The Condado Plaza Hotel

Puerto Rico , Puerto Rico Island
SAN JUAN, 999 Ashford Avenue
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

11 Jun 2026

Ishmail

The room and pool access were great, but the elevator was frequently out of service. That was the only negative aspect of my stay. The location was excellent, with easy access to both the beach and several restaurants.

Partner

6/10

Pleasant

10 Jun 2026

Jennifer

Staff helpful
Poor pillows
Elevators are terrible
Ac loud
No roomservice

Family_with_children

10/10

Exceptional

10 Jun 2026

Johanni

Everything was excellent, and I have a great time there

Partner

8/10

Excellent

09 Jun 2026

Ana

Recommend

10/10

Exceptional

09 Jun 2026

Heather

We enjoyed our stay here! My daughter and i loved our room with the ocean view. Very breathtaking! Spacious room with comfy bed and room was very clean. Loved the beach and pools. the music in the lobby and pool was so fun and i loved the vibe! the staff are super friendly and helpful and my daughter loved the hair braiding! We will definitely be back !!

Family_with_children

8/10

Excellent

07 Jun 2026

Janene

I’m

8/10

Excellent

07 Jun 2026

Mario

Family_with_children

4/10

Poor

07 Jun 2026

Joe J

Hotel lobby and hallways had an odor. Rooms are not maintained. Our room had light bulbs out, lights that were broken and we were told they were not fixing them, broken shelf in shower not replaced. Walls are paper thin, heard every noise from hallway and adjoining room. Oceanfront view was lovely. Staff was fine. Cesar at lobby door was awesome.
Beach was not great. Had to go to Isle Verde beach for nice beach. Pool area was on. Clientele was less than ideal.
Button line, would NOT stay here again.

Partner

4/10

Poor

06 Jun 2026

Angel

Unfortunately when we arrived the back was not functioning. The staff were great and responded and said “fixed “ and the first night was horrible. Next morning we complained again and they moved our room and informed us there are certain rooms that are blocked off for Expedia and the original room was one of them. Other than that location, pool and beach were great! Check the AC upon arrival!!

8/10

Excellent

06 Jun 2026

Angelica

The room was clean but the walls were very thin and you could hear all the outside noise and the balcony door didn’t close. The phone didn’t work. Great amenities, the pool and beach access was convenient.

Family

10/10

Exceptional

06 Jun 2026

Rosemary

Location and staff

Friends

4/10

Poor

05 Jun 2026

Janet

Room was not clean, long black hairs all over the floors. Curtains filthy and full of dust. Shower dirty and shower doors filthy. We would not even sit on the fabric couch! They charged us for a weeks worth of self parking for His daughter, who lives in Puerto Rico to park two different days for an hour each day!!! Never again will we ever stay or recommend staying there?

Partner

4/10

Poor

05 Jun 2026

Jennifer J

The room was not well maintained, and was refused early check in

6/10

Pleasant

05 Jun 2026

Erika

Cons: This is not the hotel for business travelers. The deluxe rooms don't have a table, desk, dresser or couch. The refrigerator and coffee maker are

Pros:
The lobby is absolutely beautiful with a great mini aquarium and modern furniture.
There is an Enterprise desk in the hotel if you choose to wait to rent. A concierge is there to help and give great recommendations. The rooms come with a balcony too.

Extra costs:
Parking is $23 per day and you pay a daily fee of $35 for amenities and discounts whether you use them or not. In total we were charged $80 per day at the location for the hotel fee and hold.

10/10

Exceptional

04 Jun 2026

Andrea

This hotel has great amenities, best beach in Condado!!! Staff was very helpful too

Friends

4/10

Poor

03 Jun 2026

Dawn

Rooms very outdated they dont look anything like pics on web site
Had issue with ants

Partner

4/10

Poor

03 Jun 2026

Dawn

Beach front they claim is VERY TINY ! Wouldnt call a beach
Rooms are very run down and in need of repair and refurbishment
Had ants in room

Partner

8/10

Excellent

03 Jun 2026

Judith

Staff were amazing! Pools are lovely.
But rooms are dated and windows overlooking the sea had so many salt spots it was hard to enjoy the view, just fyi. The couch in my room was horribly stained and there were bits of trash under edges of furniture when I checked in. Not a huge deal, just notable.

Self

8/10

Excellent

02 Jun 2026

Shatarra

We had a great stay. The pool is nice they have a water slide for kids and a slat water pool + Hot tub. Lil private beach in a lagoon was cute too easy access to everything you can use the hotel across the street and all their amenities too. The room was decent usually I can’t sleep well in a hotel I was worried about coming but everything was good. No complaints. Only one elevator working in the lobby but they have another by the pool

Partner

8/10

Excellent

02 Jun 2026

Patricia

The room was comfortable with an amazing ocean view. Staff was very friendly and helpful. Property needs to be maintained. Beach chairs were old and worn out. Moon bar staff was very friendly and the drinks were great!!! Overall we had a good time and thank you for your hospitality and great service!!!

Family

8/10

Excellent

02 Jun 2026

Joanni C.

My only issue was paid for a room with balcony and didn’t get one they said they were totally booked however a friend that checked in after me same day got a balcony room

Friends

10/10

Exceptional

01 Jun 2026

Torree

The room was spotless as was the whole property, staff were very friendly. Great amenities offered, easy access to the beach & great pool area. Family friendly hotel with activities for the kids and a craft room dedicated to the kids. Will be going back.

Partner

10/10

Exceptional

01 Jun 2026

Brandon

Great location, friendly helpful staff

Self

10/10

Exceptional

01 Jun 2026

Nicol

Cleaning lady picked up kids toys and made a display they loved.

Partner

8/10

Excellent

31 May 2026

Tony

Very nice but a bit outdated

Partner

8/10

Excellent

31 May 2026

Kevin

This hotel was perfect for what we wanted. Great place if we wanted to spend the day at the pool or beach, but also easy to get to where we want to go.

Partner

10/10

Exceptional

31 May 2026

Claret

Staff was amazing! Super helpful and friendly. Hotel was clean. The gym, however, was not ideal. It seems they just threw equipment into a room adjacent to conference centers. I was disappointed it was horribly lit and very small.

Family

6/10

Pleasant

31 May 2026

Bethlehem

Great, only issue is elevator didn’t work entire time except one so took forever to get to your room and down

Friends

10/10

Exceptional

31 May 2026

Taylor

Beautiful hotel and wonderful staff. We had a great time and will definitely be staying there again

Partner

10/10

Exceptional

31 May 2026

Steve

My favorite hotel in condado to visit. I go every year.

Family

10/10

Exceptional

30 May 2026

Somarys

Lugar hermoso y super céntrico

8/10

Excellent

30 May 2026

Donovan

I liked the hotel overall! It was a nice and enjoyable stay. The floors were sticky when we walked in our room and there is mold on the roof. But other than that it was amazing.

Partner

10/10

Exceptional

29 May 2026

Tonna

This place is BEATIFUL ! I loved the bartenders Darling and LA , they were wonderful ! I can’t wait to go back !

Friends

6/10

Pleasant

29 May 2026

Amber

The toilet in our room was not working. I talked to 3 different people who said they would send someone up and they never did! I had to fix the toilet myself.

Friends

10/10

Exceptional

29 May 2026

Cameron

The room I had was spacious, oceanview with an expansive balcony, large restroom. When I needed anything from desk I got it quickly.

Friends

6/10

Pleasant

29 May 2026

Keyana

So this property has potential, but it needs to be updated. It had an old smell to the building and carpet on room floors was old. Some elevators were inoperable which was a hassle. I probably would not stay here again

Friends

10/10

Exceptional

28 May 2026

Laura

Decent hotel to stay at. Good location

Friends_and_family Family

10/10

Exceptional

28 May 2026

Carina

They had a pool just for kids one for adults and a salt water pool by the beach. Hotel is on the beach chairs and umbrellas are free if you stay at the hotel. Such a beautiful hotel staff was great and very attentive.

Family

4/10

Poor

28 May 2026

Marcos

Pretty old building. Too many hidden fees. Beach was pretty dirty

Family_with_children

8/10

Excellent

27 May 2026

Rodney

It was a decent property, definitely needs an upgrade though way past due

Partner

10/10

Exceptional

27 May 2026

Gloria

This Hotel was great for me and my family.

Family_with_children

10/10

Exceptional

27 May 2026

Mary

Hotel is clean, staff is polite. Great Location

Family

8/10

Excellent

26 May 2026

Nilesh Kumar

Only one lift was working, which was annoying. Also room doesn't have microwave and no lock on bathroom which is very odd for family friendly hotel :(.

Family_with_children

10/10

Exceptional

26 May 2026

Neville

We stay at Condado Plaza every time we come to Puerto Rico and we are never disappointed. We will always continue to stay here. The staff are amazing and we love staying here.

Family

6/10

Pleasant

26 May 2026

Nonna

Good location, close to Condado beach about 15 min walk to the great beach and restaurants.

Friends

2/10

Poor

26 May 2026

Kellee

We had to change our room 2 times because of the roach infestation. This hotel needs to be closed down until they have a serious pest control the pool area is nice until night time there was a huge rat and another family said they saw a bunch of baby mice running around the hotel manager Ahmad was nice but after seeing roaches my vacation stay was ruined

Family_with_children

8/10

Excellent

26 May 2026

Jorge

I will stay again

Friends

10/10

Exceptional

25 May 2026

Yarelis

Excelente estadía, servicio, ubicación.

Partner

10/10

Exceptional

25 May 2026

Natelina Licette

This is my third time staying here and I enjoyed every time I love how clean it is. I love how friendly the employees are. I love how everything is just beautiful. The drinks are good. The food is good. I highly recommend it if I can go all the time I will.

Friends

10/10

Exceptional

25 May 2026

Jessica

The hotel was so beautiful and great. The rooms were cleaned every day and everything was nice. I didn't like the fact they changed $35 a day for amenities because a lot of the time we were gone and didn't use them.

Family

10/10

Exceptional

24 May 2026

Carla

The ocean view from my room was amazing!

Self

4/10

Poor

24 May 2026

Robert

The pictures look beautiful, and when it was built 20 years ago, it likely was. But today, this hotel is very, very tired. The hall walls are damaged, the hall carpets are filthy, and the hot tub looks like it hasn't been drained or cleaned in 20 years. The loungers around the pool are broken and dirty. I would stay away from the place.

Partner

10/10

Exceptional

24 May 2026

Sheryle

Beautiful location! Staff was very nice and rooms were large and comfortable.

Family

6/10

Pleasant

23 May 2026

Jennifer Monae

The pool and beach were definitely the best parts of our stay. Great area for kids and adults. The lobby was clean, and the staff was friendly. However, the building itself looked old and poorly maintained. Only one elevator was working, and there was caution tape outside in certain areas, which prevented guests from accessing parts of the hotel.

I stayed in a room with my daughter and was disappointed to find weed on the balcony. The room floor also looked like it had not been properly mopped. Overall, I wasn’t very happy with the room or the condition of the property, and by the end of the stay, I was ready to go home.

Family_with_children

10/10

Exceptional

23 May 2026

Xavier

Simply amazing

Partner

10/10

Exceptional

22 May 2026

Alisha

The balcony view was amazing of the ocean- waking up to the sunrise was amazing

Friends

6/10

Pleasant

22 May 2026

William

The check in was bad took 1 hour just to find my name

Friends

8/10

Excellent

22 May 2026

Lyan

Everyone was great. There was 1 rude staff member but the manger handled it very well. B careful they charge you for cleaning the room.

Friends

10/10

Exceptional

22 May 2026

Yvette

Loved my stay, oceanfront view, was amazing!!

Friends

8/10

Excellent

22 May 2026

Gregory

Nice Ocean view -Loved

Family

10/10

Exceptional

21 May 2026

Jacqueline Mabel

Solo trip! I had an amazing time! Will be back.

Self

6/10

Pleasant

21 May 2026

Vickey

I love the lobby area and the pool. The rooms were basic and it was very very loud. The doors slammed all night and early in the morning where we couldn't sleep well. And the shower leaked out all over the floor making a huge mess every time we used it. Also the shower leaked all the time making water dripping noise and wont stop. Not impressed compared to other hotels for the same price.

Partner

8/10

Excellent

21 May 2026

Jimmy

Customer service not at its best property was nice but overall the customer service within the surrounding I ng area can improve

Friends

6/10

Pleasant

20 May 2026

Sarah

The hotel was centralized where it was close to the freeway and at the end of the strip for a beautiful walk any time of day. Lots of nearby restaurants for various food. It was less than 10 minutes Uber ride to Old San Juan, 15 minutes away from the airport.

Hotel itself was nice and clean, lobby and outside was maintained. During our stay only 1 elevator (out of 2) was working so sometimes we had to catch the next ride b/c it was full. The “beach” is small and rocky, would recommend water shoes.

Our room: It was good enough for a place to come back to sleep. Not sure if there was room service because we never ordered any. It is a bit dark, their lighting was 2 individual lamps, 2 small headboard lamps, and a light in front of the door. 2 of the 4 light switches in the bathroom actually turned on lights. The bathroom sink drained very slowly, not sure if that’s just how the plumbing is or if it needed maintenance.

Overall I had a good stay as a place to sleep and leave for the day.

Partner

2/10

Poor

20 May 2026

Sabrina

This was one of the most disappointing hotel stays I have ever experienced. We checked in on Friday and checked out on Tuesday morning, paying over $1,800 for a stay that was absolutely not worth the money.
The room was extremely dirty and poorly maintained. There was mold in the shower, mold above the bed, and stains and mold all over the curtains. Everything in the room looked rusted, old, and neglected. On top of that, there was no hot water during our stay, which made the experience even worse.

One of the biggest concerns was safety. The balcony door would not lock at all, which is completely unacceptable for any hotel, especially at this price point.

Overall, the condition of this hotel was disgusting and far below expectations. I will never stay at this hotel again, and I would not recommend it to friends, family, or even strangers. Save your money and book somewhere else.

Family

10/10

Exceptional

20 May 2026

viral

We had an amazing stay here, and would absolutely come back again. The property was beautiful, very clean, and well maintained. The staff was friendly and welcoming throughout our stay, and the overall experience exceeded our expectations. The pool area was fantastic, the views were stunning, and the location was perfect for relaxing and exploring nearby attractions. Everything from check-in to checkout was smooth and enjoyable. Highly recommend this hotel.

Family_with_children

10/10

Exceptional

19 May 2026

Rafael

Good

4/10

Poor

19 May 2026

Marius Ionel

This place had such potential and should be one of the best hotels in the area but unfortunately is for from it! The location is great but the hotel is extremely run down and outdated. One of the elevators wasn't working and the one that did work took forever. The hotel has its own beach, two pools, one of which is saltwater and a jacuzzi. Sounds good right? Well, the pools had mold on the interior edges... Can't one of the maintenance people get a power washer and clean them? Horrible! The room we had was on the 10th floor facing the city. The couch in the room was stained in many spots with God knows what and the bathroom shower soap holder was broken. Most of the 10th floor rooms don't have balconies except on the back of the hotel (ocean view). We weren't offered any upgrade or even asked how our room was after check in. I'd say 85% of the staff didn't care about the guests, hotel or themselves for that matter. The best part is that this place is affiliated with Hilton... If Conrad Hilton were to resurrect from the dead, he would die again from how disappointing this hotel was. I could go on and on but I'm tired of typing.

Friends

8/10

Excellent

19 May 2026

Ralph

Great pool room overlooked ocean, the property had a somewhat private beach that was safe from currents but rocky

Partner

10/10

Exceptional

19 May 2026

Cynthia

Amazing staff, amazing view, private beach access, two pools, store on site, Starbucks attached, enterprise rental car attached… everything you could need to relax and enjoy. My only note is I wish the rooms had microwaves.

Partner

6/10

Pleasant

18 May 2026

Rubin

Apartment was once a four star hotel but is showing its age.

Family

8/10

Excellent

18 May 2026

shayna

The water pressure was not as good. The elevator was one was down the whole trip when they did not do our room.

10/10

Exceptional

18 May 2026

Wilfredo

The room was nice and the amenities were all very well kept. The staff was helpful and kind.

Family_with_children

8/10

Excellent

18 May 2026

Guillermo

Check in took almost 45min a long line and only one person at the front desk
Also there are charges that I didn’t do I went to the front desk and the lady say it needed to be investigated, the worst part is that I didn’t use the pool or the bar and those were the charges in my bill, and they are still investigating the charges, it’s been two day calling and no one answer the phone. I am disputing the charges with my credit card company since they didn’t investigate or answer the phone

Partner

6/10

Pleasant

18 May 2026

Eric

The ocean front view was amazing , however the property needs to be updated !

Partner

10/10

Exceptional

18 May 2026

Richard

Clean room, staff very friendly, excellent view!

Friends

10/10

Exceptional

17 May 2026

Michele

Pool and private beach front was wonderful. We stayed in the presidential suite which have a beautiful view of the ocen, beach front, pool and swim up bar area

Partner

10/10

Exceptional

17 May 2026

Kiera Shannell

love everything about it

Friends

10/10

Exceptional

17 May 2026

Frederico

I think the hotel was amazing great staff very friendly very helpful very clean very useful. I recommend highly to others. If you need to find out more information about this hotel contact me and I will let you know.

Friends_and_family Family

10/10

Exceptional

16 May 2026

LaNiece

This was a great place to stay!! Not far from Old San Juan and great places to eat in the area as well. The Condado Plaza was a great place to stay.

Partner

10/10

Exceptional

16 May 2026

Selena

Pool was warm awsome

Family_with_children

10/10

Exceptional

14 May 2026

Sara

I love this hotel !!!

10/10

Exceptional

14 May 2026

Peter

Check in was seamless .Everyone was very nice .Rooms clean , beds comfy .The pool was nice .Love the slide and 2nd pool was salt water which was a plus .Hector &Anthony in the lobby bar were wonderful

Partner

6/10

Pleasant

14 May 2026

Annamaria

The pool and beach areas were great. I booked a room overlooking the beach and it did not disappoint.

10/10

Exceptional

13 May 2026

Cameron

Pools and Beaches make the place a 5 star. Everything is within range of the hotel and the area is nice.

Partner

8/10

Excellent

13 May 2026

Lorraine

The pool was ok. The room was pretty nice and clean.

Partner

8/10

Excellent

12 May 2026

Luz

Clean room, excellent customer service, amazing staff, pool and beach view are incredible!

Friends

8/10

Excellent

12 May 2026

Cheryl

This was my 2nd stay at this property, the rooms really need to be updated, 1 of our rooms had a very damp feel & smell, they offered to come & freshen up the room, but it seemed to be more of a HVAC issue, there was also a completely rusted lamp in one room. The staff is incredible & the ocean view is incredible. The pool areas are great for all ages, as well as convenient beach access. I would recommend, just be prepared for a room that could use some updates.

Family_with_children

10/10

Exceptional

11 May 2026

Yasma

This was a great location. I loved the beach area and all the amenities! The grounds and pool area were very well kept. Let me not forget about the staff, they were amazing!

Family

10/10

Exceptional

11 May 2026

Arieonna

Love the hotel many pools even though hot tub shut down after a couple days still enjoyed it alll

10/10

Exceptional

11 May 2026

Menlyanne

I loved that was family friendly hotel, the kids enjoyed a lot.

Family_with_children

6/10

Pleasant

11 May 2026

Fanicia

The property is advertised as a resort. The pictures are not representative of the property. It should just be a basic hotel. Rooms were clean but have not been upgraded. There isn't much to do at the property. Pool is okay, swim up bar close to early. Beach is very small and rocky. Although not horrible it wasn't what was expected.

Family

8/10

Excellent

10 May 2026

Efrain

The view was by far the best of it all. Absolutely beautiful. Definitely should have a microwave in every room. Would be better with another chair or recliner chair. Definitely need to update the tv to a smart tv. Overall all staff were excellent with everything. Thank you. God bless 🙌

Family

10/10

Exceptional

10 May 2026

angel

Beautiful views,staff were super friendly loved everything about this place

Family_with_children

8/10

Excellent

10 May 2026

Timothy

Center of things and overall good experience. Hotel is a little work though

Family

10/10

Exceptional

10 May 2026

Jose

Very Clean hotel. The staff was excellent and very respectful and professional.

Partner

2/10

Poor

10 May 2026

Marquis

Roaches in my room

Friends

10/10

Exceptional

09 May 2026

Rachel Stokes

Beautiful views

Partner

8/10

Excellent

09 May 2026

Jazmin

The pool was very enjoyable and welcoming.! Our room had very enjoyable view

Friends

10/10

Exceptional

08 May 2026

Susan

Had such a great stay! The hotel is in a great area, we were able to walk down the road to get dinner every night. Big perk is having the pool and the Condado lagoon right at the hotel!