Name: Condado Palm Inn San Juan Tapestry by Hilton
Address: 55 Avenue Condado, San Juan, 00907, PR

4/10

Poor

01 Aug 2026

Brandon

Staff was helpful but break fast was trash to salty and porridge was to sweet

6/10

Pleasant

01 Aug 2026

Lygdda

⭐️⭐️☆☆☆ (2/5)

I wanted to like my stay at Condado Palm Inn because the location is convenient, but the overall experience was disappointing.

The biggest issue was housekeeping. My room was not cleaned the day before I checked out, and no fresh towels, toiletries, or coffee were left. I reported it to the front desk, and while they eventually brought towels, the room was still never serviced properly.

Another problem was that the TV channels stopped working during my stay, which was frustrating.

Parking was also an unexpected expense at $30 per day. For the price of the hotel, I would have appreciated at least a complimentary continental breakfast.

Overall, the location is good, but the lack of consistent housekeeping, the TV issues, and the extra parking cost made this stay fall short of expectations. I hope the hotel improves these areas for future guests.

10/10

Exceptional

01 Aug 2026

Tonya

My family and I enjoyed this hotel. The 24 hour jacuzzi and pool was a plus. It’s very close to everything I highly recommend.

6/10

Pleasant

01 Aug 2026

Tirhas

The staff were awesome. We arrived early not really expecting to check-in early but they were so accommodating and they allowed us to check-in prior to check in time, which was a plus! The room was ok, we could have done without the shower and sink leaking. The location is prime, some many restaurants close by. The beach is about a 2-3 minute walk. There’s a Walgreens right outside the hotel, very convenient. There’s a restaurant and a cafe located on the property. Overall very nice and convenient.

10/10

Exceptional

31 Jul 2026

Dolores

The location was key to the vacation. Staff were very friendly and helpful in every aspect. Can't wait to return.

10/10

Exceptional

31 Jul 2026

Madison

The Front Desk Staff was awesome. Super nice, helpful and appreciate them for what they do. Thank you1

10/10

Exceptional

30 Jul 2026

Nieves

Everything was good

4/10

Poor

30 Jul 2026

Kashon

Very close to the beach which was a plus. The pool was extremely small and so were the rooms. Literally had to beg housekeeping for fresh towels (ended up calling corporate.) They finally got us fresh towels but we missed and event because none of us had showered. That being said, my kids had a decent time so all is well that ends well. 6.5/10.

10/10

Exceptional

29 Jul 2026

Travis

Hotel is perfect next to all the place to visit and right down street from beach

10/10

Exceptional

29 Jul 2026

Ashley

Free coffee. Convenient location. Love the amenities for the beach. Can’t go wrong!

10/10

Exceptional

28 Jul 2026

Manellie

Everything was as expected. And so many options to explore including activities, restaurants, beaches just within distance.

10/10

Exceptional

28 Jul 2026

Rhea

I was there for one night... the hotel staff are amazing, the restaurant food was delicious, and it's only a block away from the beach. I would definitely stay there again!

10/10

Exceptional

27 Jul 2026

Viviana

Centrally located and walkable. Close to the beach and restaurants.

10/10

Exceptional

26 Jul 2026

Marisol

Very welcoming, everyone was nice and polite and helpful. I enjoyed staying here, truly recommend this place!

6/10

Pleasant

26 Jul 2026

Elliot

Overall, the staff was nice. Downfall is the property itself. For a property as large as this one, 2 washers and 2 dryers. Only one washer worked and the dryer took a lot of money to get clothes damp dry. The exterior of the property did not seem safe as they allowed the homeless to basically hang right out front and ask for money as you exit the hotel. Restaurant staff needs to find another area to smoke as they were smoking cigarettes and marijuna right outside the kitchen door which was parallel to the main road. Rooms and pool area were clean and orderly and the coffee shop was really good and clean with friendly staff. The $50 per day resort fee does not cover parking (another $30 if you need to park). Overall, an okay stay…. But note it gets expensive when you add the extras. Recommend the property if you can’t find anything else that meets your needs.

10/10

Exceptional

26 Jul 2026

Lasonia

Great location! AMAZING STAFF

10/10

Exceptional

25 Jul 2026

Rachel K

The property is unique in that it is has the best staff. They are so accommodating and helpful.

10/10

Exceptional

25 Jul 2026

Marty

Nice

8/10

Excellent

23 Jul 2026

Jose

Condado Palm is a great quick stay. Walgreens across the street for room snacks. Beach is a 2 min walk with bars and drinks. This is a great quick stay location

10/10

Exceptional

22 Jul 2026

RAMON

Beautiful place

10/10

Exceptional

22 Jul 2026

Hassan

Everything

10/10

Exceptional

22 Jul 2026

Thea

We love the Condado Palm and will continue to stay here when we visit Puerto Rico. The front desk staff are so friendly and helpful.

10/10

Exceptional

21 Jul 2026

George

Nice stay at Condado Palm! Enjoyed having beach chairs and beach towels! Front desk was very helpful!

Family_with_children

6/10

Pleasant

20 Jul 2026

Rachel

Elevator stopped working for a while

Friends

8/10

Excellent

20 Jul 2026

Ayana

This hotel is the ideal place to stay for first time visitors. Near by to the beach, restaurant and shops.
The hotel is clean comfortable and spacious.
The staffs are friendly.

Family

10/10

Exceptional

19 Jul 2026

Erin

Great location for walkable restaurants and sites, ocean view room was fantastic, very clean, pool was very small but area was private and aesthetically pleasing. Located conveniently across from a pharmacy to get necessary items. Beach towels and oceanfront umbrella/chair service was a nice touch for people traveling by plane and without usual beach gear. Also super convenient to have Hertz car rental desk in the lobby for the second half of our trip outside the city.

Partner

10/10

Exceptional

19 Jul 2026

Ivan Todman

The breakfast was very

10/10

Exceptional

17 Jul 2026

Richard

Great location and rooms were very nice.

Family_with_children

8/10

Excellent

17 Jul 2026

Barbara

I thought the rooms are very nice and it’s a great location and a very short walk to the beach.

There is also two convenient stores that are very close to the hotel where you can get additional items that you need for your trip.

The hotels restaurant was also very good.

Self

10/10

Exceptional

17 Jul 2026

Alexander

Been coming here for 10 years and it’s always been a great experience.

8/10

Excellent

17 Jul 2026

Andre

Be prepared for a $400 hidden fee.

Partner

10/10

Exceptional

17 Jul 2026

Allison

Clean room, helpful staff, and very close to lots of activities in San Juan.

Friends

10/10

Exceptional

16 Jul 2026

Tacora

Phenomenal personnel, very clean, beautiful amenities and nicely decorated, will visit again.

Self

10/10

Exceptional

16 Jul 2026

Cynthia Quintana

Staff cleaned daily.

Friends

10/10

Exceptional

16 Jul 2026

karen

So the property wasn’t bad itself I would say that the rooms are a little bit outdated. The pool is available 24 hours. They only serve you coffee from 6 AM to 11 AM. They don’t serve you any type of breakfast. The hotel is located in the area in Puerto Rico that’s a little bit dangerous. You have to be careful walking at night. The restaurants are overpriced and is messed up because they are overpriced because they know that we’re all tourist so I literally went and got Chinese food yeah Chinese food in Puerto Rico and it was like $28 for like rice, chicken and french fries. I ordered Puerto Rican food from the strip and I wasn’t even that much impressed by it that was like $30 for one plate. There’s a Walgreens across the street, which is very helpful and useful in case you need anything but everything I mean, everything is literally overly expensive like a gallon of water is seven dollars and a bag of potato chips is like six dollars tanning oil that you buy regularly you’ll pay like six dollars here is like $17 so just be ready to overspend on food. The restaurant that they have in the hotel is pretty good. I had a Cuban sandwich and that was like $18 and it was worth the price because the bread was fresh. I also got some wings and it was also good from there. Be careful because the elevator gets stuck sometimes like I said before it’s fine it’s OK. The pool is kind of small the beach you have to walk down the block. The beach was OK, but it was like kind of like a lot of

Family_with_children

6/10

Pleasant

16 Jul 2026

madelyn

My husband had crocs he got from my girls and it had gibits that where peersonilozed

10/10

Exceptional

15 Jul 2026

Fidel A.

Proximity to old San Juan and to Airport

Family_with_children

4/10

Poor

15 Jul 2026

Daresse

You can only take one step on the balcony,(it’s literally only like 10 inches long) and this property is not directly across from the beach as it seems. Plus it’s a 250 deposit fee that was not explained( u get refund in 7 days), and all staff was friendly except one who tried to give us a room we didn’t pay for. Good location but this hotel is a red roof inn with a different name. I’d be cautious of booking here.

Family

8/10

Excellent

14 Jul 2026

Angela

The hotel can be quite noisy at times. On several nights, we were awakened shortly after 2:00 a.m. by guests returning to their rooms and speaking loudly in the hallways. As a frequent guest, I have found this to be a recurring issue during my stays. I would appreciate any measures that could be taken to encourage guests to be more considerate of others during the late-night hours.

Partner

10/10

Exceptional

14 Jul 2026

Philip

Very clean property staff was helpful and friendly it’s located in a great area very safe close to great dining areas would definitely stay again absolutely love this place.

Partner

10/10

Exceptional

14 Jul 2026

Olivia Adufa

The place is absolutely beautiful. I recommend the green tower, it has a more tropical feel to it.

Friends

10/10

Exceptional

14 Jul 2026

Jamie

All staff are very friendly and helpful. Very convenient for parking . Our room was clean.

Family

6/10

Pleasant

13 Jul 2026

Mario Joel Zelaya

There was a leaking in the bathroom coming from the ceiling and from the sink. However they moved us to another room

Partner

10/10

Exceptional

13 Jul 2026

Lisette Rosalynn

Room was clean.
But had some burn holes in the carpet.
The balcony wasn’t actually a balcony, you just slide a door open and the outside is right there, you can’t step on to it.
The shower water was continuously cold for my week stay.
I loved the desk staff they were very sweet.
The cleaning lady with the red eyebrow's stole my water shoes that I put outside of my door for a short moment.

Partner

10/10

Exceptional

12 Jul 2026

Lynnette

Staff was very helpful at checkin and with anything we needed. Beach is very close to hotel and the staff at beach is very helpful. At checkin you are provided QR codes that give you walking directions to the beach resort area to get your chairs it is super helpful. Pool area at hotel is great as well nice jacuzzi and the staff cleaned room daily without issue the only thing I did not like was Expedia does notify you of the resort fee but fails to tell you hotel has an additional 250 fee they hold for incidentals as well. While you get this back if you are traveling it is nice to know this up front.

Partner

10/10

Exceptional

12 Jul 2026

Abebech

The hotel view and the lobby,the hotel room,the location,the crew everything it 10 out 10

8/10

Excellent

12 Jul 2026

Suhey

I had a great stay at this hotel, it was very clean and the staff were very welcoming and helpful. My only complaint is that my shower would go from very hot to very cold without even touching the knob which was a little inconvenient. Other than that, the hotel is a very nice property and in a great location.

Friends

10/10

Exceptional

11 Jul 2026

Nara

This is my second time booking with Expedia. My first experience was horrible. The hotel was not what Expedia was saying I was a little scared to book again but when I got to Puerto Rico, this hotel was amazing exactly like the picture. The place was clean the staff very friendly and it was exactly like it’s saying on the pictures. I would definitely book again here. You are so close to the beach. There’s a lot of place you could choose from to eat and it’s a safe environment.

Partner

8/10

Excellent

09 Jul 2026

Dalexza I

Great location

Partner

8/10

Excellent

08 Jul 2026

Giancarlo

The only think that is not good it the time of check out that could be at least at 1pm as well as there is not any breakfast included.

Family_with_children

10/10

Exceptional

07 Jul 2026

Harold

NY family had a wonderful stay at the Condado Palm Inn! The location is absolutely perfect, sitting just steps away from the beach, local restaurants, and vibrant shops. Every staff member we encountered was incredibly welcoming, helpful, and attentive throughout my visit. Our room was spotlessly clean, comfortable, and provided the perfect relaxing environment after a day of exploring. I highly recommend this hotel for anyone looking for a seamless, enjoyable, and high-quality experience in San Juan!

Family_with_children

10/10

Exceptional

06 Jul 2026

Eduardo

Spacious and clean room with new towels. Cool water view. Although the pool is not big enough had a good time there and the jacuzzi. A couple minutes walking distance to the beach and restaurants. Friendly hotel staff. Finally, short ride from and to the airport and old San Juan. Family of four enjoyed it and planning to return there in the near future.

Family_with_children

10/10

Exceptional

05 Jul 2026

Jose

Staff very friendly

Partner

10/10

Exceptional

05 Jul 2026

Estrella Romero

Las muchachas del frondesk muy buen trato nos respondieron las inquietudes nos ayudaron con la guía de los mejores lugares a visitar el hotel muy bonito y limpio lo único que menos me gustó fue la piscina muy pequeña pero estaba en precio muy bien ubicado céntrico excelente volvería otra vez alli

Family_with_children

6/10

Pleasant

05 Jul 2026

Mary Kate

The hotel was in a very good location that was close to restaurants and the beach. The pool area was not very clean when we arrived. However, our room was clean. We had difficulty with the tv. Please be advised that the “resort” fee was $50/ day but did include beach chairs and an umbrella. Parking at the hotel is $27/day.

Partner

8/10

Excellent

04 Jul 2026

Md Ariful

Good

Family_with_children

10/10

Exceptional

03 Jul 2026

Dayalis

Habitaciones limpias y ordenadas

6/10

Pleasant

03 Jul 2026

Anabel

Nice stay if you are booking for a last minute stay some of the stuff we’re very helpful, room service was not that great only the sheets were changed on request as well as a restock on towels but they didn’t do much cleaning of the bathroom itself experience was a 7/10 I would stay here again great walking distance to the beach and restaurants 24/7 Walgreens across the street

Friends

4/10

Poor

03 Jul 2026

Melono

The Hotel as a whole was nice and clean, but our room toilet was stomped up for almost the whole duration of our stay. 4 nights 5 days , the day before we left the toilet was fixed . The room was muggy as hell even with the AC on, the AC was leaking on the table beneath, wetting my belongings.
Other than that, the staff was pleasant , the pool and jacuzzi was 24hrs , close to a lot food spots and the beach .

10/10

Exceptional

03 Jul 2026

Adrianne

Very friendly and accomodating staff. Pool was small, but I never had any problem finding a seat or space to myself.

Self

6/10

Pleasant

02 Jul 2026

Liliana

The bar and restaurant space had a horrid smell--making it very unappetizing to be there. Think old musty towels. It needs to be deep cleaned.

Overall, the hotel needs some updating and refreshing. It feels tired.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Della

When I checked in they gave everyone in front of me information about the things to do in and around the hotel. I kept requesting one. I ask for one after several times, they gave me one. The bathroom was leaking. I requested a new room, because I didn't want to slip and fall while waiting on the repairs. Requested denied. The engineers did come and fix the leak. Every member of my family had a problem with their rooms.

Family

8/10

Excellent

30 Jun 2026

Faith

first time in Puerto Rico and I traveled with my boyfriend and other couple. The location was perfect for walking to bars, restaurants, shops and the beach! The hotel even had chairs and umbrellas set up on the beach for you! The coffee shop was yummy. The staff was nice and helpful. Very nice experience after all!

Partner

8/10

Excellent

30 Jun 2026

Noel

El estacionamiento es muy caro y no incluye desayuno

Family

10/10

Exceptional

29 Jun 2026

Jamilette

Todo estuvo perfecto!
Me encantó la ubicación y la facilidad de estacionamiento.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Barbara

Excellent

2/10

Poor

27 Jun 2026

minetta k

The hotel was near everything. Beach, lots of restaurants, convenient stores and tourist areas. My problem was if you offer things at the hotel, it should be 100%. The dryers for your laundry did not work. I spent $10 plus for one dryer and still had to go home with damp clothes. The manager was argumentative with me and didn’t hold accountability when I told him they weren’t working properly. Room service was okay. They offered waters per day and replacement of towels and rags. I did not get that everyday. I had to request it. The outdoor pool was small. Kids were in the hot tub even though it was a sign for adults only. That was not a big problem though. I just feel like if you offer these things to visitors, it should be granted.

Family_with_children

6/10

Pleasant

26 Jun 2026

Raquel

I knocked down a few starts because check in is at 4pm and we had to wait an additional one hour and 15 min to have access to our room because it wasn’t ready yet. Rbis was frustrating, but other than that the rest of the stay there was fine.

Friends

10/10

Exceptional

24 Jun 2026

Neftali

Estaba muy buen y limpio me gustó mucho lo recomiendo al 100

Family_with_children

10/10

Exceptional

24 Jun 2026

Michael

Clean room, awesome staff, 1 block away from the beach, right across a Huge Walgreens.

Self

8/10

Excellent

21 Jun 2026

Derrick

Lovely staff. Lovely stay

Family

4/10

Poor

21 Jun 2026

Katherine

Mold can n the bathroom. Shower area was dirty, rugs were also dirty. Mold in the pool tile in the water. Tons of surcharges.

Self

10/10

Exceptional

21 Jun 2026

Robert J

Great

Partner

8/10

Excellent

20 Jun 2026

Inel

My experience was pleasant. Nice staff, nice place, clean room, great housekeeping service but I had some issues with the A/C first night, clogged toilet because the pipes are connected, no water for short period of time but overall my experience was good. I'll go back if I have the opportunity.

Family_with_children

8/10

Excellent

19 Jun 2026

Sandra B

Clean room

Family_with_children

6/10

Pleasant

19 Jun 2026

Daniela

The carpet in our room was wet. They brought in a dryer but that made the room stink. The towels in the bathroom had little hairs on them. Like when men get a haircut or shave? those hairs. The hand sink in the bathroom was dirty it had little brown/green stuff on it. The rim of the Bed was dirty a quick wiped would have cleaned it.

Our shampoo/soap/dispensers didn't have any product in them. It was clear they ran out and never bothered to check on it to fill it.

All these little things require a little bit of attention. Nothing that requires extreme detail. Cleanliness in hotels is important. This one deff is only a three star. More like a motel experience.

Family_with_children

6/10

Pleasant

18 Jun 2026

Leigh

Rooms were outdated. Peeling paint. The vent in the bathroom did not work. Booked a partial ocean view room and on arrival was told there was a problem but not told what the problem was and ended up with no ocean view.

Family

10/10

Exceptional

17 Jun 2026

MICHAEL

Great stay and close to the beach

Family_with_children

10/10

Exceptional

17 Jun 2026

Jonatha

Very good for the price

Friends

10/10

Exceptional

16 Jun 2026

Lenny

Nunca me limpiaron la habitación los tres que estuvimos en el hotel.
Tampoco nos pusieron toallas buenas

Family

10/10

Exceptional

16 Jun 2026

Micah

The front desk staff, specifically Francisco was amazing when it came to my questions and concerns. He even asked about my stay when I came up for a towel, I was so pleased! If/when I come back to Puerto Rico, this is where I will be staying. So thankful for this opportunity!

Self

10/10

Exceptional

15 Jun 2026

Eduardo

La ubicación el servicio la limpieza

Family

8/10

Excellent

15 Jun 2026

Lester

Ok

10/10

Exceptional

14 Jun 2026

Ashley

Buen hotel

Family_with_children

10/10

Exceptional

13 Jun 2026

Santy

El personal es excelente y muy amable. La habitación estaba muy limpia.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Samantha

The staff was so nice and accommodating. There were so many amenities and the pool and hot tub were breathtaking. We will return. Amelda, front desk was such a joy!

Family_with_children

10/10

Exceptional

12 Jun 2026

ana

Excellent area to walk around

Partner

6/10

Pleasant

12 Jun 2026

Guillermo

Rooms where ok not great staff was good breakfast was good cleaning lady’s where ok one problem was they did not leave toilet paper had to buy my own n shampoo and had soap

Family_with_children

10/10

Exceptional

10 Jun 2026

Gustavo

Clean new and well maintained

Partner

10/10

Exceptional

09 Jun 2026

Shetika

This was my first time visiting the area, and I couldn’t have chosen a better hotel. The location was perfect, the staff was friendly and helpful, and the price was great for the quality. I would definitely stay here again!

Family

10/10

Exceptional

08 Jun 2026

Lindsay

Great staff, so friendly and helpful. Older property but clean and close to where we wanted to go.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Michelle

Room was clean, staff was very friendly and helpful. Would definitely stay here again.

Family

10/10

Exceptional

05 Jun 2026

Adeline

My Front desk person was the best

Partner

10/10

Exceptional

03 Jun 2026

Sandra

A wonderful Stay- We'll definitely be back!. From the moment we arrived, this hotel exceeded our expectations. The location is absolutely unbeatable-just steps away from the beach , great selection of restaurants and even a 24 hours pharmacy nearby, making it incredibly convenient. The staff genuinely warm and welcoming. No parking needs for us. The Choco Bar cafe in the hotel was great but the restaurant in the hotel was not my favorite.

Partner

10/10

Exceptional

01 Jun 2026

Rudimarlis Romero

My partner and I stayed here for four nights, and we had a wonderful experience. The staff was incredibly helpful, kind, and welcoming throughout our stay. Our room was always clean, comfortable, and beautifully maintained. We truly loved staying here and would definitely recommend it to others!

Partner

8/10

Excellent

31 May 2026

Yenize

This was a great stay. We were able to check in early and the room was ready. The room was clean enough, but wasn’t the cleanest if you were to look closer behind the window curtains, certain spots in the bathroom, and corners of the bed. The 24/7 amenities are amazing and pool + jacuzzi was clean. The jets on the jacuzzi seemed to not have been working towards the end of our stay but was great nonetheless. Minutes away from Condado beach, close by coffee shops and restaurants. Overall, I would recommend.

Friends

4/10

Poor

31 May 2026

Liliana

Buffet was terrible and joydekeeping service bag

Partner

10/10

Exceptional

31 May 2026

Brandon

All in all, it was a fantastic stay here. I will book again.