Maroma, A Belmond Hotel, Riviera Maya

Mexico , Riviera Maya / Playa del Carmen
Riviera Maya, Carretera Cancun Tulum Km 51 Solidaridad
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50 reviews shown

10/10

Exceptional

19 Jan 2026

James

We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us.

The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our stay.

From the arrival welcome ritual to the departure treats, the staff was unbelievably hospitable. They even made us custom hats that said fiance/fiancee!

We will definitely be back.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Daenen

Service, staff and amenities were amazing.

10/10

Exceptional

13 Aug 2025

Jennifer

There are no other words other than Maroma is magical. Pictures don't fully capture its essence; it's felt the moment you arrive. The care and attention to detail for each guest is truly remarkable, and deeply genuine. My stay was unlike anything I have ever experienced in the best way possible. Every person who works here is so kind and helpful. Nestled between the jungle and ocean, it is such a reprieve from everyday life. The amenities are luxurious, and it is such a relaxing and peaceful environment. I will be back and recommend anyone to book a stay. It's well worth it.

Leisure Friends

10/10

Exceptional

27 Nov 2023

Sarrah

Belmond always delivers exceptional service—Belmond Maroma is no different. The staff are amazing the facilities, recently renovated, are impeccable.

Leisure Family_with_children

10/10

Exceptional

30 Mar 2021

Verified traveler

It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO.

Leisure Partner

10/10

Exceptional

27 Mar 2021

idris

Beautiful resort

Partner

4/10

Poor

11 Feb 2021

Verified traveler

Literally on the beach, could see the ocean and hear the waves at all times

Leisure Partner

10/10

Exceptional

15 Nov 2020

RYAN

Charming and Authentic

Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.

Partner

10/10

Exceptional

29 Oct 2020

Beverly

Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.

Partner

10/10

Exceptional

29 Sep 2020

Stephen

Fantastic Stay At The Belmond

Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel.

Partner

10/10

Exceptional

25 Feb 2020

Verified traveler

Beautiful property, excellent service and staff. Best beach in the world.

Leisure Partner

10/10

Exceptional

09 Feb 2020

Verified traveler

Outstanding food and service, great beach and beach amenities

Leisure Partner

8/10

Excellent

01 Feb 2020

Verified traveler

maroma

another wonderful stay at Maroma. The people make this resort super special

Partner

10/10

Exceptional

30 Jan 2020

Barbara

This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!

Leisure Family

10/10

Exceptional

24 Jan 2020

Sarah

Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return.

Leisure Partner

10/10

Exceptional

17 Jan 2020

Dave

Awesome small boutique hotel with exquisite service! Food was awesome! We will be back.

Leisure Partner

6/10

Pleasant

15 Jan 2020

Nick

It's a large property with extensive grounds and facilities. The staff are extremely helpful and the room rate we paid was reasonable. However, the food and drink prices are out of this world.

Leisure Partner

10/10

Exceptional

15 Jan 2020

Virginia

Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga.

Leisure Partner

10/10

Exceptional

12 Nov 2019

Verified traveler

Once in a life experience, excellent service, beautiful setting and full of details

Leisure Family

10/10

Exceptional

12 Nov 2019

Verified traveler

The best vacation ever. The level of service here is absolutely amazing. They think and deliver on everything. Beyond our expectations. Thank you !!!

Friends_and_family Friends

10/10

Exceptional

21 Sep 2019

Verified traveler

Magical experience at the Belmond!!!! Will definitely come back to visit.

Leisure Partner

8/10

Excellent

24 Jun 2019

Verified traveler

We had an excellent stay except for the air conditioning of our room, apparently the A/C units are old or stressed out because of climate and on our second night ours broke, but the staff was very helpful they moved us to a neighboring room for the night sleep while their staff work on the AC units, and by the morning it was fixed. Staff was nice enough to send us an apology letter with a small gift for the inconvenience. Other than that the hotel and its staff is wonderful, the quiet and beautiful location combine wonderfully with all the hotel facilities. Their spa treatments are always great, plus the restaurants give you excellent choices, and the highlight is Freddy's bar in front of the beach.

Leisure Family

10/10

Exceptional

21 Apr 2019

Verified traveler

Fantastic experience. Best authentic experience in Riviera Maya.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2019

Verified traveler

Beautiful property. The Belmond Maroma is a small hotel set in a lush tropical garden along the beach. The common areas are gorgeous and the rooms are private and quiet. There are several serene pools and great seating & umbrellas on the beach. The staff are wonderful - friendly and helpful. The breakfast is divine and dinners excellent. The only downside is the seaweed on the beach which is an issue all along the Yucatan coast. The hotel rakes the beach clean each morning.

Leisure Family

10/10

Exceptional

29 Jan 2019

Candice

Special hotel!

The people make this hotel! We have been visiting for almost a year and the same people are there year after year. The hotel is small and comfortable. The find is amazing!

Partner

10/10

Exceptional

22 Jan 2019

Our second visit and we will return - a TRUE 5 star resort!

10/10

Exceptional

15 Jan 2019

Verified traveler

Excellent staff. Great service. Beautiful property.

Leisure Partner

10/10

Exceptional

25 Sep 2018

Braden

Second Honeymoon

I have stayed at nice hotels before, but the Belmond Maroma really was heads and shoulders above the rest. Everyone on the staff was truly amazing. From the beach waiters to bartenders to the desk service, recreation services, the hotel really sets a standard for great customer service. I can't say enough good about the place. There was nothing about the place that was not excellent.

Partner

10/10

Exceptional

11 Aug 2018

Best Place to stay

10/10

Exceptional

05 Jul 2018

Verified traveler

Fabulous vacation

Was wonderful
Hotel staff amazing.

Family

10/10

Exceptional

01 Jun 2018

Verified traveler

Amazing place

This place is amazing. We were looking at a more private hotel around playa del Carmen and this place exceeded our expectations.

Partner

10/10

Exceptional

19 Feb 2018

Verified traveler

This is one of the nicest hotels we have ever stayed in. The service is amazing.

Partner

10/10

Exceptional

25 Sep 2017

Verified traveler

Ono of the best resorts in the world! In my opinion. The staff is just unbelievable! The spa is first class. The food is exceptoonal!!!!
The resort is very secluded and with one of the most beautiful beaches in the world. We have been going every year and can not wait to go back!!!

10/10

Exceptional

10 May 2017

Verified traveler

Exceptional service, great get away place far away from crowded resorts.

Family

10/10

Exceptional

18 Apr 2017

Amazing Property on Spectacular Beach

Location is perfect, on an undeveloped stretch of Maroma Beach, spared from development overtaking the rest of the coast. Elegant and low key, the rooms are lovely, the staff genuinely friendly and attentive, and the breakfast is amazing. Our second stay, I highly recommend. The only quibble I had was that the kitchen could up it's game at dinnner, some dishes were perfect (scallop cerviche for examaple) while other dishes were pedestrian. Overall I think Belmond Maroma is the finest property on the Mayan Riviera.

10/10

Exceptional

21 Dec 2016

claudia

Relaxing spot with a beautiful non crowded beach.

The hotel and its amenities are excellent. Service is impecable and the people sorking there are the kindest.
If you're looking for a classy hotel far from the hussle and noise, this place is the best. The two rests are so nice, the beach is beautiful, spa is amazing.
Gone with kids and without, both experiences were great.

10/10

Exceptional

12 Dec 2016

Wendy

Boutique Hotel on Moroma Beach

This Hotel is built into the landscape of the Yucatan. It was a prior private residence and still very much has that ambiance. The architecture truly melts into the landscape. The structures are built of slate, natural rock, native wood and glass. The main bar is right on the beach as well as the outdoor dining area. There are three swimming pools and gorgeous fountains all around the spa.They are extremely conscientious about being green even going so far as to introduce their wooden room keys in the future. They serve everything at the bar from glass bottles and even give you the option to opt out of using plastic straws. I cannot say enough about the staff. Everyone was so warm and willing to do anything to make your stay more comfortable. The food was equally fantastic!

10/10

Exceptional

12 Dec 2016

World traveler

Vacation get away

Fabulous in everything.
Beach, lodging, food, service A++
Beautiful grounds, fabulous coral reef.

8/10

Excellent

18 Sep 2016

Marco Antonio

Excellent service, wonderful views

Beautiful turquoise waters, tranquil.

Family

10/10

Exceptional

11 Jun 2016

William

Awesome!

Unbelievable service and facility. The greatest resort in our experience. Staff were amazing.

Partner

10/10

Exceptional

26 Apr 2016

A Truly Elegant Resort

In April, my husband and I had the absolute pleasure of staying at The Belmond Maroma. From the moment of our arrival, this resort anticipated and fulfilled our every need and more. From the welcoming margaritas on arrival to offering me a hair tie from a beautiful wooden box at dinner on a windy evening, the staff could not have made us feel more special. They truly made us feel that it was their pleasure to be of service to us.

Partner

10/10

Exceptional

23 Apr 2016

Lesley

Small & spectacular

Probably one of the best hotels I have ever had the pleasure of visiting. The hotel and grounds are spectacular and are only surpassed by the incredibly attentive & friendly staff.

10/10

Exceptional

17 Feb 2016

Verified traveler

Excellent Boutique Hotel

We greatly enjoyed our stay at the Belmond Maroma. We wanted a small luxury boutique hotel and that is what we found at Belmond Maroma. The staff was excellent. The setting is very romantic. You enter from a very obscure driveway (contrast this with the signs at the mega-resorts and the wide roads and you will know what I mean) and you drive down a long narrow road through the jungle to a rustic stone entryway that is from another time. The staff was attentive, but not intrusive. The food was excellent and the bar was fantastic.

Partner

8/10

Excellent

24 Jan 2016

joseph

Go to maroma

Great old style hotel

Partner

10/10

Exceptional

04 Oct 2015

Marina

Absolute paradise

If I could give this hotel 6 stars in every category, I would! We spent 7 days at this property, and every day was perfect! Service was top notch - friendly, professional, knowledgeable, accommodating. The beach was absolutely amazing. The food was tasty. Treatments at the spa were relaxing and extremely good. The hotel was quiet, an absolute getaway. We will be back!

Partner

10/10

Exceptional

23 Sep 2015

Belmond Paradise away from home.

The service was excellent throughout the hotel. All the staff especially Moises in the resturant & Sergio by the beach. Rafa at the hospitality desk.

10/10

Exceptional

19 Sep 2015

David

Maroma rocks!

I love this hotel.

Partner

8/10

Excellent

16 Mar 2015

Patrick

Nice and quiet, right on the beach.

Very pleasant hotel, right on the beach. We could not swim in the ocean that much, due to algae proliferation, but had a good time anyway. The pools are very attractive, 20+ meters long for swimming, and an excellent purification system with no chlorine taste.

The restaurants could be improved, given the somewhat isolated location, with daily grilled fish or specials. The menu gets repetitive after a few evenings.

I thought that the price point was high given the overall comfort and amenities.

Partner

10/10

Exceptional

28 Oct 2014

Liana

Amazing Experience

This hotel is a dream come true. They all make you feel welcome and have incredible attention to detail. The food is delicious, the atmosphere relaxing and luxurious. Can't ask for more.

10/10

Exceptional

03 Jul 2014

Peter

Amazing place and fantastic service

The beach is beautiful. The rooms are great. The food is amazing. The staff do a great job of learning your name and being very helpful. It can get expensive, but you get what you pay for (in a good way). I'd love to come back.