Name: Courtyard Niagara Falls, USA
Address: 900 Buffalo Avenue, Niagara Falls, 14303, US

2/10

Poor

26 Jul 2026

Jacqueline

The property was under construction. No big deal. But we booked a room for 7 adults and there was barely room for 5. They did not clean, take out the trash, or provide clean towels for 3 days in a row. Had to ask for toilet paper and fresh towels. And the elevators smelled horrific.

10/10

Exceptional

23 Jul 2026

Brenda

Rooms are clean and nicely decorated. Staff are friendly and helpful. Centrally located to many activities. There is a small store that has snack and drink options. The breakfast selection had enough items that most indivals will find something to eat. I would stay there again. Thank you to all the staff; your kindness made our girls get away even more enjoyable.

10/10

Exceptional

18 Jul 2026

Chinmay

clean rooms and friendly staff

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Francisco

Me gusto que esta muy cerca de las cataratas

Family

10/10

Exceptional

16 Jul 2026

sejalben

Nice good

4/10

Poor

05 Jul 2026

Kurian

Very bad customer service. Employees are not nice not professional. ( especially front desk employees) I asked one extra towel they said why ? .Room was leaking I complained. I’m not recommended.

Family_with_children

10/10

Exceptional

04 Jul 2026

Dilsher

All super good

8/10

Excellent

03 Jul 2026

Katrina

This hotel is currently undergoing building work which we were not aware of prior to arriving. When we arrived we originally thought it wasn’t open. The staff were not always friendly and we were disappointed that the hotel bar closed at 10pm.

Partner

4/10

Poor

02 Jul 2026

Andrei

I expected Marriott-level service, but this stay was a major disappointment, earning my first-ever 2-star review.
First, a massive booking discrepancy occurred: Expedia listed breakfast for 5, but the hotel only honored it for one, forcing me into an hour-long customer service battle with Expedia. Second, the room was poorly maintained: the bathroom sink was filthy, the shower knob was broken (and left unfixed due to "missing parts"), and we were shorted on towels. Most critically, the AC failed during a 90°F heatwave, keeping our room a stifling 75–78°F. To top it off, the breakfast bistro was painfully slow and kept forgetting our orders, despite being nearly empty.
The property is under renovation and the staff generally felt checked out. The only saving grace was the front desk agent at arrival; when he realized Expedia booked 5 people into a room with just two queen beds, he kindly upgraded us to a room with a pull-out sofa. Aside from his effort, the stay was unacceptable.

Family_with_children

4/10

Poor

29 Jun 2026

WENDY

This hotel was in a total remodel. Mo trained staff in the evening to bartend or cook food on the menu. They did not have items and didn’t know how to make a simple drink like a gin and tonic. No pinot Grigio. Breakfasts went a lot better. Pool was cold. Honestly, they just weren’t prepared for people staying there. Has potential though. Beautiful walk to the falls from the hotel

Family_with_children

8/10

Excellent

25 Jun 2026

Lori

The hotel was under construction so the lobby and surrounding areas were not up to par. The room was fine and clean but the swimming pool was freezing. The kids were shivering. Also, there wasn’t a clock in the room.

Family_with_children

4/10

Poor

25 Jun 2026

sachin

not good

6/10

Pleasant

19 Jun 2026

yara

The hotel is under a major renovation. Basically in the middle of construction site. Room temp was never under 72 even though it was set for 67. They did not have change for the laundry machine and sent me to a bank 10 minutes away to get change. No big deal, but I expected more…

Family_with_children

6/10

Pleasant

19 Jun 2026

Sri Harsha

Room is not sufficient enough for 6 people.
when I chose 6 people, this room should not be part of recommendations. I had to ask for extra Bedding for kids to accommodate. Since the room is not big enough, it was so congested. Bathroom door was not latching properly, toilet flush does not work properly, Bathroom basics like Tooth paste and brush I had to go and ask at the Front desk. Even the complimentary water bottles too. Room Price is expensive for Hotel that does not have Parking and there is some construction going on at the entrance. Overall it was jus Okayish for a nigh stay as it is close by to Niagara falls park, besides that there is nothing pleasant about this hotel.

Family_with_children

6/10

Pleasant

12 Jun 2026

Justin

We stopped in to enjoy the falls and the area. Upon arrival we found the hotel was under major renovations. The hotel was very short staffed and while the staff was trying it ultimately caused a start to a less than pleasant stay. Location was, o.k., and fairly walkable but not great. Elevators were spotty, no amenities besides an onsite bar/ restaurant. The bar was ok but huge prices for reheated food that came out cold the first time. Staff said it was equipment issues. Overall, for the hotel was ok but not great. I'd go elsewhere for the money.

Partner

2/10

Poor

11 Jun 2026

Mabel

I had a very bad experience. I was given a room that was not ready for occupancy. The beds were not made, there were towels on the floor, and trash had not been removed from the room. When I returned to the front desk to report the issue, I was informed that there were no other rooms available for my family, even though I had a confirmed reservation. As a result, I could not stay at the property.

It has now been four days, and I have still not received my refund.

Family

10/10

Exceptional

01 Jun 2026

PRASHANTH

Great place

Family_with_children

8/10

Excellent

01 Jun 2026

Donald

Everything was fine, the only drawback was the renovations that were being done in the front of the property

Family

4/10

Poor

31 May 2026

Angie

El lugar estaba no tan limpio y para recorder las cataratas solo se necesita un dia .. estubo bien el lugar pero para una estados larga en este momento por la remodelacion estubo bien

2/10

Poor

29 May 2026

samit

Room cleaning was not done at all. I have pictures of the room cleaning not done properly. A new low - even the garbage was not cleared!!!

Family

2/10

Poor

29 May 2026

Hamza

Booked for 5 persons, got sleeping space for 4, breakfast was only given to 2 persons. This is not hotel's fault, it's hotels.com's fault.

10/10

Exceptional

28 May 2026

Ayden

Spacious clean great location

Friends

10/10

Exceptional

27 May 2026

Altaf

Overall very good experience.
Just a 15-18 minutes walk from Niagara Falls attractions.

Friends_and_family Family

8/10

Excellent

26 May 2026

Kristen

Major construction going on…could have used assistance with luggage or better options to bring in stuff to the hotel. Kind of an inconvenience.

Family

10/10

Exceptional

26 May 2026

carlos

great place under remodeling cant wait to see it when is all done

Family

10/10

Exceptional

25 May 2026

katerial

Really had a smooth check-in. My room was huge. Location was excellent.

Self

6/10

Pleasant

25 May 2026

Jony

El edificio en remodelación el baño con costra sucio

Family_with_children

8/10

Excellent

20 May 2026

Dharmesh

The entry to the hotel is under repair. Hope that gets done soon.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Carla

The staff here at the hotel have all been wonderful to us, and we have been happy with the food served in the Bistro and everything else. We’ll stay here again.

6/10

Pleasant

10 May 2026

Catalina

Hotel was under major construction.

Family

10/10

Exceptional

01 May 2026

Raghad

Good treatment

8/10

Excellent

03 Apr 2026

Anthony

Ckean

Business

10/10

Exceptional

14 Mar 2026

Mohammed

I had a great stay at the Courtyard by Marriott in Niagara Falls. The staff were very friendly and welcoming from the moment I arrived, which made the whole experience even more enjoyable.

I was pleasantly surprised to be upgraded to a room with a balcony, which was a fantastic bonus and made the stay feel even more special.

The hotel also has great parking facilities, making it very convenient for guests travelling by car. Another big advantage is the excellent location, as the hotel is very close to Niagara Falls, making it easy to walk over and enjoy the views and attractions.

Overall, a very comfortable stay with friendly service, convenient parking, and a great location. I would definitely stay here again when visiting Niagara Falls.

Business

10/10

Exceptional

07 Feb 2026

Devon

I love this place

8/10

Excellent

03 Jan 2026

Michael

Safe and quiet while still being walkable

Business Self

2/10

Poor

16 Dec 2025

Brandon Daniel

Under renovation

6/10

Pleasant

17 Nov 2025

Natalie

Property is under construction. You have to park across the street. We couldn’t get hot water in our room. Shower was luke warm.

Partner

4/10

Poor

14 Nov 2025

brendan

No hot water in shower. Ice cold water a minute of warm. I had to get out of shower and wash my hair in the sink. It was ridiculous.

10/10

Exceptional

11 Nov 2025

Shannon

Staff was great - very friendly and helpful
Room was spotless and prestine

Partner

10/10

Exceptional

10 Nov 2025

Michael

The room looked like it was just redone. Everything went as planned and the service was excellent.

Leisure Family

2/10

Poor

04 Nov 2025

Ryan

Stay was terrible. Its my worse experience at any Marriott ever . I was told check in was at 4pm when i got there at 3.30pm and was awaiting my time they said the room wont be ready until after 4pm due to Short staff with housecleaning staff. The room was available at 4.45pm an when front desk contacted house cleaning they were shouting "wth whenever we are finished we will let you know. "

The heat in room 312 wasnt working . We were suppose to pay for parking 😒. Seriously paid parking at a hotel we already paid for ?

I am definitely going to cooperate for this stay . Not to mention everything on the website when booking was a lie . We couldnt see the falls an clearly it said fall view . We also booked with breakfast. At the hotel they said we had to pay for breakfast .

One morning at breakfast . I was handed my food , had to locate straws, napkins & cutlery myself .

I wouldnt recommend this place to anyone . An we flew from the carribbean .

If it was my way i would totally demand a refund ..

10/10

Exceptional

15 Oct 2025

Maria

Clean room

6/10

Pleasant

15 Oct 2025

Qi

Staff cannot be found. Parking sign wasn’t clear.

Family

6/10

Pleasant

14 Oct 2025

Bangji

area under construction. hotel condition is bit old and outdated.

Leisure Friends

8/10

Excellent

12 Oct 2025

Sam

Hotel was great. Quite comfortable. Food/Bar is overpriced. There was some sort of column next to the bed you had to negotiate around

Self

10/10

Exceptional

03 Oct 2025

Lauri

Quiet and very clean, updated Even had laundry area. While they remodel parking is across the street while a little less convenient not terrible Nice staff Would stay here again

Leisure Partner

2/10

Poor

30 Sep 2025

Mounik

Not clen room, its actually wet all the carpet we felt like its wet. Clogged sink in the restroom, also not cleaned toilet bowl. Overall room cleanliness is not good. They do charge for parking front of the hotel is in under construction.

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Christine

The room was spacious, comfortable and had all extras needed. Staff were helpful, and breakfast was good

Partner

8/10

Excellent

22 Sep 2025

Mark

parking was across the street and $10 a night

Leisure Partner

2/10

Poor

17 Sep 2025

Gitta M

I would not recommend staying at the Courtyard by Marriott Niagara Falls. We were very disappointed with our experience. First, the hotel has no nearbyparking(parking is across the hotel due to construction), which is extremely inconvenient for guests. On top of that, there was no courtesy water provided in the room (1st time that hotel don’t have a courtesy water ever)— a small gesture that could have at least made up for the parking inconvenience. The restaurant inside the hotel closes early, and there are no nearby shops or conveniences around, leaving guests with few options. To make matters worse, the night staff(front desk) was rude and unhelpful. Overall, this hotel did not live up to Marriott’s standards, and I would warn others to look elsewhere for a more comfortable and welcoming stay.

Leisure Family

8/10

Excellent

15 Sep 2025

Jayendrasinh

Staff is good and friendly , property is not cleaned enough

Leisure Family

10/10

Exceptional

15 Sep 2025

Rita

The staff is great here. The food, drinks and coffee options were great. We washed clothes on the 2nd floor and it was easy and the machines worked well. Beds were comfortable and the water pressure was on point.

Leisure Family

10/10

Exceptional

13 Sep 2025

Duane

The staff and facility were GREAT!

8/10

Excellent

31 Aug 2025

Jonathan

Clean property, pet friendly, currently under construction

Leisure Pet

10/10

Exceptional

21 Aug 2025

Antonie

This place has some construction on the front gate, a bit old building, hopefully Marriot makes it look pretty soon.

Friends_and_family Family

6/10

Pleasant

19 Aug 2025

Marygrace

It is not a 2 min walk as stated in view of property, probably a 15 min walk to Niagara state park

Leisure Family

10/10

Exceptional

19 Aug 2025

Desiree

We really wnjoyed our stay . Falls were within walking distance and it was just beautiful

Leisure Partner

6/10

Pleasant

18 Aug 2025

Rohit

Cleanliness and linens were lacking. The pillows were very old and not in good condition. I usually trust Courtyard standards, but this visit did not meet Marriott expectations. I am disappointed.

Leisure

2/10

Poor

17 Aug 2025

jerry

This place is a dump, construction going on. inside the hotel looks like they don’t take care of too much. weeds growing all over the place, garbage cans full of garbage .
Staff is pretty nice Outside and some stuff inside are awful I left a day early.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Karen

The property is under construction but it didn’t affect our stay.
When I checked in Tameka was very friendly and knowledgeable about the area. She was very helpful.

Leisure Partner

4/10

Poor

16 Aug 2025

Christine

The staff here were absolutely amazing! They were very helpful and friendly. Now for the hotel itself, it was very outdated and kinda dirty. The wallpaper in the bathroom was all stained bright green, and the door didn’t lock. The pull out couch mattress was so old and dirty, it should’ve been replaced years ago. None of the lights worked on the one side of the room. The ice machine didn’t work on our floor so if we needed ice we had to walk downstairs and ask the front desk. The pool was tiny and dirty! The hotel itself was just an all around disappointment, I expected more from a Courtyard Marriott

Leisure Family

8/10

Excellent

16 Aug 2025

eduard

The rooms where great the outside area was under going construction

Leisure Family

2/10

Poor

06 Aug 2025

Dinesh

DO NOT STAY at this property. Service is worst. Rooms were dirty. There are many good hotels near the fall and I recommend to book those.

Leisure Family

2/10

Poor

04 Aug 2025

Shraddha

there was no exhaust fan in the bathroom made the floor so dirty.
i asked for room service they just did bathroom cleaning
beding was not even touched
nothing else is done in the name of room service..
it was pathetic experience

4/10

Poor

03 Aug 2025

Srikanth

The rooms had a pungent smell . The property is dated and the bathroom toilet seat is unstable.

Leisure Family

2/10

Poor

02 Aug 2025

Roman

Failed to notify of construction at hotel, poor cleanliness of room.

Leisure Family

2/10

Poor

29 Jul 2025

Bhakta Ranjan

I was disappointed with my stay. The exhaust fan in the bathroom wasn’t working, which caused the floor to stay damp and slippery—posing a safety risk. Despite multiple requests, the body wash bottle was never refilled. Overall, the bathroom conditions made the stay uncomfortable and below expectations.

Leisure Family

10/10

Exceptional

28 Jul 2025

MIGUEL

Perfecto

2/10

Poor

27 Jul 2025

Susan

Staff was friendly. Place looked industrial in location and exterior. Exposed pillars. Crap in the corners (dust, bugs) in public areas. Expensive food. Sweaty eggs. No diet Pepsi. Slow or broken ice machines. No fan. Could not access open pool without staff. Limited fitness room without wipes or a fan. Out of lots of breakfast items. Felt like a cheap motel with a shiney expensive food counter. Hard bed. Depressing. But nice people working in a crappy hotel. You shouldn't feel bad for the staff -;but I did. All guests looked like "we have made a mistake".

Leisure Partner

6/10

Pleasant

27 Jul 2025

jeffrey

The ice machine was broken the entire week we stayed. The staff told us it was going to be fixed which it never was. The main parking area got closed off for painting I believe so everyone had to park across the street with no cross walk. The parking lot maintenance never happened though while we were there. I have stayed at many Marriott properties in different states, and this one was by far the worst and is in need of updates. Some of the staff was very helpful but I think some things were just out of their control. The hotel was also the furthest from the Falls, so we still had to drive everywhere.

Leisure Partner

8/10

Excellent

22 Jul 2025

Paula

This was adequate for my purposes. I only stayed for one night but the staff was helpful and welcoming.

Leisure Friends

10/10

Exceptional

22 Jul 2025

Ket Vui

The check-in staffs were very accommodating despite error in reservation through Expedia.

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Angela

Nice place to stay. Everything was clean and staff was very nice and helpful. Would stay here again.

Leisure Family

6/10

Pleasant

17 Jul 2025

Samantha

This hotel was located slightly outside of the Niagara Falls Park and away from most restaurants. A car was essential to visiting the park. We arrived early and checked our bags. Unfortunately, one bag contained a CPAP machine and the bag leaked most of our bags. According to my aunt, she had informed the staff to take care with this bag. With that said, I found the staff was generally kind and welcoming. An additional staff member may be helpful.
The hotel appeared dingy in some spots with general wear and tear. The historical pictures were a good decor touch. Hopefully, the hotel will replace the drapes and carpet. The suite was not anything special. The pull out bed was flimsy. The room was missing a trash can and did not have reliable wifi. Due to security, a staff member had to let guest into the pool. Two members of our party had the chicken wings. I am told they were burnt and missed dipping sauce. I'm not sure if I could recommend this hotel.

Leisure Family

10/10

Exceptional

15 Jul 2025

Jourdon

Niagara Falls stay

My girlfriend and I were traveling back to the Boston area with a new bike. We needed either space in our room to store bike or we were offered office storage, and we were kindly given a bigger room to accommodate space needed. The fitness area was very clean, there wasnt much to it but it did have free weights and an adjustable bench. I did bring my TRX, although there wasnt a pullup bar or an overhead anchor for it. There was also a pool that was also very clean, but I didnt use it. The bed and pillows were very comfortable and our stay was quiet. Would reccomend!

Partner

2/10

Poor

13 Jul 2025

Dilbagh

There are bugs on bedsheet

10/10

Exceptional

12 Jul 2025

Piyanuch

Informative, willing to help, and kind welcome.

Leisure Friends

2/10

Poor

07 Jul 2025

Randy

Rude staff. Nobody around. No coffee in lobby in am.

Leisure Family

10/10

Exceptional

06 Jul 2025

Gustavo

Location and Hospitality

2/10

Poor

03 Jul 2025

Denise

The quality at the location was way below what I expect from a Marriott.
Terrible tv reception and location was not very clean. Advertised soundproof rooms. But that was clearly untrue. It was very noisy. Slamming doors and kids running through the halls late at night.

.

Leisure

8/10

Excellent

25 Jun 2025

Kristin

Very clean rooms and polite staff. My only complaint about this place was that they need to consider adding a complimentary breakfast and coffee. They do advertise that breakfast is not free but that there is an onsite "restaurant". This is not entirely true however as it is a glorified Starbucks that had only 1 person working in the front both mornings we were there. The line for a cup of coffee in the morning was insane. Also, the coffee shop is closed after breakfast until dinner at 5 so if you think you'll be able to get a cup of afternoon coffee, you would be wrong as they don't even have complimentary coffee or hot water or anything available. I feel like this is generally pretty standard for most hotels so this was quite disappointing.

Leisure Family

10/10

Exceptional

23 Jun 2025

Georgia F

This property was clean, quiet and updated. We were able to walk to all the US Niagara Falls park activities and to restaurants.

Leisure Partner

10/10

Exceptional

21 Jun 2025

Lori

Nice friendly staff.

Leisure Family

8/10

Excellent

21 Jun 2025

Soumitro

Overall great property, per standards of Marriott

10/10

Exceptional

16 Jun 2025

Madan Mohan

Great experience

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Usamah

Good

Business

10/10

Exceptional

13 Jun 2025

Linda

Property was clean and service was friendly

Leisure Partner

8/10

Excellent

06 Jun 2025

barbara

Location to Falls is great

Leisure Family

4/10

Poor

29 May 2025

Adnan

-

10/10

Exceptional

26 May 2025

Maritza

Room was comfy, spacious and clean.

Leisure Friends

6/10

Pleasant

21 May 2025

Yobani

Good location.. close to the Niagara falls. Beds are too small and it was not it's cleanest. Pool was very small. They didn't clean whole we were away and they didn't change towels. Wouldnt stay here again.

10/10

Exceptional

20 May 2025

Rosa

All was well. Always

Business_and_leisure Family

8/10

Excellent

17 May 2025

Sciorra

We had a great experience. In the morning, we had breakfast and Chantelle was excellent.

Family

10/10

Exceptional

17 May 2025

Debra

Very friendly staff and accommodating. Area had things you could do in walking distance.

Leisure Self

6/10

Pleasant

15 May 2025

Jessica

Staff especially MILLY were very helpful and kind and professional

Leisure

2/10

Poor

10 May 2025

Myo Min

No show fully charge.

8/10

Excellent

09 May 2025

Lan

Ok

8/10

Excellent

30 Apr 2025

Halima

The swimming pool is too small

Leisure Family

6/10

Pleasant

29 Apr 2025

Yochanan

it was nice

6/10

Pleasant

27 Apr 2025

Amanda

They charge you for daily parking! The cafe in the lobby closes during the day which is inconvenient. The rooms were decently clean! Hotel staff was very nice! The girl who worked the cafe was super cool! Would go back for her!!

Leisure Partner