly try to get you to sign up
For things you don’t want

Leisure Friends

4/10

Poor

23 Jan 2026

David

We weren’t able to eat dinner at any of the restaurants because it was by reservation only and we couldn’t reserve a table before checking in. The food quality was not great at the buffet or sports bar - especially for a “5 star” resort - I am not sure I would expect that quality from a 2 star.

The staff we interacted with were all lovely otherwise.

We would not return.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Jennifer

Rooms were spotless. The staff was extremely friendly. Food was very good. Really enjoyed the resort even through the renovations. So much so that we’re staying longer.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Andrea Lee

Clean rooms lovely staff

Leisure Partner

8/10

Excellent

20 Jan 2026

Sydney

Overall, I had a good stay at Grand Sunset Princess. The property was clean, well-maintained, and enjoyable. Pools, beach access, and common areas were all clean and comfortable, which made it easy to unwind. Activities were limited, and the night shows & performances were disappointing. It’s a good option for relaxing, but not ideal if you’re looking for strong entertainment. Still a solid all-inclusive choice.

Leisure Self

8/10

Excellent

20 Jan 2026

Brevney Marie

Rooms are very clean and updated.

Leisure Self

10/10

Exceptional

20 Jan 2026

guilherme

Spa has a very nice aerea

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

GLENN DAVID

?? Never found Hottub

Leisure Self

2/10

Poor

16 Jan 2026

yash

1. Room Issue – Severe Water Leakage

Our room had a serious water leakage problem. Every time we took a shower, water leaked out of the bathroom into the room. We had to use a minimum of 4–5 towels after every shower to soak up the water. This occurred daily and made the room messy and uncomfortable. Constantly managing water on the floor did not feel like a relaxing vacation experience.

2. Food Safety & Mislabeling Issues

I am a strict vegetarian and do not consume eggs. At the main buffet restaurant, several dishes were incorrectly labeled as “vegan,” which caused serious concern.
• A dish labeled “Vegan Mexican Rice” contained chicken, which I discovered only after eating a few bites.
• When I informed the staff, they acknowledged it but did not take the issue seriously.
• The following day, a “Vegan Lentil Soup” was displayed that actually contained meat (beef/pork). Due to the previous incident, I asked multiple staff members before eating and was told it was not vegetarian.

Incorrect labeling of food is a serious issue for guests with dietary, religious, or health restrictions, and the lack of concern from staff was disappointing.

3. À La Carte Restaurant & Service Issues

At one of the Italian restaurants we had booked for dinner, we waited almost two hours to receive our food, which is unacceptable.

At another restaurant Dua Wok the service was extremely poor. The server behaved rudely and placed the food on our table without courtesy before walking away.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Henryk

This was my first stay at Grand Sunset Princess and I loved it. Lovely, green area. Beautiful, spacious room with modern bathroom facilities. Fine bed. Room cleaned every day. Lots of swimming pools in addition to beach; I mostly used the pools. Very responsive staff, which I appreciated.
I recommend this hotel to others and am likely to return myself.

Leisure Self

10/10

Exceptional

13 Jan 2026

Matt

Spacious, clean rooms, excellent food, friendly staff, and great amenities.

Leisure Friends

8/10

Excellent

13 Jan 2026

Ryan

Renovated rooms were great, food was amazing. On going renovations didn’t really affect us or were noticeable. Beach unfortunately was not in great shape when we were here. It’s eroding and lots of seaweed.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Byron

Top notch place excellent service beautiful room excellent bartenders excellent buffett beautiful grounds anybody that doesnt think this plzce is top notch is a complete idiot ive been to the carribean islands 10 times 3rd time to mexico i wouldnt hesitate a minute on returning there stayed 8 days didnt wont to come home

10/10

Exceptional

11 Jan 2026

Nguibanha

Clean, spacious room! I liked the different food options and they gave me an offer for the spa and I enjoyed my massage very much! There were also people taking free professional pictures, transportation around the grounds and poolside entertainment. Beach was well maintained with water activities (some free and some paid) I suggest downloading the app for your convenience.

Leisure Self

10/10

Exceptional

09 Jan 2026

Joanne

The staff were all very welcoming and the resort was kept. Rooms were nicely upgraded

Leisure Partner

6/10

Pleasant

09 Jan 2026

Viachaslau

Our stay at the hotel in Mexico was just okay overall. While the property itself has potential, about half of the resort was under construction during our visit, which significantly affected the atmosphere. There was noticeable noise during the day, limited access to certain areas, and it didn’t feel like the relaxing getaway we were expecting.
The beach was also a major disappointment. There were far too many rocks, making it difficult and unsafe to enter the water. We personally saw multiple guests get injured, which took away from what should have been one of the highlights of the resort.
I want to note that I am always generous and tip well when traveling, especially in resorts like this. Unfortunately, despite that, the staff often didn’t seem happy or appreciative, and some interactions felt indifferent or unwelcoming.
The experience wasn’t terrible, but it also didn’t live up to expectations given the price and reputation. With the construction completed, safer beach conditions, and better staff engagement, this resort could be much better.

Leisure Family_with_children

8/10

Excellent

07 Jan 2026

annie

did a lot of research when trying to find a place to stay in Mexico and these reviews helped! So I’ll share my honest opinion.. First of all we chose Playa Del Carmen over Cancun because we wanted a little more wildlife and we are not into the party scene. The resort was really good. It isn’t bougie or luxurious, but well maintained, safe and clean. We did think it was mostly beautiful. The restaurants were great, steakhouse was best. Staff was super nice. We had everything we needed… the beach is OK. It isn’t the most beautiful beach. It’s not very expansive and you can’t really go out into the water and explore much. However you can walk up the coastline and find some nice spots to look for shells, etc. The beaches are definitely better up in Cancun… we upgraded to a room that had a swim out balcony, which was really lovely. I don’t think we would have swam quite as much if the pool wasn’t right outside of our room so that was really fun. However, the pool is ice cold! I’m not sure how they accomplish getting the water so cold but it’s a good 10 to 20° colder than the ocean even LOL .., we did have a coatimundi animal break into our room and trash it one day so keep your doors locked when not there! But the animals are awesome, we saw wild monkeys, deer and iguanas all over.. the resort is not crowded. It was really peaceful. Good restaurants. I’d stay here again. Having all inclusive was so convenient. Bring money to tip everyone though… we did Xcaret and it was just ok.

Leisure Family

6/10

Pleasant

05 Jan 2026

Sharree

No hot tub for every guest to use. Small things like no mag mirror in bathroom and the app was difficult to use and make reservations. I had no way of knowing when activities were happening on the property. The property is very clean and the staff was nice. The family side was close so there were a lot of kids running around. My experience on the adult side may have been different if it was only adults. I would recommend for families

Leisure Self

6/10

Pleasant

04 Jan 2026

Kimbalee

Hotel under construction. Staff harassed me to go to timeshare meetings.

Leisure Family_with_children

8/10

Excellent

04 Jan 2026

Michael

Everything was ok

Leisure Partner

10/10

Exceptional

01 Jan 2026

Joydeep

Great experience. Recommend 100%
Went there with the family and everyone had a great and relaxing time..

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

Kimbalee

From from the moment we arrived we were harassed by staff to a presentation. They promised us a fourth day three night trip, but we never received it because we weren’t willing to drop $5000 to be a part of some form of a timeshare. It was a horrible experience and I probably will never go back.

2/10

Poor

31 Dec 2025

Dina

Our stay at Grand Riviera Princess was a disaster. We travel to Mexico often, and this was by far the worst resort experience we’ve had.

At check-in, our luggage was taken by a separate cart, but we were given incorrect directions on where to go. We were told to wait for a shuttle but were never shown the correct pickup location. We wandered the massive property in the wrong direction for over an hour until I had to return to the front desk and force an employee to walk us to the right spot.

No one explained any amenities — no shows, schedules, or directions.

The buffet was terrible, with very limited and poor-quality options.

The property is dated and poorly maintained. Pools had heavy rust stains and were not heated. The beachfront was unsafe and unusable — erosion, fallen palm trees in the water, exposed roots, rocks, and garbage. No one was swimming.

Inside the room/buildings: broken lighting (no parts to fix it), a toilet not anchored to the floor, and bat droppings on interior walls.

After completing the survey, we were called to the concierge office. The employee was dismissive, only writing notes and repeatedly saying he was “not allowed to compensate” us — even though I never asked for compensation. I was explaining guests should be warned in advance about major issues. He promised management would follow up. No one ever did.

Poor management, poor maintenance, zero customer care. We will never return!

6/10

Pleasant

30 Dec 2025

Ramona

The room and hotel were beautiful and well maintained. Most of the staff did not speak to you unless you addressed them first. Bartenders were very friendly. There needs to be more entertainment throughout the day and at night. There was no night life. Had to leave the hotel in order to have a good time at night. The food was ok, nothing grand.

Leisure Self

10/10

Exceptional

29 Dec 2025

Mehrdad

Best of all are the staff. Super kind. Next the best service, very clean pools. Great food. Our entire family had fun

Leisure Family

8/10

Excellent

29 Dec 2025

Amber

We had a great stay. There was some construction going on so some of the resort was closed. The rooms were clean and well kept up with while we were there. The staff was very friendly and helpful.

Leisure Family

2/10

Poor

29 Dec 2025

Gaurao Vijay

My experience with Expedia and Grand Sunset Princess was extremely disappointing and stressful.
Upon arrival at the hotel, I was told that my booking showed an infant instead of a child. This was shocking because there is no clear or obvious option in the Expedia app that shows this distinction, and I have booked many trips through different platforms without ever making such a mistake.
Instead of trying to resolve this reasonably, the hotel staff refused to acknowledge that this could be a system or app issue. They demanded that I pay an extra fee based on the same-day hotel rate, which was significantly higher than the rate I originally booked. This felt unfair and exploitative.
I contacted Expedia expecting support, but they were equally unhelpful. The agent gave me only two options:
Pay the inflated difference demanded by the hotel, or
Cancel the booking and receive a refund only according to hotel policy, which meant not a full refund.
This completely defeats the purpose of booking through an agent or travel platform—to help resolve issues when something goes wrong.
Neither Expedia nor Grand Sunset Princess showed any willingness to take responsibility or offer a fair solution for what was clearly a minor and unintentional booking issue. The lack of customer support, flexibility, and basic understanding ruined the start of my vacation
I strongly advise travelers to avoid using the Expedia app and to think twice before book this hotel

Leisure Family

2/10

Poor

29 Dec 2025

Layla

Due to a last minute booking glitch the previous day and despite multiple attempts to call the reservations line and not getting through to the correct service or being disconnected. My daughter was left off my original booking I made directly with the resort. This was on Dec 23rd. I thought we would rectify this and pay the difference when we got to the hotel but front desk staff told me I would have to make an entire new booking (and an additional room) for my daughter who is 16 and that because reservations is located in Spain and closed early for holiday Dec 24th, it was not available to add her to my existing reservation and told me to book through Expedia. The Expedia booking process was good. After having to pay an astronomical amount and booking a second room that we did not use we were given our room. Immediately upon entering the resort we noticed very few guests. The front lobby was much as I remembered it from two years ago, even updated. But once we entered the resort grounds itself, we were disappointed to see that it appeared somewhat run down and neglected. The room we were given was also updated but had an open concept glass bathroom that lacked privacy and disturbed the other person as the lights shone through to the sleeping area when someone used it at night. On our last night we had a very disturbing and scary experience in which we were targeted and followed by three men and made to feel intimidated. I am also reporting this incident directly.

Leisure Family

6/10

Pleasant

28 Dec 2025

Linda

No where for soap or shampoo in shower. Room numbers in hall are incorrect. Half the resort was under construction. No stairs in or out of pools. Food and services were excellent, facilities was challenging. An animal opened the closed screen door and came in our room one night!

10/10

Exceptional

27 Dec 2025

Jose Daniel

Relaxing place!!!

Leisure Family

8/10

Excellent

27 Dec 2025

Tariq

We had an overall great stay. The food was fresh and enjoyable, and the staff were consistently friendly and welcoming. However, there were a few areas that took away from the experience. The beach could have been better maintained, as there were sandbag type materials protruding through the sand in several areas, particularly around the lifeguard tower, which was an eyesore.

The shuttle system was also frustrating, with long wait times that often left us walking long distances across the resort, which became tiring. We were also disappointed to find the sports facility closed on Sunday. We had planned to play sports with friends and traveled quite a distance to get there, only to learn it was closed, and this was not communicated to us in advance.

Additionally, we were not informed ahead of time that construction was taking place across much of the resort and that some restaurants were closed, which was disappointing. Despite these challenges, the resort itself is beautiful, and we were pleasantly surprised by the abundance of wildlife throughout the property.

Friends_and_family Family

2/10

Poor

25 Dec 2025

Kapil

The food was horrible. Not worth the price and everything else was overpriced.

Leisure

6/10

Pleasant

23 Dec 2025

Valery P

The staff was kind the food was less then average