Casa Ciana

Puerto Rico , Puerto Rico Island
San Juan, 634 Calle Monserrate
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100 reviews shown

10/10

Exceptional

23 Jun 2026

Sarah

We had a wonderful stay at Casa Ciana! Our flight was delayed and we arrived after midnight, but the staff was so attentive, kind, and helpful with clear instructions for arriving by Uber and checking in. They even sent late-night food options in case we were hungry, which was such a thoughtful touch.

The room was very clean, cool, cozy, and comfortable. We loved the beautiful Puerto Rican art on the walls, and it was so nice to have water and soda waiting in the fridge. Communication was quick, polite, and easy the entire time. The location was also perfect, just a short walk to an amazing coffee spot nearby(Chocobar Cortés Condado) for a delicious frozen coffee! We would definitely stay here again!

Partner

10/10

Exceptional

21 Jun 2026

Leslie Ramirez

Clean room, good staff, kitchen was clean, could use more pots and pans, parking is good.

Friends

10/10

Exceptional

12 Jun 2026

Emmanuel

It’s a very nice hotel. I would definitely stay there again. Too bad the second day was a bit of an issue since the city shut down the water for hours but that’s definitely out of their control.

Partner

10/10

Exceptional

10 Jun 2026

Jorge

I Travel alone for work. For an executive or alone traveler its Ok. Its a small hotel, but very clean, modern and nice decour. For breakfast you have very near (walking), some very nice cafes with local or international food. It’s a bit lonely at night, so it’s better to go out to eat using Uber. The staff's service is very good.

Self

10/10

Exceptional

07 Jun 2026

Elizabeth

Very friendly staff! Jorge was friendly and communicative. Place was very nice and local to a lot of places! We enjoyed our stay!

Family_with_children

8/10

Excellent

03 Jun 2026

Kevin

The building was great but we didn't love the location.

Partner

10/10

Exceptional

17 May 2026

kenneth

Felt very safe and secure. Great location close to good restaurants and food truck park

Family_with_children

10/10

Exceptional

14 May 2026

Kyra

The room was clean and the room was a great size for just myself. I was given an early check in which is always appreciated. Thanks!

Self

8/10

Excellent

12 May 2026

Farrukh

Nice place for short stop.

8/10

Excellent

12 May 2026

Ivette

It new and spotless. Nice for a one or two days. I had a small room but don’t know if there are bigger rooms

Person was very responsive . I gave him a 4 star because the day of ..the TV wouldn’t work . He responded . But it still didn’t work after we did what was told . Then he never responded and we had no TV. My husband is a TV person. We didn’t make a big deal cause we only stayed for one night

Partner

10/10

Exceptional

05 May 2026

Fareeda

Staff response was awesome. Rooms clean. The bed was low but then I have a high bed. All worked out perfectly!

10/10

Exceptional

03 May 2026

Cheryl

The apartment was spotless. Only stayed one night before a cruise . Arrived at night and it seemed a little sketchy but area residents were very nice and helpful. Beer across the street in cafe was good !!

Friends

10/10

Exceptional

30 Apr 2026

LaNija

My experience with Jorge was exceptional. He communicated with me before, during, and after my stay and stayed on top of everything—I had no complaints.

I stayed in the Marc Anthony room, which was clean, spotless, and well-lit upon arrival. The shower was hot and clean, and standard toiletries were provided. The room also included a mini fridge with drinks and a Fire Stick for streaming. There are some restaurants and a food truck park located a short walk from here.

When I requested housekeeping, they arrived within 30 minutes, even though they’re not on-site. Overall, I had a great experience, even for just one night. I would definitely rebook and appreciate Jorge’s time, patience, and kindness.

Self

10/10

Exceptional

29 Apr 2026

Elizabeth

Kitchen was fully equppied with stove and fridge. Parking was spacious.

Friends

10/10

Exceptional

29 Apr 2026

John David

Staff was responsive and respectful. My only issue was the water pressure being slightly low but manageable.

Partner

10/10

Exceptional

27 Apr 2026

Edgardo

Everything was incredible, the parking was the only tedious thing because we couldn't close the gate.

10/10

Exceptional

27 Apr 2026

Jessica

My husband and I stayed one nigh. Very close to the Coca Cola Music Hall (not walking distance, about 5 minutes in Uber). The decor was beautiful, the mattress, pillows and sheets were divine, very comfortable. It is in the small side but I really loved it. Definitely staying again.

Partner

6/10

Pleasant

23 Apr 2026

Deneitra

We stayed a single night in this hotel. It was easy to find and with parking included, it was a good value. It felt kind of cold, not being greeted in person, but the gentleman I communicated with was very professional. Bed was comfy, but since our room was directly next to the street, we could hear outside conversations. I also worried that an exterior door near our room could not be opened in case of emergency. I’m sure that this was for safety reasons. Hotel did feel safe. Walkable.

Partner

10/10

Exceptional

20 Apr 2026

Lorna

Rooms and beautiful and beds are comfortable. Place was nice and clean too. Happy that we had our own ac unit.

Partner

10/10

Exceptional

18 Apr 2026

Aaron

We stayed upstairs in Suite #2, and the experience was outstanding from start to finish. The building is exceptionally clean and secure, and the suite itself was absolutely fantastic. The artwork in the lobby is stunning and immediately sets the tone.

Every detail has been thoughtfully considered—from Alexa playing music when we entered, to the complimentary beers, water, and sodas in the full-size fridge, to the beautiful concrete countertops. Communication throughout our stay was excellent as well.

I would highly recommend this hotel to anyone who appreciates quality and attention to detail.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Konstantinos

Everything was great

10/10

Exceptional

14 Apr 2026

Madison

Loved the design and very clean!

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Nelson

Really nice spot. Communication from the property owner was great. And I enjoyed the close parking.

Partner

10/10

Exceptional

11 Apr 2026

Amanda

I had such a great stay here for my birthday trip! From the moment we arrived, everything just felt easy and welcoming. We actually got there about an hour before check-in, and there’s an amazing authentic restaurant right next door that was super friendly and accommodating, even with all our luggage. The food was SO good, definitely a must try!

Walking into the building, the lobby immediately set the tone, beautiful artwork, a clean fresh smell, and a really modern chic vibe. Everything felt very secure and well thought out, even down to the entry system greeting you by name, which was a nice touch.

The entire place was spotless and consistent throughout, bright, minimal, and stylish. The apartment itself matched perfectly with the building, clean, modern, and comfortable with beautiful finishes. We also loved having two balconies, which made it even better to relax and enjoy the space.

The host and housekeepers were also very helpful and responsive whenever we needed anything, which we really appreciated. Little touches like quality shampoo, conditioner, and beverages already in the fridge made it feel welcoming right away.

The location was also super convenient, we were about 15 minutes from the beach and around 30 minutes from the rainforest, which made exploring really easy. I would definitely recommend getting a rental car though, since you’ll likely need one to get around comfortably.

Overall, I have no complaints at all and would absolutely give this stay 5 stars

Friends

10/10

Exceptional

11 Apr 2026

Danita

Very happy with our room.

10/10

Exceptional

09 Apr 2026

Tenesha

We had a great stay!

10/10

Exceptional

05 Apr 2026

Neil

Very nice for an overnight stay. Wouldn’t want to stay for a week or longer. Cold cans of pop and water in the fridge were an excellent touch. Need to get more toilet paper in bathroom only had half a roll. Would have liked to see a vending machine or another option for late night snack unless I missed it. Didn’t arrive until 1:30am so the after hours codes were also a great touch.

Partner

10/10

Exceptional

04 Apr 2026

Beniamin

We slept amazing! Amazing comfy mattress that gives you the night’s rest you never knew you needed!! The room was quaint and clean! We enjoyed our stay! Will be back for a longer visit! Most recommended!

Friends

8/10

Excellent

01 Apr 2026

Mikki

It was a lovely property and room. My only complaint is that i couldn't take a hot shower ... luke warm, at best.

4/10

Poor

26 Mar 2026

Richa

The manager called us and told us that we threw something at another guest, my partner and I were the ones staying in the room and would never act in that sort of manner. Yet, he called us and immediately started shouting at us saying things like "Be a man and own up to what you did" and it was honestly just very odd. He kept threatening that he would report us to Expedia and would send video evidence of it to them, but when we asked for the video he just kept avoiding sending it to us. Apart from that we actually enjoyed the experience, the rest of the staff was very nice but this definitely tainted the trip.

Partner

10/10

Exceptional

23 Mar 2026

Marangelie

It was a few hours stay for our early flight, but we definitely enjoy our sleep, really clean and quiet

Partner

8/10

Excellent

21 Mar 2026

Julie

Staff were very responsive and gave suggestions where to eat in the area. Unfortunately it was far from the port where we were taking a cruise. The area was dubious when we arrived as the building next door was in need of repair. The shower was very weak which was a shame. Nice to have a fridge of water.

Partner

10/10

Exceptional

19 Mar 2026

Chloe

Hotel was very clean and had all the amenities one could need for a brief stay in San Juan. Just a short uber away from all the big tourist spots (Old San Juan, Condado, Isla Verde, etc.).

Friends

10/10

Exceptional

15 Mar 2026

Abe

Very nice place to spend the night prior to our cruise.

Partner

10/10

Exceptional

13 Mar 2026

Carys

Casa Ciana is clean, comfortable, in a fun neighborhood, and has PARKING. Jorge was a wonderfully helpful host and it was quiet in our room, even facing the street.

Partner

8/10

Excellent

09 Mar 2026

Debbie

Clean room
Local eateries were great

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Ben

More airb-n-b than hotel. No staff met throughout stay. No concerns with area. Well kept property. Stayed in suite 2 - exactly as photos. Well kept, well provided for, clean and comfy beds pillows. Would stay again. Thanks for a lovely stay.

Family

10/10

Exceptional

03 Mar 2026

Scott

Beautiful place. Lots of restaurants close by.

Friends

10/10

Exceptional

03 Mar 2026

Miriam

Clean rooms and definitely very walkable to the beach. Felt like a local.

10/10

Exceptional

27 Feb 2026

Leila

We reserved a 2-beddroom suite with a small living room and kitchen. The entire place was spotless clean. The bedrooms were tiny but the beds were comfortable and it was a great stay overall. One of us got the flu and stayed in so it was very appreciated to have a couch and smart TV for in-room entertainment.
It's located in a great neighborhood near food, shopping, and it's easy to take an uber to all the different areas.
And the building security is great. Overall a great place to stay. We will be back.

Family

10/10

Exceptional

27 Feb 2026

Rob

The rooms are amazing. Everything was modern, spotless, and open. We enjoyed it so much we’ve already made our next reservation.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Kelvin

Muy céntrico y limpio recomendado

Partner

8/10

Excellent

24 Feb 2026

Yvette

Very clean, spacious and modern

Partner

10/10

Exceptional

24 Feb 2026

Gregory

Great place to stay… Nice Mom and Pap restaurant next door… Clean, Cozy, and Comfortable.

Family

10/10

Exceptional

22 Feb 2026

Neil

Plenty of room, clean. Appreciate the parking. Host was very communicative.

10/10

Exceptional

16 Feb 2026

Gregory

Clean and newly renovated. Great hospitality and communication plus free parking on site!!

Business_and_leisure Self

10/10

Exceptional

14 Feb 2026

Thomas

Safe, comfortable

Leisure Partner

10/10

Exceptional

12 Feb 2026

Junqiang

Clean rooms! Friendly staff!

Business_and_leisure Friends

10/10

Exceptional

12 Feb 2026

Junqiang

Casa Ciana is conveniently located, with clean rooms, complete kitchenware, and friendly customer service. Looking forward to visiting again.

Business_and_leisure Friends

4/10

Poor

06 Feb 2026

Stanislav

I really want to leave a high ranking experience but unfortunately I had so many’s disappointments. A free bottle of wine as it was mentioned on Expedia app has been provided with beverages of water and sodas instead. The shower water only had a warm temperature with very low pressure. The tv remote control didn’t work properly at all even when I replaced with different battery. Building was built from the cheapest materials so it means all the noise from the streets and inside can be easily being heard. No much dining or grocery stores around this location.

Leisure Self

8/10

Excellent

04 Feb 2026

Kimberley Ann

A little confusion on entry codes but the room was terrific. Will definitely stay again!

6/10

Pleasant

03 Feb 2026

Alice

The room was spacious and bed comfortable but the walls were paper thin and could hear everything. Also the hotel location was not good.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Ruby

Jorge was very helpful and definitely went above and beyond . Nice little place

Leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Marta

Great space, cleanliness, and hospitality.

10/10

Exceptional

23 Jan 2026

Rosemary

The staff could not have been more helpful. The room is clean and charming, and there are lots of fun things to do in the area. We will definitely stay here again.

Leisure

10/10

Exceptional

15 Jan 2026

Isaiah Elijah

Jorge is a great responsive host who made the check in and check out process incredibly smooth and trouble free which is my kind of traveling. Especially grateful for the fully stocked fridge and beach towels. Not to mention walking distance to great nightlife.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Adnela

We loved this place! The room was extremely clean, and the hotel staff were incredibly helpful. When our flight was cancelled last minute, they allowed us to keep our items in the lobby. Jorge was so nice and helpful. Highly recommend

Leisure Friends

10/10

Exceptional

11 Jan 2026

Connie

Central location, clean room, helpful staff. The room was on the ground floor at the front of the building, but it was surprisingly quiet at night.

Leisure Friends

10/10

Exceptional

08 Jan 2026

Carlos J

Casa Ciana was a lovely find!
Super clean, modern, easy and comfortable.
It is not easy to find accommodations in Puerto Rico that are this nice and yet affordable and simple.
It nestled in a super funky neighborhood, therefore, not everyone, but perfect for a foodie!!! It is walking distance to the food truck market and many super cool coffee shops and small restaurants. If you like walking, within 20 minutes you can reach the La Placita de Santurce ( and old food market now surrounded by small restaurants), the Museum of Contemporary Art.
Casa Ciana is also located nearby many gorgeous murals, perfect for those of us that like street art.
And, it is super accessible to the airport via Uber!!

Partner

10/10

Exceptional

04 Jan 2026

Samuel

El lugar era muy tranquilo y acogedor en excelente condiciones muy bonito,gracias por el hospedaje.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Andria

Beautiful room. Very clean. All details were exceptional.

10/10

Exceptional

29 Dec 2025

Carolyn

Room was clean, remote check-in instructions were clear (which was really great because we got in around 4:30 am).

10/10

Exceptional

27 Dec 2025

Dmitry

Fantastic stay. The apartment was just as shown in the photos.

10/10

Exceptional

23 Dec 2025

Douglas

The manager went out of his way to respond to issues we had and helped work out an issue we had leaving behind an item. The room was very spacious and in a perfect location. Highly recommend!

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

David

Very clean, parking and stay was awesome.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Lonna

This was a great choice for a 1 night stay pre-cruise. It was a short walk to fun, local restaurants and shops. This is really more like a guesthouse than a hotel. There’s no front desk or any staff onsite, you just get a code to get into the building and another for your room. Room was clean and comfortable and we loved that they provided bottled water. Communication by text/Whattsapp beforehand was excellent. Great stay for the price.

Leisure Friends

10/10

Exceptional

05 Dec 2025

Gary

We had a minor problem with our room, and Jorge upgraded us to the suite on the second floor. The rooms are very clean very well appointed. Also, Jorge is very responsive to your text messages. The only negative we could come up with was it can be a little noisy due to street traffic and locals. we would highly recommend it and we would stay here again.

Leisure Partner

8/10

Excellent

01 Dec 2025

Matilda

Clean room, professional, always communicating with us.

10/10

Exceptional

01 Dec 2025

Danairie

It was nicely decorated and clean. Updated room amenities. The only downside is that you can hear everyone in the hallway chatting at night. Maybe. Quiet time can be put in place for those of us that need to check out for early flights the next day. Overall. It was an amazing place to stay! Thank you!!

Leisure Partner

10/10

Exceptional

30 Nov 2025

Alfred

Great bargain for dollars. Close to Santurce shopping, Condado beach, and a quick drive to Old San Juan

Leisure Partner

10/10

Exceptional

27 Nov 2025

Matthew

The property was in a great location walkable to tons of great restaurants and bar. Check in was a breeze and Jorge provided excellent service.

Leisure Partner

8/10

Excellent

26 Nov 2025

Angelica

Great custome service. Jorge was very attentive, kind, and easily accessible. Anytime I needed anything he was quick to respond and accommodate me.

Heads up, Casa Ciena is a self check-in hotel so communication with hosts is virtual. I stayed in the Mark Anthony room, and it was small, but it had everything I needed. Clean, comfortable bed, and AC.

The hotel has a modern sleek minimalist look and is relatively new. It's located within a neighborhood and across the street is a local Dominican restaurant, which has delicious food. It is centrally located, but not on a business street with multiple hotels. You walk up a couple of blocks to get to more busy streets. The hall noise/conversations do echo into the room so if you are a light sleeper take earplugs.

Business

10/10

Exceptional

24 Nov 2025

Matilda

No car and air condition good.

Partner

8/10

Excellent

23 Nov 2025

Danielle

Room temperature was good, fixtures were new, room was very clean. Easy check in and check out.

Business

4/10

Poor

18 Nov 2025

Nitin

The area outside felt unsafe and the room had a very strong perfume fragrance

10/10

Exceptional

17 Nov 2025

Melissa

This property was very clean, free parking directly onsite, the room had so many amenities, full use kitchen. Jorge was an exceptional host. I would definitely recommend and return.

Leisure Family

4/10

Poor

14 Nov 2025

Danielle

No kitchen

Room was too cold

No hot water

Business

8/10

Excellent

10 Nov 2025

Eliset

Water pressure on shower was really bad !!! Everything else was perfect !!

Leisure Partner

6/10

Pleasant

08 Nov 2025

luis

Pros: nice and updated-great communicatios-great instructions-security. Cons: overpriced, sketchy neighborhood, noise, found used napkins in room basket with towels as well as open soda can and napking on balcony

Friends_and_family Family

6/10

Pleasant

07 Nov 2025

Alberto

The TV remote didn’t work, the temperature of the water for shower was barely warm enough both conditions have been reported but no action was taken

10/10

Exceptional

03 Nov 2025

Devron

Great

Self

10/10

Exceptional

26 Oct 2025

Kir

Parking was easy, rooms were cleaned and beautiful. Unfortunately they lack some upkeep onto the appliances in tge rooms: leaky AC, slow shower preasure, barely hot water...

Business_and_leisure Self

10/10

Exceptional

23 Oct 2025

Lilly

Great location!

Leisure Partner

10/10

Exceptional

21 Oct 2025

Lissette

Every part of my stay was great and stress free.. the communication with management was a breeze not to mention they were very pleasant, checking in was super easy and the parking was literally steps away, room was clean, cute and conveniently on first floor.. best part is you can take a short walk to a couple different areas near by. Definitely recommend and will return!

6/10

Pleasant

21 Oct 2025

Braiana

Was locked out of the hotel on my last night couldn’t get in. Was pretty upset . They need to fix their entry

Leisure Family

10/10

Exceptional

21 Oct 2025

Rudsel

i do not have

Leisure Partner

10/10

Exceptional

19 Oct 2025

Juan

All good.

Leisure Partner

6/10

Pleasant

19 Oct 2025

Warren Keith

Luke warm water in shower. Pictures make property look a lot better than it actually is.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Danny

Very friendly and welcoming host. Very clean, modern and overlooking the neighborhood.

Leisure Family

10/10

Exceptional

13 Oct 2025

Eloy

The parking is very close to the property room very clean

Business_and_leisure Self

10/10

Exceptional

12 Oct 2025

Anthony

Very clean, you have everything you need! My second stay and I know where i will continue to stay when i travel to the island!

Leisure Partner

10/10

Exceptional

11 Oct 2025

Brendan

Wonderful room!

Business

10/10

Exceptional

10 Oct 2025

Patricia

Very clean and cozy

Leisure Partner

10/10

Exceptional

05 Oct 2025

Nicholas

We stayed here for the long weekend while celebrating a friend's wedding. The Bad Bunny room was comfortable. The host was generally very responsive to texts and made sure we needed nothing. It was an affordable price and convenient location. On site parking was a huge benefit. I would have no hesitation staying here again.

Partner

10/10

Exceptional

04 Oct 2025

Jose

Clean rooms

Leisure Friends

2/10

Poor

30 Sep 2025

James

Internet massively slower than advertised. Hotel is also much smaller than the photos and is really bad value compared to other hotels in San Juan. The room feels very un-private due to one way windows as the cheaper rooms, of which I reserved one, are on the ground floor and saw homeless man right outside the window on arrival. Plus the walls are very thin so kept getting woken up by guests coming back at all hours.

I tried to cut my stay short due to these problems having booked it last minute for four days, and wanted to stay one night. They wouldn't let me and instead laughed on the phone about needing to 'read the contract'. Bad hospitality and I cannot recommend staying here.

Business_and_leisure Self

10/10

Exceptional

29 Sep 2025

edwin

close to all the good spot . the staff is real

10/10

Exceptional

16 Sep 2025

Liza

I had a wonderful stay here! The place is updated, modern, and although it’s small, it has everything you need for a comfortable short stay. Jorge, the manager, was absolutely amazing—very detail-oriented and provided excellent communication throughout my stay. His attentiveness really made the experience stand out. I would definitely stay here again and highly recommend it to anyone looking for a convenient and well-managed place.

Leisure Family

10/10

Exceptional

14 Sep 2025

Edgardo

Excellent customer service

Leisure Partner

10/10

Exceptional

14 Sep 2025

Emily

We loved our stay here. The property was easy to get to, the directions that were given were very clear. Our room was super clean and comfortable. We chose the Bad Bunny themed room since we were there for the residency and it was really cute! Loved the theme. We would definitely want to stay there again when we come back to the island!

Leisure Partner