RO
Room Only
Accommodation only. Meals are usually not included.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Jungala Hotel at VidantaWorld Riviera Maya
Riviera Maya / Playa del Carmen · Mexico
Carr. Cancun Playa Del Carmen Km 48, KM 48View location
9.0/10Excellent357 Reviews
Cleanliness9.6/10 9.6
Service9.6/10 9.6
Comfort9.8/10 9.8
Condition9.6/10 9.6
Amenities9.2/10 9.2
See all ratings- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Jungala Hotel at VidantaWorld Riviera Maya
Nestled between lush jungles and the sparkling Caribbean Sea, Jungala Park Hotel is elevating the luxury family vacation. Thoughtfully blending personalized service, upscale and locally-sourced cuisine, and beautifully appointed suites, Jungala Park Hotel is tailored to create an unforgettable escape from the ordinary.
Our one-bedroom suite features stylish living areas, the convenience of a fully equipped kitchenette, & beautiful jungle views. VidantaWorld Riviera Maya is an experience like no other. Guests can explore over 1000 acres of paradise, dotted with pristinepools and bordered by a magnificent beach.
You’ll enjoy more than 30 world-class bars and restaurants, a Jack Nicklaus designedgolf course, lavish spa services, and fantastic entertainment–including access to Riviera Maya’s resident Cirque du Soleil show JOYÀ and to the unique water world that is Jungala Aqua Experience.
Show less
Located in Playa del Carmen, Jungala Hotel at VidantaWorld Riviera Maya is within a 10-minute drive of Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya.
This beach resort is 6.2 mi (10 km) from Maroma Beach and 9.1 mi (14.7 km) from Puerto Morelos Town Square. Make yourself at home in one of the 52 air-conditioned rooms featuring kitchens with stovetops and microwaves. Your bed comes with down comforters and premium bedding.
Rooms have private balconies or patios. 55-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 1000 per accommodation, per stay
- A tax is imposed by the city: USD 3.22 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- 24-hour pool access
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Guests can access their rooms with a mobile device.
-
Special Instructions
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools. This property's water park is closed every Thursday and Friday.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Uncovered valet parking fee: USD 7 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Portuguese
English
Spanish
Nearby attractions
Maroma Beach
0.1 km / 0.1 mi
Paradise Beach
0.1 km / 0.1 mi
Nicklaus Design Golf Course
0.4 km / 0.2 mi
Sanctuary Pool
0.9 km / 0.6 mi
Playa Paraiso Golf Course
1.8 km / 1.1 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya
2.2 km / 1.4 mi
Dr. Alfredo Barrera Marin Botanical Garden
10.5 km / 6.6 mi
Sanctuary of Hope and Time Capsule
10.6 km / 6.6 mi
Monumento Ruta de los Cenotes
12.5 km / 7.8 mi
Jungle Spa
14.3 km / 8.9 mi
Puerto Morelos Town Square
14.7 km / 9.1 mi
San Jose Catholic Parish
14.7 km / 9.1 mi
Ojo de Agua Beach
14.7 km / 9.2 mi
Faro Inclinado
14.7 km / 9.2 mi
Puerto Morelos Artists’ Cooperative
14.9 km / 9.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2024
- Year of most recent renovation: 2024
- Total number of rooms: 52
- Suites: 52
- resort
- American Express
- EC
- JCB
- Diners Club
- MasterCard
- Visa
- Maestro
Show 84 more facilities & services
- Visa Electrón
- EuroCard
- Wheelchair-accessible
- Car park
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Local and international calls
- Transfer service
- Secure parking
- Valet parking
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry service
- Medical service
- Day-care centreExtra charge
- Babysitting serviceExtra charge
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- Gym
- Golf desk
- Luggage room
- Toaster
- Dining area
- Private pool
- Private beach area
- Electric kettle
- Towels and bed linen
- CaféExtra charge
- BarExtra charge
- Restaurant
- Non-smoking area
- Smoking area
- Highchairs
- Banquet hall
- Air conditioning in Restaurant
- Breakfast room
- 24h dining café
- Conference room
- Meeting room
- Projector
- Conference hostess
- Secretarial service
- Printer
- Photocopier
- Business centre
- Audio-visual equipment rental
- Fax
- Sun loungers
- Parasols
- WaterSlides
- Children playground
- WaterparkExtra charge
- SaunaExtra charge
- Steam bathExtra charge
- Hot tubExtra charge
- MassageExtra charge
- Spa treatmentsExtra charge
- Hairdressing salonExtra charge
- Beauty salonExtra charge
- Spa centreExtra charge
- Breakfast
- À la carte lunch
- À la carte dinner
- Children get free accommodation, meals payable on the spot
- Deposit on arrival
- Minimum check-in age: 18
- Credit card is compulsory as a deposit, no deposit in cash is accepted
- Golf
- Golf practice facility
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOMSUI.B1-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJungala Hotel at VidantaWorld Riviera Maya
SUITE KING BED ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE GARDEN VIEW KING BEDSUITE • GARDEN VIEW KING BEDSUI.GV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJungala Hotel at VidantaWorld Riviera Maya
SUITE GARDEN VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GARDEN VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.GV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE LUXURYJUNIOR SUITE • LUXURY • 1 Bedroom • 26 m²JSU.LX
Room overview
Smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–5 • Adults: max. 4 • Children: max. 4
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Living room: 1
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityJungala Hotel at VidantaWorld Riviera Maya
JUNIOR SUITE LUXURY
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–5 • Adults: max. 4 • Children: max. 4
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- JUNIOR SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: JSU.LX
Room amenities
- Wi-fi
- Living room: 1
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Jungala Hotel at VidantaWorld Riviera Maya
100
reviews shown
Min Li Chen
Loved the room, very spacious!
Staff are friendly and helpful.
Jungala waterpark was awesome.
Wish we can stay longer, my kid loved everything.
Staff are friendly and helpful.
Jungala waterpark was awesome.
Wish we can stay longer, my kid loved everything.
Sampad
It was a wonderful vacation. Beautiful suit room with a jungle vibe greenery around, modern furnitures and small kitchen, clean bed and bath, nice balcony, 24 hours swimming pool, standby cart to go anywhere in the property anytime, best staff and room service we have had for a while.
The only drawback was it is located little far from the city, costly taxi to go outside the resort for food or excursions, lots of restaurants options but the food expenses were little high.
If you can get an affordable deal, especially during the off season, this can be a lifetime experience.
The only drawback was it is located little far from the city, costly taxi to go outside the resort for food or excursions, lots of restaurants options but the food expenses were little high.
If you can get an affordable deal, especially during the off season, this can be a lifetime experience.
Francina
This resort is beautiful and the staff anticipates to your every need. The rooms are very comfortable. Will be back
marisol
I have been to Vidanta resorts in Riviera Maya three times now and it is the best place for me and my kids. I didn’t leave the resort at all the place is huge. The hotel rooms are very spacious and beautifully decorated. This time we stayed Jungala and two large rooms with two bathrooms and even a dining room kitchen and stove sinke the works! It is not all inclusive but you can coin your food there if you don’t want to spend money on eating out everyday. Staff is incredibly welcoming and friendly always
valerie
We had a wonderful time! Our concierge team Christian and Jose, plus the entire staff were so helpful and kind. Our daughter needed a stool to reach the sink and even though they did not have one on property for her, they requested their facilities team to make one for her! Now that was going above a beyond! their genuine care for our entire family was felt throughout our entire time on property. The only draw back was the Algae belt and terrible smell from the beach. AND even then you constantly saw their crew scooping and hauling the Algae away to minimize the smell and collection on the shore. The bugs in this area are also no joke, if you are prone to bug bites bug spray is a must. All in all Jungala hotel is 5 star in my books and would totally return.
Rachel
Top notch customer service.
Edith
Excellent staff, extremely helpful. Most if not all staff speaks english. Transportation around the hotel was very helpful. We didn't have to wait any long lines. I would say the only thing would be housekeeping could do a better job at cleaning the rooms.
Lizbeth
Excelente lugar, excelente atención, todo muy bien solo las comidas demasiado caras.
Juan
We loved it beautiful and everyone’s friendly and helpful only downside trying to get a ride out of resort taxis charge otherwise amazing all around
Esmeralda
The staff were wonderful however, the hotel was located far from any amenities. The price of food was ridiculously high. Nothing was within walking distance you were at the mercy of the shuttles at all times. The pool bars were like a desert because prices are so high. With so much competition out there jacking up prices will surely lead this resort to bankruptcy. I will never go again.
Sergio
The property is very large but full of very attentive staff. It was just exceptionally. My family and myself enjoyed the entire stay. We stayed at Jungala on the Vidanta World property and our suite was perfect for family of four. I highly recommend and worth every penny.
Karla
Everything was lovely, I wish I could have stayed longer
nicole
Absolutely wonderful. We have elementary age kids and the Jungala water park was a dream for them. The resort is expansive but they have an excellent shuttle system that gets you around to everything with ease.
Benjamin
Pros:
-Clean
-Great Pools
-Great Water park
Cons:
-Not walkable at all. You will spend countless hours total waiting on golf carts to pick you up and drive you to other areas.
-Beach is unusable and unsafe. Pictures must be edited or 25 years old (a fraudulent level of misrepresentation). No sand is left after the last few storms and large rocks are everywhere. Seaweed is so plentiful you cand hardly see the water on the shore.
-Not all-inclusive. Be prepared to get nickel and dimed to death. Kids menu items are pricey, drinks are crazy expensive. We spent as much on a lunch with tacos as we did for an entire weekend in Chicago, and this was with 4 minors. The level of price gouging is something I’ve never seen in Mexico in 30 years of coming here for vacations. We left after 24 hours and had a hefty tab for a family of six. We chose a nearby resort we previously stayed at that was all inclusive and actually saved a ton vs. getting ripped off. Jungala has an onsite grocery, but you can imagine what the prices are like.
When we booked this the search page had a line under this resort that stated it was all inclusive (still have the print out for proof), but the details and email confirmation did not. I don’t expect to read every detail and expect the Expedia search results to be accurate. They weren’t. Expedia was zero help after many calls, and the resort didn’t care one bit. As a result I will never stay at a Vidanta property or use an Expedia booking service again.
-Clean
-Great Pools
-Great Water park
Cons:
-Not walkable at all. You will spend countless hours total waiting on golf carts to pick you up and drive you to other areas.
-Beach is unusable and unsafe. Pictures must be edited or 25 years old (a fraudulent level of misrepresentation). No sand is left after the last few storms and large rocks are everywhere. Seaweed is so plentiful you cand hardly see the water on the shore.
-Not all-inclusive. Be prepared to get nickel and dimed to death. Kids menu items are pricey, drinks are crazy expensive. We spent as much on a lunch with tacos as we did for an entire weekend in Chicago, and this was with 4 minors. The level of price gouging is something I’ve never seen in Mexico in 30 years of coming here for vacations. We left after 24 hours and had a hefty tab for a family of six. We chose a nearby resort we previously stayed at that was all inclusive and actually saved a ton vs. getting ripped off. Jungala has an onsite grocery, but you can imagine what the prices are like.
When we booked this the search page had a line under this resort that stated it was all inclusive (still have the print out for proof), but the details and email confirmation did not. I don’t expect to read every detail and expect the Expedia search results to be accurate. They weren’t. Expedia was zero help after many calls, and the resort didn’t care one bit. As a result I will never stay at a Vidanta property or use an Expedia booking service again.
Benjamin
Pros:
-Clean
-Great Pools
-Great Water park
Cons:
-Not walkable at all. You will spend countless hours total waiting on golf carts to pick you up and drive you to other areas.
-Beach is unusable and unsafe. Pictures must be edited or 25 years old (a fraudulent level of misrepresentation). No sand is left after the last few storms and large rocks are everywhere. Seaweed is so plentiful you cand hardly see the water on the shore.
-Not all-inclusive. Be prepared to get nickel and dimed to death. Kids menu items are $20, drinks are crazy expensive. We spent $240 USD on a lunch with tacos and this was with 4 minors. The level of price gouging is something I’ve never seen in Mexico in 30 years of coming here for vacations. We left after 24 hours and had a $1500 tab for a family of six. We chose a nearby resort we previously stayed at that was all inclusive and actually saved a ton vs. getting ripped off. They have an onsite grocery, but you can imagine what the prices are like.
When we booked this the search page had a line under this resort that stated it was all inclusive (still have the print out for proof), but the details and email confirmation did not. I don’t expect to read every detail and expect the Expedia search results to be accurate. They weren’t. Expedia was zero help after many calls, and the resort didn’t care one bit. As a result I will never stay at a Vidanta property or use an Expedia booking service again (25 years with Expedia).
-Clean
-Great Pools
-Great Water park
Cons:
-Not walkable at all. You will spend countless hours total waiting on golf carts to pick you up and drive you to other areas.
-Beach is unusable and unsafe. Pictures must be edited or 25 years old (a fraudulent level of misrepresentation). No sand is left after the last few storms and large rocks are everywhere. Seaweed is so plentiful you cand hardly see the water on the shore.
-Not all-inclusive. Be prepared to get nickel and dimed to death. Kids menu items are $20, drinks are crazy expensive. We spent $240 USD on a lunch with tacos and this was with 4 minors. The level of price gouging is something I’ve never seen in Mexico in 30 years of coming here for vacations. We left after 24 hours and had a $1500 tab for a family of six. We chose a nearby resort we previously stayed at that was all inclusive and actually saved a ton vs. getting ripped off. They have an onsite grocery, but you can imagine what the prices are like.
When we booked this the search page had a line under this resort that stated it was all inclusive (still have the print out for proof), but the details and email confirmation did not. I don’t expect to read every detail and expect the Expedia search results to be accurate. They weren’t. Expedia was zero help after many calls, and the resort didn’t care one bit. As a result I will never stay at a Vidanta property or use an Expedia booking service again (25 years with Expedia).
Melissa
My family of 5 (2 adults and 3 children) had the best time ever. The staff was amazing. The resort was so clean and well kept. The room was large and clean.
On top of everything, the staff did everything to accommodate us. Our flight arrived early so they let us do an early check in. Then our flight departed later in the day so they accommodated that as well.
I mentioned it was my daughter’s 4th birthday and they went above and beyond and surprised my daughter with the most beautiful balloons, card, and birthday dessert.
I can’t wait to come back again!
On top of everything, the staff did everything to accommodate us. Our flight arrived early so they let us do an early check in. Then our flight departed later in the day so they accommodated that as well.
I mentioned it was my daughter’s 4th birthday and they went above and beyond and surprised my daughter with the most beautiful balloons, card, and birthday dessert.
I can’t wait to come back again!
Abhishekar
Had a great time with kids and family for a 4 night stay at Jungala hotel in Vidanta world. Amazing and friendly staff, showed so much of warmth. They even surprised my son celebrating his birthday with balloons and small cake. so sweet :)
Andre
Henderson and Isabel were amazing! Very accommodating, we will be back!
Colin Paul
The pricing on food and beverage is now an issue. Kids prices relative to what they receive is ridiculous, USD$16 for three sad looking chicken nuggets, no side.
At Jungala, they don’t allow kids to wear hats on the kids slides, although the lifeguards do. Sun safety seems to be lost on them, unless you push the issue.
Staff are great, they are only the messengers when it comes to price.
At Jungala, they don’t allow kids to wear hats on the kids slides, although the lifeguards do. Sun safety seems to be lost on them, unless you push the issue.
Staff are great, they are only the messengers when it comes to price.
Milena
To sum up our 5 day stay at Jungala (Vidanta)-imagine staying at a Holiday Inn quality place (3-3,5 stars) and paying Ritz Carlton prices for all meals and activities.
Only about 10% of staff speaks English and, during our stay, 8 out of 10 staff members were grumpy and overly annoyed.
Only about 10% of staff speaks English and, during our stay, 8 out of 10 staff members were grumpy and overly annoyed.
Michelle Lee Wilson
This was a beautiful resort. However, the food and any other necessities were very expensive. The concierge said they would help us with an excursion, but did not. I asked several times. It was very hard to get any information. I will not be back. I would spend your money elsewhere!
Jose R
Súper bueno
Adriana Del
Dont pass this place its amazing we will definitely be back all the Amenities and the eater park are so well kept.
Alexandra Jo
Wonderful stay- staff were above and beyond
Kim
The Jungala was amazing. Our room was next to the jungle. The staff was first class!! The restaurant area was great!! I highly recommend going there! They had a golf cart shovel service that took you all throughout the resort. The waterslide park was beautiful and the lazy river with the floating up bar was outstanding. If you’re looking to get away and enjoy yourself, I highly recommend this place.
Bradley
June 2026: First time in Mexico, and really didn't know what to expect with the resort, but... VidantaWorld and Jungala hotel were beyond my expectations, it was GREAT! When we go back, we'll be staying there again. The resort was huge, but easy and quick to get around with the abundance of dedicated golf cart drivers. It's right on the beach with multiple extremely large and relaxing pools open 24 hours, a good-sized water park, a nice golf course, restaurants, cafes, and a general store. The room, was huge with a separate bedroom/master bath/Htub, dining/kitchen, 2x balconies, living room with 2 pullout sofa beds, and a full bath. Staff at the hotel (front desk/house keeping and staff throughout the resort) were EXCEPTIONAL! It's located about 30 minutes south of the Cancun airport and 30-60 minutes from major attractions (Xcaret, Xel Ha, etc.), which was great. Cirque du Soleil is on-site and offers a really good show/dinner experience.
Oliva
Beautiful resort. My only complaint is that food is over priced. Small portions for what you are paying for. Room service was excellent always had our room clean. Jungala lobby representatives were awesome they help us since day one. We stayed 6 nights.
Ann
Jungala Hotel was excellent! 10/10. When we first arrived it was a bit overwhelming because the property is huge, but it didn't take long to get figure things out. From the moment you get onto the property, the staff are amazing and attentive. I felt like every question I had was answered with patience and kindness. The hotel itself was beautiful and perfect for our family of 5 (kids ages 14, 12, and 8). The kitchen was fully stocked with plates, cups, coffee maker, toaster, etc and we were able to get all of our food essentials at the market. The turn down services was a plus and the kids loved getting chocolate on their pillows. The bed and pillows were comfortable! The concierge service with WhatsApp was amazing. They responded within minutes whether it be for pick-up service or answering simple questions. The pools, food, and property were well maintained and beautiful. We walked every night and saw wildlife on the boardwalks (iguanas, crocodiles (in cages!), coatis). We would 100% go again and highly recommend this property!
Guangqing
We stayed at a one bedroom suite and it is an incredible value. There is a lot to see and do right inside the hotel grounds: Lush jungle, wild animals, fitness/spa, countless swimming pools, the beach, … Food is a little expensive by local standards, but all the restaurants are in beautiful surroundings like out of a movie set. All the staff are friendly and helpful. We enjoyed our stay very much.
Leila
Mexico always have the top customer service and tristemente it didn't disappoint.. this resort was exceptional 1000% top on everything!! Every details was though of. I will definitely come back to jungala!
Tanya Calderon
Our experience was a first of its kind staying at a luxurious resort like Vidanta. It was an amazing experience, the security and safety you feel is like no other. When we dropped our vehicle off at the central lobby they had police dogs sniffing luggage and vehicles and we were quite impressed especially since we had children and safety is a priority when traveling outside your home country. We were taken via golf cart to Jungala Hotel where we were greeted by respectable concierge staff with mimosas. Our room was beautiful spacious and clean- my daughter especially enjoyed the chocolates at turndown service and us adults loved the espresso machine. We only ate here on check in day because we are travelers not vacationers, food was on the pricier side but it was good. My daughter and I pool hopped one day and really enjoyed the beach club, this resort is huge and we opted to walk back to Jungala Hotel, we got lost a couple times and understood why the golf cart service to and from is necessary but the signage posted did help us find our way eventually. I also want to mention that the golf cart drivers work so hard and give great advice and details/history of the area. They also have laundry services on site which is very nice. Overall pleasant and beautiful experience and I see myself coming back here.
Cynthia
Beautiful property. Very friendly and abundant staff. Jose at Jungala Hotel catered to our every need. He was the most attentive concierge we have ever had. Food was excellent. Lots of choices. The only negative was price of meals and goods (sunscreen was more than $45!!)
Sebastian
We've spent an amazing time in Jungala, we're very thankful for all the Vidanta crew who were charismatic and anticipating on assisting any potential need.
Looking forward to come back!
Looking forward to come back!
JORGE
all was excellent, I had only one detail with a guy that was at the central lobby who looks was working for a external company trying to sell tickets to short trips around la Rivera Maya who start telling me that all other companies are informal and likely they will not pick me up to my day tour. This little detail broke the excellent experience at the hotel, so the administration should be very careful with that people who is allowed at the lobby.
Christopher John
The room at Jungala was very spacious and quite well maintained. The decor was also nicer than the other hotels on the property. Pools were excellent and we loved the cabanas for free if you spend money on food. I would recommend booking dining at restaurants instead of eating at Salum all the time, we found the service at Salum to be hit and miss.
Sophie Rose
Super attentive staff and beautiful rooms and amenities!
Nichole
Loved the beach club pool! So luxurious and relaxing.
Yoandry
Las habitaciones súper limpias las limpian dos veses al día te dejan todo organizado súper limpio la atención increíble todos súper amables los compañeros q los mueven en los transportes superan las expectativas de atención súper atentos las piscinas estas súper clean muy buenas buenas atencion en los bares dentro del agua los de recepción una atención las 24horas q nos quedamos súper complacidos y tuvieron una atención con mi niña por su cumpleaños q eso nunca se va olvidar muchas gracias de verdad a todos el equipo de JUNGALA HOTEL SÚPER AGRADECIDO CON TODO EL SERVICIO EN GENERAL
Edgar
The worst service in the world
Katherine
This place was amazing, very clean, friendly and accommodating staff, the kitchen had everything you needed and the pools were one of the highlight for the kids.
Jamie
My wife and I stayed for 4 nights without 3 year old daughter and had an amazing time. The whole property is absolutely spotless and the staff and service was fantastic.
The room at Jungala was beautiful and the ability to shut off the living room as a child’s bedroom was great.
We loved riding the golf carts through the jungle to each of the pools and amenities. It must be noted that the resort was very quiet when we went (early May) and that definitely made an impact on the experience. We had no wait times for transportation and quite often had whole pools to ourselves!
Overall we could not recommend enough and will be back!
Special shout out to the concierge staff who always went above and beyond!
Food and drinks are pricy but the portions and quality were excellent.
The room at Jungala was beautiful and the ability to shut off the living room as a child’s bedroom was great.
We loved riding the golf carts through the jungle to each of the pools and amenities. It must be noted that the resort was very quiet when we went (early May) and that definitely made an impact on the experience. We had no wait times for transportation and quite often had whole pools to ourselves!
Overall we could not recommend enough and will be back!
Special shout out to the concierge staff who always went above and beyond!
Food and drinks are pricy but the portions and quality were excellent.
Matthew
Double charged.
Jayme
Loved the property and staff!
Paul
Nice and quiet, great place
Ceit Lauren
Loved everything about Jungala / VidantaWorld. The entire property was beautiful and we saw so many different plants and animals. The restaurants were excellent. The staff were all kind and helpful. Having a personal concierge was especially helpful for planning activities and transportation. The room layout was very nice and the separate bedroom for the parents and two separate beds (with trundles) in the living room and two bathrooms helped us not feel like we were on top of one another.
karyne
Nous avons adoré notre passage au jungala hôtel. Le personnel est extrêmement serviable et toujours disponible pour répondre à nos besoins. Le service est personnalisé et très attentif et toujours souriant. Le transport vers les piscines ou la plage est rapidement accessible.
Un remerciement spécial à Arturo, Vanessa et Ariana nos concierges. Arturo parle un français impeccable. Ils ont été très sympathique et ont contribué à organiser l’anniversaire de mon mari à la piscine. Merci encore!
Également à la piscine du grand luxe merci à Francisco, toujours un plaisir de le revoir. Un serveur impeccable et sympathique.
Ensuite, merci à Alan, mixologue au tramonto, notre ami Daniel, le meilleur serveur du Tramonto et Angel le meilleur serveur du Gong.
Un voyage à la hauteur de nos attentes. La nourriture est excellente, oui un peu chère, mais ça en vaut la peine.
Seule recommandation pour l’hôtel: un transport de l’aéroport pourrait être inclus dans le prix, ce serait apprécié. Mais sinon tout était parfait!
Un remerciement spécial à Arturo, Vanessa et Ariana nos concierges. Arturo parle un français impeccable. Ils ont été très sympathique et ont contribué à organiser l’anniversaire de mon mari à la piscine. Merci encore!
Également à la piscine du grand luxe merci à Francisco, toujours un plaisir de le revoir. Un serveur impeccable et sympathique.
Ensuite, merci à Alan, mixologue au tramonto, notre ami Daniel, le meilleur serveur du Tramonto et Angel le meilleur serveur du Gong.
Un voyage à la hauteur de nos attentes. La nourriture est excellente, oui un peu chère, mais ça en vaut la peine.
Seule recommandation pour l’hôtel: un transport de l’aéroport pourrait être inclus dans le prix, ce serait apprécié. Mais sinon tout était parfait!
Beth
We had a wonderful week at Jungala! The hotel was great… the room was huge and beyond what I expected! Separate master with en suite, full dining area, kitchen, and a lounge area with two sofa beds with a dividing wall where our 10 and 13 year olds slept - they also had their own bathroom and closet. Plus a huge balcony across the whole apartment! Tons of space.
The whole Vidanta resort is beautiful. Everything is immaculate. As guests at Jungala we had access to all the pools and priority on the golf buggies to get around - although we walked a lot as the whole resort is connected with wooden walkways through the ‘jungle’. We did the waterpark one day - it’s fun but small so one day was plenty. We ate at different restaurants throughout the resort every night - all great food and service, although they are on the pricer side. We also went to ‘Joya’ which we all loved and would recommend. Spent a lot of our time at the ‘beach club’ - loved it! (FYI you do have to get there early to reserve a spot) Beach/ocean was a little disappointing as it’s very rocky so not really suitable for swimming.
Service throughout the resort was faultless. The concierge team at Jungala were on hand 24/7, quick to respond and made our stay easy! We had such a relaxing, fun week… we don’t often revisit resorts but this could be an exception! Would highly recommend.
The whole Vidanta resort is beautiful. Everything is immaculate. As guests at Jungala we had access to all the pools and priority on the golf buggies to get around - although we walked a lot as the whole resort is connected with wooden walkways through the ‘jungle’. We did the waterpark one day - it’s fun but small so one day was plenty. We ate at different restaurants throughout the resort every night - all great food and service, although they are on the pricer side. We also went to ‘Joya’ which we all loved and would recommend. Spent a lot of our time at the ‘beach club’ - loved it! (FYI you do have to get there early to reserve a spot) Beach/ocean was a little disappointing as it’s very rocky so not really suitable for swimming.
Service throughout the resort was faultless. The concierge team at Jungala were on hand 24/7, quick to respond and made our stay easy! We had such a relaxing, fun week… we don’t often revisit resorts but this could be an exception! Would highly recommend.
Ronny
perfect stay
Esther
Great hospitality , property and service
Ruksheen
This place is absolutely amazing ! We booked through expedia for their Junagala hotel and travelled with our kids aged 4,8, and 10 .
The property is massive but ever since check in we never felt that was a hinderance . There are ample golf carts to go around , we waited max 10 mins for one and that was rare .
We arrived early , check in was slated for 3 but we were there by 1pm . However this wasnt an issue cause we were very kindly taken to the main check in area and it was suggested by the staff that we change and head down to the pools and lunch while they got the room ready and gave us a slip with details of our bags .
Had a lovely meal and went straight to the pools and then went over to junagala and our beautiful room was ready by 315 pm .
The room was exquisite. , clean , modern , and had all the amenities we wanted including pots and pans to use . There was a beautiful cheese board ( i half wish that that was provided daily ) and a fruit tray .
Rooms were cleaned daily very well , we had one day when our room wasnt cleaned till 4 pm and on mentioning this to the staff they made it a point that it didnt happen again . We had a wts app chat group going with the concierge which was very very helpful from booking restraunts to calling the golf carts .
The grounds are exquisite , clean , well maintained and beautiful. Everyday for 7 days literally we discovered a new pool. Jungala guests get the cabanas free of cost and that was wonderful .
The property is massive but ever since check in we never felt that was a hinderance . There are ample golf carts to go around , we waited max 10 mins for one and that was rare .
We arrived early , check in was slated for 3 but we were there by 1pm . However this wasnt an issue cause we were very kindly taken to the main check in area and it was suggested by the staff that we change and head down to the pools and lunch while they got the room ready and gave us a slip with details of our bags .
Had a lovely meal and went straight to the pools and then went over to junagala and our beautiful room was ready by 315 pm .
The room was exquisite. , clean , modern , and had all the amenities we wanted including pots and pans to use . There was a beautiful cheese board ( i half wish that that was provided daily ) and a fruit tray .
Rooms were cleaned daily very well , we had one day when our room wasnt cleaned till 4 pm and on mentioning this to the staff they made it a point that it didnt happen again . We had a wts app chat group going with the concierge which was very very helpful from booking restraunts to calling the golf carts .
The grounds are exquisite , clean , well maintained and beautiful. Everyday for 7 days literally we discovered a new pool. Jungala guests get the cabanas free of cost and that was wonderful .
Cathy Fang
Big property with lots of pools (never felt crowded). Food was good and on pricier side. You have to shuttle everywhere and wait time is manageable. Kids club has good varieties of activities. One off experience for us was a dinner reservation was booked/confirmed. When we arrived, we found out the restaurant was closed. Concierge was able to find alternative quickly.
Hollie
This was a very large property, but it was beautiful in the staff. Did a tremendous job!
Yesika
Beautiful Hotel, very clean, everybody was exceptional especially the concierge Marisol and Lizette, it was my birthday and they had balloon decorations in my suite and a dessert, what a nice surprise.The hotel complex is huge but they have golf carts to take to all the places you need to go to.
Yehav
The hotel is very well maintained, clean, and the rooms are spacious. The service was excellent throughout our stay. The food was great across all the restaurants, including room service.
At check-in, we were asked to put down a $1,500 deposit toward dining within the resort, which we declined. It’s worth noting that food prices are on the higher side, and a 20% gratuity is automatically added everywhere—even for small purchases like ice cream at a stand.
The location is convenient, with easy access to Playa del Carmen—we went there one evening and it was a nice option nearby.
At check-in, we were asked to put down a $1,500 deposit toward dining within the resort, which we declined. It’s worth noting that food prices are on the higher side, and a 20% gratuity is automatically added everywhere—even for small purchases like ice cream at a stand.
The location is convenient, with easy access to Playa del Carmen—we went there one evening and it was a nice option nearby.
Erin
This property was gorgeous. We stayed with our family of 4, including 2 teenage sons. There was something for everyone. The staff was wonderful and extremely attentive. The pools, gyms and restaurants were all amazing. My only complaint- not even really a complaint, is that the property doesn’t have food close by unless you do room service. The room service was excellent, tons of food for the price. They offered coffee in the lobby but would have been nice to have a place to have drinks or light snack without having to walk a great distance. We CHOSE to walk a lot but there are golf cart shuttles any time you want. The staff was extremely extremely attentive. They helped arrange all things from transportation, to reservations to recreation off property!
We didn’t want to leave and definitely will be back!
We didn’t want to leave and definitely will be back!
Shannon
ATTENTION: there is no swimable beach! Rocky everywhere. It’s terrible :( please look somewhere else if want to walk and swim in the beach
Food: we didn’t want an all inclusive because we wanted quality food. Well I felt like we were basically just paying for food that would actually be at an all inclusive. It just wasn’t fresh. You’re paying triple for everything here by the way. It’s a full on money trap.
Room: the update and style was very pretty showers were nice. The room itself if you lower the ac you start to smell a musty smell. All of are closes were moist from all the moisture in the rooms from it being so humid in the jungle. It wasn’t pleasant. We did also find a cockroach in our room. We did keep our windows closed.
Property: remember if you want coffee and snack you need to physically take a trolly to get there and it’s not convenient what’s so ever. Leaving property is expensive and other cities are about 30min away.
Staff: wonderful best part of the place .
Food: we didn’t want an all inclusive because we wanted quality food. Well I felt like we were basically just paying for food that would actually be at an all inclusive. It just wasn’t fresh. You’re paying triple for everything here by the way. It’s a full on money trap.
Room: the update and style was very pretty showers were nice. The room itself if you lower the ac you start to smell a musty smell. All of are closes were moist from all the moisture in the rooms from it being so humid in the jungle. It wasn’t pleasant. We did also find a cockroach in our room. We did keep our windows closed.
Property: remember if you want coffee and snack you need to physically take a trolly to get there and it’s not convenient what’s so ever. Leaving property is expensive and other cities are about 30min away.
Staff: wonderful best part of the place .
Darragh
Great staff great room great pools and great food what more could you ask for we will be back for sure !!!!!!
Javier
we stayed at Jungala Hotel, Great property, the rooms are spacious and clean, hotel has daily shows at the Mexican town, forgot what is called, the water park was awesome, our kids had a blast. Melani our concierge went above and beyond to make our stay superior, she really stand out and made the difference. Would definitely come back.
Tadvana
Jungala is a very nice resort but it is too far away from everything. There are no amenities at the property itself and you have to either walk for a looooong time (15 mins plus) or take the shuttle to get to even basic stuff like coffee, food and drinks, not to mention restaurants, spa and beach/pool. The shuttle is only available upon call. Also, although the staff are very nice, they are not able to help with spa/ cabana / restaurant reservations or anything really. They kept telling me they would add to their Whatapp channel but they never did. On the whole, Vidanta is huuuuge and I would recommend staying at a hotel closer to the action like Grand Mayan, Bliss etc. rather than Jungala.
Jenny
Great large property with lots to do and great food to choose from!
Anastasia
Stuff was amazing. Cleaning lady was amazing but we didn’t get the concept- rocky beach. Super huge territory- you have to order the golf car to get anywhere there. Outdated restaurant (but great food), outdated everything really. Super cold pool. Unless you have access to the beach club pool that is actually heated- good luck swimming in their main pool.
Prices for food were even more expensive than in the US! Lunch for 5 ppl- $260. Dinner - $370
Try not to go bankrupt there just on food. We will not be coming back there
Prices for food were even more expensive than in the US! Lunch for 5 ppl- $260. Dinner - $370
Try not to go bankrupt there just on food. We will not be coming back there
Colleen
Vidanta Jungala was a wonderful experience and holiday for my family and friends. We were made to feel very special as VIPs when we arrived. Although you travel on golf carts for much of your stay, they are always very attentive and on time. The restaurants are amazing, the facilities are gorgeous and the pools are lots of fun. The beach club was a highlight of our vacation too.
Rosa Aurora
Las albercas y las instalaciones en general muy buenas. La comida no es tan increíble como para lo que cuesta. Definitivamente es un hotel súper súper caro y desafortunadamente no nos quedamos con la sensación que vale lo que cuesta. El servicio de concierge antes de la llegada era un plus pero no se cumplió lo que le pedí de sorpresa para mi esposo hasta que se lo recordé un día después de la llegada, no explican claramente las amenidades y contestan como si debiéramos de saber. Lo que está súper bien y da un servicio increíble es el concierge ya en el hotel, hizo la diferencia en el servicio. Honestamente no sé si regresaremos
Jacinta
Todo muy bien
Heily
The hotel was amazing. The staff was super attentive and were always seeking to see what they could help with. The pools were huge and beautiful. Everything was awesome.
Tyler
Jungala was an excellent family stay. Beautiful rooms. Beautiful grounds. Wonderful staff. We really loved our time with our 3.5 year old and 11 month old, and the staff were so kind and helpful with our boys.
Lauren
I can’t say enough good things about Jungala! This was one of the best experiences I’ve had - we were a little worried about what we would come into as some of the Vidanta owners have complaints about their ownership plans but THIS is the model Vidanta should follow. The hotel gets the highest level of access to all parts of the resort, private concierge, private transportation all over the 1000 acre resort.
We LOVED walking the jungle paths to our room which was enormous and beautifully appointed. I could not have asked for more. We saw lots of wild life and the environment is so peaceful.
As a rule, my family does not return to the same resort as we want to see more of the world but we all want to return here! ♥️
Definitely see Joya - it was fabulous!
We LOVED walking the jungle paths to our room which was enormous and beautifully appointed. I could not have asked for more. We saw lots of wild life and the environment is so peaceful.
As a rule, my family does not return to the same resort as we want to see more of the world but we all want to return here! ♥️
Definitely see Joya - it was fabulous!
Jeffrey
Amazing resort with multiple pool and dining options. Staff goes out of their way to make you feel welcomed. The room at Jungala was huge and extremely clean.
Erin
This place is the most beautiful place that we have stayed at in the Riviera Maya…and we ha f stayed in many. The staff are so so friendly, kind and helpful. We stayed 10 days. The kids loved it and I appreciated the conservation of the land and waters. Just be mindful that food and activities there are expensive. We went and ate in Playa del Carmen as well as grocery shopped which helped. It’s worth it. Would definitely stay again.
Melissa Catherine
We just returned yesterday after a one-week stay at the Jungala Hotel and I wanted to give you some tips/thoughts
My family of 3 stayed in room 1855 - no stairs and around the corner from the concierge and the coffee (FREE!) No complaints about the room - it’s stunning! Bring a wine stopper, salt and pepper! Cleaning staff and concierge were fantastic
Restaurants: make resos ahead through concierge on What’s App
Salum - it has a great vibe - very picturesque - plenty of food options you can’t go wrong
Gong - Asian inspired - Lobster roll and Pad Thai were incredible - must try!
Tramonto - ONLY OPEN Thurs-Sun - Italian - Get the fresh pasta made at the table! Burrata is a must-have
Nektar - Beet salad out of this world along with the clay pot for 2 and view of JOYÀ - stunning views and vibe - don’t miss this one!
Havana Moon - live band - dancing - played late 80s - food is good not outstanding
We didn’t make it to The Grill - steakhouse - heard great things ($$$)
Beach: you can’t swim at the beach it’s rocky - bring water shoes if you wish to explore - lots of seaweed/waves
Pools: MUST go to the Beach Club - we were Grand Luxxe so we had access. Not everyone has access - Line-up no later than 9:15am to get a cabana - opens at 10am. This by far was our favourite pool hang - we went almost every day.
Jungala Hotel got the memo! Highly recommend!
My family of 3 stayed in room 1855 - no stairs and around the corner from the concierge and the coffee (FREE!) No complaints about the room - it’s stunning! Bring a wine stopper, salt and pepper! Cleaning staff and concierge were fantastic
Restaurants: make resos ahead through concierge on What’s App
Salum - it has a great vibe - very picturesque - plenty of food options you can’t go wrong
Gong - Asian inspired - Lobster roll and Pad Thai were incredible - must try!
Tramonto - ONLY OPEN Thurs-Sun - Italian - Get the fresh pasta made at the table! Burrata is a must-have
Nektar - Beet salad out of this world along with the clay pot for 2 and view of JOYÀ - stunning views and vibe - don’t miss this one!
Havana Moon - live band - dancing - played late 80s - food is good not outstanding
We didn’t make it to The Grill - steakhouse - heard great things ($$$)
Beach: you can’t swim at the beach it’s rocky - bring water shoes if you wish to explore - lots of seaweed/waves
Pools: MUST go to the Beach Club - we were Grand Luxxe so we had access. Not everyone has access - Line-up no later than 9:15am to get a cabana - opens at 10am. This by far was our favourite pool hang - we went almost every day.
Jungala Hotel got the memo! Highly recommend!
Mario
No vale lo que cuesta
Veronica
This hotel was Perfect! I would highly recommend it for family’s with children. The amenities are amazing to keep little ones busy all day!
Martina
We visited with our family of four and had a blast!
Paula
Our room at Jungala was amazing!! Our sons had their own space which they appreciate being teenage boys. We only had one small issue trying to get a new clothes steamer for 3 days but that was small compared to our whole experience. The pools are beautiful, the staff are amazing and area is breathtaking. It was so easy to get to and from the airport. We also went into Playa Del Carmen. They got us a taxi and then when we returned we called for transportation back to our hotel. Sometimes you have to wait for transportation but it was never long. All staff were very accommodating!! We would definitely go back.
Mercedes
Everything was perfect!
Olena
Smooth arrival and check in.
The room was cleaned “okay” upon our arrival to the room, although few garbage pieces were still present from previous occupants. Not a big deal but still 😐
The room cleaning is inconsistent, one day cleaned, next no, same with nightly turn down service, it was done not on every night.
Concierge service in What’s app is not good and the only thing that made us unhappy. We were let down on dinner reservations many times with empty promises and no follow ups. They need to seriously work on this issue.
Beach is very rocky with seaweed, although they have nice soft daybeds with shade on the beach. If great beach to swim is important to you, it’s not the place for you then.
The food is amazing and portions are big but we had to tell about daughter’s nut allergies ourselves, no one ever asks about it at the time of food ordering. Would be great if they did. Also it’s about and hour to get the food after ordering, keep that in mind.
The beach club is very very nice! Service is great at the beach club! Very hardworking staff 🙏
The grounds are beautiful, staff is friendly. All the cart drivers are very nice and friendly.
Overall we had an excellent vacation! Will consider to come back again in the future.
The room was cleaned “okay” upon our arrival to the room, although few garbage pieces were still present from previous occupants. Not a big deal but still 😐
The room cleaning is inconsistent, one day cleaned, next no, same with nightly turn down service, it was done not on every night.
Concierge service in What’s app is not good and the only thing that made us unhappy. We were let down on dinner reservations many times with empty promises and no follow ups. They need to seriously work on this issue.
Beach is very rocky with seaweed, although they have nice soft daybeds with shade on the beach. If great beach to swim is important to you, it’s not the place for you then.
The food is amazing and portions are big but we had to tell about daughter’s nut allergies ourselves, no one ever asks about it at the time of food ordering. Would be great if they did. Also it’s about and hour to get the food after ordering, keep that in mind.
The beach club is very very nice! Service is great at the beach club! Very hardworking staff 🙏
The grounds are beautiful, staff is friendly. All the cart drivers are very nice and friendly.
Overall we had an excellent vacation! Will consider to come back again in the future.
Jasmine
Incredible service. Beautiful room and outstanding property.
Jennifer
Beautiful room, fantastic amenities, excellent staff-every single one of them- great food!
Alexander
Very large property with many amenities. Great for families. strongly recommend!
Leonardo
Will definitely be back
Ammar
Yes
Melanie Alice
The room, property, and amenities were all great. The staff were absolutely incredible! Shout out Paulino and Vanessa. We don’t remember everyone’s names but they were all super helpful and next level hospitality. We arrived and they had a charcuterie board in the room and refilled bottle water regularly as well as coffee pods. We went to playa Del Carmen for most of our groceries and we also visited Puerto Morelos nearby for lunch/shopping and to pick up some more items. We took taxis for both travels and they arrange it through concierge. Jade boutique had grocery, deli, coffee shop and touristy items as well. Restaurants are very expensive around Vidanta especially with the CDN conversion but room service and pool side wasn’t as pricey. Woodfire pizza was delicious. We enjoyed the water park, Cirque du Soleil show and crocodile/flamingo tour on the property. Wonderful holiday 👌☀️
Andrew James
Good resort but your charges and prices were absolutly criminal ! Disapointed ! waterpark access should have atleast be included within our stay! your resort is beautifull and everything else was excelent !
olivier
Very helpful and courteous staff. Although we didn't always understand how to have the kids beds made everyday, we eventually caught on and a great week was had by the whole family.
Michael Brian
Great place. Beach club was great. Service was great everywhere. Food and drinks were expensive but generally good quality.
Jennifer
This resort IS TOO BIG. RIDICULOUS! You have to take a shuttle bus everywhere you go to get anywhere, insane food prices, jungala water park not included even though you're staying at Jungala?? Beautiful rooms, pools are pretty nice (but cold), but beach is rocky and not swimmable. Overall would not return. Staff are super nice but the size of the resort makes their job at trying to reserve stuff / restaurants/ communication near impossible. Just trying to do a load of laundry took an act of God. Never again.
Eneetra
Extremely disappointing and materially misrepresented online.
Jungala Hotel is not a resort. It is simply three buildings with about 52 rooms located inside a massive 1,000-acre timeshare complex shared with six other properties: Grand Mayan, Grand Luxxe, Grand Luxxe Jungle, The Bliss, Residences, and Mayan Palace.
Most photos shown online (everything outside the rooms) are from those other resorts and do not represent the Jungala Hotel itself.
The reality of this stay is constant commuting. The Jungala buildings contain rooms only. There are no pools, restaurants, bars, gyms, spa facilities, or beach access at the hotel itself. Every pool, restaurant, gym, spa, and activity is located at other resorts within the complex and shared with thousands of timeshare guests. Getting anywhere requires golf carts, often with 20+ minute waits and 15–25 minute rides.
The listing references a private beach and water slides, which is misleading. The beach is not private and is shared with all properties. It is about a 15-minute ride away at the south end of the complex. There are no pools or water slides at the hotel. The Jungala Water Park is a separate paid attraction (about $75 per person per day).
There is no real concierge (only golf cart dispatch) and no physical kids club or staffed drop-off facility.
Rooms are nice, but everything else requires leaving the property.
Jungala Hotel is not a resort. It is simply three buildings with about 52 rooms located inside a massive 1,000-acre timeshare complex shared with six other properties: Grand Mayan, Grand Luxxe, Grand Luxxe Jungle, The Bliss, Residences, and Mayan Palace.
Most photos shown online (everything outside the rooms) are from those other resorts and do not represent the Jungala Hotel itself.
The reality of this stay is constant commuting. The Jungala buildings contain rooms only. There are no pools, restaurants, bars, gyms, spa facilities, or beach access at the hotel itself. Every pool, restaurant, gym, spa, and activity is located at other resorts within the complex and shared with thousands of timeshare guests. Getting anywhere requires golf carts, often with 20+ minute waits and 15–25 minute rides.
The listing references a private beach and water slides, which is misleading. The beach is not private and is shared with all properties. It is about a 15-minute ride away at the south end of the complex. There are no pools or water slides at the hotel. The Jungala Water Park is a separate paid attraction (about $75 per person per day).
There is no real concierge (only golf cart dispatch) and no physical kids club or staffed drop-off facility.
Rooms are nice, but everything else requires leaving the property.
Jasenn
This was one of the best resorts I've been to in the Cancun area. We thought out master plan providing ample space for the numerous resorts within the property in a natural setting.
Rochelle
We really loved our stay.
Pros: staff was super kind and helpful everywhere, the Jungala hotel suite is beautiful, shower, bath products, main pool, Jade store, ability to walk on jungle paths everywhere or take trams, food in most restaurants is good! Jungala Aqua Park was awesome. Not too big. Great for a young family.
Cons: doors in suite dont all close completely (closets, bathrooms), concierge is very available but doesn't always follow through on requests (asked 3 times for child's bed to be made in living room but just ended up doing it ourselves with sheets provided in closet)
Pros: staff was super kind and helpful everywhere, the Jungala hotel suite is beautiful, shower, bath products, main pool, Jade store, ability to walk on jungle paths everywhere or take trams, food in most restaurants is good! Jungala Aqua Park was awesome. Not too big. Great for a young family.
Cons: doors in suite dont all close completely (closets, bathrooms), concierge is very available but doesn't always follow through on requests (asked 3 times for child's bed to be made in living room but just ended up doing it ourselves with sheets provided in closet)
Simon
Wow! Really blown away by our experience at the Jungala. The room was spacious, clean and very well designed. The kitchen had everything we needed to make breakfast, lunch and the occasional dinner.
All the staff were so courteous, positive, kind and hospitable.
The grounds are beautiful and lush ans the boardwalks are a lovely way to get around. The pools are fantastic. The Cirque du Soleil show was magical. The aqua park was a blast. We loved going to Salum for dinner or ice cream or entertainment in the evenings.
We would stay much longer if we could…
All the staff were so courteous, positive, kind and hospitable.
The grounds are beautiful and lush ans the boardwalks are a lovely way to get around. The pools are fantastic. The Cirque du Soleil show was magical. The aqua park was a blast. We loved going to Salum for dinner or ice cream or entertainment in the evenings.
We would stay much longer if we could…
sahand
The room was nice
Service was good
The resort is way way too big and feels more
Like a 4 star
The worst part of our trip was the food. We only ended up going to the Italian restaurant because to be honest the food is probably a 1 at best 2/5 with 5/5 pricing.
People were buying groceries to avoid the food
Service was good
The resort is way way too big and feels more
Like a 4 star
The worst part of our trip was the food. We only ended up going to the Italian restaurant because to be honest the food is probably a 1 at best 2/5 with 5/5 pricing.
People were buying groceries to avoid the food
Leslie
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
Nisha
We arrived to Mexico and had asked for private transportation. After searching in the airport for 45 min with 4 small children, we were told to go on a bus. The bus had roaches in it. Then we arrived at the hotel, they took so long to check us in at 10pm, then took us to the wrong hotel. We were then told to go to a different hotel. And then by the time we were at our room with our luggage it was 12:30am. Bad check in. The concierge was responsive but inaccurate - none of the reservations we made were actually confirmed and we didn’t get to eat at any of the restaurants we wanted. Cleaning was not up to par as there were roaches in our room and they had forgotten to clean the dishes and bring towels. Overall, for the amount of money we paid and the amount of nicer resorts there are in Cancun for less money, this was not worth it.
Markus
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
talia
This was an amazing place to stay with kids. The facilities were amazing and the pool was gigantic. The room was wonderful and the two kids could sleep in their own beds in the living room. Down side is food by the pool takes along time to arrive so we recommend purchasing from Jade market next to pool. Also note- breakfast buffet is 50.00/adult so we don’t recommend that. Room service food arrived cold. We recommend stocking your kitchenette with food to avoid these overpriced options.
Patricia
Went in blinded. Thought the waterslides were included only to find out everything is extra. Food pricey and for a week we saw the same menu over and over except for Gong and Nektar. Signs on the property are misleading. You can follow them only to get NO WHERE. Should be listed as private property with a hotel for visiting family members.
Mathieu
Large luxury one bedrooms with all amenities and exceptional service from the concierge team made for a great trip. Jungala Park is not exactly next to the pools and beaches but transportation services is always only a minute away. Aqua Park, Cirque du Soleil Show and countless of food options make Vidanta - Jungala a great destination for all.
Elizabeth
Such a large property, hard to get around. Spent a lot of time waiting for golf carts to pick us up. Food on the property is extremely expensive.
CINDY
Great food, service. Lovely room
Cille
Everything was wonderful and the staff was so great if you’d like to hang out and enjoy a hotel this is a place to be
Location & surroundings
Jungala Hotel at VidantaWorld Riviera Maya
Carr. Cancun Playa Del Carmen Km 48, KM 48, Playa Del Carmen, Mexico
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
Jungala Hotel at VidantaWorld Riviera Maya
163 hotel photos
