Name: The Condado Plaza Hotel
Address: 999 Ashford Avenue, San Juan, 00907, PR

2/10

Poor

29 Jul 2026

Eugene

Dirty rooms and my shower light was leaking water room 339 and there were only two channels

8/10

Excellent

28 Jul 2026

William F.

Great location. The Hotel needs a renovation for sure! However, they try to keep it clean. Rooms feel outdated and feel humid. Parking onsite is very expensive so plan ahead, and keep in mind about the resort fees that are never included in your grand total it adds up! Overall great location, but you can see and feel the hotel is old.

6/10

Pleasant

28 Jul 2026

Aleksandr

We reserved a night at the hotel because we were in town for a wedding near by. We did get to the hotel about 2.5 hours before typical check-in, so we were not surprised our room was not ready. We waited in the lobby for about a 1/2 hour, and then received a text that a room was ready. Perfect timing, because we needed to get dressed for the wedding. The room was certainly spacious enough, however the decor felt a little dated. It appeared when we entered the room, it had probably. just been cleaned, however, there were visible glass water tings on the counters next to the bed, a giant smudge and hand prints on the window to the deck and toothpaste splatter and drips still in the bathroom. I only hope the sheets and bed were actually changed.

8/10

Excellent

28 Jul 2026

Domingas Silva

The hotel was clean and well put together. I had an ocean view balcony and that was really nice. The staff was also friendly and welcoming. Maintenance cleaned the room everyday and made the room smell phenomenal. The amenities were great too. definitely would stay again.

4/10

Poor

27 Jul 2026

James

The property is extremely outdated and worn. The property needs renovations desperately. There is no places to get food in the hotel and there is a tiny bar in the lobby. I enjoyed the cove!

8/10

Excellent

27 Jul 2026

Imani

The cleanliness of the rooms could’ve been a little better and updated, but the staff was great and the amenities were amazing. I absolutely loved the ocean view.

6/10

Pleasant

27 Jul 2026

Ashley

I've stayed here enough to say that it's a great family vacation hotel. Even for a couple, I could say. Amazing ocean views, Awesome location, with a small beach steps away from the pool, which has a cute slide for everyone to enjoy. The staff is usually very nice, and they are pretty attentive. They did hold on to my wallet that I left behind and messaged me about it. Saved me a headache. The only downsides are that it seems to have gotten a bit run-down, an example being the room door not closing or locking properly. Literally had to shove it open/closed with strong force. The bathroom floorboard was falling off the wall. The elevators take a long time because most were out of order for our whole stay. The rooms are pretty clean, minus the bits of hair in the fridge, which is in the bathroom. I might stay here again because the kids love it, but I'd be more attentive to the state of the rooms/elevators. Overall it's a great place, especially for families, and it's kept pretty clean compared to a lot of other things I've seen. Just needs a little love.

10/10

Exceptional

27 Jul 2026

Ivan

Great view & easy access to the beach. Clean hotel.

6/10

Pleasant

26 Jul 2026

Raymond

Property was pretty rundown and in need of repairs. Room was fine and decent. Amenities are lacking

2/10

Poor

26 Jul 2026

Charles

My spouse and I booked the Condado Plaza for our pre-honeymoon, and it was one of the most disappointing hotel stays we have ever had. The TV and internet were out for our entire six-day stay. We reported the problem repeatedly and were promised a credit for every day, but at checkout only three days were credited because our complaints were not properly documented.

The hotel needs renovation; the polished online photos are misleading. Our room smelled of mildew, the thermostat did not regulate the temperature, the pillows were flat, and the mattress was extremely hard. The table was cracked, the old white desk chair was damaged and wall panels with nails sticking out, and fixtures were rusty with minimal maintenance. Two of the three elevators were out of service, causing long waits.

Restaurant service was slow. Guests screamed and yelled in the hallways late into the night, and staff did nothing after we complained. Large groups also blocked the pool steps for hours, making access difficult for families, non-swimmers, autistic guests, and anyone unable to dive in. Staff again did nothing.

We were also given two complimentary drink tickets that only amounted to one drink. Thankfully, we know Puerto Rico well enough to make the best of the trip. The Hilton Garden Inn across the street and connected to this property is ten times better. Do not waste your time here. As a Hilton Honors member, I will be filing an official complaint. I would not recommend the Condado Plaza.

8/10

Excellent

26 Jul 2026

Vanessa

TV was not working. Some issues with the parking but rest was amazing

10/10

Exceptional

26 Jul 2026

Clelia M

Amazing and helpful staff, clean room, amazing breakfast at Hilton, beautiful and big pool area, beach view.
The restaurant at the pool needs to improve, the food was not the best and it was overpriced.
The waitress barely came to our table.

8/10

Excellent

25 Jul 2026

Angela

i stayed on the 9th floor ocean view and there was mold outside on patio wall and the bannister was loose from decaying cement i have video and pictures if a heavier person would have leaned on the rail they would have fallen 9 floors down

6/10

Pleasant

25 Jul 2026

Rein

The tv didn’t work the whole time we were there and we called and called a guy came in late one night and said I will be right back and never came back! I was there 5 days with no tv and all our friends in other rooms had a working tv I didn’t like or appreciate that and we paid a good bit of money to stay there!!

6/10

Pleasant

24 Jul 2026

HEMANGKUMAR AMRUTLAL

Property is old but location is very good. Staff is the most impressive thing this property has. Their parking system is a nightmare. Sometime works and many times not so u rely on valet staff to help all the time. One time door jammed when we came back after long day. Key was ok but something broken. My young kids weee so tired and we had to wait till they fixed door. Staff understand my situation and helped as much as they can. Called phone service at 4 pm to send extra towel but received at 11 pm. Safety deposit box was not working at first place. So many small small things but when it’s all add up u will feel it specially door don’t open at 11pm and young kids half a sleep or u are going to attend something important and parking gate don’t open. Pool staff very good so do room service and valet guys always ready to help. Without valet staff it’s nightmare to get in and out of parking lot. It’s average experience not wow one .

8/10

Excellent

24 Jul 2026

Meshay Shevelle

It was was close to a lot restaurant that was in walking distance

10/10

Exceptional

24 Jul 2026

Michelle

Great place to stay. Close to shops food and old san juan. They cleaned our room daily and brought us new towels, which you definitely need after being out in the pool and ocean all day. Staff were very nice. Oh there is a closet in the bathroom where you can hang all your clothes and a few drawers enough space for our family of 4.

6/10

Pleasant

23 Jul 2026

Ashley

The staff were pleasant and nice but not accommodating. One elevator was broken and the other often skipped our floor, which was apparently the reject floor because the elevator frequently skipped it. The ice machine also didn’t work, we had to ask for extra towels every day. 4 people stayed in our room, housekeeping only left 2 sets of towels everyday. Neither the balcony door nor room door locked.
The pool and beach areas were nice, but look a lot larger online. I had a good time in PR, but I wouldn’t stay here again.

4/10

Poor

23 Jul 2026

Claudia

Location, location, location, the only hotel in the area that has a beach where my 80 year mom can swim or kids, the other beaches have waves and strong currents. The hotel haven’t had any upgrades probably since the 80’s, smell like mold, but the change our rooms immediately, upper rooms are better. They share restaurants and breakfast area with the hotel in front, we stay here because our flight was cancel. We really enjoyed our pool ans Beach area.

4/10

Poor

23 Jul 2026

Gessika Serrano

Room stinks mold

6/10

Pleasant

23 Jul 2026

Donnavain

The room was okay and had a nice view. The beach and pool were the best amenities. The main elevator had issues, but there was a back up. Would say 3.5 stars.

10/10

Exceptional

23 Jul 2026

Ernesto

Love it and very accessible.

10/10

Exceptional

23 Jul 2026

Orlando Jesus

-

10/10

Exceptional

22 Jul 2026

Anjili

This was such a beautiful hotel to stay at. I truly enjoyed my stay especially my beach view, it was truly amazing. The pools were really nice and fun to be in and i loved that i got to stay in the pool until 11pm!! The lobby is super beautiful. Property was well kept. Staff were helpful. Lastly, it was the perfect distance from everything we wanted to do. I would definitely stay here again! Highly recommend!!

6/10

Pleasant

22 Jul 2026

jose

Pool was n hot pool was nice
Need a DJ
Room didn't have a sofa
TV only had 5 channels working and 2 were showing the same thing
One main elevator working the other was out of service the whole week I was there.

Family

10/10

Exceptional

21 Jul 2026

Janice

Love the beach access and the pools!

Self

6/10

Pleasant

21 Jul 2026

Josue

It used to be really nice they fall off,

Family_with_children

2/10

Poor

21 Jul 2026

Michael

BUYER BEWARE: Workers Entered Our Private Penthosue Balcony TWICE and Saw My Wife Changing

We paid thousands for a penthouse stay at The Condado Plaza Hotel and experienced one of the worst hotel stays imaginable.

The air-conditioning flooded the room on the first night. Ants invaded the space on the second night. We were also awakened by constant drilling and construction noise directly outside the bedroom.

The most serious issue involved construction workers entering our private balcony without notice or permission. After the first incident, the police were called, and we were told the workers wouldn’t return. They came back anyway. During the second incident, my wife was changing inside the bedroom, and the workers could see into the room.

This was frightening, humiliating, and a complete violation of our privacy. We contacted security, the front desk, and the concierge, yet no manager took meaningful responsibility.

At checkout, I was promised that Hilton would comp the entire stay because of what happened. That promise was never honored. I repeatedly contacted Hilton Corporate Guest Assistance through phone calls and emails, but nobody responded.

This wasn’t a minor inconvenience. It was a failure of safety, privacy, management, and basic accountability. I wouldn’t recommend this hotel to anyone who expects a secure room, honest customer service, or respect for guest privacy.

Partner

6/10

Pleasant

21 Jul 2026

Tara

The elevators was horrible ice machines dont work...extra fees when checking in wasn't aware...curtains are molded could of been cleaner...understand humidity an all but could of had them cleaned or replace...some staff was great...OTHER RUDE OUT SIDE POOL AREA...HAD TO PAY 100 $ if u had a guess like sister came but stayed other place just wanted to hangout where I was NOT TO STAY JUST POOL AREA WANTED TO CHARGE A 100 PER PERSON WOW...DONT NEED A CAR EVERY THING WALKING DISTANCE THAT WAS A PLUS

Self

6/10

Pleasant

21 Jul 2026

Samira

Room was nice, but things in room can be updated. There was also only one elevator working.

Partner

6/10

Pleasant

20 Jul 2026

Allan

Not the cleanest place! Pool and pool bar was nice, good food and drinks. Very annoyed staff at the pool bar. Room was decent, but stains on furniture, rust on hinges. Bed was lumpy and kinda gross.

Friends

10/10

Exceptional

20 Jul 2026

Robert bueno

Just the first night my a/c broke but then they told me I had to moves rooms

Family_with_children

4/10

Poor

20 Jul 2026

Osmy Aracely

No lleno mis expectativas, muy aburrido sin ninguna actividad en la playa ni piscinas deben de mejorar las habitaciones el hotel no es como se ve en las fotos, lo bueno fue el personal muy atentos y amables

Partner

10/10

Exceptional

19 Jul 2026

gabriela

The ocean view is insane! The pool, salt water pool, hot tub, and the beach right there together is amazing!! And the huge iguanas at the pool are super fun!

10/10

Exceptional

19 Jul 2026

Colleen Ann

Best time ever! My second time staying at this hotel. Wonderful location, caring and attentive staff. I’ll be back ;)

10/10

Exceptional

19 Jul 2026

Julissa

Facilities were clean, staff were very pleasant. Pool was very clean and nice. Walking distance to everything, perfect location. Highly recommend if you are going with kids as well, very safe.

Family_with_children

4/10

Poor

19 Jul 2026

Akyra

The place needs an entire facelift

Partner

8/10

Excellent

18 Jul 2026

Michelle

The staff was very helpful and pleasant. The room was very spacious the beds were clean. The building does needs some renovation. The balcony and curtains were dusty. The pool was amazing and so was the dj. Overall I enjoyed my stay and would stay there again.

Family

8/10

Excellent

18 Jul 2026

Crystal Denise

I like the pool and beach on property and everything kind of close .This is my 2nd stay here.

Friends

8/10

Excellent

18 Jul 2026

anthony

Took some time to get some fresh towels to the room. Had to call multiple times but besides that the stay was perfect

8/10

Excellent

18 Jul 2026

Migdalia

The hotel itself is nice, but it could use some updating and maintenance. Room smelled like a humid room that hasn’t gotten fresh air. Beds and pillows were rock hard. We stayed with kids so they enjoyed the pool and beach access. I did not enjoy the hefty prices for their basic nuggets and fries. Change machine in laundry room only works 10% of the time so you just have to chance it. All in all it was ok

Family_with_children

10/10

Exceptional

18 Jul 2026

Tammy

Perfect for what we needed in a one night stay great ocean views clean rooms. Very lovely nightlife

8/10

Excellent

17 Jul 2026

Marcos A

I stayed there last year and the same elevator was NOT working, leaving only 1 elevator for all of the guests. That was an inconvenience. I also wish this hotel had some sort of breakfast or dinner service, instead of having to go to the hotel across the street. This isn’t a huge inconvenience as we went out majority of the time but it would be nice.

Family_with_children

8/10

Excellent

17 Jul 2026

george

The pool beach area was key

Partner

10/10

Exceptional

17 Jul 2026

Glendaliz

I stay for 6 nights and I loved it

Partner

8/10

Excellent

17 Jul 2026

Lakita

I really like I could text what I needed instead of calling and the response time was very prompt. Everything was great! Very convenient right on the beach, swim up bar was great! Only thing I didn’t like was the furniture in the room was a little outdated.

Friends

10/10

Exceptional

16 Jul 2026

Carmen

The room/bathroom, lobby, pool area & restaurant were very clean. Staff were very friendly. The hotel needs upgrades, specially the outside building like the structure, paint & safety of balconies railings.

Family_with_children

8/10

Excellent

16 Jul 2026

William

The view was insane! Just gorgeous! TV's only had a few channels and one of the elevators was out of order.
Staff is very friendly and quick. Housekeeping was on point!!!

Family_with_children

2/10

Poor

16 Jul 2026

Thomas William

Great

6/10

Pleasant

16 Jul 2026

Alexander

The Hotel/resort is out dated. The casino has been closed for years now. Great location and beach is decent. Overall, the hotel/resort needs a restoration/remodeling. Okay for the money.

Family_with_children

6/10

Pleasant

16 Jul 2026

Karla

Location is good

Family_with_children

10/10

Exceptional

15 Jul 2026

Sarah Frances

The place was nice the ppl were great. My room was beautiful

Partner

6/10

Pleasant

15 Jul 2026

Monica Lee

Coffee pot didn’t work, tv was very glitchy and only had a few channels to watch there was no rigs in the entire room or bathroom. It was an ok place to stay.

Family

2/10

Poor

15 Jul 2026

GISELLE

The installation was dilapidated it needs an update. Also, i found roaches in my room i will never stay at this property again.

Partner

2/10

Poor

15 Jul 2026

NANETTE

THIS HILTON HOTEL IS THE WORSE EVER! The beach is not really a hotel beach! There are seven chairs and seven umbrellas run by a tyrant who dictates where the loungers can be placed. This inlet is PUBLIC! You will not be able to sit where you want or enjoy the beach. The hotel floors smells horrible due to the continuous wet carpets on each floor. The elevator is small and runs slowly so don't get booked on a floor over 4. So let's talk about the rooms! OMG! The shower does not have a slope in the drain so the water runs out the shower, in to the bathroom, in to the hallway and then out the room door. You will have to utilize towels to avoid slipping each day. This was dangerous and treacherous each day. The ONLY positive is the privileges afforded to all guests of the amenities at the Hilton across the street. This hotel is so dated that it requires CLOSURE to effectively renovate the property appropriately. Most of the pool lounge chairs are faded, broken, ripped and just plain unstable. Thankfully, the one bright spot was our housekeeper who managed to clean our room immaculately each day despite the challenges of the wet and slippery floor. The rest of the hotel staff lack real hospitality and really don't care if you have a great experience or not. I mistakenly did not read the reviews in its entirety to obtain an accurate and TRUTHFUL account of the hotel. Don't be bamboozled by a generic response by hotel management to my review. THIS HOTEL IS AWFUL!

Family

6/10

Pleasant

15 Jul 2026

Kenneth E

The pools was great and the room service was great but the hotel need a lot of work. The staff was great. The beach is small and the ocean view was great.

Partner

8/10

Excellent

14 Jul 2026

Natasha

The locks on both the room door and balcony door broke during our 4 nights there. Made it difficult to access at times. Certain areas of the property were a little run down but overall still a good experience and gorgeous views.

Friends

10/10

Exceptional

14 Jul 2026

Kiara

Parking easy, people were nice. Easy access beach, good food

Partner

10/10

Exceptional

13 Jul 2026

Joann

I loved it

Friends

10/10

Exceptional

13 Jul 2026

Antwuanette

excellent hotel just need some upgrades to the property. overall amazing super close to everything. The hotel sit right on the ocean. I love it

Friends

10/10

Exceptional

13 Jul 2026

Ashanti

Our stay was nice

Friends

8/10

Excellent

12 Jul 2026

Helen

We had roaches in our room and tv did not have no connection since 8th

10/10

Exceptional

12 Jul 2026

Javier

Great stay Close enough to different beaches and food. Staff was excellent. Will definitely go back. Thanks

Partner

10/10

Exceptional

12 Jul 2026

Isaiah

Amazing

Self

8/10

Excellent

12 Jul 2026

Dominick

I enjoyed Condado Plaza hotel for the room was spacious and hotel staff was accommodating. I recommend and would come back to this hotel.

Partner

8/10

Excellent

12 Jul 2026

Tamika Monique

We just got back home from our honeymoon at the condala plaza hotel. The ocean view was absolutely beautiful. The staff there are friendly, but some things need updating.
My only complaint is Tv 📺 service/ stations , 4 stations only home shopping network, cartoon network, Freeform, some random new station that repeated 3 x for each station.
I complained they sent a repairman and nothing changed.

Partner

10/10

Exceptional

11 Jul 2026

Adison

Beautiful ocean view!

6/10

Pleasant

11 Jul 2026

Alyana

The room wasn’t the best to me. You can see visible mold and a lot of humidity. The chair had dirt and dust. The bathroom sink was not cleaned properly. The amenities and views were great though & close to a lot of things.

Family_with_children

10/10

Exceptional

11 Jul 2026

David

It was perfect in everyway

Family_with_children

10/10

Exceptional

11 Jul 2026

Jaime

Was an amazing time , the staff was very nice , the view was perfect and it is located in a convenient spot, in walking distance there is tons to do !

6/10

Pleasant

10 Jul 2026

Samantha

Room was clean, but there was No microwave, and one elevator was not working and they charge you once a day when you take your car out of the parking lot

Family

10/10

Exceptional

10 Jul 2026

latasha

Very comfy relaxing and staff was amazing beautiful view

Self

4/10

Poor

09 Jul 2026

Penelope

Great location with the peaceful cove beach access. Pool and bar/grill and coffee shop staff were great. I was injured by a piece of glass in my bathroom which had been missed by housekeeping (i didnt have glass, it was from either a previous guest, orfrom another room caught in the stringy mop they used). Front desk and management were not helpful.A scary trip to local hospital ER for a tetanus shot and stitches via a taxi (I'm a woman traveling solo). No assistance or compensation were offered. I had filed an incident report with the property management, not even a reply. I have filed a complaint with Hilton corporate customer service and no reply from them either. This injury prevented me from using the amenities I traveled there for=the pools, hot tub and beach. I couldn't get in water for 7-10 days after getting stitches. As a woman traveling solo I felt comfortable staying at Hilton properties leaving the main states and traveling to thuis US territory, however I'm truly disappointed in the lack of care I have received. I waited to see if they would try to make some sort of reparations since my trip was ruined by housekeeping negligence before making this review.

Self

10/10

Exceptional

09 Jul 2026

Mario

Great location, they have a lot of activities through the day, while you at the pool the staff goes around with popsicles and they have also activities for the kids inside the kids club. Fantastic stay. The Ohrno restaurant is really good and the service by Diego the server was great .!

Family_with_children

4/10

Poor

09 Jul 2026

Penelope

Great location with the peaceful cove beach access. Pool and bar/grill and coffee shop staff were great. I was injured by a piece of glass in my bathroom which had been missed by housekeeping (i didnt have glass, it was from either a previous guest, orfrom another room caught in the stringy mop they used). Front desk and management were not helpful.A scary trip to local hospital ER for a tetanus shot and stitches via a taxi (I'm a woman traveling solo). No assistance or compensation were offered. I had filed an incident report with the property management, not even a reply. I have filed a complaint with Hilton corporate customer service and no reply from them either. This injury prevented me from using the amenities I traveled there for=the pools, hot tub and beach. I couldn't get in water for 7-10 days after getting stitches. As a woman traveling solo I felt comfortable staying at Hilton properties leaving the main states and traveling to thuis US territory, however I'm truly disappointed in the lack of care I have received. I waited to see if they would try to make some sort of reparations since my trip was ruined by housekeeping negligence before making this review.

10/10

Exceptional

08 Jul 2026

LaFay Monique

Excellent location , the rooms were clean and however the main elevator was broken . The workers were very extremely knowledgeable and helpful. The pool area was everything it needed to be especially with the swim up bar, speaking of that the bartender was dope asf!!! Drinks was so good. The views from our ocean view were so peaceful and calming to hear and see daily… Definitely would recommend and will be returning in the near future….

Partner

4/10

Poor

08 Jul 2026

Cathy L

I would never stay here again. There were so many repairs to be done in the room that I paid $2000 for, it really wasn’t worth it. The door trapped me inside the room and it took five chances with the handle to get out. Two maintenance men were sent, and they went back and told Management that it was fixed. It was better but never fixed, then it only took two chances with the handle to get out of the room, and also the latch popped out on its own, keeping the door from shutting. The housekeeping manager saw all of this. There was mold and peeling paint in the bathroom on the ceiling and on the grout. The shower handle was installed backwards. I thought I had no hot water. No the handle is installed backwards. The sink plug was completely ripped out and put on the counter Huge chunks of peeling paint on the balcony ceiling. I could not get the room tenants to refill anything coffee shampoo cups. I had to ask at the front desk and I still didn’t get anything. Garbage on the beach in the rocks in the water. They have two people working on the beach, sitting there all day doing absolutely nothing. There is no upkeep. There is no raking. There’s no picking up of garbage. They take the chairs out in the morning and they put them back at night and do nothing in between. Jamaica was cleaner. Day 4 a cockroach came out and they offered to move me, but I only had 36 hours left. It has been 3 days and they won’t return my emails.

Self

6/10

Pleasant

08 Jul 2026

Alexis

The room smelled like mold and was a little dusty. I enjoyed the beach and the outdoor spaces the most—they were definitely the highlights of my stay.

Only one elevator was working, so the wait was often very long. At one point, I got stuck on the second floor because the elevator doors never opened, which was frustrating.

The location was convenient, but I had a scary experience when someone almost tried to rob me in front of the hotel. Fortunately, I was able to avoid the situation.

Overall, while I appreciated the beach, outdoor areas, and location, the room condition, elevator issues, and safety concerns negatively affected my stay.

Self

10/10

Exceptional

07 Jul 2026

Winntana

Nice hotel

Partner

10/10

Exceptional

07 Jul 2026

Lucero

totally recommend Condado plaza hotel. Room was nice and clean.

Friends

10/10

Exceptional

07 Jul 2026

Alexys

The room was very clean, our air conditioning made a loud sound however it worked well. The staff were all very helpful and kind. The beach was amazing and in a nice area that had minimal waves and very clear water, the beach came with an umbrella and a long chairs. The pool was amazing absolutely loved the pool!

Friends

10/10

Exceptional

07 Jul 2026

Nathalie

It was a good experience

8/10

Excellent

07 Jul 2026

Patrice

Staff was excellent!
The only complaint is the wifi/ TV cable. Need update!! Limited TV station & cable service. Unable to watch soccer games in our room.
Need newer TV set !!

Partner

6/10

Pleasant

07 Jul 2026

Elizabeth

Stay was 0k w/ the exception of only one elevator working and going to and from your room was time consuming. Also, didn’t like how they said private beach but it was open to the public. They can easily walk in thru the street side. So beach was packed at all times. Swim up bar at the pool service was soooo slow but once order was put in food and drinks came out fast. The ocean view was beautiful. House keeping was great. Close to quick food and restaurants. But overall good stay. Every place has pros and cons.

Partner

10/10

Exceptional

07 Jul 2026

Andrea

The view from the room was absolutely stunning. The staff were helpful and friendly. The decor of the entire resort is so cute.

Friends

8/10

Excellent

06 Jul 2026

Levonne

Great view!

Friends

10/10

Exceptional

06 Jul 2026

Rosemane

Helpful staff
Clean room

Self

10/10

Exceptional

05 Jul 2026

Monica Paulina Morales

Everything was great my kids and I had a wonderful time and the hotel has a great location

Family_with_children

8/10

Excellent

05 Jul 2026

Maria Leticia

The room was clean, except for the lamp, which was very dusty, and I saw a cockroach; I think replacing the lamps would make the room look more modern. As for the staff, they lacked friendliness and communication with guests; upon arrival, I wasn't told where my room or the pool were, so I had to ask later how everything in the hotel worked. However, the pool staff were excellent and friendly, as were the luggage handlers. If I were to return to Puerto Rico, I would have to think twice about staying at this hotel again.

Family_with_children

8/10

Excellent

05 Jul 2026

Ronald O

The property was clean and the service was great. I wish the pool bar stayed open later. The store in the hotel is really expensive. I paid $32 for a travel size bottle of sunscreen and body wash. Overall a great stay.

Family_with_children

8/10

Excellent

04 Jul 2026

VILMA

Had no access to balcony. Workers hanging outside my balcony doing repairs. Wet concrete area was not cleaned up.

Partner

2/10

Poor

04 Jul 2026

Silvia

El hotel está viejo y sucio. En el area de la piscina había ratas .

Family_with_children

4/10

Poor

04 Jul 2026

Amy

Customer service was alright, staff was helpful when needed for the most part, had to have my room switched due to mold in the bathroom and the rooms I was switched to also had mold, the curtains didn’t close all the way it was hard to sleep in due to the sunlight,
rooms were not clean to my usual expectations tv channels are very limited balcony was pretty dirty and wet hotel overall needs work done hallways have a funky smell. Pools were pretty nice and open late not many food options on the property

Partner

10/10

Exceptional

04 Jul 2026

Brandilinh

Very friendly
We also really like Caesar he is really friendly and helpful

8/10

Excellent

03 Jul 2026

Kathleen

Beach small but not windy. Overall good licatipn.

Family

8/10

Excellent

03 Jul 2026

Miriam Nichole

The ocean view from the bedroom was amazing! The hotel is quite dated, but they've tried to provide an updated modern space. Our first room was dirty, but the second was better but the mirror was badly damaged. The hall carpet needs replacing. There's no restaurant or room service which is a huge bummer. However, there is a new Hilton Garden Inn across the street that connects with a bridge where theg have some restaurants and breakfast. The Condado does have a small beach at the lagoon on property. The pools are nice and well maintained. There is a hottub, as well. The swimup bar is fun, but closes early. The lobby bar and cafe are nice for after hours.

As far as the location...it's perfect! Rideshares are easy to get and.there is lots of places to eat in Condado. You're only about 15 minutes from Isla Verde Beach which we loved and about an hour to Luquillo Beach out past the rainforest. Old San Juan is a 15 minute ride. Basically, if you want to take in all of San Juan Condado is perfect. Of course if you want more luxury you can stay at the Vanderbilt or LaConcha.

Overall, the staff was great and the beds slept amazing! And the view from our balcony...amazeballs!! Good spot for the money.

Friends

10/10

Exceptional

03 Jul 2026

Merlin

It was amazing the staff was helpful and so welcoming my son had the best time

Family_with_children

8/10

Excellent

03 Jul 2026

Michele

The property is beautiful. The elevators didn't work half the time & I kept getting locked out of my room like 3x a day why which was so aggregating.

Family_with_children

6/10

Pleasant

03 Jul 2026

Kristin

I don't think I would stay again until the property is cleaned up: interior and exterior, mildew removed from linens and walls, exhaust fans installed and something offered with the \"resort daily fee\" besides gross pool towels - such as a complimentary breakfast, shuttle to other beach or restaurant areas or credit for scooters, bars, etc. The locks on the balcony door were broken and hard to use, the TV didn't change channels, and I had people working on the exterior of the building waking me up and wondering if my wet items could even stay out to dry through the day. The ocean view was the only amazing part. The pool was not as great and we actually only got into a pool across the street...not even that pool was great. The staff was not friendly. Door that could be open and save people who have been walking all day 50 extra steps, but nope. The elevators were always wonky. Honestly, I felt like the building had cracks and paint peeling that should not even happen if the maintenance was done correctly. The lobby and bar area was dark. And what's the deal with Uber not picking up under the awning? Do Ireally have to walk away from the hotel to get picked up? This place could be much better.

Family_with_children

2/10

Poor

03 Jul 2026

Katie

The hotel itself was lovely, however we had an absolutely horrific experience booking with Expedia and I would strongly urge anyone reading this to never book with this platform. Beginning 3 days before our trip, I began trying to contact both Expedia and the hotel to ask if there was anything I needed to do to allow my friend to check in when she arrived, as her flight was arriving about 8 hours before the rest of the group's. I was not given the option by Expedia to add her name to the reservation, either at the time of booking or after the fact, because I had to use both allotted guest slots for my friend and I who bundled our flights with Expedia. Despite multiple calls, emails, and messages to both the hotel itself and Expedia, I received no response until my friend had actually arrived at the hotel and was not allowed to check in. My friend was stuck for 8+ hours in a hotel lobby after 20+hrs of travel, unable to check in to the room we paid for until after midnight.

The hotel and Expedia both blamed the other party and suggested I follow up with them. I feel that both are at fault, but Expedia is largely to blame given there was no mention of this policy when booking, no way to add my friend in their system, and absolutely no assistance or restitution offered by Expedia even after I managed to talk to a human while trying to check in for my own flight. I feel we should be comped at least for the 1st night that we could not use. I will never use Expedia again!

Friends