Grand Residences Riviera Cancun All Inclusive

Mexico , Cancun (and vicinity)
Puerto Morelos, Blvd El Cid Unidad 28 Y 29sm 3
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100 reviews shown

10/10

Exceptional

02 Jun 2026

April

The staff was great

Family_with_children

10/10

Exceptional

01 Jun 2026

María Fernanda

Todo estuvo excelente nos encantó el servicio, limpieza la comida deliciosa, los meseros super atentos, lo único es que la playa estaba un poco sucia, pero por lo demás estuvo excelente 10/10

Partner

8/10

Excellent

01 Jun 2026

Eric

Being a long time guest at GR, (with 8 previous trips), it has slipped a bit.

Still very nice, just not the same.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Julie

This was our second visit, we LOVE this place!!
Superior customer service!

Family

4/10

Poor

28 May 2026

Jennifer

The grounds and rooms are beautiful. The food and drinks were great.

If you want reliable transportation this is NOT the place for you. We also had construction during our stay in the evenings and on the weekend.

Friends

10/10

Exceptional

26 May 2026

Evan

AMAZING RESORT!

Family_with_children

10/10

Exceptional

26 May 2026

Holly

My husband and I loved this property because it was clean as well as quiet, had excellent food, great for scuba diving, the staff was very friendly, it had a beautiful beach and always important to me is having a bathtub in the bathroom.

10/10

Exceptional

20 May 2026

Lindsey

This was an amazing stay! The staff were always so kind. At times dining took longer than we were accustomed to, but it made us slow down which is great! Spa was fantastic. Food was amazing!

Partner

10/10

Exceptional

18 May 2026

Franz Eleazar

My very first experience in an all-inclusive resort and this resort checks all the list. I was spending my birthday here and they made me feel special. They were even generous enough to upgrade me to a beachfront room which was amazing! Attentive, courteous, respectful, pleasant staff-always there to help, a 100%! My personal concierge was the best! She handled our needs perfectly and effortlessly. The place is well maintained, clean, and has a relaxing vibe to it. Food was great and tasteful! Drinks were superb-can be customised too! Only thing I have to comment but not really a bother was the early breakfast or box lunch they serve, I had ordered an early breakfast as we have to leave the place before 7am and they don't serve eggs or continental breakfast. I know, very minor! But that was it, everything else was perfect! 100%!

Partner

10/10

Exceptional

12 May 2026

Deena

Loved staying in the master suite . Wish they had jet ski rentals

Partner

10/10

Exceptional

12 May 2026

Fahad

From arrival to departure, everything smooth and painless. Airport transfer was easy and punctual.

Upon arrival, super easy to check in, had a drink waiting for us. Room was ready on time, we were able to eat and drink freely until then.

Room themselves are clean and spacious.
Food was great but not too much variety (two restaurants) but room service and poolside food was excellent.

Wish there were more activities or amenities. No planned activities, evening events, music, or access to excursions.

Love this for a super relax vacation but not ideal for those looking to stay active and busy or have young kids.

10/10

Exceptional

12 May 2026

JAIME

Everything is excellent we will go back again .service , personal , condition nice and clean

6/10

Pleasant

11 May 2026

Renee

The resort was just like I’d seen in the pictures. However, the location is far from any entertainment. You have to get a taxi & it’s at least $12 (US $) one-way to get to a small town. The beach was covered in seaweed & had an odor if you were on the beach. This location is ideal for an older couple wanting a quiet getaway, just don’t go for the beach!

Family

10/10

Exceptional

11 May 2026

Robin Michelle

Very nice and helpful staff, quite, clean and great food.

Partner

8/10

Excellent

05 May 2026

Michael

If you’re looking for a quiet, mature and small resort to relax and unwind, this is your place. It’s a small intimate resort that has great food and service. The staff was accommodating and the overall ascetics were beautiful.

Only downside, there was no entertainment. Other than that, this place was a great place to stay

10/10

Exceptional

05 May 2026

Peter

This was our 3rd time at the Grand Residence. The place continues to be excellent with the same staff that stays year after year and remembers you. We had perfect weather and stayed in a private master suite with pool with our 2 little girls. We all loved it.

They have great baby sitting services that we used practically every day. The kids club was great for an almost 3 year old. The activities were a little advanced for her but she still enjoyed them.

We will be going back next April and looking forward to it!

Friends_and_family Family

10/10

Exceptional

03 May 2026

Mia

The airport shuttle was so nice! We were welcoming with a damp towel and a water for the ride to the hotel, and welcomed to the hotel with a drink right away for the check in process.
Food was excellent, drinks were excellent, staff and friendly, fun, and professional, and there were plenty of things to do.
It was the perfect place to relax!

Partner

10/10

Exceptional

29 Apr 2026

Evelyne

Resort was excellent…. staff were very helpful and friendly. Very kid friendly… travelled with 2 children 6 and 3.
Food was fantastic… beach bar and restaurant was great as well.
Good for seniors, a lot of them there were seniors
Would highly recommend.

Family_with_children

10/10

Exceptional

29 Apr 2026

Manuel Jonathan

It was truly a beautiful resort with my wife. We spent our honeymoon here and it did not disappoint!

Partner

10/10

Exceptional

28 Apr 2026

Jennifer

This was my favorite resort in Cancun!

Friends

10/10

Exceptional

25 Apr 2026

Esteban Gomez

Uno de los lugares mas lindos que he conocido. El hotel es tranquilo, con altos niveles de acabados y una arquitectura fantástica. La comida exquisita y el trato de todo el personal maravilloso.

Family

10/10

Exceptional

24 Apr 2026

Joshua

Staff was the best.

8/10

Excellent

23 Apr 2026

Adam

Overall very nice place. It’s quiet which is what we were looking for, The room was outstanding very clean, Great variety of food any time of day (highlight was the omelette station at breakfast!) Good for kids. Beach was very nice they are consistent at cleaning seaweed and it’s only a little bit rocky when you go in.

Family_with_children

8/10

Excellent

21 Apr 2026

Pankaj Upendra

It was a great stay at Grand Residences. Only thing that took us. by surprise was the fact that there were only 2 restaurant options. We were there only for 3 night so it didn't make a whole lot of difference for us. Buffet is always an option we look for to eat variety of food. Our Concierge Melissa Nunez was super helpful during the stay. Helped us with all our questions and also ordered a special meal with Lobster for our anniversary dinner night. Adult Pool bar close at 5pm which is a bummer. I would expect it to open at least until 10pm or considering how good of a weather it is. Overall a good place to stay you are going for relaxation.

Family

10/10

Exceptional

21 Apr 2026

Mariane

Service was exceptional from start to finish. Our personal concierge, David, went above and beyond to make our stay seamless and enjoyable. The kids club team were outstanding, creating engaging and thoughtfully coordinated activities that our children absolutely loved.

The dining experience truly set this resort apart. The variety and quality of food exceeded expectations, and the emphasis on à la carte options was a refreshing change from the typical all-inclusive buffet. Every meal felt elevated and carefully prepared.

We loved every moment of our stay and are already looking forward to returning.

Family_with_children

10/10

Exceptional

20 Apr 2026

Jessica

This place was amazing!! The staff was very friendly & available when you needed anything.

Partner

8/10

Excellent

18 Apr 2026

MADIHA

This was a really lovely hotel, location is convenient from the airport and the near by town is delightful. The rooms (we had a suite) are spacious and well set up for families. The cleaning staff do a really good job. The outdoor pools are really good, the kids pool in particular is a really good size. It is, however, very annoying that the time share owners can reserve sun beds for the whole week, it makes it very difficult with a young family who want to be close by to see their kids in the pool. The main pool is also very good. The food and drinks at the pool bar are excellent and loved the ice creams that were given out! The main restaurant is fairly good. The breakfast is great with lots on offer, it would be helpful if the staff on the omlette station etc could speak a little English so you can communicate properly with them. The lunch menu was the same and a bit boring to be honest, and although we had agreed previously to have suitable simple food for our baby made this caused a problem most of the times we ate lunch. The themes nights were ok, although vegetarian options a bit limited.

Overall a nice hotel.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Kimberly Renee

As always this property does not disappoint. Great food, drinks and weather. This property cleans the beach of any sargassum which is a plus. This was our second stay at this property. Will be back again.

Family_with_children

10/10

Exceptional

12 Apr 2026

Christina

This was a very calm, relaxing resort. If you want a calm vacation, this is your spot. This is family friendly resort so if you’re looking for late nights, this is not the place. Bars close at 11pm and everything else seemed to close earlier than that. Located right on the beach, which was fantastic! There is seed weed so be prepared for that. They do try to keep it cleaned however it’s not always. Check in and out was pretty quick and easy and the entire staff was super helpful and accommodating.

Partner

6/10

Pleasant

12 Apr 2026

lauren

The property, food, and overall all staff was way better before Holiday Inn baught them out.

6/10

Pleasant

10 Apr 2026

Elias

Great clean property with spacious rooms. The only thing i would complain about is the food . Food is mediocre and There is only 1 restaurant that’s split in half . They say 6 restaurants but the reality is its only one the serves different food every night . You don’t have the much of choice of what kind of you want to eat .

10/10

Exceptional

04 Apr 2026

David

Terrific stay. The staff is numerous and welcoming, ready to help you with anything you need. Just decline the timeshare presentation offer and not your stay. Excellent food, perfect facilities....we couldn't even hear the construction next door. Will stay here next year.

Family_with_children

10/10

Exceptional

02 Apr 2026

Margaret

The facilities are in excellent condition and they are immaculate. The food was very good and the beach and pool service was great.

I would visit this resort again and would recommend.

Partner

2/10

Poor

25 Mar 2026

Kimberly

Deeply Disappointed – Zero Support from Expedia and Grand Residences

I am extremely disappointed in both Expedia and Grand Residences Riviera Cancun for their complete lack of support and accountability during a period of active travel restrictions. My request was simple: change my travel dates due to the U.S. travel advisory in effect at the time. I did not ask for a cancellation, I did not ask for a refund—only a date modification so I could still enjoy the stay at a later, safer time.

I reached out to both the hotel and Expedia before my scheduled arrival, well within a reasonable window, and was bounced back and forth with no real assistance from either side. Despite documented attempts to resolve this ahead of time, my request was denied, the waiver was refused, and I was ultimately labeled a No Show, which is both inaccurate and unacceptable.

The level of service from both parties was pathetic. Neither Expedia nor Grand Residences showed any willingness to accommodate a reasonable request during a period of known travel restrictions. The lack of empathy, flexibility, and basic customer care was astonishing.

After this experience, I will not book with Expedia again, nor will I consider staying at Grand Residences in the future. Disappointed!!! Travelers deserve better than being ignored, dismissed, and penalized for circumstances outside their control.

6/10

Pleasant

24 Mar 2026

Georgette

Great food and hotel staff. No alternate options however if it pours rain and limited amenities overall. It was nice to have access to a gym and gift shop. Would visit again if resort did a bit more. The 1 restaurant was delicious.

Self

10/10

Exceptional

17 Mar 2026

Timothy

This is a fantastic resort, head and shoulders above the standard Cancun style. Excellent food, classy environments, gorgeous rooms, and an impressive attention to detail in all respects. In a quiet and secluded part of the Riviera (...for now) it offers a calm and welcome alternative to the stereotypical all inclusive getaway. I don't usually travel to all inclusive resorts, but I would certainly consider returning here. Did I mention the excellent food? Overall, amazing value for the price from beginning to end.

Partner

10/10

Exceptional

13 Mar 2026

Heidi

We were amazed by the resort, right from the pick up from the airport ( thanks Elias) to assistance from the staff. The pool and resort were immaculate and the service was impeccable. The room was clean and very comfortable. We would like to mention the amazing staff starting with Tristan our concierge. He helped us with any questions or issues we may of had. At the pool we want to thank Chez, Francisco,Edwin and Sebastian. We have forgotten a couple names but all the pool staff were great. Our service at the restaurant was first rate. All the servers were professional, fun and made the dining experiences enjoyable. Thank you for a marvellous experience, our family truly enjoyed and appreciated such a special vacation at Grand Residences! Exceeded all our expectations. The Lyons family will be back and we’re strongly recommending your resort to all of our friends and family. Thank you!

Family_with_children

10/10

Exceptional

13 Mar 2026

Kelly

Staff really friendly

Partner

10/10

Exceptional

13 Mar 2026

James

Enjoyed the one night we spent there. Arrived Sunday evening but had to leave Monday morning due to heightened terrorist activity in the area.

Family

10/10

Exceptional

06 Mar 2026

Melody

The staff were incredible and the all -inclusive was for real! The food and drinks were amazing. The perfect way to unwind in luxury

Partner

8/10

Excellent

05 Mar 2026

Donna

Very nice property with spacious rooms. Beautiful pool area. Friendly staff. Very clean. One downside was the beach area. There was too much seaweed in the ocean to swim and the beach was very small.

Partner

10/10

Exceptional

04 Mar 2026

Stephanie

This was our fifth visit. We keep coming back because of the staff, the amenities, the food and most importantly the relaxing environment.The pool area is lovely and always clean and well maintained. If going into the ocean is a priority, you should know that the sargassum seems to be getting worse. There were a couple of days walking. on the beach was difficult. The beach cleaners work very hard to keep the beach clear but it is sometimes impossible to keep up with the amount of seaweed.

Partner

10/10

Exceptional

28 Feb 2026

Robert

Excellent staff and facilities.

Self

8/10

Excellent

27 Feb 2026

Maria

The room was very nice and clean. The staff were all very friendly and genuinely seemed happy to be there. The food was delicious.

10/10

Exceptional

25 Feb 2026

Katarina

The resort itself is beautiful and very well maintained. There are three pools — one dedicated for kids and two for adults — which makes it easy for everyone to relax and enjoy their preferred atmosphere. We especially liked an easy access to the beach, making it simple to move between the pool and the ocean throughout the day.
There were never any issues finding clean towels, which is always a plus at a busy resort. The staff was exceptionally friendly and attentive, consistently going out of their way to make sure we were comfortable and well taken care of.
The food was very tasty with a good variety of options.
The only improvement I would suggest is offering a buffet option during lunch in addition to the sit-down menu. A buffet would provide a bit more flexibility and quicker service for guests who prefer a lighter or faster midday meal.
Overall, it was a great experience, and we would highly recommend this resort for both families and adults looking for a relaxing getaway.

Partner

10/10

Exceptional

20 Feb 2026

simona

Staff is the prompt, attentive and genuinely nice.
Rooms and shared spaces always clean and tidy. Food fresh and varied in choices.

Family_with_children

10/10

Exceptional

18 Feb 2026

William Brendan

Amazing rooms, phenomenal food and service.

Family_with_children

10/10

Exceptional

17 Feb 2026

Heather

Second time visiting. Very high-end. Everything is exceptional.

10/10

Exceptional

17 Feb 2026

Theresa

Amazing, attentive and kind staff. Spotless, spacious suite, great food, quiet and relaxing area. Amazing trip, will be back.

Friends

8/10

Excellent

16 Feb 2026

Jamielynn

Super nice! Super clean! Great service! This resort is perfect for relaxing… mostly old people zero partying

Leisure Self

10/10

Exceptional

16 Feb 2026

Oren

5 stars.
Liza the concierge was very attentive and helpful communicating with us on a daily basis.
Only minus is the rocky beach. (In the water)

Leisure Partner

4/10

Poor

09 Feb 2026

Robert

Service was horrendous - felt like a 3* resort AT MOST. Everything was difficult. They couldn’t honor our rooms at check-in. They wanted us to change rooms during our 5 night stay. There were basically no prime dinner reservations the entire length of our stay. All the prime pool chairs were reserved for the entire time. And the worst part is the resort was empty!! Empty restaurants we couldn’t eat in. Empty chairs we couldn’t use.

All the “nice touches” in their list of included amenities - you had to either request or they told you had to pay for.

We complained to Expedia but the hotel insisted all of the above was part of their policies - none of which were listed on the Expedia listing. Expedia tries to work with them, and they insisted they would follow up with us to address the issues - but never did.

Everything we asked for - they offered to us if we went to their timeshare presentation. It’s been a long time since we were aggressively pushed like this.

Just as a final icing on the cake - at check-out they screwed us on the credit we were supposed to receive as part of our booking. They told us we hadn’t used it so to spend in the gift shop. But then they came back with a big bill of other items they hadn’t applied the credit to!! They then told us we had to sign to acknowledge we received the credit - or they wouldn’t give it to us!!

10/10

Exceptional

08 Feb 2026

Mark Stanford

We could not have asked for a better experience! The service was outstanding, the room was wonderful, and the food and beverages were plentiful. We had a fantastic time!! We would definitely return here again!!

8/10

Excellent

07 Feb 2026

Zachary

Room was awesome, our room had a private pool. Everything was very clean. Close proximity to the beach. Transportation was amazing. Awesome to be able to rent beach toys for no charge. Food was good, not great 8/10. Not many options, restaurant took a long time 1.5 hours or so. With kids, it was hard to go and wait at the restaurants. Really great place overall and would stay again.

Leisure Family_with_children

8/10

Excellent

05 Feb 2026

Mandy

Super clean resort and the staff were excellent. Food was above average and it was not crowded. if you are looking for a peaceful get away (no foam parties or coco bongo) this is the right choice.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Elena

The premises are beautiful, the staff extremely friendly and efficient. The room was spacious and impeccable. Beach was also a plus. The concierge service is excellent and our two assigned concierges, Melissa and Iliana helped us plan the week's meals and activities. They guided us step by step.

Leisure Family

10/10

Exceptional

02 Feb 2026

Nigel

All grand employees are super nice

Leisure Partner

10/10

Exceptional

02 Feb 2026

Joshua Michael Antonello

The room exceeded our expectations. The staff were \"on-the-ball\" and wonderful. Every decorative and groundskeeping detail was considered and maintained. Staff we're enthusiastic and genuinely joyful during every interaction, very accommodating. It was an excellent experience.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Barbara

Beautiful resort. Very clean and frienly staff. Shout out to Chez at the pool. She never stopped running and always with a smile. Love the popsicles and fruit by the pool and the pool service.
So many hard working people making our stay wverything we wanted. Adrianna was an exceptional server as was all bartenders at the swim up bar.

Leisure Family

10/10

Exceptional

31 Jan 2026

Fernando Flores

Clean room and resort, responsive staff, great food, awesome room services, nice view and beach, fun and organized activities, pretty birds and wildlife in the area

Leisure Partner

2/10

Poor

27 Jan 2026

Cherie

Pool not clean. Rude front desk staff. This was our 2nd and last stay here.

Leisure Family

10/10

Exceptional

26 Jan 2026

Mohsen

Everything was great!

10/10

Exceptional

25 Jan 2026

Katherine

The staff is amazing and the resort is very well maintained. Every aspect of our stay was wonderful!

8/10

Excellent

25 Jan 2026

Karen Renee

Been to GR many times over the last several years and have thoroughly enjoyed each stay. This past visit (Jan 2026 for one week) was still nice but we did notice some changes that were disappointing.

Food quality was not as good. With only two main restaurants one (El Faro) seemed tasked with primarily fulfilling the theme nights which, unfortunately, limited access to their main menu options. On our last evening (a Tuesday) we went to Flor de Canela hoping to select off THEIR menu but alas, it was Taco night. Food was another buffet (so-so) but the craziest part of the evening was that they had a mariachi band that went from table to table and of course, hoping for a tip (guilt trip for the diner). Now, some may like that and those who don’t can always say no thanks and they will move on but the music was SO loud it made conversation impossible.

Service, all round, was fabulous and rooms and common spaces were clean. Room service was still timely and tasty with many options. Did notice they have done away with the cute little toys provided daily at turn down.

Although there is still much to be enjoyed at GR I believe we will look at other options in the future considering the cost.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Wayne

Great staff. Extremely friendly and accommodating. The resort is kept spotless. Beautiful area.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Kimby

This place is amazing! Friendly, helpful staff - pristine lodgings - fantastic food - couldn't ask for a nicer place!

6/10

Pleasant

19 Jan 2026

George

The room and staff were nice. The beds were entirely to hard and so uncomfortable!! The pillows weren't good neither. This hotel caters to 60 year old and older guest. So if you are in your 40s and 50s this won't be a good choice. No fun activities on site. They offered bingo, chess, blackjack ect. No good music, pool volleyball, or karaoke for younger guest 50 and under.

Leisure

8/10

Excellent

18 Jan 2026

Mark

Love the place!

10/10

Exceptional

16 Jan 2026

Louis S

Nice room and great staff.

Partner

10/10

Exceptional

13 Jan 2026

patrice

Great staff, beautifull resort

10/10

Exceptional

11 Jan 2026

Gabriel

3rd trip here for a reason. Staff is amazing. If you are looking to just relax for 3-5-7 days then this is heaven on earth. If you are looking to ho shopping everyday or “explore” the town you may be disappointed (even though golf/town/shopping are only a short Uber ride away). Laid back as can be with the greatest service team i have ever been around I have traveled for work for 20 years and put them on par with any Waldorf or Ritz property in terms of service excellence. Never a huge line anywhere…including pool bar. Cant wait to go back. Truly an exceptional experience every time.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Madison

It was really nice. I traveled with my young children alone, and felt safe and secure. All the staff were super friendly. Its small enough to be able to have eyes on your kiddos at all time, and but big enough to always have plenty of space to swim and play. The food was okay.. The spa was amazing. Kids club is great. Overall, a great place.

Leisure Family_with_children

2/10

Poor

04 Jan 2026

Farshad

Every room available was facing a construction site.

Leisure Family

10/10

Exceptional

04 Jan 2026

Amit

Very nice

10/10

Exceptional

03 Jan 2026

Arielle

My husband and I brought our kids, 9 months and almost 3, for a 5-night stay, and it was everything we could have asked for and more. The food and drinks were incredible (the Valladolid Eggs on the room service menu are OUT OF THIS WORLD), we were thrilled with the service, and our private pool on our main floor suite was perfect for our needs.

We feel like we got so much bang for our buck here and are already planning to return with extended family. Thank you for a wonderful stay!

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

John

Best quality food at an all-inclusive that I have experienced. Also, good quality / premium alcohol selection and cocktails included. Service was uniformly excellent, friendly and efficient. Not a large resort, priced a bit more, beach area was Ok. excellent snorkelling nearby at Puerto Morales. Appreciated the quality experience.

Leisure Family

10/10

Exceptional

28 Dec 2025

Anubhav

Beach and the pool and the rooms were good.

Food variety can be improved.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Diane Phuong

Room was spacious and quiet, nice view, superb service.

Leisure Family

10/10

Exceptional

27 Dec 2025

Ashley

Food was amazing, fantastic service. Loved the quiet feel and great amenities. Rooms were very clean and upscale. Gorgeous view and beach and pool access

10/10

Exceptional

27 Dec 2025

Troy

Clean, great pool service, very family friendly. We Suggest to make dinner and pool/beach seat reservations each morning.

Leisure Family

10/10

Exceptional

25 Dec 2025

Zheqing

Very nice resort, clean room, food is delicious!

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Zeineb

Everything was beyond perfect, rooms.

10/10

Exceptional

19 Dec 2025

Igor

Customer service, great food, clean spacious rooms

Leisure Family

10/10

Exceptional

19 Dec 2025

Melissa

The room was very clean and I loved that we could push a button in the room for privacy or to have the room made up. The cleaners were quick, efficient and did a great job!

Leisure Family

6/10

Pleasant

18 Dec 2025

Durgaprasad

Room service and food is good. Overall resort needs little bit more activities to have the people engaged, they are currently working on expanding but with the way it is right now feels little too much quiet.

8/10

Excellent

18 Dec 2025

Cynthia

Beautiful clean property! We had the presidential junior suite and the views were awesome! Only recommendation for the property would be to have some adult entertainment or music at night.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

wayne

Great resort. Beach area was nice. Swimming in ocean not very good. Many rocks of varying sizes.
Preference for anything with reservations was given to “owners “.

Leisure Family_with_children

8/10

Excellent

16 Dec 2025

Stanislav

Cleanliness

Leisure Family_with_children

10/10

Exceptional

16 Dec 2025

Our room was exceptionally clean and very spacious. It was very nice to walk in and see that the bedroom was separate than the kitchenette in the bathroom. There was ample space and we love the ocean view from our private balcony. Our state was more than relaxing. It was not overcrowded if anything it was opposite. Which we loved. The pool was fantastic and the weight staff were amazing. Concierge went above and beyond to make sure we had a wonderful time. Room service was a total bonus! The private car pick up from the airport and to the airport gave us a VIP feeling. It was no expense to us. It was complementary from the hotel. Would definitely recommend anyone to stay here and we would consider revisiting. We met a lot of great people staff as well as guests.

6/10

Pleasant

15 Dec 2025

Oleg

Before my arrival, I contacted the hotel through Expedia to request a quiet, renovated room on a high floor, away from noise. The hotel replied but never disclosed any construction, and there was no mention of construction on Expedia.

Upon arrival, I was assigned a room facing active construction of a neighboring hotel. There was constant noise, dust, and night disturbances from the construction field office. Rest was impossible. If I had known this, I would never have booked at this hotel.

The hotel offered alternatives:

One room near the courtyard, but renovation next door with strong paint smell.

Another room on the second floor facing the parking roof and construction.

The only acceptable option required an extra $200, which I was forced to pay.

No complimentary upgrade or compensation was offered.

Expedia support: I checked in on December 2 and contacted Expedia on December 3. Expedia promised help but took no effective action. I had to change rooms myself; Expedia acknowledged the issue only later.

Additional issues: no bug screens (mosquitoes); inconvenient lighting (many switches); housekeeping entered without permission; rocky, unsafe beach; inefficient sunbed reservations; annoying bill signing; very expensive spa; inconsistent food; hotel taxis ~3× Uber.

Positives: new and clean hotel, good housekeeping, friendly staff, clean pools, good beach bar tacos, excellent transfer.

Leisure Family

10/10

Exceptional

11 Dec 2025

Natalya

Yes, and room was very clean

Leisure Friends

10/10

Exceptional

07 Dec 2025

Sibel

Run, don't walk to this hotel. A notch, no make that three notches above, the rest.

Leisure Family_with_children

4/10

Poor

06 Dec 2025

Fariba

I just completed my stay at Grand Residences Riviera Cancun. The property itself is beautifully designed and very well maintained, but there are several major issues that future guests should be aware of.

1. Beach and Ocean Access
The beach looks nice from the outside, but once you try to enter the water it becomes almost impossible. The shoreline is full of sharp rocks, and you cannot comfortably or safely get into the ocean. For a resort marketed as beachfront, this is a significant disappointment.

2. Construction Noise
There is an active construction site directly beside the resort where a new property is being built. My room faced the pool and was fine, but other family room was affected by constant noise. This really impacts the relaxation experience.

3. Lack of Entertainment & Limited Dining Options
There is no entertainment at night and no buffet for either lunch or dinner. There is only one main restaurant, with menus that rotate every four nights. Lunch is the same menu every day. If you are staying multiple nights, it becomes repetitive.

4. Spa Pricing
The spa is extremely expensive compared to other high-end resorts in the area, which makes it difficult to justify.

5. Customer Service Issues
Most staff members were polite, and Armando (the director) was exceptionally professional and kind. However, I encountered extremely disappointing behaviour from some of the managers, specialty, Kim. She was consistently rude, dismissive, and unhelpful.

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Julie

MAGNIFICENT!! This is truly the nicest place I have ever stayed!
The service was outstanding!! I cannot begin to express how many things we were amazed by! I'm already planning my next trip back!

Leisure Family

2/10

Poor

30 Nov 2025

SHIYING

Our experience at this hotel was misleading, dishonest, and unacceptable.
On the first day, our assigned concierge JANE MORON (CAREN) told us we would be receiving a free dolphin encounter tour. Separately—and with absolutely no connection—she said we were required to attend a 90-minute presentation or be charged 500 MXN.
At no point did she state these two things were related. We have screenshots of the presentation consent form she made us sign — it clearly lists no benefits, no free tour, and no compensation. Nothing about a free dolphin tour whatsoever.
After completing the presentation, we were given two papers (a “tour discount” and a $180 credit). Two different staff members — including the tour agent — explicitly confirmed that:
•the dolphin tour had already been applied
•the $180 credit could be used anywhere in the hotel
Based on that information, we used the $180 for hotel purchases.
But the day before checkout, we learned that the dolphin tour was never made free and the full charge remained on our account.
Only then did the staff suddenly claim that we had to use the discount paper and the $180 credit together for the tour to be free — a condition no one ever disclosed. Not the concierge. Not the presentation staff. Not the tour agent. No one.
This is a textbook bait-and-switch, with contradictory explanations and zero transparency. We ended up being charged over USD $100.
We have photos of presentation agreement, which shown nothing related to the tour/credit

Leisure

10/10

Exceptional

28 Nov 2025

Gabriela

Great experience! We will definitely go back

Leisure Family_with_children

10/10

Exceptional

27 Nov 2025

Saichidambar

Great services and relaxed environment

10/10

Exceptional

17 Nov 2025

Sofiya

Our second time here and it was even better than the first. The food was always top notch. The ladies in Kids Club treated our daughter so well. The staff are always willing to go an extra mile to make your stay the best.

Leisure Family_with_children

8/10

Excellent

17 Nov 2025

Ezra

Staff

8/10

Excellent

16 Nov 2025

Matthew

Very clean, less options than a typical resort as it is primarily a residence.

Leisure Family_with_children