La Mona Loiza Apartments Complex

10/10

Exceptional

02 Aug 2026

Brianna

This place was in the heart of San Juan, condado is a 10 minute drive, old San Juan is a 10 minute drive, there’s plenty of restaurants within walking distance, and the property is great! The communication with the staff was excellent they were very nice and as long as we gave them notice of things we preferred it all worked out great. Me and my sister stayed in their studio, it is very small, smaller than we thought but we still stayed and were happy with everything else.

10/10

Exceptional

01 Aug 2026

Arlene Torres

El espacio fue bueno las facilidades para entrar fueron buenas la localización fue excelente agradezco mucho los productos de higiene personal sin perfumes fuertes ya que soy asmática sentí un poco fuerte el olor a la presidenta en la habitación independientemente de eso estaba muy limpia y los espacios están muy bien distribuidos el agua caliente estuvo genial el baño muy amplio la piscina muy bonita

10/10

Exceptional

01 Aug 2026

Adil

Convenient with plenty of food and coffee options

10/10

Exceptional

31 Jul 2026

Andre

Very cozy place perferct for solo travel and close to beaches and bars

10/10

Exceptional

29 Jul 2026

michele

The place was very clean and everything was close. The host communicated effectively. I would book again.

10/10

Exceptional

29 Jul 2026

Richard

Place was amazing and staff was excellent

10/10

Exceptional

29 Jul 2026

Marleen

This is a great place to stay if you’re looking for something close to both Old San Juan and the airport. I would definitely recommend it for a short stay. The location is convenient, making it easy to explore the city or catch an early flight.

10/10

Exceptional

28 Jul 2026

Davien

Great

8/10

Excellent

27 Jul 2026

Emmanuel

The guest before myself had left sandals under the bed, the cleaning crew most likely refreshed the room but not clean the room otherwise they would have noticed the sandals as they were under the bed in one of the corners.

10/10

Exceptional

27 Jul 2026

Jared

My favorite go to stay!

4/10

Poor

26 Jul 2026

Ashly

Good air conditioning. I was stranded for the first 30 minutes trying to figure out how to even check in. But overall communication was great. Rooms were not so clean. They didn't even clean once while our stay

10/10

Exceptional

24 Jul 2026

Sergio

2nd time I've bee here and its location is great with plenty of food options and activities close by. Finding parking around the area is quite easy even in the summer time.

10/10

Exceptional

24 Jul 2026

Bryanna

Great place, only downside was we did have to move rooms mid trip because the water stopped working, But we contacted them and they got it resolved right away!

10/10

Exceptional

22 Jul 2026

Ja'Hana

Booked a last minute stay with this property(w/in 24 hours) for my 4year old & I. The room was super clean. The plunge pool was smaller than expected but empty most of the time. The patio common area next to the pool was nice and quiet. Grocery store with affordable pricing right across the street. It’s one turn away from an amazing restaurant called playa papaya(all the food is good) great location-Ubers to most locations were between $5-12. Bus is free and takes you right from the corner of the property to old San Juan(route 5) they only provide you the towels in the room. Any additional they said were an upcharge but i was not charged. They do have a free washer and dryer available on site with a few free pods in your room. Bed was super comfortable and property was quiet. Hot water is only really hot in the early mornings or late at night. Check in was a process but they explained it all in their check in email-just multiple steps. Beach is 2 blocks away. Main communication happened via email but was quick. If you’re looking for a comfortable stay and don’t want to break the bank, this is your property!

10/10

Exceptional

19 Jul 2026

Fabian

Clean w/ washer and dryer and only a 4 minute walk to the beach

Partner

6/10

Pleasant

18 Jul 2026

Lévana

We had several incidents during our stay, the AC and the shower were malfunctioning but the team was very reactive and solutioned our problems. I just wish we didn’t encounter any of those issues. Also I was disappointed in the cleanliness of the apartment.

Family

10/10

Exceptional

13 Jul 2026

Giselle

Great place with plenty of space for 6. Incredible location in a good neighborhood — close to the beach, and the supermarket across the street was really helpful. If I had to offer one critique, the floors could’ve been cleaner. (Bring slippers.) Otherwise, totally wonderful.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

William

Todo muy lindo

Pet

2/10

Poor

08 Jul 2026

Dashaun Jamar

Well all three days there we didn’t have hot water to sum it up

Partner

6/10

Pleasant

07 Jul 2026

Tania

Overall, we had a pleasant stay, but there were several issues that made the start of our trip stressful. The check-in process was frustrating. The apartment was difficult to find, and thankfully a housekeeping staff member helped us locate it. We also never received the lockbox code before arriving, so we couldn't get inside for about an hour. Messages to the owner were answered very slowly, and there is no on-site staff other than housekeeping. The apartment itself was clean, comfortable, exactly as pictured, and the A/C worked well. However, my husband sat on the toilet and the seat immediately came off. We contacted the owner, and a handyman arrived a few hours later, but the needed part had to be ordered, so we had a broken toilet seat for our stay. Within our first hour, we also lost all running water. After contacting the owner, they eventually had the cistern refilled by a water truck. Communication remained inconsistent. We were told to reach out if we needed anything, so we requested fresh towels, but never received a response. The terrace also needs attention. It was covered in bird droppings, the table was dirty, and the outdoor seating was ripped. On the positive side, the housekeeping staff was friendly, the complex is charming, and the location is excellent. Bebo's Restaurant across the street was fantastic, and SuperMax is just a short walk away. With better communication and maintenance, this would be a great place to stay.

Pet

10/10

Exceptional

06 Jul 2026

Sophia

Todo estuvo perfecto, un poco difícil el parking. Otra cosa el baño necesita un extractor porque ya que todo esta en el mismo sitio, pues el poder ir al baño bien seria perfecto

Friends

10/10

Exceptional

03 Jul 2026

Justin

The property was very reasonably priced and very charming no more than a few minutes walk or 10 minute drive to most things. The pictures dont do it justice its very nice.

Partner

10/10

Exceptional

28 Jun 2026

Elvin

location amazing location

Partner

10/10

Exceptional

26 Jun 2026

Nuna

Cute apartment and walking distance to a lot of them definitely would come back and stay.

Partner

10/10

Exceptional

23 Jun 2026

Dennika

I love everything 10/10 highly recommended!! It was beautiful clean affordable and safe I traveled solo. The property was gated and came with washer and dryer!!! I did laundry in my full apartment for free my last day i went home with fresh clean clothes just had to unpack!! Staff was friendly and nice!!

Self

10/10

Exceptional

23 Jun 2026

Ivelisse

I enjoyed my stay, the apartment was very clean and it was in a great location. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Natasha

Great location and very quiet

Partner

2/10

Poor

19 Jun 2026

Stephen Paul

We did not have water and when we arrived the door code is wrong, a very frustrating experience. If u do not have water, u should have ur customers cancel and rebook with a hotel that is in welcoming conditions, horrible experience

Partner

6/10

Pleasant

16 Jun 2026

Nuriel

For the price and the location being so close to Viejo San Juan, I think this place is a pretty good deal.

BUT, the advertising and where we ended up being assigned were two totally different things; the view and the pictures posted were not the same as what we had. We got the view of the construction and the street, not the neighborhood or the aesthetically pleasing patio, the walls were paper thin so we heard the ambience of the area and our neighbors the entire trip. The bathroom was outdated and needs to be remodeled, and the shower needs to be resurfaced and re-tiled. Our mini fridge wasn’t that cool either, so storing store-bought food was out of the question.

Parking was first-come first-serve on the street, so if that’s something that bothers you, I think there was a garage nearby with paid parking.

I booked this hotel for my husband‘s birthday, and I wish I had known in advance that there was some sort of water crisis happening in the area because for our whole four day stay, we had no water and had to purchase gallons at the nearby supermarket. It was really disappointing to be messaged hours before check-in about the water situation and having no time to cancel and rebook something else; although there was an offer, I think on the second day of us being there, to cancel before Monday, it was too short notice to find another place at a reasonable price.

All in all, we made do.

Partner

10/10

Exceptional

16 Jun 2026

xavier

The biggest help was there constant communication with us they never missed a beat whenever we had any problems they were quick with responding. There happened to be a water pipe burst on the island and they immediately let us know what was happening and gave us options for what we wanted to do. They also made it a point to have water put into there reserve tank to help everyone out. The small things they did amazing I would highly recommend La Mona 1000/10

Partner

10/10

Exceptional

15 Jun 2026

Wade D

Gorgeous balcony and apartment style room. Easy check in and close to food & beach access! Would love to stay here again!

Partner

10/10

Exceptional

15 Jun 2026

Daniela

The apartment was very spacious, clean, and in a great location. The beach was only about a 5-minute walk away, and there were plenty of restaurants and dining options nearby.

Communication was generally good; however, when we requested additional bath towels, we did not receive a response. Fortunately, we were able to get some from a staff member who was taking care of the pool area.

The only issue we experienced was with the air conditioning. There was no remote control available, so we were unable to adjust the temperature in the living room, which was much too cold during our stay.

Overall, we enjoyed our stay and appreciated the excellent location and cleanliness of the apartment.

10/10

Exceptional

13 Jun 2026

McRae

Service was good. Rooms can be a little tricky to find but other than that. Great location, and can’t beat the price

Self

8/10

Excellent

11 Jun 2026

Mya

The property was clean and comfortable. The water in the shower went between boiling hot and cool, but shampoo, conditioner, and body/hand wash and a shower cap were provided. Check in was easy, and late check out costs $25/hr after 11am. The pool was nice and cute! Less than 10 min walk to the beach and 1 block to a 24hr grocery store. I would stay here again!

10/10

Exceptional

11 Jun 2026

omaira

it’s very convenient. It’s right there by the beach.

Self

10/10

Exceptional

09 Jun 2026

Elena M

The location is great! It has a great restaurants and shops on the same street and is close to the Art Museum, grocery store, and the main street of Condado, which has beach access. This property is great for couples or solo travelers as it is affordable and in a fun part of town. The rooms are a comfortable size and the staff is very kind.

Partner

8/10

Excellent

07 Jun 2026

Nicolas

Please figure out the shower system, it’s either scorching hot, or no water pressure and cold. WiFi was also kind of mid. Apart from that, pretty good, just be careful around the area, sometimes it gets congested.

Partner

4/10

Poor

07 Jun 2026

kelsey

The front door does not work properly. My entire stay it gave me trouble to where I didnt want to leave at night. It is a very tall door on a magnet and even with the code it was almost impossible to open sometimes. I relied on people to help me and at one point got locked out at night. other than that the stay was as expected for price.

2/10

Poor

06 Jun 2026

Daniel

Absolutely horrible place. They just completely lied about the property and the photos on their listing. First of all it was impossible to locate. And once we finally got in our room which also was hard to locate, it was disgusting. Stained furniture, dirty floors and ceilings. Everything was falling apart. Water was barely working, no pressure at all. No hot water! All the fixtures and everything was just falling apart. Such a horrible place. We literally called and told them we’re leaving. And we did. Went across the street to double tree hotel and that was one of the best decisions we’ve ever made. DO NOT BOOK THIS PLACE.

Partner

10/10

Exceptional

06 Jun 2026

Sophia

This is centrally located in a great area - grocery stores and plenty of restaurants nearby. Also just a 10 ish minute walk from the beach!! It’s very easy to get into old San Juan via uber. The hotel manager was very responsive to emails - I always got a reply within the day and even within the hour the two times I had questions. Highly recommend!! Very clean and modern feeling.

Friends

10/10

Exceptional

06 Jun 2026

Bryon

Excellent location, extremely communicative hotel. We were amazed by the responsiveness and kindness of the communication. The location is so ideal for being super close to Condado (5 minute walk) but not in the middle of it. Close to 24 hour grocery store and Starbucks as well. Loved it!

Partner

10/10

Exceptional

06 Jun 2026

Paola

great

Self

10/10

Exceptional

04 Jun 2026

DONLEROY

I arrived 12 hours later (3:30AM) than planned due flight delays, so I had a bit of trouble negotiating the lockbox in the dark. The apartment was beautiful and had just about everything I would need. The one quibble with the unit I had was, while a toaster and mini coffee maker were provided, there was no available receptacle in the kitchen to plug them into.
GREAT location! Highly recommend! Would definitely stay there again!

Self

8/10

Excellent

28 May 2026

Nicholas

Very solid hotel option in the middle of santurce. The room is cleanly and spacious at an affordable price. The only things to note are that there is no front desk service and you’ll have to call ahead for cleaning service on your room. Also the front door has some steep steps going down and can swing open a little vigorously when windy.

Partner

10/10

Exceptional

27 May 2026

Donald R

I love stays with bear. It's the only place I stay in Puerto Rico

Partner

10/10

Exceptional

23 May 2026

Joanne

This is a very well managed property with a number of rooms over 3 floors. All communication was timely, accurate and useful, and the staff on site were also helpful.
This property is brilliantly located on C. Loíza, so within easy walking distance of plenty of eateries/bars/shops and just a 5-minute walk to the beach. La Placita is a $5 Uber ride away.
The room is ideal - clean, comfortable, and with great amenities (toiletries, coffee machine plus coffee/creamer/sugar, microwave, iron and mini ironing board, fridge, glasses and mugs, pool towels).
The communal areas (stairways, landings, entrance, pool area) are all very well maintained, pleasant and welcoming.
I would very happily stay here again - great value for money 👍

Self

10/10

Exceptional

23 May 2026

Trisha

This property is centrally located near restaurants, shops, supermarket, etc. the room was very clean and spacious. This is now my go-to when I visit

Self

10/10

Exceptional

22 May 2026

Nelson

Staff was amazing,rooms were very clean, air conditioning works great, laundry was easy access and clean towels and dishes and everything you basically would need it was a great experience, must come back again Ty

Partner

10/10

Exceptional

22 May 2026

Daniel

Very communicative and accommodating. The flexible self check in made it a great place to say since i arrived super late and easy bag storage after check in makes this a great spot to stay.

Self

8/10

Excellent

22 May 2026

Marjurie

Buenas tardes , El check-in fue un poco tarde a las 4 pm en la reservación decía que podíamos entrar temprano que llamáramos lo cual hize pero no fue posible entrar temprano porque el cuarto no estaba listo , después eran las 3:59 y no me habían mandado los codigo de acceso al hotel y cuarto y habían dos entradas para acceder al
Hotel lo cual era un poco complicado para conseguir los códigos eran muchos Códigos se nos hacía un poco difícil en fin después al segundo día no teníamos agua lllegamos de la playa y no había ni 1 gota de agua lo cual la encargada en el teléfono de informarnos que pasaba nos dijo que había un problema con el agua en San Juan gracias a dios al día siguiente si tuvimos agua con respecto a limpieza aire acondicionado estuvo bien el cuarto estaba muy limpio y amplio la cama estuvo bien el personal hacía mucho ruido en las mañanas no se que hacían a las 6am pero era muy molesto no necesitaba despertador en fin un 80 de 100 para mi gusto pero son cosas que se pueden mejorar de resto todo bien gracias ….

Partner

10/10

Exceptional

21 May 2026

Laura

Clean room great location

Friends

8/10

Excellent

20 May 2026

Olivia

Clean room and smelled great! Air conditioning worked great. Only issue was the walls were super thin so you can hear everyone coming in during the night and the traffic.

Partner

10/10

Exceptional

20 May 2026

Zella

Clean room and friendly staff. They have laundry and places to put the trash. Great location and easy check in!

Partner

8/10

Excellent

19 May 2026

Reginaldo

It is no front office. Once you arrive. The rooms are actually very good, but it is very poor communication with the staff and everything has to be done online. Even when you arrive. It is no official place to go if you need help with anything. The rooms and the location are actually very very good. But once you arrive you are on your own.

Friends

10/10

Exceptional

17 May 2026

Émile

I came to San Juan for a comfortable vacation on a relatively small budget, and La Mona Loiza was the perfect place for my needs! It's close to the beach and a lot of good food, and its location makes it very easy to get to other parts of San Juan.
The amenities are comfortable. This isn't an all-inclusive resort, but it had everything I needed for my stay and I never felt like I lacked supplies. The pool is small, but perfect for a relaxing cool-down at any time of the day or night- I took an hour or so in the pool every night before bed.
The staff were friendly and approachable, even with my limited Spanish. I was always able to find someone if I needed anything.

Thank you for a memorable and relaxing week!

Self

10/10

Exceptional

15 May 2026

Chantel

Our stay was amazing! We were a bit confused at check in and even though it was 9:45pm, the staff on site was more than happy to help us get to our room! Very convenient location, with most ubers (to the beach, la placita, restaurants) being under $10. Definitely recommend!

10/10

Exceptional

14 May 2026

Ruben Perez

This place is VERY basic. I traveled with my partner and it was just what we needed. It is conveniently located next to a plaza which is a perfect “pickup” location if you book tours with provided shuttle transportation. It is near many convenient stores. You don’t meet any of the staff but they respond to messages in a timely manner. I would recommend bringing kitchen utensils since they don’t provide but they have all the other basic needs. AC WORKS! Which is great after a long day of beaching. If you just need a place to crash and shower this is perfect. The only down side is the parking if you use a rental. It’s only street parking, first come first serve. Hope this helps!

Partner

6/10

Pleasant

13 May 2026

Luis

The room y very good but they have to fix the toilet, does not work that good

Partner

10/10

Exceptional

12 May 2026

Daniel

The ladies were really nice and super helpful

Partner

10/10

Exceptional

11 May 2026

Rebecca

The room was extremely clean and check in instructions were easy to follow. Would definitely stay here again !!

Friends

10/10

Exceptional

11 May 2026

karmen

Great stay! The location was perfect to walk to a lot of restaurants, some shopping, and a couple beaches. It’s a really cute place with a nice little pool. Room was great. They let us check in early with a fee. Communication was great and the staff were really friendly. The only thing to be aware of are the mosquitoes that get into the room.

Friends

8/10

Excellent

09 May 2026

Melissa

Great space.

4/10

Poor

09 May 2026

RANDY

The pictures you see are not what you get. There is a bed and a bathroom! These are not apartments. Very very disappointing. My family could not stay and had to scramble to find another place with no help from the host. Their representatives told me they have nothing that looks like the pictures in their website. I hope Expedia is going to refund my money for this location.

Family

8/10

Excellent

08 May 2026

Stazia

All in all it was good. Area, view, and such. Two cons is the water temperature not really getting or staying hot and the cleaners didn’t seem to really clean the floor. A deep mop cleaning is needed.

Self

8/10

Excellent

04 May 2026

Katrina

Air conditioning was perfect temperature.

10/10

Exceptional

03 May 2026

Ariana

Great place ! Very clean, great location. Just like the pictures.

8/10

Excellent

30 Apr 2026

Namira

We had a few issues with our 1 bedroom apartment in Mona Loiza, including shower temperature and cleanliness. Staff were very responsive and quick to try solve the issues, which resulted in us being moved to another property off site which met our needs. Thank you for your help.

Friends

2/10

Poor

29 Apr 2026

austin

No elevator, check in person wasn’t onsite when I got there and the room needs a renovation . Tv didn’t work

Friends_and_family Friends

4/10

Poor

29 Apr 2026

austin

Simple. Dated, bathroom needs an update

Friends_and_family Friends

4/10

Poor

26 Apr 2026

Erica Lee

Booked a kitchenette room but there was no table or seating—only the bed, so we had to eat all our meals there. The bathroom was dirty upon arrival, and the toilet ended up leaking. Staff temporarily threw towels on the floor and didn’t properly follow up after it was fixed—leaving towels soaked in toilet water behind in the bathroom.

We also had no hot water for about two days before it was finally fixed, which was extremely frustrating. There was mold in the bathroom, which I reported, but I was told no other rooms were available.

The coffee maker was broken and dirty, the lamp shade had visible stains, the blind in the room was broken, and hallways were unclean. Even the communal washer and dryer looked old and gross. I was also told I’d be charged $10 for extra towels.

Parking is also a problem—thankfully we were able to find street parking around the corner during our stay.

The pool is extremely small (fits about 5 people). Only positive is the location, about 5–15 minutes from the beach.

Very disappointing overall. Hotel offered no refund or compensation . Would not stay again.

Family

10/10

Exceptional

26 Apr 2026

Suehaidy

It’s in the middle of everything lots of restaurants night life was amazing and the hostess was a really good answered phone right away and answered any questions I had

Family

10/10

Exceptional

25 Apr 2026

Ethan

Everything was seamless from start to finish. Would stay again!

6/10

Pleasant

24 Apr 2026

Jetline Destiny

The rooms were not clean. The property itself could use a good deep clean. The bathroom was honestly the worst part. There was no divider between the shower and the rest of the bathroom so the water went EVERYWHERE!!! Extra towels were so soaked after every shower. Everything was wet in the bathroom. Very unpleasant.

Friends

10/10

Exceptional

21 Apr 2026

Michael

Patio door wouldn't lock on the bottom latch. Called them to let them know. Prompt service but couldn't get it fixed. Top of door was latched, so it was fine. Didn't feel unsafe. AC works great. Might recommend having more than just 2 of everything, ie. plates, spoons, forks, cups. Overall place was very nice.

Partner

6/10

Pleasant

20 Apr 2026

Isabella

Stayed here during a girls trip and at first it seemed nice but once we got settled in we noticed all of the things that made this place not worth it. The kitchen baseboards were falling apart, the utensils were dirty and the small stove was dirty as well. The shower needs a good deep cleaning and the couch had a stain on it. Property was not cleaned on a daily basis there was a mess in the lobby for several days. The patio and the furniture outside was dirty. The chairs near the pool were not clean. Tv did not work we were able to turn it on once but did not turn on again. Also the WiFi sucks was barely able to get 2 bars if I was lucky. It could be a nice place if it was cleaned properly on a daily basis but it clearly is not.

Friends

10/10

Exceptional

20 Apr 2026

Stephanie

It had all the necessary amenities. Air conditioning was perfect, especially on very hot days.

Partner

4/10

Poor

19 Apr 2026

Joanie

La seule chose de positive était l'emplacement

Friends

6/10

Pleasant

17 Apr 2026

Erin

Good area

Friends

6/10

Pleasant

15 Apr 2026

Luz

Small room dirty towels

Partner

10/10

Exceptional

15 Apr 2026

Markisha

The room was very clean! It was in walking distance of restaurants, grocery store, gas stations, food truck, street library (free books), etc. I would definitely recommend.

10/10

Exceptional

15 Apr 2026

Brianna

It was a nice stay- great area with lots to do! And nice back yard area to relax and have coffee by the pool

8/10

Excellent

15 Apr 2026

Parker

Pretty good!

8/10

Excellent

15 Apr 2026

Audrey

This was a great location for our short two night stay. Having only one key was not convenient, the lock box was difficult to open;, if you are in a group that doesn’t come and go together it’s annoying!!!
Also, the pool is small, it’s a plunge pool only (the pictures make it look bigger), but good for a quick soak after a long day.
This is a great apartment if you are only sleeping there, common areas are not comfortable for a large group and the kitchen has the bare minimum! I bought and donated a wine tool ha!
We had a great last minute stay, the price was good, location was good (four blocks from a beach access, one block from a grocery store and super convenient for Ubers all around San Juan).

4/10

Poor

11 Apr 2026

Teresa Del Carmen

I read the reviews beforehand and, unfortunately, they were accurate. When we arrived, the room was not clean—the bathroom in particular had hair around the toilet, which was very off-putting. There was a strong air freshener plugged in, and once I removed it, the bathroom smelled like urine.
Additionally, the TV and Wi-Fi were not working, which was inconvenient. The room was also very dark, and we had to keep the curtains closed for privacy, making it feel even more closed in.
Overall, the experience did not meet expectations and could definitely use improvements in cleanliness and maintenance.

Partner

2/10

Poor

10 Apr 2026

Francine

No hot water, no internet , tv wasn’t working. Building was old and needed work

Self

10/10

Exceptional

07 Apr 2026

Salma

Comfortable apartment, very well located near beaches and parks and shopping. Friendly and hospitable staff. We’d love to return and stay here again next time.

6/10

Pleasant

06 Apr 2026

Paula Andrea

We found the bathroom hadn't been cleaned

Friends

8/10

Excellent

31 Mar 2026

Oscar

I never used the kitchen
Air Conditioning (very good 👍)
Staff always there when you need

10/10

Exceptional

31 Mar 2026

ChaTeedra

We had a great stay here in the two family bedroom apartment! I really loved the kitchen area, the secure gates, and the blasting AC. The apartment was in the perfect area for walking, Uber, and essentials. Grocery store is around the corner and the gym is a 15 minute walk! We would definitely stay again.

Family

10/10

Exceptional

30 Mar 2026

Michael

Stayed here from Wednesday to Sunday in late March. I will say most reviews that I read prior to going were spot on. Do not go here expecting a front desk and staff on premises. It is an apartment building as listed and not a hotel. We arrived early as I had informed them we would. Codes to building worked so that was great, but we had no idea where to go. Only staff you will find are the cleaning people who were helpful. They took our bags and the one very nice young woman offered to get our apartment done early so we could get in early. Huge positive!
1BR apartment was cute although the sitting room/kitchenette area are kinda a waste. Couch but no tv in that room so we didn’t even use it. Very clean. AC was great! Always nice and cold! Balcony was nice to sit on. Love where it is located. Easy walk to the beach and many stores and restaurants close by. Uber was always less than 5 min wait when we used. Pool is a small jacuzzi size but we knew that. Nice outside area to sit and relax but we stuck to our balcony.

The not so good:
When I asked for clean towels I was informed that unless we were there a week, we either had to wash ourselves using washer on site or pay (apartment not a hotel). Not a huge deal but be aware.
Tv - internet is ok at best. Works sometimes and doesn’t others. Signal was strong but don’t think it’s meant for so many devices at once. When internet is down, tv is down.
Overall it’s a great spot and would stay again!

Partner

8/10

Excellent

29 Mar 2026

Jim

Bottom sheet on bed was not made. Shades need to be replaced in the bathroom.

4/10

Poor

24 Mar 2026

Laura

No hot water either in the morning or night was a bummer. It’s loud if you have a room on the atrium. The lobby and back porch hangout spaces were cute and entry instructions were easy.

Self

10/10

Exceptional

23 Mar 2026

Amora

Very clean and the pool was kept at a great temp

Friends

4/10

Poor

22 Mar 2026

Jacques

No hot water on arrival, called Management who said that we had to wait until the next day. Hot water was iffy after that.

The room was facing the busy street with paper thin walls and was so noisy we needed earplugs.

Very old building. Not impressed at all.

Partner

2/10

Poor

22 Mar 2026

Ryan

The shower did not work at all. Zero water

6/10

Pleasant

21 Mar 2026

Steve

Just average,

Partner

4/10

Poor

18 Mar 2026

Alyssa

While the room setup itself looks like the photos online and is very cute, I’ve run into a number of issues. The Wi-Fi is very unreliable. It works only sometimes, and because of that, the TV only connects occasionally.
Also you have to throw the toilet paper in the trash as the toilet cannot flush toilet paper.
When I arrived, the window had been left open and there were small bugs on the counter, which I assume may have been due to the window being open. I also noticed what looked like a paint stain on the sheets, and the floor didn't seem fully cleaned, as there were hairs and some dust/dirt left behind. Crumbs were in the beside drawer.
Another issue is that all of the wall outlets are hidden behind heavy furniture or in hard-to-reach areas. The only accessible outlet is in the corner near the bathroom.
The location is great, which I appreciate, but it's also extremely noisy with cars driving by, honking, and people talking/yelling outside. From the online pictures, I had the impression that the rooms were within a more enclosed building that might reduce outside noise. While I understand that noise-free rooms cannot be guaranteed, it would've been helpful to know the building is open to the outside in a very busy tourist area, as that makes the room much more sensitive to surrounding noise.
I messaged about these issues and all that was said was sorry for the inconvenience and would I like the housekeeper to deliver new bedsheets. Not even offering to re-clean the room.

Self

10/10

Exceptional

17 Mar 2026

LATASHA

Location and stay was great

8/10

Excellent

17 Mar 2026

Jill

Convenient walking location to a lot of things! My room was very clean with a small kitchen area with coffee, fridge, microwave. Communication was very good! Quick to answer messages. I was able to store luggage when I arrived early. FYI the pool is nice to have but is size of a hot tub so dont expect a \"swimming \" pool.

Self

10/10

Exceptional

17 Mar 2026

Angel

Such a nice place! Staff was super sweet and helpful. Was in a good area and I could walk to almost get anything . Thanks so much .

Friends