Senses Riviera Maya by Artisan Adults Only

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Carretera Chetumal-Cancún 307
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100 reviews shown

6/10

Pleasant

09 Mar 2026

Alexander

Bathtub in room takes over 1 hour to fill up due to very low water pressure, food is very low quality and inconsistent, chef seems like he has no clue what is going on. There is no proper beach access. Rooms are very spacious and clean, staff are very friendly and competent. Hot tubs on roof either barely work or don’t work at all, very nice view from the room but no beach access from the hotel, you need to walk off the property and go around. Bar/restaurant by the pool closes at 5pm so if you want a drink after 5 by the pool you need to go all the way to the other restaurant. Honestly if you just need a place to stay and don’t plan on staying in the resort it’s a good option, if you want to stay on the resort for most of all of your trip I would not recommend.

Partner

10/10

Exceptional

08 Mar 2026

Jacob

Yes

Partner

4/10

Poor

04 Mar 2026

Melinda

SWINGERS hotel. My husband and I booked here for 7 nights, we only stayed 3 (we had to because of an all day tour that was booked on day 3), we would have checked out on day 2.

While the views were STUNNING. We did enjoy the sounds of the ocean each night. We thought this would be perfect to relax.

We saw a completely nude man by the pool and several women topless walking around. When we asked about it, they simply said that it was a swingers hotel. NOWHERE could I find that here on hotels.com OR even on the hotels main website.

We did really enjoy 2 of their employees. Freddy and Ana were GREAT!! Our room was beautiful but lacking.

When I asked for a refund for the 4 nights we were NOT staying there (we booked at an amazing resort nearby), they refused. They said we had to go to hotels.com for the refund. Hotels.com said they needed approval from the hotel. The hotel refused. I was forced to put in a claim with my bank.

ALSO... the photos are BEAUTIFUL... the place looks like no one loves it. My husband wouldn't go in the pool because he almost cut his foot on broken tiles at the bottom (they were all over the pool), water pressure was HORRIBLE. Each shower was full of frustration. So many areas seemed broken, or just like the owners/managers simply didn't want to fix them. The elevator was also very old and uncared for. I had hoped this would be the perfect place to relax. We were left disappointed.

FOOD was NOT good either. Drinks were ok. We DON'T RECOMMEND!!!

Partner

2/10

Poor

02 Mar 2026

Ana Maria

I honestly don’t know how this place can call itself an all-inclusive resort. This was one of the most disappointing travel experiences I’ve ever had.

From the moment we arrived, things were already going wrong. My room was not ready at check-in time, and when we finally got in, it was clearly not properly cleaned. There was no toilet paper, and when housekeeping brought some later, it looked partially used and stained — completely unacceptable and honestly shocking for any hotel, let alone an all-inclusive resort.

The room itself was old, poorly maintained, and in desperate need of renovation. The TV didn’t work at all, furniture was worn out, and everything felt neglected. Nothing matched the photos advertised online. It felt more like a rundown motel than a vacation resort.

Food options were extremely limited. There was only one restaurant operating, which completely defeats the purpose of paying for an “all-inclusive” experience. Variety was almost nonexistent, and meals quickly became repetitive and disappointing.

Another major issue: the hotel doesn’t even have its own proper beach access, which was one of the main reasons I booked this location. This information was not made clear beforehand and felt very misleading.

Customer service from management made the situation worse. The manager was rude, dismissive, and showed little interest in resolving concerns. The only positive part of this stay was the hardworking staff members, who clearly tried their best despite.

Self

6/10

Pleasant

01 Mar 2026

Eric

Rooms were large and we'll laid out. This hotel has a lot of potential. A few move staff members.

No ATM, 2 restaurants, no beach access, broken tiles in the pool, Jacuzzi tub, top shelf liquor not included, no live entertainment.

I will not be staying here again.

Partner

8/10

Excellent

25 Feb 2026

Jobie

First thing you should know is that a taxi from Cancun airport will be about $150 USD!! So plan for that.

Also…this is NOT a swingers resort which had me a bit worried after reading some reviews.

This is the perfect resort for a quick weekend and all you want to do is eat,drink and pool! A taxi to anywhere is very expensive.

The room is HUGE and very clean! The bed was very comfortable. The only issue we had was the water pressure in the shower.

We only ate in the dining room and the food was good. Omelette every morning and I had the fish every night..salmon, bass, mahi..all very good.

Definitely would stay here again for a quick weekend! If you want to see the area or even leave the resort I recommend renting a car! Easy to drive, no crazy drivers like you think.

Partner

8/10

Excellent

23 Feb 2026

Wendy

Staff! Was excellent professional and friendly. From restaurant to housekeeping

8/10

Excellent

22 Feb 2026

Harrel

Room was always kept clean. The only way we received clean towels was to request towels from the concierge.

Friends_and_family Friends

8/10

Excellent

21 Feb 2026

Allison

The room was a bit run down. But the staff were fabulous ! The food was pretty good 😊

Partner

6/10

Pleasant

19 Feb 2026

Lee-Anne Charity

The room and the views were amazing nice and clean and we loved the staff! We were hugely disappointed with the food and lack thereof. Often out of items on the already limited menu, pretty tough to find fruit or vegetables. The menu in the one restaurant on site changes nightly but we couldn’t find anyone who knew what was in the menu until midday day of. We spent a lot of money on cabs and dining elsewhere. Pretty grim in the food department and we are easy to please, fruit and vegetables available would have been a saving grace
The place is quiet and relaxing otherwise

Partner

2/10

Poor

17 Feb 2026

Anthony

The stay was an Absolute mess for 3 days there was no hot water the worst experience ever

Partner

8/10

Excellent

16 Feb 2026

Jerry

We loved the staff. All the food was good, some of it was great.

10/10

Exceptional

12 Feb 2026

Robert W

Could not have a better staff.

4/10

Poor

11 Feb 2026

Gregory

The amenities were lacking. Had to switch rooms after repeatedly asking for the ac and hot water to be fixed.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Billy

Our room and view were stunning! Everything was clean, staff were so friendly!! The beach was gorgeous with beautiful sand and easy walk in to the ocean.

Breakfast was delicious as were our other meals at their restaurant.

This hotel is a little out of the way but worth it!

Leisure Partner

10/10

Exceptional

08 Feb 2026

kandey

Everything was really good.

Leisure Partner

4/10

Poor

04 Feb 2026

WALEED

Room was decent. Service was horrible. Location was good. Amenities was ok. Breakfast was good but other meals were bad and limited.
I got only the breakfast and room package so I can try nearby food in case if I don’t like what they offer and plus I like to experience around wherever I travel. Usually when I see hotel does all inclusive or bed and breakfast it’s usually buffet style but this one is not.
Lunch and dinner also not buffet style and very limited option and supper expensive so we said let’s try outside surrounding restaurants. There was nothing nearby and you have to take a $30 taxi to go to nearest restaurant and delivery options almost not existing.
Unfortunately when we stayed wasn’t the warmest weekend so we needed to turn the heat on but found out it doesn’t work so we told the front desk who sent the maintenance guys 3 times and still never got fixed and we wasted that whole day back and forth between front desk and maintenance and then they offered me another room at 9 pm after wasting the whole day by that time we were too tired to pack and unpack in another room. When I tried reach the manager to file a complaint he was never present and seemed to never wanted to address the issues and never made himself available or his staff claimed he’s gone or off because of a holiday.
When they got me a taxi to take us to airport he asked for a lot more than what I paid before and was using profanity asking for more money

Leisure

10/10

Exceptional

29 Jan 2026

Russell

Staff was great. Excellent food.

Leisure Partner

6/10

Pleasant

28 Jan 2026

Matthew

Food was lack. Not really beach accessible

8/10

Excellent

21 Jan 2026

Brady

Clean hotel, great staff, great food. Hotel needs some TLC but overall in good shape. Had issues with the hot water, sounds like it's a boiler/heat source issue, could be resolved with a new boiler. Front desk very helpful and easy to communicate with via WhatsApp or in person. Beautiful views, very quiet hotel. Great staff, great food. Great place if you are looking to relax.

Leisure Partner

6/10

Pleasant

20 Jan 2026

Suzanne Renee

the place was nice but the food and amenities are very mediocre

Leisure Partner

10/10

Exceptional

20 Jan 2026

Syed Muhammad Wajih

Amazing oceanfrontview , victoria and sophia at the front desk were so helpful they got me gluten free food and replaced our TV to a smart TV on request. Amazing experience , cant wait to go bk!

Leisure Partner

10/10

Exceptional

16 Jan 2026

Ashley

The staff was phenomenal. My room was cleaned and tidy every single day. Everyone was exceptionally friendly.

Leisure Self

10/10

Exceptional

16 Jan 2026

Mark

Wonderful time definitely a come back to spot

Leisure Family

6/10

Pleasant

14 Jan 2026

Michael

The food was not good not much selection

Leisure Self

2/10

Poor

14 Jan 2026

ROBERT

We booked Senses even though the reviews were mixed. We definitely weren't happy with the experience we had. The property needs some substantial repairs and maintenance. From the day we arrived, we had no hot water in our shower. We told the lobby staff and they sent the maintenance technician to our room. After several tries, he was able to get lukewarm water. We asked if the issue was just located to our room and we were told that this issue is throughout the hotel and that the water never gets hot. We overheard another couple telling the lobby staff about the lack of hot water. We were able to use the jet tub the whole length of our stay to bath as that did have hot water. We lost hot water in the tub the day before we were supposed to come home but they were able to fix it. We have messages back and forth on WhatsApp regarding both of these issues. The tub we had was cracked and also repaired in a few places. They also removed the shower head in the tub so you couldn't use it to shower. What appears to be a hot tub on the balcony is not. It's just a cold water immersion pool. The food was ok most days and be mindful of the all inclusive package. We were told via WhatsApp that their are limits to the premium alcohol based drinks you can have with your package. The service staff (servers) did all they could to make this an enjoyable experience. Santiago, Christian, and Mesero did an excellent job. I would recommend staying elsewhere until all of the issues can be fixed.

Business_and_leisure Partner

8/10

Excellent

07 Jan 2026

Carla

What a phenomenal boutique hotel.
I have never experienced a small boutique property quite like this one. Every room overlooks the ocean and is incredibly spacious—approximately 1,000 square feet—which made the stay feel extra special and serene.

This is not a party hotel, as there are no organized guest activities. Instead, it’s a place designed purely for relaxation—perfect for enjoying the ocean views, the pool, and the peaceful atmosphere.

Finding the hotel was a bit unusual, as it’s tucked deep into the forest, but that only added to the charm. It truly felt like a hidden gem 💎 with strong Tulum-style vibes.

The all-inclusive experience was good, though not exceptional. There is only one restaurant, and the food options are somewhat limited. Portions are quite small, so you’ll likely find yourself ordering multiple dishes to feel satisfied.

Business Partner

2/10

Poor

03 Jan 2026

Brooke

Shuttle service did not show up and we waited an hour, later the front desk said he had to pay for my ride because we did not show up, we had what’s ap communication verifying the shuttle was not there, so we took alternate car. We finally arrived at 1 and they said the room would be ready at 2, we walked around and then at 2, they said 3, which was fine. We went to the store and got a few things and came back. They informed us our AC in our room went out, so they were trying to fix it. We waited until 6pm to get in, they comped dinner and drinks for the inconvenience. We got to that room and the sheets had a large stain on them of red color. We requested a new room, the room we received had ac and it was clean. Win? No. We had no water pressure and warm water at best. It was cold showers the entire time. We never complained about the water because by this time nothing was working and nothing was making it better. The food was not good, BUT BUT the service in the restaurant was amazing! The servers were everything! The food may be awful but the servers were perfect! Also, they have a hot tub but they need a 2 hour warning to put water in, we scheduled it for 9pm and let them know at 4pm. When we got ready to use it, it was not filled, cold water and terrible pressure. We gave up at this point. We tried everything to remain hopeful, but the final day when the front desk man named Thomas had an attitude about having to pay for the airport shuttle we didn’t show up to, I gave up

Leisure Partner

2/10

Poor

03 Jan 2026

Yadin

Avoid this hotel at all cost. We left after one night because the hotel was less than a 1 star. Everything was either run down, broken, dirty, or didn't work. On top of all of this, the hotel is a sex hotel where couples have sex with other guest. We didn't realize this until a man kept parading naked in front of his window and while taking a shower, left his curtains open for all to see. This prompted us to look at the hotel's actual website and that's how we found out.

We tried to reach out to hotels.com for a refund on the day we arrived, but no luck. We left anyway and won't EVER be using Hotels.com or visiting this resort.

Partner

10/10

Exceptional

01 Jan 2026

Robert

Room was spotless. Service was incredible. Food was excellent.

6/10

Pleasant

28 Dec 2025

Carlos

Room was good, needs improvement, staff was great but food was really flavorless sorry to say it, we will not go back or recommend

Leisure Partner

8/10

Excellent

18 Dec 2025

valentina

Was overall pretty nice. Had some issues with our tv and ony got resolved completely the last night we stayed. Otherwise gorgeous place!

Leisure Partner

10/10

Exceptional

13 Dec 2025

David Robertson

Clean, spacious room. Fantastic staff. Santiago at the pool bar/restaurant was great!

Leisure Partner

10/10

Exceptional

07 Dec 2025

Noeli

Clean room was amazing

8/10

Excellent

06 Dec 2025

Rachel

We stayed at Senses by Artisan the 1st week of Dec 2025. The Service Staff like Chewie (nickname) and Pedro, keep the place alive. Its clean, the beaches are beautiful. The room and view were awesome, the beds are comfortable except the pillows(awful). Downside was the front desk staff, it always felt like we were bothering them. You do need to taxi or drive anywhere to see stuff but this didn't bother us. Overall, we enjoyed our stay.

Leisure Family

6/10

Pleasant

05 Dec 2025

Julie Ann

The room really needed updated. Old dirty rugs. Staff was good. Food was very good. Poor selection of alcohol unless you paid alot more. Hotel hallway ceiling fall down last day. Couldn't recommend. Resort fee was an over charge.

Leisure Family

8/10

Excellent

01 Dec 2025

Daniel

Room was very clean and comfortable and the staff were all wonderful. Property itself is a bit dated and in need of some repairs. But, we had a terrific time and would recommend.

Leisure Partner

2/10

Poor

25 Nov 2025

Anthony Lawrence Steven

They didn’t have anything to do. And the food wasn’t good.

Leisure Partner

10/10

Exceptional

23 Nov 2025

RAJA

The staff is amazing the place was quiet and clean.

Leisure Partner

6/10

Pleasant

22 Nov 2025

Muhammad

STAFF GOOD and supportive. Basic food over charged.

Leisure Family

10/10

Exceptional

19 Nov 2025

Shyller

Great really loved it here

2/10

Poor

17 Nov 2025

Sequioa

If I could leave no stars I would: that place is NOTHING like the pictures. We showed up the pool was cracked up, building rusted, food horrible, and so were the drinks. We checked in went to the room grabbed a bite and a drink and check out immediately!!!!!!! We didn’t even stay one night. AND THEY REFUSE TO GIVE US OUR MONEY BACK! On top of that they don’t even have phones in the room. All convo is through WhatsApp!!!!! DO NOT BELIEVE THE PICTURES AT THIS MOTEL, THEY ARE CALLING A RESORT! AND AGAIN THEY’RE MAKING US PAY FOR NIGHTS WE DIDNT EVEN STAY. VERY LOW BUDGET!

Leisure Partner

10/10

Exceptional

10 Nov 2025

Christine

The towels were dirty and some wear and tear in the room. There could have also been more staff available for shorter wait times. Other than that it was a beautiful resort perfect for a honeymoon

Leisure Partner

10/10

Exceptional

08 Nov 2025

Pavlo

Quiet place. Food and bar was amazing.

Leisure Family

2/10

Poor

29 Oct 2025

Terra

The front staff was rude. I paid for the all inclusive online and was told I didn't and had to pay again at the resort ( so did multiple people during my stay) there is no easy beach access. My husband cut his foot in their broken down pool. 1 beer available and same repetitive food everyday. Just don't do it

Leisure Partner

4/10

Poor

23 Oct 2025

Emilique

Pros- Friendly staff/ attentive staff
The room was nice

Con’s-The property is very far from anything , certainly for the older crowd, no activities I’m thinking adults only pool parties good drinks definitely not ,when I arrived on the property there was construction men welding the water fountain, the room next door was under construction nosey all day , the pool was blocked halfway due to construction, while in the pool there was a guy on the other side corking and putting new tiles ,hotel is very outdated , although the food was all inclusive it wasn’t very good neither were the drinks … as lovely as the staff were will not be back

Leisure Partner

4/10

Poor

20 Oct 2025

Freda

When we arrived, we were told that the elevators were out, and our room was located on the 3rd floor. Plunge pool on the balcony was filled with dirty water and hair. Room smelled like mildew. Only 2 restaurants, the one on the rooftop changed their menu once, and the snack bar food stayed the same. Waited over an hour for scrambled eggs and waffles during breakfast, food was cold the two times we did eat at the hotel, and everything closes early. No activities whatsoever!!!! Hotel staff kept offering us drugs. The hotel itself needs a complete upgrade. View was amazing!!!! Lobby staff were great and very friendly.

Honestly I wouldn't waste my time or money here unless it were FREE.

Leisure Friends

4/10

Poor

18 Oct 2025

Pascal

Best feature was friendly staff.

Poor all inclusive option, not worth it. Poor Food choice and quality. Drinks served in plastic cups. Pseudo orange or pineapple juice made from obvious sweetener powder that tasted awful, no real juice. Cocktails: poor quality. Many food items on menu not available (funniest was not having guacamole), all variants of the same basic combo. Slow service, frequently forgetting items ordered or long to be served. Fries poorly cooked, sloppy.

Elevator non Functional all week. Took 2 days to fix a faucet to have cold water running. Closest restaurants are 25 min away in playa del Carmen. Resort better looking on photos than reality, poorly maintained furniture. Beach Towels very old / used, need replacing. No social activities, the only adults only aspect is that there is nothing to do if you had kids with you. Music loudspeaker poor quality and only one playing at one end of the pool. Pool poorly maintained with many loose tiles. Small part of accessible beach on one side but many rocks making it difficult to swim comfortably. Other side of beach challenging to access (need to cling to walls and walk over rocks).

Replacement of soap and shampoo in room inconsistent. Idem for mini bar. Welcome “Champagne” was in fact cheap and bad tasting sparkling white wine. Poor lighting in room (no light stand or master switch bedside control for main room light).

Overall sufficient to chill pool side and read a book otherwise not great value for money

Leisure Partner

10/10

Exceptional

12 Oct 2025

Tonjania

Nice and quiet

6/10

Pleasant

10 Oct 2025

William

Hotel was without power or running water for over 24 hours

Leisure Family

8/10

Excellent

03 Oct 2025

Daaiyah

Small quiet place limited food tho

Leisure

8/10

Excellent

25 Sep 2025

Yoselyn Ibbette

Loved the stay & the staff, the property needs some renovations & a better food menu but over all we had a great time & the service was super friendly!

Leisure Partner

10/10

Exceptional

19 Sep 2025

Delbert

I am a review reader....and the reviews that this place gets are just not accurate....This place is a hidden gem...We stayed here 4 nights and the staff went above and beyond to accommodate us...the food was EXCELLENT....our room was awesome...The room ohotos are exactly as pictured...If youre looking for the party crowd....this aint it....but if youre a couple and want to spend some nice romantic alone time....this is your place...I went against my norm and gave this place a chance despite some of the reviews....and im glad I did.....THIS PLACE DID NOT DISAPPOINT .

Leisure Partner

4/10

Poor

18 Sep 2025

Ernesto

El hotel se encuentra dentro aproximadamente a unos 200 metros de la autopista al final de un camino de terracería. La entrada es muy atractiva y el personal de recepción amable. El servicio del hotel en sus áreas de alimentos y bebidas es muy precario ya que solo cuenta con una persona que brinda el servicio de barra y mesas para cuantos comensales tenga el área. Las porciones de comida son muy pequeñas y si se solicita otro platillo el personal se vuelve un tanto menos amable con gestos de disgusto. Las habitaciones les falta agua caliente, en solo un día gozamos de buena temperatura y el resto fue agua tibia, las llaves del agua en lavamanos tenían fuga y se filtraba hasta el piso. El WC estaba parcialmente desprendido arriesgando al huésped a sentarse y sentir que se movía. Durante toda la estancia el elevador no servía, obligando al huésped a subir y bajar por escaleras. El hotel contaba con mesa de billar, la cual estaba en terribles condiciones, chueca y rasgada, y tacos de golpeo chuecos. La imagen del hotel aunque no es la mejor no es mala, sin embargo el funcionamiento es bastante precario. Los accesos a la playa en ambos lados con escalones no uniformes y desnivelados sin un paso cómodo a la playa.

Leisure Partner

2/10

Poor

04 Sep 2025

Jumarjo

I stayed at Senses Riviera Maya for what was supposed to be my birthday trip. Unfortunately, the experience was unacceptable and forced me to leave in the middle of my stay for another resort.

The problems included:
Mold on the walls and overall poor cleanliness.
Ongoing noisy renovations.
No hot water for multiple days.
Extremed limited food options compared to what was advertised.
Discolored faucet water that felt unsafe to use.

Instead of enjoying a milestone celebration, I was left frustrated, embarrassed, and disappointed. This resort did not provide the comfort, safety, or quality advertised. I would not recommend staying here.

2/10

Poor

02 Sep 2025

Passiyon

Property was not like the pictures. Needs serious renovations. Food menu can be updated, steak everyday breakfast, lunch and dinner is excessive. Pool dirty definitely got bv from it and there is no ice machine or laundry on site. Getting a ride from the resort to downtown Cancun and back was 125$ rip off!

Leisure Partner

4/10

Poor

24 Aug 2025

Felix

The Staff was great, the property need some TLC, the pool wasn’t clean.

Leisure Family

10/10

Exceptional

24 Aug 2025

Antiffany

Everyone there was nice the food was amazing we had a wonderful time just need to upgrade the rooms they lil outdated and have some adult activities

Leisure Partner

6/10

Pleasant

13 Aug 2025

Kiamaly

food was meh most of the time and they had a really bad hot water problem

Leisure Partner

8/10

Excellent

08 Aug 2025

Monique

Great stay, met with some unexpected events (the elevator was inoperable during my stay but was repaired by the time I left. Things happen no problem I got more steps counts for the day literally. The Pool Plunge took too long to fill up due to piping issues,and again it was filled up the day I left so I didn't get to enjoy it. The reason I stated these hiccups is because I wanted to point out that management did take quick and reasonable actions to correct and accommodate me. The staff members Thomas, Sophie ,Victoria at the front desk were phenomenal! All employees were very cordial as well.

Leisure Self

8/10

Excellent

06 Aug 2025

Daniel

Everyone at the resort was very kind and accommodating. I do wish they had a better selection of food. The snack bar food was great. Dinner options just weren't our favorite. They stayed on top of anything we needed. Tomas was great in preparing us for the trip. And Jimena was wondeful with helping us with activities. I highly recommend the Cirque dinner experience.

Leisure Partner

6/10

Pleasant

06 Aug 2025

Shekina

High lights of my stay where the staff and the room. The property can use an upgrade and more amenities. The staff was wonderful and the view was amazing.

Leisure Partner

4/10

Poor

04 Aug 2025

Jazehel

The hotel was practically empty, with very few employees and limited dining options. It was also very isolated. The drink selection was extremely basic. Overall, I will never go back to that hotel. Very boring. Mind you I never write any reviews on any hotels or products but this hotel never again!!!!

Leisure Partner

8/10

Excellent

02 Aug 2025

Adam

We have stayed here many times and will be back again. Location is nice and quiet and the staff is just great. The property does need a little makeover but is a great value.

Leisure Partner

2/10

Poor

30 Jul 2025

Victoria Ann

I booked a 6-night stay for my birthday and had to leave after just one night. The room was unbearably humid and covered in black mold, which immediately triggered my asthma. I messaged the hotel right away with photos and explained my health concerns. They promised a manager would speak with me the next morning, but he was conveniently “unavailable” all day despite multiple attempts.

The front desk offered another room, but I was too disgusted and worried for my health to stay. I checked out by early afternoon and moved to another hotel. Since then, the hotel has ignored all emails from me and Expedia requesting a refund. Extremely disappointed, this place is unsanitary and unprofessional.

Leisure Partner

4/10

Poor

29 Jul 2025

Marlen

It WAS NOT all inclusive. Only breakfast and dinner was included. So had to pay an extra $200 for all inclusive. The food was good and fresh. There was cracks everywhere in the rooms and balcony. The pictures ARE NOT up to date.

Leisure Friends

2/10

Poor

29 Jul 2025

Nicol

I honestly would like my money back. The food was terrible and made me sick. Leaving me in bed all weekend. The hotel was also in horrible condition it does not deserve to be called a boutique hotel.

Leisure Family

8/10

Excellent

24 Jul 2025

Terrence

Food options a little limited.... but they're good! Spacious rooms. Love the big rain head shower.

Leisure Self

2/10

Poor

22 Jul 2025

David

Do not recommend pictures online way old
Place is poorly maintained and not very clean. If you were to stumble on the place you would think it’s abandoned not one person I came across there thought it was a good place. It looked like it was once a nice romantic spot but it is mismanaged. The staff was nice but beyond that place is a dump

6/10

Pleasant

22 Jul 2025

James

Had a good time,how ever property needs updating..Loved our honeymoon suite...has to fix up facility

Leisure Partner

8/10

Excellent

21 Jul 2025

Alan

We enjoyed our stay at the property. It was quiet and perfect for relaxing. The staff was excellent and very friendly. I gave it 4 stars as there were a number of areas that need to be addressed.

Drawbacks - There is only one restaurant and the choices where very limited. I had to complain to the chef as the same menu was served three times during our stay. I must say that he did listen and changed it up.

The infinity pool is the only feature of the property. However it does need a complete makeover. The pool has many loose tiles.

The beach next to the property is not safe for swimming and has a lot of seaweed, but just down the steps on the one side you can walk a short distance to a safe swimmable beach.

I understand that the property is under new management and a makeover is planed.

Leisure Partner

2/10

Poor

07 Jul 2025

Arnoldo

Checked out just after 1.5 days and moved to a different hotel, this hotel has really nothing to offer, don't waste your time nor money here.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Jennifer

This resort is small & quiet for couples looking for an intimate experience. The staff was friendly and accomodating. The food & drinks were wonderful! The room was spacious, clean & the views & sound of the ocean all day!

Leisure Partner

10/10

Exceptional

03 Jul 2025

Ali

10/10, cleaning staff was very kind and thorough, when we had a maintenance problem, we got situated right away, very beautiful views, amazing food and more! We definitely recommend.

Leisure Partner

10/10

Exceptional

23 Jun 2025

Rogelio Ismael

Nice place

10/10

Exceptional

07 Jun 2025

Asa

The property was small and quiet! If you are looking for a kid free get away, this is the place. The staff makes you feel like family while you’re there. I would definitely return to stay again!!

Leisure Partner

10/10

Exceptional

04 Jun 2025

James

All in all the stay was great. Top notch food, the room was pretty clean and the staff was friendly. Thw jacuzzi tub in the room ran out of hot water by the time it was 1/4 of the way full which wasnt all that great. I think the bartenders, waiters and the staff made the stay a lot better. The location was much different than Cancun as you could not walk anywhere from the property except along the beach. It was a good mile walk from property to the main road and then 30-45min in either direction to get into town. Taxi to Playa Del Carmen ferry was 20$ ea way which was more than reasonable. Air conditioning in the room was non adjustable. It was either in or off as it controlled a the rooms which we managed fairly well as it was comfortable and maybe even a bit cold. Would we recommend the resort. Definitely. Would we stay there again. More than likely. We like to explore a lot more than we did so we will probably pick something a bit closer to town or at the very least along a bus line.

6/10

Pleasant

01 Jun 2025

Joanna

The property has the potential to be a really great getaway for couples. It is outdated. The faucets were leaking. Hot water is shut off at night. No food is available after 11pm. Only a vending machine.

Leisure Friends

2/10

Poor

31 May 2025

Karson Payne

The room

Leisure Partner

2/10

Poor

31 May 2025

Verified traveler

I wish I could give it 0 stars. The balcony doors do not close from inside. Traveling as a solo female, there’s nothing I value more that my safety. I brought the concern up with the receptionist and she brushed me off and said I shouldn’t be worried about it. Yeah. No thanks. Anyone can access it from outside.

I had already made my mind up I was going the stay 1 night and leave the next morning. As I was getting ready to wine down for the day, I saw a roach. I made a video and sent it to them and told them I was gonna leave. She said she can send house keeper and I told them nope. There’s no way I was going to spend the night there knowing they got roaches.

I packed up my stuff and left. I was told manager had to approve the refund. Since I didn’t stay single night but when it came down to it, neither this resort or Expedia wants to issue my refund because it was a non-refundable stay. It doesn’t matter that it’s non-fundable especially since I showed them video proof of the issue.

I’ve disputed the charges with my back.

Leisure Self

2/10

Poor

30 May 2025

Buddy Alan

Pictures were very misleading there was not beach front to enjoy to walk on. A/C did not work very well at all. Plug pool that we paid to have did not work wouldn’t even fill with water. No transportation to shop without paying $300USD.

Leisure Partner

6/10

Pleasant

28 May 2025

Bobbi

Small intimate property. Great for relaxing

Leisure Partner

2/10

Poor

27 May 2025

Michelle

We stayed here for a week. The property overall has no beach, 1 restaurant and a snack bar. The restaurant has the same breakfast menu every morning. They change the menu for the evening. The pool is missing tile. They had to change us room sin the middle of our stay due to a big leak in the closet. When going out for an excursion and asked to bring a towel with us, They would not allow us too unless we leave our ID we credit card. How are we should to show ID at the excursion with no ID or how are we suppose to purchase anything with no credit card.

Leisure Friends

10/10

Exceptional

27 May 2025

charles

The views from every room and the staff makes this one of the best hidden gems in the area.

Leisure Partner

8/10

Excellent

25 May 2025

Verified traveler

Could do with im

Very nice hotel when it was built 20yrs ago. Looking a bit tired now. Tiles coming off the pool, air con broke so a room change one night. Staff there are great though

Friends_and_family Family

2/10

Poor

02 May 2025

Harold

The place was not what it shows, there was no water for 2 nights of the stay, The water was yellow when filling the hot tubs. Was going to be a nice week to relax and to not be able to shower after a hot day is not what I call relaxing

8/10

Excellent

29 Apr 2025

Igor

Need good renovation, food was great and staff was extremely friendly.
For tourists only safe transportation is with taxi.
Hotel is 2km away from main road with unsafe gravel road and no lights …

Leisure Partner

6/10

Pleasant

27 Apr 2025

William

Big rooms, but feels not super well maintained

Leisure

8/10

Excellent

22 Apr 2025

Ally

They made us pay on the front desk $200 each person for lunch & dinner for four days and that was disappointing for me because my package was ALL INCLUSIVE

Friends

6/10

Pleasant

13 Apr 2025

Sibylle

Food choices were limited and all the dishes were served luke warm not hot. The kitchen was very inconsistent the dishes did not look the same if you ordered the same thing on different days.

Leisure Friends

2/10

Poor

11 Apr 2025

BRAD W

this once hidden gem has become a decieving property with false advertisment on their pages, charging for full all inclusive meals and drinks when we arrived and we were forced to pay the fee and had to shorten our trip and could never get a hold of this property to get dates changed and get a refund for 3 days we left early , and expedia gets a 1 star for service not handling our request and never returned my last email to them as i sent info given by genral manager Abel who is the theif from senses we will not eber return to senses and feel ver sad as we wer loyal customers for 5 years going there the one great thing was the service we got in the evenings from the best 4 men in the resort. travelers beware!!! my friend had paid for our trip as a gift and they were disaponted with the whole event

Leisure

4/10

Poor

06 Apr 2025

nelson

Outdated.

Outdated and not very clean. It seems to me that this used to be condos then turned to hotel. The bed covers smelled old and the bathroom had mold. The best thing about this place is the pool and that's it.

Partner

2/10

Poor

04 Apr 2025

Jodanys

Good review; The views for this hotel are spectacular. If you are looking to not be around people and have nothing to do all day, this is the right location for you. The hotel was not dirty, just needs some maintenance. Credit to the staff.. The staff was really nice.

Bad review; There is no direct access to the beach. You basically have to go through a hiking experience to get to the beach. You must climb rocks and go through other properties to get to the sand. How can you be an all inclusive hotel and yet charge an additional fee for all inclusive?? Yet, you only have two restaurants, one that closes at 5, and the other at 10- Same goes for the bar! Upon my arrival, I witnessed two other couples leaving the facility because of how deceived they were as well.

Leisure Family

8/10

Excellent

31 Mar 2025

Shreya

It’s not walkable and restaurants closes around 10pm at night so if you’re hungry after that, you’ll not have access to any convenient store or restaurant

Leisure Friends

10/10

Exceptional

26 Mar 2025

SYDNEE

The staff was really friendly and helpful. Just hate that the towels were a bit stained, and you can’t control your own air. But other than that it was nice.

Leisure Friends

10/10

Exceptional

24 Mar 2025

Helder

Absolutely stunning hotel!! Beyond expectations!! The hotel is located away from the Main Street a little bit deep and the little road that lead you to the hotel is in very bad condition, but besides that it is totally worth your money!!

Leisure Partner

6/10

Pleasant

21 Mar 2025

Michelle

Staff is amazing. Property needs a lot of work.

Leisure Friends

10/10

Exceptional

21 Mar 2025

Ashley

Very greatful

4/10

Poor

21 Mar 2025

Michelle

Staff was amazing. Resort needs major updating. Very little hot water. Rooms are old and outdated with broken faucets, showers etc. The staff is what makes the resort. Menu was small but food was well prepared and fresh. Thank you, Fernand, Pedro, Lilo, Johnathan for being great hosts and making the stay better.

Leisure Friends

2/10

Poor

19 Mar 2025

Jennifer Nicole

This property was terrible! 1 restaurant, 1 snack bar that closes at 5 pm, and staff were extremely rude! I do not recommend this resort!

Leisure Partner