Name: Embassy Suites Dorado del Mar
Address: 201 Dorado Del Mar Boulevard, Dorado, 00646, PR

10/10

Exceptional

22 Jul 2026

Rafael

My room was always kept clean. The staff was Awesome. Breakfast was amazing. My entire time there was wonderful. Will be going back very soon.

10/10

Exceptional

22 Jul 2026

Jeffrey

S

8/10

Excellent

21 Jul 2026

Judith

During my stay 5 nights / 6 days, they just make bed and replenish towels. No dusting or vacuuming. Unfortunately on last day I notice 3 roaches in bathroom, I took a picture and send email to manager.
Breakfast is too early 6:30am - 9:30am being on vacations you have to get up early in order to have breakfast.
Property is beautiful but so far from main tourist areas, either one, use Uber services or rental car. No close market or store to buy water or snacks. I wouldn’t return to this property.

Family_with_children

6/10

Pleasant

21 Jul 2026

Jordan Paul

Clean enough. Breakfast was great. Pills were clean and nice. Outdoor bar was wonderful. The “gameroom” was very dirty, outdated, and run down (old fall decor still up). Not a big deal but definitely not what the instagram video portrays.

Family

8/10

Excellent

19 Jul 2026

Pareshkumar

Nice property at beach location. Only needs to update the room as per the location to increase the popularity with comfort.

Family_with_children

6/10

Pleasant

18 Jul 2026

Angela Cristina

Nice place for a quick getaway

6/10

Pleasant

18 Jul 2026

Mikayla

The breakfast was nice but more option would have made it better

10/10

Exceptional

18 Jul 2026

Julia

Love this resort, second time going. The property does need some touch ups on the cement by the pool area but other than that we enjoyed our stay and staff was amazing and very helpful.

Family_with_children

2/10

Poor

18 Jul 2026

Michael

The room
Was filthy couch chairs could not sit on it I asked them to change the room
They did and was the same thing elevator got stuck between floors the first night their was no water I could not shower the power went off everything just messy. I also asked them to change my sheets every day and I marked each bed sheet and they switched the ones feommmy dad bed to mine bed every day instead of putting new and clean ones. Very poor condition and they refused to return my money to somewhere else

Family

8/10

Excellent

17 Jul 2026

Kanchan

Good location and amenities but food was pretty dull.
Breakfast was just the basic highly processed and mass produced stuff. Nothing fresh and every day was the same.
Afternoon social snacks were literally nachos and salsa everyday!
Nothing fresh or made on site.

Family_with_children

8/10

Excellent

16 Jul 2026

Mary

Everything was excellent except the ac wasn’t too powerful on 100 degree weather. Thermostat was set at 70/75. Accordingly it’s set this way when I called for maintenance. Room was cool and comfortable but not cold enough. I didn’t need to cover myself

Family_with_children

6/10

Pleasant

16 Jul 2026

Michael

Families read

If you are traveling with family I highly recommend paying extra for valet parking. There is a casino onsite you will have to share a garage with and it's filthy and smelly. Not a good idea to walk to and from with little ones. Just avoid the eye and nose sore. Do not fall for the private beach pics. You are more likely to go to a beach with a lot more people and vendors. This is a tiny piece of beach front for the hotel. I mean tiny. The breakfast is meh. Powdered everything except for the omelettes they will cook on demand. This is has the feel of an older property. It's in a gated community and you will have to pass a security check point each time you go in and out. It's about a 45 min drive min from all the places you want to visit. If you are planning on visiting Old San Juan quite a bit I would recommend staying closer. You don't want to be driving so far at night. All in all if this is right in your price range you can make it work. The staff is very nice. I would give this a 7 out of 10.

Family_with_children

2/10

Poor

15 Jul 2026

Kelvin

Outdated, dirty and unhelpful staff! Do
Not recommend even if it was a free stay!

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Billy

Older hotel that could use a little updating, but over all it was fine. Did have to request housekeeping to come on 3 times so that was frustrating, but the front desk was helpful and offered extra drink coupons for our inconvenience, Absolutely loved the beach, it was like a secret spot. Most people stayed at the pool that was also nice, but the beach had an amazing breeze. All the staff was super helpful and kind,

Partner

6/10

Pleasant

14 Jul 2026

Shawn M

Breakfast was the same pretty much everyday , the 5:30 7 snacks were stale or picked over mostly . Pool area needed cleaned up more of trash , rooms slightly outdated

Friends

6/10

Pleasant

14 Jul 2026

Anna Jasmine

Our stay at Embassy Suites was unfortunately very disappointing and did not meet the expectations we had based on the photos and description on Expedia.

To begin with, the hotel is extremely outdated. The pictures online make it appear much newer and better maintained than it actually is. As soon as we entered our room, we noticed several issues. The carpet was lifting in multiple areas, the furniture looked worn, and the bathrooms had visible mold. Overall, the room did not feel as clean or well-maintained as we expected for the price we paid.

The biggest concern during our stay was the condition of our room. We were traveling with our infant son and our two daughters. After our first night, my daughters and I woke up with multiple bites. Later, my husband found small black bugs crawling on his leg and also behind the couch. We immediately reported everything to the front desk. I want to recognize the staff because they were kind, respectful, and understanding. They listened to our concerns and moved us to another room.

Unfortunately, even after switching rooms, we continued to experience bites, which left us feeling uncomfortable for the remainder of our stay. I cannot say with certainty what caused the bites or whether they were bedbugs, but it was concerning enough that it affected our ability to relax and enjoy our vacation. With a baby and young children, cleanliness and peace of mind are incredibly important, and we never felt completely comfortable

Family_with_children

6/10

Pleasant

13 Jul 2026

Mabel

Everything ok with the room, and the customer service ok but the hotel has a lot of hidden fees and they don't tell you until you check out, you see extra charges on your card and also they don't send you a receipt to see what are those charges you call them and they tell you what are those charges but never sent you the receipt.

Family_with_children

8/10

Excellent

12 Jul 2026

John

The place is really nice

Family_with_children

6/10

Pleasant

10 Jul 2026

Darnus

The bartenders at the pool side bar was very dismissive, since I was not of Puerto Rican descent.

Partner

6/10

Pleasant

10 Jul 2026

Amanda Jean

The staff is nice, but the property could use some updates. Additionally, the valet was not very urgent. I would not recommend paying extra for this. Please know that you will have to stop at an entrance gate whenever you come back in and there are a long stretch of speed bumps to drive through.

Partner

6/10

Pleasant

09 Jul 2026

Yahaira

Our room looked so rundown

Partner

4/10

Poor

09 Jul 2026

Felicia

Poolside seating was ok. Room overlooked the pool & beach. Room was clean but furniture was extremely dated & stained.

Partner

10/10

Exceptional

08 Jul 2026

Ana

My room was cleaned and bed made every day. With fresh towels. The property immaculate. The staff were phenomenal. And they topped wirh free breakfast every morning

Self

8/10

Excellent

08 Jul 2026

Nilda

La propiedad es hermosa. Tiene tremenda localización ya que tiene muchas opciones para comer fuera. Fuimos a la bolera en la noche y al billar y la pasamos súper ( en el hotel ). El personal es muy amable, todo esta limpio, el desayuno es delicioso y tienen buenas opciones para los tragos diarios de cortesía. Mi única observación es que ya los cuartos necesitan renovar su mobiliario, las alfombras, el baño...se les nota el paso del tiempo. Pero en general la pasamos muy bien en familia 😊

Family_with_children

6/10

Pleasant

08 Jul 2026

Erika

Some areas of the pool was dirty, not well maintained. The beach needs to keep better maintenance, it was garbage around. Our room needs an update, the flooring in the bathroom was shipping and it didn't have a good look. The whole bedroom needs to have a major update and be more clean.
The staff was friendly and helpful.

Family_with_children

10/10

Exceptional

07 Jul 2026

Christian Jonuel

Excelente

10/10

Exceptional

06 Jul 2026

JOSEPH Edward

You could not find a more courteous, helpful and friendly staff.

Family

4/10

Poor

06 Jul 2026

shyeeta

This hotel requires renovation. The curtain in the room was excessively dusty, and the rug emitted an odor indicating it needed a thorough cleaning. The exterior of the hotel, as well as the interior of the rooms, necessitates repainting. The kitchen sink was outdated, with rust-colored water emanating from it. When requesting a room change, the staff declined, citing that the hotel was fully booked; however, another guest was accommodated without issue, demonstrating inconsistency in response. Additionally, the staff's attitude was discourteous.

Family_with_children

6/10

Pleasant

06 Jul 2026

Antonio

Old and unkept.

Partner

4/10

Poor

06 Jul 2026

Eric

The resort was ok but nothing to go crazy for. The rooms need upkeep and upgrades the bathtub always took forever to drain the walls were cracked and everything was rusty and old. The public beach section was dirty and nothing like the pictures. Pool was ok but kinda small and the reception area also. The breakfast was very good and at least that made up for the other cons of the the trip. But before you go make sure you call and get every detail you can cause cause they charge you 100 a day deposit for incidentals on top of and additional 30 dollars a day resort fee on top of you already paying for the resort fee, and parking is 16 dollars a day so keep that in mind. So check all the little fine prints and ask questions before you go cause the money didn't make sense with the hotel being so in need of repairs and upgrades. The resort is in an ok area but if you wanna go sight seeing it's going to be at least a 40min drive so if you want to go to better areas then look for better hotels in those spots cause this one felt secluded and it wasn't even an all inclusive which would have made it a better option for the fees. In my opinion Expedia needs to fix there advertising of this hotel asap cause it was just basic minimum for what else is on the island

Family_with_children

10/10

Exceptional

05 Jul 2026

Anibal

Great place to stay

8/10

Excellent

04 Jul 2026

Noelia

The pool bar and grill was great. The restaurant inside the hotel was ok.

Family_with_children

10/10

Exceptional

03 Jul 2026

Erika

Absolutely amazing property and staff. Can't wait to go back.

Friends

10/10

Exceptional

02 Jul 2026

Jessica

Volvere

Family_with_children

4/10

Poor

01 Jul 2026

Stephanie

The beach is full of sea weed and the water is not clear. You pay a resort fee but still have to pay $10 for a beach chair when the beach is full. The pools max at 3ft. If you love the water you his is not the place for you. I had to take taxis to nice beaches off site. The food was below expectations. Not one meal was good. I spent time going offsite for meals. I just had breakfast.

Self

10/10

Exceptional

01 Jul 2026

Hilda

Everything good!

10/10

Exceptional

29 Jun 2026

Julio

nice

6/10

Pleasant

29 Jun 2026

Leisy

Habitaciones necesitan un poco más de limpieza!!!

2/10

Poor

27 Jun 2026

Luis

The beach access was the only good quality

Family_with_children

10/10

Exceptional

26 Jun 2026

SYDNEY

The entire stay was wonderful, but there was a prom every night. During the day the pool area was filled with teenagers. While they were well behaved, there was so many of them that getting into the pool area was difficult.

Partner

10/10

Exceptional

25 Jun 2026

Michael Joshua

Everything was wonderful

Family_with_children

10/10

Exceptional

25 Jun 2026

Javier Del Rio

Room was clean, staff was.

Friends

10/10

Exceptional

23 Jun 2026

Josefina

nice and clean staff were friendly.

Partner

10/10

Exceptional

22 Jun 2026

Jennifer

Excelente estadía, servicio, limpieza muy buena …

10/10

Exceptional

22 Jun 2026

Eleisha

Beach view

Family_with_children

4/10

Poor

21 Jun 2026

CHRISTINE

Pool to crowded to swim , no room to sit. Beach was the same no seats or room. Blew a socket in room. Not powerful enough. Breakfast was good. To many people to relax. Won't come back here.

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Cynthia

Everything was beautiful

Friends

4/10

Poor

20 Jun 2026

Ali

may not be ideal for families, especially during prom season. During our stay, the resort was very loud and crowded because of multiple prom events. The open atrium design seemed to carry sound throughout the hotel, and if you are staying in a one-bedroom layout with kids sleeping on the sofa bed in the living room area, the noise can be really hard to get away from.

There was also a knock on our door around 2:30 a.m., which added to the feeling that this was not a restful stay. It is possible this experience was mainly because of prom season, and I cannot say whether the hotel is like this year-round, but based on our stay, this was not the right time to come as a family.

Puerto Rico itself is beautiful, but this resort experience was disappointing. If you are traveling with kids or hoping for a quiet, relaxing stay, I would be cautious about booking during prom season.

One other note, not specific to the resort itself: the bottled water in Puerto Rico had a strong mineral taste and left a dry, chalky feeling in the throat, so families may want to keep that in mind.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Yolanda

The rooms are a bit out dated. The pillows are very uncomfortable.
We stayed 5 night and 2 of the days we did not get our bath towels replaced. We also ran out of shampoo and body wash in the room.
We called the front desk to get these items refilled but we never had a staff member bring them to us.

Family_with_children

6/10

Pleasant

15 Jun 2026

Erin

I liked the beach very much. The pool area was cute. The restaurants were all beyond terrible. The \"free drinks\" cocktail hour sounded like so much fun...except you had to wait on a giant line to actually get a cocktail. Not fun. Couldn't stream movies in the room which was unfortunate.

10/10

Exceptional

14 Jun 2026

Darren

Great place and slept great too.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Christian

Good stay

Family_with_children

4/10

Poor

10 Jun 2026

Patricia

Lo unico bueno la playa y la piscina ,la limpieza y el mantenimiento muy malo para el costo de la estadia

Family_with_children

10/10

Exceptional

09 Jun 2026

Monica

Buen desayuno. Musica en las noches la disfrutamos al maximo. La pasamos muy bien!

Family_with_children

10/10

Exceptional

09 Jun 2026

Lawrence

Everything was excellent

Family_with_children

2/10

Poor

08 Jun 2026

Moises

The hotel has poor cleaning and poor maintenance all around. The check in has long lines and the room wasn't ready at 6pm and check out is at 11am. Like 7hrs to be ready and not.not upgrades offers for the lateness, not even late check outs.The pool bar never is opend, no muisic no food no drinks etc.... the breakfast should be more extended the turist dont whant to wakeup early... the carpet all of it needs to upgrade.

Family_with_children

6/10

Pleasant

08 Jun 2026

Adalys

Tienen que mejorar en los baños de todas las áreas en especial las del área de la piscina. El proceso del estacionamiento es uno tedioso y por ejemplo a la hora de salir no me funcionaba la tarjeta y no había personal por lo que llamo al frond desk y me indican pues bájese y busque un papel para poder salir. Hellow volver atrás buscar estacionamiento volver a caminar todo de vuelta y volver a hacer lo mismo. Eso no funciona y no se está brindando el servicio al cliente correcto. Para el precio necesita una remodelación urgente. Y no hacer que los huéspedes tengan que pasar trabajo constantemente con el estacionamiento porque no funciona la tarjeta que brindan.

Friends_and_family Family

4/10

Poor

06 Jun 2026

Dale

Extra charges for “hotel fees” and parking. I though this was unnecessary and not clearly mentioned at booking.

Partner

8/10

Excellent

06 Jun 2026

margarita

The hotel is clean and well maintained in spite of it showing its age with decor and worn hallway carpets. The pool area is comfortable and there were enough lounge chairs and places to sit. My only disappointment was the beach. The sand on the beach and inside the water has lots of small rocks that made it painful to walk barefoot. The water itself is very shallow and only has a narrow area along the beach that you can use . The rest of the water area is rocky with possibly sea urchins so you can’t walk on it and it’s too shallow to swim above it.
The breakfast buffet was extensive and filling. We had supper in the lobby and it was tasty and reasonably priced. You get two free drinks every day from 6:30-8:30. Across the street there are two other restaurants and a casino besides the golf course clubhouse.

Friends

10/10

Exceptional

30 May 2026

Jaliyl

I LOVED EVERYTHING

8/10

Excellent

29 May 2026

Tatiana Barbra

Clean room, nice breakfast but the rooms and other parts of the resort need renovations. At one point the air conditioning blew from the amount of power the resort takes. Then it got fixed within 15 minutes. The private beach is very nice with free chairs to use.

Partner

10/10

Exceptional

27 May 2026

Sara

Excellent service and a wonderful place to stay with so much to do!!

Partner

8/10

Excellent

27 May 2026

alberto

Nice place in dorado PR. Lots of locals in the hotel which made it very busy and difficult to find beach chairs. Otherwise it was good the bartender in the happy hour could have been a little more friendly. Make sure to have water shoes the beach has lots of coral and rocls making it a little rough.

Partner

2/10

Poor

26 May 2026

Gary

The property is a s*** hole. Do not stay there

10/10

Exceptional

26 May 2026

Marilyn

Great amenities and excellent breakfast!!! Clean and friendly staff!!

Family_with_children

10/10

Exceptional

26 May 2026

David

Thanks for an awesome stay!

Partner

10/10

Exceptional

26 May 2026

Alfredo

The room was very clean, staff very helpful all around 🙏 we had a great time here we are already planning another visit thank you so much everyone

Partner

2/10

Poor

24 May 2026

Kemp

Property was old and out dated…Knats in room… floor was dirty… bathroom wasn’t that clean

Partner

10/10

Exceptional

24 May 2026

Dorca

Super breakfast and outdoor pool.

Family_with_children

10/10

Exceptional

23 May 2026

William

Was our first time we love it. The breakfast was excellent, beatiful place and the pool is amazing.

8/10

Excellent

23 May 2026

David

A great place to stay

Partner

8/10

Excellent

23 May 2026

Sorymar

En general todo estaba limpio pero deben atender áreas que necesitan mejoras. Lampara del baño de la habitación luce muy mohosa. Bañera se quedaba el agua estancada (algo que no me gusta), baño de la piscina pueden mejorar la limpieza. Había un solo inodoro disponible, el otro fuera de servicio.

Buen desayuno. La habitación es cómoda.

6/10

Pleasant

22 May 2026

Pauleena

The hotel has a great lobby and pool area. The rooms are super outdated and it did not feel like a resort in comparison to others in Puerto Rico.
No bell hopper was offered when arrived and my husband and I had to push the cart up. Certain treatments of a resort were lacking and it seems like the staff isn’t too happy.
Room dining was excellent. Props to the chef and the staff member who took the time to read the entire menu when our QR code was shaded out in our room.

Family_with_children

6/10

Pleasant

22 May 2026

Ileana J

The entire complex (excluding the golf course) needs a rehab. The resort and parking fees did not help. Our hallway reminded us of a horse barn.

Partner

10/10

Exceptional

22 May 2026

Danielle

Everything was great. My only complaint would be young kids packed the hot tub and no one cared.

Partner

10/10

Exceptional

22 May 2026

Mirza

Un grupo musical en vivo sería bueno.

Partner

10/10

Exceptional

22 May 2026

Letisha

We had an amazing time! Staff was very helpful and friendly! Breakfast was everything!!

Partner

8/10

Excellent

21 May 2026

OMAR DAVID

The room needs to clean more the carpet old and rust on the bathroom lights but out side beautiful

Partner

10/10

Exceptional

21 May 2026

HAWANATU

Everything was great, chef was amazing and breakfast was great. I would to come back

Friends

10/10

Exceptional

20 May 2026

Debralee

Everything was awesome

8/10

Excellent

19 May 2026

Nelson

Pool was great but the bar in the pool needs a better way to operate. The breakfast was great and good service.

Family

10/10

Exceptional

17 May 2026

Gladys

Nice Resort Clean Room Great Breakfast Selections
Great Outdoor Pool
Staff At Pool Were Friendly Courteous
Pool Lounge Was Great Ordered Lunch Fresh Hot Meals

All Employee's Staff Were Amazing.!!

Partner

10/10

Exceptional

17 May 2026

Androw

Clean room and staff great.

Partner

10/10

Exceptional

17 May 2026

Brenda

Nice area

10/10

Exceptional

16 May 2026

Jose

Clean room

Partner

10/10

Exceptional

16 May 2026

Linda

Yes

Friends

6/10

Pleasant

15 May 2026

Andrew J

The beach had alot of rock is like a kiddie beach you cant swim

Partner

10/10

Exceptional

15 May 2026

Michael

Todo estuvo bien

Family_with_children

10/10

Exceptional

13 May 2026

Yamiliz

I love breakfast and staff friendly.

Family_with_children

10/10

Exceptional

13 May 2026

Daniel

We absolutely loved our stay at this hotel! The staff was so helpful and friendly, the breakfast was delicious, the pools and beach were relaxing and fun and we loved being able to walk around the area near the hotel.

We also loved our server, Paola, at the onsite Calypso restaurant!

Friends_and_family Family

10/10

Exceptional

10 May 2026

Julian

Overall it was great hotel and the breakfast was excellent

Family

4/10

Poor

08 May 2026

Amy

Sit back, this will be a long review. I WISH I could rate the staff separate from the property. The truth is the staff was just too good for this old property. Hilton should be ashamed. My stay was business for the week. We arrived on Monday, and was greeted with warm and friendly smiles. We had traveled for almost 10 hours. The front desk allowed early check-ins for everyone. There were smiles all around. The lobby area is gorgeous. The Koi pond was beautiful and well kept. We headed towards the elevators and there was strike one. Out of three elevators, two barely worked. Upon exiting the elevator the overwhelming smell of old moldy carpet smacks you in the face. When we entered our room, at first glance it was very clean, you could tell the staff took pride in their work. However, Hilton needs to do room renovations ASAP!! The grout on the bathroom floor and shower were filthy. And the worst part were the gnats that were invading the rooms. Everyone talked about and were swatting gnats the entire week. The bugs were in the rooms, the meeting rooms and we found one in our food during the last banquet. I absolutely would never stay at this resort again HOWEVER, I cannot say enough how amazing the staff was. The bartenders at the pool were the best friends you didn't know you needed. The staff that serviced the breakfast bar greeted us with smiles EVERY SINGLE DAY!! It was truly heartfelt. I wish Hilton would put the money and redo this hotel.

Business Partner

8/10

Excellent

07 May 2026

Amy Lynn

Very nice beach area; well maintained pools and excellent food. The hotel is 45min from San Juan airport if you enjoy relaxing on the beach and hanging around the resort its a great choice! The excursions are located closer to San Juan; if be prepared to pay an additional fee of around 110$ for transportation. Hotel staff were friendly, complimentary drinks in the evenings with music and entertainment. We enjoyed our stay. Thank you Embassy Suites!

Partner

8/10

Excellent

05 May 2026

Beatriz

The location is excellent, clean room, friendly staff, and perfect breakfast. Very good pool facilities. My only concern is that the rooms need a full renovation and change the old carpets because of the odor.

Family

6/10

Pleasant

05 May 2026

Ivan

Center fountain was closed entire time; hallway carpeting was old, dirty & ripped; no exhaust fan in bathroom so it would get too hot & steamy; we ordered our meal & wanted the staff to bring it to the pool area but were told to come back inside in 25 mins to pickup our meal.

Partner

6/10

Pleasant

05 May 2026

John Mark

They have a resort fee which I don't recall hearing about before checking in. The hotel wanted to charge for everyhing and was greedy. The staff were nice.

10/10

Exceptional

04 May 2026

Ada

Great place

2/10

Poor

04 May 2026

Eugene

Curtains had blood stains on it asked it to be changed it took 3 days for them to come and just to clean the stains not change the whole thing. Paid resort fees and all a had was a bottle of water which i have to go beg for all the time. anytime they clean the room they only leave 2 bottles of water bathroom had stains and some part of the room. Some part of the ameneties you have to pay even thou its already charged. Hotel was far from the city so unless you driving better get a rental.

Partner

6/10

Pleasant

01 May 2026

Fabian

Poor room maintenance

Family_with_children

2/10

Poor

01 May 2026

Veronica

Poor customer service and