OYO Townhouse Oklahoma City Airport

10/10

Exceptional

05 May 2026

Everett

The staff here are more than helpful. Guests were all polite. It is an older property. But we'll maintained.

Self

2/10

Poor

30 Apr 2026

Ryan

Terrible

2/10

Poor

23 Apr 2026

Cuyler

I had a very disappointing stay at OYO Townhouse Oklahoma City Airport. The room and property had serious cleanliness issues, including cockroaches and a strong cleaning chemical odor that made the environment uncomfortable. In addition to the condition of the hotel, I was approached twice outside the lobby by another guest in a way that made me feel uneasy.

When I raised concerns, I was directed to contact Expedia regarding a refund, but the issue was never meaningfully resolved. After my stay, I also noticed other recent reviews mentioning similar cockroach and odor problems.

Based on my experience, I would not stay here again and would encourage travelers to read recent reviews carefully before booking.

Self

2/10

Poor

20 Apr 2026

Tyler

The property does not have parking lot lights at all and the staff was extremely rude when notifying me that they can not accommodate our stay due to overbooking the hotel. The lobby was dirty and the parking lot has definitely seen better days.

Family_with_children

4/10

Poor

12 Apr 2026

ANGEL

The first room I was given smelled. They moved me to a second room. The last they had so I didn’t have the right number of beds for everyone. And then we saw roaches in the room in the middle of the night. When I told the lady at the desk she said okay.

Friends

2/10

Poor

13 Feb 2026

Mvitor

No

2/10

Poor

11 Jan 2026

Melissa

It was nasty...front desk guy carl was so rude...I message Expedia yesterday they were supposed to give a credit and I have yet to get I sent them pictures of the nasty room the pictures they have on their site are not even close to the craphoke it is

Leisure Family

2/10

Poor

23 Dec 2025

David

They stole our money and didn't have a room available for either of the two days we pre-paid. Scammers

Friends_and_family Family

2/10

Poor

12 Dec 2025

René Alejandro

Llegué al hotel y estaba reservado y cuando entré me dijeron que no tenía reservación. Todo muy mal.

Business Family

2/10

Poor

24 Nov 2025

Jessica

This is a scam location. Do NOT book at any of their locations. We booked weeks out for 2 rooms with 2 queen beds each. When we got there, there were hardly any cars in the parking lot and it was 11 pm at night. The front desk worker had her feet up on the desk with earbuds in watching a show. We were told that they were completely full and there were no rooms for us and that even their own call center was over booking them and we would have to try to move our reservation to their other location. The other location tried to charge us double the original booking price and didn't even have 2 rooms with 2 queen beds! We had to find a different hotel with openings at 11pm. The OYO then charged us 100% of our original booking fee even though they couldn't accommodate us! Townhouse is a stretch for this establishment. Utterly creepy as soon as you walk in. The new hotel we ended up staying at let us know that they often have cops over at the OYO location and that it is regarded as unsafe. Please save your money, protect your family, and avoid this place like the plague!

Leisure Family_with_children

2/10

Poor

22 Nov 2025

Carlon

Nast. Roaches. Couldn't sleep at all due to bugs. It was a nightmare. Kept lights on all night.

2/10

Poor

20 Nov 2025

Julie

The room. The bathroom had cockroaches . No microwave or mini fridge . But the nice king bed was clean and comfortable . The room was clean. That’s why I cut my stay short because of the cockroaches.

Friends_and_family Family

2/10

Poor

17 Nov 2025

Stan

Garbage customer service had a family medicine could not stay the night request or refund granted the refund but never issued the refund a month later still the runaround both app hotels.com and Oyo hotel establishments are terrible do not recommend do not use uninstall delete

Self

2/10

Poor

18 Oct 2025

Gerronte

Very dirty and big roaches and bugs!!!

Business Self

2/10

Poor

06 Oct 2025

Shawn

Too many flies and a plumbing problem

Self

2/10

Poor

06 Oct 2025

Victoria

What I didn’t like - the photos listed on Expedia are NOT what this property looks like. It’s run down, dirty and COCKROACHES. During checkout, I guess the front lady person can be in two places as once because I was charged a $25 linen fee for “dye on the towel”. I have rainbow in my hair yes, but how do we know if I got dye on the towel, I’ve been out of my room for five minutes. Idk felt like a cash grab in my opinion. I will never book here again.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Michael

Great

Leisure Family

4/10

Poor

21 Sep 2025

Jamie

Really nice staff but super sketchy area and many people in the parking lot at night.

Business_and_leisure Friends

10/10

Exceptional

19 Sep 2025

Michael

Great

6/10

Pleasant

15 Sep 2025

Sam

😶

Business Self

2/10

Poor

13 Sep 2025

Khaled Ibrahim

Do not recommend at all

Business Self

10/10

Exceptional

09 Sep 2025

Josiah

Loved it

Leisure Partner

2/10

Poor

26 Aug 2025

Jonathan

Ice machine didn't work. The room felt damp.

Partner

10/10

Exceptional

14 Aug 2025

Casey

Great place

It was a nice place quiet area bed was comfortable

Partner

6/10

Pleasant

11 Aug 2025

Randy

$100 deposit held hostage over Missing hand towel

Was informed I needed to put $100 deposit.
At checkout was informed a single hand towel was missing. Found hand towel next to bed on floor.

Self

2/10

Poor

03 Aug 2025

Timothy

We booked a room online but when we arrived we were told they were overbooked and there was no room available

10/10

Exceptional

01 Aug 2025

Lonny Theron

It was good

Leisure Self

2/10

Poor

23 Jun 2025

Blaize

Rooms dont have the right amenities

Business_and_leisure Self

2/10

Poor

22 Jun 2025

Nana Tweneboah

We booked this property well in advance, expecting a smooth check-in after a long day of travel. Instead, we showed up around 12:15 AM only to be told they had overbooked, and honestly, they didn’t care at all.
The receptionist treated us like we didn’t matter. No apology, no help, nothing. We were just told to “contact the third party” we booked through for a refund and sent on our way. The attitude was completely dismissive and unprofessional, like our presence was a bother.
So there we were, exhausted and stranded in the middle of the night, going from hotel to hotel trying to find a place to sleep. We finally found one, but it cost way more than what we had originally booked, and at that hour, we really had no other option.
What’s worse is that this hotel clearly knows it’s close to the airport, so they just count on people showing up regardless of the reviews. That’s probably why they don’t bother treating guests with even basic respect because they figure someone else will always fill the room.
I have stayed in a lot of places, but this was hands down one of the most careless, inconsiderate experiences I have had. Do better for the sake of the people who put trust in your business.

Business Family

8/10

Excellent

10 Jun 2025

Justin

There were roaches but for the price, it is a good place to stay.

Business

2/10

Poor

08 Jun 2025

angela

The hotel was sold out when I got there with no option of refunds
Front desk was not helpful at all

Partner

10/10

Exceptional

06 Jun 2025

Julia

HOUSEKEEPING THEY DID A VERY GOOD JOB. CLEAN SHEETS EVERYDAY..! ROOM SMILING VERY GOOD AND CLEAN..I WOULD DEFINITELY STAY THERE AGAIN..ALSO THE FRONT DESK WE'RE VERY NICE CHECKING YOU IN AND OUT..! THANK YOU FOR MAKING MY STAY PLEASANT..

Leisure Self

2/10

Poor

02 Jun 2025

Justin

Terrible. I reserved a room weeks in advance and when I arrived, the front desk staff was rude and unhelpful. They told me that the hotel was sold out and I didn't technically have a reservation since the booking was made through a third party, Expedia, and my credit card had not yet been charged. They did not apologize and or attempt to assist me further.

8/10

Excellent

29 May 2025

Ange Dercie

It was nice, the workers are so well mannered. We forgot our keys and got two news ones for free.

Friends_and_family Family

8/10

Excellent

18 May 2025

Kenneth

The room was ok. I did notice a few roaches crawling around also the elevator sounds like it should be in a haunted house.

Leisure Partner

10/10

Exceptional

17 May 2025

Adrain

Stay was good.

2/10

Poor

05 May 2025

Carol

I have no review about my stay, because they overbooked and left this out-of-town customer fending for herself to find shelter after 8pm.

10/10

Exceptional

03 May 2025

Kenneth

The room was ok aside from a few missing/non-working lightbulbs and the stuck night stand drawer and the missing microwave. Also had a few roaches crawling around.

Leisure Friends

2/10

Poor

26 Apr 2025

anouar

Cockroach everywhere and the smells really bad

4/10

Poor

25 Apr 2025

Glenn

Liked the price but I will not be back. I would say don’t go there if you can afford anything else

Business_and_leisure Family

2/10

Poor

11 Apr 2025

Malik

One of my hoodies disappeared from my room

Self

4/10

Poor

03 Apr 2025

Sam

Staff was friendly. The pictures do not represent what the hotel looks like. Rooms were not clean. Dirty walls and bathrooms. No conditioner at all. Slow moving staff. Very gross feeling. Very uncomfortable with my young son.

Leisure Family_with_children

6/10

Pleasant

16 Mar 2025

Darla

They had no refrigerator and had no mat in bottom of tub to keep you from slipping

Family

4/10

Poor

02 Mar 2025

Joseph

Lots of homeless people around and on property out dated

Leisure

8/10

Excellent

14 Feb 2025

Cassy

Good service

4/10

Poor

26 Dec 2024

Juan E

Old hotel

Leisure Partner

2/10

Poor

16 Sep 2024

Shannon

Homeless people everywhere outside.. very sketchy area. Sheets gave me a huge rash on my arms and shoulders. Front desk staff rude. Small tv. No pool or hot tub. 2 tiny pillows. Charges for everything. $100 deposit. If you set your trash outside the room or towels, they want to charge you like $25. If you have a pet and they poop and you don’t clean it up I think it was like $50. Signs everywhere about random charges. The whole place smelled like weed. Never again!!!

2/10

Poor

12 Aug 2024

Ashley

Roaches in the room. Do not book this hotel.

Booked this room to stay with my husband and 2 kids. Immediately upon entering the hotel lobby i noticed that it felt hot and damp. I went ahead and checked in and paid the security deposit at the desk since i had already booked and prepaid online. We went upstairs to our room only to Immediately see a roach crawling around in the bath tub. (See attached photo) As i was discussing with my husband and we were deciding that we needed to find a cleaner room without roaches somewhere else. My kids tried to turn on the tv and it wouldnt turn on at all. We grabbed our luggage and went back down to the front desk to ask for a refund only to be told by the guy behind the desk (who didnt seem surprised by the fact that we found roaches in our room) that he cant refund our room only our security deposit. And that i had to reach out to hotels.com for a refund. Which i still havent gotten because according to them the hotel has to approve it, but isnt responding. Outside the hotel when we left there were several sketchy people loitering around our car. Made us feel very unsafe. Dont waste your time or money on this hotel. As i am out the price of this room plus the price of an additional room i had to book so we actually had a safe clean place to stay.

Friends_and_family Family

2/10

Poor

13 Jul 2024

Verified traveler

Do NOT go to this property! We didn't even stay the night we felt so unsafe. It looked like a drug den. The property was very rundown and there were very sketchy men hanging around (one asked us if we knew if there were security cameras around). Really, this property should be shut down.

Leisure Family

2/10

Poor

06 Jul 2024

Robin

They lobby was not air-conditioned. It was hot. Very, very hot. They make you pay a $100 deposit and you lose it if you dont personally hand in your cards for the door when you check out. The sheets were dirty, the curtains had holes, the night stand had something sticky. No coffee pot. The blanket was like a tablecloth. Lumpy, small pillows. Light switch by bed was broken, I had to unscrew the light bulb to turn it off. That was sticky too. Terrible area, it appeared unsafe outside. Light bulbs in the bathroom were not working or were missing. No tv available, you have to bring your own streaming device. Im not even sure the room was cleaned.

Leisure Self

10/10

Exceptional

04 Jul 2024

Alexis

Like Home!!!

I feel safe here, with just my boys and I being here mostly. The front desk staff is amazing, friendly and understanding, but at the same time don’t take no B.S lol .This by far is my favorite place to live until our apartment is ready!!

Friends_and_family Family

8/10

Excellent

24 Jun 2024

Matthew

👍

2/10

Poor

19 Jun 2024

Rhianna

People were fighting street signs just a horrible neighborhood the hotel front desk lady would not take my legal Michigan ID to check in don't stay here ever staff has attitudes and place is dirty and the city is a joke

Leisure Family_with_children

8/10

Excellent

11 Jun 2024

Jesse

Had a great stay, staff was wonderful

Self

2/10

Poor

08 Jun 2024

Stefano

Alejate

La peor experiencia de mi vida

Self

8/10

Excellent

07 Jun 2024

MICHAEL

Frustrated with Check in process … was over charged for my room stay. I WILL HOTELS.Com to get my overcharged amount back to me.

Self

2/10

Poor

05 Jun 2024

Jose

Vandalism to the max

2/10

Poor

03 Jun 2024

Jarod

Terrible service

I was 10 minutes away from checking in and was called by the hotel to be notified that my reservation bad been canceled because they were out of rooms

Partner

10/10

Exceptional

28 May 2024

Christy

Staff are all great and very nice, professional, i do not like the idea that it is mandatory that housekeeping comes in my personal space every 3 days even when i dont want or need them too, i feel that it is an invasions of privacy in the greatest way

Leisure

2/10

Poor

27 May 2024

Alexander

I booked a night there and paid in full. I got there and they didn’t have my room. I had to sleep in the car.

Leisure Self

6/10

Pleasant

09 May 2024

Sheri

Lots of homeless people around the parking lot. Also the smell of marijuana is very strong both inside and outside of the building.

Leisure Self

2/10

Poor

06 May 2024

Talena

Horrible experience am still no resolution

I did not stay at this hotel not one second or one minute to get his hotels.com canceled my reservation and so I have paid several hundred dollars for a room that we got to stay in at all because you guys canceled my reservation with them because I asked you guys if I could possibly push my reservation back one day and now you're telling me that you know the hotel will refund. I am in need of speaking with a supervisor or a manager about this situation your immediate response is requested thank you

2/10

Poor

23 Apr 2024

Jay

Even the fleas would not stay in this flea bag. They even require a $100 cash deposit and check your room while checking out. If this is an example of OYO I will never use this brand again.

Business

4/10

Poor

09 Apr 2024

Michael

Place was in bad condition overall. Clearly needed repairs. They hit me with a $25 fee for checking in shortly after midnight. I called earlier that day to let them know I'd be coming in about then, and all the lady said was it won't be a problem.

2/10

Poor

03 Apr 2024

Robert

Smell super bad.. i will never go there again

2/10

Poor

16 Mar 2024

Trudie

Upon arrival the hotel staff said I had to pay a $25 fee for late check-in even though I tried calling the facility several times and going on the Expedia app saying we were going to be late. Then a $100 deposit which wasn’t a big deal. Then no secured doors to the hotel as all entrances had been busted where you scan the key card. The elevator seemed it was going to fall apart. Exhausted from drive tried to turn on tv but no batteries. Three of us in room with only two towels. Went to hotel desk and said they can only give me another towel between hours of 10 am and 3 pm. The batteries were an extra deposit. She was rude both times. Then had to give up the two towels we had in exchange for 3 towels the next morning. Stayed in this particular hotel for following accommodations: pool, breakfast, gym, microwave, and refrigerator. Everything was broken, closed off, or not available. Then tried to get a refund to stay somewhere else and that was impossible. We ended up staying and on day two they had roaches. By this time we are day two of four on our hotel stay and simply disappointed. We always travel with a cooler to reduce food cost but simply no fridge and had to keep buying ice. Advertised ice machine, vending machine, and laundry facilities which didn’t work either. Not only did they not have a secure hotel but they had bums with their pets hanging out in the stairwell as well as outside. At the end of our stay they didn’t want to refund the $100 deposit fee either.

Leisure Family_with_children

2/10

Poor

12 Mar 2024

Odelvys

Super dirty and full of hair and dirty towels.

Business Partner

6/10

Pleasant

03 Mar 2024

Antoinette

The people staying there seem to be unsafe to be around. Pretty much get what you paid for. It was cheap. Just needed a place to sleep.

Business_and_leisure Family

2/10

Poor

27 Feb 2024

Eva

Never again

We have rented two rooms and one of the rooms we did not have a refrigerator or microwave and in the other room the air conditioner did not work at all and the table in there was broken but made to look that it was not the only reason we found out was because we went to sit down to eat and our food fell in the floor.
Upon telling the front desk what had happened she did give us a different room but she had an attitude toward my kids the entire time like they were annoying her or something because they wanted to be in a cooler room the room that we were in was hot

Friends_and_family Family

2/10

Poor

20 Feb 2024

kim

No no no

I have already written a review but here is another. The hotel is extremely run down, there are a lot of homeless ‘hanging around’. One jumped into my daughter car as she was leaving. It terrified her. Obviously she left and did not return. Whomever was on duty blew her off telling her the guy was harmless which tells me he is a regular and known but not a patron. I was able to get refunded for the remaining days plus my deposits back. The lady I dealt with was very nice. This platform did not make it that easy I had to explain what happened multiple times to different people still took a week. In the end I will investigate more than one platform on hotels. The ratings vary for this one in particular.

Self

2/10

Poor

07 Feb 2024

Christy D

The carpet was peeling off the baseboards. The vanity cabinet had a price sitting on floor. No microwave no fridge. The staff was rude. And they kept my deposit of$100. Said the dirt from my boyfriend's shoeson the sheets was to much. I was willing to show it comes out but they didn't care.

Business_and_leisure Pet

6/10

Pleasant

19 Jan 2024

brandon

Oyo experience

My first room was roach infested...So CS moved me to another room

Business

2/10

Poor

03 Dec 2023

Maria

Disrespected and Judged

Charged us for a air condition unit that didnt work when we arrived. Refused to give us another room and took our $100 deposit

Business

2/10

Poor

29 Nov 2023

Lucilla

We did stay a whole week. We could've stayed elsewhere but my card was already charged from day 1 with $100 deposit. And she made copies of our IDs (myself and kids), thought that was weird. There were roaches in the room and I had to leave the lights on all the time so they wouldn't come out. There were no coffee makers in the rooms or the whole building and there was no breakfast. The upside is we did have a fridge and a microwave, and a working thermostat. When I checked out, she kept $50 for having stains on the towels! (Make-up) stains from washing my face. The elevator looked like it was on its last leg and felt unsafe to use. Used it once and not again. The parking lot was dark needs more lighting.

6/10

Pleasant

19 Nov 2023

Racheal

It's decent for the area & price. I liked that it is right by a gas station too

Leisure Partner

6/10

Pleasant

14 Nov 2023

Kelvin

I guess the hotel was over taken by new owners as it shows

10/10

Exceptional

06 Oct 2023

Wilson F

I sleep like a baby and the air conditioner works like magic and put me to sleep right away. The staff also care about their respective jobs and the establishment.

Business_and_leisure Self

6/10

Pleasant

27 Sep 2023

Joseph

The Laundry machine isn’t working so I couldn’t do laundry but all out things is good

Business_and_leisure Self

6/10

Pleasant

13 Aug 2023

Gumersindo

Receptionist was terrific

Leisure Self

4/10

Poor

07 Aug 2023

David

There were bugs in my room and in the bathroom. The clientele was sketchy with a lot of homeless people around the property. One desk clerk was very good and another was completely rude and inhospitable to say the least. It's like a homeless shelter.

4/10

Poor

04 Jul 2023

William

Clean but not worth the deposit price

I bought a suite and booking protection and when i arraived they said they had no suites and i was given a king single and when i asked of refund for the differnce in price and that i paid for booking protection she said no we cant. I got to room very clean no bugs but also no fridge no microwave no phone no lamps and alarm clock. Plus they required a 100 dollar deposit im disappointed in the service and how they had no care in my paying for suite and not getting one or refund and the lack of room amenities after sunset the one light at room entrance couldnt give enought light for whole room they dont offer enough for me to go back and give 100 deposit since they may accuse you of stealing room appliances

Self

4/10

Poor

19 Jun 2023

Randall

no mini-refrigerator or microwave in the room, no drain plugs in sink or tub, a massive amount of cosmetic work, security is lacking on fire escape doors, no on-site washer and dryer, only one ice machine which is on the third floor, interservice is non-existence and only cable TV service is in the lobby

Self

2/10

Poor

11 Jun 2023

Eboney

Terrible. Don’t waste your money!

It was very dirty, stinky, and had bugs everywhere . They had to switch my room twice because the first rooms fridge, microwave, and toilet did not work. The second room was humid and smelled like mold or mildew. It was such a strong smell. The last room they switched me to the curtains had mold and there were roaches. No microwave or fridge .

Self

4/10

Poor

10 Jun 2023

MICHAEL

Horrible Smell in room

ROOM SMELLED HORRIBLE EVERYNGHT, someone before me SMOKED HEAVY against Hoel Policy. Had to spray disinfectant every time I entered room BAD!!
I need an assessable room . I was there NINE NIGHTS !!

Self

2/10

Poor

09 Jun 2023

Verified traveler

Cancel on you last minute

The hotel called and cancelled our reservation not even after an hour after they charged my card. I was about 5 minutes from the hotel, they left me with no hotel hours away from home on a super busy weekend. I ended up paying double what I had budgeted and it took about a week to get my money back that they charged me. I will never book with them again.

Business Family

2/10

Poor

06 Jun 2023

juan

This is the second time that my reservation got canceled, unprofessional front desk staff, terrible experience.

Leisure Family

2/10

Poor

05 Jun 2023

Glen

Stay far away for your own safety

I was literally scared for my life the few minutes I was there. I went and checked out and got a refund for the remainder days I was suppose to stay. Between the pimps walking in with prostitutes and the homeless people wandering around - there was no security in the building at all. Anyone could walk in and out as they pleased. Still not sure if it was blood on my curtains or not but I got out of there as fast as I could. This hotel needs to shut its doors as it was very unclean and very unsafe to stay at.

Business

4/10

Poor

05 Jun 2023

Caleb

The staff were very nice and upgraded me to a suite upon arrival just because I was there for Pride. However, the property was so disgusting inside and out. I have a video of roaches in my room... The suite room 313. I called down to the desk to let them know and they didn't care. I wasn't looking for a room change or anything, but they just said \"ok.\" Not an apology or anything. The walls are horrid with holes, the counters were gross, the shower had standing water in it. Praise God I brought my noise machine because activity goes on everywhere. The elevator was awful and shredded. The hallways were hot as heck and moldy smelling. The common areas were poorly maintained. Smelled of heavy smoke which I don't do. The outside of the building was run down. Random people hang out around it. There's a drug trade I witnessed in the back looking down from my room window. I was asked by a African American crack head while I was leaving the hotel if I was \"looking for a good time.\" All around OYO needs to burn it down and start again. Only bumbed it up one grade because of the staff. All else failed.

Business_and_leisure Self

6/10

Pleasant

28 May 2023

Christopher

Check in took forever

Self

8/10

Excellent

16 May 2023

Randall

The staff was very helpful in getting cards for the doors when I left the card in the room, by quickly issuing another card to get inside of the room

Business_and_leisure Self

2/10

Poor

24 Apr 2023

Roderick

No microwave or refrigerator the bed smell needs new mattress could rest noise on the hallways I couldnt rest there i left early went somewhere else to stay the night it was so bad

Business_and_leisure

10/10

Exceptional

22 Apr 2023

Annaliza

All great

Leisure Family_with_children

4/10

Poor

25 Mar 2023

Curtis

It has a bed to sleep in! Can't complain!

Business_and_leisure Self

10/10

Exceptional

24 Mar 2023

Curtis

The staff are very helpful & great people. Thank you all!

Business_and_leisure

4/10

Poor

22 Mar 2023

Steven

I didnt like how the room i got had bed bugs i woke up itching

2/10

Poor

19 Feb 2023

Erika Kimberly

Dirtiest hotel I’ve ever been to. Run down, dilapidated and very dated. Everything smelled like smoke. The beds were disgusting and the property looked like it hasn’t had maintenance in decades. It was so disgusting we left and checked in to a hotel down the road.

Leisure Family

2/10

Poor

21 Jan 2023

RACHEL

I wouldn't start here ever again

Yes, you get what you pay for but this was worse than expected. No TV, they blamed the remotes, brought in 5 that also didn't fix it. 1 out of 3 lights worked.2 visits of them fixing that and still only 2 worked when done. No coffee, fridge, microwave, iron, blow-dryer, tissues. Tagging in the bathroom. Shampoo bottle cap stuck in sink. Ripped bedding. It says no animals but not only did we hear dogs barking in the hotel but also the front desk lady was more concerned about her cat Sapphire not getting out of the office than helping me. There was a party till 5:00 a.m. with bumping music in the room above us. Police were there at 2:00 a.m. Beds were nice and showers were nice. And some of the other workers were polite. I have pictures but it won't let me post them here I guess.

Friends_and_family Family

2/10

Poor

04 Jan 2023

tiffani

The staff member who checked us in was kind and lovely. Unfortunately when they left so did any acceptable level of service. My wife and I had questions during the night and the night staff were not knowledgeable or helpful.
I left my wedding ring and another ring on the bedside table when I checked out. I called and called and called to ask the staff about it. Finally someone answered and said they would check the room. Then my call was dropped and every time I have called the front desk since it has done nothing but ring and ring and nobody bothers to pick up. So where is my wedding ring? Cleaning staff must have come across it laying open on the bedside table, so why haven't I been contacted? Lazy, bad service. The 100 deposit is a scam - you shouldn't have to pay a deposit if the place operates like an illegal halfway house with no responsibility placed on staff to answer phones or help guests.

Business Partner

2/10

Poor

01 Jan 2023

Natasha

There was drug paraphernalia in my room. I went in on Monday December 26th and on Thursday December 29th, I dropped my block to my charger and had to move the night stand and behind the night stand was a used straw, foil with residue and the clerk on hand was rude about it. And I still haven't spoke directly to the manager. She was never available.

Self

6/10

Pleasant

23 Dec 2022

Shnnon

This place with infested in roaches online it says they have washer and dryers they do not. The elevator shut down numerous times I talked to the front desk and tell them that I was disabled and I could not be climbing ststairsstairsbutdownstairs

Business_and_leisure Self