Crowne Plaza Niagara Falls NY Riverside

United States , Niagara Falls - NY
NIAGARA FALLS, 7001 Buffalo Avenue
Show on Google | Website | Map

100 reviews shown

4/10

Poor

16 Feb 2026

Tv didn't work in room, parking was over crowded, housekeeping walked in our room 3 hrs before check out

Leisure Partner

6/10

Pleasant

15 Feb 2026

Benjamin

Only complaint about the room is at 9am on Sunday, there was no hot water to shower with.

Staff seemed unconcerned with anything other than checking us in and out.

The restaurant was nice though.

I would stay again. Just don’t expect a grand display of hospitality.

Partner

2/10

Poor

26 Jan 2026

Steven

The property was closed for renovation. I received a confirmation email the night before

Friends_and_family Family

8/10

Excellent

25 Jan 2026

shirley

Hotel was awesome, very friendly staff. My favorite part was the jacuzzi in the room, it was amazing. The only thing that I was disappointed over was the fact that the room where the pool is located has a lot of windows and it was freezing, also the pool was very cloudy and dirty looking so we didn’t get in.

2/10

Poor

17 Jan 2026

Virginia

We arrived to find the hotel was closed for renovation

Partner

8/10

Excellent

28 Dec 2025

Trina

Great location. Clean room and beds were comfortable. Lobby was nice and restaurant right on the property
Our radiator fan in the room was very loud. Like the fan needed oil. I know if I would’ve complained they would have switched my room but it was already late. Staff is super friendly

Leisure

10/10

Exceptional

19 Dec 2025

Dakota

Hotel was amazing great staff service quality and prime location

10/10

Exceptional

17 Nov 2025

alana

Yes

8/10

Excellent

08 Nov 2025

Katherine

Clean room. Shower room doesn’t vent well

8/10

Excellent

03 Nov 2025

denise

Clean, nice stay

6/10

Pleasant

27 Oct 2025

Kimberly

Rooms are dated and need updating
But was clean and comfortable beds
Great and easy access to the falls

Leisure Family

10/10

Exceptional

20 Oct 2025

Sheryle

Great in- house restaurant, beautiful view of Niagara River, quiet and great room! Easy drive to the Falls but not so close as to be in an overcrowded area.

Leisure

10/10

Exceptional

19 Oct 2025

Margaret

wonderful stay- beautiful property and great staff.

8/10

Excellent

19 Oct 2025

Chrissy

Stay was ok... Our room was pretty worn with rips in carpet, stained counters and rips in the bed frame . It was nice to look out at the river. I wasn’t happy with them holding 100.00 for “ incidentals “ and paying 10.00 a day to park in their parking lot. Location was good for what we were visiting for.

Partner

8/10

Excellent

18 Oct 2025

William

Comfortable beds. The pillows are so comfortable I wanted to steal one. Breakfast was excellent! Nice views from the dining room. We will stay there again.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Katherine

Restaurant on site was convenient

10/10

Exceptional

08 Oct 2025

Rea

The hot tub in our room was great, but got cold fast. I didnt want to keep running hot water to warm it back up. Very pet friendly, but the pet fee is pretty high for just one night, especially for an 11lb dog that doesnt shed. I made more of a mess than our dog did. The restaurant prices were great and the eggplant parmesan and caprese salad were fantastic. They made two meals for two people.

Partner

10/10

Exceptional

07 Oct 2025

Katanya

Excellent stay!!

10/10

Exceptional

06 Oct 2025

Christopher

All the staff were incredibly helpful and polite, the pool was great, and WiFi worked very well. My whole family enjoyed this hotel and felt very safe.
It took us less than 10 minutes to get to the falls or the nearest wal mart (in different directions) making it a fantastic experience overall.
The beds in our room were a bit lumpy, but overall not horrible. Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Matthew

Room was very clean, staff was very nice, the food was really good and the service was great would recommend anyone to stay

Partner

10/10

Exceptional

04 Oct 2025

Pauline

Clean room with nice updated design.
Staff is indeed helpful.
Air conditioning - adjustable.
Minor inconvenience: coffee machine is rather challenging to use

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Jenni

Bartender was awesome both nights. Bed was not great, big dip on the one side so really uncomfortable and pillows were saggy and really hard to sleep on.

Partner

6/10

Pleasant

02 Oct 2025

sarah

lunch waitress terrible

8/10

Excellent

30 Sep 2025

Robin

We only stayed over night, but were really happy with the hotel itself. The restaurant was a different story. First, we were seated by a very nice maintenance man who went into the kitchen to find our server. We asked the waitress what would be the best things to order because we had limited time to eat due to a scheduled tour. We ordered her suggestions and the eggs came different than what was ordered. The toast was cold and the servers were nowhere to be found again. We were the only ones in the restauraunt. Stay at the hotel, but go elsewhere for breakfast.

Partner

10/10

Exceptional

28 Sep 2025

Jose

My son had recently suffered an injury and was on crutches. They gave us an accessible room on the first floor and provided ice for him. Room was clean and comfortable. The restaurant seems nice as is the waterfront venue. Although we were told service would be severely delayed because of a private event. That was inconvenient because we chose the hotel because of the restaurant. That being said we found an amazing restaurant named griffon gastro pub. So we probably ended up better off.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Eliseo

Nice place

Leisure Family

4/10

Poor

25 Sep 2025

Inés

In general it was not what I was expecting at all.

The room wasn’t what I was expecting, it was on the first floor not a nice corner, and the smell was a strong old carpeting ,it seam that wasn’t have a good cleaning. Food was not good , hamburger was with a very dry and thinner peace of meet and and old peace of lettuce,french fries good. The room was not made for the day.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Georgeann

We had the best stay

10/10

Exceptional

18 Sep 2025

Diane

Excellent view of the river. We had noisy neighbors both nights, not your fault.

Leisure Partner

2/10

Poor

16 Sep 2025

Dominick

Thepool water looked green and cloudy. Also the pool room was like 85 degrees and was like a sauna. Other than that everything was fine

Leisure Partner

10/10

Exceptional

12 Sep 2025

Charlotte

The staff was excellent!Very helpful, friendly and respectful!!
We enjoyed our meals that were cooked to order!
They were all flavorful and delicious!
The property was very well maintained as well!

Leisure Family

10/10

Exceptional

11 Sep 2025

Susan

Right along the river, and had bar and grill right in hotel

Leisure Family

10/10

Exceptional

06 Sep 2025

Seka

The pool was great! And the location is 100% what we were looking for.

Leisure Partner

6/10

Pleasant

28 Aug 2025

Romel

The thing that stood out was the size of the room. It felt very cramped for a family of 4.

Leisure Family

10/10

Exceptional

26 Aug 2025

Sully

It was a great spot for a last minute reservation

8/10

Excellent

22 Aug 2025

Robert

Enjoyable stay. Staff was extremely courteous and accommodating.

Leisure Family

10/10

Exceptional

17 Aug 2025

Dan

It was great

10/10

Exceptional

12 Aug 2025

kaylin

The property was beautiful next to the river. My family and i enjoyed the pool. We also appreciated the help and friendliness of the staff

10/10

Exceptional

10 Aug 2025

omar

Very nice place

6/10

Pleasant

06 Aug 2025

Mary Jane

BEDS WERE UNCOMFORTABLE

8/10

Excellent

05 Aug 2025

Linda

The staff were very friendly and customer oriented. They are dog friendly but we weren't able to take our dog to the lower deck outside. I suggest that they keep the upper deck pet free and the lower deck pet friendly.

Leisure Pet

10/10

Exceptional

05 Aug 2025

SUBHASHBHAI

Nice hotel

10/10

Exceptional

04 Aug 2025

Darnell

1st time in niagra coming next year!!

The weather was great! Hotel was clean! The workers were very friendly! Not far from niagra!

Friends_and_family Family

2/10

Poor

02 Aug 2025

russell

One elevator and the matress was sunken in. Had to sleep on the floor. Rough place to stay.

Leisure Family

10/10

Exceptional

30 Jul 2025

Todd

Nice hotel in the river with great views and atmosphere. Clean and I would stay there again

Leisure Family

8/10

Excellent

28 Jul 2025

laura

Excellent stay, everything very good

6/10

Pleasant

27 Jul 2025

Brian

Our room and view were as described at time of booking. Room and hotel were clean which is always a plus. Location of the hotel is great between Buffalo and Niagara. Building only had one small elevator which I really think they should have disclosed at the time of booking. Especial when we booked a premium room. Time waiting for the elevator around check out was extreme and frustrating many guest.

8/10

Excellent

27 Jul 2025

Karen

Deceptive charges at checkin. Not published !

Stay was very nice. However surprise $100 at check in was unnecessary! And told at check in that it comes off your bill only to find out at check out it takes easily 3-5 business days to see in your account. Very deceptive Crown Plaza IHG! What’s the point ?

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Matthew

This hotel was like Crown Plaza’s forgotten step-child. There was hair on the bathroom floor when we checked in, stains on the window shades, and an overall musty smell coming from the rug in the bedroom. The shower pressure stung. There were patches on the walls near the top of the windows, clearly fixed in a shotty, quick way rather than the right way. So disappointing. This hotel is also not for people who are hoping to walk to Niagara Falls spots- only drivable. Not in the best area either. The only plus to this hotel was the friendly staff at the front desk. For the price I would have expected more. To the Crown Plaza corporate office: put more of an effort in this hotel, it needs a complete overhaul.

Leisure Family

2/10

Poor

26 Jul 2025

Kinjee

Very bad experience 😢

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Phil

Niagara Falls family trip

The hotel was clean, the view was great. The restaurant had great food and LIVE MUSIC! The mattress was a bit old and springy, but far from the worst. And one of the elevators was out of service which made going up and down to the 6th floor take a while. Short drive to the Maid of the Mist. Overall great stay.

2/10

Poor

14 Jul 2025

mamadou

Not clean for real it's a beautiful location but 😔

Business Family

8/10

Excellent

14 Jul 2025

Beth

It was great. People were friendly. Only 2 things that were a downer was we waited for almost an hr after ordering breakfast and finally left the dining area. We did get $6 back of a $50 breakfast, and a to go breakfast to take to our room, but it only half half of our order. Also one working SMALL elevator on an 8 story hotel IS NOT ACCEPTABLE. You guys had a lot of very unhappy customers and wait time for an elevator was over 15 minutes most of time. As I have metal in my ankle, going up five flight of steps was not an option.

Friends_and_family Friends

8/10

Excellent

14 Jul 2025

SURYA

Perfect

Leisure Friends

6/10

Pleasant

13 Jul 2025

Tony

Leisure Family

2/10

Poor

13 Jul 2025

Arturo

Disappointment in niagara

In need of a refresh, TV did not work in room asked for a discount for the inconvenience but nothing was discounted. Dirty carpets dirty red vacuum filter left on a table in front of the elevators. Pool was out of service during the summer??

Friends_and_family Family

8/10

Excellent

12 Jul 2025

Denice

The distance to the falls

Leisure Family

6/10

Pleasant

10 Jul 2025

Jose

Had to keep shades down in the room , steps to the pool right outside rooms windows.

8/10

Excellent

09 Jul 2025

Rodney

View of river easy parking

2/10

Poor

09 Jul 2025

Saim

Bad location and the room smell

Leisure Family

8/10

Excellent

08 Jul 2025

Alice

Smelly

The bathroom had a smell of dirty gym clothes or sweat. It was a bit irritating when using the shower. That was my only issue. Everything else was great. I dont expect a bathroom to smell that way and it seemed the exhaust fan wasn't working

Friends_and_family Family

6/10

Pleasant

07 Jul 2025

Jay

Room and hotel is dated, no microwave, area around the hotel is rundown , view of the water is nice.

10/10

Exceptional

06 Jul 2025

Catherine

Location on the edge of the river, pool view room had view of river also! Clean, inviting surroundings throughout.

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Arjun

view and location (close to everything) was great, checkin was below average. I had to wait till the receptionist finish his chit chat over the phone, with this much price per night no complimentary breakfast. Woke up twice by fire alarm within 2 hours on the same day due to careless kitchen crews.

Leisure Family_with_children

6/10

Pleasant

01 Jul 2025

Andriy

Property has a nice location. Receptionts - all three of them - were nice. One ofe the two elevators was broken and every trip downstairs took 10 minutes at least. Whoever was in the hallway with their radios talking all the time didn't add to relaxing atmosphere. Pool gate lock didn't work. Also, their restaurant was nice, but every single time there was a confusion that made me unwelcome - always something along the lines of \"do you have a reservation?\" and if you don't you can come in but you'll have to wait or you can't take a nice table etc. I had nice tables every single time and no one showed up to claim them, it was half-empty all the time, which makes me think that staff were trying to save these tables for some potential reservations (I've been told that couple of times). I don't give a damn about that and I don't think it's a smart move - I paid decent amount of money for this hotel (triple the price of what it should cost tbh, first night was close to $300 and it's not NYC). Anyhow, the stay was ok - they just could really do better.

Leisure Self

6/10

Pleasant

30 Jun 2025

Donna

We liked the location, housekeeping was wonderful, kept our room clean every single day. Staff was all very friendly. Downfall, they only have 2 elevators. One was broke the entire week and they said it had been broke for weeks before. Made for horribly long waits. We paid $1,800 to stay there (2 rooms) and had to pay $10 a day to use their parking lot, that makes no sense. Other than those things, it was ok.

Leisure Friends

6/10

Pleasant

30 Jun 2025

Brad

Ok stay

Only 1 working elevator. Hate the parking charges as well. Just charge me once instead of all the add ons

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Jennifer

Easy and quick

Leisure Family

4/10

Poor

26 Jun 2025

Verified traveler

Friendly staff with maintenance issues.

The bed was comfy but all of the outlets next to the bed and at the desk were not working. Had to charge our phones on the bathroom. Luckily they were able to charge with the plugs barely holding on to falling off the outlet. Only one elevator was working which caused us to wait for the fourth elevator before getting on because each time the elevator arrived at our floor, it was full.

Partner

6/10

Pleasant

26 Jun 2025

Lisa

The view of the river was gorgeous. Staff was very nice. One of the elevators wasn't working and we were on the 8th floor

2/10

Poor

24 Jun 2025

Terry

Check in was okay. Elevator took forever. Room needed repair. Beds were comfortable. Tub wouldn't drain. Restaurant service was very slow. One person taking orders, drinks and making drinks. Employees complaining. One was a housekeeper in the Elevator and one was the waiter. Front desk forgot to send someone up to fix drain. Short staff. Grumpy staff. I felt sorry for them but they shouldn't use that as an excuse and share their frustrations. It was awkward

Leisure Family

8/10

Excellent

21 Jun 2025

Letti

Decent Stay

The property is a decent property but the carpet need to be replaced in the rooms and there was only one elevator working.

Partner

2/10

Poor

17 Jun 2025

Julie

Did not feel safe.

8/10

Excellent

17 Jun 2025

Alex

I like it

Business

6/10

Pleasant

14 Jun 2025

mohammad

I only stated there for one night , the location is great and is close to every thing, didnt have a chance to set on the patio since a i waited for 15 minutes for a table and couldnt get one, as far as tge room it self it was clean the bed feels loae and make sounds on every move

10/10

Exceptional

13 Jun 2025

Alison

Staff was wonderful! Would not hesitate to recommend

Leisure Family_with_children

6/10

Pleasant

10 Jun 2025

Neha

Needs renovation!

Leisure Family_with_children

4/10

Poor

09 Jun 2025

Judy

The hotel only had 1 elevator in operation for all those guests, had to wait a long time for one. I booked my 2 days at $189.00 per night and was charged 322.00 for the first night and 173.00 for the 2nd night, my total bill was a shock to me due to it being over 600.00 dollars. This was a rip off. Never again

Leisure Family

10/10

Exceptional

09 Jun 2025

Thomas

Clean,neat.

10/10

Exceptional

09 Jun 2025

Brientha

This hotel was excellent the beds were comfy and very friendly staff. I would recommend this hotel absolutely.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Michelle

Nasty, needs a serious upgrade. Dingy, carpets were gross, no USB ports, furniture all scratched up. NOT A CROWNE PLAZA at all!

Leisure Family

10/10

Exceptional

29 May 2025

Jose

Great hotel, restaurant in property food was amazing

Leisure Family

10/10

Exceptional

29 May 2025

Alexis

Loved!!!

The staff was amazing!!! Highly recommend!!!

Partner

6/10

Pleasant

28 May 2025

Chae

The stay overall was good. Sad that we couldn’t get a room overlooking the river. I think there was party or something because it was super loud at night. Breakfast was not that good and overpriced.

Friends_and_family Family

6/10

Pleasant

26 May 2025

Pranay

The hotel is decent enough

Partner

8/10

Excellent

22 May 2025

Laurie

The room was spacious and the bathrrom was great with the large tub.
Only one elevator worked and we had the room with a kitchenette but there were no dishes, cups or silverware!

Leisure

10/10

Exceptional

19 May 2025

Ajmal

Nice and quiet.

Leisure Family

10/10

Exceptional

19 May 2025

Courtney

Check in was very easy and the room was clean

Leisure Partner

6/10

Pleasant

19 May 2025

Azad

Old and in disrepair.

The staff were amazing, friendly, and attentive, unfortunately the rooms and facilities have been completely neglected. Beds felt like we were sleeping on springs, room was old, outlets had burn marks, carpet was torn, and bathroom was rusty. One of two elevators was out of service for my entire stay. Staff and guests were sharing an elevator, making it nearly impossible to get on it during peak times. It’s really unfortunate because you can tell the staff were really trying, but clearly management doesn’t care about upkeep of the property. It’s long overdue for a renovation.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Stephen

Room was great, quite we reserved a suite don't know about standard rooms,close to the Niagara Falls, 10 minute drive, other restaurants, and stores 10 minute drive plenty of parking dont understand the charge for parking thou $10 a night we stayed 3 nights,restaurant on site alittle steep on prices example $8 for small loaf of bread ,big deck in the back very nice inclosed pool located alongside the Niagara River all in all very pleasant stay ,oh one other thing alot of busses came in the middle of the night alot of people checking out in the morning we were on the 8th floor only one elevator was working to aleast 20 minutes waiting to get to the lobby because elevator was stopping at other floors need to check in to that it was a very nice stay we there because it was my wife & i 50th wedding anniversary THANK YOU FOR ARE COMFORT staff was excellent.

Leisure Partner

8/10

Excellent

16 May 2025

Stephen

Save your money on the restaurant not many choices on menu,short staffed 10 minutes away restaurants not far away

Leisure Partner

10/10

Exceptional

15 May 2025

Dennis

Pool tends to get dirty quickly. Wondering if it gets cleaned daily

Leisure Family

10/10

Exceptional

01 May 2025

Johnson

I stayed one night it was as expected

10/10

Exceptional

30 Apr 2025

Jose Luis

Close to Canada port of entry

Very nice hotel, room with Jacuzzi was excellent. Wife liked breakfast.overall would recommend

Partner

10/10

Exceptional

25 Apr 2025

Saldana &

We booked for the river view and that was great but I got the feeling it is not the best area of the city

Leisure Family

10/10

Exceptional

24 Apr 2025

Jongmin

Perfect hotel for our family trip.

Nice scene from hotel room. Great facilities including a pool. Pet friendly. We loved it and will go again.

Friends_and_family Family

6/10

Pleasant

22 Apr 2025

Christie

Not bad, but not great either

Staff is doing a good job trying to maintain an older property on a limited budget. Several things were broken (rain shower head, wall thermostat, refrigerator door cover) and many others were tired and in need of replacement, most notably the mattresses.

Many little details added up to be a sub-par experience. It wasn't bad enough to check out halfway through our stay, but wasn't good enough that we'd recommend it, or stay there again.

Friends_and_family Family

6/10

Pleasant

22 Apr 2025

christopher

Beutiful river view - but a large un- landscaped parking lot in front of the hotel.

The surrounding area has not recovered from the de- industrialization of the rust-belt. It is derelect and poor. Devoid of charm or character.

Leisure Self

10/10

Exceptional

18 Apr 2025

Andrew

Staff was good l!

Leisure Self

10/10

Exceptional

16 Apr 2025

Debra

Our first stay on the American side of the Falls and, while this hotel isn’t in the center of the tourist area, it provided peace and quiet with a view of the river, just what we wanted. The facility is well maintained, the staff were very friendly and helpful. We ate at the onsite restaurant for dinner one night and, again, the staff was helpful and friendly. The food, especially their pizza, was very good and reasonably priced. We plan to stay here again while visiting family in the area.

Leisure Family