Caribe Hilton

Puerto Rico , Puerto Rico Island
SAN JUAN, 1 San Geronimo Street
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100 reviews shown

10/10

Exceptional

27 Jun 2026

Maria Teresa

The staff was very welcoming and helpful.

Self

10/10

Exceptional

27 Jun 2026

Maria

Everybody was kinda and helpful.

Friends

10/10

Exceptional

27 Jun 2026

Jose

Excellent lounge chairs. Floating sundeck.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Vanessa Ivette

Service was horrible. Staff was rude and very unwelcoming. Security came up due to noise complaints over a 2 year old. We were being served dinner in paper plates in dishes that were above $50 cost. Restaurant service staff were very limited having us to wait for service longer than expected. Poolsides were filthy dirty. Worst experience ever

Family_with_children

4/10

Poor

26 Jun 2026

Nicole Marie

The only thing i can say i liked was the variety of restaurants. Thats it. Everything else was horrible. Waste of money. I stayed at 2 other resorts and this was by far the worst. Royal sonesta is will always be my go to!

Partner

10/10

Exceptional

25 Jun 2026

Aishia

Nice hotel

Partner

10/10

Exceptional

25 Jun 2026

Wilbert

The hotel is ideally situated in a prime city location, offering a private beach and excellent views of the Condado beach area. It provides a tranquil and secure environment. Regarding reservations, please be advised to confirm any additional charges, such as city taxes, property fees, and parking. Depending on your booking method, breakfast may not be included and can be quite costly. Old San Juan is conveniently accessible, with Uber being the recommended transportation option for exploring various restaurants and amenities. Overall, the experience was positive.

Family_with_children

10/10

Exceptional

24 Jun 2026

Aviece

Amazing stay!

Friends

10/10

Exceptional

24 Jun 2026

Dora

Staff was very friendly, help out a lot and had great customer service. We had an issues in one of our two rooms. The staff was quick to fixing the issue and when another issue arise they were happy to help and had to put us in other room for the trip. Definitely recommend staying there again and again!
They have a great view of the beach and there staff are amazing.

Family

6/10

Pleasant

24 Jun 2026

KYLEE

I had a great time except our room was hot and after the second night. I asked for it to be fixed at 9am before we went out for the day but it was We couldn’t take it anymore

10/10

Exceptional

24 Jun 2026

La'Trese

Love it, love it, love it!!!

Partner

6/10

Pleasant

24 Jun 2026

Idalis

Pool dirty and broken stairs

Family_with_children

6/10

Pleasant

23 Jun 2026

jason duane

It's an old hotel. Rooms weren't the best but it's close to old town..

Family

10/10

Exceptional

23 Jun 2026

Christopher

Fantastic location and friendly staff. There are two restaurants right outside of the hotel if you're looking for something different. A liquor store and a smokeshop.

6/10

Pleasant

23 Jun 2026

Jason

Classified as a luxury beach front it wasn't that luxurious. I would say its a average hotel. The building is definitely in need of tlc. The staff was top notch and wonderful.

Partner

8/10

Excellent

23 Jun 2026

jose A

Overall positive. Continued maintenance of this property is appropriate.

Family

10/10

Exceptional

23 Jun 2026

Faith E

The hotel was great.

Partner

6/10

Pleasant

23 Jun 2026

Laura

It was great that snorkeling was close by and the ocean access was clean and well maintained.

Partner

8/10

Excellent

22 Jun 2026

valerie a

Could use some updating but overall, we had a great time. Most of the staff were very friendly and helpful. Be prepared to spend some money if eating at the resort. It’s a little expensive but nice size portions. The bodega and restaurant right outside the resort were lifesavers. It was not overly crowded which was nice and the weather was great. We were able to find secluded chairs along the ocean at night which was really nice. All in all we came back refreshed which is exactly what we needed. Shout out to Walter at the pool bar! He was so nice! We loved interacting with him and it really added to the enjoyment of our trip. Thank you! Parking is expensive and there is an additional daily resort fee, so keep these in mind when planning your trip.

Partner

10/10

Exceptional

21 Jun 2026

jared

Great location and helpful

Self

10/10

Exceptional

21 Jun 2026

Luis

More clean room

8/10

Excellent

21 Jun 2026

Kimberly

Hotel was nice. The hotel should consider upgrading the bed sizes, doubles are too small. No room to put luggage so room was tight. Pool and beach were great. Food was different prices everyday even though same items were purchased. Pool food and restaurants were good but pricey.

Family_with_children

8/10

Excellent

21 Jun 2026

Michaela

Location, location, location!

Partner

10/10

Exceptional

20 Jun 2026

jia

Very convenience

8/10

Excellent

20 Jun 2026

Tyler

The property is located in a beautiful area! Within walking distance of surrounding restaurants and bars. Staff is friendly and patient, room was clean and the view was pleasant but the bathroom a little outdated

Partner

8/10

Excellent

20 Jun 2026

Nicola

Overall good experience, however pool was not clean. Beach is awesome.

Family_with_children

8/10

Excellent

20 Jun 2026

Gaston

We had a great time. It was a beautiful place. My only complaint would be a few of the ice machines were broken.

2/10

Poor

19 Jun 2026

Ricardo

No lo recomiendo ! Muy buena ubicación y concepto pero muy mal mantenimiento de áreas comunes! Problemas graves con el aire acondicionado! No placentero

10/10

Exceptional

19 Jun 2026

Dara

This property was great! Staff was really nice and helpful! Let us check in super early and complimentary late check out since my son was having stomach issues which we really appreciated! The property is beautiful and in such a walkable friendly area to a lot of things! Everything is a 5 min uber away! We will definitely come back here again! Rooms were a little outdated but other then that no complaints at all!!

Family_with_children

6/10

Pleasant

19 Jun 2026

Bobby

Spa!

Self

10/10

Exceptional

18 Jun 2026

Marjorie C.

awesome

Self

8/10

Excellent

18 Jun 2026

Francisco

C+

Partner

6/10

Pleasant

18 Jun 2026

Pablo

Normal Check in process @ 10pm. The Room assigned - Damaged Air conditioning and TV (Colombia vs IBK playing in FIFA World Cup). Process of Room Change - nobody help to move our luggage.

Family

10/10

Exceptional

18 Jun 2026

Rene Angel

Love it

10/10

Exceptional

18 Jun 2026

Michela

We had so much spending time on Daneimy's Wish.

10/10

Exceptional

18 Jun 2026

Raul

N/a

Partner

10/10

Exceptional

17 Jun 2026

Edward

I stay here every time I go to San Juan. Staff is amazing and has everything you need in one place if you don’t want to leave the resort,

Partner

10/10

Exceptional

16 Jun 2026

Gabrielle

Very good stay, lots of activities, and amenities to offer on

Family

4/10

Poor

16 Jun 2026

Martha Leticia

My parents chose the Caribe Hilton to celebrate my father's 65th birthday, and unfortunately their experience was very disappointing.

The room they received did not match the photos shown during booking and had a noticeable odor upon arrival. They were also surprised by additional amenity charges that were not clearly expected beforehand. For a hotel of this caliber, it was disappointing to find that even the mini fridge was empty and did not include basic complimentary items such as bottled water.

What was most upsetting was the lack of customer service. My mother contacted the front desk hoping to arrange something special for my father's milestone birthday, but she felt the staff was dismissive and unwilling to assist. A special occasion that should have felt memorable instead felt overlooked.

Additionally, one of the reasons they selected this hotel was because the booking indicated that breakfast was included. However, when they arrived, they were informed that breakfast was not part of their reservation, which added to the frustration and unexpected expenses.

The property itself has a great reputation and location, which is why they were excited to stay there. Unfortunately, the room quality, unexpected charges, and lack of helpful customer service made this birthday trip far less enjoyable than anticipated.

Family

4/10

Poor

16 Jun 2026

Juan

There was a situation with water supply in fact for the breakfast buffet we were served with paper plates and paper cups and plastic utensils as there was no water to wash dishes. The staff thought made an effort to do their best but the situation with lack of water made it difficult for them to look good. Very sad a hotel with an impressive history and great location.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Ashley

Location and beach access were fantastic. The island was experiencing water issues but the staff handled it fantastically. The only issue was cleanliness. There was a pretty sizable spill outside the elevator on our floor that was not cleaned up in our entire stay. Our room was in definite need of a deep clean, and the pools consistently had debris in them.

Friends_and_family Friends

6/10

Pleasant

15 Jun 2026

Lidia

The only main complaint I have is the AC in my room wasn’t working, I called front desk once on Tuesday they came to fix it but still wasn’t working. The staff was all really nice the pools were nice the food was also good.

Family_with_children

10/10

Exceptional

15 Jun 2026

Elsina

Spent our anniversary here! Wonderful resort

Partner

6/10

Pleasant

15 Jun 2026

Alice

The room was not what I expected nor was the view, but overall the experience was great.

Partner

10/10

Exceptional

14 Jun 2026

Angeliz Viera

Our stay at the Caribe Hilton was great!
The staff were friendly and helpful, the only 2 things that I feel need improvement are the next:

The bed: The bed was extremely hard, they are just cheap Sealy mattresses. If you have back and neck issues, or issues such as Fibromyalgia… you will be waking up sore and bruised daily. I feel for the price point, the mattress should be better quality, for a restful sleep experience.

The pool facilities: they pool area could use better maintenance, you must be careful using the steel stairs to get in the pool because some of the steps are loose and you could easily fall and hurt yourself.

Other than that, I would highly recommend the staff and ambiance are great. The views to the sea are amazing.

Enjoy!

Partner

10/10

Exceptional

13 Jun 2026

Taimi

Increible

10/10

Exceptional

13 Jun 2026

Samuel Pacheco

Positive experience during my third visit to the Caribe Hilton. Previously stayed during the mid 90’s and mid 2000’s. Great food, restaurants, gym, beach, pool, and nightlife. Looking forward to a future visit. Wonderful hotel staff.

Partner

10/10

Exceptional

12 Jun 2026

Kyle

Great

2/10

Poor

12 Jun 2026

Juan

Every day I see nothing but unhappy faces; all they care about here is money.

Family_with_children

10/10

Exceptional

12 Jun 2026

Carlos Roberto Ortiz

The vibe the atmosphere the view

Family_with_children

10/10

Exceptional

11 Jun 2026

Jessica

It was a solid stay and met my expectations. I loved not having to reserve chairs or cabana areas. I highly recommend for couples (we traveled alone) or with families!

Partner

8/10

Excellent

10 Jun 2026

alicia

I like the wrist band we got at front desk that was able to use as a keycard to get in room. I don’t like all the extra charges. There was a charge for parking, hotel amenities charge per night and then security deposit in case damage to room. We do get security deposit back.

Family_with_children

10/10

Exceptional

09 Jun 2026

Saketh

The staff was excellent and the pool was kept very clean

Family

10/10

Exceptional

08 Jun 2026

Claudia Lorena Mejia

this hotel was busy busy busy. many activities going on.
very nice beach and beach setting and the same for the pool area and the bar area. the staff very nice and helpful.
short stay but can be repeated.

Self

10/10

Exceptional

08 Jun 2026

Porfidio

I would recommend this to everyone i know ! The best place in Puerto Rico to stay,
! The Best staff! Me and Family Loved it! Thanks

Family_with_children

10/10

Exceptional

07 Jun 2026

Adriana

Amazing hotel and great staff. Everyone was very friendly and easy to talk to and very helpful. The hotel had multiple restaurants and a 24/7 open store.

Friends

10/10

Exceptional

07 Jun 2026

Isabel

We were impressed with how well the property is maintained. Excellent customer service, great food and access to private beach. We will stay at the same hotel on our next visit to Puerto Rico.

Partner

2/10

Poor

07 Jun 2026

Liliane

I had chest pains. I had a heart attack last year and I need to be careful. I asked for a little later of a check out and they said too bad

Family

4/10

Poor

07 Jun 2026

Evelyn

Be ready to have 50+tax per night hold placed on a credit card. If ordering food from the pool area give yourself an hour from the time you order to receiving your food. And if you want a late checkout you have to call the front desk after 4am on your checkout day- btw 5am is too late smh! Food and beverage prices are way
too high for the value.

Friends

10/10

Exceptional

07 Jun 2026

Gulchehra

The fridge is small even for food box.

Partner

4/10

Poor

06 Jun 2026

Jose

My complaint overall was the rooms, I purchased a premium ocean view room, I got a view of another roof, the room was horrible, dirty old carpet, outdated and broken furniture, the smell of sewage on our floor. No ice, we saw roaches in our coffee machine and the fridge door was broken. The safe didn't work, the iron was old and dirty.

Partner

10/10

Exceptional

06 Jun 2026

Donna M.

Beautiful hotel. Yes can use a little paint in some small areas. Rooms and shared spaces are very clean. Only guests can access the pools and beach. Beach is very clean and even includes a small reef with tropical fish. Great pools and grounds. Small tropical garden is very peaceful. For a quick breakfast skip the Starbucks and go to the ice cream shop. Cheaper good local coffee and sandwiches. Absolutely lively staff. Hotel is a quick ride share drive to Old SJ and airport.

Self

10/10

Exceptional

06 Jun 2026

Lindsay

Rooms were clean and staff were helpful.

Partner

6/10

Pleasant

06 Jun 2026

Sheila

La propiedad está en buenas condiciones, pero hay otras sumamente similares y con precios mucho más accesibles. No pude, realmente no tomé una noche adicional porque me solicitaron más de setecientos dólares. Este precio no te incluye, absolutamente, nada; estacionamiento es adicional y por desayunar con ellos son aproximadamente $30 por persona. En ocasiones critican el que uno no promueva el turismo local, pero los precios son exagerados.

Family

8/10

Excellent

06 Jun 2026

William

Enjoyed the well maintained pool and beach and restaurants and bar.

Partner

10/10

Exceptional

05 Jun 2026

Natalie

Beautiful property didn’t even feel we had to leave to find food or fun

Partner

8/10

Excellent

05 Jun 2026

Melesia

I recently stayed at the Caribe Hilton and overall had a good experience. The staff was excellent—friendly, welcoming, and always willing to help, which really made a positive impression throughout my stay.

The variety of restaurant options on the property was also a highlight. There were plenty of choices, and it was convenient to have several dining options available without having to leave the resort.

The main reason I’m giving 4 stars instead of 5 is that the room had a noticeable odor that never completely went away during my stay. While it wasn’t enough to ruin the trip, it did affect the overall comfort of the room.

Overall, the resort offers a great location, wonderful staff, and excellent dining options. With a little more attention to room freshness, the experience would be even better.

Family_with_children

10/10

Exceptional

05 Jun 2026

mario

Would highly recommend. Definitely going back. A vibe from sure.

8/10

Excellent

04 Jun 2026

Mirna

Location was great! Not a place to get a good night sleep the entire stay, but the beach view made it worth it. It was nice to have Starbucks on site and a 24/7 ice cream and sandwich shop. Only 10 Uber drive to Old San Juan

2/10

Poor

03 Jun 2026

Rosalinda

For the money they charge to stay this hotel it needs an update badly. The building itself is old and the rooms were old and dated. The ice machine and water machine on my floor didn’t work. They charge a ridiculous amount and resort fees. Bar staff was not friendly at all. The actual building on the outside. Looks weathered. Beach is tiny. This will be my last time staying there.

Family_with_children

10/10

Exceptional

03 Jun 2026

Devette

Had a great time here in Puerto Rico the rainforest was beautiful ADYNN was AMAZING. Made everyone feel safe and had fun

Partner

8/10

Excellent

03 Jun 2026

chris

The air conditioning in the room did not cool well and we had a water leak from the unit that had to be fixed.

10/10

Exceptional

03 Jun 2026

Juanita

Beautiful resort ! It was my anniversary and we was treated very special ! Perfect hotel for couples !

Partner

10/10

Exceptional

02 Jun 2026

Luis

I had an exceptional experience at the Caribe Hilton. The entire property exceeded my expectations. The restaurants were truly impressive, offering excellent food and great service throughout my stay. My room was outstanding, spacious, comfortable, and impeccably maintained. Every detail made the stay feel relaxing and memorable. I would gladly return and highly recommend this hotel to anyone visiting the area.

Family

8/10

Excellent

02 Jun 2026

Souksavanh

Pools and private beach was useful, did not like that people can’t bring their own speaker to the area. Hotel should consider stocking the fridge up with water and other drinks.

Self

10/10

Exceptional

01 Jun 2026

Maria Jose

Nuestra estadía en Puerto Rico fue estupenda, el hotel fue excelente y el personal fue muy servicial y agradable!

2/10

Poor

01 Jun 2026

Tanisha

I had many issues with this resort. They did attend to all my issues. With that said I will never stay here again. I still can’t believe some of the things I witnessed. But they did try and make things right. The staff at the swim up bar were great. Also most of the staff throughout the resort were nice. Every floor they put me on the ice machines were broken. I had to literally go to another floor just for ice. One time a staff seen me at the ice machine and offered to go get me some ice and bring it to my room because that one was broken like the rest. This place needs a lot of upgrading and to be exterminated!!!!!!!! I won’t even post the pictures I took because I don’t want to freak anyone out. Just be mindful of this place. You have been warned!!!!

Family_with_children

10/10

Exceptional

31 May 2026

Jeanette

Beach access was amazing and the swim up bar staff was great

Friends

2/10

Poor

31 May 2026

Sade

Never again

Friends

10/10

Exceptional

31 May 2026

Anthony

The hotel was very clean. The staff was very helpful. It was in the perfect location in San Juan.

8/10

Excellent

30 May 2026

Brandon

No microwave in the room

Partner

8/10

Excellent

30 May 2026

JAIME L

Hermoso lugar ,playa privada y limpia y segura para familia heemosa picina

Family_with_children

10/10

Exceptional

30 May 2026

Georgina E

Mi esposo y yo celebramos nuestro 27 aniversario de bodas en este Hilton Caribe com su hermoso paisaje hacia la playa, rica comida y un lugar centrico en el Viejo San Juan. Excelente atencion al cliente muy cordiales. Y el lugar muy limpio. 100% recomendado. Un lugar muy relajante y sobretodo las palmas me encantan las palmas un lugar muy hermoso que hizo de nuestra estadía un lugar muy agradable. Muchas gracias y Dios los bendiga Puerto Rico!! 🇵🇷 ❤️ yo creo que volveremos.

Partner

8/10

Excellent

29 May 2026

Bela

Nice beach area private lots of things to do. Could use better eating options in the area

Family_with_children

4/10

Poor

29 May 2026

Eric

Be prepared to spend. Nothing is included here and you'll get minimal response from staff. Food comes extremely slow from the kitchen. Front desk phone remains unanswered when you call. Room service requires you to download a 3rd party app and create an account. Maintenance is desperately needed on much of this property. When you're spending $375+ a night and have stayed at many Hilton properties and enjoyed them, there are some expectations. Those expectations were not met. Room advertised on Expedia didn't match. View from the room was a rusted and charred vent with bird scat all over it. The concrete of the extremely small balcony was separating and the caulk work they did to mask it must have been 10 years ago. Breakfast is $34 a person, only to have liquids drip on you and your plate from the ceiling above the omelet station. The chef actually burned my omelet because he was so distracted by everything going on and he had to start over. Scrambled eggs were like rubber and bacon basically turned to dust when you touch it. We travel a lot, and this is the first time ever that I have notified a resort of a special occasion and nothing was done in the room. I contacted the resort in advance to let them know we were coming in for our anniversary and they said they had it down in the system. Apparently that means nothing here. When we stay at the Riu, or Hilton Whitehall, or in Vegas, that means something. Not worth the scratch. Won't be back.

Family

8/10

Excellent

29 May 2026

Anthony

Excellent view of the beach, room was clean everyday, staff was very helpful

Partner

6/10

Pleasant

29 May 2026

Lola

The beach and pool are great!

10/10

Exceptional

29 May 2026

David

10/10

Exceptional

28 May 2026

jessica

The hotel was beautiful rooms were ok nothing special and but that’s ok we didn’t spend a lot of time in the rooms anyways

Partner

6/10

Pleasant

27 May 2026

Tonia

Room view was on the beach, beautiful ocean front. The staff was friendly. It's an old building. My room was old and smelled old. The bed was not that comfortable.

10/10

Exceptional

27 May 2026

Hector Javier

Me encanto el Hotel Caribe Hilton!! Lo recomiendo!! Pase unos dias maravillosos!! La limpieza, la atencion desde que llegamos, todo excelente!! Me encantaria volver a regresar!!😊👍

Family_with_children

10/10

Exceptional

26 May 2026

SANDRO

very clean

Family

10/10

Exceptional

26 May 2026

Giselle

In all honesty, the hotel was great. The staff was a little slow when an altercation happened at the hotel, but other than that, everything was perfect. The beds were made and cleaned every day after we left the room. The service was quick when we requested a crib. The bar service was a little slow, but the expectations were met. The beach views were beautiful, and having the beach located directly at the resort with swimming options for kids was a huge plus. Parking was not the best because it was sometimes full, and we had to find other parking options. Overall, the hotel was clean, relaxing, and enjoyable.

Family_with_children

8/10

Excellent

26 May 2026

Melody

The beach view and property location great. The property just needs a little TLC. We had a wonderful time and the beds are comfy. The pool.. building and rooms just need a little update. But overall still a good place. Puerto Rico is so welcoming

Partner

10/10

Exceptional

26 May 2026

Rudy

We lived the hotel and the staff was great!

Partner

6/10

Pleasant

26 May 2026

Jermaine Casique

I liked the availability of different restaurants that are at the property. The spa was good. It was also nice that the property is on a beach with really nice views. However, the property doesn’t appear to be well maintained. There was gunk floating in the pool. We were given a room upgrade to a room that was subpar for an upgrade. Balcony door did not open, so we could not access the balcony. Floor tiles were broken, and the ceiling had cracks with what appears to be paint peeling from it. Not what I expected.

10/10

Exceptional

26 May 2026

Brittany

The hotel location is top-tier. It is about 20 minutes from the airport. It was easy access to the T-Mobile center and the old San Juan. The beach is beautiful. The pool was beautiful as well. The lobby is more updated than the rooms. They are nice just a little old-fashioned. You’ll have to bring charger plugs because there are no USB outlets or anything. There are a series of restaurants on the property. The Mexican restaurant was really good. Morton’s steak house was also good. The hotel is just beautiful. It was kid friendly. We took our teenager daughters with us. It was three pools. The iguanas were roaming the beach area. It was nice.

10/10

Exceptional

25 May 2026

Kalani

The staff was wonderful, the hotel was absolutely beautiful

Friends

10/10

Exceptional

24 May 2026

Derek

The best part about our stay was that the housekeeping staff brought us plenty of towels throughout our stay.

Partner