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Surestay Plus By Best Western Niagara Falls East

Niagara Falls - NY · United States

9100 Niagara Falls BoulevardView location

7.6/10Very good1,001 Reviews
Cleanliness7.8/107.8
Service8.0/108.0
Comfort7.4/107.4
Condition7.4/107.4
Neighborhood8.0/108.0
Amenities7.2/107.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Surestay Plus By Best Western Niagara Falls East

Welcome to the SureStay Plus Hotel by Best Western Niagara Falls East, conveniently located just minutes from Niagara Falls attractions and the Canadian border. Set off I-190, our hotel also gives you easy access to downtown Buffalo, where you'll find plenty of sports, entertainment, and shopping.

Hop aboard the famous Maid of the Mist Boat Tour to see Niagara Falls, or cross the Rainbow International Bridge into Canada's side of the Falls. Plus, the Niagara Falls International Airport (IAG) and Buffalo Niagara International Airport (BUF) are both within driving distance.

The Niagara Falls area has so much to offer on both sides of the border. Take a boat tour to see Niagara Falls, the Horseshoe Falls, and Cave of the Winds up close.

Visit the Aquarium of Niagara for sea life exhibits, or take a drive down to Buffalo for museums, sports, and more. You can also cross the border into Canada for casinos and family fun. Our staff is here to help you navigate it all during your stay.

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Book your room today for a relaxing and memorable experience.

When you stay at SureStay Plus Hotel by Best Western Niagara Falls East in Niagara Falls, you'll be near the airport, a 2-minute drive from Fashion Outlets of Niagara Falls and 9 minutes from Niagara Falls State Park.

This hotel is 6.5 mi (10.5 km) from Fallsview Indoor Waterpark and 6.6 mi (10.7 km) from Clifton Hill. Stay in one of 69 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Conveniences include desks and free tea bags/instant coffee, as well as phones with free local calls. Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 36 Pet max weight (per pet) in lb is 80 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 20.00 per pet, per night (maximum USD 150 per stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Niagara Aerospace Museum 1.5 km / 0.9 mi
Fashion Outlets of Niagara Falls 1.9 km / 1.2 mi
Hyde Park Golf Course 5.9 km / 3.7 mi
Niagara Falls City Hall 8.6 km / 5.3 mi
Niagara River Gorge 8.7 km / 5.4 mi
Seneca Niagara Resort & Casino 8.9 km / 5.5 mi
Old Falls Street 9 km / 5.6 mi
Niagara University 9.1 km / 5.7 mi
Conference Center Niagara Falls 9.1 km / 5.7 mi
Niagara Falls Culinary Institute 9.3 km / 5.8 mi
Aquarium of Niagara 9.5 km / 5.9 mi
Niagara Gorge Discovery Center 9.6 km / 6 mi
Niagara Gorge Trail 9.7 km / 6.1 mi
Niagara Falls Observation Tower 9.8 km / 6.1 mi
Maid of the Mist 9.9 km / 6.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 69
  • Number of floors (main building): 3
  • Suites
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry serviceExtra charge
Show 7 more facilities & services
  • Air conditioning in public areas
  • Lift accessExtra charge
  • GymExtra charge
  • Business centreExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CAPACITY 1QUADRUPLE • CAPACITY 1QUA.C1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    QUADRUPLE CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible-Queen Size BedDouble or Twin • Accessible-Queen Size BedDBT.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    Double or Twin Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 28 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    DOUBLE STANDARD

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin QUEEN BED NON SMOKINGDouble or Twin • QUEEN BED NON SMOKINGDBT.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    Double or Twin QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 5 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 4
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    Room TWO QUEEN BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 4
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BED • 1 Bedroom • 5 m²ROO.QN
    Room QUEEN SIZE BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    Room QUEEN SIZE BED

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 5 m²ROO.2Q-1
    Room TWO QUEEN BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    Room TWO QUEEN BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Surestay Plus By Best Western Niagara Falls East

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Surestay Plus By Best Western Niagara Falls East

7.6
Very good
1,001 Reviews
Cleanliness
7.8 /10
Service
8.0 /10
Comfort
7.4 /10
Condition
7.4 /10
Neighborhood
8.0 /10
Amenities
7.2 /10
100 reviews shown
6/10
Pleasant
30 Jul 2026
Dinakar
Staffs are not very helpful
8/10
Excellent
28 Jul 2026
JOSEPH
property and rooms could have been maintained alot better
10/10
Exceptional
15 Jul 2026
Maribel
Awesome
4/10
Poor
12 Jul 2026
Brandy
Duvet was stained, WiFi didn’t work the 2nd day so no TV. Pillows were sweat stained/yellow. Very little options for breakfast. Room was very small.
Partner
2/10
Poor
11 Jul 2026
Michelle
First off the pictures that they have posted are no good to what you actually are faced with. The place smelled bad right at the door. There were gnats on the ledge of the front desk. They allow pets there so the carpet on the first floor smells like pee. My room was mediocre until I checked the bed and lifted the layer of sheets. I never seen so many stains like I did that night, there was also a mouse dropping, yes a mouse dropping in-between the sheets! There was also strands of hair, and mold under the shower head. The staff was sincere and helpful. He even tried to change my room, not once but like 3 times. Each room he showed me the sheets were all stained and in one room there was even blood on the sheets. Each room also had a very bad smell except for one. At this point I was totally through and had to go. I should have received a total refund but I was charged a night's fee. I tried to post pictures but couldn't.
Family_with_children
6/10
Pleasant
11 Jul 2026
Shannon
The room was clean and the beds comfortable. But there was a lot of noise from other guests
8/10
Excellent
11 Jul 2026
Sumathi
Everything good & recommend to stay
2/10
Poor
28 Jun 2026
RItann
Pet friendly is a plus.
Hotel room was not very clean.
Pet
10/10
Exceptional
24 Jun 2026
Brittney
will stay again
Business
4/10
Poor
23 Jun 2026
Carol
Extremely noisy fan in washroom
Partner
8/10
Excellent
23 Jun 2026
Tanya
Everything was great except the outside could be maintained better.
Partner
8/10
Excellent
21 Jun 2026
David
Room was clean. Breakfast had a good variety though the same every day. Location is a few miles away from Niagara Falls State Park but that was our choice to be away from the crowds.
Family_with_children
6/10
Pleasant
19 Jun 2026
Robin
Very small room but okay for our purposes. Would have liked two chairs. We stayed 4 nights - some were quiet others a little noisy, but overall it was fine. Every morning the elevator smelled overwhelmingly of eggs. It was gross. Breakfast was okay, but we did decide to go out to breakfast one morning for something different.
There is ONE BBQ grill and it was full of empty cans so not usable.
I would not stay there again even though the price was good.
Partner
6/10
Pleasant
09 Jun 2026
Scott
Stayed for 2 nights and never could get the tv to work. The guy at the front desk came up and tried to connect it and then restarted the router. It worked for about a half hour and disconnected again. The breakfast didn't look very good so we just went out to eat at a local restaurant. The room served it's purpose but I would look for somewhere else to stay next time I visit
Friends_and_family Family
8/10
Excellent
02 Jun 2026
Ramzy
The hotel itself is a good budget friendly option for those who just need a place to stay at for the night. You shouldn't expect a lot from the hotel.
Parking is okay, self park and there are adequate spaces for everyone.
The staff were good but I notice that no one is always at the front desk, they usually go and do other duties when there are no guests at the front desk.
The free breakfast was good in my opinion for the price of the room.
So the hallways have a lingering smell which depends if you are overly sensitive when it comes to smells. The room wasn't that bad. Small, enough for two people to sleep in. The bathroom was adequately cleaned. The showerhead was loose though there wasn't any leaks.
Partner
6/10
Pleasant
29 May 2026
Pankaj
The room was not spacious for 5 people. Sofa bed was not comfortable.
Friends_and_family Family
10/10
Exceptional
23 May 2026
Orlando
Las habitaciones estaban limpias y el personal muy amable e atento.
2/10
Poor
19 May 2026
Verified traveler
I paid $100 for a room, bathroom door doesn’t stay closed, walls were missing baseboards, it makes smell on a room,sheets were smelly, I wouldn’t pay even $10 if I knew
10/10
Exceptional
11 May 2026
Nelson
Hfg
4/10
Poor
04 May 2026
Michael
Outdated small rooms, located close to the airport.
4/10
Poor
03 May 2026
Chrystal
Room was pretty dirty, we checked in late so it wasnt worth it to find something else
10/10
Exceptional
01 May 2026
Ed
Room was clean and spacious. Breakfast was great. Staff was great as well.
Partner
10/10
Exceptional
30 Apr 2026
Thomas
Easy check in. Slept Well
Large breakfast was Yummy. Staff very friendly and loved the Tub
2/10
Poor
25 Apr 2026
Richard
I asked the employee working the front desk on Saturday night for some Kleenex, as the box in the room was empty. After much back and forth, because of limited English, he eventually agreed. After an hour, still no Kleenex. I called again. Later, a handful of napkins were delivered. I gave up at that point.
Partner
8/10
Excellent
22 Apr 2026
Sharon
Breakfast was just ok, it wasnt fresh when we went down at 745am, no fruit or yogurt left, coffee was not good,and no hard bouled eggs, i say this cause previous stay all this was good, not this time
Friends
8/10
Excellent
13 Apr 2026
Ross
It was clean, the bed was comfortable.
10/10
Exceptional
30 Mar 2026
Seyvion
Clean nice room. Great, hot breakfast. Will come back.
Self
10/10
Exceptional
26 Mar 2026
Jorge
To be honest i couldn't ask for more everything was excellent and would highly recommend
Partner
10/10
Exceptional
19 Mar 2026
Stephanie
Great room. Price is good for the room. Breakfast is great
Partner
6/10
Pleasant
15 Mar 2026
Brian
Building and room felt a little dated, but we're glad there were microwave and fridge available in our room. Would be nice if there's also a laundry room, and breakfast could have a little more selection besides just eggs, sausage, waffles and toast.
Family_with_children
6/10
Pleasant
08 Mar 2026
Daniel
Staff rude
Pet
8/10
Excellent
19 Feb 2026
Julie
Staff were friendly, hot ipgraded to a bigger room without asking. Breakfast had hot & cold items which was great.
Partner
10/10
Exceptional
19 Feb 2026
Emily
Kindest staff ever! So helpful and sweet. Nice modern rooms and a tasty breakfast. Perfect short stay hotel!
Pet
10/10
Exceptional
13 Feb 2026
David C
Great place, very friendly staff. The room was super clean and the bed was comfortable. Due to the storm, me and my friend just stayed in the room and watched movies. We had the best time!
4/10
Poor
13 Feb 2026
Javier
The mattress was old and deformed, you can hear the noise from others rooms and the breakfast was awful
10/10
Exceptional
02 Feb 2026
Sheshagiri
The room was clean. Had an accessible room, so lots of space. Bed was beyond comfortable.
The shower curtain needs to longer and made of heavy plastic instead of fabric. Accessible room with no bathtub, so water sprayed onto floor while showering.
Leisure Self
2/10
Poor
03 Jan 2026
Tameka
There was pure banging in the was unable to sleep. Talk to the manager all she said was sorry. Was one of the worst service would never go back
Friends_and_family Family
8/10
Excellent
31 Dec 2025
Fernando
Very good
10/10
Exceptional
28 Dec 2025
Bhaswati
Everything was perfect... the front desk was very cooperative.
Leisure Family
6/10
Pleasant
18 Dec 2025
Somya
Room was quite small and there was funny smell in the corridor of 2nd level, not that clean!

Front desk was amazing though!
10/10
Exceptional
09 Dec 2025
Esteban
Clean room
10/10
Exceptional
03 Dec 2025
Stephanie
Yes it was a great place for the price
Friends_and_family Family
10/10
Exceptional
24 Nov 2025
Pearl
The check in and out staff was wonderful and the clean, quiet room was great . really enjoyed my stay
Leisure Self
6/10
Pleasant
11 Nov 2025
Sarah
breakfast items were cold & not re stocked, TV did not work even with new batteries (no one offered to help), fridge didn’t stay cold, wifi was not consistent, hotel had dirty/smokey smell
Leisure Friends
10/10
Exceptional
03 Nov 2025
ashlee
Greay
Leisure Friends
10/10
Exceptional
27 Oct 2025
Stephan

Dog poo

Could have been a little better at the dog area, seems nobody picks up the 💩
Friends_and_family Family
4/10
Poor
15 Oct 2025
Deepa
No friend staff , poor service
8/10
Excellent
15 Oct 2025
Pammela
Staff was friendly. The property was clean. The breakfast was otherwise alright, with the exception of the eggs, they were pretty watery. Everything else was fine.
Leisure Family
4/10
Poor
13 Oct 2025
Deborah
This property needs an update. In fact, most of the lodgings in Niagara Falls city need updates. If I stay again it will not be in this city.
Leisure Self
10/10
Exceptional
13 Oct 2025
Surya
Excellent!
8/10
Excellent
13 Oct 2025
gail
Bed was very comfortable but the bathroom wasn’t the cleanest, overall a good stay!!
Friends_and_family Family
8/10
Excellent
12 Oct 2025
Lorinda
The overall stay was good. Breakfast was good every morning. The staff was great. Always helpful. We were just kinda surprised on how small the room was. Just was not expecting that. Also we must have had some workers staying above us. Very noisy and up every morning at 5 30 or 6 stomping on the floor. Which is not the hotels fault. Just rude people. Only thing keeping us from giving a 10 out of 10 is the size of the room. But clean hotel and friendly staff..
Partner
6/10
Pleasant
12 Oct 2025
Amber
Very basic room but sheets were stained. Breakfast was limited and didn't appear to have an attendant to keep things stocked and clean. Booked it because we were taking our dog. Next time will pay more for better quality. Bottom line... you get what you pay for.
Leisure Partner
10/10
Exceptional
06 Oct 2025
Javon
Great staff
Leisure Self
8/10
Excellent
04 Oct 2025
Janice
The staff here are extremely helpful and kind. We would stay here again simply for that reason. The bed was very comfortable and nice large screen TV with endless viewing choices. Hotel itself is a little tired looking inside but we would stay here again for all of thd reasons listed above.
10/10
Exceptional
29 Sep 2025
Anna
Was nice location and friendly staff!
Friends_and_family Friends
10/10
Exceptional
24 Sep 2025
STEPHANY
It was great for my family and my pet!
8/10
Excellent
23 Sep 2025
DIADENIS
The bathroom was not fully clean ,I had to clean it myself .But the staff was super nice and attentive.
Business_and_leisure Partner
6/10
Pleasant
22 Sep 2025
Carmen
clean, friendly staff, rooms & bed too small
10/10
Exceptional
21 Sep 2025
Jessica
Its a nice place to stay would stay again
Friends_and_family Family
2/10
Poor
18 Sep 2025
Aimee
Room was dirty, top of shower was full of hair, dust, and dirt. Saw and squished a few German cockroach’s and don’t think they bleach the towels or bedding. Day staff are friendly at the desk, breakfast is below average, and they are not animal friendly at all even for service and Esa.
Leisure Pet
10/10
Exceptional
13 Sep 2025
STEPHANY
Great for my family, I had my dog with us and the green area outside served us well. Staff is friendly and room was clean!
Leisure Family_with_children
6/10
Pleasant
13 Sep 2025
renato
Food in the hotel has limited choices. Place or property seems not keep well…seems dirty
Leisure Family
10/10
Exceptional
11 Sep 2025
Tyler
Great breakfast
10/10
Exceptional
10 Sep 2025
Anne
l was surprised at how small my room was. Just one queen bed. But then it really was fine for just me! I stayed 2 nights. Big tv,fridge,microwave,updated room. Comfortable bed and nice shower! Had trouble operating the tv remote,so i just watched NBC! Typical breakfast whoch was fine. Friendly staff. I would stay there again!
Leisure Self
8/10
Excellent
08 Sep 2025
Muhamed
Family friendly ,clean room
10/10
Exceptional
08 Sep 2025
Stephanie
Didn't like not really a patio area or a pool but otherwise was clean, quiet inside hotel. 1 hotel key ended up not working but it was fine. Next door on Sat was extremely noisy from a party but thankfully it was done by like 730 pm as everything was vibrating from the noise. Breakfast had nice variety including eggs, sausage, muffins, waffles, bread, yogurt, cereal, coffee, tea, apple and orange juice. Staff was very attentive. Overall very happy with stay
Leisure Friends
10/10
Exceptional
07 Sep 2025
Muhammad Obaid
.
2/10
Poor
06 Sep 2025
Randy
Will not use this company again in the future.
Leisure Partner
8/10
Excellent
04 Sep 2025
Therese
Everytning was fine. Here are a couple of suggestions..

1. Explain when/why sheets and towels are not changed daily. Not an issue for me but some travelers are unaware of this practice.
2. The light/vent fan in room 123 is very, very loud. I did not even turn the light when I woke up in the even because I did not want to wake my companion. Changing fan or a night light in bathroom would help.
3. There are no shades or filtering curtains on windows. It is nice to get natural light, but one cannot open the curtains without compromising their privacy and or without blinding sunlight coming in! Shades or filtering curtains would help!
Otherwise, all good!
Leisure Friends
10/10
Exceptional
29 Aug 2025
Ben
Not sure why this hotel doesn’t have higher average ratings. I consider it to be the best value of any I’ve stayed in. They have a small army of super friendly and helpful staff and the room very clean and fresh. B’fast was great too. Highly recommend!
10/10
Exceptional
29 Aug 2025
Andrey
OK!
Leisure Family
10/10
Exceptional
25 Aug 2025
Rhonda
X
10/10
Exceptional
23 Aug 2025
David
Excellent ataff
Partner
6/10
Pleasant
17 Aug 2025
Mehmet
The staff was generally good, but the overall quality of the hotel was very low, and apart from being close to Niagara Falls, it had no features that justified the money we paid.
Leisure Family_with_children
8/10
Excellent
17 Aug 2025
Aaron
Quite, fairy clean for most hotels
Family
10/10
Exceptional
17 Aug 2025
Mohamed
Good hotel
Leisure Family_with_children
10/10
Exceptional
16 Aug 2025
eduardo
Clean
Leisure Family
8/10
Excellent
12 Aug 2025
Lakeischa
Trash outside wasn’t emptied the entire weekend, was overflowing including trash receptacle for dog waste
6/10
Pleasant
11 Aug 2025
Jitendrakumar
Very quiet
10/10
Exceptional
09 Aug 2025
Vinod

Silence

Great location and amenities were not far with great silence.
Friends_and_family Family
6/10
Pleasant
05 Aug 2025
Lori
Dated and needs a good deep clean at least the room we had
Leisure Family
10/10
Exceptional
03 Aug 2025
Daiana
Recomended
Leisure Pet
8/10
Excellent
03 Aug 2025
Stephanie
Overall it was fine and worked for us but wasn't as nice as other surestay hotels we have stayed at. The room was smaller than expected and the couch bed in the listing was a nice trundle style. The room contained a cheap vinyl futon But I honestly don't think one of the nicer couch beds would have fit in the room. The regular beds were comfortable but again the room I booked said 2 queen beds and it was 2 full beds. Not the end of the world but didn't match the listing.

The staff was great. They were friendly and accommodated any requests I had quickly
Leisure Family_with_children
8/10
Excellent
28 Jul 2025
Leah
It was a bed and a shower as we were passing through Niagara. We got there late and left early. I will say the space around the beds was very limited. But otherwise, check-in, beds, quiet environment, and staff were all great.
10/10
Exceptional
26 Jul 2025
Michael
Love it
10/10
Exceptional
24 Jul 2025
Brisa
The Staff were very friendly and made my accommodations for my ESA so easy.
6/10
Pleasant
18 Jul 2025
Miguel
No coments
8/10
Excellent
15 Jul 2025
Darshan
The hotel is pretty decent and clean. And very near to the falls.
Leisure Family_with_children
6/10
Pleasant
30 Jun 2025
Maria
Limited dining
Business_and_leisure Family
10/10
Exceptional
28 Jun 2025
Dominic
Everything was amazing my family had a wonderful time.
10/10
Exceptional
27 Jun 2025
Lorimar
Excelente 100% recomendable
10/10
Exceptional
25 Jun 2025
Juan
Friendly and helpful service, very organized.
Leisure Family
10/10
Exceptional
21 Jun 2025
CLAUDIA
Clean place
Leisure Family
10/10
Exceptional
20 Jun 2025
Gail
Staff was very pleasant and helpful. My room was very clean and they actually came in and made the bed for my second night. Price was super reasonable. There are many restaurants and stores located nearby. There was a good breakfast available.
Business
10/10
Exceptional
13 Jun 2025
Yolanda
Clean and love their breakfast
Leisure Family_with_children
10/10
Exceptional
11 Jun 2025
Suraj
Initially I had a glitch as there had been no updates in their system about my changed itineraries, but the staff was very polite and helpful to resolve the matter. I liked the hotel's parking lot. It is spacious and convenient for parking. Room was clean and the breakfast was also good to have.
4/10
Poor
09 Jun 2025
Prasad
We stayed for two nights, next day we ask for room cleaning and left for sight seen.

When we came back they only arrange the bed, no towel changed and floor / table not cleaned.

Not worth for that price
Leisure Family
6/10
Pleasant
09 Jun 2025
Ethel
The full breakfast was steamed eggs and they were green. There were sausage links and waffles and it was early but things ran out people were waiting they opened early for a bus and after they left at 7 am they didn’t refill for all others checking out between 7 and 8.
Leisure Family
8/10
Excellent
09 Jun 2025
Tamara A
Nice clean rom.
Leisure Family_with_children

Location & surroundings

Surestay Plus By Best Western Niagara Falls East
9100 Niagara Falls Boulevard, Niagara Falls, United States

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Surestay Plus By Best Western Niagara Falls East

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