Name: Iberostar Waves Paraiso Beach All Inclusive
Address: Carretera Chetumal, Playa Del Carmen, MX

10/10

Exceptional

16 Jul 2026

Jennifer Amy

The resort is lovely. Plan to get some extra steps in as the resort is quite large. There are shuttles for guests which was nice. The food was good and drinks were delicious. The mall was great and we loved all the snack options there. Staff were very helpful and friendly. Our room was very clean and the air conditioning was lovely in the summer heat. We were also impressed by all the accessible features. Would definitely come back. Good value for what you pay.

Partner

10/10

Exceptional

14 Jul 2026

Alexander

Clean room, friendly staff. Great club activities for the children🙂

Family_with_children

6/10

Pleasant

12 Jul 2026

Alexandre

We (my wife, our 18-year-old daughter, and I) spent two weeks at this resort in June–July 2026. Overall, we enjoyed our stay; however, our check-in experience was awful (at least initially). We were offered several room upgrades, which we politely declined, only to be told that the room type and bed configuration we had booked were not available. We suggested that, in that case, the hotel should offer us a complimentary upgrade (after all, it wasn't our fault that the room we booked wasn't available, right?). That request was denied, and instead we were offered a lower-quality room for a few days until our booked room became available. I told the receptionist that I refused this \"solution\" and needed to make a few phone calls regarding the situation. She also started calling someone, and in less than 10 minutes, our room magically became available and was even ready for early check-in (at 1 p.m. instead of 3 p.m.). I'm still not sure what that was all about. Most likely, it was just an ugly attempt to get us to pay for an upgrade. A few days later our door lock stopped working, and it took more than two hours, three trips to and from the lobby, up and down to and from the third floor for all of us, and eight hotel employees participation to resolve the problem by replacing the batteries in the lock. Other than that, everything was decent - the beach, all the pools, the variety and quality of the food, the drinks, the wildlife, and the helpfulness of the staff.

10/10

Exceptional

08 Jul 2026

EDWARD ROSS

I Highly recommend this resort!

Family

8/10

Excellent

07 Jul 2026

Carlos S

Nice place to stay, food can be improved to average

Family_with_children

6/10

Pleasant

06 Jul 2026

Lisandra Ayala

This place had a lot of different reviews but I went with it anyway. It’s a huuuuge place(three hotels in one). It’s gonna be a lot of walking around. Animals wondering around the place which was really cool. The food was okay, nothing crazy, a solid 6.2/10, there was a little of everything. The pools were pretty dirty when we first got there it seemed like it was a while since the filters were doing its job. The alcoholic drinks were okay, the ratios of the drinks were different every time. One minute it’s strong and the next it’s pure sugar. I will say their water/ice refill station next to every room was one of the best amenities I’ve seen at a hotel. 24/7 cold delicious water. They also offered tall glass water bottles which was nice. (Not to keep). We did have an incident where we had some artesanal pieces we picked up at a local shop near Chichén Itzá either stolen or thrown away by accident by a room cleaner. We talked to the front desk and told us they’d look into it. They didn’t seem worried or concerned about it at all. These were pretty expensive pieces. That was probably the most upsetting part of the whole trip. I guess you can’t just leave things laying on desks thinking nothing can happen to them. They said they’d mail it to me if they found it ( which I highly highly doubt) Overall I probably rate this hotel a 3/5. It did its thing but if you have a little extra cash or time to save for something else do it !!! If I could I’d choose a different hotel.

Partner

10/10

Exceptional

04 Jul 2026

Maria del Carmen

All good

10/10

Exceptional

03 Jul 2026

Karla

Nos encantó nuestra estancia. El hotel es muy bonito, limpio y bien cuidado. El personal siempre fue amable y atento, la comida fue variada y de buena calidad, y las piscinas son excelentes para disfrutar en familia. Nuestra hija se divirtió mucho con las actividades y el ambiente fue muy agradable.

Family_with_children

10/10

Exceptional

01 Jul 2026

Kry Paw

It was a great trip for 11 people. Would definitely come back again

Family_with_children

10/10

Exceptional

29 Jun 2026

Steve

I loved the walkways in-between delmar and beach hotels . Beautiful walkways filled with nature and wildlife! Food was excellent and staff were awesome!

Partner

6/10

Pleasant

27 Jun 2026

Nia

The pool was the highlight, it was huge. The activities and workout class offerings were amazing. The spa is lively. But I was there with a large group and a number of us were either nauseous the most of the time or full on food poisoning happened. They are a plastic free hotel, which is great but maybe the filtered water isn't as filtered as it needs to be for those with sensitive stomachs or it was one of the restaurants.

Family

8/10

Excellent

24 Jun 2026

Catalin Nicolae

Need a little improvement

Friends

10/10

Exceptional

22 Jun 2026

Ariel

Great Place for Family vacation! My boys had a blast. Service was fantastic. The employees were very attentive to our needs.

Family_with_children

8/10

Excellent

20 Jun 2026

Valentin

Clean room but the shower was very poor pressure
The reservation for restaurants is very poor not enough space or closed for two or three days
Staff was always very helpful and polite

Partner

8/10

Excellent

20 Jun 2026

Lady Johana

Check the beach conditions before traveling specially for the sargassum

6/10

Pleasant

16 Jun 2026

Kennaya

My husband and I stayed here for our anniversary at the end of May. The property was beautiful. The staff was nice and accommodating. The food was fairly decent. The hosts of entertainment pool side were very funny and enthusiastic. The drinks were good.
The cons: the concierge's false niceness as soon as we arrived that evening offering to take us to breakfast at the more exclusive part of the resort just to lure us into a sales pitch that took up 3 hrs of our 1st day there. Being passed off from one person to the next so can be pressed to purchase a membership.
Just because I tour a property for less than a day doesn't mean I know enough to buy a $350000 membership. No matter how low you drop the price.
That put a bad taste in my mouth for going to tourist parts of Mexico. Saying \"No\" once maybe twice should be enough.

Partner

10/10

Exceptional

13 Jun 2026

Amy

Everyone was kind, and helpful. Great food and clean property

Family

10/10

Exceptional

10 Jun 2026

Denisa

This was our 3rd time at Iberostar Paraiso Beach and we had a wonderful time.
THE STAFF IS AMAZING... always kind, smiling, helpful and professional. Special shout out to Cristian, Alfonso, Wilian, Francisco and many many others that make this resort so very special with their wonderful demeanor and hard work.
The food is excellent. Many restaurants. Endless choices.
The only down side to this resort is that it is a bit older. There are no elevators.
There are \"shuttles\" like golf carts that can give rides to restaurants, beach or back to room.

THANK YOU!!!

Family_with_children

8/10

Excellent

05 Jun 2026

Wioletta katarzyna

I stayd in waves Paraiso Beach with my family.
Beach nice but a lot of seaweed, sometimes very bad smell.
Food ok, pool very nice , excellent equipment in gym.
No place to cool off (lobby, buffet....no AC)
Nice entertainment, a lot of activities.
At the end , hotel has a lot to do but if you a traveler with experience upgrade to Iberostar Lindo Rivera Maya.

Family_with_children

8/10

Excellent

31 May 2026

Maria Ibett Garcia

The personal was very friendly and helpful.

Family_with_children

10/10

Exceptional

31 May 2026

cromwell

The best Services

4/10

Poor

27 May 2026

April

I was let down by the fact I went to celebrate my birthday and had ordered a cake and never received it. They did not charge me for the cake but it would of been nice to receive it. Other than the cake issue, the property was very beautiful and the concierge name Brenda was the best.

Partner

8/10

Excellent

19 May 2026

Michelle

The property is huge. The only down side is the reservation system for restaurants in our week stay we were only able to reserve one restaurant. Also everything pretty much shuts down at 10ish, need more activities after dark. Food was great at the buffets and I love the fact they had refillable water bottles for you in the room.

8/10

Excellent

18 May 2026

Danielle

My young daughter and I had a lovely time at this resort. The property is big so you do take the little trolleys. Entertainment was nice and everything was very clean. The room we had was outdated, but clean nonetheless. The food was not the best I have had at an all inclusive, but there was a variety of food. We really liked the shopping mall and the ice cream shop there.

Family_with_children

10/10

Exceptional

17 May 2026

BERK

The hotel is truly excellent. It looks even better than in the photos. The staff are very attentive. The personnel pay great attention to cleanliness. The food is very delicious. The beach and pool are quite good. For families with small children, I recommend booking at the Ibrostar Lindo section of the same hotel. That area has more pool parks for kids. We are thinking of coming back as soon as possible.

Self

10/10

Exceptional

17 May 2026

Amarjargal

Well managed property, clean room, and friendly staff, good service.

Family_with_children

10/10

Exceptional

14 May 2026

OLGA

yes,great

Family_with_children

10/10

Exceptional

12 May 2026

Patria

Property is so huge with 13 restaurants and a shopping mall etc.
I will recommend this property 100% based on our experience.❤️❤️❤️❤️Thank you

Family

10/10

Exceptional

12 May 2026

Venus

There’s lots of different restaurant.A typical paraiso with a beautiful manicured garden.All staff are very hospitable and nice.The property is so huge.It takes 2-3 days to roam around the area.

Family

10/10

Exceptional

26 Apr 2026

linda

Absolutely everything was wonderful from the minute we checked in until the moment we checked out! The pool was awesome! The staff was amazing! The food was very good and we never went hungry! The drinks were plentiful! The staff always went above and beyond! The entire grounds were beautiful!
If I had to make a complaint, it would be with the Coatis! They are absolutely obnoxious and I wish you could get rid of them, or quarantine them off. You offer food on the beach with picnic tables for people to sit, but most can't sit there because these obnoxious animals will actually jump on the table and steal people's food. It scary and dangerous. I have actually seen them grab food right out of people's hands! I really detest these animals. I think maybe fencing in the food eating area may help.
That would actually be my only complaint. Our first trip here was 21 years ago, and we absolutely love the Iberostars. Lots has changed, but we still keep coming back.
Thank you for another wonderful vacation!

Family

8/10

Excellent

25 Apr 2026

Pamela Clare

The property is beautiful and natural. Lots of animals. It was clean and workers were always quietly working. Took awhile for rooms to be cleaned and no towel animals or anything. Very basic clean. Staff were great and helpful. Japanese restaurant was our favourite. Mexican restaurant was also awesome. Food got bland after a few days. Lots of seafood, if you like seafood.

Family_with_children

8/10

Excellent

20 Apr 2026

Samantha

The property was beautiful and well kept. The food was a huge let down. It felt like a chore to eat every day. Staff were great. Its a big property so we definitely got a lot of steps in daily. It was so nice to see all the animals around

Family_with_children

10/10

Exceptional

17 Apr 2026

Angeline

best resort in ever

Partner

8/10

Excellent

16 Apr 2026

Geidy

Las duchas necesitan una cortina

Family_with_children

10/10

Exceptional

08 Apr 2026

Josh

Great place for families and children!

Family_with_children

8/10

Excellent

07 Apr 2026

Jeffrey

Great greenery and wildlife. Lots of restaurant choices. Beach was good and liked that there was food available. Rooms decent, although beds a bit on the firm side. Nighttime shows were great.

Family_with_children

10/10

Exceptional

04 Apr 2026

Nicholas

This was the nicest family resort that I’ve ever been to. The food was amazing, I’ve never been to a place with such a friendly attentive staff.

Pool was great and huge. Extremely beautiful, clean and well taken care of property. After traveling around the Caribbean for 20 plus years this place impressed me the most.

10/10

Exceptional

30 Mar 2026

Unspecified

Easy access to everything. Friendly and informative staff. Beautiful landscape with great animals. Great food and big variety

Friends

10/10

Exceptional

27 Mar 2026

Jake

It’s a big resort takes a bit to figure out where to go at first. Tons of things to do.For the size of it is super clean and the grounds are beautiful with a diversity of wild life. The beach is beautiful can be hard to find spots as too many people throw their towels on the loungers and walk away. Pools are great weather you are looking for quite places or something a little more entertaining.The staff is so friendly and welcoming can’t say anything bad about the staff top notch all around and very attentive. Lobby bar gets lively in the evening which is fun to mingle with other guests if you want. Tons of food options did 5 al la carte dinners and the buffet was amazing (you don’t want miss Mexican night at the buffet). The family and I feel a little homesick coming back to our home after our stay because we had such a wonderful time in Mexico .Highly recommend Iberostar.

Family

6/10

Pleasant

25 Mar 2026

Brandon

Booked the Waves beach. Was put into the Del Mar resort. Not the biggest deal but I booked the Beach one for a reason. They assured me it's the same. Had same access to both but I paid more to book the nicer one. Was also promised 6 waterpark passes and 2 massages to listen to the 90 minute time share presentation. Got waterpark passes that were restricted to only the slides. No wave pool or lazy river. Kids were disappointed so we didn't use them. Booked 2 massages for the 2 adult women. They went and were denied. Said the passes were not for that. Why allow them to book it and have them come and waste time then. Very misleading pitch to commit 10-30 years and 30-300k of USD and then screw with what was promised. Also 90 minutes? Nope try 3 hours and broken promises.

With that all being said we made the best of it.

Very good food.
Clean pool.
Fun beach.
Drinks were good.
Kids had fun.

Just a very disappointing first 2 days with being mislead and put in the resort we didn't want or I'd have booked it. I stopped at consierge 3 times and no attempt was made to fix either of the situations.

Family_with_children

2/10

Poor

23 Mar 2026

Sugyan

Overall I had a bad experience regarding food room and drinks

10/10

Exceptional

20 Mar 2026

Rachel

We’ve been 3 times to iberostar waves paraiso beach. The child friendly check in, buffet area and star camp drop in were wonderful.

Family_with_children

8/10

Excellent

17 Mar 2026

Cheryl

Stayed 10 days at Paraíso Beach, which also granted access to Del Mar amenities. Approx. 33 minutes from Cancun airport. Buffet had many daily options and some theme nights which for the most part was really good for a buffet and much better than I have experienced at other all inclusive resorts. Pools are large but not heated with a lovely tropical feel with many daily activities and sun loungers. However, there was only poolside drink service 4 out of our 10 days. The resort is very large and can be difficult to get around for older people or with mobility issues and young kids. Although they have golf carts (bus service), you can be waiting 15min plus to get a ride depending on time of day. Distance from lobby to beach is a good 15 min walk. A disappointing feature for me is that you cannot see the beach or ocean from anywhere on the resort. You have to go down winding wooden paths through the mangroves (1-2 min) before hitting the beach. Lack of loungers in the non VIP section and no beach service. The ocean in this area is very rough and swimming is difficult. Overall wonderful stay but will most likely look for smaller resort in future.

10/10

Exceptional

15 Mar 2026

BARRY

VERY LARGE PROPERTY, THEY HAVE MANY GOLF CART SHUTTLES TO GET AROUND IN, FROM LOBBY TO BEACH PROBABLY 1 KM. ,POOLS ARE GREAT WITH MANY ALL DAY ACTIVITIES, DIDN'T HAVE ANY PROBLEMS FINDING BAR STOPS FOR COLD DRINKS.

Family

8/10

Excellent

10 Mar 2026

Crislaine

The hotel is amazin, good location, nice swimming pool, ther is deappy part and other part for kids, the water temperature was amazing not t

10/10

Exceptional

08 Mar 2026

Aashima

Loved my stay! I’m definitely sticking to Iberostar properties and the standards they offer. Just beauty inside and out! Special mention to Bren at the concierge! She made my trip so lovable that I’m almost in tears on my way back to Canada. Thank you Iberostar for such a lovely and comforting stay!

10/10

Exceptional

27 Feb 2026

Amanda

Excellent service and restaurant selections!

Family

10/10

Exceptional

24 Feb 2026

Linda

Yes, everything was perfect

8/10

Excellent

22 Feb 2026

Shawna

Beautiful resort but just a bit too much walking. It was way too big to walk every day. They have golf carts but they only come around every 15 min. Not enough food and bars throughout the extended pool areas. Had to go all the way to the ocean to get a burger and fries for lunch. I think one of the biggest disappointments for me was not enough service staff. I am used to going on vacation and having staff get my drink order and tipping them. In the 10 days I was there I saw 1 lady and her main job was to clean up glasses NOT get drink orders. I also noticed long waits in restaurants. Beautiful landscaping but just wish there would have been more ice and drink stands / bars throughout the resort. The maid service was good at making towel animals on the bed but yet left the bathroom mirror dirty and did not refresh towels everyday. Overall happy, plenty of wildlife around but sadly I would not stay here again simply because of size and service staff.

Family

10/10

Exceptional

22 Feb 2026

Michael

Everything was great as always. This was about our fifth or sixth visit to this property. One of our favorite golf courses in the region.

Leisure Family

10/10

Exceptional

22 Feb 2026

Amy Lynn

This resort is fantastic. The grounds are absolutely beautiful with rich foliage and wildlife. We enjoyed walking everyday and enjoying the views. We have been to luxury and budget and this was by far our favorite resort. We will definitely be back!

Partner

6/10

Pleasant

22 Feb 2026

Tina

Great: Welcome. Most staff. Room size. Comfortable beds. Food selection. Spa. Cleanliness. Wildlife in grounds.

Awful:
I will never stay at an Iberostar hotel again!
Our first day, we were tricked into being offered a free spa massage & 'VIP' breakfast hinting it was about an Iberostar membership, lasting no longer than an hour.
We were taken to a room where we met Danny and his manager - both pleasant. Then taken to the 'VIP' breakfast. There was nothing VIP about it. It was a huge, busy, & noisy hotel breakfast restaurant with the usual breakfast buffet, where we spent around 45 minutes discussing our previous holidays AND being asked how much these holidays cost. As the room was so busy, the conversation had to be loud, which made me uncomfortable. Not at all private or discreet! I noticed a couple of guests on nearby tables looking around frowning as clearly the conversation was intruding on their breakfast.
Danny gave us a tour of hotels at various Iberostar membership levels, including JOIA.
Then the SELL. We refused two offers so a third pushy salesman was sent. AWFUL!

One male staff member turned up at our door one evening offering drugs! We refused & sent him away.

Finally we were missold 2 excursions by a W2M agent. We didn't bother going on the 3rd. We're corresponding with the headoffice for a refund

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Helen

Room is clean staff very friendly

8/10

Excellent

07 Feb 2026

Shelly

Rooms were kept very clean and meal selection was good but seemed like some restaurants never opened. Had an issue with a backed up sink and was resolved quickly

Leisure Partner

10/10

Exceptional

01 Feb 2026

Annette

Very nice resort!

Leisure Partner

10/10

Exceptional

30 Jan 2026

Denise Elizabeth

Such an incredible stay! We loved this large beautiful resort with so many things to see and do. The food was excellent, Japanese was our favourite. The beach chairs filled up quick so get there early, but lots of room at the pool, We will definitely come back!

Leisure Family

8/10

Excellent

26 Jan 2026

Eric E

Staff was courteous, resort grounds were impressive and very welcoming, wildlife was amazing and rooms were always clean with cute towel animals or figures. Bladamir at restaurants and Caroline at pool were amazing.

Leisure Family

10/10

Exceptional

24 Jan 2026

Matthew

Good overall experience!!

Leisure Friends

10/10

Exceptional

12 Jan 2026

Juan Pablo

We had an amazing time at this resort and made some great memories! David at the member’s beach bar really stood out—his cocktails were delicious, and he made our evenings so enjoyable.

Nathali from the members' area was also wonderful. She was super attentive and really made us feel special.

Omar, the concierge, went above and beyond to help us with everything we needed.

All in all, the staff made our stay unforgettable. I can’t wait to go back! Highly recommend this place!

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Danielle

Excellent

10/10

Exceptional

10 Jan 2026

Andrew

The grounds are amazing. There is wildlife everywhere. Nice amount of food choices, and it’s all very good. The staff is very helpful and always smiling. The only negative is the resort credit. They only allow you to use the entire credit for an on-site activity if you sit through a timeshare presentation. Otherwise, you get many single-use, non-combinable vouchers for larger purchases. I blame Expedia more than the resort as it is very misleading when you purchase. That said, I would highly recommend the resort.

Leisure

10/10

Exceptional

07 Jan 2026

Jeff

Nice beach. Top notch food at all restaurants. Wonderful room and amenities. Appreciated the sustainability efforts of the resort. Beautifully kept grounds. All bartenders and servers were very professional, fast and knowledgeably.

Leisure Family

10/10

Exceptional

06 Jan 2026

Mariya

Well maintained resort, many pools, beach area. The water in the pool was cold, but we enjoyed the sea. All the staffing were very welcoming and friendly.
Food was good too.

Leisure Family

8/10

Excellent

02 Jan 2026

Noel

Stayed 5 nights over Christmas break. Solid all inclusive if you had young kids, we wanted to stay at the Lindo, but the premium was out of whack for the season.
Staff is great, amenities were well appointed and clean, lot of options for pool + beach hangs. Somewhat of a learning curve on restaurant/cabana reservations etc, but the app is helpful to communicate with guest services. Location is great, ~35mins from Cancun airport, 30 mins to PDC and ~1hr to Tulum and attractions like XelHa. Like many all inclusives, got a bit tired of the buffet options and it was impossible to get restaurant spots.Would go back and stay at a higher tier.

Leisure Family_with_children

4/10

Poor

30 Dec 2025

Arturo

The resort is massive! (Big) Bring comfortable shoes or sandals. The room/bathroom was outdated. Beds were too small to fit two adults on one bed. They need at least a queen size bed. Pillows could’ve been a lot more fluffy. The staff were super nice. However, they all give wrong information and have you walking around the resort back and forth like dummies. The restaurant reservations are never available on the mobile app. The concierge only allowed us to do one restaurant reservation the day off. The disco is boring, the DJ allowed young ladies wearing sexy outfits to pick songs to play and were not dancing songs. Not to mention they were dancing all over him in the DJ booth. The disco offers “VIP” tables with a purchase of a Liquor bottle. The liquor is definitely low end alcohol. Captain Morgan and Jose Cuervo for tequila, just an example of what they offer. The pool or beach did not have chairs available after 10am. You definitely need to wake up early and reserve your chairs or rent a cabana in advance for an extra fee. The beach is rocky and not the prettiest beach in the riviera Maya. Big waves in December. The beer at the lobby bar smelled rotten or possibly the cups.. not sure which one it was. The Italian restaurant was under staffed and the hostess did not provide any help to the waiter by simply handing out the menus and welcoming us. Overall, I would not recommend this resort if the above is important to you. There’s many other options. Feel free to ask ?

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

Clayton

Resort was clean, staff was friendly but food was hit or miss. Drinks were very watered down and they were hit or miss as well. Plenty of activities and the beach was beautiful! Just beware of SO MANY vendors and sales people. You will have to tell the same people no multiple times.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Daren

The staff was incredible and the food was fantastic! The room was good - I found two things which weren't optimal: We had to call the front desk to have them disable the auto room power off feature(s); that system was annoying. We were watching TV and the whole room shut off because someone wasn't moving/walking around the room. Secondly, and most important, the water pressure in the shower was not very strong, at all. It would have been nice to have more water pressure than there was.

Leisure Family

10/10

Exceptional

28 Dec 2025

Leila

It was an amazing experience, in this resort. Food desert and drinks were excellent, the place was clean. The resort was huge lots of activities during day and also have lots of fun in night shows. All staffs are very friendly and nice. The beach was clean and no see weeds or stink. Highly recommended.

Leisure Family

10/10

Exceptional

26 Dec 2025

Richard

Everything was good

8/10

Excellent

20 Dec 2025

Louis James

Would be good to have decaffeinated coffee available in the evening. Shuttle drivers should stick to the posted 10 km limit which is plenty fast with children and old folks walking around

Leisure Family

6/10

Pleasant

18 Dec 2025

Max

Resort is clean and staff is friendly, beach is great. We found the buffet to be small compared to other places we've stayed at but the food was decent quality. The drinks made at the bars were also just okay compared to other places we've stayed at. We are a family of four with two young children and overall it was okay, but the massive resort was a bit much for little legs. Personally would not go back but nothing really negative to say.

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Natasha

We were so warmly welcomed as soon as we arrived at the resort, our room was clean, the staff were so friendly the entire time, everyone was so helpful and accommodating to anything and everything we needed - The water is filtered through the entire Resort and the food was delicious with our favourite à la carte restaurants being the Mediterranean, Japanese, and Italian restaurants. We would recommend this to anyone looking for a nice relaxing vacation, with tons of activities in the resort, a close proximity to all excursions, and overall just needing to vacation away and to feel fully taken care of and relaxed at the end. We absolutely loved it!

Leisure Partner

10/10

Exceptional

14 Dec 2025

Mitchell

Amenities

8/10

Excellent

09 Dec 2025

Leonid

Pool was enjoyable. Food was very good. Room was clean. All employees were very helpful.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Carissa

Everything was perfect. Food and staff all very good. Staff is very accommodating and polite.

Leisure Family

10/10

Exceptional

07 Dec 2025

Raluca Ioana

Everything was clean, food was good and a

10/10

Exceptional

01 Dec 2025

Dennis

Room was very clean and service provided daily

6/10

Pleasant

01 Dec 2025

Crystal j

The food was good, rooms were ok we paid for an upgrade but come to find out the rooms are the same so that was a waste of money unless you are upgrading to the Beach. The drinks were terrible compared to other resorts we have stayed at in that area. The beach was extremely crowded and there was only one bar and the line would take you 15 min to get even a juice. There was also a line everyday if you were a little later for breakfast or dinner at the buffet. We were there by 8:30 and solid line for the main one. Good thing there was a second one we found and didn’t have to wait long cause our toddler gets impatient. Overall it was not terrible but we won’t be going back to that particular Iberostar we have stayed at many others in the area that have better drinks, no lines for food and a lot less crowded. It was a pretty resort though, I think the resort next door was probably better we went to a show over there and really enjoyed it.

10/10

Exceptional

26 Nov 2025

Samantha

Second time at this resort and will always come back! Clean, friendly easy going. So much fun ❤️❤️

Leisure Partner

10/10

Exceptional

13 Nov 2025

Rod

All staff exceptional service

Leisure Family

6/10

Pleasant

09 Nov 2025

Mary Beth

Need to have more places to exchange towels

Leisure Family

10/10

Exceptional

08 Nov 2025

Saifuldeen

I’m really impressed if huge resort stuff are coordinate front desk especially Alejandro all of them just fine clean food qualities. Good events every night go ahead and try it.

Leisure

10/10

Exceptional

06 Nov 2025

Victor

Staff

Leisure Friends

10/10

Exceptional

04 Nov 2025

Eduardo

Very nice and beautiful resort, rooms clean, excellent service, food was awesome, would stay there again!

8/10

Excellent

04 Nov 2025

aswathy

Pool was good. No roomservice available. No drinks/food services were offered to us. we have to go and grab everything. some staff were arrogant may be because of the language. we dont know spanish. we talked in english.

8/10

Excellent

26 Oct 2025

Pedro

The app was somewhat helpful but hard to find info. Like sorting by restaurants open and which need reservation.
The route function was broken If selected a venue and getting directions to there. Route function was also broken on the kiosks around the hotel

Friends_and_family Friends

6/10

Pleasant

25 Oct 2025

Beth

Staff was very helpful

10/10

Exceptional

20 Oct 2025

Alexa

Super happy and helpful staff- only true issue is the “i need to get you into a presentation” hassle. But they’re fully aware it’s an annoyance and if you give slight pushback, they’re more than willing to offer ibeurostar cash you can then use towards amenities and off site activities.
other than that- everything and everyone was truly amazing.
every day they’re doing something to upkeep the property. adorable animals all over. .
!! helpful tip !! we found out too late lol-GOOGLE maps has the resort and can make it easier to find restaurants or areas of the place before you get the lay of the land.
Enjoy vacation :)

Leisure Partner

10/10

Exceptional

19 Oct 2025

Sharon

Great experience. Good food. Friendly staff. Clean room.

10/10

Exceptional

18 Oct 2025

Charles M

Pool was clean. Hotel is too large . Spread out.

Leisure Family

8/10

Excellent

15 Oct 2025

Scott A

The property has an issue with wild Coatis. They were horrible around the pool getting into bags while swimming.

Leisure Family

8/10

Excellent

13 Oct 2025

Mary Christine

Beautiful landscaped property. Beach area kept clean. Wide, flat sandy beach. Staff friendly.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Erin

Staff is super sweet and helpful, the property is beautiful, the pool is enormous and so much fun to swim. I highly recommend enjoying a drink at a swim up bar.

Leisure Self

8/10

Excellent

10 Oct 2025

Natasha

Rate it 4.5, the cons are small complaints. Loved the resort, we had an amazing time. Would go back again to Lindo/Maya.

Pro:
-Buffet food is yummy with lots of variety and guac.
-Lots of night entertainment options.
-Room clean and good a/c.
-Lots of walking, only wait 5-10 mins for golf cart.
-Beach is beautiful and clean.
-1hr included Kayak/SUP, cost $20US insurance for the week
-Aquafit, beach games, gym were great
-Service amazing.

Con:
-Buffet is outside, hot and lots of mosquitos. Bring bug spray!
-Book a la carte reservations on app at 7am day of or walk in restaurants could have a waitlist.
-Coatis out of control, don’t feed them or eat at the beach.
-There was often a mix up with buffet nights compared to app.
-We did the VIP breakfast and received 50$US towards excursion, be prepared they are very pushy.

A la cartes:
-Smoke house: wouldn’t recommend. chicken thighs ok, desserts were good
-Mediterranean: apps and dessert good
-Hacienda: Really good, similar food as Mexican buffet night.
-French: Must go!

Leisure Partner

10/10

Exceptional

06 Oct 2025

Salman

Amazing resort. They should open access to bars across all resorts. Also they need to have a 24/7 bar and food service. Closing everything at 1am is diabolical. Besides everything closing at 1am my experience at this resort was exquisite.

Leisure Friends

6/10

Pleasant

05 Oct 2025

Kevin

Buckle in for a honest review from someone who visits a lot of resorts (with the wife and one 16 year old.

The property is massive. I had a 10 minute walk to the beach from my room. They have golf cart shuttles running around. A lot are nice and pick you up, a couple will run you over when you try to hitch a ride.

The property grounds are a beautiful jungle setting and well maintained.

I stayed at beach / del mar side (poor people side).

Check in was normal, then to the \"concierge\" to \"learn\" about the property. All they want is to get you into a time share meeting. They will waste all you time until you get up a leave.

The rooms are showing their age (showers are worn, leaking, tub was cracked, inches of caulk covering everything)

All the restaurants are outside, Jungle mosquitos. Dinner buffet is for the mosquitos to eat you, not so you can eat the buffet.

We liked the food. we mainly stayed with the buffet. Lots of bacon, eggs, guacamole, and well marinated meats. (and rabbit food)

Hit or miss is the theme of this resort. Sometimes the waiters were awesome. Several times I had to get up and get my own water from the waiter stand(after waiting 10 minutes and eating half my food)

Lots of entertainment and they include everyone (most of the time) They did ignore our request to join once and went out and gathered Spanish speaking families instead.

nice gym.

The tiers of the hotel is just petty. They won't even give you mosquito repellent unless you upgrade.

Leisure Family

8/10

Excellent

03 Oct 2025

Aamir

Clean rooms and excellent staff

Leisure Partner

10/10

Exceptional

25 Sep 2025

Tobias

The hotel was lovely, a touch of authenticity with beautifully painted buildings. The room was very spacious and it had both AC and celeing fan, which were both so useful, but not aggressive.

Walking through the jungle to get to the beach was our favourite part of the day. The food was great and the buffet was stunning, truly surprised with the quality and variety of food.

There were also wild coatis and iguanas all around the property making it fun to try and spot them. Had a lovely time overall.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Izabela

This is my favourite resort - beautifull property!

Leisure Family_with_children

2/10

Poor

16 Sep 2025

Yadir

My wife wasn’t admitted at the buffet, the woman in charge says to us that my wife dress a swim wear and is a lie my wife was dressed with a white pans and a white top, we go out for dinner on Sunday to Playa Del Carmen and we was able to enter to a restaurant with the same wear, we also see a man with a shirt in the restaurant and we ask for the dress code and nobody was able to show it to us, is the first time we pass by this, even customer relationship person try to cover their co-workers at the restaurant