Name: Hyatt Zilara Riviera Maya
Address: Carretera Federal 387, KM 299, Riviera Maya, 77710, MX

Hyatt Zilara Riviera Maya

Riviera Maya / Playa del Carmen · Mexico

Carretera Federal 387, KM 299View location

100 reviews shown

10/10

Exceptional

21 Jul 2026

Billy

The grounds were clean and neat. We elected for the swim up room which was awesome. Staff was extremely friendly and helpful. 2nd time to this resort.

10/10

Exceptional

19 Jul 2026

Daniel Anthony

First time at the Hyatt branded resort, staff was very friendly, resort itself was very clean. It's a good idea to make reservations for dinner at one of the restaurants, just takes away any unwanted waiting if they are busy. Our server Julio was excellent, made each day exciting... he mostly worked the main pool and Club swim out rooms. Smaller resort, so it was quieter at night, but, that's something we were looking for in a vacation.

Family

10/10

Exceptional

19 Jul 2026

Sylvie

Spa treatments are amazing

Partner

10/10

Exceptional

17 Jul 2026

Melissa Dawn

Everything was great from check in to check out.

Partner

4/10

Poor

16 Jul 2026

Jonathan

If you book swim up on the left side of the property with tropical views, good luck enjoying your swim up while you stare and smell the mounds of hot smelly sea weed in the dumpsters right across from your pool that’s there all day and night. Also there’s unclear rules as to the time to use it your pool. We were kicked out by security around 9 and said we couldn’t use it anymore. We were told different at check in.

Food: mediocre, the Italian was the worst. It’s a small resort so you have to make reservations which is also annoying and there aren’t many options. Tacos by the pool steak looked gray and fatty.

Staff overall were pleasant except the ones at the swim up that ignored us several times we asked for a drink or said they didn’t have a certain alcohol when it was right in front of us. The waiters around the pool Martin and Julio were great and super attentive they were the main reason we enjoyed the pool especially with not having the beach.

They have activities but they were all booked during our stay so we never got to do any of them. The evenings are super boring. There’s no shows no themed nights absolutely nothing going on. They have a silent disco some nights right during dinner hours and it only lasts 1.5 hours so if you booked a later dinner you’re not making it.

Also butler service with Cristian was amazing. He constantly checked in with us and was the reason we were able to make reservations to dinner.

Overall I would not come back to this resort.

Family

10/10

Exceptional

16 Jul 2026

Dora

We loved the resort. Our rooms were so clean, the staff weee very helpful and friendly. The property was pristine, the meals were fabulous. Julio was such a very good server. We will definitely return.

Friends

8/10

Excellent

10 Jul 2026

Nivedita

Great to relax

10/10

Exceptional

08 Jul 2026

Jim

Overall is good

Partner

10/10

Exceptional

07 Jul 2026

lisa

Everything was great the food, drinks and staff. Room extra clean.

Partner

10/10

Exceptional

06 Jul 2026

Craig

The staff was excellent!

Self

10/10

Exceptional

05 Jul 2026

Mauricio

The staff makes a great difference, the people at the Hyatt knows what good customer service is all about. Thank you, thank you.

Friends

10/10

Exceptional

03 Jul 2026

Kalani

Everything was amazing ! The staff were very friendly and helpful. And the property was nice and well kept up

Partner

10/10

Exceptional

03 Jul 2026

Jeffrey Scott

Impeccable property. Beautiful time in a beautiful place. Shout out to Raul who saw to our every need, Carlos our poolside concierge, and Martin the poolside server who took such good care of us. We will totally revisit this resort.

Partner

8/10

Excellent

01 Jul 2026

Sheryl

Great property and the staff is amazing. Treats you like royalty. Breakfast is amazing a wide variety of choices: everything is available at the buffet. However dinner needs improvement. You need a reservation otherwise you will not be admitted if its a busy night. No buffet dinner. The beach restaurant (Lola Beach) is hit or miss I didn't like the food especially the Argentina barbecue. The other two restaurant Tempest and Capri is just OK for me. The night Capri was closed guest waited for up to one hour to be admitted others were turned back. That's awful for an all inclusive. You know the number of guest checked in and food not available for all shows improper planning or worse a total disregard to your guests dietary or gastronomical desires. No dinner buffet is offered. The club lounge offer a variety of snacks/ appetizers with various choices of drinks. So there is that. Outside dinner options on a fly is not convenient since the hotel is set back about a mile from the main gate which is located on a highway/ freeway. No food establishments close by. The spa and staff, especially my maseuse, was awesome, I would definitely go again. After my massage my back felt amazing. The rooms were clean and well maintained with a fully stocked minibar/snacks. The entertainment at night was ok a bit short and early. The Chiello player on Monday night was so talented and the music was very relaxing. The beach was plagued by sea weed making the water dirty but usable.

Self

10/10

Exceptional

28 Jun 2026

Eddy

The accommodations were well above expectations. The rooms are big, comfortable and well maintained. If anything was needed the staff was ready to provide. Room service 24 hours. Pool area was well maintained and staff at the pool area were very obliging.
The breakfast buffet had plenty of options. We were gifted with the best service. Hostess Jolette and waiter Miguel (they work at Lola and El Comedor) made the stay extra easy, as we were spoiled by them.

Family

6/10

Pleasant

28 Jun 2026

Leah Olivia

The hotel was nice and it’s an all inclusive which is great. Right now the beach is covered in sargassum but they’re trying to clean it up… so if you’re going soon, note that if you swim in the ocean it’ll be filled with seaweed and the water is brown. The food and drinks were delicious and the staff were super friendly.

My main issue is when booking excursions through the hotel. My family and I booked three excursions and, with all of them, the staff purposely left out information that would have prevented us from booking, or flat out lied to us. First of all, when you book with the hotel, they charge so much more than if you booked directly with the places that do the excursions. Swimming with whale sharks was $250 with the hotel, but I looked it up on the excursion’s website and it was $150 if you booked it directly with them (and yes, that still includes hotel pickup and drop off). The staff told us things like the drive to Cancun would only be 30 minutes, but it ended up being over 2 hours. They told us that activities would be in Playa Del Carmen when they weren’t.

My main takeaway is that, while most of the staff are nice, there are a lot of people that lie, exaggerate, or leave crucial information out when booking excursions. We were very disappointed because they left information out all three times we did excursions. The hotel should make sure their staff are honest, because some of that information would’ve made us book something else or nothing at all.

Family

8/10

Excellent

23 Jun 2026

Kathlyn Mae

Overall it was a great place to stay. Rooms are clean. Most of all all the staff are super nice

6/10

Pleasant

22 Jun 2026

Gary Angel

The fact we couldn’t get in the ocean was a major let down. Place was great tho, staff was great. Only that downside

Partner

8/10

Excellent

15 Jun 2026

Maritza

I loved the ambiance and staff was real friendly. I did not like Caprice Grill food. Also did not like that the buffet was only for breakfast.

Friends

10/10

Exceptional

09 Jun 2026

Raul

Very chill and relaxed environment . The staff was great . Even though the seaweed was bad during, our time at the pool area and around the resort made up for it. Abraham and Carlos at the pool area were great. Went with a group of 16 and we all had a blast.

Family

8/10

Excellent

09 Jun 2026

Ana

Great!

10/10

Exceptional

06 Jun 2026

Brandi

The property is beautiful; from the entrance of the resort to the rooms. The staff is attentive and friendly. From the moment we arrived we were greeted with cool refreshing towels, smiling faces and everyone welcoming us home. Staff was very friendly and attentive. We enjoyed the food options from the restaurants to room service. There were fun activities from day to night. We spent most of our time between the main pool and our private pool. The music is mediocre at the main pool. That’s my only negative thing to point out. I recommend if you want to relax with the option to have a good time.

Friends

10/10

Exceptional

03 Jun 2026

Miriela

Beautiful, the food was delicious, and pool clean!!

10/10

Exceptional

01 Jun 2026

Robert Felix

I love this hotel, will definitely recommend my friend's and family. The services are top tier from front desk Paulina, pool bar bartender Nelson, pool bar server Bianca. And everyone else that i missed. One of the best hotels I've stayed in got one of the best room services I've been in.

Partner

6/10

Pleasant

31 May 2026

Cindy

*Hotel does not inform you pre-arrival or upon arrival that seaweed makes it impossible to use beach/ocean. The odor permeates everywhere, even when you are in guest room with doors shut. Understand its an act of nature, but it would be appropriate and appreciated to acknowledge to guests and perhaps offer a diffuser or room spray to mediate the terrible smell.
*After checking in, you are asked to wait in lobby (assuming it was for bellman and luggage)....nope! a 30+ minute pitch to visit other properties in the area. Honestly, with jet lag, thirst and being on vacation it's a rather unprofessional gesture to guests.
Be warned: you are told door to door it will take 90 minutes for the visit. NOPE! It's a full sales pitch (think timeshare presentation) that would have been FOUR HOURS if we did not simply walk out.
*Overall staff are lovely, espeically restaurants, housekeeping and pool. Tempest restaurant reception staff not welcoming, nor do they open the door when dinner service begins at 5PM. at 5:10PM guests waiting outside just let themselves in. Sushi is very basic, not fresh and 80% rice.
*Spa may be saving grace of the property. Waited till last day to use and in hindsight should have visited a couple times.
*Upgraded package to Club not worth the money - food presentations look like a kids buffet menu.

Friends

10/10

Exceptional

23 May 2026

Robert

Beautiful resort i will recommend it

Friends

10/10

Exceptional

23 May 2026

Timothy

The resort was amazing with a lot of good food and drinks. Everyone was so helpful and friendly will definitely be going back

Partner

10/10

Exceptional

17 May 2026

Dolores

Definitely going back !!! Top notch ! The spa Was Amazing !! ⭐️⭐️⭐️⭐️⭐️

Self

6/10

Pleasant

17 May 2026

Janet

Clean property. Attentive and helpful staff. Food has good flavor. Not many activities at night and a very quiet resort if that’s the vibe you’re going for.
Pool and pool bar closes down early and then the only options are dinner or going off property since there aren’t much night activities.

Friends

10/10

Exceptional

15 May 2026

Erica

We had a great time, the staff was always so friendly and helpful. It was perfect for a relaxing getaway

Family

10/10

Exceptional

12 May 2026

Aimee K

Great property! We were greeted with Sparkling wine and escorted to a private sit down desk for check in. Our room was beautiful with a beautiful view of the pool and ocean. The pool was great, just wish it was open later than 8 pm, so we could enjoy it after our excursions off the resort. The staff was amazing and very attentive.

Partner

10/10

Exceptional

12 May 2026

Valarie

Staff was fantastic! They treated us like family. Lots of laughs and care. The entertainment staff was great! Geo and Ruben are very good at their jobs. Carlos and Omar really take care of you pool or beach side. We did go to a “presentation”. We didn’t buy but we got $250 leisure cash and a free 2 night 3 day stay at another resort. We used the cash to pay for cabamas.

Partner

2/10

Poor

10 May 2026

Caitlin

The food was disgusting, the employees lie to you and make you sign up for “club” status that means nothing and does nothing. Absolutely horrible stay.

8/10

Excellent

09 May 2026

David

Quiero compartir mi experiencia para que otros huéspedes estén informados antes de aceptar esta charla de ventas en el hotel.

Lamentablemente, fue una experiencia muy incómoda y desagradable. Desde el inicio, dejamos claro que no estábamos interesados, pero aun así el representante, Iván Estrada (closer de la venta), insistió de manera excesiva y poco respetuosa. Su actitud fue altamente presionante, haciéndonos sentir incómodos en todo momento.

Lo que debería haber sido una simple presentación informativa se convirtió en una situación tensa, donde no se respetaron nuestros límites como clientes. Este tipo de trato no es aceptable, especialmente en un entorno como el hotel donde uno espera relajarse y disfrutar.

No recomendaría a otros huéspedes asistir a esta charla. Definitivamente no vale la pena pasar por una experiencia así.

Partner

10/10

Exceptional

06 May 2026

Juanita C.

My first all inclusive and visiting Mexico. Girls getaway planned 4 nights at Hyatt Zilara and we loved everything about it. Buffet had many options, pool area was clean with many servers. The resort was quiet, peaceful and safe. The staff went above and beyond to accommodate guests. We also enjoyed the nightly entertainment.

Friends

10/10

Exceptional

06 May 2026

Amanda

The perfect resort for a couple's trip! Just need more entertainment in the evenings.

Partner

10/10

Exceptional

05 May 2026

kerry

we LOVED this hotel. The staff were so friendly, the food was excellent, the bed was HUGE and so comfy, the activities were brilliant and generally my 20 year old daughter and I had the BEST time!

Family

10/10

Exceptional

04 May 2026

Tiffany

Staff amazing and beautiful scenery!

Partner

6/10

Pleasant

27 Apr 2026

Long

VIP services is too much. Would rather they not bugging us as much. Lolas snack - the foods are beyond terrible. Poke rice was borderline hard like rock.

Partner

10/10

Exceptional

27 Apr 2026

Alexus Ann

Pool was amazing with all different options to sit, soak or swim. Spa was amazing to relax.

Friends

10/10

Exceptional

26 Apr 2026

Matt

Perfect

Partner

8/10

Excellent

24 Apr 2026

Staycee

Great location, relaxing atmosphere with a variety of entertainment. Water Aerobics, water spin classes, karaoke and shows and live music at Legends.

The staff were incredibly friendly and truly elevated the experience. Tanya (manager at Lola Beach), Norma and Luis (servers at Lola Beach), and Martin (pool side server) exceeded every expectation.

The rooms were decent size and clean, but dated. Humidity is evident with some mildew spots in the shower.

The food experience was a bit disappointing. I highly recommend upgrading to Club Level, but wait until you arrive. We declined it the first day, then upgraded the last 2 days after seeing the breakfast options at the buffet. Club Level does get you access to Lola Beach for breakfast, which really was the best dining we experienced. I found it disappointing that the website states Club Level gets you reservations to restaurants, only to find out this is not true. Additionally, there was a large party who was able to reserve Capri Grille for 1.5 hours. There were no signs posted and when we arrived for dinner at 6:30, we were told to return at 7:30 to get a table. We asked if we needed reservations and were told we did not. We returned at 7:40 only to be told there would be a 40 minute wait because we had not put our name on the list. So, off to Lola Beach (again). Dining options become limited after a few days.

Friends

8/10

Excellent

21 Apr 2026

Teresa

Pool chairs were impossible to get had yo ne uo by 530am to get chairs- Robes in room would be nice
Akso would be nice to make dinner reservations at all restaurants everything was booked when we got there for almost the entire week.

staff very friendly and helpful

Partner

8/10

Excellent

17 Apr 2026

Grant

The staff was very nice, but lack communication skills on how the resort works for first time visitors to an all inclusive resort.
Example… 1. We paid extra for the concierge/butler service and never meet one of them. 2. Still couldn’t get a reservation to a restaurant until our last night til 9:00 pm.

They are building a new hotel next to the Hyatt and they start work at 7:30 each morning. It’s no where noted that construction was taking place.

The rooms are super clean and the housekeeping works really hard.

Spa was really nice and they will provide transportation by golf cart to it, but again they lack communication skills to let you know how it works.

Partner

10/10

Exceptional

16 Apr 2026

Kristien

The property was beautiful and the amenities were amazing, but the genuine kindness of the staff and quality of service is what truly made our trip. Would recommend!

Partner

10/10

Exceptional

12 Apr 2026

Miroslav

Clean room, friendly staff, nice beach, good entertainment, good food

Family

10/10

Exceptional

11 Apr 2026

Katrina Marie

Everything was super clean. The staff is so helpful and nice. In a great location

Partner

10/10

Exceptional

10 Apr 2026

KATHERINE

Miguel was the best! 3rd time back at this resort and can’t wait to return!

Partner

10/10

Exceptional

02 Apr 2026

Tonia

Great property. Staff was amazing! Fernanda and Christian were wonderful.

Friends

10/10

Exceptional

30 Mar 2026

Allison

We loved it here! Smallish resort with amazing service! The food was good, we just wished there were more options. Some of the chairs at the pool could stand to be replaced but we truly loved our time here. We would definitely come back and would recommend to others.

Friends

2/10

Poor

30 Mar 2026

Titanna

The spa was literally the best thing about this resort! Probably the only thing good…

Partner

10/10

Exceptional

30 Mar 2026

sharon

Staff was so friendly and helpful. We had an amazing vacation! Definitely going back!

Friends

10/10

Exceptional

25 Mar 2026

CHAO

staff

10/10

Exceptional

23 Mar 2026

Joel

One day hot tub was not warm enough. Plastic glasses for pool drinks are getting scratched and cloudy. Consider replacement.

Partner

10/10

Exceptional

17 Mar 2026

Kevin

Nice quiet place. Friendly staff

Partner

10/10

Exceptional

09 Mar 2026

Veronique

Small and comfortable hotel. Nice pool. Rooms large and comfortable bed and nice swim out area. Highly recommend

8/10

Excellent

07 Mar 2026

Susan

It’s a lovely hotel on a super part of the beach. Not too big so easy to get around. Rooms are large and well appointed. The buffet and poolside restaurant are great - much better than the specialty restaurants. Staff are incredibly helpful. 3 things could use improvement (1) there is not enough shade on the beach - getting a palapa was a competitive sport - if you left to get lunch the hotel might take your stuff away - we upgraded to the cabana experience for most of our stay ($$) just to get reliable shade (2) the club class occupies part of the beach and pool and the constant sales pitches for club class membership was annoying (3) the gym has terrific equipment but it feels crowded for such a huge hotel and is dark (the hotel is bright and airy). It would be so much better if it occupied a larger brighter space with room to stretch.

But we had a lovely holiday.

Family

8/10

Excellent

06 Mar 2026

kevin l

Staff was very polite. Rooms were clean.

Partner

8/10

Excellent

02 Mar 2026

Laura

Went on a girls’ trip to celebrate my friend’s 40th. Hotel property was beautiful, rooms clean, and e-concierge was helpful with decorating her room and making spa reservations. Spa experience was great! Night shows were good. Reserving airport transportation through the hotel provider worked out great. My flight to Cancun was delayed and that was not an issue. A taxi to Playa de Carmen was about 400-500 pesos, not bad for a group that wants to go into town.
Cons: There were mosquitos in the rooms when we arrived and although the room was “treated” after our arrival, there were still some mosquitoes and you could hear them at night when sleeping. Main complaint was the food experience. The four of us were disappointed with the quality/options and the lack of Mexican options (no enchiladas or pozole). I will note that we come from San Diego and have stayed at other Hyatt all inclusive hotels with better quality food. Also, some waiters were enthusiastic and helpful and others seemed almost bothered that we asked questions or for recommendations.
Pic of view from room.

Friends_and_family Friends

6/10

Pleasant

27 Feb 2026

Matthieu

We recently stayed at Hyatt Zilara Maya Riviera, and there is no question that the property itself is beautiful. From the moment you walk in, the architecture and meticulously maintained grounds create a true jungle oasis. The rooms are modern and comfortable, with an excellent bed and a spacious, well designed shower.

Our hosts, Diaz and Fernanda, were outstanding. They made scheduling effortless and kept us informed about daily events. The service throughout the resort is genuinely five star. The staff clearly care.

The spa, located about half a mile away in the jungle, is a highlight. The open air hydrotherapy area is unique and peaceful, and the massage was world class. It is expensive, but that is expected at this level. They were willing to work with us on a package, which we appreciated.

Now for the part that simply cannot be overlooked: the food.

Before posting this review, I spoke directly with a manager about our experience, so this feedback should not be a surprise. Unfortunately, the dining program is nowhere near five star.

Compared to our previous stays at NYX Hotel Cancun and Hyatt Zilara Cancun, the buffet and restaurant offerings here feel dramatically scaled down, and not in a refined or curated way. Smaller can work if the quality is exceptional. That is not the case.

With one major exception, the food was bland, uninspired, and poorly executed.

The buffet offerings were dull and lacked both color and creativity. The omelette station at breakfast was

Partner

10/10

Exceptional

24 Feb 2026

Gustavo

The whole experiece was amazing. From the hotel, the staff, the views and the food!

Partner

6/10

Pleasant

23 Feb 2026

Aundrea

We did not appreciate being accosted by staff as soon as we received room key about

8/10

Excellent

23 Feb 2026

Pamela Trevino

Staff

10/10

Exceptional

19 Feb 2026

Joel

Was amazing!!!

10/10

Exceptional

18 Feb 2026

Sandra

I had the private swim out room and everything was perfect, super clean
Staff was on point as well as butler and they all as a team just strived to make our stay perfect!!!! The staff is always there constantly asking our needs or wants, lucury high end and is def worth it
Food is delicious
Beverages are top notch I love my Don Julio

I loved the Pool Party on Wednesday

Will definitely come back

Partner

10/10

Exceptional

17 Feb 2026

Adaora

Excellent service and hospitality

8/10

Excellent

16 Feb 2026

Rhonda

The hotel staff was amazing and hotel was very clean. Room service was excellent. The only thing is one night we had no water.

6/10

Pleasant

15 Feb 2026

Ruth

Wait times in restaurants was overly long

Partner

2/10

Poor

13 Feb 2026

Catherine Keegan

This will not be large enough of a space. Please give me an email to respond to.

Leisure Friends

8/10

Excellent

11 Feb 2026

Kenneth

Staff was attentive. Quality alcohol. Clean rooms

Leisure Family

10/10

Exceptional

06 Feb 2026

Mitchell

Service, cleanlines food is all great. Best area on the beach and they clean it all day long. It is quieter resort and smaller, so less food options, but that was perfect for us.
Spa and Hydrothreapy are very nice.
No need to worry about reserving chairs by the pool or beach. It is a great resort.

Leisure

10/10

Exceptional

03 Feb 2026

Anthony

The room was very clean. They came and cleaned everyday. The staff was truly friendly and very helpful. They were the best. We were greeted and felt very welcome from the moment we arrived.

8/10

Excellent

01 Feb 2026

Henil Himmatlal

Clean rooms

Leisure Partner

8/10

Excellent

23 Jan 2026

John

Room was clean, staff very friendly, Itialian restaurant was excellent. Be aware it gets very quiet at 10ish pm….. but the town is only 20 mins away and very lively.

Leisure Partner

8/10

Excellent

22 Jan 2026

Daniel

Nice hotel but the mildew smell in the room was a bit strong.

10/10

Exceptional

20 Jan 2026

Andrew

8/10

Excellent

10 Jan 2026

Erica

The food options were so-so. The buffet was often not well stocked (mostly in the evening). Some of the staff at the buffet were unprofessional - the woman on the grill on new year;s day spent most of her time talking to Spanish speaking guests and wasn't paying attention to her cooking and ruined some beautiful seafood (burnt on one side raw on the other). One of the hostesses was on her phone when I came in and ignored my hello and didn't engage with me. Personal phones should not be allowed on the floor, But a big shout out to Alejandro in the Italian restaurant for his professionalism, great

10/10

Exceptional

02 Jan 2026

Jason

We loved our trip! The room was clean, food was very good and the staff was amazing!! Hope to come back soon

Leisure Partner

10/10

Exceptional

02 Jan 2026

Pamela

We had never been to this area so picking this place was a shot in the dark. To our relief, this property was very nice. The food was better than expected. Anything we needed or asked about was addressed. We would definitely stay here again

Leisure Family

2/10

Poor

01 Jan 2026

Juan Andres

Second visit to Hyatt Zilara Riviera Maya w/ family to celebrate New Year's holiday. Disappointing, unequal treatment at beach cabanas by staff worker—bilingual (English/Spanish) U.S. guests were dismissed while English-speaking guests were treated like royalty.

Leisure Family

10/10

Exceptional

01 Jan 2026

Nadeem

Good value resort. We had a great time. Love the hard work staff put into everything that was offered. I would recommend it for a fun family stay.

Leisure Family

10/10

Exceptional

30 Dec 2025

Octavio

Everything was perfect

10/10

Exceptional

24 Dec 2025

Kristi Lynnette

Overall, I had an amazing experience! Yes, the restaurant service—and occasionally the lobby bar—moved a little slowly, but the staff was so warm, friendly, and attentive. This room is hands‑down my favorite of all the adults‑only resorts I’ve stayed at. The grounds are gorgeous, the overall aesthetic is stunning, and the entire vibe is incredibly relaxing. And the beachfront location? Absolutely perfect. Would I recommend Hyatt Zilara Riviera Maya? Without a doubt. Would I come back? In a heartbeat!

Leisure Self

8/10

Excellent

23 Dec 2025

Florentine

Second time here and loved our stay. Food was good- breakfast at buffet, lunch at Lola beach amazing, dinner at Italian. The beachside grill was not as good as two years ago, but other food seemed a bit better. They added poolside lunch some days which is nice. What we didn’t love is the introduction of a club level, since having all the same access was something we liked here. Club level upgrade was not at so worth it to us, expensive. And it wouldn’t bother me if they just added amenities, but they took amenities away from standard (certain pool and beach loungers for example meaning we had to play the chair game which we didn’t last time) and put it club level only so not only added a level but took something away from standard- not cool. And sometimes the music at pool and bar was way too loud. Otherwise rooms are clean and comfortable, sand is awesome and staff is friendly. I do recommend it, but would keep an eye out for a deal.

Leisure Family

10/10

Exceptional

23 Dec 2025

James

Wonder wonderful resort. Love everything about it. Can’t wait to come back.

Leisure Self

10/10

Exceptional

22 Dec 2025

Karen Marcella

Very relaxing! Well kept beach area!! Food was amazing!! Drinks were amazing!! Clean environment.

Leisure Partner

10/10

Exceptional

17 Dec 2025

Jean-Paul

Staff was great and pleasant everyday and always willing to help.
Roo

10/10

Exceptional

16 Dec 2025

Saul

Food was amazing, Room was super clean, if your younger I recommend you stay more towards Cancun the taxi to get out of here is really expensive and Ubers or didi can’t pick up in playa del Carmen so you’re stuck paying over 100 dollars ONE WAY each time. Also recommend to arrange a way to get here because they also don’t allow uber in the airport and got stuck paying 140 in taxi fees just to get in here. Other than that if you’re more on the calm side and not looking to leave the resort this is a good place with friendly staff.

Leisure Partner

10/10

Exceptional

11 Dec 2025

amon

The room, pool area, restaurants and staff were excellent!

Leisure Partner

10/10

Exceptional

07 Dec 2025

Beata

Great resort with amazing food !The rooms were clean and spacious. Very friendly and attentive staff
Beautiful beach. Highly recommend.

Leisure Friends

10/10

Exceptional

04 Dec 2025

Sylwia

Our stay at the hotel Hyatt Zilara was wonderful. It was very clean and the food was delicious!!! The services was very friendly. We will definitely be back!!!

Leisure Family

8/10

Excellent

29 Nov 2025

alana

Friendly staff and great food.

Leisure Partner

10/10

Exceptional

25 Nov 2025

LAURA

The staff was fabulous. There were so ma

10/10

Exceptional

12 Nov 2025

Travis K

Very courteous staff, very clean overall.

Leisure Partner

8/10

Excellent

10 Nov 2025

Jose Cruz

There is an outlet near the pool that is not GFCI. It could be dangerous and needs to be replaced ASAP. Other than that it is very nice. Staff friendly food very good.

Leisure Friends

10/10

Exceptional

10 Nov 2025

Mohamed

Staff was amazing

Leisure Partner

10/10

Exceptional

07 Nov 2025

Alexander

The fine dining food options lived up to expectations. Having delicious food in an all inclusive resort is key and their service, very friendly staff, plenty of food options, and high quality food was pleasantly surprising.

Secondly, i cant talk enough about how relaxing and wonderful the Zen Spa is. I would recommend the check in package which gets a couple a 50 minute massage followed by hydrotherapy and a body scrub you apply yourself before doing hydrotherapy. We enjoyed it so much we went again at the end of our trip before we left. Would absolutely stay here again.

Leisure Partner

8/10

Excellent

04 Nov 2025

Marisol

Food was great, clean, staff amazing - only thing is age group is a little on the older side. If you want relaxing trip this is it; if party, then go elsewhere

Leisure Partner

10/10

Exceptional

03 Nov 2025

Kaeli

Amazing staff! Clean property! Perfect size - not too big/small!

Leisure Partner

10/10

Exceptional

02 Nov 2025

Javier

Staff and everything about the whole trip