Name: El Colonial - Adults Only
Address: 312 C. de San Francisco, San Juan, 901, PR

10/10

Exceptional

02 Aug 2026

Nelson

All great

10/10

Exceptional

02 Aug 2026

FRANCES

No elevator

10/10

Exceptional

31 Jul 2026

Julissa

Everything!

Partner

8/10

Excellent

31 Jul 2026

Raul

Había que pagar un excedente para que te asearan la habitación, se acabó la botella en agua y no la volví a ver hasta que me vine del hotel. De resto todo bien 👍

4/10

Poor

29 Jul 2026

Brian

Rooms small, dark with old nasty flooring and zero storage areas. Rooftop is not usable. Efficient service. Great location.

8/10

Excellent

29 Jul 2026

Gloria

Esta super bueno, pero actualmente me percaté de que solo hay un solo empleado en el área de registro, este es el mismo que atiende la barra y se pone complicado. Ejemplo: Si comienza su estadía o termina, hay varias personas para el mismo proceso, los huéspedes que desean algo de la barra tienen que esperar que termine el proceso de todos, para luego poder ser atendidos y si entra una llamada, imagínense, no lo digo por mal, simplemente me da un poco de tristeza con ese emplead@ pq se ve que desea dar el máximo por todos sus huéspedes. Confieso que me encanta el lugar, pero al parecer ahora es más importante los ingresos que puedan generar, no el servicio y la atención al que tenían acostumbrados a sus huéspedes. Vuelvo y repito los empleados dan el máximo por lo que pude observar pero hay veces que no da a vasto, solo hay uno, antes por lo menos habían dos en las horas de entrada (4pm) y salida (11am), funcionaba excelente (5 estrellas), me sorprendió que ni un café pudiesen brindar, por el estado en que vi la maquina al parecer lleva días dañada y no le han dado importancia al asunto. Realmente que esta sucediendo no lo sé, pero es lamentable por que el lugar tiene una excelente ubicación, acogedores cuartos, limpios y listos para un buen descanso. Si alguien de la Administración lee el comentario favor de tomar el mismo como uno constructivo, no con mala intención. Años pasados me había hospedado más de dos o tres veces al año y nunca había observado una situación así.

10/10

Exceptional

28 Jul 2026

Kimberly

Great stay. Historical building so be aware there is no elevator and five flights if stairs. Cute hotel and the location was perfect for walking to everything we wanted to see. The hotel staff were great and knowledgeable.

6/10

Pleasant

27 Jul 2026

Felix

Na

6/10

Pleasant

27 Jul 2026

Michael

We had a few real problems with the room at El Colonial. It was dusty, layers of dust on every windowsill. The lighting was so weak that the room stayed dark even with the shades open in the middle of the day. The soap dispensers in the shower were a mess. They were hard to use and one completely fell off the wall when I pushed it. After I told the staff, they only cleaned up the broken pieces and never fixed or replaced them properly. They ended up leaving hand soap instead of body wash, and they took our dirty towels but never brought clean ones until we called again. The shower itself is outdated, with missing tiles and a sloping floor that feels unsafe. The handle is difficult to use and part of it was falling off. The water temperature is almost impossible to get right, it’s either scalding hot or cold, with almost no in-between.
On the plus side, the location is excellent in Old San Juan, the open bar was convenient for a quick drink or water bottles, and most of the staff we spoke with were friendly and helpful. The price is also very good. If the rooms and basic maintenance were better, this would be a great stay.

10/10

Exceptional

27 Jul 2026

Abel

The hotel was clean and beautiful. The open bar was a plus but you do need to ask for beverages. Don't assume the staff will ask you.
Great location and ambiance.

4/10

Poor

27 Jul 2026

Naquese

We got to the hotel to check in on time and they made us wait and four groups of people came after us and were checked in before us. We didn’t have a remote for the tv, we asked for one and they said they couldn’t do anything about it. Our toilets wouldn’t flush, we told them and they never came to fix it. They have a sign on the door that says you can do late check out but when we asked for a late check out they said no, even though they made us have a late check in on our arrival day. Wouldn’t stay again

10/10

Exceptional

27 Jul 2026

Myrna

Staff is excellent

6/10

Pleasant

27 Jul 2026

Irma

This was my second time staying here the first time was an amazing experience. The second time not so much the staff at the bar was mean and miserable she look like she did not want to be bothered we needed water to take to our room she just completely ignored us it was just a awkward situation is supposed to be an open bar we just wanted water . The place is incredible great location but staff this time was awful

10/10

Exceptional

25 Jul 2026

Brittany

It was an amazing hotel. I thoroughly enjoyed my stay. The staff was very helpful and inviting. Also, the open bar was one of the coolest things ever.

6/10

Pleasant

25 Jul 2026

Dianelys

Tiene que haber más limpieza

4/10

Poor

25 Jul 2026

Anthony

No hot water.

10/10

Exceptional

24 Jul 2026

Bingbing

It was really incredible stay. The staff is so friendly and helpful, they take seriously of your requests (the tv in my room was not working, they ordered a new one and spent 4 hours installing for me)
The open bar is soooooo great, unlimited free drinks, coffee, wine etc all the time!
The price is sooooooo worth it, we extended our stay due to this positive experience

8/10

Excellent

22 Jul 2026

Benoit

Very well located and very nice staff.

Self

10/10

Exceptional

18 Jul 2026

Anders

In particular the bar was a nice amenity. The staff was very friendly and engaging. Christian is hospitable and a true asset to El Colonial!!

Partner

6/10

Pleasant

15 Jul 2026

Alberto J.

.

Partner

10/10

Exceptional

15 Jul 2026

Deborah

Excelente ubicacion y atención

Partner

6/10

Pleasant

11 Jul 2026

DANIEL

Reservé una habitación con balcón y no tenía balcón!

Partner

6/10

Pleasant

11 Jul 2026

Tammy

We had to beg to get fresh towels and the staff seemed to be out out when anything was asked of them.

Partner

10/10

Exceptional

09 Jul 2026

Diane

This hotel is beautiful and has a historic look to it, the floor tiles are so pretty! Super high ceilings and very comfortable room. The open bar was an amazing welcome after a stressful day and a nice way to mingle with some other guests, it's a very calm vibe though so it allows you to completely relax right away. The staff was very nice, helpful, and efficient.
I will 1000% stay here again!

Self

6/10

Pleasant

09 Jul 2026

lisa

hotel did not have an elevator, we had to climb 4 flights of stairs to get to the room with a ton of luggage

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Graciela

Super cute and loved that it’s adults only

Partner

6/10

Pleasant

04 Jul 2026

Enrique

The property was OK, the staff was great, it smelled great throughout the hotel, but the rooms were small, and the bathroom was tiny, and we did not have any hot water in the shower, shower was lukewarm at best! Also no elevators which we knew about, but we were on the top floor, so carrying all our heavy luggage up 4 flights of steps was tough! Also rooftop was not very well kept, had trash and old rusty chairs.

Partner

6/10

Pleasant

27 Jun 2026

Tammy

The room is old with very little amenities. No elevator many stairs. The stairs are not your things stay away. Steve was not very accommodating. You had to beg for drinks and bed for towels. I’d only recommend it for a very short day.

10/10

Exceptional

27 Jun 2026

Brandon Lee

10/10

Family

10/10

Exceptional

25 Jun 2026

Anay

Great!

8/10

Excellent

23 Jun 2026

Auli

Great little hotel, with the great bonus of an open bar which pretty much took care of anything else that was not up to par. The vibe is great and the location even better. The bathroom was stamp-sized so not ideal for a couple, the room was OK. Parking is a couple of blocks away which was absolutely fine.

Business

10/10

Exceptional

23 Jun 2026

Herice

Great location, room , and awesome staff

Friends

8/10

Excellent

22 Jun 2026

Omar

The staff is super helpful and very knowledgeable of the area.

Partner

8/10

Excellent

20 Jun 2026

Kyra

El Colonial made for a genuinely enjoyable stay, and a lot of that comes down to the people. The staff were some of the friendliest and most helpful I’ve encountered — they made us feel truly welcome from the moment we arrived. A huge highlight is the free drinks available 24 hours a day, which is an incredible perk and honestly hard to beat.
The location is unbeatable. Old San Juan is right at your fingertips — everything we wanted to see or do was only 2 to 6 minutes away, which made exploring so effortless.
The beds were genuinely comfortable, and I slept well on that front. However, I do have to be honest about a few things: the rooms could use a deeper clean — the floors and light switches showed noticeable dirt, which took away from the experience. Light sleepers should also be aware that street noise carries through the windows and can be disruptive overnight.
One thing management should really address is the air freshener in the lobby. It was overwhelmingly strong — my allergies flared up every single time I walked through. Turning it down or moving it to a less concentrated spot would make a big difference for guests with sensitivities.
Overall, a great spot for location, vibe, and value — just a few operational tweaks away from being truly excellent.

Family

8/10

Excellent

20 Jun 2026

Jessica

We enjoyed our stay here . We don’t normally do boutique hotels but we tried it out in old San Juan . Very cute property. Very clean and really friendly staff . We loved the open bar . No elevator was a little rough but with the hotel being so old it was understandable . Very comfy beds and comfy lobby area and feels very safe . The floors in the room were the only thing that didn’t feel as clean or look as clean but that’s just me being picky . I would say good stay for a solo trip or couple .

Family

8/10

Excellent

14 Jun 2026

Brian

The top floor premium rooms with balcony are closer to electric generator that makes noise when on. The staff were good enough to move us to a lower quieter floor. Genuinely really nice staff who had to mange a situation where the water supply to all of San Juan was cut off. They gave option to cancel but we were glad to have stayed as location is central with lots to explore.

Partner

10/10

Exceptional

13 Jun 2026

Kimberly

Great stay, definitely staying here again when I visit Puerto Rico !

6/10

Pleasant

08 Jun 2026

Nicole

The hotel is very rustic and historic. It has great charm and is in a convenient location.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Christopher

The first time we stay at the hotel, everything was exceptional, but the second time it was the complete opposite. We had issues with the bathroom in our room, we didn’t have any hot water and subsequently didn’t have any water pressure or water at all. Also, we found hair in our shower. We mention all of this to the employees, but they seem as though they didn’t wanna to help us. One employee even came up to your room, verified everything we found, said she’ll be right back, and to our surprise she had let for her break without helping us first.

Partner

10/10

Exceptional

06 Jun 2026

Curllon

The staff was amazing at hotel! It's gives you an old time feel. The bar was a great addition to the stay. There was no elevator but the stairs were clean and had all the safety amenities needed. If I ever go back to Puerto Rico, I will definitely look them up again.

Self

10/10

Exceptional

04 Jun 2026

Stacy

I had a lovely time here. The staff were kind and helpful. My room was lovely. I will be back!

Self

10/10

Exceptional

04 Jun 2026

Jason

It was convenient downtown location in san juan.. Very small, but cute room, my daughter loved it.. It was basically a one room studio.
With the full size bed and a twin bed for my daughter. Only thing I did not like was.The water pressure, but that's somewhat expected in old San Juan

Family

8/10

Excellent

03 Jun 2026

Maria Eugênia

The staff was absolutely outstanding, friendly and so helpful. The hotel was extremely clean, stylish and the location honestly was prime, couldn’t be better. You’re close to everything in Viejo San Juan, walking distance to so many great bars, clubs and restaurants. Also a short uber distance to other neighborhoods and only 20min from the airport. My only note is that for a “boutique” hotel it lacks a lot on amenities and comfort in some aspects for example: shower has NO pressure at all, you will be showering with a little gentle stream. It’s tiny and very humid, with a plastic curtain that gets the floor wet, and cracks in the ceiling from humidity and paint is falling off a bit. My faucet kept breaking and the water was never hot enough. I understand the building is old, and I love the place for that, but I think admin could do a better job at updating the bathrooms to a more comfortable structure with small changes. Overall a great stay and I would come back again if the showers are fixed! ALSO be aware this is a busy and loud area so if you want peace and quiet this is not the place, you will be waking up multiple times due to the noise.

Self

10/10

Exceptional

03 Jun 2026

Laura

Excelente hotel para hospedarse en San Juan, todo queda cerca y te haces independiente.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Jorge

Es un hotel excelente e incluye el bar, un complemento que no todos lo hacen.

Family

10/10

Exceptional

28 May 2026

Jacqueline Sarahi Godoy

We stayed here for our honeymoon and we loved it from staff to the hospitality services everything 10/10!!

6/10

Pleasant

27 May 2026

Mei

The location was great.

Self

4/10

Poor

26 May 2026

Elizabeth

El hotel estaba bien, un poco viejo pero muyyyy bien ubicado, cerca de todo y muy seguro. Cuando llegué en mi ducha habían pelos de otra persona pegados en la pared se veía por lo claro que no habían limpiado ni siquiera mirado el baño

Self

10/10

Exceptional

26 May 2026

robert

Great location! We loved the ability to just walk in any direction to see wonderful sights culture and food

Partner

8/10

Excellent

26 May 2026

Cristina

Our stay at Hotel El Colonial was overall pleasant. The hotel was clean, minimalist, and cozy, and the staff was very friendly and welcoming. However, the rooftop was small and did not really have a view, and the open bar options were limited. The atmosphere was quieter than we expected, as we imagined a more lively vibe. Still, it’s a comfortable place to stay in a great location in Old San Juan.

Partner

10/10

Exceptional

26 May 2026

Teniqua

Great staff and I love the location which is walking distance to restaurants and sites. The rooms are sufficient for a short stay, I stayed here twice and got the exact same room both trips. Having the beautiful lobby, bar, and rooftop makes the place feel more spacious. No elevators but the view from the rooftop is worth the exercise.

Family

8/10

Excellent

23 May 2026

Sita

The location was central. The staff was ok. Enjoyed the free beverages everyday. It is an old building, and there were leaks in the hallways, which not make it ideal for the elderly or if you are prone to clumsiness.

Partner

10/10

Exceptional

23 May 2026

Mohd Fairul

We stayed for 4 nights during May, the staff were friendly and gave us excellent restaurant recommendations. The bar had free drinks and a nice seating area. The room itself had everything we needed. They arent the biggest rooms but we only needed it for resting between all our adventures. Loved the location of the hotel, in the heart of it all, coffee shops and bars right beside us and yet it was so quiet in our room. Never woke up to outside noises, only ever heard people walking in the hallways. Highly recommend staying here. Also, if you read this far be sure to check out the sunrise on the rooftop deck, its a hidden gem!

Partner

6/10

Pleasant

21 May 2026

Hang

This hotel needs more renovation and maintainence. The staff were helpful.

Partner

10/10

Exceptional

20 May 2026

Alyson

This was the perfect spot for a one night stay. Seamless check in, helpful staff, and the property was beautiful. We will definitely be back any time we are in Old San Juan ❤️

Partner

4/10

Poor

17 May 2026

Pamela

Staff was not interested in helping. Toilet didn’t function properly.

Family

2/10

Poor

16 May 2026

Gregory

the rooms needs to be updated, rain a couples days and we have leaks in the ceiling all over the room , we had to complaint and they changed us for small room that doesn’t have hot water in the shower, I am surprised how you rated this hotel nine when needs a lot of work in the rooms , we complain about the hot water but never got fix that issue. the room was clean no place to put your stuff , you have to keep everything in the suitcase, love the location, I learned that never believe in the reviews, the upper deck was dirty snd looks like abandoned, well very bad experience and I never will recommend this hotel

Partner

8/10

Excellent

12 May 2026

Adanid

Buena y ubicación, cuarto limpio y servicio de barra complementario. El área de las bañeras necesita un poco de cariño.

Friends

10/10

Exceptional

12 May 2026

Abel

It never disappoints. Clean property, nice staff and great location.

Family

10/10

Exceptional

12 May 2026

Jayne

Staff welcoming even though we arrived really late due to flight, open bar welcome surprise, well placed, central to anything we wanted to see, this was a room booked before taking a cruise and perfectly suited our needs. building a little a tired and no lift/elevator

Partner

8/10

Excellent

08 May 2026

Terri

Great little boutique hotel right in old San Juan. We had a very busy check-in time so the staff for fairly rushed to get everyone checked in and get rooms ready however they have a great little bar right in the lobby to make you nice and comfy while you wait. You're served by the staff whatever you need, they have it right there. You can tell they stay very busy Cruise traffic for the overnighters and lots of guests coming in to enjoy our San Juan.

The suggestions I would make when you have such a quick turnaround is sweep and mop the room floors. It makes a difference, especially in the bathroom and around your bed standing up on a floor with dirt and debris after you've had a restful night sleep not fun. Otherwise it was a great stay I will return.

Self

10/10

Exceptional

07 May 2026

Christopher

We will stay here again. Great location, fun adults-only vibe with open bar, good rooftop views.

Partner

10/10

Exceptional

06 May 2026

Roberto

Excellent place, very centrally and nice location. Clear and comfortable.

Partner

10/10

Exceptional

05 May 2026

SERGIO JOEL ANDRADE

Estaba muy limpia y queda cerca de todo

Partner

10/10

Exceptional

02 May 2026

Sarah

This was such a wonderful atmosphere, super friendly staff and clean room. The complimentary bar was nice after a long day of walking around the city. And no children running around yelling was an absolute plus.

Self

10/10

Exceptional

30 Apr 2026

Irving

The hotel was clean and in a great location. They offer complimentary drinks. The only downside is there is no elevator. Luckily our room was on the second floor.

Partner

10/10

Exceptional

27 Apr 2026

Marc

Yes it was perfecto

10/10

Exceptional

26 Apr 2026

Jennifer Leigh

Loved the historical value of the El Colonial! The balcony room was beautiful. The staff was very friendly helpful.

Friends

10/10

Exceptional

25 Apr 2026

Cory

We really enjoyed our stay, we thought the staff was excellent! I did have to carry 90 pounds worth of luggage up four sets of stairs and it was quite a workout. I would just recommend to be aware that the hotel does not have an elevator system and you will have to carry luggage upstairs.

Self

10/10

Exceptional

25 Apr 2026

Blair

Hotel is in a great location. Staff were friendly and very helpful. Would stay there again!

10/10

Exceptional

24 Apr 2026

Anjolie

Amazing!

6/10

Pleasant

21 Apr 2026

Shawnte

Okay so positives. The staff completely makes This hotel the best. Everyone was super helpful and nice. “D” (don’t want to post her name) works the night shift and she was such an amazing person. Very informative about the area and overall we learned so much from chatting with her. The hotel always smelled VERY clean. GREATTT location. Open bar was a plus because you need it to not think about the negatives of the hotel, which are… the room we had was scary, bed hard, just a small corner with a bed and dresser, outlets coming off the wall, balcony has no upkeep, rooftop has so much potential but no one ever cleans up there and you can tell. There is no elevator which we don’t know until the night before check-in and if we would’ve cancelled, we would’ve gotten charged! The owner needs to kiss her staff and give them a raise because they are the only reason this hotel is still running smoothly.

8/10

Excellent

20 Apr 2026

Peter

Would stay here again

Friends

10/10

Exceptional

19 Apr 2026

Robin

This place is amazing, the staff is very nice and helpful. The roof has an amazing view of old San Juan. Our room was in the alley near a restaurant that played romantic brass and piano music all throughout the day.

4/10

Poor

18 Apr 2026

Ann

I would say this feels more like a hostel than a hotel. The best part is its central location in Old San Juan. The front desk staff were helpful and friendly. We appreciated their recommendations for restaurants and parking lots. The complimentary drinks at the bar and rooftop are nice perks. The lobby is nice. However, our room was disappointing and left much to be desired. It was interior (standard) room so it’s only windows opened into the hallway. The room was dark with yellow, flickering lights. The mini fridge sits directly on the floor. The towels were very worn and a discomforting grayish color. The floors felt and looked unclean. The rooftop views were lovely but the seating felt half hazard and in disrepair. There were leaks in the hallways. I think this hotel has a lot of potential but would benefit from some updates and cleaning.

Partner

10/10

Exceptional

15 Apr 2026

Leonardo

Pasé 4 días increíbles aquí. El hotel es muy acogedor y está ubicado perfectamente en el centro de todo. El personal es maravilloso y muy atento, te hacen sentir muy bienvenido desde el primer momento. ¡Excelente opción para quedarse en la isla!

10/10

Exceptional

10 Apr 2026

Wylly

Free drinks. Can't beat it.

Partner

6/10

Pleasant

09 Apr 2026

Mark

The room was not clean nor well maintained. Specifically, the bathroom light had months of dust and grime, chipped paint, pencil marks on the wall.

Business

8/10

Excellent

06 Apr 2026

GRACIELA URDANETA DE

Excellent Location....bathroom needs an upgrade. Nice open bar for guest. Think twice if you can't take stairs.

Partner

8/10

Excellent

06 Apr 2026

John

Cool building, good location to go see the “Old Town” and the staff were great. The beds were not very comfortable and with the property being right by several bars and tends to be loud at night even during the week.

8/10

Excellent

06 Apr 2026

Donald

Great location in OSJ.

10/10

Exceptional

05 Apr 2026

Pablo

Excelent

10/10

Exceptional

05 Apr 2026

sanja

Our stay was absolutely excellent from start to finish! The hotel was clean, comfortable, and had everything we needed for a relaxing experience. What truly made our stay unforgettable was Christian—he went above and beyond to make sure we felt welcome and taken care of. His kindness, professionalism, and attention to detail were outstanding. We will definitely be coming back!

Partner

6/10

Pleasant

04 Apr 2026

Nilesh

The hotel has the potential to be much better than it was. I will start with the positives :
- great location , right in middle of old San Juan
- 24x7 Open bar which serves tea, coffee, beer and red / white sparkling wine
- Vibe in the lobby is amazing and welcoming.

Worth noting , there is no elevator available and no help is offered in taking bags up to your room. I got a message after I booked telling me the same but would have appreciated this detail before booking.

The rooms on the other end could be “underwhelming” to say the least. You could count the furniture in the room in one hand. The bed did not have a head stand , there was no wardrobe - there was just a wall hanger with a few hangars. There was one small study / dresser and a dresser chair and finally a single sofa. Whilst I appreciate the rustic / old nature of the property it could have been better kept. The bathroom was small basic with a shower area.
Overall I feel with little investment the property could be so much better. Oh and finally room service was on demand and when we asked for it we were asked “ what would you like to get done”. Can’t remember the last time I was asked that in a hotel ! I would still give the hotel a 3 star but without some considerable changes would perhaps skip staying there again.

Partner

4/10

Poor

03 Apr 2026

David

I had to wait until 4pm to get my room but when I was able to I found it still not made up from the last guest which should not happen. They got it cleaned asap and gave me a discount for the issue.
Yes the bar was a good perk.

Self

10/10

Exceptional

03 Apr 2026

Melanie

The staff was amazing! Open bar for all guests! If you have a car, you will need to find a 24 hour garage or street parking which can be difficult depending on the time of day. We would totally come back though. Walking distance to everything in old San Juan!!

Partner

10/10

Exceptional

02 Apr 2026

Crystal

Great place for adults!

6/10

Pleasant

02 Apr 2026

Martin

The hotel is housed in a very old building, formerly a monastery next to a church, which gives it a unique historical charm.

The staff were extremely friendly, and the service was exceptional throughout our stay. The open bar was a nice touch, and the team was consistently attentive and accommodating.

Unfortunately, the room itself felt quite dated and somewhat run down. The floors and walls showed visible wear, with noticeable stains and scuff marks. The bathroom was very small, with older fixtures that appeared worn and water-stained. Due to the building’s aging plumbing, toilet paper cannot be flushed, which was inconvenient. Additionally, the trash bin in our room had not been emptied from previous guests, which was disappointing. The air conditioning also struggled to keep up with the humidity, making the room less comfortable.

Overall, the experience might have felt acceptable had we been expecting a more rustic, historical stay. However, this came as a surprise to us, and we did not feel the hotel offered good value for the price, despite the excellent staff and amenities.

Friends

10/10

Exceptional

01 Apr 2026

Joanne

Good hotel which is centrally located. The staff was helpful and friendly. There was no hot water in the shower during our stay but other than that I enjoyed my stay and will be back.

Partner

10/10

Exceptional

31 Mar 2026

Wylly

Clean room; friendly, attentive staff; open bar...pretty amazing.

Partner

6/10

Pleasant

30 Mar 2026

Raymond

Did not see any notice about the hotel, not having an elevator until after Booking. As a senior couple with luggage for an international trip, we had to leave our large bags in the lobby. There was no provision for locking them up, just a staff member saying they would keep an eye on things. The floors in the room of this over property were dirty and did not seem to have been mopped. The worst part, is that our second floor room was a top and next to a street level restaurant and bar that was the source of noise until 1 AM. Just the location of the property in the surrounding neighborhoods in the old town. Don’t book there if you are looking for a good nights sleep after a long day of travel.

6/10

Pleasant

30 Mar 2026

ladan

The room was very dark and lacked even the basic essentials. Any time you needed water or hot water, you had to go downstairs to get it yourself. The staff were not particularly friendly or attentive. On one occasion, I waited at the bar for hot water while the person at the front desk remained on the phone and did not even acknowledge me. The only redeeming quality was the location. Other than that, the experience was disappointing.

Self

8/10

Excellent

30 Mar 2026

Ruth Ann

Fun free drinks at the bar. Also being able to leave our large bags downstairs as there is no elevator. The staff was delightful. No hot water in rooms and issues with septic ( no paper down the toilet). The location is great.

Family

2/10

Poor

30 Mar 2026

Sarrah

The lobby is inviting and sets high expectations — unfortunately that’s where the positives ended. Our room had no hot water in the shower, dirty floors, nasty towels, no safety chain or deadbolt on the door — just a standard door lock. There was no way to control the room temperature and the TV internet went out at 11:30pm. There is also no elevator, so be prepared to climb four flights of stairs with your luggage — a total surprise that wasn’t disclosed at booking. Our reservation included a bottle of sparkling wine upon arrival which never materialized. Basic amenities like a blow dryer and iron were also missing. When we called the front desk about the hot water we were told there was no issue. A staff member eventually came to the room, confirmed there was indeed no hot water, then dismissed the rest of our concerns as nothing can be done. said she would leave a note for a room discount.
Coming in, out of the rain and not being able to take a hot shower, blow dry my hair, or even iron my clothes after traveling is completely unacceptable especially for the price we paid. I would not recommend

Partner

6/10

Pleasant

29 Mar 2026

michael

Room and glasses dirty, location and staff very good, bar good plumbing backwards so had cold shower till asked staff.

Partner

10/10

Exceptional

29 Mar 2026

April

The staff was amazing and the hotel has an authentic charm and hello open bar! So close to everything and very walkable area! We absolutely loved this hotel. Only down side was no elevator and the shower was a bit on the cool side. But made for some fun memories. Definitely would recommend if you are ok with lugging suitcase up a few flights. 10/10 will stay here again!

Family

10/10

Exceptional

29 Mar 2026

Guadalupe

Highly recommended, great location, clean and the staff very professional. The only inconvenience is no elevators.

10/10

Exceptional

28 Mar 2026

Jean

Nice environment. Location is absolutely excellent.

Partner

6/10

Pleasant

27 Mar 2026

Clay

Very small rooms no elevator (I knew this but was lost more than I expected) no hot water in shower
But was in a great location especially for a cruise just a 5 minute walk to port terminal and was all downhill

Partner

6/10

Pleasant

24 Mar 2026

Lindsay

Very mediocre. Rooms are ROUGH for the price - walls patched everywhere, bed is just a cheap frame, tacky tile and flimsy plastic curtain in tiny bathroom. Zero vibe - hotel staff just want to process you through their system and offer no helpful suggestions or friendly greeting.