El Colonial - Adults Only

Puerto Rico , Puerto Rico Island
San Juan, 312 C. De San Francisco
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Jennifer Leigh

Loved the historical value of the El Colonial! The balcony room was beautiful. The staff was very friendly helpful.

Friends

10/10

Exceptional

25 Apr 2026

Cory

We really enjoyed our stay, we thought the staff was excellent! I did have to carry 90 pounds worth of luggage up four sets of stairs and it was quite a workout. I would just recommend to be aware that the hotel does not have an elevator system and you will have to carry luggage upstairs.

Self

10/10

Exceptional

25 Apr 2026

Blair

Hotel is in a great location. Staff were friendly and very helpful. Would stay there again!

10/10

Exceptional

24 Apr 2026

Anjolie

Amazing!

6/10

Pleasant

21 Apr 2026

Shawnte

Okay so positives. The staff completely makes This hotel the best. Everyone was super helpful and nice. “D” (don’t want to post her name) works the night shift and she was such an amazing person. Very informative about the area and overall we learned so much from chatting with her. The hotel always smelled VERY clean. GREATTT location. Open bar was a plus because you need it to not think about the negatives of the hotel, which are… the room we had was scary, bed hard, just a small corner with a bed and dresser, outlets coming off the wall, balcony has no upkeep, rooftop has so much potential but no one ever cleans up there and you can tell. There is no elevator which we don’t know until the night before check-in and if we would’ve cancelled, we would’ve gotten charged! The owner needs to kiss her staff and give them a raise because they are the only reason this hotel is still running smoothly.

8/10

Excellent

20 Apr 2026

Peter

Would stay here again

Friends

10/10

Exceptional

19 Apr 2026

Robin

This place is amazing, the staff is very nice and helpful. The roof has an amazing view of old San Juan. Our room was in the alley near a restaurant that played romantic brass and piano music all throughout the day.

4/10

Poor

18 Apr 2026

Ann

I would say this feels more like a hostel than a hotel. The best part is its central location in Old San Juan. The front desk staff were helpful and friendly. We appreciated their recommendations for restaurants and parking lots. The complimentary drinks at the bar and rooftop are nice perks. The lobby is nice. However, our room was disappointing and left much to be desired. It was interior (standard) room so it’s only windows opened into the hallway. The room was dark with yellow, flickering lights. The mini fridge sits directly on the floor. The towels were very worn and a discomforting grayish color. The floors felt and looked unclean. The rooftop views were lovely but the seating felt half hazard and in disrepair. There were leaks in the hallways. I think this hotel has a lot of potential but would benefit from some updates and cleaning.

Partner

10/10

Exceptional

15 Apr 2026

Leonardo

Pasé 4 días increíbles aquí. El hotel es muy acogedor y está ubicado perfectamente en el centro de todo. El personal es maravilloso y muy atento, te hacen sentir muy bienvenido desde el primer momento. ¡Excelente opción para quedarse en la isla!

10/10

Exceptional

10 Apr 2026

Wylly

Free drinks. Can't beat it.

Partner

6/10

Pleasant

09 Apr 2026

Mark

The room was not clean nor well maintained. Specifically, the bathroom light had months of dust and grime, chipped paint, pencil marks on the wall.

Business

8/10

Excellent

06 Apr 2026

GRACIELA URDANETA DE

Excellent Location....bathroom needs an upgrade. Nice open bar for guest. Think twice if you can't take stairs.

Partner

8/10

Excellent

06 Apr 2026

John

Cool building, good location to go see the “Old Town” and the staff were great. The beds were not very comfortable and with the property being right by several bars and tends to be loud at night even during the week.

8/10

Excellent

06 Apr 2026

Donald

Great location in OSJ.

10/10

Exceptional

05 Apr 2026

Pablo

Excelent

10/10

Exceptional

05 Apr 2026

sanja

Our stay was absolutely excellent from start to finish! The hotel was clean, comfortable, and had everything we needed for a relaxing experience. What truly made our stay unforgettable was Christian—he went above and beyond to make sure we felt welcome and taken care of. His kindness, professionalism, and attention to detail were outstanding. We will definitely be coming back!

Partner

6/10

Pleasant

04 Apr 2026

Nilesh

The hotel has the potential to be much better than it was. I will start with the positives :
- great location , right in middle of old San Juan
- 24x7 Open bar which serves tea, coffee, beer and red / white sparkling wine
- Vibe in the lobby is amazing and welcoming.

Worth noting , there is no elevator available and no help is offered in taking bags up to your room. I got a message after I booked telling me the same but would have appreciated this detail before booking.

The rooms on the other end could be “underwhelming” to say the least. You could count the furniture in the room in one hand. The bed did not have a head stand , there was no wardrobe - there was just a wall hanger with a few hangars. There was one small study / dresser and a dresser chair and finally a single sofa. Whilst I appreciate the rustic / old nature of the property it could have been better kept. The bathroom was small basic with a shower area.
Overall I feel with little investment the property could be so much better. Oh and finally room service was on demand and when we asked for it we were asked “ what would you like to get done”. Can’t remember the last time I was asked that in a hotel ! I would still give the hotel a 3 star but without some considerable changes would perhaps skip staying there again.

Partner

4/10

Poor

03 Apr 2026

David

I had to wait until 4pm to get my room but when I was able to I found it still not made up from the last guest which should not happen. They got it cleaned asap and gave me a discount for the issue.
Yes the bar was a good perk.

Self

10/10

Exceptional

03 Apr 2026

Melanie

The staff was amazing! Open bar for all guests! If you have a car, you will need to find a 24 hour garage or street parking which can be difficult depending on the time of day. We would totally come back though. Walking distance to everything in old San Juan!!

Partner

10/10

Exceptional

02 Apr 2026

Crystal

Great place for adults!

6/10

Pleasant

02 Apr 2026

Martin

The hotel is housed in a very old building, formerly a monastery next to a church, which gives it a unique historical charm.

The staff were extremely friendly, and the service was exceptional throughout our stay. The open bar was a nice touch, and the team was consistently attentive and accommodating.

Unfortunately, the room itself felt quite dated and somewhat run down. The floors and walls showed visible wear, with noticeable stains and scuff marks. The bathroom was very small, with older fixtures that appeared worn and water-stained. Due to the building’s aging plumbing, toilet paper cannot be flushed, which was inconvenient. Additionally, the trash bin in our room had not been emptied from previous guests, which was disappointing. The air conditioning also struggled to keep up with the humidity, making the room less comfortable.

Overall, the experience might have felt acceptable had we been expecting a more rustic, historical stay. However, this came as a surprise to us, and we did not feel the hotel offered good value for the price, despite the excellent staff and amenities.

Friends

10/10

Exceptional

01 Apr 2026

Joanne

Good hotel which is centrally located. The staff was helpful and friendly. There was no hot water in the shower during our stay but other than that I enjoyed my stay and will be back.

Partner

10/10

Exceptional

31 Mar 2026

Wylly

Clean room; friendly, attentive staff; open bar...pretty amazing.

Partner

6/10

Pleasant

30 Mar 2026

Raymond

Did not see any notice about the hotel, not having an elevator until after Booking. As a senior couple with luggage for an international trip, we had to leave our large bags in the lobby. There was no provision for locking them up, just a staff member saying they would keep an eye on things. The floors in the room of this over property were dirty and did not seem to have been mopped. The worst part, is that our second floor room was a top and next to a street level restaurant and bar that was the source of noise until 1 AM. Just the location of the property in the surrounding neighborhoods in the old town. Don’t book there if you are looking for a good nights sleep after a long day of travel.

6/10

Pleasant

30 Mar 2026

ladan

The room was very dark and lacked even the basic essentials. Any time you needed water or hot water, you had to go downstairs to get it yourself. The staff were not particularly friendly or attentive. On one occasion, I waited at the bar for hot water while the person at the front desk remained on the phone and did not even acknowledge me. The only redeeming quality was the location. Other than that, the experience was disappointing.

Self

8/10

Excellent

30 Mar 2026

Ruth Ann

Fun free drinks at the bar. Also being able to leave our large bags downstairs as there is no elevator. The staff was delightful. No hot water in rooms and issues with septic ( no paper down the toilet). The location is great.

Family

2/10

Poor

30 Mar 2026

Sarrah

The lobby is inviting and sets high expectations — unfortunately that’s where the positives ended. Our room had no hot water in the shower, dirty floors, nasty towels, no safety chain or deadbolt on the door — just a standard door lock. There was no way to control the room temperature and the TV internet went out at 11:30pm. There is also no elevator, so be prepared to climb four flights of stairs with your luggage — a total surprise that wasn’t disclosed at booking. Our reservation included a bottle of sparkling wine upon arrival which never materialized. Basic amenities like a blow dryer and iron were also missing. When we called the front desk about the hot water we were told there was no issue. A staff member eventually came to the room, confirmed there was indeed no hot water, then dismissed the rest of our concerns as nothing can be done. said she would leave a note for a room discount.
Coming in, out of the rain and not being able to take a hot shower, blow dry my hair, or even iron my clothes after traveling is completely unacceptable especially for the price we paid. I would not recommend

Partner

6/10

Pleasant

29 Mar 2026

michael

Room and glasses dirty, location and staff very good, bar good plumbing backwards so had cold shower till asked staff.

Partner

10/10

Exceptional

29 Mar 2026

April

The staff was amazing and the hotel has an authentic charm and hello open bar! So close to everything and very walkable area! We absolutely loved this hotel. Only down side was no elevator and the shower was a bit on the cool side. But made for some fun memories. Definitely would recommend if you are ok with lugging suitcase up a few flights. 10/10 will stay here again!

Family

10/10

Exceptional

29 Mar 2026

Guadalupe

Highly recommended, great location, clean and the staff very professional. The only inconvenience is no elevators.

10/10

Exceptional

28 Mar 2026

Jean

Nice environment. Location is absolutely excellent.

Partner

6/10

Pleasant

27 Mar 2026

Clay

Very small rooms no elevator (I knew this but was lost more than I expected) no hot water in shower
But was in a great location especially for a cruise just a 5 minute walk to port terminal and was all downhill

Partner

6/10

Pleasant

24 Mar 2026

Lindsay

Very mediocre. Rooms are ROUGH for the price - walls patched everywhere, bed is just a cheap frame, tacky tile and flimsy plastic curtain in tiny bathroom. Zero vibe - hotel staff just want to process you through their system and offer no helpful suggestions or friendly greeting.

4/10

Poor

22 Mar 2026

Ralph

Avoid. Room was dirty, towels pathetic, staff disengaged, bed uncomfortable. Nothing redeeming can be said for this property

Partner

4/10

Poor

21 Mar 2026

Jeff

If you like a place with uncomfortable beds, dingy unkempt rooms and little or no hot water, then this is your hotel! After two days of super short like luke warm showers and almost no sleep due to traffic noice, pedestrians screaming while walking by and city trash trucks, we are happy to be gone. Recommend carefully reading the reviews on this place.
That said, the location is nice and the young staff are pleasant. Their argument that the hotel is do old it can’t have the proper infrastructure needs refinement. A hotel should be clean, provide hot water and muffle at least some of the noise from other rooms, the hall and the street.

8/10

Excellent

21 Mar 2026

Marcio

They set the expectations upfront regarding adults only, no elevators and street noise. Communication is good, the room was basic but clean. Great location and open bar are a big plus.

Friends

4/10

Poor

21 Mar 2026

Carlos

Staff member at the front desk never gave us our wine that was offered for being an Expedia VIP member. Hotel was run down and small room, overall not the best experience.

Partner

8/10

Excellent

20 Mar 2026

Jane

Very convenient hotel. Excellent staff and free open bar plus water bottles great. Showers were not always hot and room cleanliness was inconsistent (we rented 5 rooms). Overall, good experience for an older hotel.

Family

8/10

Excellent

20 Mar 2026

Toli

The best location. Property with character and history. Beautiful room with a terrace with a tub.

Partner

6/10

Pleasant

17 Mar 2026

Kamille Patricia

Pros: Location is right at the heart of Old Town San Juan. Staff are nice and helpful.

Cons: Room has no natural light or ventilation. Towels are gray and need to be replaced.

Friends_and_family Friends

6/10

Pleasant

17 Mar 2026

William

Parking Was a challenge even in the areas where we were asked to park. Understanding that this is not a hotel issue but it still was challenging. The initial front desk guy who checked us in was not helpful at all and a bit of an attitude which set the tone of the stay. We were told we were VIP and will receive a bottle of wine. We even discussed the type of wine but no wine was given or offered when the room was ready. Additionally the fact there is no elevator and we were placed on the 4th floor it was a challenge to run out to grab water or something last minute. The rooms were just OK. The linens and pillows were subpar, felt very cheap and very used. I did upgrade to a terrace room but not worth it. Experience was just ok. Probably would stay elsewhere next time.

Partner

10/10

Exceptional

16 Mar 2026

Matt

Nice old hotel within walking distance of everything. Open bar for guests was nice.

Partner

4/10

Poor

15 Mar 2026

Scotty

I think we were a tad unlucky as our booked room had been given away by mistake and when we arrived at 10pm the room on offer smelled of damp. The air con control was missing so it was pretty hinky till we got one on day 2. The toilet didn’t refill properly so each time we had to take off the lid and fiddle with the workings to stop the water running. The bed was very small, rickety and squeaky. The male staff were very friendly and helpful however and the free bar is a nice touch, plus the roof terrace has sweeping views. Location is excellent.

Friends

10/10

Exceptional

14 Mar 2026

Mario A.

Excellent place to stay in old San Juan. Near plaza Colon that is the hub to many events and tours. Clean, friendly and with attention to detail. A quiet resting place out of the business of the tourist influx that happens when visitors arrive.

6/10

Pleasant

13 Mar 2026

Jean

I’m not being harsh. I’m being honest. The rating that this hotel misled me so I want to give real information. The location is good but loud. There is a bar and a restaurant next to the hotel in the alley and every night after dinner it got very loud until after midnight. The floors in the room levels has not been redone and they are so scarred (to be fair it’s antique tile) it’s hard to tell if they are clean. But the floor in my room was not clean. My feet were filthy the first night from walking barefoot to the.bathroom. The bathrooms are tiny. There was no maid service. If I wanted that I’d be at an Airbnb. Didn’t even ask to change my towels until I asked. The staff was all over the place. A few were nice but many were snarky and unfriendly. I will never stay here again.

10/10

Exceptional

13 Mar 2026

Sandra

Excellent location with comfortable, clean room that was quiet. Nearby sights, shopping and restaurants. The lobby bar was very nice as well.

Partner

6/10

Pleasant

12 Mar 2026

Leslie

The staff I encountered were very polite and things were fine. I did however observe how some staff treated other guests and I thought it was rather rude. I’m not certain of the cause but no matter, it was not good. There were pipes that leaked in the hallway. The wine and drinks were flowing which made up for the not so nice accommodations. The floors in my room needed a good cleaning and the bathroom was not the best. It worked for what we needed. One night stay before heading to cruise ship. I would have paid to help take my bags to the room. I was declined assistance.

Partner

6/10

Pleasant

10 Mar 2026

Susan

No elevator and you are expected to carry up your own luggage. 3 or 4 floors Some of the front desk staff were rude and didn’t really want to help you. We asked about reserving a cab the night prior to leaving the next morning at 4:00 departure time. We were told someone would be available at 4 am to order cab for us. We found a sign stating staff was on a break and returning soon. They never did. Had to order an Uber. Left 30 min. late! Party on the street night before, so loud we couldn’t sleep. Would not recommend this Hotel!!!

10/10

Exceptional

09 Mar 2026

Anne

I loved this hotel. Very quaint. The staff was fabulous!! I would definitely stay here again!!!

Family

10/10

Exceptional

08 Mar 2026

Marvin

Excellent central location to: Both forts, restaurant's, even Walgreens.
Hotel clean & comfortable lounge area. The open bar was a nice bonus. Coffee is amazing.

Friends

8/10

Excellent

08 Mar 2026

Frank

Great location. Wonderful rooftop.

Partner

10/10

Exceptional

08 Mar 2026

Timothy

Excellent place to stay

8/10

Excellent

04 Mar 2026

Steven

Staff was very friendly and hospitable. They were also very helpful with information on restaurant/bars around San Juan.

Friends

10/10

Exceptional

04 Mar 2026

Christine

Great little hotel in the heart of Old San Juan. Plenty of shopping and great food in easy walking distance. Excellent staff.

Partner

8/10

Excellent

02 Mar 2026

Mario

At the heart of Old San Juan, bustling and moving.

Partner

6/10

Pleasant

02 Mar 2026

Michele

Clean room, friendly staff. Located in the middle of everything. Be prepared to carry luggage up lots of stairs - no elevator.

Family

8/10

Excellent

01 Mar 2026

Daniel

Very good point in old town

Partner

10/10

Exceptional

28 Feb 2026

Brian

This was the first and only hotel I've stayed at in Puerto Rico and it was an absolute DREAM

The room was so cozy and clean. The staff was helpful and professional.

The open bar was a pleasant surprise and would recommend this to anyone looking to stay in San Juan

Partner

6/10

Pleasant

28 Feb 2026

Kevin

First room had a smell to it so we requested to switch rooms in which they accommodated us in switched us. The room was very below average nothing special but good for the cost

Partner

6/10

Pleasant

28 Feb 2026

Robert

Room was ok, very challenging to carry luggage up 3 flights of stairs

4/10

Poor

27 Feb 2026

Myrna-Joy

Lack

4/10

Poor

27 Feb 2026

Benjamin

Quality of room did not match the photos used to base booking decision on. Water temp and pressure were not consistent to be able to take a good shower. Everything that could be worn in was- towels, linens, mattress. Staff was wonderful, bar was nice, but the stay was a let down.

Partner

10/10

Exceptional

25 Feb 2026

Mario

Great staff, clean room

Self

4/10

Poor

25 Feb 2026

Dan

Water pressure in shower was extremely poor, I have a video to prove it. Hit water was hit or miss, sometimes ok, then not.

Room was dirty and in poor condition.

Staff was

8/10

Excellent

24 Feb 2026

Kwamia

Staff very courteous. Alison at the front reception was specifically helpful (made excellent tees for eating out) and provided great hospitality

4/10

Poor

23 Feb 2026

Dennis

The lobby of the hotel is nice. The staff up front are apathetic and unfriendly (don’t even raise their heads to say hello) Then you drag your bags up 4 flights of stairs. Open the door to one of the worst $400+ rooms you’ve ever seen. Dirty, no furnishings, basically a one room hostel.
Would not recommend this place to anyone

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Alexander

Fantastic location, staff and room!

8/10

Excellent

22 Feb 2026

Michael Merlin

Charming old hotel in a superb location in Old San Juan.

Lovely staff and the open bar is a nice touch. Very accommodating with luggage etc.

It’s not a holiday inn - don’t expect one. But it’s lovely.

4/10

Poor

20 Feb 2026

Helen

There was NO hot water. Taking a cold shower was not an option. There was no dryer in the room either, even though it was listed on the amenities as included. We requested a low floor due to the physical challenges my husband has yet they put us on the third floor with no elevator.

Friends_and_family Family

4/10

Poor

20 Feb 2026

David

No elevator. Hot water did not work properly. Floors looked disgusting. Base boards dirty. My wife refused to take a shower because of bathroom appearance

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Cindy

Perfect location in old San juan. Takes a bit to get your room ready but

8/10

Excellent

19 Feb 2026

Maria

Central location, nice open bar and friendly staff. Only negative thing was the dirty and sticky floor in our room #305. I spilled some drops of water and the tissue paper I used to wipe the floor turned dark brown. My new white soled bedroom slippers turned black because of the dirty and sticky floors. Better housekeeping needed.

Partner

2/10

Poor

18 Feb 2026

J Brud

Filthy!
Total ripoff!
A hipster minimalist aaattempt

2/10

Poor

17 Feb 2026

LUCA

Negative:
For $250 per night, this hotel offers completely unacceptable conditions. No running water, no air conditioning, no elevator, no breakfast. The room had a strong smell of mold and sewage, the fridge was leaking water, towels were dirty and not replaced, and there were loud noises throughout the night. Cleanliness and maintenance are extremely poor.

In addition, the evening front desk staff was rude and unhelpful. When my colleague asked for assistance because the air conditioning could not be adjusted, he was told to “just wear a jacket to sleep” and informed that no other rooms were available. Only after insisting several times did the staff find another room close to the original one, where the air conditioning was not working at all, making the situation even worse and leaving us feeling mocked rather than assisted.

Value for money: 0 / 10

Positive:
Nothing.

Overall:
This was by far the worst hotel experience I’ve ever had. The price is totally unjustified, the conditions are unacceptable, and the staff response was inappropriate. I strongly recommend choosing a different hotel.

Friends

4/10

Poor

14 Feb 2026

Robert

Great location in Old San Juan. The staff were pleasant and friendly. The building looked clean and taken care of. However, we had no warm water to shower. Taking cold showers were not so fun. Additionally, the remote for the AC seemed to be for the wrong unit, and as a result we couldn't adjust the temperature. As the AC unit was set low, we were freezing. We ended up opening the window overnight to get some warm air in as it was so cold. We brought this up with staff, but they couldn't figure out the AC and cold water, so we ended up being stuck with it. Considering how much we paid, it was a big letdown.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Annabelle

We loved our host, our location, our room and the bar! We look forward to staying at El Colonial again in the near future.

Business_and_leisure Family

6/10

Pleasant

12 Feb 2026

evan

No Bellman or elevator to carry our heavy suitcases up three flights of stairs and we are over 60 years old

Leisure Partner

6/10

Pleasant

09 Feb 2026

Isabel Mariel

Staff were friendly, and courteous, i like the free drinks. Its accessible to all the store, no need to do uber unless you plan to go further other area.No elevator was hard bec if you have a heavy luggage its really difficult. Otherwise if you want a few days only stay ,I recommend this hotel

8/10

Excellent

07 Feb 2026

Kristen

Hotel was cute.

6/10

Pleasant

07 Feb 2026

Bob

Staff and service - good. Quality of rooms, pillows, mattress - not so great. Housekeeping and janitorial carts, tools were left in the corridors of the property. AC condensation leaked to the floor of the room. Hot water was mostly cold and switched from hot to cold every other minute.

Business_and_leisure Partner

8/10

Excellent

07 Feb 2026

Dahlia

Great staff, free beverages and alcohol, walking distance to center

10/10

Exceptional

04 Feb 2026

Andrew

Room was excellent, friendly staff, and great location. Could of used breakfast though

Self

2/10

Poor

01 Feb 2026

David

I’m not one to complain, but we paid $440 and there was NO HOT WATER!! This is a tired, poorly maintained and way overpriced hotel. If you are a senior like me, note there is no elevator so be prepared to carry your luggage up 8 flights of stairs to the 4th floor (staff don’t offer to help). The bathroom was so small 1 person could barely fit inside. The worst part was the poor customer service. There was no apology, let alone any compensation e.g. a partial refund, or even a couple of drinks at the bar. Comparable to a 2 star hotel in Cuba. Needless to say we won’t be back.

8/10

Excellent

31 Jan 2026

Norman

courteous staff, luggage storage a plus, nice view from roof

Leisure Self

6/10

Pleasant

30 Jan 2026

Lia

The positives: room was clean, staff was polite, and the location is in the old city center. There is an open bar, for whoever cares about that.

The negatives: it was one of the most uncomfortable rooms I stayed in in my life. The bed was uncomfortable, the room is extremely minimalist, with no closet and barely anywhere to put your clothes, there is no hair drier except if you call the front desk and then I had to go downstairs in my pajamas myself to get it. There is no elevator and that could me ok ish but because of that, starting about 4am there is constant loud banging because guests are dragging their suitcases on the stairs (which is completely understandable).

I would not recommend except if you stay one or max two nights and sleep like a log no matter the noise or discomfort. If that’s OK and location and an open bar matter most then it’s fine.

Partner

10/10

Exceptional

29 Jan 2026

Jane

Great location with friendly staff and a relaxed vibe. The rooftop and open bar were lovely. Quiet with good AC and nice warm showers.

Self

10/10

Exceptional

28 Jan 2026

Ryan

I was very impressed with this hotel. The location couldn’t be better. The staff was super friendly and helpful. Allowing us to store our bags before and after checkout was also a huge bonus. The price was unbeatable for what we got and that was before we knew about the open bar! 10/10 would recommend. If I come back to San Juan, this is where I will stay again.

10/10

Exceptional

26 Jan 2026

Shawn

A great location in Old San Juan. A clean, quiet room with everything we needed. And the staff at the front desk was very helpful.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Vivienne

Yes the rooms were clean , and old world authentic charm. The staff were all lovely

Friends_and_family Family

4/10

Poor

24 Jan 2026

Michael

The room is like a very nice prison cell. No elevator. No pool. NO HOT WATER. Day guy was rude- night shift girl Dayanara is phenomenal and awesome.

Not only a cold shower, but we had to call to get instructions on how to rig the shower. The guy said to turn on the hot water in the sink and leave it on the whole time in order for barely lukewarm water come out in the shower for about 5 minutes before it went completely cold. I feel like the guy thought it was literally insane to expect either a hot shower, a warm shower, or some kind of effort on the hotel's part to stagger showering.

If you like icy showers, or if you want great service during the midnight shift after a red eye fight, stay here. If you are expecting basic hotel amenities like a warm shower, don't stay here.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Eddie

We didn't check in until 1AM but the staff could not have been nicer. We even got complimentary house drinks upon arrival. Room was great, amazing location in the heart of Old San Juan. A rooftop area only for guests. And a code entry system so only hotel guests were around. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Nitza

Front desk was very helpful, friendly, and overall great to speak with. They made my stay very comfortable and welcoming.

Self

6/10

Pleasant

19 Jan 2026

Anthony

Staff is helpful, a/c is good, complimentary bar is a nice feature. However, room had a considerable amount of mold at the floor line, room was tidy but basically not very clean, and the mattress was thin, lumpy and not comfortable. Note the rooms are very small.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Todd

Great

Leisure Self

10/10

Exceptional

15 Jan 2026

Donna

Great old hotel! Comfortable rooms, open bar was a plus… grabbed a drink to walk around city! Friendly and helpful employees. Surprisingly quiet except for an alarm peeping on first night.
Would definitely stay again!

Friends_and_family Friends

10/10

Exceptional

13 Jan 2026

Diane

Great

Leisure

10/10

Exceptional

11 Jan 2026

Gillian

The bar was a great option to have. We do wish the rooftop patio had some shade instead of bathtubs?
Staff was great, location would be perfect for cruise. Secured entry was admirable.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Daniella

amazing staff, beautiful building, comfortable beds

Leisure Partner

6/10

Pleasant

07 Jan 2026

Krishny

The riom was in good condition but they did not clean the floors and the bed moved a lot

Leisure Partner

10/10

Exceptional

03 Jan 2026

Jason

Friendly staff and great location right in the heart of Old San Juan. Despite what Hotels.com says you dont need to wait for an email from the hotel or arrange anything with them ahead of time. The front task is staffed 24/7 and they were wonderful. This place is about a 10 minute walk to the cruise port (although beware, there are 2 cruise ports in San Juan). Would definitely stay here again. Great value!

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