Extended Stay America Select Suites Jacksonville

2/10

Poor

05 Jul 2026

Alexis

There were roaches, electrical issues, hallways smelt like residents were smoking things other than cigarettes. Staff was rude

Family_with_children

2/10

Poor

05 Jul 2026

Trell

The general manager was very rude and disrespectful … The hotel has bugs ..

Family_with_children

4/10

Poor

26 Jun 2026

Tanya

Bugs

8/10

Excellent

21 Jun 2026

Taneisha

The room was clean and smelled great. The front desk agent was very helpful with all questions or concerns I had

Self

2/10

Poor

04 Jun 2026

Isabel

Saw 3 roaches within 10 minutes of being in the room. Left and asked for a refund, they denied. This place is terrible.

Family

4/10

Poor

09 May 2026

Lillian

the kitchen had nothing to use for cooking. room was clean but had roaches. did'nt get much sleep from noise in room above me. I would not stay at this site again but will stay at another extended stay hotel

Partner

2/10

Poor

09 May 2026

Asijah

Absolutely horrible experience. This hotel was roach infested, smelled heavily like smoke, and felt extremely humid to the point where you could literally see footprints on the floor. There were bugs and rodents everywhere — I even saw them on the bed, which made it impossible for me to sleep comfortably. I ended up sleeping on a chair with my feet on another chair because I was terrified of being touched by anything crawling around.

I had to wear two hoodies, a mask, and glasses just to feel somewhat protected. They clearly tried covering the smell with bleach, but the cigarette smoke completely overpowered it. I didn’t even feel comfortable taking a shower after seeing a roach on the rag/towel provided.

The sheets had stains and holes in them, the walls were dirty and dented up, and overall the entire place looked poorly maintained. I asked about switching rooms, but there was no staff available at night, which is honestly unbelievable for a hotel. When I called to report the issues, the lady on the phone acted like she didn’t care at all.

This was by far one of the worst hotel experiences I’ve ever had. I do NOT recommend staying here unless they seriously fix the cleanliness, pest issues, and customer service. Never again.

Self

2/10

Poor

04 May 2026

Victoria

Smell of cigarettes fills the entire facility. As soon as you walk in the room it smells HORRIBLE. And we seen at least 3 roaches within a minute of walking into the room. Needless to say we left immediately.

Partner

2/10

Poor

19 Apr 2026

Ela

One word….Roaches!!! They were in and on everything. It was horrible.

Family_with_children

2/10

Poor

18 Apr 2026

Hannah

Do not stay here at all actually there was water coming from underneath the floor when you walked in the bathroom and the toilet overflowed to the point we were walking in poop/pee water they moved us to another room that was infested with roaches

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Arianne

Everything was perfect with my room!

Self

2/10

Poor

03 Apr 2026

David

Horrible experience

2/10

Poor

30 Mar 2026

Mohammed

The room was dirty, very dingy, the remote didn’t work, the fridge was nasty just everything. The worst extended stay I have ever been at. I only stayed one night and got the refund back for the rest of my money. HIGHLY DO NOT RECOMMEND

Self

4/10

Poor

21 Mar 2026

kathleen

Place smelled horrible! Room not clean.

Partner

2/10

Poor

19 Mar 2026

Joseph

The place smelled of every kind of smoke imagineable. We left after 15 minutes and found other accomodations.

10/10

Exceptional

11 Mar 2026

Lynn

I loved my stay..if I could have I would’ve stayed longer

Partner

2/10

Poor

10 Mar 2026

Darius

I’ve sent 2 separate tenants here to stay while I renovate their units. Both the tenants who stayed on separate occasions left early because of the roach problem. I called the front desk on both occasions and they basically told me to kick rocks. Never again!

8/10

Excellent

05 Mar 2026

Brian

Well the hotel was clean and inexpensive I’ve paid more and felt less comfortable other places

Self

2/10

Poor

15 Feb 2026

dekeisha

The room key did not work so we were unable to leave the room or we would not be able to get back in. The tv didn’t work and the desk clerk was rude

Leisure Family

4/10

Poor

06 Feb 2026

KATRINA K

The room had no bedding or tv at the time of check in. on the last day of the stay the room cards did not work and I was locked out of the building as well as my room for over 3 hours. causing a delay in the course I was teaching on line.

Business

2/10

Poor

28 Dec 2025

Elsie

I ended up leaving for a different hotel. This place is not sanitary by any means. It was dark, humid, and smelled like cigarette smoke. As soon as we opened the room door, there were German roaches everywhere. The pictures on the site are definitely not from the actual hotel.

Business Family_with_children

6/10

Pleasant

05 Dec 2025

Daniel

Late check-in went well and i appreciated it since my flight was delayed. The room, however, had a funky smell and the fridge was in pretty bad shape. It's a good thing i was tired because i was having trouble falling asleep due to the smell.

Leisure Self

2/10

Poor

04 Dec 2025

Regina

Roaches in room.

Leisure Family

10/10

Exceptional

30 Oct 2025

LeCarros

It was cozy and quiet.

Leisure Self

10/10

Exceptional

28 Oct 2025

Javoris

Clean and quite

Self

4/10

Poor

10 Oct 2025

Justin

Would not Recommend .. Sketchy Place

Business Self

6/10

Pleasant

03 Oct 2025

Sherry

I made a mistake thinking it would be half as decent as Extended Stay America Premiere. To start it appears that the building use to be an apartment building turned into a hotel. Also seems like they have a contract to allow for homeless or displaced families to live there. It was very quiet and everyone was pleasant. BIGGEST issue is that there was a small infestation of roaches that were constantly being killed. Only ONE towel and washcloth given for 4 people. If you have to stay here then do what you have to do, but it wouldn’t be my first choice.

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Cheryl

I love it here

It’s quite surrounded by stores walking distance and driving, the ppl here are friendly and very helpful

Friends_and_family Family

6/10

Pleasant

26 Aug 2025

Johnny

Nothing unique
Area aproaching the hotel was overgrown with weds and grass

Leisure Self

2/10

Poor

21 Aug 2025

Verified traveler

worst place to stay

the guy that check me in had an attitude bed was broken when using the microwave to warm up food roaches emerge from all over the place. I kill about 4, Hotel is off I-95 so you hear traffic back n forth after 12 am

Business

2/10

Poor

14 Jul 2025

Jennifer

AWFUL!

This was the most horrible experience I’ve ever had to deal with in a hotel! We arrive late and there as no one at the desk! Finally when she did come down from the 3rd floor (asleep) she was very rude! The entire place reeks of odor! Once we got up to our room my husband had to keep playing with light switch to even get the lights on! The noises coming from the other rooms and the hallways was so loud we maybe for an hour of sleep all night! As soon as day break came we got up and left!

Friends_and_family Family

4/10

Poor

20 Jun 2025

Brenda

Property is filthy. The room is filthy and smelled horrible.

Business Self

2/10

Poor

13 Jun 2025

Kelli

Last minute booking while traveling, exhausted and needed to sleep. Hotel smelled so awful of canibis. Many unsavory people in parking lot. No attendant to check us in waited 45 min and no 1 helped us. We had to leave to get different hotel.

Partner

6/10

Pleasant

11 Jun 2025

Paula

Traffic was loud, saw 2 bugs, vape smell in hotel...

Friends_and_family Family

2/10

Poor

08 Jun 2025

Ahmad

The room smell really bad and the light was broken

2/10

Poor

02 Jun 2025

Gary

Roaches in my bath tub.

Business Self

2/10

Poor

31 May 2025

Jeff

Walked into our room at 10 pm to over 40 cockroaches everywhere in the room.. we left immediately..

Leisure Partner

2/10

Poor

24 May 2025

marie

The hotel had a strong odor when you enter. It was very off putting. There is also an $100 deposit if you're booking through 3rd party websites, like Expedia. This information should've advertised. Staff was not friendly.

8/10

Excellent

23 May 2025

Travis

Nice stay

Business Self

6/10

Pleasant

16 May 2025

Petra

Ac didn’t cool

4/10

Poor

14 May 2025

Cynthia

Non-smoking room smelled like cigarette smoke, cockroaches everywhere in my room, and had to ask for a roll of toilet paper. Very basic room in a not so nice neighborhood.

Business

2/10

Poor

04 May 2025

Jordan

Room was not clean and the sheets were not clean. I was charged in additional late fee for checking in late after coming in late for the airport.

Business Self

6/10

Pleasant

19 Apr 2025

Erika

Good

Business Self

2/10

Poor

14 Apr 2025

Elcina

everything

Business Partner

10/10

Exceptional

22 Mar 2025

Asa

The place was really clean and quiet, and the manager Angela was so nice and provided excellent customer service! Definitely will be back

Business_and_leisure

2/10

Poor

14 Mar 2025

Kiersten

Roaches , toilets won’t flush no night front desk help after 9pm or before 9am maintenance walks directly in on guest without an acknowledgement

2/10

Poor

13 Mar 2025

Tonya

This hotel has roaches. We didn't see them until middle of the night and we had no choice but to stay but we left real early. The property is not great and the people working were not that helpful.

Leisure Family_with_children

2/10

Poor

10 Mar 2025

Pam

Roaches everywhere this property is not fit for anyone to stay at. It is in a very sketchy area of town and it's just nasty. We could not stay there.

Leisure Family

2/10

Poor

08 Mar 2025

mckenna

The worst hotel I’ve ever stayed at in my life. I’ve never seen so many bugs. There was blood on the cabinet in the kitchen. Thought about leaving and sleeping in the car. Honestly I should have. Would never recommend this place or brand again.

Business Family

2/10

Poor

03 Mar 2025

Dukins

Never again

The stay was horrible, my room was infested and the service was below average compared for the money they charged

Self

2/10

Poor

27 Feb 2025

Ahmad

We couldn’t stay here, rooms are full of bags and cockroach,

4/10

Poor

23 Feb 2025

ivory

The worker's was nice

10/10

Exceptional

20 Feb 2025

Sarah

Excellent, quiet area , tidy, very neat, the bathroom, room very clean, 5: Start ⭐⭐⭐⭐⭐

Friends_and_family Family

2/10

Poor

14 Feb 2025

Melissa

Roaches!!! Roaches everywhere. I have picture of roaches crawling on the walls.

Business_and_leisure Friends

2/10

Poor

07 Feb 2025

Melissa

Roach motel!! They have a serious problem with roaches, on walls and coming out of the outlets. Hotel is dirty, room was not clean at arrival.

Business_and_leisure Friends

4/10

Poor

06 Feb 2025

patricia

Let me start by saying that the staff is very nice they accommodated us with an early unexpected check-in and they were very sweet however the area around here is probably one of the worst areas I've ever been to there were several hotels that were torn down and there's empty dilapidated parking lots and medical building on all sides of you the road to pull down to get to this hotel looks like you're pulling into a forgotten world there are very very sketchy people who go in and out of the hotel at all hours of the night the hotel Decor overall is more of that of a hostel than an actual Hotel our bedspread and I use that word very very Loosely was covered in some sort of oil stains with a big giant bleach stain on it of which housekeeping felt was appropriate to make a bed and have that be the first thing you see when you walked into the room I will try and post pictures the floor in the bathroom is so waterlogged that the fake peel and stick tiles are popping up off the floor when I say we could not wait to leave this hotel we were up at the crack of dawn to check out to get out of this hotel the night before we took three Ubers just to get out of the area and the hotel each Uber driver asked us what are you doing here why are you at this hotel we were definitely catfished by the pictures online the line of residence looking to extend their stay or check out was horrifying the next day

Business_and_leisure Partner

2/10

Poor

11 Dec 2024

David

This place was noisy. Doors slamming all night. People screaming, roaches on the wall. No carpet. My bed was on a metal frame. Cops in the parking lot. At one point I thought I heard gun shots .

Business_and_leisure Self

2/10

Poor

09 Dec 2024

Bernice

Worst hotel experience ever

Horrible experience,by far the worst hotel I have ever been to. The hallway smells of urine and feces as well as roaches crawling around the room and no clean bath cloths

Friends_and_family Family

2/10

Poor

01 Dec 2024

Dion

Property was horrible. There were roaches and bed bugs all over the room, three other guests made the same statement about theirs, very poor location. Do not book here! We have requested a refund from Expedia.

Leisure Family_with_children

2/10

Poor

12 Nov 2024

Tahir

Unfriendly front dest.

2/10

Poor

08 Nov 2024

Lizzie

So many roaches, we didn’t even stay the night. we checked out a few hours after checking in, i would not recommend to anyone. will be calling for a refund, it was unacceptable and extremely disgusting

Business_and_leisure Family

4/10

Poor

28 Oct 2024

Michele

There is no breakfast like it says and no breakfast to go bags...easy to get to 67 for a night so not bad 15 mins to cruise port.

2/10

Poor

15 Oct 2024

Jonathan

Be cautious - not what it seems!

This hotel is a complete dump. We would not have stayed if it hadn't been for the hurricane and nothing else was available. In fact, I'm not even sure it is a hotel because there are people living there. No smoking policy yet hallways and elevator smelled of pot. Room was supposed to have a microwave, but there was just a hole in the wall. They finally brought a microwave the second day. NOTHING is included and the listing on hotels.com doesn't mention that. Make sure you bring your own pots, plates, and utensils. The kitchen is completely BARE! They don't even provide a coffee maker. The floors are filthy and sticky. Saw a guy going to mop and the water he was using to clean with was completely black. Door hinge was broken, bathroom sink was falling off the wall, and mold everywhere in the bathroom. Room was supposed to have a couch, but there wasn't even room for it. The best part was checkout because we got to leave - although they did try to bribe us with snacks to leave a review. RUN FAR AWAY FROM THIS PLACE!!

Partner

2/10

Poor

11 Oct 2024

Trevor

Awful

Family

10/10

Exceptional

05 Oct 2024

Lavon

Very clean room and quiet area. It was very good and will definitely recommend for family and friends to stay

Leisure Self

2/10

Poor

03 Oct 2024

Judith

Bad check in experience, customer service was basically non-existent, called # on front desk, clerk came up with one eye closed, hair disheveled and saying: \"I'm so tired\" I wanted to say: \"Why did you take this shift?\". Water pressure in the shower was so weak, I heard someone snoring (through the wall) all night from the room next to mine. The website said breakfast included, but there was none, very disappointing experience :( I would give ZERO stars if possible.

Business_and_leisure Family

8/10

Excellent

05 Sep 2024

Shonda

It was walking distance for public transit

Leisure Family_with_children

6/10

Pleasant

03 Sep 2024

Leonard

A good stay still

Stay was cool room had to be changed because the first one didn't have a tv, than ac went out half way through the night, microwave didn't work. Even with all this I still give 3 stars I understand things happen and I would still return as I slept like a baby and the front desk was helpful

Self

4/10

Poor

13 Aug 2024

Cesar

It was very convenient located, very close to where I was receiving my training, but the place was not very clean at all!!

2/10

Poor

31 Jul 2024

Bonita

Roach infested and the customer service was horrible

6/10

Pleasant

06 Jul 2024

Mourad

N/A

6/10

Pleasant

02 Jun 2024

charlotte

Location is on safe

Business Family

2/10

Poor

04 May 2024

Chris

The floors were dirty. My feet were black after getting out of shower and walking to the bed. Website says weekly room cleaning but front desk says bi-weekly. No one is ever at front desk to respond to service requests and when you do call, they say they will add the request to the board. 2/3 days later, it is addressed. Also my phone was not operational in my room. So the front desk could not call to tell me when my room would be cleaned. I would not recommend this place to stay.

Business Self

6/10

Pleasant

03 May 2024

Samuel

3 out of 5

Leisure Family

6/10

Pleasant

21 Apr 2024

Christopher

At night they do not have staff in the lobby. The room had a cockroach.

Business

4/10

Poor

06 Apr 2024

Hilda

My t

6/10

Pleasant

06 Apr 2024

Verified traveler

Rooms are cleaned every 2 weeks and if you want clean towels before the 2 weeks, there is a charge

Business

4/10

Poor

12 Mar 2024

Verified traveler

Roaches. Bad infestation.

6/10

Pleasant

07 Mar 2024

Timothy

Maybe I’m tired every time I’m checking in but I’ll wait for over ten (10) minutes before someone comes to the window upset asking “can I help you?” Get to the ones room to be slammed with Lavender Fabuloso; there goes my sinuses. I think the final straw are the roaches, seriously.

Business Self

6/10

Pleasant

29 Feb 2024

Timothy

Once one gets over the attitude of the representative that checked you in, you have to deal with the property; it’s ran down. The cleaners cover the old sent with Lavender Fabaloso and there goes my sinuses. It’s the closet to work, so another week.

Business Self

4/10

Poor

24 Feb 2024

Shannon

The pay at the front was horribly rude and didn't like her job obviously and was rolling her eyes and the room was filthy. Had to wear my clothes to sleep in and wouldn't even use the bath to shower in. The vending machines were all broken and had to bring my own noodles and had no utensils even. Overall horrible experiences

Business Self

2/10

Poor

24 Feb 2024

antionette

I accidently locked myself out at 3 something in the morning. There was no one to assist with getting another key. I called customer service and was told I had to wait until the office opened at 9am. I had to sleep in my car until then. There's no security. No maint no front desk help after hours. I was afraid of beingraped and robbed so i just prayed until morning. The staff all seem extremely unhappy and they're not FRONT desk friendly at all, even the house keeper looks sad. They need their pay, benefits, or bonuses upgraded. Then maybe they're willing to provide a more pleasant interaction with those spending their money to stay here.

Business Self

6/10

Pleasant

23 Feb 2024

Timothy

Waited for over five minutes before the receptionist acknowledged I am standing, waiting to be checked-in. I was checked-in to a dirty room and the one I got had a pertinent \"old\" smell. Was up from 4am so I prep myself and went to sleep.

Business Self

2/10

Poor

18 Feb 2024

April

Roaches was very loud from 95 behind to motel has roaches and the front desk lady was extremely rude

Friends_and_family Family

10/10

Exceptional

18 Feb 2024

Adrian

Great job

Nice stay

Self

2/10

Poor

11 Feb 2024

Kurt

Avoid like the plague

Had to call manager twice to get someone to let me into the hotel. After waiting over 1 hour and still not in my room, gave up and slept in my truck. Never again

Self

2/10

Poor

19 Dec 2023

Fernando

🖕🖕🖕

Never again
Change room 3 times
No hot water

Business

2/10

Poor

10 Dec 2023

Nadia

I've never had such a bad experience with hotels. We ordered 2 hotel rooms. Came in at 10:30pm, no one was there to greet us. Had to call someone to get us checked in. Whoever we called, was not a happy camper. She was not happy to be there for sure. This place smelled like weed. 1 room had a cockroach, the shades were broken, and the sink was filthy. The other room, we couldnt get the lights on and had to call the lady again. There was a group of people outside behind the hotel with LOUD music and were having their own little party. To me it seemed like the employee was a part of it and thats why she was annoyed at being interrupted by us. We were leaving at 8:00a.m., no one was there to check us out. We ended up just leaving our keys at the desk, just like that. I DO NOT recommend this place.

Leisure Family

2/10

Poor

18 Nov 2023

KyRen

Nothing

2/10

Poor

30 Oct 2023

Raul

I did not like the bad smell everywhere inside the building, I really like nothing in this property.

Business Family

2/10

Poor

17 Sep 2023

Talisha

Staff had bad attitudes. Stay here with my daughter and I will ever book this hotel again. High crime area and room dirty, and advertisements is untrue. Went to the front desk to ask for 2 extra washcloths and was told I couldn’t receive this because it’s only 2 of us and it’s only allowed 2 per room!!!! I would not recommend this hotel to no one. Customer service at its worst.
They talk and treat customers with disrespect!!

Friends_and_family Family

2/10

Poor

26 Jun 2023

Stephanie

I do my reservation and they send me the confirmation number and all of that. Then when I’m arrive they don’t want give me the room because they don’t have rooms available. I lose my money and they don’t want give me a credit.

Business Partner

2/10

Poor

18 Apr 2023

Claudia

Terrible hotel. Bedroom; bed; lights; area around; everything bad. The lady at reception was good in doing her job. That’s it. Conclusion: the worst 110$ (one night) hotel I ever spent.

Leisure Family

4/10

Poor

29 Mar 2023

Matthew

The property isn’t as new as lit looks in the picture. The room could’ve used a good deep clean. There wasn’t hot water in the shower. The vent fan in the bathroom was very loud. Lousy bed.

2/10

Poor

06 Mar 2023

Angela

Did not stay here, we checked in and saw the room and left.

Business_and_leisure Self

4/10

Poor

06 Feb 2023

Regina

My check in was not so great the bed was small and my room had roaches they need to bomb that hotel horrible experience

Partner

10/10

Exceptional

01 Jan 2023

Frederic

Everything was clean

Leisure Self

8/10

Excellent

26 Dec 2022

Frederic

Everything good

Leisure Self

2/10

Poor

22 Dec 2022

AJ

Why do I have to wait ten minutes and call people on a phone to get let in

2/10

Poor

18 Dec 2022

Bethany

Very discussed

Upon entering the room I the bathroom was not cleaned the sheets was dirty and the floor was soaked we had to call the nightly woman to come reclean the whole room

Partner