Skyline Hotel and Waterpark

Canada , Niagara Falls - ON
NIAGARA FALLS, 4800 Bender Hill
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100 reviews shown

6/10

Pleasant

12 May 2026

Erin

The staff was very friendly and helpful. The property is dated. The entrance smells like cannabis. On par with NiagaraFalls prices.

Family_with_children

4/10

Poor

11 May 2026

Kelsey

Rooms

6/10

Pleasant

11 May 2026

Afaf

Didnt try it

Family_with_children

2/10

Poor

11 May 2026

Robin

I was charged for parking when they stayed that parking would be free with my stay and then they charge my account twice once for $73.31
Then again for $20.59 all for parking ? All I had was the water that came with the room

4/10

Poor

11 May 2026

Abegail

Our last stay at Skyline Hotel was honestly disappointing. The room was dirty when we arrived there were a lot of used cotton buds beside the bed, and we even saw many ants inside the washroom. It also would’ve been better if they had a microwave available for guests.

The only thing we truly enjoyed was the easy access to the waterpark through their connecting bridge, which made things very convenient for families. Hopefully the cleanliness and room maintenance will improve in the future.

Family_with_children

6/10

Pleasant

10 May 2026

Jules

It had potential but definitely needs an upgrade!

Family_with_children

10/10

Exceptional

09 May 2026

Rey-Ann

Nice

8/10

Excellent

08 May 2026

Dawid

Yes

Family_with_children

8/10

Excellent

07 May 2026

Lindsay

Amazing and friendly staff. The hotel itself is so old and so needs some upgrades. Overall we were very pleased with the Water Park and the ease of parking and convenience of the location.

Family_with_children

8/10

Excellent

05 May 2026

Lynne

The room could be cleaner. had lots of hair on the floor and stuck to the wall in the washroom.

Family_with_children

8/10

Excellent

05 May 2026

Saturnino

Perfect for family trip get away

Friends_and_family Family

10/10

Exceptional

04 May 2026

park

Clean and nice staffs

Family_with_children

4/10

Poor

04 May 2026

Ashley

The room was dirty. We had no shampoo or body wash in our dispenser, iur sheets had stains and dust in the corners. Check in would have been better if the staff were more friendly. Sad that this place has gone SO down hill especiallyfor the price.

Family_with_children

6/10

Pleasant

03 May 2026

Tiffany

Was not what I expected. Children screaming and running all over the courtyard - no adult supervision and no staff near by to help. Price is right but not for the peace of mind I needed.

Friends_and_family Family

6/10

Pleasant

01 May 2026

Misha

The fan in our room was loud and there was some loud people close to our room late at night (not the hotels fault I know). We asked to move rooms and they let us have another room on the upper floor. The rest of our stay was quiet and pleasant. The staff is very helpful and friendly.

10/10

Exceptional

01 May 2026

Sara

Great place for families with children and the water is amazing Walking distance to everything

Family_with_children

8/10

Excellent

01 May 2026

Joseph

Everything was as it should’ve been we enjoyed it very much. Parking was great Will your accessible staff was nice room was clean.

Friends

8/10

Excellent

28 Apr 2026

Gary

Family friendly

8/10

Excellent

28 Apr 2026

Naoual

Kids had so much fun . The stuff are amazing but the hotel is not clean

Family_with_children

6/10

Pleasant

27 Apr 2026

Katherine

The hotel and waterpark were pretty rundown. Staff at the front desk were nice. The kids had fun at the waterpark. We struggled to get our little ones to sleep because there are courtyards outside all the rooms. There were kids running around and yelling in the halls and in the courtyards until after 10pm. We called down to ask the front desk if they could ask them to quiet down but they said the hotel \"quiet time\" starts at 10pm. For us, this is a bit late as our kids are usually down well before that. The walls are thin so we could hear everything and it was stressful.

The beds and bedding were not very comfortable and the blankets were really thin and did not have a cover, although a sheet was provided. Felt more like a hostel to be honest.

I was happy we had only booked one night. Next time I think we will stay elsewhere largely due to the level of noise - waiting until 10pm for the hotel to quiet down is just too late for our family.

Family_with_children

8/10

Excellent

26 Apr 2026

Brian

Check in went great! Good access to the waterpark. The hotel facility is a little bit tired overall but we had a great time with family.

Family_with_children

8/10

Excellent

26 Apr 2026

Damiana

Family_with_children

4/10

Poor

24 Apr 2026

Matt

Our room wasn’t vaccumed. There was a dirty shirt behind the bed. And the one bed was broken in the past and they used 3 pieces of angle iron and plywood to “fix” it, the angle iron was sticking out the side by about 6” and my self and several of my party have been cut, scratched, and bruised by it. I had to put my sandals over them to avoid anyone getting hurt if walked into them again. Also the cleaner left a dirty rag on the steps of the bunk bed

Family_with_children

10/10

Exceptional

24 Apr 2026

Jon

Clean room friendly staff

10/10

Exceptional

23 Apr 2026

Juia

Clean and friendly staff. Close walk to the falls!
Will stay next time!

Friends_and_family Family

2/10

Poor

21 Apr 2026

Abdalrahman

Bad stuff bad service

2/10

Poor

21 Apr 2026

Mohammad

Bad service bad staff

4/10

Poor

20 Apr 2026

JEFFREY

The rooms are super hot with no air conditioning but did supply a fan. The carpet in the room is so dirty it made our feet black and had stains on it. The lamps had dirt all over them. The toilet seat had oily residue all over it. The curtains are all stained. Just overall not a very enjoyable spot. No sound proofing as you can hear people slamming their doors all night long as well as a broken elevator.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Varun

Enjoyed our stay, place was clean and well maintained

Family_with_children

6/10

Pleasant

19 Apr 2026

Krystal

Staff were very accommodating but unfortunately the elevator was partly broken and only 1 so everything needed to be carried up the stairs, staff did offer extra help and support with this but it still caused a big mess in the lobby. Second the hotel shuts off the ac fully during the “colder” months but it’s super stuffy inside the rooms because of this. Needs to have better air flow. Staff offered fans but it was still hot we left our room door open as much as possible when we were in our room.(felt as if the hall air was on but not in the rooms???) Hotel is also outdated for the prices. I understand it’s connected to the waterpark but with the fees and prices we were charged I was expecting more.

Family_with_children

6/10

Pleasant

19 Apr 2026

Juanita

It was okay. Room needs some updates.

6/10

Pleasant

18 Apr 2026

Amanda

our room was very hot and stuffy with no way to cool it down. The room itself was fine for how much we paid. I was kept awake until 1 am by the children in the room above me and woken up at 7am by screaming children in the halls

Family_with_children

8/10

Excellent

17 Apr 2026

Brady

Staff were always on the ball, the elevator was down during our stay and the staff were nothing but helpful when needed helping carry stuff upstairs, with three kids under 6 help was definitely needed and appreciated. Also had our van break down in front of the hotel and the hotel staff were very quick and helpful to help us come up with a solution, 10/10 amazing staff there I have nothing bad to say in that aspect

Family_with_children

4/10

Poor

17 Apr 2026

Regina

Everything was quite okay until it was time for us to

10/10

Exceptional

13 Apr 2026

Eriny

Very good

10/10

Exceptional

13 Apr 2026

Jose

The stay was excellent, I can’t complain. The parking was easy, the hotel is well located. The convenience to go to the water park and walk to your room while the temperature is freezing outside is wonderful. I would stay again.

Family_with_children

2/10

Poor

12 Apr 2026

Keri-Lee

Hotel is mid. Noise level and lack of competent staff is off the charts.

Family_with_children

4/10

Poor

12 Apr 2026

Michele

Came here with the wife for nephews bday ...it was ok def not worth the price we paid ...i can stay at sheraton eithout eunning kids for same pricw and better bedding and rooms ...its way over priced for a run down rom with ripped window curtains amd a plain old shower from 1970...needs a really bad refurbishment and alot of run down stained carpets evrywhete the bed was prob the least comfortable bed I've had at any hotels in Niagara and i have slept at many..overall would not return amd definitely stay somewhere else if your not using the water park and want to stay beside family

Family_with_children

8/10

Excellent

11 Apr 2026

Jason

Room was clean , elevator was broken , hallways could really use some help carpet is in terrible shape

2/10

Poor

11 Apr 2026

Amanda

Pool was good but make sure to bring towels from the front desk.
Upgraded room was worse than our original room.
Rooms were clean staff was friendly.
In court room 3 they play the music all night. It was a bit much.
Elevator didn’t work which sucked due to dance bags etc. parking was difficult.

8/10

Excellent

10 Apr 2026

Paul

Great access to waterpark and tourist sites.

Simple, clean , I would do it again if in Niagara area.

Family_with_children

4/10

Poor

10 Apr 2026

Parijat

Elevator wasn’t working. Shabby and stuffy overall. We left immediately after we checked in and found another hotel.

Family

8/10

Excellent

10 Apr 2026

Abigail

The staff was very knowledgeable, helpful and extremely hospitable. I enjoyed my stay, what I didn’t enjoy was every morning the sound of kids as early as 7am in the morning making a lot of noise while I was trying to rest. Apart from that I would recommend.

Business Friends

10/10

Exceptional

10 Apr 2026

Brittney

Family had fun!

Family_with_children

4/10

Poor

10 Apr 2026

Waed

broken elevator, broken toilet
poor air circulation
lovely staff

Family_with_children

4/10

Poor

09 Apr 2026

Charity

I stayed here because the company we travelled with wanted to stay here, so we sucked it up… not the greatest, the staff checking us in was not the most friendly, by any means, very loud hotel… a lot of kids running around and yelling at late late hours, the place is very dated, the room seemed clean at first glance, although very dark and depressing… and the bathroom looked like something from bates hotel from the psycho movie… and my son ended up in the morning with weird bumps of some sort, and the carpets were lifting in a bunch of places … personally if I return back to Niagara fall in the future I would not stay there ever again… we switched hotels to the Vittoria hotel in Niagara Falls it was very nice and cost less, very clean , bright and new looking, and close to attractions! Would stay there again a million percent!!!

Family

8/10

Excellent

09 Apr 2026

Chun yi

Good place

Family_with_children

10/10

Exceptional

08 Apr 2026

Fredrick F

Yes

2/10

Poor

07 Apr 2026

Steven

The elevator was not working; the AC was not working.

4/10

Poor

06 Apr 2026

gwayne

It’s not what you expect when you get there elevator don’t work it’s not the best experience I would say

4/10

Poor

06 Apr 2026

Pavel

Our stay was quite disappointing. The air conditioning and the elevator were both out of order during our visit. Additionally, the parking is located under the waterpark, which is a very long walk from the rooms. To top it off, the room had a noticeable, unpleasant odor

Family_with_children

10/10

Exceptional

06 Apr 2026

Heather

Very nice easy check in and great staff!

Family_with_children

4/10

Poor

05 Apr 2026

Olaomoju

The hotel is quite old and would need some renovation to make it more modern.
There were no microwaves in the rooms and we had to walk to a central location to use a microwave.
Unfortunately the elevator choose the weekend I was there not to work and was told the fix would be done after the weekend.
Some of the staff were nice and friendly while some could not be bothered.
However the hotel is strategically located,close to the falls view water parks,close to the casino which has a sports bar and close to other restaurants and tourist attraction.

Family_with_children

2/10

Poor

05 Apr 2026

Leslie-anne

This place is so run down. The carpet is all bubbled up everywhere, the rooms are ancient, it hasn’t had anything done to it since it was built 50 years ago. Our room had a running toilet that no one came to fix. The key cards are so difficult to work that you have to slam the door handle down with your fist in order to get them to open. This place is an all around terrible hotel. Stay next door at the Sheraton.

Family_with_children

4/10

Poor

05 Apr 2026

Jingyi Ginny

Not worthy

6/10

Pleasant

05 Apr 2026

Aftar

Pool was excellent. However this is my second time staying at this hotel and both times the elevators were not working. For a popular destination the elevators should always be in proper working conditions. Not having guest fetch their luggage up and down stairs. Another thing for the price they cost for a night, breakfast should be included. I have stayed at establishment that cost way cheaper and free breakfast was provided.

Family_with_children

2/10

Poor

04 Apr 2026

Adolfo

Good hotel. Awesome activities for children. Children friendly. My kids loved it.

Family_with_children

10/10

Exceptional

04 Apr 2026

Lihe

good

6/10

Pleasant

03 Apr 2026

Hadeel

Clean ,not bad

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Esmeralda

3/10 I would say that that the waterpark is fun and safe for kids. Now my hotel room was a descent size the washroom and view was good but in the hallway smelled like all type of bad substances. This hotel is full of kids so us as adults should take care of them and the hotel should do better too. Another problem was not having a mini fridge or microwave or anything for food. It was an ok experience but I hope that with this review they try to make some changes to the things a lot of people (including myself) have said

2/10

Poor

03 Apr 2026

Cindy

The whole experience was disgusting my room was not cleaned I asked for it to be cleaned and they did not clean it the elevators were not working we also lost car keys they lied to us and told us that the room had already been cleaned and the keys were not in there When we asked front desk if we could check one last time the room was not clean and the keys were in there

Family_with_children

10/10

Exceptional

01 Apr 2026

Elaine

Very reasonable to stay while visiting Niagara Falls. Did miss having a restroom to use in the lobby and also the option of having breakfast and coffee in the lobby.

Family_with_children

8/10

Excellent

31 Mar 2026

Maria Y Silva

I wish they had working tv and microwave inside rooms and paying for parking while staying there was kinda upsetting

Family_with_children

6/10

Pleasant

29 Mar 2026

Manga

Room was clean but equipment was not clean room smelled

Family_with_children

4/10

Poor

29 Mar 2026

Ryley

Unfortunately this place didn’t meet even our lowest expectations. The place as a whole is run down, and in desperate need of some TLC! It appears that the pride for the establishment has taken a hit. Beds are uncomfortable, carpet is pulling apart and heaving. Our shower had rust spots everywhere, when the other unit would shower it would sound like the walls were vibrating. Dirty towels, face towels, etc.

The noise and the disruption well into the night was by far the worst I have ever had. Doors slamming, banging, and screaming until all hours of the night. Neither of our three kids slept and we are paying the price! Literally. The representation of the place as a whole is very misleading!! I do not take pleasure in writing negative reviews but this one needed to be said.

Family_with_children

8/10

Excellent

29 Mar 2026

Ajla

No elevator and it was a shame because it was hard for me to walk stairs . I booked this hotel the first time and there should of been a compensation for the inconvenience

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Nicole

Friendly staff.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Claudio

Good staff

4/10

Poor

26 Mar 2026

Kanathepan

No breakfast buffet
Too busy

Family_with_children

8/10

Excellent

26 Mar 2026

Carmen

Yes

Family_with_children

6/10

Pleasant

26 Mar 2026

Ryan

If u stay at skyline get top floor as u can hear every foot print of the ppl above didnt sleep very well

Family_with_children

8/10

Excellent

25 Mar 2026

Christine

Great hotel, staff are great! Only thing, didn’t like that the our only window looked onto the inside courtyard so had to keep the curtains closed at all times for privacy.

8/10

Excellent

24 Mar 2026

Patricia

The elevator was out of service. Upon arrival the person at check in advised the elevator was not working but they should be fixing it soon they just weren't sure what time. The elevator was out of service up until our departure the next afternoon.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Danny

Great location for a family trip

Family_with_children

10/10

Exceptional

23 Mar 2026

Juvy

Shops and stores are nearby, walking distance to
restaurants and interesting fun activities for kids and adults.

Family_with_children

10/10

Exceptional

23 Mar 2026

Fernando

It was great!

Family_with_children

6/10

Pleasant

23 Mar 2026

Marcie

We got locked out of

4/10

Poor

23 Mar 2026

Alyssa

AC in the rooms did not work, it was extremely hot and uncomfortable to sleep in. Elevator was broken causing many families including ours to be carrying heavy strollers up and down the stairs. Ants in our room and rooms do not get very dark overnight given the large windows into the courtyard that has lights on all night.

Perkins restaurant on site had incredibly long waits to be served, a little tough with young kids.

Probably would not return.

Family_with_children

10/10

Exceptional

23 Mar 2026

Ashley

The staff was very friendly

10/10

Exceptional

22 Mar 2026

Edgardo

Room not bad but shower Room is not good

10/10

Exceptional

22 Mar 2026

Sarah

Family of 8 in two rooms and we had a great time! Beds were super comfortable, rooms were clean. We loved the courtyard vibes and the fact that the waterpark was SO close to walk to! Staff were great and friendly, seamless check in & out. Our only concern was the amount of strollers and trolleys all needing to use the only 1 elevator, in and out in a small spaced hallways was a bit of a nuisance. Otherwise, a perfect staycation spot!

Family_with_children

8/10

Excellent

22 Mar 2026

Cindy

It was an easy walk to the indoor water park from
the skywalk bridge. Not very many amenities the hotel offers but you are a 5 min walk to Clifton Hill. Check in was pretty busy at 4pm so we didn’t get into our room until close to 5pm which we only had about 3 hrs for the waterpark which closed at 8pm. Although you can go the next day you really had to plan, because you can only enter at 9 am but checkout at 11am. Overall the kids at fun and it was very affordable.

Family_with_children

6/10

Pleasant

22 Mar 2026

Hamidreza

We spent 4 nights during March break which was supper busy of course specially after 10 pm we couldn’t get rest because all kids and teenagers were up and running around making noise till 1 am and people can jump all night on the second level to make sure u not get enough rest . That was very annoying. Room cleanness was not great and parking was another issue. The one in the building is very small with limited capacity and the additional parking is on the other side of the street which is not convenient specially in cold weather. Front desk is always busy not enough teller . The building is old and has not a descent size lobby. On the whole I don’t recommend this place.

2/10

Poor

22 Mar 2026

Katherine

While the staff were friendly and helpful, the overall condition of the hotel was very disappointing. The air conditioning and heating units barely functioned, making the stay uncomfortable. The towels were worn and snagged, and the sheets and blankets appeared stained and unclean, well beyond what simple laundering + clorox could fix.

It was also frustrating that additional fees were charged for basic amenities, including towels at the waterpark. More concerning, the waterpark lacked proper enforcement of hygiene rules, particularly regarding diaper use for infants. There were multiple instances where guests had to leave the water due to fecal contamination, which significantly impacted the experience.

Overall, the property feels outdated and in need of major renovation or complete overhaul. Unfortunately, I would not return or recommend this hotel.

Family_with_children

4/10

Poor

21 Mar 2026

Wei Hsien

The room is pretty average but expensive for the price. It is quite old, we went during March break, and we opted for CourtYard room, ended up very noisy, kids are running and jummping and parents don't say anything in the middle of the night or early morning.

8/10

Excellent

20 Mar 2026

Melissa

Booked over March break, so it was as busy as we expected. A pleasant surprise was arriving early for the water park, and being able to check in 2 hours early with no additional charge. The room was dated, but was clean and the beds comfortable. The fridge was a definite bonus. Our room overlooked an indoor courtyard, which the kids enjoyed. It was quite noisy until about 10:30pm, but that wasn't an issue for us. Parents not parenting their kids (running around the upper level overlooking the courtyard, banging on windows and doors) was unfortunate, but that was on the parents not the hotel.
The real big downfall was the attached restaurant, Perkins. It was slow, and the food was horrible. Avoid at all costs.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Mary Grace

It’s nice , the kids having so much fun because we had a waterpark pass . They have a wonderful March break 🤗. Staff in the hotel nice

Friends_and_family Family

8/10

Excellent

20 Mar 2026

David

We liked Perkins. Great food, service and price.

Family_with_children

2/10

Poor

19 Mar 2026

Karla

Rooms were outdated and didn’t feel or look clean.
And the noise! The walls felt paper thin. The people above were stomping SO loudly, the courtyard let kids scream starting at 7am (and the kids did!) it was so noisy.
Will never stay here again

Family_with_children

8/10

Excellent

19 Mar 2026

Amarjiet And Santosh

Clean

2/10

Poor

19 Mar 2026

Marcos

Run down hotel!
The only good thing i experienced at this property was the nice lady at the front desk during check-in.
Old, outdated, dirty, noisy, as in the actual building, but also vey noisy patrons.

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Dean

Stay was great nice staff the courtyard had so many rules so didn’t see any point using it

Family_with_children

10/10

Exceptional

18 Mar 2026

Lyons

The hotel is good for families and the water park was great too, we had an amazing three days.

6/10

Pleasant

16 Mar 2026

Cynthia

Family getaway for the weekend - older building clean rooms, waterpark was fun.

Family_with_children

6/10

Pleasant

16 Mar 2026

Eric

Limited for kids under 5

Family_with_children

10/10

Exceptional

16 Mar 2026

Marietta

great stay

6/10

Pleasant

15 Mar 2026

Shenique

Rooms were alright. Comfy bed and the kids enjoyed the water park very much. I think the place was well kept although no house keeping on day 2.

Family_with_children

10/10

Exceptional

15 Mar 2026

Lara

Very good customer service

6/10

Pleasant

14 Mar 2026

Jillian

Very loud in courtyard room. Lots of excited kids running around until 10:30 screaming.

Friends_and_family Family

2/10

Poor

13 Mar 2026

Shannon

Was disappointed when we arrived rooms were very dingy and smelled like cigarettes the staff at check in was pretty rude and condescending didn’t like their attitude. When ending up getting a refund for our room after some hassle and arguing with the front desk and stayed at the Vittoria instead.

Family_with_children