Name: Caribe Hilton
Address: 1 San Geronimo Street, San Juan, 00901, PR

Caribe Hilton

Puerto Rico Island · Puerto Rico

1 San Geronimo StreetView location

100 reviews shown

10/10

Exceptional

18 Jul 2026

Jerry

10/10

Exceptional

15 Jul 2026

Carmen Claudia

The hotel was great and we enjoyed our stay.

It does need some upkeep here and there.

The beach was a bit underwhelming - a narrow stretch, with rocks in the water that can easily hurt your feet. While the water is very calm, the rocks can be a bit hard to navigate for younger kids.

The pool was great but needed more upkeep. We arrived on July 4th and the pool area was packed. I noticed empty plastic cups in the bushes near the pool and even came across a plastic lid on the bottom of the pool. Some people had left their empty plastic cups near the edge of the pool. It was not a great first look, I must admit, but it got better during our stay, with fewer people around.

The hotel needs to either incentivize people to bring their used pool towels back or have more personnel pick up the used towels. We found many pool chairs covered with wet towels, which made it hard to know if the person was still there or not.

On the positive side, the fish pond and piano in the Garden wing were an absolute hit with my boys. We had fun feeding the fishes and the turtles and looking at the friendly iguanas roaming around.

The ice cream shop, which is open 24 hours and also offers sandwiches, coffee and smoothies, is amazing. I recommend if you want a cheaper snack or breakfast than what the pricey restaurants in the hotel offer.

Having a Starbucks there was also great. The stores were nice too, but overpriced.

Family_with_children

10/10

Exceptional

15 Jul 2026

Lawanna Shinese

The views and staff were great. We had access to everything at the resort. Could use a few upgrades to the bathrooms.

Partner

8/10

Excellent

15 Jul 2026

Azita

Beach was nice. Some of the rooms are. Little tired. Staff was nice and helpful in changing our room.

10/10

Exceptional

14 Jul 2026

Genesis

I’ve stayed at this hotel more than once with family and friends. Perfect option, vibe, and location.

Family

6/10

Pleasant

14 Jul 2026

Coltin

Overall the stay was a bit disappointing considering the price of the visit. My wife & I checked in about 1 AM due to a late flight and the initial payment method wasn’t saved on file which was a hassle for check in, but after that it got a bit more downhill. I’m not sure if it’s because we checked in late but we were given a random room that felt like it was in the very back and it was very dirty. Stains everywhere including the sheets and some of the amenities. Room was extremely hot upon entering and we were very upset considering the 14 hour journey to get there. After bringing this up to staff the following morning it was handled pretty untimely like WE were an inconvenience to the resort. Eventually we were given another room after all the disappointment and we were told we would get a “room upgrade” but instead received the exact same room just a few floors higher. Overall this experience makes it hard to consider staying here again.

Partner

10/10

Exceptional

13 Jul 2026

Dominique

From the moment I arrived, the staff were so warm and welcoming. They provided one of the best service exeriences of my life. Thank you! The resort was beautiful and had everything I needed. Definitely many different food options and I loved the convenience. My room was big and clean and the view...omg just amazing!

Self

10/10

Exceptional

13 Jul 2026

Jose

Absolutely love this resort. Great location and lots of activities and amenities to do. Would recommend this resort.

Partner

10/10

Exceptional

13 Jul 2026

Jose

Great stay. Pricier than expected but was still awesome. Would do it again.

Family_with_children

6/10

Pleasant

12 Jul 2026

Gustavo

The staff at this hotel was disappointing, especially the pool bartenders. Even though the hotel wasn’t busy, they seemed uninterested in helping guests and consistently showed a bad attitude. It felt like they simply didn’t want to assist anyone. The hotel itself is clean, spacious, and visually appealing, but the service really brought down the experience.

Family_with_children

8/10

Excellent

12 Jul 2026

Glenda

We had a great time. Will go back

Family

4/10

Poor

12 Jul 2026

Angelo

Parking garage terrible. Smelled like urine everywhere.

Family_with_children

10/10

Exceptional

12 Jul 2026

Patrick

Came for my anniversary and really enjoyed it! I would definitely stay again.

Partner

10/10

Exceptional

11 Jul 2026

KeAsiah

Amazing beach view

Partner

8/10

Excellent

11 Jul 2026

Jodie

The room was spacious. Clean. The housekeeper was professional and reliable, checking in on us daily.
We had a family suite which is essentially a king room connected to a room with 2 double beds. The shower leaked terribly in the double room and flooded the bathroom during showers. In the king room we had the tiniest ants .
The property is nice but not as clean as other Hilton resorts we’ve stayed at.. There was a lot of rubbish in the beach sand, along the pathways etc.
The staff was gracious and helpful in every way. There was one bartender at the side bar that was a bit short with customers but we just avoided him. He probably needs a different profession. The location was nice.. with several restaurants around and just a mile down from Old San Juan.
There wasn’t much for teens at this property. There was a ping pong table . It was outside which was nearly impossible to play in the wind. We are not huge soccer fans, so we didn’t join in on the activities with the big screen in the lounge area. I would recommend the resort for adults but maybe not for teens.

Family_with_children

6/10

Pleasant

11 Jul 2026

Michele

The hotel itself is beautiful, and the pool areas are very nice and well maintained. However, there were several issues that made our stay uncomfortable.

Check-in is done outside, which was very hot and unpleasant. The biggest problem was our room. It was outdated, and the air conditioning did not work. Maintenance came to our room but was unable to fix the issue. Unfortunately, we were not offered a different room, and the staff didn't seem very concerned about the situation. We ended up sweating all night, which made it difficult to enjoy our stay.

The property has a lot of potential because it's beautiful, but better customer service and updated rooms are needed. Sadly, based on this experience, I would not stay here again

Family

8/10

Excellent

11 Jul 2026

jaime

It was clean and access to the beach and pools was so convenient. Staff was very nice and informative.

Family_with_children

8/10

Excellent

11 Jul 2026

Sandralita

The stay started off wrong with us getting the wrong room view plus the room was ready for us when we arrived after check in time. But things were quickly corrected. We moved into our ocean view room which was very comfortable. Would stay again. Very kid friendly resort.

Family_with_children

10/10

Exceptional

11 Jul 2026

Hagop

We loved the hotel, the restaurants and especially the beach.

Family

10/10

Exceptional

09 Jul 2026

Wilfredo

Everything was great and the staff were very respectful

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Hector

Room had a bit of AC problems but staff and amenities were good. Props to the valet service team, they were the most helpful during our stay

Family_with_children

10/10

Exceptional

09 Jul 2026

Michael

Amazing Experience

Partner

8/10

Excellent

08 Jul 2026

Edgar

Centrally located in San Juan close to restaurants and beautiful beach.

Property needs to be renovated. A bit out dated.

Staff friendly but short staffed.

Family_with_children

10/10

Exceptional

08 Jul 2026

Javier

Great location

Partner

10/10

Exceptional

08 Jul 2026

Jessica

Great location, amenities, and restaurants.

Family

8/10

Excellent

08 Jul 2026

Allison

The outside areas of this property are amazing. The pool and beach access as well as the open air lobby areas are the highlights.

The rooms however, are not worth the cost.

4/10

Poor

08 Jul 2026

Kerstin

The room was not ready at check-in then it wasn’t that clean. Mold was around the sink and the property as a whole could use some maintenance as there was chipping paint and carpet snags. The oceanfront view was not very nice and the balcony was really small.

Family

10/10

Exceptional

07 Jul 2026

Aldo Medina

Loved the place!

Family_with_children

4/10

Poor

07 Jul 2026

Hugo

They don’t inform you about extra charges like tourist charges per day and parking is really expensive bad service so bad pool closed early can’t even walk by the pool at night never coming back to the hotel not me i pay gor my trip and at the end i pay over $1000.00 dollars in charges wow be careful people do your proper research before you booked with them

Friends

10/10

Exceptional

07 Jul 2026

Luis A

Muy buen servicio y ubicación

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Tracy

Everything was excellent! We really enjoyed our stay

10/10

Exceptional

06 Jul 2026

Hilary

Amazing property! We have not been away since 2018, we went for my 50th! I could not have been happier with the hotel, staff, local people and food! I loved that you could venture out of the hotel to sight see!! Wonderful culture! I think we may want to retire here!! 😂😊❤️👍

Partner

4/10

Poor

06 Jul 2026

Diana Christina

Check in was a nightmare and each time we needed to speak to someone at the front desk, we had to ask for a supervisor. Wanda and CYD were great but they shouldn’t have to come out and deal with the poor attitudes and work by the front desk. Hilton caribe no longer accepts Hilton benefits even though I got a message from the Hilton app as well as given a paper on the greatness of my benefits (that I couldn’t use). They said it was a recent change when booking via a 3rd party but none of that information was posted. They confused the multiple reservations our family had, charged me over 2k without telling me, and did not communicate anything about the hotel or July 4th.
The junior suite has no garden view like we were told, the AC leaked so badly in the bedroom and the TV stopped working.
Housekeeping Liz was GREAT on the 3rd floor and I’m grateful for her positive attitude and work ethic.
We frequent puerto rico very often. This was our second trip in 2 weeks. We will not be staying here again.

Family_with_children

4/10

Poor

06 Jul 2026

Jessica

Unfortunately the staff was not friendly at all. I love staying at Hiltons this was the first unfriendly hotel! The food service was horrible. The bar tenders mean! Also room wasn’t ready until 8 pm that’s unfair when you pay for a whole day.

Family

10/10

Exceptional

06 Jul 2026

Patrick

Our stay was excellent when we checked in we was upgraded to a room with a tub because y wife needed one with her legs having circulation problems.
The staff was excellent and we are already talking about bringing our family back for a visit and will come back to this resort.
The only problem we had and it only happened once was room service forgot our silverware to eat.
We highly recommend this hotel.

Partner

10/10

Exceptional

06 Jul 2026

Luis

Hotel was amazing, warm welcoming as soon as you arrived, everyone speaks English so it’s easy to speak your mind. They have two of the best restaurants in San Juan food was super delicious! We literally went twice to Morton’s steak house and Rustica and Lola’s. Definitely will be staying here again in the near future.

Partner

8/10

Excellent

06 Jul 2026

Maria

The location and the view

Family_with_children

10/10

Exceptional

05 Jul 2026

Jenifer

Views were amazing and I always came back to a clean room no matter if I left at 8 in the morning or 12 they would still go in

Partner

10/10

Exceptional

05 Jul 2026

Amy

Our stay was great. The room was clean, the pools were perfect and the hammock garden was an added bonus. Bring your own mask/snorkel or be prepared to pay $20/hour. Bracelets to get into room and elevator make it nice to not keep up with a key. Maria with housekeeping on the 9th floor was absolutely the sweetest!! Free bottled water at front desk. Not advertised you just have to ask.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Eric

It was decent. Would recommend paying a little more for resort like Hyatt or Wyndham

Family_with_children

10/10

Exceptional

05 Jul 2026

Johndill

Room is a little older but the Reno on the hotel was well done.

Family_with_children

6/10

Pleasant

05 Jul 2026

Romaya Noyoka Williams, Elton Elroy

Property is a little rundown

Partner

8/10

Excellent

05 Jul 2026

Francisco A

This 75-year-old hotel has been up and down over the years. The latest renovation was several years ago, and while portions of the property are maintained OK (some rooms, not all, the pool and beach areas, the restaurants), others are not (some rooms, the expansive lobby, etc.). Cleanliness was an issue in the latter, and over five days we saw not a single person cleaning these areas.

Still, if tou want a resort feel while in San Juan, you cannot do much better than the Caribe Hilton.

Family_with_children

2/10

Poor

04 Jul 2026

ONEIL

I had to change my room three times in 24 hours due to leaks and unsanitary room they over charge for everything and certain fees was no presented on the website they tell you when you get there and how you charge to store your luggage while waiting for taxi pick up

Family_with_children

2/10

Poor

04 Jul 2026

Natia

Upon arrival, the carpet in my room was dirty, the bathroom was unsanitary, and the bed sheets were stained. I called housekeeping three times between check-in (3:00 p.m.) and approximately 7:00 p.m., but they did not come to change the bedding until around 9:15 p.m.

The front desk attempted to move me to another room; however, it was a significant downgrade in both the view and location compared to my original room.

The pool had excessive mold, and several of the pool vents were coming out of the ground. The property was also infested with no-see-ums and sand fleas. In fact, the hotel provides guests with a blue instruction card explaining what to do if you come into contact with them, so be sure to read it.

To make matters worse, jewelry was stolen from my room.

I do want to recognize Kiara at the front desk, who was amazing throughout my stay. The first housekeeping employee who cleaned my room was also very pleasant and professional.

Unfortunately, my experience at the hotel’s restaurant, Rustica, was disappointing as well. Our waiter was eating while serving guests, forgot to bring our drinks, and rushed us to place our order so he could continue his conversations with the kitchen staff.

I took video footage of everything. Sadly no still photos.

Overall, I would not return to this property or recommend it to others. Good luck.

Family_with_children

8/10

Excellent

04 Jul 2026

Janeace

Bed sheets

10/10

Exceptional

04 Jul 2026

Katherine Ann

Nice private beach, excellent staff, restaurants good but pricey

Family_with_children

8/10

Excellent

04 Jul 2026

Kassandra

Kid friendly. Clean pools

Family_with_children

6/10

Pleasant

03 Jul 2026

Julio

The room was so ready for new remodel , couch was so dirty and old !! For the price the room definitely wasn’t worth it!!

Partner

10/10

Exceptional

02 Jul 2026

Christopher

It’s a great place for families with the private cove, floating dock. You can snorkel right at the resort and see all kinds of see life. Beautiful views and great restaurants. I wouldn’t stay anywhere else with my family.

Family_with_children

8/10

Excellent

01 Jul 2026

Kate

Pools were great. Beach access was lovely. Rooms were nice and some of the restaurants were good. Good location. Easy to get around via uber. Rooms can be small. Staff is very nice.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Ana Hilda

Beach view, clean room very friendly staff
Confortable and safe place

Self

10/10

Exceptional

01 Jul 2026

Latoya

Excellent experience

Partner

10/10

Exceptional

30 Jun 2026

Jessica

Amazing property and location. Lots of amenities and activities to do. Centrally located.

Self

8/10

Excellent

30 Jun 2026

Paul

Hotel is in great location

Family_with_children

6/10

Pleasant

30 Jun 2026

Clive

In general this hotel is pretty worn down and seen far better days. It is in a good location, though the rooms are basic and dated. The windows / balconies needed some repair. The location and setting itself was very nice and fairly convenient for my purpose of being there.

Self

10/10

Exceptional

29 Jun 2026

Mariann

El hotel estuvo increíble, tiene todo lo necesario, la ubicación fue excelente, me encantó su playa y servicios. Fue una excelente opción para mi. Muy recomendado

Friends

8/10

Excellent

29 Jun 2026

Jose E.

Le falta remodelacion

10/10

Exceptional

27 Jun 2026

Maria Teresa

The staff was very welcoming and helpful.

Self

10/10

Exceptional

27 Jun 2026

Maria

Everybody was kinda and helpful.

Friends

10/10

Exceptional

27 Jun 2026

Jose

Excellent lounge chairs. Floating sundeck.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Vanessa Ivette

Service was horrible. Staff was rude and very unwelcoming. Security came up due to noise complaints over a 2 year old. We were being served dinner in paper plates in dishes that were above $50 cost. Restaurant service staff were very limited having us to wait for service longer than expected. Poolsides were filthy dirty. Worst experience ever

Family_with_children

4/10

Poor

26 Jun 2026

Nicole Marie

The only thing i can say i liked was the variety of restaurants. Thats it. Everything else was horrible. Waste of money. I stayed at 2 other resorts and this was by far the worst. Royal sonesta is will always be my go to!

Partner

10/10

Exceptional

25 Jun 2026

Aishia

Nice hotel

Partner

10/10

Exceptional

25 Jun 2026

Wilbert

The hotel is ideally situated in a prime city location, offering a private beach and excellent views of the Condado beach area. It provides a tranquil and secure environment. Regarding reservations, please be advised to confirm any additional charges, such as city taxes, property fees, and parking. Depending on your booking method, breakfast may not be included and can be quite costly. Old San Juan is conveniently accessible, with Uber being the recommended transportation option for exploring various restaurants and amenities. Overall, the experience was positive.

Family_with_children

10/10

Exceptional

24 Jun 2026

Aviece

Amazing stay!

Friends

10/10

Exceptional

24 Jun 2026

Dora

Staff was very friendly, help out a lot and had great customer service. We had an issues in one of our two rooms. The staff was quick to fixing the issue and when another issue arise they were happy to help and had to put us in other room for the trip. Definitely recommend staying there again and again!
They have a great view of the beach and there staff are amazing.

Family

6/10

Pleasant

24 Jun 2026

KYLEE

I had a great time except our room was hot and after the second night. I asked for it to be fixed at 9am before we went out for the day but it was We couldn’t take it anymore

10/10

Exceptional

24 Jun 2026

La'Trese

Love it, love it, love it!!!

Partner

6/10

Pleasant

24 Jun 2026

Idalis

Pool dirty and broken stairs

Family_with_children

6/10

Pleasant

23 Jun 2026

jason duane

It's an old hotel. Rooms weren't the best but it's close to old town..

Family

10/10

Exceptional

23 Jun 2026

Christopher

Fantastic location and friendly staff. There are two restaurants right outside of the hotel if you're looking for something different. A liquor store and a smokeshop.

6/10

Pleasant

23 Jun 2026

Jason

Classified as a luxury beach front it wasn't that luxurious. I would say its a average hotel. The building is definitely in need of tlc. The staff was top notch and wonderful.

Partner

8/10

Excellent

23 Jun 2026

jose A

Overall positive. Continued maintenance of this property is appropriate.

Family

10/10

Exceptional

23 Jun 2026

Faith E

The hotel was great.

Partner

6/10

Pleasant

23 Jun 2026

Laura

It was great that snorkeling was close by and the ocean access was clean and well maintained.

Partner

8/10

Excellent

22 Jun 2026

valerie a

Could use some updating but overall, we had a great time. Most of the staff were very friendly and helpful. Be prepared to spend some money if eating at the resort. It’s a little expensive but nice size portions. The bodega and restaurant right outside the resort were lifesavers. It was not overly crowded which was nice and the weather was great. We were able to find secluded chairs along the ocean at night which was really nice. All in all we came back refreshed which is exactly what we needed. Shout out to Walter at the pool bar! He was so nice! We loved interacting with him and it really added to the enjoyment of our trip. Thank you! Parking is expensive and there is an additional daily resort fee, so keep these in mind when planning your trip.

Partner

10/10

Exceptional

21 Jun 2026

jared

Great location and helpful

Self

10/10

Exceptional

21 Jun 2026

Luis

More clean room

8/10

Excellent

21 Jun 2026

Kimberly

Hotel was nice. The hotel should consider upgrading the bed sizes, doubles are too small. No room to put luggage so room was tight. Pool and beach were great. Food was different prices everyday even though same items were purchased. Pool food and restaurants were good but pricey.

Family_with_children

8/10

Excellent

21 Jun 2026

Michaela

Location, location, location!

Partner

10/10

Exceptional

20 Jun 2026

jia

Very convenience

8/10

Excellent

20 Jun 2026

Tyler

The property is located in a beautiful area! Within walking distance of surrounding restaurants and bars. Staff is friendly and patient, room was clean and the view was pleasant but the bathroom a little outdated

Partner

8/10

Excellent

20 Jun 2026

Nicola

Overall good experience, however pool was not clean. Beach is awesome.

Family_with_children

8/10

Excellent

20 Jun 2026

Gaston

We had a great time. It was a beautiful place. My only complaint would be a few of the ice machines were broken.

2/10

Poor

19 Jun 2026

Ricardo

No lo recomiendo ! Muy buena ubicación y concepto pero muy mal mantenimiento de áreas comunes! Problemas graves con el aire acondicionado! No placentero

10/10

Exceptional

19 Jun 2026

Dara

This property was great! Staff was really nice and helpful! Let us check in super early and complimentary late check out since my son was having stomach issues which we really appreciated! The property is beautiful and in such a walkable friendly area to a lot of things! Everything is a 5 min uber away! We will definitely come back here again! Rooms were a little outdated but other then that no complaints at all!!

Family_with_children

6/10

Pleasant

19 Jun 2026

Bobby

Spa!

Self

10/10

Exceptional

18 Jun 2026

Marjorie C.

awesome

Self

8/10

Excellent

18 Jun 2026

Francisco

C+

Partner

6/10

Pleasant

18 Jun 2026

Pablo

Normal Check in process @ 10pm. The Room assigned - Damaged Air conditioning and TV (Colombia vs IBK playing in FIFA World Cup). Process of Room Change - nobody help to move our luggage.

Family

10/10

Exceptional

18 Jun 2026

Rene Angel

Love it

10/10

Exceptional

18 Jun 2026

Michela

We had so much spending time on Daneimy's Wish.

10/10

Exceptional

18 Jun 2026

Raul

N/a

Partner

10/10

Exceptional

17 Jun 2026

Edward

I stay here every time I go to San Juan. Staff is amazing and has everything you need in one place if you don’t want to leave the resort,

Partner

10/10

Exceptional

16 Jun 2026

Gabrielle

Very good stay, lots of activities, and amenities to offer on

Family

4/10

Poor

16 Jun 2026

Martha Leticia

My parents chose the Caribe Hilton to celebrate my father's 65th birthday, and unfortunately their experience was very disappointing.

The room they received did not match the photos shown during booking and had a noticeable odor upon arrival. They were also surprised by additional amenity charges that were not clearly expected beforehand. For a hotel of this caliber, it was disappointing to find that even the mini fridge was empty and did not include basic complimentary items such as bottled water.

What was most upsetting was the lack of customer service. My mother contacted the front desk hoping to arrange something special for my father's milestone birthday, but she felt the staff was dismissive and unwilling to assist. A special occasion that should have felt memorable instead felt overlooked.

Additionally, one of the reasons they selected this hotel was because the booking indicated that breakfast was included. However, when they arrived, they were informed that breakfast was not part of their reservation, which added to the frustration and unexpected expenses.

The property itself has a great reputation and location, which is why they were excited to stay there. Unfortunately, the room quality, unexpected charges, and lack of helpful customer service made this birthday trip far less enjoyable than anticipated.

Family

4/10

Poor

16 Jun 2026

Juan

There was a situation with water supply in fact for the breakfast buffet we were served with paper plates and paper cups and plastic utensils as there was no water to wash dishes. The staff thought made an effort to do their best but the situation with lack of water made it difficult for them to look good. Very sad a hotel with an impressive history and great location.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Ashley

Location and beach access were fantastic. The island was experiencing water issues but the staff handled it fantastically. The only issue was cleanliness. There was a pretty sizable spill outside the elevator on our floor that was not cleaned up in our entire stay. Our room was in definite need of a deep clean, and the pools consistently had debris in them.

Friends_and_family Friends

6/10

Pleasant

15 Jun 2026

Lidia

The only main complaint I have is the AC in my room wasn’t working, I called front desk once on Tuesday they came to fix it but still wasn’t working. The staff was all really nice the pools were nice the food was also good.

Family_with_children