Name: Mayan Water Hotel
Address: Carr. Federal Cancun - Playa Del Carmen, Playa Del Carmen, MX

8/10

Excellent

24 Jun 2026

Damian

Biggest problem is that it’s in the middle of nowhere so unless you know for sure you’re there for the wakeboarding, I would not stay there. Other than that the room was pretty ample and nice. Food was fine.

Self

4/10

Poor

04 May 2026

Raquel

If you’re a local or from mexico and you love the water sport they offer and you own a car /rent this is a great hotel for you.

This is not a hotel for tourists at all.
No one here knows any English which is fine and makes sense as I am in mexico but to try and explain that they are false advertising a hotel by lying on the hotel post is incredibly hard.

There is no pool, no hot tub, the rooftop patio is totally abandoned with nothing on it there is no gym that I could find and you are extremely far from ANYTHING.

There is no security at the front “gate” if you you could call it that and the first few nights I believe I was the only person staying in the hotel so after 5pm all the staff would leave and I believe I was the only person on the entire property.

It’s unfortunate because everyone was “nice” and patient with me but I was always thinking about how they know they are false advertising this place and really tricked me

I only stayed 3 nights out of 6 nights with no refund for the nights I didn’t stay as they wont reply to Expedia

If you stay for a couple nights the room was great AC, tv, wifi and everything else works AMAZING it was actually a very nice room and very private/quiet almost spooky quiet at night with just the animals. The food is a little expensive but i would skip the breakfast and go for the lunch it was really great.

IMPORTANT stop for food before arriving especially if it’s after 5PM you will be taking a taxi of $20 or more
Stay in Playa Del

Self

10/10

Exceptional

25 Mar 2026

José Raúl

Muy limpio, tranquilo y agradable.

Partner

8/10

Excellent

10 Mar 2026

David

It’s an interesting place.
Pros - great value
Good rooms
Clean
No pool hot tub not working
Cons. Isolated nothing around
No English
Snack bar shuts at 5:30 rather expensive

Self

4/10

Poor

01 Mar 2026

Samuel

Staff were very friendly and helpful. But the room and amenties disappointed.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Pablo

Very nice hotel with a cable park

Business_and_leisure Partner

2/10

Poor

06 Nov 2025

Lovepreet Singh

Terrible experience

Leisure Family

10/10

Exceptional

26 Oct 2025

ibis

I love the property clean and new, I love doing wakeboarding, I love Otis junior the dog . I dont like the equipment for wakeboarding, its a very expensive sport and the boards, biddings, safe jackets everything for it is very old and they are all broken

Leisure Family

8/10

Excellent

13 Aug 2025

ibis

The property is amazing… but that’s a wakeboard place so you could improve the conditions for wakeboarding. The equipment is horrible, horrible it’s not even usable, you should buy new equipment and open the beginner side… thank you

Leisure Partner

10/10

Exceptional

20 Jun 2025

Ibis

Very nice 👍

Partner

10/10

Exceptional

11 May 2025

Federico

Es un excelente lugar, es muy tranquilo el servicio es muy bueno, la comida esta muy buena y está cerca de Playa del Carmen.

Business_and_leisure Partner

8/10

Excellent

25 Feb 2025

Pui Kim

The staff were very polite and sweet.
Things required in the rooms:
- better shower head
- hook for face and hand towel by the sink

Leisure Partner

8/10

Excellent

24 Feb 2025

Verified traveler

Todo estuvo muy bien a excepción de la señora del servicio de limpieza que se ponia afuera de mi puerta a hablar por telefono y gritaba y me desperto varias veces

Business

10/10

Exceptional

01 Feb 2025

Pawel

The best cable wakeboarding place in Mexico. Very quiet place in the jungle with planty of wild animals like monkeys, birds ( we met even family of Tucans ! ) Beautiful place.

Leisure Family

10/10

Exceptional

20 Dec 2024

Giovani

Very quiet and relaxing.

Leisure Partner

10/10

Exceptional

13 Dec 2024

Verified traveler

Value option!

A great budget option for a traveler who doesn't need a lot of amenities. Quiet, tranquil, and clean.

Business

10/10

Exceptional

04 Nov 2024

Emily

The Mayan Water is a unique boutique property just outside of PDC. They offer wakeboarding at the cable park that is also entertaining to watch.
The staff was super helpful and kind.

Leisure Self

8/10

Excellent

15 Oct 2024

Haralambos

No one speaks english. Only disappointment in my stay. Otherwise very nice place.

Business Self

8/10

Excellent

11 Jul 2024

Fidel

Gardens, swimming pools, restaurants, animation team, shows presented, the external visual part of the facilities, employees service on those areas, all of this excellent; I cannot say the same about rooms 5236 and 5238, the lack of maintenance accumulated over the years is evident, in 5238 the air conditioning was never operated despite having reported it and the worst was 5236 in particular infested with cockroaches, it was asked to fumigate it but the service arrived with a mild insecticide that could obviously annihilate the mosquitoes but not the cockroaches, a room change was requested and a very bad attitude from the reception staff on duty.
Summary, it is a place to have a good time in the outdoor areas and restaurants, but it is not a good place to enjoy or sleep well in its rooms.

Leisure Family

4/10

Poor

01 Jul 2024

Victor

The property is very new and quiet, but it is not in great shape. There are zero dining options and it is very far out of the way. Even the most basic amenities promised were not available. If you need groceries, bug spray, drinks, or anything else, be prepared to drive 25 minutes. I would not stay here again.

Business Self

2/10

Poor

07 May 2024

Melanie

Without a car we were stuck with no access to food groceries or a restaurant. There was no transportation available (bike, car, bus, taxi). My Spanish wasn’t good enough to communicate with the staff. There was no shade or place to spend time outside of our room and the weird wakeboard rope tow. Which was out of our budget, interest, and too sunny for people who burn easily!

Leisure Family

10/10

Exceptional

23 Apr 2024

Kimberly

Beautiful spot with some cool water boarding activities. Room was great. They need to open the restaurant. That was the only draw back.

Leisure Family

10/10

Exceptional

27 Mar 2024

Emma

I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC.
It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good.

Staff was kind and helpful. And for the price it was SUPER great.

Leisure Self

10/10

Exceptional

24 Feb 2024

Emilio

All is good

8/10

Excellent

18 Feb 2024

Peter

We liked that a staff member met us at our car when we arrived after dark. This hotel is indeed quiet and the room configuration was interesting. Great location for us as we needed to stay in-between Playa and Puerto Morelos. The only thing I definitely didn’t like was Internet signal strength at room #3. Signal was so weak I had to re-connect about (it seemed) every 10 minutes.

Leisure Partner

6/10

Pleasant

12 Feb 2024

Sherrie

We found the place very clean but lacking services.

Partner

2/10

Poor

29 Jan 2024

Gabriel

No wifi

Business Self

6/10

Pleasant

09 Jan 2024

Somayaji

Wonderful stay if you want peace and quiet.
For the rest ( fun, joy, food, play) look elsewhere

Leisure Family

10/10

Exceptional

07 Jan 2024

Pamela

Super clean. Reasonable Rate. Seeing is believing.
At first, we were alarmed at the Mayan Water Hotel.
Maps turned us around and the entrance was very minimalist. We thought is was closed. Once we checked in, however, it was fantastic. The cleanest room we stayed in in Mexico! It was very quiet, not what you'd expect on that stretch. We stayed our last night, between Tulum and Cancun. While there is no restaurant on the premises, it was just a short drive to lots of options! It was a good \"break\" away from the go-go-go we'd been on, trying to do as much as possible. We aren't sure how we happened to get a room there, but lucky us!

Leisure Partner

10/10

Exceptional

29 Dec 2023

Richard

It wasn't where the map indicated, and coming in late at night was dark.... But the staff waited for us for a late arrival (11:00pm) and helped us to our room. Room and accomodations were outstanding! Everything made more sense in the daylight when we left.

Leisure Family

10/10

Exceptional

08 Nov 2023

Abigail

Perfectly clean and new. Staff were very welcoming and helpful. Perfect location to watch the JOYA Cirque show. Amazing value for money

Leisure Family

8/10

Excellent

15 Mar 2023

Jacqueline

Interesting

Very nice place. Wanna try wake boarding with ramps. Give it a try

10/10

Exceptional

13 Mar 2023

elias

Nice place to relax
Very quiet

Leisure Family

10/10

Exceptional

01 Mar 2023

Veronica

If you are looking for a relaxing stay, stay here!!! So peaceful away from the loud crowds! Perfect for families who want peace and quiet❤️

Leisure Partner

8/10

Excellent

09 Feb 2023

Nigel

Very helpful staff, nice room. Restaurant services limited.
The water park was quite empty. Good location for a visit to Joya, Cirque du Soleil

Leisure Self

10/10

Exceptional

08 Feb 2023

Yolanda

Hotel And staff are amazing and very helpful. They do have a restaurant within the hotel that’s open till 6 PM which serves good burgers. Hotel room was very clean. Only issue is that it is 20 minutes before Playa Del Carmen which i was not aware of, but other than that it is very quiet.

Business_and_leisure Self

10/10

Exceptional

25 Jan 2023

Robert

The wakeboarding was awesome and the staff was so helpful and friendly.

Leisure Family

8/10

Excellent

13 Jan 2023

Danny

You have to park and walk 400 meters away from the hotel. You can not park anywhere around the hotel. There were no carts to use either. Besides that the hotel was quiet. They give you a real key to unlock the door. Would I stay there again. No.

Leisure Partner

10/10

Exceptional

08 Jan 2023

Daniela

Hotel was great! Nico at the wake boarding facility was great help. Just do not count on the restaurant, they are not reliable. The hotel rooms are good to stay at and the wake boarding is amazing. Our only problem was that the restaurant was supposed to open by 9 am, but it never did. Also, they did not have the chef so the food choices were very limited by staff.

Leisure Family

8/10

Excellent

03 Aug 2022

David

It was a nice and clean place, but the restaurant wasn’t open one of the nights we were there and there a no other options unless you have a car.

Business_and_leisure Partner

10/10

Exceptional

17 May 2022

Federico

Increíble hotel excelente servicio y atención al cliente, vista espectacular desde el cuarto, gimnasio y todas las áreas en perfectas condiciones y me regalaron 1hr de wakeboard increíble de verdad lo recomiendo.
El mejor hotel para disfrutar de unas vacaciones en Cancún

Business_and_leisure Self

6/10

Pleasant

21 May 2026

Fernando

Es excelente el hospedaje, el hotel es muy bonito

8/10

Excellent

14 Apr 2026

luis

El servicio del agua caliente nunca pude entender si servia o no, la cafetera sin cartuchos; WiFi muy bueno, sencillo pero funcional, poca vigilancia en las noches en la propiedad. El club de ski nautico muy bueno.

Self

10/10

Exceptional

01 Jul 2025

ALBA

Excelente

Leisure Friends

10/10

Exceptional

28 May 2025

KARLA PAULETTE

De verdad que bonito lugar, desde que llegamos la atención fue muy buena, la gente muy servicial y amable, las instalaciones están muy padres, todo muy limpio, la verdad la pasamos muy bien, pidan el burrito esta delicioso y si tienen suerte hay un changuito que anda por ahí libre

Leisure Partner

10/10

Exceptional

14 May 2025

fidel

Mi estancia en Mayan Water Complex fue inmejorable. Desde el primer momento, la atención del personal fue cálida, profesional y siempre dispuesta a ayudar en todo lo necesario. Se nota el amor y la dedicación con la que cuidan cada rincón del lugar: todo está impecable, bien organizado y rodeado de una naturaleza que te invita a relajarte. Es un espacio pensado para disfrutar y sentirse en paz, ya sea que vengas a practicar wakeboard o simplemente a desconectarte. ¡Una experiencia que definitivamente quiero repetir!

Leisure Self

2/10

Poor

04 May 2025

Antoniel

Horrible no vayan nunca

Horrible experiencia. Deberian cerrar este hotel

Friends_and_family Family

2/10

Poor

03 May 2025

Antoniel