Jungala Hotel at VidantaWorld Riviera Maya

Playa del Carmen, Carr. Cancun Playa Del Carmen Km 48, KM 48
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75 reviews shown

6/10

Pleasant

12 Mar 2026

Andrew James

Good resort but your charges and prices were absolutly criminal ! Disapointed ! waterpark access should have atleast be included within our stay! your resort is beautifull and everything else was excelent !

Family_with_children

10/10

Exceptional

11 Mar 2026

olivier

Very helpful and courteous staff. Although we didn't always understand how to have the kids beds made everyday, we eventually caught on and a great week was had by the whole family.

Family_with_children

10/10

Exceptional

09 Mar 2026

Michael Brian

Great place. Beach club was great. Service was great everywhere. Food and drinks were expensive but generally good quality.

Partner

6/10

Pleasant

06 Mar 2026

Jennifer

This resort IS TOO BIG. RIDICULOUS! You have to take a shuttle bus everywhere you go to get anywhere, insane food prices, jungala water park not included even though you're staying at Jungala?? Beautiful rooms, pools are pretty nice (but cold), but beach is rocky and not swimmable. Overall would not return. Staff are super nice but the size of the resort makes their job at trying to reserve stuff / restaurants/ communication near impossible. Just trying to do a load of laundry took an act of God. Never again.

Friends_and_family Family

4/10

Poor

05 Mar 2026

Eneetra

Extremely disappointing and materially misrepresented online.

Jungala Hotel is not a resort. It is simply three buildings with about 52 rooms located inside a massive 1,000-acre timeshare complex shared with six other properties: Grand Mayan, Grand Luxxe, Grand Luxxe Jungle, The Bliss, Residences, and Mayan Palace.

Most photos shown online (everything outside the rooms) are from those other resorts and do not represent the Jungala Hotel itself.

The reality of this stay is constant commuting. The Jungala buildings contain rooms only. There are no pools, restaurants, bars, gyms, spa facilities, or beach access at the hotel itself. Every pool, restaurant, gym, spa, and activity is located at other resorts within the complex and shared with thousands of timeshare guests. Getting anywhere requires golf carts, often with 20+ minute waits and 15–25 minute rides.

The listing references a private beach and water slides, which is misleading. The beach is not private and is shared with all properties. It is about a 15-minute ride away at the south end of the complex. There are no pools or water slides at the hotel. The Jungala Water Park is a separate paid attraction (about $75 per person per day).

There is no real concierge (only golf cart dispatch) and no physical kids club or staffed drop-off facility.

Rooms are nice, but everything else requires leaving the property.

Family

10/10

Exceptional

02 Mar 2026

Jasenn

This was one of the best resorts I've been to in the Cancun area. We thought out master plan providing ample space for the numerous resorts within the property in a natural setting.

10/10

Exceptional

27 Feb 2026

Rochelle

We really loved our stay.
Pros: staff was super kind and helpful everywhere, the Jungala hotel suite is beautiful, shower, bath products, main pool, Jade store, ability to walk on jungle paths everywhere or take trams, food in most restaurants is good! Jungala Aqua Park was awesome. Not too big. Great for a young family.

Cons: doors in suite dont all close completely (closets, bathrooms), concierge is very available but doesn't always follow through on requests (asked 3 times for child's bed to be made in living room but just ended up doing it ourselves with sheets provided in closet)

Family_with_children

10/10

Exceptional

26 Feb 2026

Simon

Wow! Really blown away by our experience at the Jungala. The room was spacious, clean and very well designed. The kitchen had everything we needed to make breakfast, lunch and the occasional dinner.

All the staff were so courteous, positive, kind and hospitable.

The grounds are beautiful and lush ans the boardwalks are a lovely way to get around. The pools are fantastic. The Cirque du Soleil show was magical. The aqua park was a blast. We loved going to Salum for dinner or ice cream or entertainment in the evenings.

We would stay much longer if we could…

Family_with_children

4/10

Poor

25 Feb 2026

sahand

The room was nice
Service was good

The resort is way way too big and feels more
Like a 4 star

The worst part of our trip was the food. We only ended up going to the Italian restaurant because to be honest the food is probably a 1 at best 2/5 with 5/5 pricing.

People were buying groceries to avoid the food

Family_with_children

8/10

Excellent

24 Feb 2026

Leslie

The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.

Friends_and_family Family

4/10

Poor

24 Feb 2026

Nisha

We arrived to Mexico and had asked for private transportation. After searching in the airport for 45 min with 4 small children, we were told to go on a bus. The bus had roaches in it. Then we arrived at the hotel, they took so long to check us in at 10pm, then took us to the wrong hotel. We were then told to go to a different hotel. And then by the time we were at our room with our luggage it was 12:30am. Bad check in. The concierge was responsive but inaccurate - none of the reservations we made were actually confirmed and we didn’t get to eat at any of the restaurants we wanted. Cleaning was not up to par as there were roaches in our room and they had forgotten to clean the dishes and bring towels. Overall, for the amount of money we paid and the amount of nicer resorts there are in Cancun for less money, this was not worth it.

10/10

Exceptional

23 Feb 2026

Markus

Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.

8/10

Excellent

21 Feb 2026

talia

This was an amazing place to stay with kids. The facilities were amazing and the pool was gigantic. The room was wonderful and the two kids could sleep in their own beds in the living room. Down side is food by the pool takes along time to arrive so we recommend purchasing from Jade market next to pool. Also note- breakfast buffet is 50.00/adult so we don’t recommend that. Room service food arrived cold. We recommend stocking your kitchenette with food to avoid these overpriced options.

Family_with_children

6/10

Pleasant

20 Feb 2026

Patricia

Went in blinded. Thought the waterslides were included only to find out everything is extra. Food pricey and for a week we saw the same menu over and over except for Gong and Nektar. Signs on the property are misleading. You can follow them only to get NO WHERE. Should be listed as private property with a hotel for visiting family members.

Family_with_children

10/10

Exceptional

19 Feb 2026

Mathieu

Large luxury one bedrooms with all amenities and exceptional service from the concierge team made for a great trip. Jungala Park is not exactly next to the pools and beaches but transportation services is always only a minute away. Aqua Park, Cirque du Soleil Show and countless of food options make Vidanta - Jungala a great destination for all.

Family_with_children

6/10

Pleasant

17 Feb 2026

Elizabeth

Such a large property, hard to get around. Spent a lot of time waiting for golf carts to pick us up. Food on the property is extremely expensive.

Family_with_children

10/10

Exceptional

14 Feb 2026

CINDY

Great food, service. Lovely room

Leisure Family

10/10

Exceptional

10 Feb 2026

Cille

Everything was wonderful and the staff was so great if you’d like to hang out and enjoy a hotel this is a place to be

4/10

Poor

10 Feb 2026

Lourdes

I did not stay since it was advertised as all inclusive resort but is not. The stafff not attempted to make me stay. Food really expensive.

Leisure Family

8/10

Excellent

06 Feb 2026

Pamela

Resort is beautiful but food is outrageous expensive. There are not many family friendly options. Be prepared to spend a small fortune on food.

Leisure Family

10/10

Exceptional

03 Feb 2026

Izhar

We loved our stay at Jungala!!
The suites are roomy, spotless, tastefully decorated with almost any amenity you would need. The service was impeccable. We had access to the grounds & pools of the other beautiful hotels within the Vidanta complex. We would definitely choose to stay here again on a future trip to the Riviera Maya!

Leisure Family

10/10

Exceptional

02 Feb 2026

Lindita

The hotel was amazing. Very cleaned and the customer service was top notch. The food was ok but very expensive for what it was. There is also no beach.

Leisure Family

10/10

Exceptional

29 Jan 2026

Abraham

Great rooms and staff

Leisure Family

10/10

Exceptional

27 Jan 2026

Izhar

We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Zejaba

Great concierge attention!!! best experience

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

SONAM

It was

8/10

Excellent

19 Jan 2026

Riad

The suite was fantastic, the concierge couldn't have been better. We were looked after extremely well.

Partner

10/10

Exceptional

19 Jan 2026

Maya

Beautiful resort, attentive staff. Best vacation we ever had!

10/10

Exceptional

18 Jan 2026

Daniele

Todo bien, solo el agua de las albercas es muy fría.

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Michael

Best resort experience!

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Andreia

Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers.
The room was spacious, nicely decorated, and very comfortable.
The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed.
We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier.
Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort.
Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Erika Lydia La

Clean room and amazing customer service!!

6/10

Pleasant

03 Jan 2026

Robert

Outside the king bed, the secondary beds/sofas were ok. 2 queens instead of 1 king is better with older kids.

Leisure Family

8/10

Excellent

02 Jan 2026

Matt

great place, great quality food/beverage, great facilities, lots of attentive staff. only criticism is the lack of information on the facilities, activities, and logistics. We had a personal concierge group, but often times what they told us was not accurate. example: the Beach Club is by far the nicest pool, yet I asked 3 different person concierges on how to get a cabana and was told 3 different things. so had to figure it out on my own. again, overall great, just think the staff needs to know more about the hotel and what/how to recommend. thanks

Leisure Family

4/10

Poor

31 Dec 2025

Ronnie

The staff was nice
The hotel required a ten minute golf cart ride to get anywhere on the resort
The golf cart takes at least ten minutes to arrive
The room service didn’t come a number of times to clean the room
Everything in the hotel was booked so you could not do many of the amenities offered

10/10

Exceptional

31 Dec 2025

Abhijit

Amazing facilities, rooms and service. Top notch!

10/10

Exceptional

29 Dec 2025

Yuvraj

Super good

Leisure Family

10/10

Exceptional

28 Dec 2025

Yasmin

Amazing room, amazing staff

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

BENJAMIN R

Service great, aqua park awesome

10/10

Exceptional

28 Dec 2025

Eva

Once we arrived we were treated like VIPs. Ariana, Jose and Liz as well as all the other staff we encountered were extremely courteous and welcoming. The rooms were very nice and the beds comfortable.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Xavier

The room, staff amenities were amazing. I scored this only three stars because the food was terrible. Over priced and all restaurants were terrible. Food was either lacking in flavor, quantity or just over priced. Finally every billed already included a tip. This was automatically included.

Leisure Family

10/10

Exceptional

26 Dec 2025

Christopher

Our stay was wonderful. We enjoyed the hotel, staff/concierge, water park/grounds/pools, and restaurants. I would highly recommend this as a family vacation destination.

Family

10/10

Exceptional

25 Dec 2025

Moran

The hotel was luxurious and the staff were amazing and super nice. We saw a lot of wildlife, watched an amazing show of Cirque du Soleli, and the foods was amazing. The only bad comment I have that we did not know that it was non inclusive resort that made us spend more then we had expected.

Leisure Family

10/10

Exceptional

24 Dec 2025

Chelsea

Top notch sevice. Very attentive staff. Great food. Tons of pool space. Literally my only complaint of my whole stay was that the pools were a little cold. Other than that, beautiful grounds. Great on site options of entertainment including the water park which we really enjoyed!

Leisure Family

10/10

Exceptional

23 Dec 2025

Michael

My stay at Jungala was excellent. They assisted me with transportation from/to the airport. The attentiveness of the entire staff was impressive. Everyone was friendly. The concierge staff at Jungala is professional and helpful. Having a private shuttle sent to transport me between resort destinations is a nice benefit to staying at Jungala. The beach club and waterpark are both very nice. My favorite experience was attending Cirque de Soliel: Joya. The show was the highlight of my stay and I would attend it again. I want to offer a special thank you to one of the concierges, Lizet. It was raining heavily one afternoon and I was bored in my room. I went downstairs and Lizet was kind enough to chat with me for about 15 minutes until the rain stopped. I would definitely visit Jungala again.

Leisure Self

10/10

Exceptional

30 Nov 2025

Hardik

Everything was in order and excellent management. The staff was extremely kind and helpful. Very happy.

Leisure Family

10/10

Exceptional

28 Nov 2025

Oscar

Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.

Leisure Family_with_children

10/10

Exceptional

27 Nov 2025

Jacqueline A

Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!

10/10

Exceptional

11 Nov 2025

Todd

Lots of things to do , great for kids!

Leisure Family_with_children

10/10

Exceptional

02 Nov 2025

Ahrgren

Great concierge service. Nice large rooms. Clean and well maintained. Good variety if different pools. A lot of activities for big and small people. We had a great stay and would love to come back again.

Friends_and_family Family

4/10

Poor

02 Oct 2025

Anh

Its a nice hotel, and the staff are pretty helpful but we found our overall stay disappointing for a number of reasons. We booked because of the waterpark but our 2 year old was not allowed on a single slide, not even if we held him on the baby slide at the waterpark for babies. I’ve never been to a waterpark that strict. He got so upset that he wasn't allowed on anything, we left. The website boasts 20 restaurants, but for dinner we had 2 to choose from. Worst was the value. It cost almost $1000 cad a night, while its nice, its not that nice. And the food and drinks were all overpriced. They weren’t terrible but I’ve had $200 steak, that wasn’t it. The salmon sushi still had a bone in it, that shouldn't happen at a fancy restaurant. We paid for a week and even though we were told we wouldn’t get a refund, we left after 3 days and went and stayed at an all inclusive in Cancun were the food was just as good and the selection was better. I didn't want to waste a whole week there, I would rather pay for 2 vacations.

Leisure Family_with_children

10/10

Exceptional

02 Oct 2025

Colin Paul

Excellent staff, they were so gracious and accommodating. We had a wonderful visit with 4/5 year olds and would return. It’s a jungle, so bring repellent.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

LAURA D SALDANA

Great stay!

Service was absolutely amazing! Food was delicious at all their restaurants. Had a blast at Jungala water park and Cirque du Soleil with dinner was awesome. The only downside during our stay was the sargassum but, we still enjoyed the other amenities.

10/10

Exceptional

21 Aug 2025

Devorah

Incredible service, a true five star experience.

Leisure

10/10

Exceptional

15 Aug 2025

Luis

Excelente complejo para disfrutar con la Familia 10 de 10 👏🙌

Leisure Family

8/10

Excellent

12 Aug 2025

israel

Great experience after talking to the manager
Due to a miss representing from Expedia

Leisure Family

10/10

Exceptional

04 Aug 2025

Jason

The concierges services that my family got from this resort is 5 stars. We already received the concierges services days before we arrive to the resort. During the stays, we always have a my teenager children felt very safe moving around by themself giving the adult have more time to ourself to enjoy the vacations. I would definitely look forward to back to this resort.

Leisure Family

10/10

Exceptional

28 Jul 2025

Rishi

Just fabulous!

10/10

Exceptional

26 Jul 2025

Nizar

My Family of Five loved the experience and their VIP service was amazing ; The staff are always there we you need any assistance or service , very friendly and family oriented resorts

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Dejan

Service is out of this world. Staff is trained really well. Rooms are exceptional. Large great layout and modern and super clean.
Very surprised on the level of service. It is expensive but you can get common food and drink items in their market store.
The water park was nice to visit
I wish we had more time to see the evening show

Leisure Family_with_children

10/10

Exceptional

09 Jul 2025

osama

Amazing place for kids and great hospitality

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Yosef

Definitely great place to be !
Service is amazing and the restaurant here are great !
We had a great full with in this resort and we enjoyed every second of it .
Pools , water park and shows were amazing and the kids loved it !

Thank you for amazing time here . We’ll see you guys again soon !

Business_and_leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Jenefer

Our stay at Jungala Vidantawas everything we hoped for — relaxing, exciting, and full of family memories. If you’re considering a family-friendly, vacation in Cancún, we absolutely recommend this resort!

We can’t wait to come back. 🌞🌴

Leisure Family

10/10

Exceptional

06 Jul 2025

Sandra

The staff at Jungala was exceptional! Melany, Gerhard, Fatima and Liz! The food was amazing! The room always clean, lots of space for big families. Thank you for making our stay such an unforgettable experience for us!

10/10

Exceptional

04 Jul 2025

Walter

Service and staff was amazing.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Michele

Great property with good food. Service A++

Leisure Family

10/10

Exceptional

27 Apr 2025

elenita

Everything was exceptional. The service , the rooms , our concierges were superb. Would definitely recommend.

Leisure Family

10/10

Exceptional

23 Apr 2025

Juan

The property team was very helpful and accommodating. The resort itself was gorgeous and the food and drinks were all amazing. Would highly recommend and look forward to returning.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2025

jodi

Amazing stay

Amazing stay! Do not hesitate to book, the staff cannot do enough for you. We had a birthday during our stay & they made it one to remember. All the extra touches in the room & the service was 10/10. Highly recommend the beach club/ Jungala.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

YOSEF

We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai.
A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations.

There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation.

I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future.

Absolute pleasure to be here

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

Jasmina

We just came back from our trip.
We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had.
We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit

Leisure Family

10/10

Exceptional

06 Apr 2025

Dragana

We had a relaxing and stress free vacation thanks to excellent service from our staff! Anything we needed they were on top of it in minutes.

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Bradley

Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)

Leisure Family

10/10

Exceptional

03 Mar 2025

Gabriel

The property is extraordinary, and the service was AAA

Leisure Family_with_children

8/10

Excellent

06 Jan 2025

Zachary

It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.

Leisure Family