Name: Aquarius Vacation Club At Dorado Del Mar
Address: 202 Dorado Del Mar Blvd, Dorado, 00646, PR

4/10

Poor

17 Jul 2026

Dawn

The beds were HORRENDOUS and the carpeting was filthy, in the room as well as the hall. The bed was the least comfortable bed I have ever stayed in. Despite there being 3 people on the reservation, we got 2 pillows, and 2 towels and absolutely zero bedding for the sofa bed which is the only place a third person could sleep. It took me asking 4 times to finally get extra towels ( for a 6 night stay) and a pillow for my daughter. The pillows are also horrible. The housekeeping staff was extremely helpful when they would come by the room but were extremely rude when they assumed I didn’t speak Spanish and couldn’t understand them at the front desk. I am only giving this place 2 stars because of the pool, where we spent 70% of the time at the hotel. The pool is awesome. While you have to pay for parking, the machine works when it wants to, we had to get new parking passes on 4 different occasions because it wouldn’t scan our cards. They say there is someone at the desk 24 hours, and we even asked because we had an extremely early check out due to a 5am flight. Low and behold, no one was there and you have to check out because you have to return towel and beach access cards that carry heavy fees if you don’t. All in all, I wouldn’t stay again or recommend.

Family_with_children

10/10

Exceptional

17 Jul 2026

Noelarmy

La vista muy hermosa pero la piscina no se veía clara

Family_with_children

10/10

Exceptional

17 Jul 2026

Yadira

Excelente

Family_with_children

10/10

Exceptional

16 Jul 2026

Angel

Vkb

8/10

Excellent

16 Jul 2026

Lina

Clean room

Family_with_children

6/10

Pleasant

16 Jul 2026

Carlos

esta estructura necesita remodelación y mantenimiento.

Family_with_children

10/10

Exceptional

16 Jul 2026

MARISOL

Me encanto la estadia ! el staff muy eficiente y profesional. Hotel estaba limpio ,me encanto la piscina ,la playa en fin regresare otra vez!

Family

8/10

Excellent

15 Jul 2026

Marcos

uen precio

Family_with_children

2/10

Poor

15 Jul 2026

ANGELA

The rooms need to be updated. As well the bathroom. The front desk staff were so rough with the guest. The pool was great and the pool staff were great.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

mariela

The hotel facilities are excellent, and the overall property is beautiful and well maintained. The pools, common areas, and amenities were all great and made our stay enjoyable.
However, the guest rooms are very outdated and are in urgent need of renovation. The furniture, décor, and overall condition of the rooms feel old and worn, which does not match the quality of the rest of the hotel. Updating the rooms would make a huge difference and greatly improve the guest experience.

Family_with_children

6/10

Pleasant

15 Jul 2026

mariela

The hotel facilities are excellent, and the overall property is beautiful and well maintained. The pools, common areas, and amenities were all great and made our stay enjoyable.
However, the guest rooms are very outdated and are in urgent need of renovation. The furniture, décor, and overall condition of the rooms feel old and worn, which does not match the quality of the rest of the hotel. Updating the rooms would make a huge difference and greatly improve the guest experience.

Family_with_children

8/10

Excellent

15 Jul 2026

Rose

La habitación no estaba completamente limpia. Había mucho polvo en baño, lámparas y cosas rotas como la cortina de la habitación. Las toallas con bollos de pelos.

Family

10/10

Exceptional

14 Jul 2026

Frances

Pasamos una muy buena estadía

6/10

Pleasant

14 Jul 2026

Phoenix

A good 2.5 or 3 star option

Great pool
Very basic room options and linens but it's nice to have a kitchen and washing machine

No convenience store on premises

Kids and I really LOVED the arcade, billiards, go carts and bowling

Family_with_children

4/10

Poor

14 Jul 2026

Lizbeth

Las habitaciones necesitan una renovación urgente, ya que muchas cosas están rotas, desgastadas o en malas condiciones. Las almohadas son extremadamente delgadas y, para una habitación con capacidad para cuatro personas, solo proporcionan dos toallas de baño y dos toallas de mano.

La habitación cuenta con microondas, pero la supuesta nevera es realmente un pequeño enfriador que no mantiene los alimentos adecuadamente fríos.

El check-in es a las 4:00 p. m. y, si deseas utilizar las amenidades antes de esa hora, debes pagar $89 por persona por un “pool pass”. De igual manera, el check-out es a las 11:00 a. m. y, si quieres permanecer un poco más en el área del hotel, debes pagar $50 adicionales por persona. Si no pagas este cargo, no te permiten quedarte en las instalaciones.

La piscina se comparte con otro hotel, por lo que estaba extremadamente llena y no se veía limpia. Además, la playa tampoco es de las mejores.

Family_with_children

8/10

Excellent

13 Jul 2026

Mariel

Llevo años quedándome aquí con mis hijos y al hacer check out siempre nos quedamos un rato en la piscina antes de irnos. Esta vez nos cobraron por quedarnos ese rato, $50 por cada uno (éramos 3) mas el estacionamiento que lo mismo q estaba la noche. Demás está decir que ya tengo otras opciones de hotel para futuras ocasiones. Pero todo lo demas siempre es de nuestro gusto.

Family_with_children

4/10

Poor

13 Jul 2026

Anel

I was very disappointed with my stay. The surroundings looked decent enough, but the situation changed once I got inside. The bed was horrible the first night; there was a dip in the middle. The bathroom sink was clogged—it was awful. They didn't offer me a new room; instead, they tried to fix it by replacing a part, and the maintenance staff unclogged the drain. There were cigarette butts on the balcony table. The sofa bed in the living room was stained, and one of the sheets provided was discolored from bleach—it was a brown sheet with white spots. The stovetop was broken. One night, a pipe burst in the third-floor hallway, leaving the hallway carpets wet. All in all, the quality was very poor considering the price paid.

Family_with_children

4/10

Poor

13 Jul 2026

Israel

Me gustaron las facilidades de la piscina,playa y las áreas adyacentes.La bañera no bajaba casi el agua y de noche habían muchas cucarachitas.Escases de toallas y jabones,etc.

Partner

4/10

Poor

13 Jul 2026

Mariluz

Definitivamente yo me quedé súper insatisfecha….terrible el hotel
- el cuarto no tenía papel de baño había una housekeeping en el pasillo a la cual le pido papel y la muy anormal me dice tienes que pedirlo en front desk, mi hija estaba en el baño en ese momento cuando voy a la habitación a llamar front desk adivina que el teléfono dañado…. No puede ser!!!!!!!! Luego mi hija agarra la cubeta de poner hielo cuando le quita la tapa adivina que….. Q ascoooo había una uña postiza en la cubeta OMG!!!!!

También te cobran por todo si no devuelves la tarjeta de la playa, la tarjeta del cuarto y de la toalla de cobran XX por penalidad…esto es en serio

Y para terminar el hold de la tarjeta cuando hace check in es de $150 por noche whatttttt ni en los mejores hoteles de San Juan cobran tanto

Desagradable, horrible
No vuelvo definitivamente

Family_with_children

10/10

Exceptional

12 Jul 2026

Maria

Excelente Servicio al cliente… Piscina hermosa frente a la playa una vista espectacular

Family_with_children

10/10

Exceptional

12 Jul 2026

Gamiliel

Todo súper

Partner

6/10

Pleasant

12 Jul 2026

Yaritza

No tienen suficiente toallas para la piscina o playa y deben esperar varias horas. El aire del cuarto no enfría.

Family

6/10

Pleasant

12 Jul 2026

Yarelis

Mejor servicios y limpieza

Friends

4/10

Poor

11 Jul 2026

Pedro A

I really like the pool and is on the beach. Parking is not included, the tiny little shampoo and conditioner are a one time only no matter how many days are you staying. The carpet on hallway was wet for the days we rented and was not cleaned up. The reception counter was not professional in anyway. They treated me like they were doing me a favor. The pool bar never had a bartender when we used the pool. For food you need to go to the Embassy hotel next door. The hotel need an upgrade, the beds are full size not queen. The pillows are old and found two roaches on counter next to coffee maker. Will Not recommend this place.

Family_with_children

6/10

Pleasant

11 Jul 2026

Leslie Ivette

El servición fue regular, en otros tiempo era mucho mejor.

8/10

Excellent

10 Jul 2026

Sheila

Fui con mi familia y la pasamos muy bien. Para compartir en ambiente seguro, familiar y tranquilo es excelente. Solo que la hora de entrada es hasta las 4:00 y no permite utilizar las facilidades previo a entrar, ni tan siquiera para observar o injerir alimentos. Una vez haces entrada todo marcha muy bien. Cualquier situación que reportes para atención es atendida rápidamente. A nosotros nos gustó mucho y la idea de tener acceso a varias piscinas y también a la playa es excelente!

Family

4/10

Poor

10 Jul 2026

Catalina

Necesita mejor mantenimiento y mejora en el servicio al cliente. Limpieza urgentemente en necesidad.

Family_with_children

4/10

Poor

10 Jul 2026

Marilyn

A pesar de que todo era funcional El cuarto se lucia deteriorado, alfombra, ventanas sucia y con mal olor. La cama estaba rota.

Partner

8/10

Excellent

10 Jul 2026

Tom

was steps away from the beach, perfect...beds were comfortable, perfect...no noise at night, perfect...inexpensive, great value

Family

8/10

Excellent

10 Jul 2026

Rosa

Eramos cuatro y dejaron el cuarto preparado para solo dos personas. Al pedir lo adicional de ropa de cama, almohadas etc tardaron 2 dias en traer lo que se pidio.

Family

4/10

Poor

10 Jul 2026

Victoria

Not clean

Family

8/10

Excellent

09 Jul 2026

Natalia

The room was beautiful and clean. I had an ocean view room with a balcony. Staff was very helpful and friendly.

Partner

2/10

Poor

09 Jul 2026

saudia

Do not stay here still waiting over a month for manager to call me

Family

8/10

Excellent

09 Jul 2026

MARISOL

The hotel room was pretty clean and well organized. However, The staff from the front desk were not polite; not organized as a team. While one was on the phone, four others were on the side talking among themselves while we were waiting. I was just there once to ask for a towel with the card in hand. The staff wasnt even happy at all, like they didnt like their job.

Friends

8/10

Excellent

08 Jul 2026

Lorell

El area de la piscina y el acceso a la playa es excelente.

Partner

4/10

Poor

08 Jul 2026

Caricel

The staff was wonderful and patient. However, the owner/Manager has no interest in maintaining this property. Pipes need to be replaced as one bursted twice in front of my room causing the a flood and a disgusting smell. Towels were not replenished durinh service and toilet paper was not provided. The refrigerator door fell apart and they forgot to clean out the melted ice from the freezer. No ice machine, balcony doors do not close, the bar&grill open during mid day hours. The mattresses were dated. I booked three rooms for my family of seven and I regret not listening to the reviews. The pool is not well kept and the beach is choppy and dangerous. This is the type of place you rent for a short stay with your side partner. Management should be embarrassed at the conditions of hotel. I feel bad for the employees who work here and have to deal with unsatisfied customers.

Family_with_children

8/10

Excellent

08 Jul 2026

Saul Rivera

Love the views of the pool and the ocean, But it needs an upgrade on rugs that smell rotten from water love this place tho. Service not too good o give it a 7 out of 10

Family

10/10

Exceptional

08 Jul 2026

Andres

Beach view

Business

8/10

Excellent

07 Jul 2026

Gricelys

Tener servilletas, cafe y algunos utensilios de cocina.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Ann L

The best was the staff at the pool bar. They took great care of me as usual especially Samantha. Always great seeing her and the crew. Love this place. Pool is beautiful hope to go again soon. Love Annie

Self

6/10

Pleasant

07 Jul 2026

Stephanie

El check in es alas 4 pm ok, pero al otro dia el ckek out es alas 11 y no nos dejaron usar la picsina , pregunte si al menos podia ir ala barra a consumir, la empleada pregunto primero porque no sabia, osea nos levantamos a desayunar limpiar y irnos, no llegamos a usar la barra de la piscina el dia de el cheouk porque aun estaba cerrada eran las 1040 , abren alas 11 lo denas el lugar es bien lindo no llegamos a usar mas nada.

2/10

Poor

07 Jul 2026

Annette

No lo recomiendo. La habitación sus muebles son viejos, una de las puertas del closet no abria, los matres terribles , no dejaron suficiente papel de baño( un rollo usado) no tenían toallas para la piscina, no puedes disfrutar de las facilidades ni antes ni después del check out. Tendrías que pagar $50 por persona si quieres usarlas. Lo único que tiene una buena piscina, casino, bolera y esta todo cerca. Yo y mi familia no volvemos.

Family

2/10

Poor

06 Jul 2026

Susan V

Hotel Room Conditions and Overall Experience

My experience at this hotel was extremely disappointing from the moment I arrived.

The room had a strong moldy smell, and the carpet was extremely old, worn out, and deteriorated. The paint looked like it hadn’t been refreshed in decades, and the walls, corners, and trim were in desperate need of maintenance. The furniture looked outdated and in poor condition, making the room feel neglected.

Instead of receiving a warm welcome at check-in, the front desk focused on warning us about items we could be charged for if they were lost or damaged. It created an unwelcoming first impression.

The mattress was in terrible condition. The springs could be felt through the bed, and both of us woke up with significant back pain.

The bathroom was also unacceptable. The bathtub was clogged, and I had to kill a cockroach in the room. Only one roll of toilet paper was provided, and when we requested additional towels, the front desk questioned why we needed them instead of simply providing basic guest service.

Overall, this hotel is in very poor condition and, in my opinion, should not be operating in its current state. The cleanliness, maintenance, and overall guest experience were unacceptable. I believe the property should undergo a thorough health and safety inspection before welcoming more guests.
Picture can be provided.

Partner

4/10

Poor

06 Jul 2026

Evelyn

Por el precio no vale la pena, si no eres socio no tienes derecho ni a la limpieza consecutiva de las habitaciones. Todo tienes que pedirlo en el front desk y en la mayoría de las ocasiones no te llevan las cosas.

Entiendo que lo que se paga por la estancia, el lugar no está al nivel.

Family_with_children

2/10

Poor

06 Jul 2026

Francisco

Not a person to give bad reviews but this place is horrible, the check in was at 4pm and staff was not ready to check us in, front desk was super rude, amenities were very outdated, room smelled really bad, carpet in the room was dirty, the pillows in the beds were the size of decorative pillows used in a sofa. Bathroom shower curtain was yellow from all the mold. I have stayed in many places but this one was the worst. AC system and knob were like from the 70’s. My wife and I checked right out within 2 hours of walking into the room.

Partner

4/10

Poor

06 Jul 2026

Yaisa

If you're considering staying at this hotel, be prepared for what may be one of the longest check-in experiences you've ever had. We arrived at 4:00 p.m., the official check-in time, because guests are not allowed to check in earlier. To our surprise, there was an enormous line, and the check-in process was extremely slow. We waited approximately 1 hour and 30 minutes before we were finally checked in at 5:30 p.m.
When I mentioned that we had effectively lost an hour and a half of the time we had paid for and asked whether a late check-out could be offered as a courtesy, I was simply told that our room had been ready since 4:00 p.m. Unfortunately, that made no difference because we were unable to access it until completing the check-in process. A room being ready is meaningless if guests cannot actually use it.
The most frustrating part was that this was not an isolated incident. The lobby was full of families who had arrived on time, were exhausted from traveling, and were all expressing the same frustration while waiting in line. Instead of enjoying the resort, everyone spent the beginning of their vacation standing in an overcrowded lobby.
For a hotel of this size, the check-in operation is simply not managed efficiently. Guests are paying for access to their rooms and the resort from the official check-in time, yet many are losing a significant portion of that time due solely to poor organization. If you choose to stay here, expect a very long wait.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Yaumara

The hotel is beautiful and the pool area is amazing! But I am rating it low, because we waited 1 hr and 45 minutes in line to do the checking, because they did not have enough staff to handle the high # of check-ins they had the day I arrived. They also did not have enough towels for the pool to accommodate all guests, so we had to go to the front desk several times till they had some available. I also did not like that it was so far from so many other things in the city, and spent too much money on Ubers to/from places.

Family_with_children

2/10

Poor

06 Jul 2026

Jonathan

Habitaciones sucias anticuadas viejas cucarachas TV por no pudimos ver por no tener baterías el control nunca pudimos accesar a las toayas nunca habían check in muy tarde a las 4pm y si llegas antes no puedes utilizar las facilidades en el check out muy temprano y te quitan las bandas para q desalojes las facilidades seguridad hostil y mal educada botándote de las instalaciones definitivo no vuelvo

Family

8/10

Excellent

06 Jul 2026

Kaitlyn

It was a great stay! The only complaint we would have is the availability of towels! I could not get pool towels or bath towels for 2 days due to them not having any to give. But other than that it was GREAT!

Family_with_children

4/10

Poor

05 Jul 2026

Stephanie

We were 3 persons and Room only has 2 towels instead of 3, the sofa bed didn’t have any sheets and pillow, only one soap for 3 persons, no handwash on bathrroom, since day one no pool towels. Room services didn’t clear or change towels next day, staff didn’t made any move on day one to resolve issue, when we asks for manager, manager was not working that day and then they gave us in the front desk the sofa bed sheet, pillow and clean towels. We had to also get those to our room they didn’t sent any one. The rooms needs more care , the windows had mold, ceiling fan was make noise and like is was going to fall, living room tv not working, bed tv control battery not working. I had to wait an hour for check in.

Family_with_children

2/10

Poor

05 Jul 2026

Joan

Se solicitó almohadas y sábanas que no habían en el cuarto para todos los registrados. Se solicitó y nunca llegó. Al otro día se solicitó a una empleada de mantenimiento y fue quien nos los trajo. El personal de registro de la noche fue bien malcriado por que según él todo el mundo esta solicitando lo mismo.

Family_with_children

10/10

Exceptional

05 Jul 2026

Damaris

Me gustó que la propiedad estaba limpia y era cómoda. El personal fue muy atento y responsable. La vista a la playa fue espectacular. La piscina es excelente, mejor que otros lugares y espaciosa.

Family_with_children

10/10

Exceptional

05 Jul 2026

Javier

It is a good place to spend some pleasant days.

Family_with_children

2/10

Poor

05 Jul 2026

Anthony

Terrible

Family_with_children

6/10

Pleasant

05 Jul 2026

Fransuace

La ubicación del hotel me encanta.
El ticket del estacionamiento es un problema y si el lote esta lleno toca
multipiso. Cucarachas en la habitación.

Family_with_children

6/10

Pleasant

04 Jul 2026

ROBERTO

Needs more upkeeping but good for the area. Hallway rugs have stains and a wet/mole smell. Alsi, front desk will not answer calls when busy. The reason said is staffed with one person. Needs better upkeeping and can earn 5 stars.

Friends_and_family Friends

2/10

Poor

04 Jul 2026

Patricia

THE STAFF WOULD ALWAYS LEAVE OUR DOOR OPEN. THE DOOR DIDNT CLOSE PROPERLY SO WE HAD TO ALWAYS SLAM THE DOOR. WE HAD TO AS FOR TOWELS AND THEY DO NOT REPLENISH ANYTHING UNLESS YOU ASK. NOTHING TO EAT OR DRINK THERE. YOU HAD TO GO TO AN ADJOINING HOTEL AND WAIT UNTIL 8:00 TO EAT OR DRINK ANYTHING. NOTHING IS CLOSE BY SO YOU REALLY NEED A RENTAL OR CALL UBER TO GO ANYWHERE.

Friends

2/10

Poor

04 Jul 2026

FRANCISCO

My experience at this hotel was very disappointing. It gave the impression that management is either not properly overseeing the operation or that the property lacks the resources needed to maintain the standards guests expect.

The issues began at check-in. The front desk agent spoke so quickly that even my husband had to ask several times for the information to be repeated. Instead of making us feel welcome, most of the conversation focused on potential extra charges. We were given several keys (for the room, beach, gym, and pool towels) and were repeatedly reminded that losing any of them would result in a charge ranging from $25 to $50. We were also instructed to keep the sliding glass door closed at all times to prevent humidity from entering the room, as we were told we could be charged $150 if the room became \"condensed.\" While I understand that hotels have policies, the way they were communicated made the experience feel unwelcoming from the very beginning.

The lobby appears to have been recently renovated, so I expected the guest rooms to reflect the same standard. Unfortunately, that was not the case.

These were some of the issues we encountered:

1. Hallways with dirty, heavily stained carpets.
2. Worn and poorly maintained doors.
3. Only two towels were provided, even though the room was reserved for more than two guests. We requested additional towels upon arrival and were told someone would bring them, but they never did.
4. The room phone did not work, making

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

velinda

No está mal para unos dias pero necesitan cambiar muchas cosas matres se hunden y las sillas también

6/10

Pleasant

02 Jul 2026

Neftali

El cuarto estaba sucio cristales de baño sucios, pestañas en las mesas de noche cocina sucia, sábanas manchadas y sofá cama sucio y el aire no funcionaba bien. De lo de más la piscina y las capacidades de la facilidad son buenas solo el equipo de limpieza es deficiente. No nos dieron toallas ni papel de baño nuevo tuvimos que lavar nuestras propias toallas

Family

6/10

Pleasant

02 Jul 2026

Jackeline

La propiedad necesita una renovacion y pintura. El area de la cocina no hay liquido de fregar ni esponjas, en el baño no hay jabon de manos ni kleenex, solo hay un jabon, shampoo pequen̈isimo( tamaño muestra). En la habitacion al pagar las luces se ve la luz del detector de humo iluminando el cuarto cada 30 segundos ( se refleja en el espejo del closet que esta pegado a la cama) deben ponerlo en otra area. El area de la piscina hay pocas sombrilla y algunas estan rotas. No hay salvarojas. Hacen un cargo a la tarjeta de credito de $150.00 por si ocurren gastos incidentales, y al hacer el check out te dicen que se puede tardar hasta 8 dias laborables en recibir el crédito ( es en serio?).Y lo peor es que a diferencia de todos los demás hoteles no puedes quedarte en la piscina luego del check out. Me quedé una noche para ver si valia la pena pasar luego mis vacaciones ahí pero definitivamente no volveré. Por eso es que en Puerto Rico nos vamos para República Dominicana para nuestras vacaciones de verano.

Family

10/10

Exceptional

02 Jul 2026

Inés Atabey

Todo hermoso

4/10

Poor

02 Jul 2026

Emely

The only great thing was the pool outside area. Other than that. Room needs updating. For example.
1. Phones do not work for service.
2. Yiu have to ask for toluene paper when done sadly.
3. Showered were stained and dirty.
4. Bed sheets could have been cleaned daily.
5. Drain does not go down in shower.
6. Baby roaches seen.
7. Vacuumed only once out of 6 days.
8. Hear noises clearly through walls.
I will stop here. However I appreciate I got to sleep and shower.
Thanks
The island is beautiful, you get what you pay for.

Partner

10/10

Exceptional

02 Jul 2026

Carlos

Great staff, amenities are very good, the a little bit rocky but calm, clean ang relatively saved. Nice pool but shallow as well. Unable to visit the casino, the bowling alley and the go carts area due to time constraints. Overall, Dorado is a beautiful town you must stay, fully of restaurants, high class golfing and a nice public beach.

Family_with_children

4/10

Poor

01 Jul 2026

Damary

Saludos! He visitado el hotel otras ocasiones,pero está vez quedé desepcionada no hubo limpieza en la habitación, hubo que pedir toallas,papel sanitario, batería para el televisor,el cristal del baño tenía manchas negras, la cortina de la habitación rota, mal olor en los piso y para completar una cucaracha en el baño.

Family

2/10

Poor

01 Jul 2026

Victor

Las habitaciones y el personal deberían mejorar su calidad de servicio

Family

2/10

Poor

01 Jul 2026

Annette

Experiencia muy decepcionante — No recomendado

El estado general del edificio es deplorable y, en mi opinión, no debería seguir siendo promocionado por plataformas como Expedia. Las habitaciones presentan serios problemas de mantenimiento: hongos, corrosión y humedad visible, lo cual resulta inaceptable para cualquier establecimiento hotelero.

Una vez dentro del hotel, el personal sugiere realizar un upgrade de habitación, lo que da a entender que ellos mismos son conscientes del mal estado de las habitaciones estándar. Incluso en las habitaciones remodeladas, el servicio es deficiente: para una estadía de 4 personas solo proporcionan 2 toallas, justificando la falta con que “están en lavandería”.

La atención al cliente fue igualmente frustrante. Al solicitar hablar con un gerente, se nos informó que no estaba disponible, y cuando finalmente apareció, indicó que no atendía quejas de forma directa, ofreciendo únicamente un formulario escrito como única vía de comunicación.

En resumen, fue una experiencia muy negativa en todos los aspectos: infraestructura, limpieza, servicio y gestión. Espero que esta reseña sirva para que otros viajeros tomen una decisión informada y para que la plataforma reevalúe si este establecimiento cumple con los estándares mínimos de calidad.

2/10

Poor

01 Jul 2026

Tania

Me hospedé por una noche, el hotel en general está bien deteriorado. La habitación tenía corrosión por muchas partes. Ventanillas de aire y lámparas llenas de polvo. La cortina del baño sucia en la parte de abajo. Pedí toallas adicionales y me dijeron que fuera al counter a buscarlas porque el personal estaba haciendo otra cosa. Encima, luego de entregar la habitación si quieres pasar un rato más en la piscina quieren cobrar $55 por persona. NO recomiendo este lugar. En un pasado era bueno, ya no hay quien se quede.

Family_with_children

10/10

Exceptional

29 Jun 2026

Grtechen

Buen lugar

Family_with_children

2/10

Poor

29 Jun 2026

Joanne

The beach and pool were beautiful and the reason I booked the hotel. However the day we checked out at 1100 we we're looking forward to spending the day at the pool to catch are later flight at 7pm only to be told we had to pay another 110 dollars to sit by the pool for three hours. I was very disappointed.

Partner

4/10

Poor

28 Jun 2026

Jeanette

Beach view was beautiful. Until they changed my room because the safe box was not working, phone was not working. Staff front desk was horrible! No name tag. I asked to speak manger. I was told no manager in site until 6:30am. I left my concerns in a sheet front desk staff. Manager never called. Next morning, i spoke to a lady claimed to be a supervisor again no name tag. Offered to change my room.

Family

8/10

Excellent

28 Jun 2026

Rose D Nelly

Necesita mantenimiento el area de las piscinas, jacuzzi y los alrededores

Family_with_children

2/10

Poor

28 Jun 2026

luis

Outdoor and beach were nice

Family_with_children

6/10

Pleasant

28 Jun 2026

Carmen M.

Rooms need a major updates

Family

10/10

Exceptional

27 Jun 2026

Kristy

Is was good

10/10

Exceptional

27 Jun 2026

JOSE LUIS

Todo bien

Self

6/10

Pleasant

27 Jun 2026

REYNALDO

Needs improvement

Family_with_children

10/10

Exceptional

26 Jun 2026

Jose

The room was spotless clean. Great staff and really helpful went for working reasons, but this place has the most beautiful pool outdoor and the beach it’s amazing. I’ll come back soon.

Self

6/10

Pleasant

26 Jun 2026

Gustavo

The only thing worth going there would be their pool and beach. Other than that, their rooms are outdated in my opinion. We found a cockroach in the bathroom

8/10

Excellent

26 Jun 2026

Erick

La habitación estaba limpia, el personal miy atento, la playa excelente la piscina muy buena.

Family_with_children

10/10

Exceptional

25 Jun 2026

Luis

By noon, the outdoor pool water condition was questionable. Needs to improve the filtering capacity.

Family

10/10

Exceptional

24 Jun 2026

Magaly

Ive stayed in the Aquarius Dorado n Boqueron resorts previously. Very enjoyable n satisfactory experience. I will say however that there was an pleasant smell in the corridor of the floor we stayed on. Probably due to the rug. Maintenance should consider using air fresheners to minimize the bad odor. Other than that, everything else was execellent.

Family

6/10

Pleasant

24 Jun 2026

Guillermo

Staff very poor

Family_with_children

4/10

Poor

23 Jun 2026

Yesenia Miranda

He alquilado y separado vacaciones en este lugar varias veces al año Aquarium Dorado fue cambiado a otra administración y la experiencia fue muy diferente e inaceptable dos toallas en la habitación solicité más y nunca llegaron un solo rollo de papel sanitario productos de higiene no disponible Sali a comprar de todo para poder pasar la estadía. Al entregar el cuarto la persona del front desk me indicó que no podía quedarme en las facilidades de la piscina que tenía que pagar un day use de 55.00 dolares Totalmente inaceptable una estadía de tres días se convirtió en un día . Esa experiencia fue con el cambio de administracion. Espero que estas recomendaciones puedan llegar al lugar. Muchas gracias!!

Family

10/10

Exceptional

23 Jun 2026

Yan

Limpio, comodo y estrategico

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Karla

Las instalacio es estas deterioradas al igual que las habitaciones los empleados hacen lo que pueden pero se ve que tienen mala administracion. Una sola hielera para 8 pisos , la habitacion incluia, secadora llena de moho, , lava platos roto nevera y estufa ok el Jaccuzi todo manchado de pintura , 2 toallas para 4 personas y no pusieron liquido de fregar esponjas y otros utencilios para poder cocinar como antes lo hacianya que no era mi primera vez se notifico y nunca llegaron tuve que salir a compralos yo para poder utizar la cocina. Lamentablemente ya no es lo de ates. Pocas sillas en el area de playa y piscina y las que habian varias rotas. Sin contar la baja calidad de las toallas que no habian cuando las pedí mas tarde llegaron super pequñas y no absorben nada. Recomendado llevar las propias.

Family_with_children

4/10

Poor

22 Jun 2026

Paola

Fuimos una familia y pedíamos cosas como sábanas y toallas y el servicio fue con actitud , he ido anteriormente ahí y nunca fuimos tratados así por el personal, lo pensaría para volver

Family_with_children

4/10

Poor

22 Jun 2026

Jose

No A/C on the whole second floor.

6/10

Pleasant

22 Jun 2026

Carmen

Poca limpieza,

Family_with_children

6/10

Pleasant

21 Jun 2026

Yashira

Mantenimiento excelente y muy atentos. Los recepcionista se le dio conocimiento sobre cama de habitación rota cuando nos percatamos al llegar a la habitación y hasta las 7pm es que nos dijeron que teníamos que cambiar de habitación por que tuvimos que bajar de nuevo a preguntar. Desde que llegamos solicitamos toallas para piscina y al otro día fue que nos las brindaron por que no tenían disponible. Piscina deben de darle mantenimiento todos los días antes o después de cerrar, habían pelos, hojas y suciedad.

Family_with_children

6/10

Pleasant

21 Jun 2026

Reginald

Great facilities but noticeable lack of maintenance. We requested additional towels and bed sheets but they didn’t have available.

Family_with_children

8/10

Excellent

21 Jun 2026

Rocio

Beach view was great and accessible

Family

2/10

Poor

21 Jun 2026

Vorany

Staff was accusing us not returning the beach towels. I had to tell her to check the camara. The room was smell and the floor was dirty.

Family

8/10

Excellent

20 Jun 2026

Marlies

I had to pay $15 a day for parking. I had never seen that at a hotel before. The front desk staff wasn't very friendly. Everything else was good.

Family_with_children

6/10

Pleasant

20 Jun 2026

tracy

Our stay here was fine. Check in, or anything else having to deal with the front desk was slow with a long line. None of the several restaurants had anything vegetarian. No hand towels, no hand soap, no bath mat.

Partner

10/10

Exceptional

19 Jun 2026

Jose

Todo estuvo excelente y en buen ambiente

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Anel

It was good but i think its time to renovate all the rooms. But sure I will be back to Aquarius.

Friends_and_family Friends

6/10

Pleasant

19 Jun 2026

Mayra H

There were a few roaches in my room. Bathroom had hair on the shower.

Self

8/10

Excellent

19 Jun 2026

Jose C

Staff, Beach and Pool.

Family_with_children

6/10

Pleasant

19 Jun 2026

Milagros

Los cuartos son viejos, el olor a humedad es terrible!! Las alfombras sucias. Definitivamente el hotel necesita mucha atención. Todas las amenidades son del Embassy Suite (restaurantes, piscinas)

Family