Skyline Hotel and Waterpark

Canada , Niagara Falls - ON
NIAGARA FALLS, 4800 Bender Hill
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Christina

Yes

10/10

Exceptional

10 Mar 2026

CHANGSOO

Location to the Niagara falls

Business

2/10

Poor

10 Mar 2026

Pakiza

Bad at everything

Family_with_children

6/10

Pleasant

10 Mar 2026

Colleen

This hotel is very conveniently located to Clifton Hill, Casino Niagara (not the Fallsview Casino)

2/10

Poor

08 Mar 2026

Pat

The carpet was dirty, the bed has marks on the covers, the curtains were stained, the tv didn’t work and the heater didn’t work.

Family_with_children

10/10

Exceptional

08 Mar 2026

Arjan

Nice

8/10

Excellent

06 Mar 2026

Ping

Our room faced the courtyard so got a little noisy at times . It has only 2 sockets for charging phones, one by the coffee maker and one in the washroom . The washroom was cold and even colder was the floor. Other than that, the check in staff was very pleasant & friendly & the staff who stored our luggage for an hour after checking out was nice too .

Partner

4/10

Poor

06 Mar 2026

Not really, water park closed very early, not worth it to stay overnight. Water chlorine smell is very strong, our eyes were so irritated after exposure in the water even not getting into water.

Family_with_children

6/10

Pleasant

06 Mar 2026

Trevor

Room did not have hair dryer staff was really good at the front desk

Family_with_children

4/10

Poor

05 Mar 2026

Patrick

Avoir de l'équipement tel que les lits non brisé, tv fonctionnelle, plus de couverture et mieux informer les clients pour les réservations

8/10

Excellent

04 Mar 2026

Frank

Family friendly

Family_with_children

10/10

Exceptional

04 Mar 2026

Ally

Bon séjour, glissade d’eau facile d’accès, belle place familiale

2/10

Poor

04 Mar 2026

Leah

The room was not cleaned whatsoever, phone was dirty, shower had hair in it, curtains had a hole and stain. They give you a very thin comforter for a blanket, no ac either. The bed was also extremely uncomfortable, it’s definitely due for an upgrade, I constantly had to change positions because I could feel the springs digging into my hips. Waterpark was extremely fun but the hotel is not worth it. You can find better for your money.

Friends

8/10

Excellent

01 Mar 2026

Michael

Very family friendly hotel. Courtyards were nice in the evenings.

Family_with_children

2/10

Poor

28 Feb 2026

Destiny

Room smelt like urine , we had no towels in our room
Our phone didn't work in our room , there was hair in our bathtub .

When we got moved , it didn't end there. I never actually got into a room to settle until after 9 pm

Family_with_children

10/10

Exceptional

26 Feb 2026

Stephanie

We had an amazing time. Staff was extremely helpful and supportive and very sweet. Thank you so a nice stay.

4/10

Poor

25 Feb 2026

Ashley

Staff need to do a better job at ensuring cleanliness! I got bit by bedbugs, the washroom shower curtain was dirty, the whole hotel just needs renovation. The only good thing was it being connected to the waterpark, other than that, I will NEVER come back to this hotel !

Family_with_children

4/10

Poor

24 Feb 2026

Shawna

Blankets were gross, rooms overpriced and not very nice, old and dingy. Beds uncomfortable and could feel the springs. Every time the guests above us moved around their room is sounded like they were going to come through the roof. On top of that we had to pay extra for the waterpark?!? Not worth the hefty price tag. Will not stay again.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Sarah

The walls were pretty thin - we could hear everything. Also no windows to the outside which felt weird

Family_with_children

6/10

Pleasant

22 Feb 2026

Cadijah

The room wasn’t the cleanest, and the tub was stained

Family_with_children

10/10

Exceptional

21 Feb 2026

Eshu

The room was good and the staff were friendly.

Family_with_children

6/10

Pleasant

21 Feb 2026

Ellie

Waterpark was good. My room and many other rooms don't have natural light. They have a window opening to an indoor courtyard with very limited natural light. I didn't like the room.

6/10

Pleasant

21 Feb 2026

Ashley

I only gave the hotel 3 stars because

8/10

Excellent

19 Feb 2026

Linxue

It is a good palce for family with kids age around 10.

Family_with_children

6/10

Pleasant

17 Feb 2026

Tamkeen

Hotel wasnt up to the mark, doors are broken no microwave in the room, shampoo bottle was empty not a good experience except the water park.

6/10

Pleasant

17 Feb 2026

Darian

The overall process for check-in and check out on the mobile was such a hassle. The system kept automatically trying to charge me for items. I already paid for. I had to call the hotel and the reservation line for clarity. The rooms itself was decent. I did the deluxe family suite with the bunkbeds, and it was more than enough room. On the Falls view website it makes it seem as if you can go to the buffet and the ice cream place, but everything is close but yet far at the same time. Overall, it was a decent stay I would go back to Canada, but I don’t think I would stay at the skyline unless I had a big group.

Family_with_children

10/10

Exceptional

17 Feb 2026

Sebastian

Pretty good stuff, nice place, excellent location

10/10

Exceptional

16 Feb 2026

Lynda

Room was ready before check in, staff was great, amenities were good.

10/10

Exceptional

16 Feb 2026

James Michael

Great stay

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Jennifer

Staff were nice rooms are good. Courtyard is a neat place to sit and having movie in the evening is pretty cool

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Brennan

The beds were stiff

8/10

Excellent

15 Feb 2026

Kostyantyn

Overall is Ok but 1 elevator for big hotel not enough. Staff was very friendly. Location is amazing - 5 min walk for all the attractions

Leisure Family

4/10

Poor

15 Feb 2026

Chantel

I’m giving this place two stars because the staff at the hotel and waterpark were fantastic. However, there are several reasons why I didn’t give it a five-star rating.

The hotel was outdated. The carpet in multiple areas was lifting up, and our room didn’t have a TV power cord, but they quickly got one for us. The curtains were also falling off the rod. Overall, the place wasn’t very clean. Walking in the hotel smelled like cigarettes.

The water park was okay, but it was very crowded. The fire alarm went off, and the staff handled the large crowd well, even though it was a false alarm. However, there were long waits for a water slide—an hour to be exact.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Feb 2026

Jose

Great hotel..comfy beds. Accessible to the waterpark

Partner

10/10

Exceptional

15 Feb 2026

Tina

The room was clean

Leisure Family

10/10

Exceptional

13 Feb 2026

Prathees

Rooms are small and do not give you a hotel feel. More like a Motel room.

But, the convenience of location and access to the waterpark makes it a good find.

additionally, the 8pm court yard movie for children are a plus.

Leisure Family_with_children

2/10

Poor

10 Feb 2026

Marian

Never more , everything old ... old tv nothing to do there after waterpark

4/10

Poor

08 Feb 2026

Tracy

The Staff was very rude, the one staff member tried to charge me more, when I told her no, she rolled her eyes at me and got very rude. Very very poor service. The noise was very loud at 11:00 pm, when my grand babies are trying to sleep, when I called down to complain they told me when they had time they would look after it. WOW!!

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Marika Kira

Good staff and clean room

Friends_and_family Family

4/10

Poor

06 Feb 2026

David

- Staff was rude after our keys didn't work after being reprogramed twice
- room had literally zero accessible power outlets
- fan on heater was so loud it would wake us up every 30 mins
- extremely dated

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

LETITIA

Rooms are up to date and clean. Courtrooms are awesome for everyone to enjoy. Our family loved the movie nights as well— what a nice addition to the stay! Excellent proximity to so many extra fun things to do for the family as well all within walking distance. And the waterpark is a fantastic place for families!

Leisure Family_with_children

6/10

Pleasant

04 Feb 2026

Melissa

The rooms are very old and run down, no soap in the bathroom or shower. Good kid-friendly place but the room we had (1714) could definitely use a renovation.

6/10

Pleasant

01 Feb 2026

SICHUANG

Too noisy on the air conditioner!
Also the env , too noise too

8/10

Excellent

01 Feb 2026

Sheree

Clean room friendly staff

Leisure Family

8/10

Excellent

31 Jan 2026

Genda

Clean room

6/10

Pleasant

29 Jan 2026

Kelsey

It seems to

10/10

Exceptional

28 Jan 2026

Jessie

Nice place to stay, very convenient to go to the water park. Staffs are friendly.

10/10

Exceptional

28 Jan 2026

Brandon

Very family friendly everything was great. Second time there will be back for a third.

Leisure Family

10/10

Exceptional

25 Jan 2026

Holly

Everything was great

6/10

Pleasant

23 Jan 2026

Cathrena

Water temperature was tough with little ones.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

KUN

Very convenient to get to water park

8/10

Excellent

19 Jan 2026

Esther

Room was clean enough except for a malfunctioning tv which was ultimately fixed upon calling front desk for help.

10/10

Exceptional

19 Jan 2026

Elizabeth

If you hate kids don't go here. Otherwise a great place for a little getaway

Family

2/10

Poor

18 Jan 2026

Sarthak Kumar

Terrible experience, the first night when we went to bed found blood stains on the bedsheets. When complained they casually offered to change the room or change the bedsheet.As we had kid and old person on board we requested to change the bedsheet. They sent the bed sheet and asked us to change it ourselves. They told that they don’t have any one available to assist us. Horrible.

The next day we were there in the lobby to watch the children movie with our son. They run children movie every weekend from 8 pm to 10 pm. My wife mistakenly left her winter Jacket that evening in the hotel lobby. The very next morning when we reported this in front desk to check lost and found for the jacket they told that nothing was left. We asked for CCTV footage and they said that it is not available in the lobby. We lost a $250 winter jacket and they didn’t even try to help us. It was indeed a worst trip. We asked to meet the manager but they told that he/she is not available.

Additional we booked for the hotel as there was a offer for 4 waterpark pass, however they clearly denied that the offer is only available when it is booked directly with the hotel but not with Expedia.

We had one of the worst experience! I had been booking with multiple times and this is the first time it’s extremely terrible.

Leisure Family

10/10

Exceptional

18 Jan 2026

Sara

Did not have breakfast

6/10

Pleasant

16 Jan 2026

Jayden

Insanely long wait to check in, I tried to do the fast check in online but they tried to charge me $45 in unknown fees to do it, it was labeled as “other fees” which I was not agreeing to pay for as I did not know what they were. When I finally got up to check in they asked for a physical card to have on file so I walked all the way out to my car to get it then realized they didn’t even need a physical card and I could have done it through Apple Pay. Whole process there kinda sucked. But the hotel itself was good and as advertised. My room was ready early which was very nice! Waterpark was good. I’d recommend.

Leisure Family_with_children

8/10

Excellent

15 Jan 2026

Christopher

Property seems a little dated.

Leisure Family_with_children

8/10

Excellent

14 Jan 2026

Shelley

Clean room. Easy access to waterpark.

Leisure Family

8/10

Excellent

14 Jan 2026

Serena

Basic, clean room, comfortable bed, walkway to water park. Water temperature at the park is on a cool side, but it is clean and well-maintained. Pool towels, bottled water and parking included in resort fees. Limited parking at the hotel but can park across the street at Hard Rock. No indoor access to that parking garage or the Sheraton/Hard Rock complex though.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Candace

Room was clean, staff was great!

10/10

Exceptional

11 Jan 2026

Mariana

It was an incredible experience, the hotel was very cozy and welcoming.

Friends_and_family Family

4/10

Poor

11 Jan 2026

Airin

Hotel is very outdated for the price, rooms are old and not very clean, beds are very uncomfortable and the late check in (4pm) is really inconvenient.

Leisure Family

2/10

Poor

10 Jan 2026

Saeedeh

The floor carpet is dirty since I have a toddler who’s crawling I can’t let him crawl, I asked for a kettle to make hot water for my son it took half an hour to bring me , there is no soap in the soap dispenser, it is already 10 pm and there is gathering in courtyard with lots of noises and can’t make my kids into sleep, so disappointing.

Leisure Family

6/10

Pleasant

10 Jan 2026

Ravjit

Room was way to noisey
Not clean

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Oliver

Good place to stay if visiting the skyline waterpark

Leisure Family_with_children

8/10

Excellent

09 Jan 2026

Rexie

The staffs are very friendly

Leisure Family_with_children

2/10

Poor

09 Jan 2026

Seonghee

I was so terrible. The room was so noisy. We couldn't sleep.

10/10

Exceptional

08 Jan 2026

Adolfo

Great place for family. Loved the movie nights for the kids

Leisure Family_with_children

6/10

Pleasant

08 Jan 2026

Natasha

The room was nothing special. It was clean. The hotel in general is run down and could use updating. The waterpark needed more staff as they were in rotation and made line ups long. Same thing for the price it was good, but could use some updating. I would 100% go back as it is a nice getaway. The thing we liked the most was that it was walking distance to the falls and the main street.

Leisure Family

2/10

Poor

05 Jan 2026

Tamana

Room wasn’t cleaned properly, towels smelled bad. Bed sheets irritated my skin and had an awkward scent, beds made noises . Heater had a loud on and off sounds since we left it on auto. I wouldn’t even come to this hotel if the stay was free. The only fun part was the Waterpark .

10/10

Exceptional

04 Jan 2026

Ivan

Everything was great, always coming back.
Just some adults don't understand that Skyline is mostly for children and kids do make noise.

8/10

Excellent

03 Jan 2026

Melinda

We stayed in room 1912 and the bathroom floor was unusually cold. We couldn’t walk on the floor without

6/10

Pleasant

03 Jan 2026

Cindy

The room had no window to look outside at all. It was very warm and couldn’t cool it down. It’s quite old and a bit run down. Checking in was really crazy. Huge long lineups and only a couple of small
Parking spots to unload and check in. The staff were amazing though.

Friends_and_family Family

2/10

Poor

03 Jan 2026

Elise

Half-hour line for check-in, confusing parking, broken room keys. It was a rocky start. Then the room was old and worn, stains on sheets and pillowcases, and lacking really the bare minimum in terms of amenities (e.g. no coffee for the coffee maker, one set of towels for a family of 4). All that is tolerable. But the noise… Walls and ceiling are paper thin. Large groups in the halls all night. Room above us stomping and shouting long after 1:00am. If you can’t sleep at a hotel, then what’s the point? The shocking part is that this hotel isn’t cheap. But you couldn’t pay me to stay here again.

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Krzysztof

Check-in was easy and friendly

Only having 1 elevator is very hard at check-in and checkout times

Maybe having 2 garbage and 2 recycling bins in the larger rooms would be good to have

Leisure Family_with_children

8/10

Excellent

02 Jan 2026

Andrew

Room was clean. Provided towels for water park upon arrival. Comfortable. No real complaints.

Leisure Family

6/10

Pleasant

01 Jan 2026

Leonides

Room keys are a little bit too sensitive. I had to have them replaced a couple of times.

Family_with_children

2/10

Poor

01 Jan 2026

Yvette

The rooms are not as advertised. Took over half an hour to find the room, there are no signs to get you to your room and as parking goes it is the worse I have ever seen. I would never recommend the Skyline Hotel to anyone.

Family_with_children

6/10

Pleasant

31 Dec 2025

Chad

Rooms were clean enough for a night stay

Family

6/10

Pleasant

31 Dec 2025

Melissa

The Perkins restaurant was an excellent, the food and service were both excellent and prices were reasonable.
The waterpark was very fun. It was busy but the lines moved quickly for the water slides.
The hotel needed better upkeep. It was clean, but the carpet in the hallways was wrinkled and needed to be replaced or fixed. In the room the TV only had one channel that came in other than the advertising channel for the property, the tv was not a smart tv so we couldn’t even stream. The toilet took a long time to flush and the bathroom sink drained very slowly, clearly some issues with the plumbing. The shower curtain had several rips along the top. The blankets were very thin and not at all cozy. The parking was also not without issues, although conveniently located it is not large enough to easily hold all guest vehicles and we spent a lot of time circling the lot for a spot as did several other people that we saw.

Leisure Family

8/10

Excellent

31 Dec 2025

David

The pedestrian bridge connects the hotel to the waterpark. Great for winter time

10/10

Exceptional

31 Dec 2025

RAGISH

There was no complementary breakfast otherwise stay, park access, parking all were good.

Leisure Family_with_children

4/10

Poor

30 Dec 2025

Cody

I will not go back

Leisure Family

4/10

Poor

30 Dec 2025

Dana

The room had a pretzel bag in the garbage. A hate sitting on the chair. Two large metal pieces sticking out of the bed frame. No shampoo, soap, conditioner etc etc.

4/10

Poor

30 Dec 2025

Megan

When we got there the toilet was not working, someone came and said it waa fixed. It continued to only work if it was flushed many, many times. We understans a movie was being played in courtyard 2, right ourside our room. The movie noise was fine, but people running around, screaming, knocking on our door/windows was a little much especially when it happened until 11pm. We called the front desk to ask if this could be controlled and we were told \"its a family hotel\" and nothing could be done. We have stayed at your competitor \"family\" hotels\" like the Americana and we did not have any of these issues. Again, in the morning as early aa 6am there were people screaming and running around. We have small children as well, but we also are able to respect the rules and would assume an establishment would follow suit.

Leisure Family

2/10

Poor

30 Dec 2025

Allan

poor service

10/10

Exceptional

29 Dec 2025

Heinrich

Hotel staff. Very good service.
Swimming fun right there in the hotel. Amazing experience

10/10