Red Roof Inn Niagara Falls

4/10

Poor

20 Feb 2026

Karen

The room was very clean, however, the furniture was very hard and uncomfortable and we could hear everything from the rooms upstairs, to our sides and in the hallway.

Partner

2/10

Poor

15 Feb 2026

Shannon

The sheets had stains on them. Mood by the bottom of fridge & fridge did not work! Don’t even stay in room 30 min. Left and went to another hotel!

Leisure Family

2/10

Poor

02 Jan 2026

Kristina

It wasn’t very clean. Looked way better in pics online than in person. Didn’t feel very secure.

10/10

Exceptional

02 Jan 2026

Meleen

Everything was clean and tidy no complaints

Leisure Family_with_children

8/10

Excellent

12 Nov 2025

Chiara

The room was a bit cold because but everythong wàs fine.

Business_and_leisure Self

10/10

Exceptional

22 Oct 2025

kevin

Room was fine thanks

10/10

Exceptional

20 Oct 2025

FNU

.

4/10

Poor

15 Oct 2025

ANTONIO

not very clean

10/10

Exceptional

13 Oct 2025

Suetania

Rooms were very accommodating, clean, and the staff was terrific.

Friends

8/10

Excellent

11 Oct 2025

Sundararajan

Value for money. Standard inn quality of rooms and maintenance.
My room allotted was not cleaned but the staff gave me a fresh room but with no apologies on the wrong allocation.
Parking space and dining options are great.

Leisure Family

4/10

Poor

11 Oct 2025

Bethany

Cobwebs all over the room. Shower wouldn’t drain. Outlets wouldn’t work. Had a musty smell.

Leisure Partner

8/10

Excellent

28 Sep 2025

Meghan

Vending machines were mostly out of stock

Leisure

10/10

Exceptional

22 Sep 2025

Randy

Needs some repairs and upgraded Also valet carts would be very helpful too.

Leisure Family

10/10

Exceptional

21 Sep 2025

John

All was excellent...
Except someone parked in a handicapped spot who wasn't handicapped. I questioned her about it, and she said it was okay because she was an employee.
She had several small children with her and what a horrible example she was setting for them. Totally lazy and inconsiderate. if I owned the hotel, she would no longer be an employee, if in fact she truly was.

8/10

Excellent

21 Sep 2025

Andy

Very convenient for the price, room was huge and clean.

Leisure Partner

4/10

Poor

18 Sep 2025

Tia

The bathroom toilet had feces left in the toilet the tub had a razor and shaving cream from the previous people in it. There were flies in the room. When we checked in the person at the front desk was not pleasant. The hallways smelled like dirty mop water. Overall the worst experience I have ever had .

Partner

10/10

Exceptional

06 Sep 2025

Esha

The staff were really friendly and kind. The room was clean, and I especially liked that the bathroom had plenty of extra towels in different sizes. All the room amenities worked perfectly. Overall, I had a very pleasant stay and would definitely return for another affordable holiday!

Leisure Self

2/10

Poor

03 Sep 2025

Sakshi

For $300/night this is a nightmare. No breakfast, indoor pool, no lotion, uncleaned bathroom, no sofa, felt like motel instead of hotel.

Leisure Family

2/10

Poor

03 Sep 2025

Andres

This is the most dirty hotel I have ever been to. The was very very dirty, bed was from previous guests, towels were literally dirty to the level when someone washed the floor with them. Dust and dust everywhere in the corridors, in the rooms and outside. We insisted on room change, new room was a bit better but for example toilet and bathtub were yellow (no one ever washes them !!!!!!). I understand it is not expensive hotel but in such condition it should be illegal to operate as a hotel/motel for the owners. DO NOT EVEN CONSIDER staying here!!!

Partner

2/10

Poor

02 Sep 2025

Maria

It was the worst experience, the water on the bathtub did not went out, we called the main office and they said that the pipes were to small which is very off for a hotel.
Terrible did not recommend.

2/10

Poor

02 Sep 2025

Joseph

Terrible, deplorable, not safe.

Do they clean, no. Mold growing on the inside of the shower door. Dentures! Left on the top of the headboard (how do you miss this). Hallway carpets arent vacuumed dont set your bags down. Floors are sticky!
Exposed outlet by the bed! (Fire hazard)
Safety? Think again. The side doors were unlocked no keycard requred or even installed and theyre not watched so anyone can enter the property. And the room lock on the door, barely attached, screws were all stripped on the door and the latch was cracked. A simple kick would nock the door down. Never staying again. Expectations were already low for a red roof inn but this one is deplorable.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Melissa

It was exactly and the stuff was great

Partner

10/10

Exceptional

21 Aug 2025

Leonardo

👍

4/10

Poor

19 Aug 2025

Leah

It smelled
In the bathroom
And a female staff that greeted us had no social skills.

Leisure Family

2/10

Poor

18 Aug 2025

Hamad

Very rude and nasty service.

8/10

Excellent

10 Aug 2025

PASCAL

Internet access not so great but overall experience better than the last time I stayed at this Red Roof Inn.

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Ruben

Everything is fine

Leisure

8/10

Excellent

04 Aug 2025

Roscoe

Good stay, bad house keeping.

Red roof inn has become my standard to compare others. But this one fell a little short with their posted signs and what really happens. They post that house keeping will be done on Monday, Wednesday, and Friday but the room must be empty, great. Checked in on Tuesday, made sure I was out of the room early on Wednesday, came back around 10 pm, no house keeping was done. Friday rolls around and once again, I made it a point to be out early for house keeping, returned about 5 pm to get ready for my reunion, no house keeping again, went to the front desk and asked if house keeping could get my room in an hour. Went back to the room and jumped in the shower, house keeping came and opened the door to the safety latch, I stepped out and let them know they were an hour early and continued to get ready. Opened the bathroom door and to my surprise, they left the door open. So I had to close it before I was able to even walk into the room. Very poor communication with house keeping, and very poor work ethics by house keeping. No aside from house keepings lacking, the rest of the stay was great, no smell of smoke in the room, the room was clean, and over all it was quiet. Everything I needed to get to was close and easy access. The location was perfect as it should be, being that this was a Howard Johnson's for almost 50 years.

Self

10/10

Exceptional

02 Aug 2025

Hannah

Nice place to stay on a budget close to everything

Leisure Pet

10/10

Exceptional

29 Jul 2025

April

The room was clean and cozy enough for us. No complaints at all.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Natalia Novita

good

6/10

Pleasant

28 Jul 2025

Dharmesh

Tired

Tired building.

Friends_and_family Family

2/10

Poor

24 Jul 2025

Kimberly

The staff refused to provide towels, bedding, and a working television remote. I was told by the woman at the desk that she went into the laundry room once and that if we didn’t get everything needed then that was it due to her not being able to get into the laundry room because the door was broken or she was not able to work the lock, key, or handle. It was something to do with the mechanics. To be told that after spending all that money, that is ridiculous!!

Leisure Family

8/10

Excellent

23 Jul 2025

Mudassar Junaid

Good one pls go for it .

Leisure Family

2/10

Poor

21 Jul 2025

Robert

Poor service, place smelled like cigarette smoke. And was loud threw out rhe evening

Leisure Partner

2/10

Poor

20 Jul 2025

Cassie

It should have been clear upon arrhval that this was going to be a bad stay. Utterly disheveled property. Got into the room after going through dirty carpeted hallway and stairs to a room that was sloppy and dated. We checked the beds for bugs but didn't see them right away. Opted to sleep on top of the bedding. Still, woke up to at least 4 bed bugs in one of the beds. It was 4 a.m. and we got the hell out. Told the front desk and asked for a refund, told no manager on site. We are traveling across the country to bring my daughter to school in California amd were so excited to see Niagra Falls. Never again will we stay at a Red Roof Inn.

Business_and_leisure Family

4/10

Poor

19 Jul 2025

Jacob

This is a very old hotel. You hear every single door slam and every single thing going on outside. If you want a good night's sleep you better bring earplugs for sure. Cleanliness is not very good either. There was no coffee in the lobby to get and there is no breakfast at this place.

Leisure Self

8/10

Excellent

19 Jul 2025

Avinash

It’s good

10/10

Exceptional

16 Jul 2025

Yanet

All good . Great service. Thank you.

10/10

Exceptional

16 Jul 2025

Donna

The rooms were spacious and great for my two dogs. Even though the property was older…it was very clean and the grounds well kept. I really enjoyed having close dining options and easy access to the highway and shopping! I’ve stayed here a few times now and I would recommend it to anyone traveling with pets!

2/10

Poor

13 Jul 2025

Gretchen

Bathroom was dirty, shower leaked into bedroom area, staff never cared, just asked if we wanted another room. Awful experience will never go back and certainly will never recommend!

Business Partner

4/10

Poor

13 Jul 2025

Suchitra R

Don’t stay here!!

The property doesn’t have elevator, we had a wheelchair. It’s a huge problem.

Rooms are like very old, patchy walls,
Broken switchboards and bathroom tiles.

Bathrooms not have proper vantaion.

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Jennifer

It was less expensive but ended up being budget and cheap.

Leisure Family

6/10

Pleasant

12 Jul 2025

Tamara

Location was good, however when we arrived after dinner, we discovered our room was not air conditioned prior to our arrival, so was hot, humid, and smelled. Once we got the AC on, room was OK after 30 minutes. Bed is hard, linen average at best. we paid $200 CAD, so was disappointing.

2/10

Poor

06 Jul 2025

janelle

It was absolutely filthy. I would bet the sheets hadn’t been changed . One of the nastiest hotels I have ever been in

Friends_and_family Family

8/10

Excellent

06 Jul 2025

hugh

location and pool

Leisure Family

4/10

Poor

03 Jul 2025

Irene

Hotel is very well located. Closed to Niagara Falls. Facility is old; pool was dirty; no remote control for tv. Only 2 towels for 4 people in the room. Could not sleep because people park at night with loud music and there was a big argument going on outside of the hotel’s parking lot.

8/10

Excellent

02 Jul 2025

Toni

Nice comfortable stay.

Leisure Pet

4/10

Poor

02 Jul 2025

Verified traveler

Not so good.

Friends_and_family Family

8/10

Excellent

01 Jul 2025

Manuel

Glass Sliding door was unable to lock.

8/10

Excellent

29 Jun 2025

Gina

This hotel was clean and fair price. Close to lots of places to eat and shop. Short drive to Niagara Falls. Pet friendly and a plus for us.

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

Seshu

Receptionist was so rude and don’t know how to respond and floor carpet is too dirty

Water not going in wash room’s properly. But it is not too good. Just okay to stay in short time for break / take rest few hours then booking is advisable(not suggestible for many days)

Leisure Family

10/10

Exceptional

23 Jun 2025

Alexander

Good

Leisure Partner

6/10

Pleasant

21 Jun 2025

Rasel

Reasonably priced with an excellent location—truly a place anyone would love in terms of convenience. However, the management really needs to address a few things. The balcony was dirty, with broken locks, which was disappointing. The room lighting was extremely dim, making the space feel gloomy. Basic amenities like hand wash and decent soap were missing, which is surprising because they’re not costly to provide. Also, the TV in the room felt like it was from the 90s—upgrading to a smart TV would definitely improve the guest experience. Also they should keep pool water clean but it’s not that clean. On the positive side, their check-in and check-out process was very flexible, which I really appreciated.

Leisure Family

2/10

Poor

14 Jun 2025

Kanwalinder Singh

It was the most worst stay . The property was very bad. The rooms were dirty. The bathroom were so bad. I coukd see moukd at many places. The waals are paper thin. There was only coffee in the name of free breakfast. The towels were dirty. The crowd living here were very shady. I had a 1 year old with me abd was scared the whole night due to the noises coming from neighboring rooms and outsode. I wouod never refer this hotel to anyone.

Leisure Family_with_children

6/10

Pleasant

08 Jun 2025

Miriam

Easy check in/check out. The room and the bathroom floor Could have used a better cleaning/deodorizing. Great for the price. Stayed with the dogs. Would stay again.

Leisure Pet

10/10

Exceptional

02 Jun 2025

Afsar

Front doors are loosly attached to logs, Patio sliding door is not completly locked. Housekeeping service is good.

Leisure Family_with_children

6/10

Pleasant

30 May 2025

monica

Hallways could be cleaner. Room scent can be fresher.

Leisure Family

6/10

Pleasant

28 May 2025

Charlotte

They didn’t have any forks
There was hair in the bathroom
Floor was dirty

Leisure Family

6/10

Pleasant

27 May 2025

alberto

the price to high the services was ok thank you.

6/10

Pleasant

20 May 2025

Kara

Loved the 3 beds in one room

Leisure Pet

2/10

Poor

18 May 2025

Md Monjurul Ahsan

I booked two deluxe rooms for one night and was very disappointed with the overall experience. One of the rooms had a clogged basin, while the other had a non-functional fridge and microwave. Cleanliness was a major issue—there were visible stains on the comforter, and the bathroom tissue holder fell off when I tried to use it. The open area had an unpleasant odor, and although the swimming pool was advertised as open, we were told it wasn’t working. Additionally, no complimentary water bottles were provided in the rooms; only after asking did we receive two. I paid $193 for both rooms, but the quality of service and amenities was far below expectations. Not satisfied at all.

Leisure Family

6/10

Pleasant

12 May 2025

Vishnu Bhargav

Average

8/10

Excellent

01 May 2025

Partha

Worth the price

The price is convincing enough to justify the quality of the room

Friends_and_family Friends

2/10

Poor

19 Apr 2025

Yeasir

Worse check in

Check-in experience was really bad. No one were at the desk. Lady was sleeping inside. Once she came out, no greeting, no apology. Didn't even ask for id.
Hotel itself is very nice. Internet was not great.

2/10

Poor

26 Jan 2025

Ethan

Terrible

I’ve stayed in a trap house in better condition than this hotel.

Partner

10/10

Exceptional

10 Jan 2025

Francesco

Thank you

2/10

Poor

01 Jan 2025

Jessica

I’d just like to start by saying that when we first entered the room, it looked great… until we settled in. There are two water bottles beside the microwave that have obviously been opened and someone has drank out of them.. they are still there as I don’t touch them because that’s disgusting. The mirrors and the windows have handprints on them that have never been cleaned clearly and the wall behind the toilet has some sort of dried blood stain as well as the curtains. Not to mention that all the towels have black curly hair attached to them and they’re full of yellow stains and when you try to dry yourself they come off on you… the floor looks like it hasn’t been cleaned in years and honestly if it weren’t for us having to stay tonight, I would never ever sleep in the bed because god only knows when the last time it was washed

Leisure Partner

6/10

Pleasant

30 Dec 2024

Jillian

My room smelt like dog pee and the floors were filthy…

Leisure Partner

10/10

Exceptional

28 Dec 2024

Johnny

Everything

2/10

Poor

23 Dec 2024

Robert

Worst room Ive ever been in.

This was the same quality you would expect at a homeless shelter. Everything wasfalling apart. Nothing was comfortable and the bathroom was dirty. The phone was missing the cable and the room wasnt stocked.

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Shelley

Easy check in. Friendly staff. Clean and we felt safe. It is very close to restaurants and shopping

Leisure Family

6/10

Pleasant

28 Nov 2024

Mariana

Having easy parking was a plus. Close to Niagara Falls. Unfortunately, our bathrooms were super dirty, the bathtub had a piece of tape holding together the soap dispenser that was about to fall. We didn’t feel safe taking a shower because of how dirty the bathtub and walls were.

Leisure Family

6/10

Pleasant

25 Nov 2024

Verified traveler

Leftover food left in the room

Previous guests' food was left in the room.
Front desk staff was prompt to attend to this issue.

Partner

10/10

Exceptional

16 Nov 2024

Kathy

DISGUSTING

This place is disgusting. It smells like mold. The tub has no plug but you don't have to worry about that because the bathtub doesn't drain. There's exposed electrical cords going from one room to another room down the hall where I tripped it just is just disgusting!

6/10

Pleasant

09 Nov 2024

Kimberly

A hotel needs a lot of work

4/10

Poor

07 Nov 2024

Jennifer

Not the cleanest

Room was ok. Not cleaned the best, used shampoo bottle left in shower and medication from previous occupant found on the floor.

Partner

10/10

Exceptional

01 Nov 2024

William

We would stay again

Leisure Family

2/10

Poor

28 Oct 2024

Cesar A

clean staff need improvement .. front desk .no one there you call no one answer

2/10

Poor

19 Oct 2024

Jessica

There were roaches and service was horrible. Not worth the money

10/10

Exceptional

17 Oct 2024

Adam

Very good

Affordable and convent for Niagara. Not luxury but clean and it gets the job done.

Self

10/10

Exceptional

02 Oct 2024

Rajgiri

Good

2/10

Poor

23 Sep 2024

Eswar Prakash

I had a horrible experience. We checked in late at night, and my wife found a cockroach in the room; we didn't have an option to vacate the hotel and reported it to the front desk. The front desk person changed the room, but it was no use; we found another cockroach after waking up in the morning. This place is very old, and we felt a weed smell all over the place. The ambiance of the hotel is very old, and the rooms and bathrooms do not even look like a 2-star hotel. While checking out, I discussed the same thing with the front desk lady; she was pretending not to report the cockroach issue earlier. She lied to me straight on my face. As per the description, they don't provide BF, but they provide coffee, and I don't see it available. I am not sure, why this hotel is not rated properly on Hotels.com and Expedia.com.

Leisure Family

8/10

Excellent

20 Sep 2024

Emily

Room was nice and clean and the staff treated us well! The room did have cigarette smell in it, but besides that it was great. I was able to spray some perfume and couldn’t really smell the smoke after that! I would stay again if I was in the area. Nice to have the shopping areas near by.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Tyriq

They accommodated me for a last min stay

4/10

Poor

01 Sep 2024

Arlinda

The room is okay roomy. But it’s dusty. And the bathroom no good is filthy.

Leisure

2/10

Poor

27 Aug 2024

Christina

Never again

Room was run down and dirty.

Friends_and_family Family

4/10

Poor

17 Aug 2024

Manjunath

There is no iron box/table/hair dryer. Patio door was not able to open. They had parking right infront of patio door. But unable to use due to door was not able to open/close. Had to call one time to close. But it was irritating every time to call to open/close door.

They did not come for cleanup. Trash was full.

Leisure Family_with_children

6/10

Pleasant

16 Aug 2024

Muneera

There was no iron and everything looks out dated

Leisure Family_with_children

10/10

Exceptional

14 Aug 2024

Michael

Enjoyed my stay there. Very quiet and clean

Leisure Family

2/10

Poor

07 Aug 2024

Jennifer

Not happy with Expedia but on top of that our room smelled so gross. At 1130 at night adults and a small child were loud in the hall for several minutes. The shower was walk in and horribly made and leaked on the floor into the living area. The gentleman at the counter seemed nice but everything else was horrible for the 300 some oddfollars I oaid.

Business_and_leisure Partner

2/10

Poor

04 Aug 2024

Behrouz

Old, not maintained, poor service and terrible customer service
The only good thing about the property is the proximity to Target plaza.
Terrible experience

Leisure Family

6/10

Pleasant

03 Aug 2024

Kyri

I got what I paid for. The sheets were stained and the spigot was rusty. It wasn’t the worst. The facilities in that area are older, but it was only 5 minutes from my destination.

Business Self

8/10

Excellent

31 Jul 2024

Phillip

I wish I would have requested an accessible room the stairs were a bit much with my luggage and bad knees elevator would take this place to the next level pun intended

Leisure Family

10/10

Exceptional

26 Jul 2024

Sharon

Staff

2/10

Poor

23 Jul 2024

Lorena

Super dark, very dirty! The bed cover has stains on it. The bathroom has molds. I'm very disappointed!

Leisure Partner

4/10

Poor

21 Jul 2024

Kim

You get what you pay for…right away there was a large bug crawling on the bathroom wall. I inspected the room for any more bugs but didn’t find any. There were 3 of us staying and only 2 towels so had to ask for more. There were 2 less than half rolls of TP in the bathroom and no extra rolls in the room. The shower water did not get warm until almost 5 minutes and then went from slightly room temp to scalding hot and took several adjustments to get to warm. You could also hear the next doors toilet flush through the wall. For an 8 hr stay we made it work but for $200 we would not stay again.

Leisure Family

6/10

Pleasant

21 Jul 2024

Shaun

Very basic

6/10

Pleasant

20 Jul 2024

Verified traveler

You can tell that the hotel was trying to renovate the rooms. They are trying to make them better but they still have some work to do. The room they assigned us first smelled like smoke and was grunge so we asked for a different one. The front desk person was nice enough to assign us a different one. The second was better. The rooms were big and you didn’t feel like you were on top of the other people in your room. I guess pets are welcome and the people next to us had a dog that would not stop barking. Breakfast was not included even though it said it was.

Leisure Family_with_children

2/10

Poor

20 Jul 2024

Verified traveler

Awful experience, staff is rude , neighborhood kids were allowed to use outside pool , they were cussing and ruining property . We couldn’t figure out all the bite marks on us including my 3 year old , BED BUGS that’s why , I asked for refund and was told no ,,, awful place do not stay here !!!!!

Friends_and_family Family