Name: Iberostar Waves Paraiso del Mar All Inclusive
Address: Carretera Chetumal-Puerto Juárez Km. 309 Fracc. Pl, Playa Del Carmen, 77710, MX

8/10

Excellent

19 Jul 2026

Tori

Out stay was wonderful, I do wish it was easier to get transportation from place to place more frequently. Everything was clean, good food options.

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Rosio

The resort shares amenities with all of the resorts along the property, which is a huge plus. However, depending on which resort you stay at, some amenities can be quite a walk away. Thankfully, the trolleys run frequently and make it easy to get wherever you need to go.

The check-in process took longer than I would have liked. After traveling, I was eager to get to my room, change, and head straight to the pool, but the wait delayed those plans.

We loved Star Camp for the kids—they had a great time! The evening entertainment was decent; nothing spectacular, but it was enjoyable and family-friendly.

Overall, we had a great stay and found the staff to be friendly and accommodating. I would definitely return, but next time I’d probably choose Lindo or Selection for a different experience.

Family_with_children

10/10

Exceptional

16 Jul 2026

Joseph

Everything was amazing and the staff was great! We enjoyed all the wonderful food and restaurants on all of the property. The different pools were the best, and the beach was within walking distance. I highly recommend Iberostar, especially if you enjoy animals and wildlife. My son loved seeing flamingos and peacocks everywhere.

Family

10/10

Exceptional

14 Jul 2026

Hilda

Disfrutamos mucho estas vacaciones, el personal muy amable y resolvieron todos los inconvenientes

Family_with_children

8/10

Excellent

13 Jul 2026

Yohan Sanchez

Great Pool, friendly staff, average food, but waives is the lowers category in Iberostar, if you want to have better experiencia: Iberostar selection Maya is your Hotel.

Family_with_children

8/10

Excellent

13 Jul 2026

Jacqueline

Iberostar was a beautiful resort and everyone was extremely nice and helpful. There were lots of activities throughout the day and the mall was neat to go walk around and explore.

A few things to note- ours said we had a $300USD resort credit but it was a discount program. You had to spend $100 to get $25 off. It wasn’t at all like a traditional credit program. The non-motorized activities were great but the operating hours h were limited 10-1230 and 130-4 and you were only given 1 hour per day for everyone to be able to use. The restaurant reservation system only allowed you to reserve each day for some reason. I had success by messaging the concierge at 7 am and seeing what was available. Just keep in mind certain restaurants are only open certain days. We missed out on hibachi because it was closed the day we wanted to go.

Overall it was a great experience. There was wildlife all around and plenty to do. We will definitely come back.

Family_with_children

8/10

Excellent

12 Jul 2026

Jennifer

The pools and evening shows were amazing , for the most part staff was incredible - food was okay.

Family_with_children

6/10

Pleasant

11 Jul 2026

Heidi

Staff was very helpful and friendly, rooms were clean and the property was beautiful. We loved seeing all the wildlife and they did a great job of cleaning up the sargassum grass off the beach every morning. My criticism would be with the restaurants and food. While you’re told there are 7 restaurants to eat at, 4 of them you have to make reservations for through the app. We were told we could book starting at midnight the day of. We tried numerous times at all times of the morning and the app just said “contact your concierge”. So we were only able to eat at one of the restaurants we wanted to. Also certain restaurants are only open certain days so it really limits you if you’re only there for a short amount of time. We also had to wait almost an hour to get our food after we ordered. Another complaint would be if you go to one of the other resorts pools, which we were told we had all access to, we were told we could not order drinks at the pool bars because it wasn’t our resort even though it’s all Iberostar. Also disliked being tracked down by the concierge any time we went to the lobby to sign up for their 1.5hr presentation for a timeshare.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Robert

Nice place for a family vacation

Friends

10/10

Exceptional

10 Jul 2026

Ximena

Excelente

Friends

10/10

Exceptional

08 Jul 2026

Monica Abigail

Loved it here. Will def be coming back

Family_with_children

4/10

Poor

07 Jul 2026

Damon Patrick

**2/5 stars — Mixed experience: beautiful property, but maintenance and food safety concerns**

Our family stayed at the Iberostar Del Mar Resort in Cancun across two rooms, and while the resort grounds and beach are lovely, several issues need to be addressed.

**Room issues: One of our two rooms had a malfunctioning A/C unit that struggled to keep the room cool for much of our stay. That same room also had visible mold on the bathroom ceiling — not something you want to see on a resort at this price point. Housekeeping was notified and we switched this room, however the maintenance is lacking.

**Food quality inconsistency: We noticed a significant drop-off in food quality at the Del Mar side compared to the Lindo side. Meals at Lindo were consistently fresh and well-prepared, while Del Mar's offerings felt noticeably lower in quality by comparison.

**Food safety concerns: This is what concerned us most. Yogurt was left out on a cold plate (not properly chilled/on ice) every single day at breakfast, which raises real food safety questions, especially in Cancun's heat.

**Open-air restaurant concept: Several of the Del Mar restaurants are open-air, and combined with the heat and humidity, this made dining there genuinely uncomfortable at times — not just a minor inconvenience but something that affected our overall enjoyment of meals.

** Upsells via the Presentations- This is typical in Cancun and obviously not a big deal if you are familiar. We went through 6 people.

Family_with_children

2/10

Poor

07 Jul 2026

Md

Skip this resort. Scam

Family_with_children

2/10

Poor

06 Jul 2026

MICHELLE LEE

Our stay at your resort was extremely disappointing and, unfortunately, unsafe.

During our stay, my wife slipped and fell on a wet floor that had no warning signs whatsoever. As a result of the fall, she suffered injuries that have continued to affect her. Shortly afterward, I also slipped on the same hazardous surface, hitting my head and scraping my knee.
What made the situation even worse was the response from the staff. Despite repeatedly requesting medical assistance, we were handed a dirty glove filled with ice instead of a proper ice pack. When we questioned it, a staff member named Jared at the reception laughed and referred to it as an “ice packet.” At approximately 12:10 a.m., I called again requesting medical assistance and was asked if I wanted another “ice packet”—again referring to the unsanitary glove filled with ice. Providing a dirty glove to someone with an open wound is unacceptable and poses a serious hygiene and infection risk.

Beyond the safety concerns, several other aspects of our stay were unacceptable. Staff were often rude and unfriendly, transportation repeatedly dropped us off at the wrong locations, food was left uncovered with flies around it, and we were incorrectly told we could not use the pool because it was not included in our package. We were also disappointed that the beach was closed due to excessive seaweed.
The lack of concern, professionalism, and basic customer care turned what should have been a relaxing vacation into a stressfull

10/10

Exceptional

05 Jul 2026

Erika Alicia Ruiz

Great food, nice pools, love the golf cart transportation around the property. The little town center/shopping center is the cutest! We also loved the activities for the kids.

Family_with_children

8/10

Excellent

03 Jul 2026

Miguel Garrido

Views in the front line

6/10

Pleasant

03 Jul 2026

Michael

Enjoyed all of the wildlife. Beach setup was great! Pools were hot and dirty. Not refreshing at all. Expected better food at buffets and restaurants at this level of resort. Have been to many AI resorts in Riviera Maya and food was much better at less expensive resorts like Sandos, El CID, Riu. We paid to up grade to Lindo from Beach for the AC at buffets and lobby bar but felt food quality/AC was lacking overall.

Family_with_children

6/10

Pleasant

01 Jul 2026

Samira

.

Family_with_children

2/10

Poor

29 Jun 2026

Ankur

Food was pathetic. The concierge staff was so rude

10/10

Exceptional

28 Jun 2026

Lavar

It’s was amazing

Partner

4/10

Poor

28 Jun 2026

carmen

If you can, please book Maya or Lindo complex because Del Mar doesn’t have A/C in the buffet.

Family_with_children

10/10

Exceptional

25 Jun 2026

JOSE elder PIEDRAHITA

The app is not good and the transportation inside the resort isn’t efficient enough.

Family

6/10

Pleasant

22 Jun 2026

Miguel

Rooms needs updating and too much timeshare

Family_with_children

6/10

Pleasant

22 Jun 2026

Loida

Good overall! Something to keep in mind is that there is No airconditioning in any of the buffet restaurants you had to go for breakfast or lunch, and for dinner only some of the specialty restaurants had air conditioning. Also, the lunch restaurants are located around the pool/beach so, if you are checking out around lunch time and plan to have lunch prior to leave the hotel, know that you will have to leave your luggage at the lobby and walk all the way to the beach/pool area to eat or you can wait for a golf cart but that can take you some time. Restaurants that require reservation, almost impossible to get one and we stayed there for 7 nights.
The food at the buffet was not very varied and sometimes the quality was poor, or not fresh.
The staff was generally good but we had these conciereges following us around from the day we arrived to try to convice us to attend some sort of special breakfast in order to sell us a timeshare, we knew about this in advance and did not fall for it but be aware that this is real and is very annoying. After we refused several times to attend to such thing, they were not so willing to help us in other things or they would show some attitude.
At the lobby they could give different answers to your inquiries depending on who was there, very confusing and frustrating.

Ther rooms were clean, the entretainment team was great, the pools were beautiful. Lots of wildlife which we really enjoyed, and the drinks were excellent too!!

Family_with_children

10/10

Exceptional

22 Jun 2026

Agnes

Great place

Friends

10/10

Exceptional

21 Jun 2026

Baltazar

We love Iberostar. We even take their Star Prestige offer so we can travel to other countries using Iberostar hotels knowing we will have the same experience we have in Riviera Maya to their other hotels.

Family_with_children

6/10

Pleasant

19 Jun 2026

Ramon

Bugs in room, power outages every other night. Ac unit did not work properly . Poor service with the illusion that they’re willing to help. Got tricked into doing a time share demo wasting our morning for high pressure salesman. 300usd credit was a lie and another cheap tactic to get people to book. Pools were dirty too lots of dead bugs and dry leafs

Partner

6/10

Pleasant

14 Jun 2026

CAROL

Bueno

Family_with_children

10/10

Exceptional

13 Jun 2026

Michelle

Everything was fantastic except some glitches in the app . But they helped fairly quickly with reservations

Family

10/10

Exceptional

11 Jun 2026

Morgan A.

Everyone everyone’s incredibly friendly and accommodating everywhere you go.

Self

10/10

Exceptional

08 Jun 2026

Karol

Cool y relax

Friends

10/10

Exceptional

05 Jun 2026

Carlos

Everything about Iberostar was excellent. Especially the GREAT SMILES that the staff had, from House keeping, Restaurant staff.......etc.

Family_with_children

6/10

Pleasant

03 Jun 2026

Giovanni

Nothing special, was just ok, almost all the restaurants and buffet are open air just fans that spin, and was very hot and uncomfortable. The beach was full of weeds and smelly, we used the pool and was kind of dirty. The people working there are great, the room was nice, we had no view at all from the porch just trees.
Will not recommend this place.

Family

10/10

Exceptional

01 Jun 2026

Jake

Staff really takes care of you. Small tip goes a long way.

Partner

10/10

Exceptional

29 May 2026

Catherine

Staff were amazing and the buffet was great for the kids.

Family_with_children

10/10

Exceptional

24 May 2026

Joshua

N/a

Partner

8/10

Excellent

24 May 2026

Robert Jay

Second time to stay at this resort. Huge property fairly well maintained. It has a lot to do. Plenty of bars and activities. It even has a shopping center on property. The food could have been better is my only gripe but there are plenty of dinning options.

Family

4/10

Poor

23 May 2026

Tammy

Buffet was gross, cold items left out for long periods. Roped into sales presentation for 3 HOURS! Not enough golf carts to get around the place- it was huge! Reservation restaurants were also not great. Best place to eat was the burger shop or grill on the beach. Bottom shelf liquor. Room was clean. Staff was not very helpful when asking questions- sorry I don’t speak Spanish. Shopping mall was OK- VERY OVERPRICED! Bag of chips was 17 dollars! Not coming back

Friends

10/10

Exceptional

17 May 2026

Stacey

Amazing resort with tons of wildlife out and about. Really beautiful.

10/10

Exceptional

16 May 2026

Fern

They only complaint I have is the people on the beach trying to sell you things

Friends

10/10

Exceptional

15 May 2026

Terence

Beautiful location. Amazing property and facilities. Food was excellent. Lively entertainment programme. Brilliant transport system around the resorts (Train...golf carts). Jump on and off throughout the property. Would definitely stay here again.

Partner

10/10

Exceptional

11 May 2026

Gerardo

Está hermoso el hotel, los animales que hay están hermosos y andan por todas partes los flamingo me encantaron

10/10

Exceptional

11 May 2026

Angela Kristen

The staff and property were very nice. Had a very relaxing long weekend.

Family

10/10

Exceptional

11 May 2026

Kimberly

Amazing!

Partner

6/10

Pleasant

08 May 2026

Oksana

Dirty swimming pool

10/10

Exceptional

07 May 2026

KITNAPA

The food is good..fresh fruit juice..a lot of food and the pool is fantastic except jacuzzi doesn’t work

Family_with_children

8/10

Excellent

05 May 2026

Dorota

I wished the coffee stations will be at lobby along with water before 8am we are traveling early in the morning for tours and I really would appreciate have them in the lobby plus coffee in the room was not very good! Other than that everything was great this property is really well maintained- very clean! Food was very good! Activities for kids very well organized! My kids loved it!

Family_with_children

10/10

Exceptional

04 May 2026

Armen

II've had the pleasure of staying at Iberostar resorts on several occasions. The staff consistently provided excellent assistance throughout my stay. Food was enjoyable and tasty. Property and beach was well-maintained and nice.

8/10

Excellent

29 Apr 2026

Jordon

Clean room, food was great (basic), pool was great and staff were great. Cons: they push membership and excursion sales people are lie about prices.

Family

10/10

Exceptional

28 Apr 2026

Anita

Plenty of food options, there are restaurants on premises but some of them require pre bookings.

Family_with_children

8/10

Excellent

25 Apr 2026

Marcia

Staff was amazing! Overall cleanliness was good. The pools were amazing. Could have used more trashcan areas, more places to get napkins and this kind of supplies and a few more benches along the path.

10/10

Exceptional

21 Apr 2026

Juan

Great customer service and very helpful

Partner

8/10

Excellent

10 Apr 2026

James

Breakfast had a variety of food to choose from. The only problem, you had to walk to the next resort if you wanted to eat before 8a. Several of the restaurants were open only certain times of the day, the majority of food places you have to make reservations for. The concierge were very little help. They keep pushing the timeshare and telling you to use the app for everything. Even calling for a spa treatment you have to use the app. They won't book it for you. Resort prices are absolutely inflated, $90 sunscreen at the spa. So pack your own. Even the tipping at this resort was weird, gave a bartender $20, no response. Tip the servers, it was like whatever. Just felt weird. You definitely do alot of walking. The theater is very good, live singing & dancing trying to keep you engaged. Pool is very large, but there is a section of the pool that is for members only, again trying to force the timeshare again. But overall we were happy, and if you need transfers from airport to resort use usa transfers, absolutely great on time and have a real time location. Rivas & Vega were our drivers, van was clean, cool and drinks were cold.

Family_with_children

10/10

Exceptional

06 Apr 2026

Melissa

It is very large so some who struggles with walking may have a different time

Friends

8/10

Excellent

01 Apr 2026

Cynthia Diane

On the whole, the food was okay. However, the temperature of the food could improve and the fruits were bland. Pool area is lovely and what's not to like about a beautiful beach and the ocean. The wildlife is awesome and the flammingos strutting through the lobby are hilarious! Our room was clean and neat. The staff were all friendly.

Family_with_children

10/10

Exceptional

01 Apr 2026

Ashley

Staff was very helpful

Partner

8/10

Excellent

27 Mar 2026

Jennifer

Great stay with lots of nature and animals. The kids loved the peacocks, flamingos and the pool. The convenience and the efficiency of the laundry service were so helpful. Rooms were quiet and comfortable. I’d visit again.

Family_with_children

10/10

Exceptional

27 Mar 2026

Andrew

Food was amazing and the beach/pools are fantastic and the staff is mostly very friendly and helpful. The resort is massive and it can be difficult to navigate, especially the first couple of days. Don't bother with the waterpark passes (which doesn't include the lazy river) unless you have young children. The slides aren't great.

Family_with_children

10/10

Exceptional

26 Mar 2026

Karen

The property was very clean and well maintained. Staff were amazing and so helpful. Our stay was 6 days and boredom was never an issue. From the pools, to the beach and all the different shows at night, there was always some to peek your interest. The wildlife were fun to watch as well. Beautiful experience!

Family

10/10

Exceptional

22 Mar 2026

Michael

Amazing property - it is huge! For a one to 10’day trip you won’t run out of things to do. The best part was the staff everyone very attentive. Food was great with multiples of great themed restaurants. We really enjoyed the pool and beach bars - drinks were plentiful
And great. This was our first time but will come back for sure! Marko the shuttle driver at the hotel was awesome so was Jorge. Juan our waiter at breakfast was great and our favorite was Rosando the lifeguard he made the trip special. Thank you

Family_with_children

10/10

Exceptional

20 Mar 2026

astghik

the room was clean but old. there was no tooth brush and flats as in most hotels. the stuff who was organizing different games and fun activities were excellent but the main lobby staff was not as helpful as the rest

Family_with_children

10/10

Exceptional

20 Mar 2026

Jason

Wonderful family vacation. Grounds were beautiful. Staff was excellent. Pools were great. Super fun activities and entertainment. We will be back!!!

10/10

Exceptional

16 Mar 2026

Ardit

Clean room. Very well maintained property. Staff always ready to help.

Partner

10/10

Exceptional

05 Mar 2026

Benjamen

Pool was awesome

10/10

Exceptional

28 Feb 2026

Evelyn

The grounds are stunning. The rooms are very clean and comfortable. What really stood out was the service which was really excellent. From the moment we arrived to when we left, we felt taken care of. We ate at most of the restaurants and the food was very good at each one. The entertainment was fun and there were lots of activities. The spa was wonderful! I highly recommend this destination and a shoutout to Omar and Angel for truly making us feel like family.

Partner

6/10

Pleasant

21 Feb 2026

Michiho

The staff were great. Very supportive and available for any questions. Their “concierges” were pushing the breakfast/time share thing pretty strongly and we were not interested but several kept trying. The rooms were clean and well serviced. We had adjoining rooms; 1 room had an ill flushing toilet and the other had a shower head with terribly low pressure when set to warm/hot. The food was adequate with lots of variety. We enjoyed the Mexican and Brazilian restaurants but the other speciality restaurants were not good. The buffet breakfast/lunch and dinner restaurants were good.

Family

10/10

Exceptional

16 Feb 2026

Charles

Great All inclusive, plenty of food options, great staff and well kept property. Golf course is amazing but a real challenge. Would highly recommend

Friends_and_family Family

8/10

Excellent

13 Feb 2026

Gregory

Properly and staff were great. Rooms are clean and quiet but the showers have low pressure and not very warm. Lots of walking to get from rooms to food options. Food was average and the drinks were the low spot for me. My booking was for all taxes and fees included but they still charged me some bogus environmental fee on check out… lame. Plus the front desk staff really wants to sell you some breakfast and sales pitch for their time share thing… lame. Beach has lots of seating options and the pools were very nice. The grounds are lush very well maintained. Overall a good place for a fair price but the drinks and food need some work. Many areas of the property are restricted depending on your booking status.

Partner

8/10

Excellent

19 Jan 2026

Stephen

Our room on the beach was very comfortable. The resort grounds were exceptional, with jungle landscaping, complete with wild critters (swans, pheasants, iguanas, wild pigs, parrots, ...). The buffets were excellent. We only tried one of the booked restaurants (Smoke House) and the food was not impressive. My only significant complaint is that there were no written warnings in the room that the tap water was not drinkable, and that toilet paper was not to be put in the toilet but rather in a basket in the bathroom. Perhaps these features are known to seasoned Mexico travellers, but newcomers need to be warned of these issues, especially the water problem as it is a health concern.

Partner

10/10

Exceptional

09 Jan 2026

Deb

Great vacation but very hard to make dinner reservations.
The staff were excellent!

Leisure Family

10/10

Exceptional

08 Jan 2026

Jerry

BEST VACATION EVER!!!!

10/10

Exceptional

07 Jan 2026

Victoria

For us, the food and the beach was what really stood out. The food is TOP NOTCH... skip the restaurants, the buffet has everything you need to be happy and it always has something for everyone in your family. The beach is large and gorgeous, with a great bar and even a beach grill (with good food) right there. We barely even saw the pool because we enjoyed the beach so much. The staff was incredible, always helpful and so kind. Our rooms were clean, big, and just what we needed. It is incredibly safe, our teens were able to navigate the resort on their own and we all felt completely comfortable. We love that this resort is family owned and focuses on sustainability. The efforts of this resort to be environmentally responsible are very visible at every turn and it makes the stay feel even more luxurious. No reason to see any other resorts, we have been to many, and this really is the BEST!

Leisure Family

2/10

Poor

06 Jan 2026

laurissa

There were 7 of us traveling. 4/7 got sick. We always felt like we were fighting or searching to eat somewhere. We couldn't reserve at a restaurant in the resort any of the 7 nights we were there. This resort made us certain we wouldn't stay in an all inclusive again. We,ve stayed in all inclusive hotels that rated from 3-5 stars. I wouldn't give this more than 1 star and I would warn anyone going it's not great. Also odd fact: pools(all of them) were the coldest pools we've ever been in in Mexico. Lots of people commented about how cold the pools were during our stay.

Leisure Family

10/10

Exceptional

06 Jan 2026

John David

Staff members amazing

8/10

Excellent

05 Jan 2026

Monte

Room was good. Can accommodate three beds with couch. Food was ok. Beach is fine a bit rocky

Leisure Family

6/10

Pleasant

02 Jan 2026

Elaine

Hotel - clean and well maintained. Service- great.Food - tasty. Beach- NO. Water is warm and clear but If you plan to swim at the ocean- forget about it: rocks in the water, so its impossible to get in the water.

10/10

Exceptional

31 Dec 2025

Tracy Lyn

We have traveled over the holidays twice to Iberostar Del Mar Cancun. We find it to be clean, food options are great. Accommodations for gluten free and vegan are becoming more available. The tropical environment of the resort is fantastic. But what makes this place so special, is the staff. They are friendly, helpful, and make you feel like family. Highly recommend. The on sight nightly shows and lobby activities make it fun.

10/10

Exceptional

30 Dec 2025

Damian

Everything was fantastic and will be coming back!!

Leisure Partner

8/10

Excellent

30 Dec 2025

Aarty

The resort grounds were beautiful with lots of wildlife - this was the highlight. Staff service was a little slow but all extremely friendly and overall very good however we were disappointed that they placed our family of 11 across the resort in different buildings despite our multiple requests and advanced attempts to have us placed together. We were luckily placed near our aging parents so we were able to help them.

There are some things I wished we knew in advance though. 1) There is no hot tub. 2) While the resort common areas are modern, the rooms are a little old. Our bathroom reflected more of a 3-star hotel. 3) food was ok, and not as good as at other luxury all inclusive hotels. The buffet gets old quick and we found ourselves going to the beach or “the mall” for our lunches. The Japanese place is the best. 4) Two people in our family had a gluten allergy and there were always options for them. 5) one of the reasons we chose this hotel was because we were offered two resort credits at booking: $500 and $300. There was no information provided and we had assumed we could use that credit for anything - it is instead doled out as $25 coupons and to use one $25 coupon, you need to spend $100. It is a scam as everything at the hotel is extremely overpriced. 6) there is a constant undertone of the hotel trying to upsell from before you arrive with room and then even different hotel upgrades, to private dinners. And then there is the timeshare pitch; it felt gross…

Leisure Family

6/10

Pleasant

29 Dec 2025

Krysta L

rooms with bathroom were aged. the à la carts are not different restaurants they are just closed down buffet spots. every place looked exactly the same. it was a linear resort. nothing for teens. activity staff were moderate. xmas buffet was great. breakfast buffet was excellent. other buffet were moderate.

Leisure Family

10/10

Exceptional

29 Dec 2025

Chandralekha

Was very much satisfied with this service over all

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Jennifer

we had a great time! the tiered system is a bit strange, and I wish they had given us ample opportunities to change big bills so we could consistently tip staff - but other than that we are very happy with our vacation and will be returning as soon as we are given the chance.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

saeid

Overall very good resort, just a bit too big.

Friends_and_family Family

6/10

Pleasant

20 Dec 2025

Elisenda

The service refused to turned our credit into ibero cash so we can use it at gift shops or services. We lost our credit. Front desk refuted to notify us that our taxi was there to pick us up for airport transportation. We had to call a taxi and lost our already paid airport transportation.

Leisure Partner

4/10

Poor

09 Dec 2025

Rahul

Room were well cleaned, but the room lamps had spots on them. I paid the price compared to Selection / Lindo but got the lowest standard rooms -> wave and Lindo. The food was mediocre at the best. Keep in mind one cannot use Selection and Lindo amenities. Cancun is quite over rated in my opinion.

Leisure Family

4/10

Poor

08 Dec 2025

Angel

Staff lacking professionalism, not friendly

Leisure Family

10/10

Exceptional

07 Dec 2025

Dimitre

Massive hotel with great amenities for the kids and a really nice beach.

Leisure Family_with_children

10/10

Exceptional

07 Dec 2025

markus

Absolutely the best housekeeping services I have experienced in 20 years. Wonderful lady and 110% service driven.

Leisure Partner

8/10

Excellent

03 Dec 2025

Goran

Pushing too much for time share

Leisure Partner

8/10

Excellent

01 Dec 2025

Alex K

Good family resort.

10/10

Exceptional

22 Nov 2025

Arthur

Great get away and relaxation. Aspiring views of jungle wildlife, crystal clear private beach.

Leisure Family_with_children

8/10

Excellent

21 Nov 2025

Ashley

Food was not very good at all. Very bland and my daughter and I ended up getting food poisoning one night. Beds were very hard and pillows were lumpy. Other than that the resort was beautiful and staff were very friendly. Lots of cool animals all around as well.

Leisure Family

10/10

Exceptional

18 Nov 2025

Adam Winston

staff and amenities

Leisure Partner

10/10

Exceptional

14 Nov 2025

Eleonora

Great place, friendly staff, delicious food!

Leisure Family

6/10

Pleasant

04 Nov 2025

Michelle

The staff was amazing. The facility itself has not been touched in 10 years and the lack of maintenance reflects very poorly on my experience. I stayed at the same spot 10 years ago and was excited to take my husband this year. Everything was falling apart, crumbling, torn, and ripped, just poorly maintained throughout the last 10 years. The staff was amazing though.

Leisure Partner

6/10

Pleasant

31 Oct 2025

Julie

Stayed in building 11. It really needs to be painted inside and out.

Staff were incredibly helpful and food at the Smokehouse and the Italian restaurant was amazing.

Staff did push the Club several times but we just politely said no.

The only improvement outside of the paint, would be to somehow control the beach trolls selling merchandise. At least 10 times a day we were approached to purchase goods.

Leisure Friends

10/10

Exceptional

30 Oct 2025

SHERRY

Clean and great food

Leisure Partner

10/10

Exceptional

25 Oct 2025

Christopher William

Everything was excellent. We couldn’t have asked for more

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

Joseph Anthony

We have now stayed at Iberostar on 3 occasions. They have delivered an excellent experience each time! We are already looking forward to our forth stay!

Leisure Partner

2/10

Poor

21 Oct 2025

Bryan Daniel Romo

Some of the staff was amazing, but most of them want to sell you on their timeshare the hotel offers (they don’t consider it a time share but it is). They are very pushy on it and feels like a scam. To get around the hotel you have to wait for a golf kart which will sometime take up to 15 minutes. Or you can just walk to your room which is not convenient at all. Was the biggest inconvenience. The food made me have the runs 4 days into the trip, the cups were always dirty.

The biggest issue we had were BED BUGS. We let the manager know on the second to last night and they didn’t have a room they could swap us to so they offered to fumigate the room which I felt super uncomfortable after since it’s chemicals. This place was the worst trip I’ve gone to vacation at Forsure.