Name: Courtyard San Juan Miramar
Address: 801 Ponce De Leon Avenue, San Juan, 00907, PR

10/10

Exceptional

26 Jul 2026

Samary

Excelente servicio y atención del personal.

10/10

Exceptional

24 Jul 2026

Derick

Great great great great great great

10/10

Exceptional

22 Jul 2026

GREGORY Restituyo

El hotel llenó nuestra expectativa, nos gustó

4/10

Poor

20 Jul 2026

Montrel

n/a

Self

8/10

Excellent

20 Jul 2026

Jose

The location was perfect. All good tourist places to visit were a short trip to get there.

Self

8/10

Excellent

18 Jul 2026

Darrell

The ability to get free water and drinks from ground floor was great. The pool and pool bar was useful and nice for my party

Friends

6/10

Pleasant

16 Jul 2026

Chantel

Not the cleanest hotel, got stuck in the elevator, staff was friendly and helpful

Family

10/10

Exceptional

14 Jul 2026

Cristi

I have never traveled to PR so much in 1 year. But my mother passed and I have had to. This is the best hotel I have stayed in. I had some trouble with the internet but other than that the service and the facilities were phenomenal.

Self

10/10

Exceptional

12 Jul 2026

Elaina

Everyone was really nice and respectful. Will definitely stay again

Friends

8/10

Excellent

10 Jul 2026

Brittney

The hotel was pleasant! Met requirements and was in a cute neighborhood.

Partner

6/10

Pleasant

08 Jul 2026

Joseph

Offer 17 allowance and charge 17 daily for tax , you tell me . Thanks but no thanks

Family_with_children

8/10

Excellent

08 Jul 2026

Tia

Overall, I had a good stay. The rooms were cute, clean, and comfortable, and the location was very convenient with plenty of places nearby.

The only issue we had was that the TV didn't work on our first night. We called the front desk, but no one came to fix it until the next day. The pool area is nice, although it's on the smaller side. One perk is that the bar will serve drinks right to you at the pool, which was a nice touch.

The biggest downside was the daily $17 credit they offer for snacks and other miscellaneous items. They make it sound like a complimentary credit that you should use before midnight each day, but when you check out, you'll see you're actually charged the $17 per day (plus tax) whether you use it or not. Most of the items available can be purchased for much less across the street at the supermarket or gas station.

My advice: if you don't plan on using the credit, tell them at check-in that you don't want it. Other than that, the hotel was clean, comfortable, and in a great location.

Friends

10/10

Exceptional

06 Jul 2026

Lynnet

Great clean room , staff was great .

10/10

Exceptional

06 Jul 2026

Jelise

Amazing service, amazing stay

Friends

8/10

Excellent

05 Jul 2026

Jeannette

The staff was friendly and greeted each time. The room was comfortable. It may needs some updated furniture.
It was close by to other towns by car.
The pool was small not inviting and the beach was about a 20 minutes walk. I'm used to crossing the street and the beach is there. It doesn't matter if public or private beach. Other than that I was fine. Family vacation, I was out of the room by 8am and arrivied after 6pm.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Josue

Hotel was clean the entirety of my time there. Pool was cleaned gym was very neat. ALL of the staff was incredibly courteous and respectful. The front desk staff made check in extremely easy as I was arriving after check in hours but it was no hassle for them. The valet was top tier never had to wait for their service and opened every single door of the vehicle for myself my wife and kids. Valet greeted us every instance we passed by then whether picking up our vehicle or as pedestrians. The staff in the kitchen was top notch food was great and every order was fulfilled perfectly. Zero complaints with this property will 100 percent be returning on my next trip.

Family_with_children

8/10

Excellent

04 Jul 2026

Joshua

The hotel ic close to everything things

Partner

8/10

Excellent

02 Jul 2026

Thibissay Ivelisse Segura

La limpieza estuvo buena, pero las habitaciones están un poco viejas deben modernizarse un poco. La ubicación es excelente y el personal magnífico.

Self

10/10

Exceptional

01 Jul 2026

Jose

Todo bien

Self

10/10

Exceptional

30 Jun 2026

Gleissy

Hotel was at a great location, walking distance to the super market, good eats, & literally 10 min to old San Juan. I would highly recommend this place. We rented a car and although it was $20 a day for parking they are very prompted it having your car ready when needed. You also get a credit for drinks and snacks and there’s a nice restaurant on site. The staff were very friendly and hotel was very clean.

Partner

10/10

Exceptional

30 Jun 2026

Kelly Lee Rodriguez

Excellent staff hospitality

Partner

10/10

Exceptional

28 Jun 2026

Carmen c

Excelente todo!!! Nos encantó!!! Nos volvemos a quedar!!!

Partner

10/10

Exceptional

27 Jun 2026

Frederick

The room was spotless the staff very courteous. The location is good you can the nearby attractions easily. If you are renting a car there is an in and out charge for the day. On the other hand there are places near the hotel to grab a bite to eat.

Family_with_children

10/10

Exceptional

26 Jun 2026

RIGOBERTO

Buen concepto de como debe ser el servicio en un hotel, muy tranquilo

Self

6/10

Pleasant

21 Jun 2026

Sheila

I didn't like the facility, there was no balcony, water is only available on a daily purchase allowance. Food is only offered thru purchase at the restaurant down stairs. The staff was very nice but as far as whats offered, quite lacking. If you drink tea, there are no tea bags or water available. There's no real milk for coffee, just powered ingredients. I will not stay in this facility again. I expect more for my hard earned money.

Family

10/10

Exceptional

20 Jun 2026

Angelique

Staff was friendly and helpful. The rooms were small but clean. House keeping came daily

Partner

2/10

Poor

11 Jun 2026

Esh

I will never stay there again… All I have to say for now is….. but enjoy stay

Family

2/10

Poor

10 Jun 2026

Shamaine Dolores

The halls was dark, bathroom was dark. The rooms are super small.

Self

10/10

Exceptional

09 Jun 2026

Arnold

Rooms are very clean and comfortable. Valet parking guy are friendly and helpful.

Self

4/10

Poor

08 Jun 2026

Marcus Robert

It was okay, continently located. Roaches were in the first room I got and then I let the front desk man know that works overnight and he gave me an attitude like I was a liar so I took pictures of the two roaches and went down to the front desk to show him and he still wanted me to wait to have house keeping clean the room in the AM and I begged to be moved to another room. Was not happy with that at all. There was 2 different security deposit amounts one for 300 then one for 250. Not sure what that was about. Overall not to happy and would look at a different Marriot location.

Friends

10/10

Exceptional

07 Jun 2026

Hector

Excellent service, clean rooms and areas, feat food at the restaurant

Family

8/10

Excellent

03 Jun 2026

Joel

Other than the exorbitant San Juan hotel prices, no complaints about the property or stay. Nothing fancy, close enough to the convention center to walk to, and good amenities both inside the hotel and nearby.

Business

10/10

Exceptional

28 May 2026

Marco

Clean and nice appointed property. Great staff. Excellent value.

Self

10/10

Exceptional

27 May 2026

Regan Beth

I love the property the pool was amazing the restaurants were great wonderful area to stay around close to everything 10/10

Family_with_children

10/10

Exceptional

26 May 2026

Wilson

If you’re planning to rent a car you’ll have to pay $20.00 per day. There’s no parking space in the hotel. They use valet parking. However, bus going to old San Juan passes by a few steps outside the hotel entrance making it ideal to go back and forth without paying anything. Fare is free

Partner

2/10

Poor

26 May 2026

DOMINICK RODRIUGUEZ THALIA

The security guard became menacing when I honked the horn because there was no valet attendant. As he approached the vehicle, he stated: “WHAT IN A MRNECING VOICE!” I informed him I was a guest, to which he responded, “SO WHAT.” I then asked who he was because he was missing an insignia that identified him as part of the property staff. And he began taking off his jacket as if he were getting ready for a physical altercation. The valet attendant approached the vehicle. As I got out of the car, he continued using a menacing tone and followed me into the lobby, where he used a laud menacing tone in the presence of someone who later identified himself as a manager. Still shouting at me, he began to say “YOU SMELL LIKE RUM!” which I don't drink, continued insulting and shouting as I boarded the elevator, then headed to my room. My 18-year-old daughter began to get anxiety. Later, when I returned to the property, he was looking at me as if he was staring the issue down. This time, I addressed the other individual, who identified himself as the manager, and he also started shouting at me from across the lobby as I requested that he intervene and de-escalate the situation. With arrogance, he dismissed me, doing nothing. about the incident that made me feel threatened and unsafe in this property. Because I was brown and not white, as they treated white people the proper way. I believe I should be reimbursed for this stay.

Family_with_children

10/10

Exceptional

26 May 2026

Prashant

They have added $18 some change to bill after i left the property . Those charges supposed to be upfront when you book or at the time of check out .

10/10

Exceptional

18 May 2026

RAYMOND

Great place to stay

10/10

Exceptional

18 May 2026

Jose A

Excellent!

Family

10/10

Exceptional

06 May 2026

Wanda

From the moment we arrived (valet parking) thru check out we had a great experience.

Business

10/10

Exceptional

06 May 2026

Jose Dantes

Ok

10/10

Exceptional

04 May 2026

eloisa

Great job

10/10

Exceptional

03 May 2026

joseph

Great hotel love it i will stay here more times in the fiture

Partner

6/10

Pleasant

03 May 2026

Sherrell

Things were pretty good at the Courtyard Miramar

Partner

10/10

Exceptional

21 Apr 2026

Judy

Nice staff

Partner

6/10

Pleasant

18 Apr 2026

Zulma

The hotel rooms are completely outdated.

Self

6/10

Pleasant

10 Apr 2026

Anthony

The hotel is old and needs some work

Partner

10/10

Exceptional

09 Apr 2026

Wayne

Comedor, the on-site restuarant was excellent! By far the best food, drinks and service in San Juan!

Friends

10/10

Exceptional

09 Apr 2026

Harriett

The room was clean. The food was delicious. The staff was extremely friendly and helpful

4/10

Poor

09 Apr 2026

armend

Everything was nearby. However my complaint is with the fees that I was not informed of. This is very misleading. They charged me $20 a night for valet fees, and then another $20 a night for hotel fees? I already paid for the hotel. I feel swindled out of my money.

Partner

8/10

Excellent

08 Apr 2026

helen

Staff was great

Partner

10/10

Exceptional

08 Apr 2026

helen

Hotel is in a good area. Lots of shopping and restaurants nearby. The hotel itself needs upgrades like furniture

Partner

10/10

Exceptional

06 Apr 2026

Tami

Staff were very helpful. Room was large and clean.

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Jayson

Loved hotel

10/10

Exceptional

04 Apr 2026

Lennie

We did not eat breakfast at the property, but we found a nearby place to consume our breakfast. We were given fresh towels every day, and the cleaning staff were polite and helpful. The counter staff were also helpful and knowledgeable about sightseeing attractions.

Partner

6/10

Pleasant

29 Mar 2026

Diana

The room was clean but very small. The door didn't lock. The elevator was slow moving. The staff was nice but with the language barrier, they kept saying ok but yruly didn't understand our needs. Just too much $$ for not enough value.

Family_with_children

10/10

Exceptional

24 Mar 2026

Jose Luis

Great area, staff. Close to everything we were interested in. I would definitely go back.

Partner

10/10

Exceptional

23 Mar 2026

Kelvin

Good

4/10

Poor

22 Mar 2026

Grace A

The hotel was very clean.
There were supposed to serve breakfast, but we checked in we were told there will be breakfast. We would be compensated Seventeen dollars a day for breakfast.
The restaurant in the hotel served breakfast, lunch, and dinner. This was posted on the restaurant door. Very confusing. They should remove the sign off the door. Check-in was at 4:00p we arrived around. I had two rooms reserved. One was ready. so, all of went to that room. The concierge took my phone number and said she would contact us when the room was ready. After one hour passed no one contacted me. I called the desk to inquire if the room was ready. The concierge should have remembered to call me.

Friends

6/10

Pleasant

21 Mar 2026

muriel

For the price… it should be more updated

10/10

Exceptional

18 Mar 2026

Evelyn

Excellent location, close to supermarket and many places to eat. In addition there was a bus stop closed by and able to go directly to Old San Juan. I will stay in this property again.

Friends

10/10

Exceptional

18 Mar 2026

Maria Luisa

Room very clean. The Staff very friendly and caring.

The Sofa Bed in the room very old and uncomfortable, and the desk chair.
Shops near by very convinient.

Family

8/10

Excellent

13 Mar 2026

Julie

Very nice people at the front desk and bar

6/10

Pleasant

11 Mar 2026

Georgie

The first part of our group checked in early. When the second group arrived. Staff just gave key access without checking ID. We choose this hotel because of name status. It did live up to the name nor the cost.

Friends

10/10

Exceptional

10 Mar 2026

Jose

Yes

Friends

4/10

Poor

09 Mar 2026

Loreen

Rooms are very small and outdated.

Friends_and_family Friends

8/10

Excellent

01 Mar 2026

Massimo

Regular hotel

10/10

Exceptional

25 Feb 2026

linda

Great staff and room clean. Great area walking distance.

8/10

Excellent

22 Feb 2026

Michael

Staff were amazing!

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Roni Kent

Awesome

6/10

Pleasant

11 Feb 2026

Rafael

Staff is very nice and helpful. The room and bathroom were very clean. The location is OK. The building is older and a little run down.

Business Self

8/10

Excellent

09 Feb 2026

james

Great staff, good room. Breakfast was not good at the partner resturant

Leisure Family

10/10

Exceptional

08 Feb 2026

Daniel

Yes

10/10

Exceptional

05 Feb 2026

Antero

Clean room, comfortable bed and friendly staff.

Leisure

6/10

Pleasant

01 Feb 2026

Rebecca

The room was pretty pricey for what it was but I guess that’s expected when you only need one night or are trying to stay near the port. The front desk staff was excellent but the room just average. Quite a small place and not enough room for one, let alone two, good size suitcases. I just expected more for a Marriott.

Leisure Partner

4/10

Poor

01 Feb 2026

Tatiana

The room needed a fresh coat of paint. Shower need a new shower head . Carpet was dirty. Elevator was too slow . Was given more of a super 8 than Marriot.. I paid too much to
Stay there .

6/10

Pleasant

26 Jan 2026

Terry

It was fine except they put us in a room right next to an elevator.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Roni

The room was spotless and the staff made my stay perfect

4/10

Poor

26 Jan 2026

Jean Linne

I expected a much higher standard from a Courtyard by Marriott property . Unfortunately, my experience at the Miramar in Puerto Rico location did not meet those expectations. The service felt disorganized, staff responsiveness was slow, and there was a lack of professionalism in handling guest concerns. For the price paid, the value simply wasn’t there.

I arrived at around 10:00 a.m. and was informed that check-in was at 4:00 p.m. However, even by 5:38 p.m., our room was still not ready. I was tired and didn’t feel well.

Additionally, the food was disappointing and extremely overpriced for the quality offered.

They finally called me fo the room

Self

10/10

Exceptional

23 Jan 2026

John

Excellent Service. Love the personal touch of the hotel .

Business_and_leisure Self

10/10

Exceptional

17 Jan 2026

Sean

All great!

Leisure Partner

8/10

Excellent

15 Jan 2026

Sharonta

Breakfast

10/10

Exceptional

12 Jan 2026

Roni

Great location

10/10

Exceptional

07 Jan 2026

Zehao

you got free soda and water 17 perday nice food and nice stuff. 10/10

8/10

Excellent

06 Jan 2026

Hazel

Staff was very courteous, comedor hotel restaurant was excellent! Amazing food quality for dinner. It was nice to have a daily allowance for drinks and snacks from the marketplace. Convenient location to old San Juan and cruise port. We did not adjust the room air conditioner the first night and it got too warm. Took 2 adjustments on the second night. Elevator door closed too fast so watch out! Otherwise, a good stay.

Leisure Family

6/10

Pleasant

03 Jan 2026

Janet

Perfect for our night

Leisure Family

6/10

Pleasant

31 Dec 2025

Francisco Centeno

One of my room is not ready. According to the hotel rules the check in was at 4pm and is 6pm and it still not ready.

8/10

Excellent

29 Dec 2025

Adam

Staff super friendly and helpful!!!

Leisure Family

10/10

Exceptional

29 Dec 2025

Marcia

Did not have an opportunity to get breakfast was there to meet the cruise ship.

8/10

Excellent

26 Dec 2025

Dean

there as only a small cafe for meal
we got complementary coffee in the lobby which was ok
thw staff was very helpful and friendly

Leisure Friends

10/10

Exceptional

25 Dec 2025

Jennifer

Great service, the staff was very helpful

Business_and_leisure Family

8/10

Excellent

25 Dec 2025

Naudia

Friendly staff, lots of restaurants within walking distance.

Leisure Self

10/10

Exceptional

14 Dec 2025

John

Excellent Staff Service

Business_and_leisure Self

10/10

Exceptional

06 Dec 2025

keith

The restaurant in the hotel was amazing.

6/10

Pleasant

01 Dec 2025

Juan

The place needs updating..

8/10

Excellent

26 Nov 2025

John David

Very comfortable beds!

Leisure Friends

8/10

Excellent

24 Nov 2025

David Michael Perez

Hotel could use another elevator and self-parking. Other than that, the hotel was great

Leisure Partner

8/10

Excellent

21 Nov 2025

Michael Ryan

Great

10/10

Exceptional

17 Nov 2025

GILBERTO

Clean room, quite place and restaurant with good selection

Leisure Self

4/10

Poor

16 Nov 2025

Jennifer

The bed and sofa bed mattresses were lumpy and old. The sofa itself was saggy and uncomfortable. The coffee pot in the room did not work. The layout of the room was awkward, having to go through the closet to the bathroom.

Partner