La Concha Renaissance San Juan Resort

Puerto Rico , Puerto Rico Island
SAN JUAN, 1077 Ashford Avenue
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100 reviews shown

8/10

Excellent

11 Mar 2026

maud

Food very average. Rooms clean and well designed. Staff amazingly friendly and helpful. Access to beach is great but beach is very dangerous. Constant red flag not to go swim. Front desk kept messing up our room keys. Had to go back three times to fix. And concierge forgot about my car rental info. Overall 3.5 out of five rating.

Family

4/10

Poor

11 Mar 2026

Richard Alan

Too much street noise. There were guests having domestic fights in the halls late at night.

Friends

10/10

Exceptional

10 Mar 2026

David Sanchez

Great property. Clean, pretty, fun.

Partner

10/10

Exceptional

09 Mar 2026

Wei

Beautiful hotel, convenient location and more importantly, the staff are all amazing! Had a wonderful stay!

Friends

10/10

Exceptional

09 Mar 2026

Inna

Well maintained will run high end property

10/10

Exceptional

09 Mar 2026

Jasmine

Absolutely amazing staff. Everyone was so sweet and helpful. Our main cleaning staff was phenomenal. I’m a stickler for details and they met all of them! Love this place will absolutely recommend it to anyone!!!

Partner

6/10

Pleasant

08 Mar 2026

Nadezka

Staff could be better

Family_with_children

10/10

Exceptional

07 Mar 2026

Christina

Absolutely AMAZING!!!! The staff was very friendly and everyone was so nice. Waking up and walking into the beach was amazing!

Family

10/10

Exceptional

06 Mar 2026

Jeremy

Beautiful property, beautiful room, beautiful views. The resort was clean and well kept. The staff was very friendly and helpful and the room was kept clean and stocked daily. Multiple restaurants and bars on site and very professional and nice. All around well done. Would recommend

Partner

10/10

Exceptional

06 Mar 2026

Stacy

Excellent property. Water rough on that area of condado beach but still beatiful and well appointed

Friends

10/10

Exceptional

04 Mar 2026

Arachely

The room was super clean, the staff was extremely nice (specially by the pool).

Partner

10/10

Exceptional

04 Mar 2026

Michael Lemar

Hotel was nice and clean. Staff were always friendly. They had amazing cookies

Partner

6/10

Pleasant

03 Mar 2026

David

Report was nice . we booked two rooms. Both being the same one room is drastically larger than the other. When we asked for our other room to be changed, they denied it saying it was the same.

10/10

Exceptional

03 Mar 2026

Maria

Great experience overall

Family_with_children

10/10

Exceptional

01 Mar 2026

Ilsiar

Nice hotel, rooms need to be updated though. Great restaurants and a fun beach. Loved PR!

Family

10/10

Exceptional

01 Mar 2026

Kevin

Yes!

Partner

10/10

Exceptional

28 Feb 2026

Maureen

Gorgeous hotel and pools, excellent restaurants! Super friendly staff! Super vibe! And clean. Excellent and warm experience… feels authentically Puerto Rican not just a big corporate hotel.

Partner

10/10

Exceptional

28 Feb 2026

Darkasia

Clean staff was great

10/10

Exceptional

26 Feb 2026

Daniel

Great stay will be back

10/10

Exceptional

25 Feb 2026

Krystal

10/10 already booked my next trip

Family

10/10

Exceptional

25 Feb 2026

Yarimar

wonderful experience love that coming back

10/10

Exceptional

25 Feb 2026

Sopheuth

Beautiful resort, has all the amenities, clean and staff are so friendly

Partner

10/10

Exceptional

25 Feb 2026

Kristina

Very nice hotel

Family

6/10

Pleasant

24 Feb 2026

Shane

The check in process is so slow. The line to check in was long and they do nothing ahead of time to speed things up. Check in is at 4:00. Our room wasn’t ready until 6:30 PM. We asked for late check out to extend us the same courtesy but they said no, the card says check out is at 12 but they say check out is 11 or we will be charged a 1/2 day. The line to check in for breakfast is also EXTREMELY slow. Again, there were tables available but they need to check in on an iPad then look at a print out. We had breakfast included and I understand that they need to verify that but it was just slow for no reason. The music outside our pool over looking the pools was INSANELY LOUD. It sounded like a disco tech at 10:00 in the morning- WE ARE ON VACATION TO REST. It was over the top loud. Housekeeping turned our room over around dinner time and one night I put the sign on the please service our room and someone from house keeping turned it to “do not disturb”. I called the front desk but it was ALWAYS a busy signal no matter what time of day, the beach and pool service was amazing and the beach guys were so great and helpful getting our umbrellas and loungers. The beach is very small and the loungers are so close you can touch the person next to you. The front desk is unhelpful for anything. The customer service is extremely poor. They want to check you in late and expect you to leave early and basically don’t ask them anything. The casino was so fun.

Friends

10/10

Exceptional

23 Feb 2026

Denval A

Yes

6/10

Pleasant

23 Feb 2026

Victoria

Check in staff was short and not oo welcoming, it wasn’t enough shampoo or soap in the bottles in the shower, we had a small kind of looking pool at the balcony that the water was cold, not enjoyable, the towels looked really old, for a nice hotel like this you’ll think you have premium things but it was short of that in many ways

Family

10/10

Exceptional

23 Feb 2026

Wilfredo

Very clean and beautiful view will definitely stay again and good food 👍

10/10

Exceptional

21 Feb 2026

Frank

The hotel was fabulous. Clean, bright, brand new and smelled great! The food was excellent. The staff was great and very accommodating to my family and I. Extremely pet friendly which was great for our 2 year old Maltipoo. Highly recommend to anyone and will certainly go back.

Family_with_children

10/10

Exceptional

21 Feb 2026

Diana

Our room had a beautiful ocean view. It was cleaned and organized every day. Everyone was very friendly. The food was delicious. The casino was a great touch as well. You don’t even have to leave the resort if you don’t want to. Would definitely recommend and return.

Partner

4/10

Poor

21 Feb 2026

Lynn

Room not ready at check in time, extremely load place to try and sleep.

Partner

8/10

Excellent

21 Feb 2026

Chwee

It was good. Yes. Staffs were courteous.

Family_with_children

10/10

Exceptional

21 Feb 2026

terry

Everything was excellent

10/10

Exceptional

20 Feb 2026

Sol

Was a great trip and a good place to stay. Great food and evening atmosphere. Will be back.

Family

10/10

Exceptional

20 Feb 2026

gabriel

Couldn't ask for a better stay

10/10

Exceptional

20 Feb 2026

Dennis M

Room was spotless. Staff was extremely courteous.

Many amenities. Three pools, 2 beach areas (including one adult beach area). Several bars and restaurants to choose from. Was first Class.

Plus it is in a great location.

Family_with_children

4/10

Poor

20 Feb 2026

Sara

I gave two stars only bc housekeeping was great and I liked how they had people on the beach to set up chairs, a small table and umbrella.
My issues - I booked 2 rooms, Junior Suite 1 King w/sofa bed, Balcony, Ocean view. Months before I called to request rooms next to each other. Day of arrival they said they didn’t have that so they “upgraded” us so we could be on the same floor. We explained we were there to celebrate my 50th bday and wanted something special. They “upgraded” me to rm 317 The room itself was beautiful, but they parked me right behind the seashell-shaped dome restaurant Levant. My only view was of the dome. I had one sliver of ocean view on the right! The jacuzzi needed to be filled. Immediate squirted out black flakes/debris into the water, mold? Tried to turn it off and the handle kept spinning without turning off. Overflowed. They sent someone up to “fix” it. Got it to turn off or so they thought. Kept overflowing until it was actually fixed the next day. They drained it some and cleaned it so we could go in it but once we turned the jets on more black stuff came out. Jacuzzi was a no go for sure! Dimming lights flickered when complained they just said to turn them brighter. Defeats the purpose of dimming lights. Patio door lock broke cut myself on that. AC not cold. Robert mgr said he was going to take care of some charges but didn’t leave a note on the acct and he never returned my multiple calls. Will Never stay there again!

Friends

8/10

Excellent

19 Feb 2026

Lisa

All the staff were always helpful and always with a smile. Especially loved all the staff on the beach. Great location

Partner

10/10

Exceptional

18 Feb 2026

Jo-Ann E

The staff was kind and very helpful!! Will definitely visit La Concha again!!

Partner

10/10

Exceptional

18 Feb 2026

Jacqueline

We loved staying here. Great location , warm ocean front pool. Our room was very nice with a large sectional in the living area, enjoyed our friends coming over and playing games in the evening. I’ll definitely come back.

10/10

Exceptional

17 Feb 2026

Jennifer

Staff was amazing and friendly. Rooms were clean, Everything was good.

Family

8/10

Excellent

17 Feb 2026

Vanessa M

paid for an ocean front view with balcony and got a balcony with an obstructed view. Was told they would accommodate me for this error but never did. Room was clean and everything else was good.

Partner

6/10

Pleasant

16 Feb 2026

Sara

Staff member Maria at front desk was rude. Not even 1 star should be given to the food and service. The place itself is beautiful but not worth the price. Sadly either staff is not trained or not paid well? Restaurant staff on the other hand were so friendly, we made sure to leave them great tips.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Asuka N

Amazing hotel!

8/10

Excellent

15 Feb 2026

Paul

Good service good food at the hotel.

Leisure Friends

10/10

Exceptional

15 Feb 2026

Ronita I

Room was clean, awesome staff

Leisure Family

8/10

Excellent

15 Feb 2026

Lauren

The hotel staff are very nice. The hotel is clean. The restaurant Levant- is lovely. I would recommend requesting a room in the new wing of the building and not one overlooking the pool. It is quite noisy. We had an ocean view, but music from the pool area plays day and night, and it can be heard.

Leisure Partner

2/10

Poor

14 Feb 2026

Larissa

There is not enough space in this text box to illustrate how bad this stay was

Leisure Family

2/10

Poor

14 Feb 2026

Rodney

10/10

Exceptional

13 Feb 2026

Ann

Staff was very friendly and attentive.
Management solved the barking dog next door issue swiftly and generously.
Very very clean. Good restaurants on site. Fitness center well equipped and clean.

Leisure Friends

8/10

Excellent

12 Feb 2026

Michelle

Spacious bathroom with convenient motion lights. Staff were generally friendly, but very little pool service. Food and drinks were very expensive/overpriced. Good location with lots of nearby restaurants and Walgreens. Some noise from construction.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Brianna

Room was clean, staff was friendly. Food was okay.

6/10

Pleasant

10 Feb 2026

John Herbert

The resort fees were higher than originally described. There is a club that is on the first floor of the hotel that blasts music, audible on the 7th floor until 4AM on Thursday, Friday, and Saturday. The beach was not open for swimming for four days due to a storm.

Leisure Family

10/10

Exceptional

10 Feb 2026

Heather

The hotel was great. Room was clean, staff was friendly & helpful, the pools were nice and the casino was the best one we went to. We didn’t eat at any of the restaurants or get drinks from the bar. The drinks were expensive. Lots of places nearby to walk to for food & drinks. Eat at Tayzan and get a pina colada from the little place on the corner. The area is very metro so if you’re looking for relaxed island vibes, this is not it. The beach is amazing & steps from the hotel but it’s not a good area for swimming. Waves were very choppy and there were signs posted warning about rip tides. Old San Juan is a close uber ride.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Asije

As soon as we checked in the resort smelled so good and the staff was very welcoming
The people that were helping at the beach were very fast to get you chairs and very helpful
We did her couples massage and Javier was excellent I highly recommend him! Our favorite restaurant was Serafina and the housekeepers were very good your room always Clean the pool was not to crowded lots of towels to use and chairs available check out was fast they let us check out one hour late overall good trip

Leisure Partner

10/10

Exceptional

10 Feb 2026

Raymond

Excellent customer service and clean rooms.

10/10

Exceptional

09 Feb 2026

arti

Amazing ambience and best food

10/10

Exceptional

09 Feb 2026

Amy

The staff was very helpful and friendly, the pool area was wonderful, and the beach was delightful.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Katrina Sharmain

10/10

Exceptional

07 Feb 2026

elham

very good 😊

10/10

Exceptional

07 Feb 2026

Christine

Everyone was so nice! Easy check in and out. Beautiful resort!

Leisure Family

10/10

Exceptional

07 Feb 2026

Martha

The room was very large and clean. All the amenities. The staff was kind and very helpful. The food and drinks were excellent.

Leisure Partner

4/10

Poor

06 Feb 2026

Jennifer

Room and staff

10/10

Exceptional

06 Feb 2026

Dwayne

We had a fantastic stay at La Concha while we were in San Juan! The hotel was very accommodating and helpful when we needed to extend our stay. The facilities were very nice with multiple restaurants to choose from. The spa was very nice (but very pricey). We would definitely stay there again.

Leisure Partner

4/10

Poor

06 Feb 2026

Maria

El servicio no es tan bueno por lo caro que es

Leisure Family

10/10

Exceptional

05 Feb 2026

Gene O

I loved it

6/10

Pleasant

04 Feb 2026

Karla

Room smelled poor, electricity went out, and they wouldn’t honor late check out. Casino is ok.

10/10

Exceptional

03 Feb 2026

Jeremy

Everyone was so pleasant, rooms clean, beach location perfect and we had a great view of the ocean from our room. Can’t wait to go back!

Leisure Partner

10/10

Exceptional

03 Feb 2026

James

Very courteous staff. Amenities met expectations!

Leisure Partner

10/10

Exceptional

03 Feb 2026

Dodrick R

10/10

8/10

Excellent

02 Feb 2026

Karen

Most things were great. The only complaint I have and it was shared by others in our group was that you played music outside when everyone would have rather heard the waves. Our group kept leaving the music places for quieter places. We can get music anywhere. We can't get waves everywhere.

Leisure Family

10/10

Exceptional

02 Feb 2026

Steven

The hotel is beautiful, staff was amazing, food was very good, and PR is a wonderful place.

Leisure Partner

10/10

Exceptional

01 Feb 2026

John

The room was very clean and staff excellent

10/10

Exceptional

01 Feb 2026

Eric

The staff was great, always had a clean orderly room with clean linens. Staff always brought things to the room when we needed them. Very helpful and pleasant!

Leisure Partner

4/10

Poor

01 Feb 2026

Danielle

Definitely a weak link in Marriott’s portfolio. Two star quality at a five-star price point (close to $800 per night) featuring so-so cleanliness, unacceptable noise levels, inhospitable and unprofessional staff, construction zones, and unfortunate security measures…key card access for elevators and tacky wristbands.

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Ismail

Clean rooms, great staff, and fun

Leisure Partner

8/10

Excellent

01 Feb 2026

Thomas

Great room. Busy day so check-in not great

Leisure Partner

10/10

Exceptional

31 Jan 2026

Deborah

Excellent amenities (pool,restaurants, service) and courteous staff. Wonderful stay, will be back again!

Leisure Partner

10/10

Exceptional

31 Jan 2026

Stephanie

Excellent!

Friends_and_family Family

8/10

Excellent

30 Jan 2026

Lisa

The view of the ocean from the room was spectacular! The cost of drinks/food was absolutely atrocious though and the rooms were disappointingly dirty and fairly run down (mostly just dirty).

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2026

Eileen Marie

Beautiful facility, great customer service, warm and friendly staff.

Leisure Partner

8/10

Excellent

29 Jan 2026

Saran

Yes

10/10

Exceptional

28 Jan 2026

Leeya

Everything was

10/10

Exceptional

27 Jan 2026

Emily

Clean room, very nice and attentive staff

Leisure Friends

10/10

Exceptional

26 Jan 2026

Allan

Beautiful beach location. Friendly staff.

10/10

Exceptional

26 Jan 2026

John

Great check in, very friendly staff. Room attendants are wonderful. Beach staff very helpful and courteous. Got stuck here due to the weather at home and Maria went out of her way to get us accommodations for an extended stay.

10/10

Exceptional

25 Jan 2026

Tiffany

Clean room - beautiful scenery and everyone was so helpful and friendly. I will definitely becoming back to stay at this resort

Leisure Partner

10/10

Exceptional

22 Jan 2026

elizabeth

Second time was just as good as the first

Partner

10/10

Exceptional

22 Jan 2026

Danielle

I had an amazing stay from start to finish. The Jr. Suite was a standout — spacious, beautifully designed, and featuring a gorgeous ocean view that made every morning feel like a postcard moment. The twice‑a‑day attentive staff truly elevated the experience; they consistently checked in to ensure I always had everything I needed without ever feeling intrusive.

The on‑site dining options were another highlight, especially the Levant restaurant, which delivered exceptional food and a memorable atmosphere. Between the comfort of the suite, the thoughtful service, and the great dining, this stay exceeded expectations in every way.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Dawn

i love this Hotel

Leisure Partner

6/10

Pleasant

21 Jan 2026

Adriana

I booked through Expedia. I was given a room next to a VERY noise ice machine, it was impossible to sleep with the noise. I requested a room change, they gave me a room on top of a VERY noise pool or AC machine below, again, impossible to get any rest. When I requested a QUIET room I was told they do not have any available unless I agree to update. The update they had was $100 extra per night. I think this is a way to make more $$ and force guests who book via Expedia to pay more for a decent room. The room also smelled like mold and the bathroom drainage was improperly placed; the water was not completely draining in the drainage but was seeping under the sink in the bathroom. We used several towels daily after showering to absorb the water and placed the towels next to drainage.

Leisure Family

8/10

Excellent

20 Jan 2026

Michael

Clean rooms, nice resort

10/10

Exceptional

19 Jan 2026

Juanita

Best hotel in Condado, hands down. Most ambiance, great bar despite it being slow at times, awesome spa, and so many pools to pick from! Amazing views, too!

Business_and_leisure Friends

2/10

Poor

19 Jan 2026

Tracey

Room was disgusting. There was mold everywhere and it smelled like a musty basement. Awful! Not healthy to stay there. Service was so slow you just gave up and went to the bar yourself. Beach was so overcrowded you were literally laying next to other people in a line. Don’t go there!

Leisure Family

10/10

Exceptional

18 Jan 2026

AZARET J

Had an amazing time. Great service, and delicious pina coladas by the pool.

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

Katherine

We enjoyed our stay at La Concha. It is in more of a party area and there is a casino inside. We were traveling with our 4 year old, so the DJ and sound level in the lobby was a little unexpected. However, I would absolutely still say it was great vacation spot for families. Poolside food and drinks were delicious. The beach was immaculate. And the sound was very minimal up in the rooms. The area itself is touristy which results in pricey meals in and around the hotel. I would recommend going further into the city for dinners. Wonderful staff as well. Hotel is a little older, so there are some missing tiles in the pools, but nothing unsafe or concerning.

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Greg

Great service! All of the “Karlas” of which there were 3…were exceptionally woderful!

Christian the beach server was incredible as well!

Food is excellent, service is top notch and the recent renovation really shows off the amazing venue!

Leisure Family

10/10

Exceptional

18 Jan 2026

Cornelia Charlotte

Had a warm greeting curbside arrival at La Concha and continued throughout check in.
Lively lobby with bar and lounge.
Beautiful room and amazing view (king ocean view) with comfy bed and linens.
Happy guests.😊

Leisure Partner

10/10

Exceptional

17 Jan 2026

Stefany

Great service and location!

Leisure Partner

8/10

Excellent

17 Jan 2026

Fabiola

Yes. More variety of Chardonnay is needed.

Business

10/10

Exceptional

16 Jan 2026

Charles Michael

The clean room, staff, facilities, and superb location on the beach, and Condado location were all great; highly recommended. If I had to ding LA Concha on one thing, the pool water was too warm. I know it was the middle of January, but it was too warm. It felt more like a huge hot tub.

Leisure Family