Name: Placid Suites
Address: 72 Calle Placid Court, Santurce Puerto Rico, 00907, PR

2/10

Poor

08 Apr 2026

Juan

I didnt use the pool. No room service after initial check in. Asked for towels and didnt get a reply. They read the message and ignored me. No kitchen it felt tight and like hostel not a hotel. I wouldn't recommend it at all.

Partner

6/10

Pleasant

06 Apr 2026

Nancy

There is no check in/ front desk on property. We had to sit there until 3:00 to check in. No facilities on the premises. The room was clean, and the area was quiet.

Family

4/10

Poor

05 Apr 2026

Amy

The place just felt grimy. The is no central air so the living area and kitchen space gets hot but the air in the rooms worked. There was no hot water in the showers and the water pressure is awful. The landlord was easy to reach and was able to complete any requests we had in a timely manner. The microwave was so dirty we could not re heat our food. I just think this place needs a deep clean and it felt like it was not cleaned before we arrived. The worst part was how thin the walls are and you can hear everything going on outside from people’s loud conversations to cats yowling to birds chirping. It felt as if the windows were open and we were awake everyday sooo early it was annoying.

Friends

10/10

Exceptional

04 Apr 2026

Inan

Co-operative staff, clean conditions, provided with basic necessities and hygiene products

Friends

10/10

Exceptional

02 Apr 2026

Josue

The kitchen could be better but it looked like nobody really uses it when on vacation. I was able to use a pan and a plate as a cutting board. Stove worked.

Partner

6/10

Pleasant

02 Apr 2026

Heidi

Only one hand towel, no bath towels for shower, only two small pillows, bathroom looked like there was black mold on the ceiling, we checked in late so no one to talk to and no parking nearby.

Partner

10/10

Exceptional

31 Mar 2026

Susan

The location was secure, convenient and clean. The room was simple and had all the basic necessities. I would recommend 10 out of 10 if you just need a place to sleep and keep your stuff so you can go off and explore!

6/10

Pleasant

30 Mar 2026

Bryan

The kitchen has several broken draws.. no forks or spoon. The whole place needs to be updated.Good if you just staying one night and need a place to sleep.

Family

4/10

Poor

29 Mar 2026

Rick

The room was very dirty. The sink still had soap residue from bar soap, shower drain was full of hair, half used shampoo bottles were left on window ledge. I believe the refill as the ones left for us were not sealed. Toilet brush was full of feces. No glasses in bathroom to rinse your teeth/mouth.

Entry to the keybox was frustrating as every time you put the code in and start to pull open for the key, the code numbers would move.
Lampshade was full of holes and the base was rusted out. We requested extra pillow and towels, but management never responded.

Air conditioning was great as was the fridge/freezer

Partner

8/10

Excellent

29 Mar 2026

Doreen

very clean and close to everything

10/10

Exceptional

29 Mar 2026

Ramon

No microwave or coffee pot

Self

8/10

Excellent

28 Mar 2026

Trina

Very barebones but neat and clean.

8/10

Excellent

28 Mar 2026

Neil

Easy check in

Partner

6/10

Pleasant

27 Mar 2026

Julia

A place to crash for the night and then on to another location. I would not stay there again or another night. Location was excellent; close to great restaurants & 24 hrs market. Place was runned down, a “room” only for a bed & nothing else & bathroom that was put together as best they could. Again, area was great!

Family

4/10

Poor

27 Mar 2026

Ju Young

The place has a lot of mold and lacks essential amenities. There are no fresh towels, toilet paper, paper towels, cups, or utensils. The excessive mold and lack of windows made the place feel suffocating. Additionally, I had to constantly message them to request a cleaning. This place is suitable for a short stay, perhaps one or two nights. The location is convenient, being just one block away from a 24/7 market and close to the main Loiza Street.

8/10

Excellent

26 Mar 2026

Benjamin

I booked the City Apt for my kids and myself, and I was scared off a bit when I read the dreaded “scam” review. Let me be clear, I am just a normal dude from Ohio, not trying to prop up a rental, but this unit was so with the price. It is not fancy but very functional and a short walk to the beach and entertainment. I may not stay in San Juan again, but if I did, this is where I would stay. Great value, great location. The only thing I would ask for is a few more towels or a laundry service, but it was plenty manageable. I even just bout a couple cheap ones and left there. Thank you and enjoy!

10/10

Exceptional

26 Mar 2026

Miguel

This was a great place to stay and for a great price! Will be staying again.

Partner

8/10

Excellent

26 Mar 2026

Jacky

Great location

Family

8/10

Excellent

24 Mar 2026

Candelario

The kitchen was dirty. The room was too small and we had to wash our own bed sheets because they were stained. we stayed at a diffrent room and the room was still small but seemed cleaner.

10/10

Exceptional

23 Mar 2026

veronica

Me encantó este lugar fue algo de último momento pero quedé súper satisfecha con la elección ya sé a dónde ir cuando regrese a PR

10/10

Exceptional

23 Mar 2026

Abigail

Nice and clean! Definitely coming back

Family

2/10

Poor

23 Mar 2026

Shyrell

This place was simply a room. I thought I was in jail when I first entered. It is a very small space with a tv on the wall, a small refrigerator, no desk or chair. It was very difficult to stay there so after about 15 minutes of disgust, we rented a room at the Doubletree Hilton about 4 minutes up the road. I did not feel safe in the area. Even the taxi driver found it difficult to find this place. The people who were staying there to go on a cruise almost missed their Lyft and Uber because the driver was confused about where the place was. I will not return to this place.

Partner

8/10

Excellent

23 Mar 2026

Sara

Good location, close to a supermarket, and you can find parking around the hotel. However, the furniture is very outdated, there’s no hairdryer, and the water pressure in the shower is weak. The room wasn’t properly cleaned—there was a spill on the bedside table. The space is small, and the bed is too soft.

6/10

Pleasant

22 Mar 2026

Frederick Anthony

Affordable, basic

Self

10/10

Exceptional

21 Mar 2026

Lolita Natasha Tonle

I didn’t cook or bring a car so I can’t speak much on that.

Self

8/10

Excellent

19 Mar 2026

Martin

Room was clean. Convenient to beach...about a ten min walk.. 24 hr grocery store right across the street. Casinos were about a 15 min walk (if you’re into that). Only issue I had was that there was no hot water for the three days that I was there, so cold showers it was.

Self

6/10

Pleasant

19 Mar 2026

steven

poorly furnished, not one chair no desk. Small fridge, nothing else, no kitchen, no micro. Parking on the street was scarse at best. I got lucky, twice took the last spot. The room was clean. One queen bed.

Partner

10/10

Exceptional

17 Mar 2026

Vivian

Clean room, parking was on street

Partner

10/10

Exceptional

17 Mar 2026

Lisa

The room was updated and spotless! The room was near alot of restaurants and a close walk to the beach. Would DEFINITELY stay here again

Family

6/10

Pleasant

16 Mar 2026

Darrel

Our room was a bed, small refrigerator, tv and bathroom. Nothing else. Price was low and location for us was great. Room had a strong smell of cleaner. Bed was reasonably comfortable but the bedding seemed well used. Information to access the room was sent to us early in the afternoon of our check in day. When I reached out in advance to ask about the check in process I didn't get a response but on my check in day he responded to all my questions by text very quickly. Not sure if I would stay here again or not. It would have been nice to at least have a coffee maker. The coffee kiosk in the grocery store across the street was good. Bebo's restaurant down the street was excellent for breakfast.

Partner

10/10

Exceptional

16 Mar 2026

Luis

The apartment was great! The property was clean, and had everything we needed. The place only has street parking which was tough to find sometimes. But otherwise it was a great stay! Close to beaches and a supermarket!

10/10

Exceptional

16 Mar 2026

Tammy

No kitchen in the unit l had

8/10

Excellent

16 Mar 2026

William

This is a lovely property on a quiet street. There are some relaxing patio areas to relax. The room was very clean, but simple. Bathroom had a shower and water pressure was fair. The bed was decent. The room was quite small but serviceable. It is just across the street from a 24 hour supermarket. Overall I liked it and would be happy to stay again.

4/10

Poor

16 Mar 2026

Jitendrakumar

Stayed for 3 nights. Rooms were basic, with No dust bins/trash can, No room services. My Bed was broken and sinked in, and has to sleep one night on broken bed, which they fixed next day. Bathroom has no exhaust fan, curtains covered in the Mold, Mirror on sink covers half of sink. Common kitchen was like trash, but needed to use microwave. Suites are not covered at all, and so entire lobby/stairs/steps are drenched with water from rain, and very risky/slippery to walk in/out of hotel. In the night, some rooms were making loud noise/talk in the hallway, and kept disturbing the sleep. Only advantage was it was commutable, nearby beach, grocery store.

Partner

10/10

Exceptional

16 Mar 2026

wendy

It was great, I liked the privacy, although it’s a busy area. La placita is a 8 mnt walk. There is a 24 hour supermarket very close. Parking in front was not a problem. Some amenities were not included. Overall for what I needed it work. 5*

6/10

Pleasant

15 Mar 2026

Jasmine

It served its purpose and was close to a lot of things. Very small. Thin walls. I feel like the checkout time was changed and I didn’t get a response from the host.

Friends

4/10

Poor

15 Mar 2026

Dayeon

24 hour grocery store nearby, which was nice. There’s limited parking, and the space is cramped.

Partner

10/10

Exceptional

15 Mar 2026

Michael

The room was clean, roomy, and convenient to restaurants and a 24 hr market. Would definitely stay again.

Friends_and_family Friends

8/10

Excellent

13 Mar 2026

Tim

The room and hotel were perfectly adequate for my needs. The non-contact check-in was easy to follow. The hotel is within 10-15 mins walk of the beech, many shops and restaurants. There are a couple of bus stops within a 10min walk too.

Self

10/10

Exceptional

10 Mar 2026

Ramon

Very clean room, no staff on premises, all sorts of shops near my room and no kitchen in my room.

Partner

2/10

Poor

06 Mar 2026

Wilver

Como vas a reservar por error y 5 minutos después no aceptan cancelaciones. Tienen hambre o que

10/10

Exceptional

06 Mar 2026

iliana

Easy access to everything friendly staff

10/10

Exceptional

06 Mar 2026

Fabricio

Is great place very clean very quiet, I recommended.

Self

10/10

Exceptional

05 Mar 2026

Jacky

Great location, near a lot of restaurants and close to supermarket

6/10

Pleasant

05 Mar 2026

Oleksandra

Supermarket next door, but no veiw from room , and wifi did not work

Partner

10/10

Exceptional

04 Mar 2026

Victor

Clean room, great location.

10/10

Exceptional

03 Mar 2026

Kevin

Walking distance to beach, restaurants and shopping

Partner

4/10

Poor

01 Mar 2026

Debra

I had to call to find out where my room was I guess they only message you through Whatsapp and I don't have WhatsApp so I had call one part says rooms 17-? And when you go that way it's say rooms 18-? So could not find my room very aggravating anyway I would not stay here again not find room 17 very aggravatithat then the sign said rooms 18-?

Friends_and_family Family

6/10

Pleasant

27 Feb 2026

Rachel

Amenities

Partner

8/10

Excellent

27 Feb 2026

Richard

We have stayed at Placid Suites many times. It is in a great location and facilities are clean. I would have given 5 stars but we had a few bumps in the road during our stay this time. The sofa leg was broken off making it unusable and therefore difficult to watch TV. The overhead light also worked about half the time which was an aggravation. I texted to report and never received a reply.

Partner

10/10

Exceptional

26 Feb 2026

jerre

Nice place

2/10

Poor

26 Feb 2026

Arelis

We stayed at Placid Suites in San Juan, PR (Room 11), and unfortunately our experience was extremely disappointing.

The room was very small and did not feel well maintained. The bathroom door was warped and difficult to close properly. The bed was incredibly noisy, it made loud sounds even without much movement, making it hard to rest.

The biggest issue, however, was the mosquito infestation. The room was swarming with mosquitoes. My husband is allergic, and despite using insect repellent, we were repeatedly bitten while in the bed and living area. It became a health concern and we felt unsafe remaining in the room.

Because of the health risk, we had to leave the premises after only a couple of hours. The room was simply not habitable.

We attempted to resolve the matter through Expedia, but the refund request was denied, which was very disappointing given the circumstances.

Parking is also very limited. There is no true off-street parking and street parking availability is minimal.

We understand that Puerto Rico has mosquitoes, but a rental property should take proper precautions to ensure rooms are sealed and treated to prevent infestations.

Unfortunately, this stay did not meet basic comfort or safety expectations.

Partner

10/10

Exceptional

25 Feb 2026

Harvey

Clean room, good location

Friends_and_family Family

4/10

Poor

24 Feb 2026

Eric

The door was all glass paned, so we had to cover it with the blanket to keep the light out. The blind on the window also didn't go down all the way, so it also let light in. Therefore, we had trouble sleeping well.

Partner

8/10

Excellent

24 Feb 2026

Michael

I stayed for 9 nights. The location is a good one, in a safe and attractive area of San Juan, close to the beach and a large supermarket, a Starbucks and walking distance to theatres and good restaurants in neighbouring Miramar.
The room was small but ok. It would have been preferable to have a microwave, in addition to the fridge provided. There is little insulation around the door and the windows. Employees can be quite loud and boisterous in the morning, cleaning and making repairs. There is no personal balcony, as suggested in the hotel's description. The roof terrace has no seating, and the railing on the stairway up could use a spruce up. Overall, I would return again.

Self

8/10

Excellent

23 Feb 2026

Michele

Room was clean. Little interaction with staff. Location was good.

Family

10/10

Exceptional

23 Feb 2026

Ryan

Clean rooms. Great location

10/10

Exceptional

23 Feb 2026

Daisy

It was in a safe location near the stores and supermarket. If you'd like to walk the beach wasn't so far away It was beautiful. The room was small but comfortable and clean. They have a frigerator no microwave or coffee maker
But I will certainly recommend. Look forward in renting it in the near future.

comfortable. I It's also

Self

2/10

Poor

22 Feb 2026

Immanuel

When I arrived, one of the beds had stains on the blanket, and another had hair underneath the blankets. The stovetop and countertops were also filthy. We also were stuck on the balcony for over an hour due to the door handle being broken. The owner was hard to get in touch with and answered messages very late. The only good thing is the location.

Friends

10/10

Exceptional

22 Feb 2026

Timothy

Clean room. Easy access

Partner

10/10

Exceptional

22 Feb 2026

Vladimir Hidalgo

No estaba mal

Family

4/10

Poor

21 Feb 2026

Felicia

It was only for 1 night but I know I will not stay again unfortunately. I will say the owner was very thorough with explaining the process greatly appreciated that. The room we were provided was not shown on the Orbiz advertisement. There were only 2 flat pillows on the bed; there were 2 of us. No washcloths were provided. For 1 night I guess it was ok but I would hope that the owners will put a little more effort in the space for people to stay.

Family

2/10

Poor

21 Feb 2026

Sandra

The place was disgusting! False advertisement on Expedia. All the pictures shown do not look anything like that in person. The bed was thrown together not neat and the pillows were as flat as the rug. The bathroom had a black curly hair on the toilet seat. If it was just cleaned that would not be there. There was smuts on the shower wall and the bathroom wall. Drain was left out in shower and shower looked like it had not been scrubbed in years. Outdoor furniture all rusted and stained and absolutely no furniture on the terrace as shown in the pictures. Don’t even bother wasting your time or money on this place just keep scrolling you will find something much much nicer! We were 3 couples who booked this place and all agreed to leave immediately!!!!!

Friends

6/10

Pleasant

21 Feb 2026

Susan

Not sure of the cleanliness.. there was sand and other debris in the bedding. BUT it was quiet and getting in was easy and the price was right!

Friends

2/10

Poor

20 Feb 2026

Billie Jean

Don’t book this hotel if you want a Hot shower. We stayed 3 nights and had cold showers for 2 nights and after we were told the issue was fixed got hot and lukewarm showers

It is sad when you are on vacation and you have to have a discussion with yourself … if cold shower I will Not shower and you need to strategize well I’ll shower my body and IF there is hot/lukewarm water left I will wash my hair…, And here’s the WORST part… when I texted the person about my concern and advised I wanted compensation …she IGNORED me and after 2 days … I elevated concern to hotels .com

LESSON LEARNED
If you book and encounter an ISSUE … you can FORGET it… the hotel will IGNORE you and feel that you will disappear!!!!

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Jordan

Yes

Family

2/10

Poor

18 Feb 2026

Francesca

The room was not what we expected, the website’s description was misleading. Completely false advertisement, no amenities, room was terrible. We cancelled immediately and went to another hotel. I’m requesting a full refund.

10/10

Exceptional

18 Feb 2026

Juan E

All great

10/10

Exceptional

18 Feb 2026

Larry Fellows

Easy to access room and instructions were very clear. I don’t need a lot of space so this was perfect!

Self

2/10

Poor

18 Feb 2026

Rasy

Did not stayed at this property due to false advertisement and missed presentation.

The property was misrepresented in the listing. The online photos made it look like a beautiful place to stay; however, upon arrival, we were very disappointed. The common areas were dirty, and several chairs were broken and unusable, which prevented us from comfortably spending time with our friends who had also booked the property.

Additionally, the queen-size bedroom was extremely small, cramped, and dark — nothing like it appeared in the online photos.

Due to these issues, I am requesting a refund.

Friends

6/10

Pleasant

17 Feb 2026

Thomas

Room clean. No hair dryer!

10/10

Exceptional

16 Feb 2026

Nora

Very clean, quite and convenient to my early appointment at the hospital.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Dennis

Placid Suites is a basic hotel room. No amenities. Great location near airport. Does state parking, but they mean \"street\" parking. Was in a very quite lication.

Partner

8/10

Excellent

15 Feb 2026

Laura

Bare bones is an accurate description of this room. Clean, safe and good for a one night stay. Grocery store close by, but I really wish they would at least offer a coffeemaker and maybe a little microwave. It would have been great to be able to eat a small breakfast.

Leisure Partner

4/10

Poor

15 Feb 2026

James

No staff at hotel
No cups
No towel bar
No Kleenex
Incomplete instructions how to enter
No working internet

Partner

4/10

Poor

15 Feb 2026

Alexa

The hotel is in a good location; however, our room was never serviced despite our stay being over a week. We asked for new towels and for the room to her serviced but neither happened. We had to buy our own toilet paper as they only gave us one roll and never restocked it.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Pamm

Noise level and pillows

10/10

Exceptional

13 Feb 2026

Coleen

Liked the location and convenient walking distance to dinner and grocery store. Clean and well appointed.

Partner

4/10

Poor

13 Feb 2026

Sandra

They advertised a queen bed with a twin bed, and futon that sleeps two. No twin bed. The futon was such poor quality, die right terrible. My husband did not sleep barely at all. It was so uncomfortable! We were extremely disappointed! And a rip off. And false advertising.

6/10

Pleasant

13 Feb 2026

Pamm

It was a basic room so we expected that. But the pillows were awful and the noise outside our windows and wall was really loud. The shower was fabulous.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Roy A

The room size and it was comfortable and quiet.

Please fix visible voids in entrance door to room.

Partner

10/10

Exceptional

10 Feb 2026

Francisco

Good

6/10

Pleasant

09 Feb 2026

Trent

The building is showing its age, the lock box was worn, the fan on the balcony didnt work. However, the room was well stocked the A/C was great, the room and building were safe and secure. Check in was a breeze. We woukd definitely stay again, and suggest it for friends and family

Leisure Partner

6/10

Pleasant

09 Feb 2026

Heidi

Room was fine but towels and extra blanket was still damp from the wash (not the end of the world). The light in the room with the TV didn't work. I requested late checkout and was told 11am would be fine, I ended up leaving around 10:30 then got a text at 11:04 saying \"Remember the check out it’s at 10 am\".. I was already at the airport by then. I put the key in the lockbox as requested and I left earlier than my late checkout but was confused when I got that message.

Friends_and_family Friends

6/10

Pleasant

06 Feb 2026

Rosalind

Overall, it was a convenient stay with room for improvement.

Business_and_leisure Self

8/10

Excellent

05 Feb 2026

William

This place is absolute minimum for room size and amenities (not even a plastic cup in the bathroom). It is clean and in a decent location. For the price fair accommodations.

Leisure Partner

8/10

Excellent

04 Feb 2026

ROSA

Clean room and secure location

Leisure Family

10/10

Exceptional

04 Feb 2026

Josettleen

❤️❤️❤️the manager was super nice answered my every need.

Leisure Family

10/10

Exceptional

03 Feb 2026

kellin

Room was super clean and spacious , definitely a place to stay at if you are looking for a quick stay

6/10

Pleasant

02 Feb 2026

Ryan

Very small room. No parking! We had to find street parking and walk blocks to get to the room.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Joyce

Spotless room. And Giselle was most helpful to us.

Partner

8/10

Excellent

01 Feb 2026

john

Room clean, WiFi access

10/10

Exceptional

01 Feb 2026

Carlos

Everything was good!!

2/10

Poor

01 Feb 2026

Keisha

There was a dirty towel left in the bathroom from a previous guest, one of the \"clean\" towels left for us had what appeared to be a blood stain, the sponges left to wash dishes were old and stained and there was mold in the bathroom with a strong smell of mold throughout the apartment. I will say we felt safe and secure there.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Nancy

The room was very clean, and quiet.

Leisure

10/10

Exceptional

31 Jan 2026

Kenneth W

Great location for pre cruise stay.

Friends_and_family Friends

10/10

Exceptional

30 Jan 2026

kelly

Always enjoy staying here, easy check in/out process, rooms are comfortable & convenient location and always great prices too.

Business Self

10/10

Exceptional

29 Jan 2026

Janice

Yes, the room was clean including the bathroom. The outdoor area was lovely.

Leisure Self

6/10

Pleasant

29 Jan 2026

Elizabeth

It had minimal hot water and the shower head was close to broken. It had only one bedside table and no other furniture. The toilet seat was too small for the toilet and the lid wouldn’t stay up.
On the better side it had working AC and a refrigerator, and the floor and bedding were clean.

Partner

8/10

Excellent

29 Jan 2026

Yessenia

Good room. Area accessible to a lot of places. Clean room

Business_and_leisure Family_with_children