Name: Ola Boutique Hotel
Address: 1475 Wilson Avenue, San Juan, 00907, PR

6/10

Pleasant

30 Jul 2026

MARK W

What’s advertised is not always what you get

10/10

Exceptional

30 Jul 2026

Xinyi

Staffs are all very nice and patient. Close to the supermarket, beach and restaurants.

10/10

Exceptional

28 Jul 2026

Aja

Charming hotel with large rooms, phenomenal staff, central yet less trafficked location, and an unexpectedly great coffee and pizza/wings lounge. Will be back and highly recommend

10/10

Exceptional

28 Jul 2026

Venitra

Hiiii , im so happy we chose this hotel ! The staff were amazing and helpful! Breakfast was nice and rooms were clean , we got new towels every day! The reviews give you mixed signals but it’s not one issue that I have yet to see!

10/10

Exceptional

26 Jul 2026

Eloisa Martinez

Hotel staff was very kind

Family_with_children

10/10

Exceptional

24 Jul 2026

Liliana

Very welcoming staff. Our room was very spacious even for five people, there was enough space for everybody. Rooms are clean and comfortable.

8/10

Excellent

24 Jul 2026

Yanira

Very spacious. Perfect for big families.

10/10

Exceptional

24 Jul 2026

Ayden

The room was clean and simple. The only thing to keep in mind is the shower. We put towels down so the water wouldn't get everywhere. But beside that, everything was beautiful. The rooms AC was so refreshing. The place itself is. The breakfast is also good, regular American breakfast. Would definitely recommend if you'll be more out than in.

10/10

Exceptional

24 Jul 2026

Shenika

When u first walk up to the hotel theirs a bar and u can order food too the bartender was so nice every time i Ieft and came back he greeted me. The hotel is very clean my whole stay I seen housekeepers cleaning. My room was very spacious and clean. The staff was so nice and friendly just a overall lovely stay. Oh and theirs a 24hr grocery store right across the street

10/10

Exceptional

23 Jul 2026

Madyuri Ravelo

Excelente estancia. Quiero agradecer la hospitalidad y amabilidad de todo el personal, quienes hicieron que me sintiera como en casa. Además, la limpieza del hotel y de las habitaciones fue impecable. Sin duda, lo recomiendo y volvería a hospedarme aquí.

10/10

Exceptional

23 Jul 2026

Shenoa

Excellent staff, really nice kind and helpful, really clean room and the AC worked great! We stay at the luxury suite room and we loved it, it just really good! I would definitely recommend this hotel.

10/10

Exceptional

22 Jul 2026

Larissa

Was pleasantly surprised with my stay! Google had some lower reviews, but right from the start we were met with great staff, Chris and this bartender lady that I can’t remember her name but she made an amazing welcome shot! They offered beach towels daily, recommended places to eat and beaches, and asked us about our day everyday! We had the larger room, I would definitely stay here again, and I don’t say that often! The pizza and wings at the hotel were really good also!!
Little things like parking is a little rough, but doable! There was no latch lock on the door to the room to feel extra secure at night, and you definitely could hear people walking up the steps at night (weekends more so). There are some people who like to ask for money out in front of this hotel at night.

10/10

Exceptional

22 Jul 2026

Samantha

The experience was great. We were greeted each time when we left and when we came back. The staff was friendly, attentive, and the space was clean. Definitely recommend.

10/10

Exceptional

20 Jul 2026

Alexander Michael

Amazing staff, beuitiful lobby and close to all the activities!

Partner

6/10

Pleasant

20 Jul 2026

Ana

The hotel is very deceiving, the description is not accurate, they do not have a laundry service, the parking lot is very compacted, there is only parking for about 6 cars and most of the parking spaces are taken either by the staff or non-working cars. other than that it is in a good location and the rooms are clean.

Family_with_children

10/10

Exceptional

18 Jul 2026

Sarah

The staff was super helpful and friendly. Great location.

Family_with_children

10/10

Exceptional

18 Jul 2026

Sheila

I like that it was close to everything! I especially love the staff. They were friendly, hospitable, and tried their best to understand me. Excellente!

Friends

10/10

Exceptional

17 Jul 2026

Darresha S

My friends and I loved this hotel! There were 5 of us and we had the double queen suite with the pull out sofa bed. We had more than enough room for all of us!

The staff members were excellent and extremely helpful. Probably some of the nicest people I have ever met in my life!

The location of the hotel was perfect; it was across the street from a super market, near multiple restaurants and walking distance from a beach and La Placita.

I can’t wait to see this hotel grow into the beautiful flower it’s going to be!

10/10

Friends

10/10

Exceptional

16 Jul 2026

José

La habitación estaba limpia, el personal siempre amable y nos ayudaban en todo momento, limpieza a diario, desayuno incluido, no café por si acaso, pero pueden comprar afuera, hay un supermercado al cruzar la calle wifi y aire acondicionado, microondas y mini nevera, cerca de la playa pero a unos 10 mns caminando, la verdad que fue justo lo que necesitábamos ya que solo llegábamos a dormir 😴...!

Partner

10/10

Exceptional

16 Jul 2026

Jahangir

Fransisco runs an smooth operation he is very welcoming and his leadership is felt through out the place he is always there and very well respected by his team members we enjoyed counter acting with him and being an X hospitality GM I appreciated him very much so also his right hand Elliott excellent with people with high energy and wearing multiple hats very professional kind and responsive
The housekeeping staff including the supervisor were all on target and kept the place spotless
The lobby bar attendant a young lady always had a big smile on and attentive with any questions and lots of knowledge about the area overall this place is well managed and well located
We had a great time will be back.

Partner

2/10

Poor

14 Jul 2026

Gail Ann

My husband and I stayed here for seven days, and it was hands down the worst hotel experience of our lives. This property uses completely fake, deceptive marketing. They take pictures of surrounding hotels and portray them as their own. They advertised a casino and a rooftop lounge—neither of these actually exist.The room conditions were unbearable. We had zero hot water for our entire seven-day stay and were forced to take freezing cold showers. Additionally, you have no control over the room temperature. The room was an absolute icebox, and we had to stay bundled up under blankets the entire time we were inside. To make matters worse, the hotel is undergoing major construction. Loud, disruptive banging started at 7:00 AM every single morning and lasted all day long.Their \"highly rated\" breakfast was a joke. The only options were rubbery waffles, bad eggs, and little sausages. As a vegetarian, there was absolutely nothing substantial for me to eat, and they offered zero fruit options.Management is completely useless and untrustworthy. After I submitted a formal complaint through my booking website, the manager actually came to our room. He promised he would personally bring us better breakfast options the following morning. He never showed up with the food. The customer service here is non-existent, the amenities are a lie, and the management lacks basic integrity. Do not book this hotel.

Partner

10/10

Exceptional

12 Jul 2026

Jacqueline

Everyone was very kind courteous the room was big very clean comfortable bedding always had clean towels the people were friendly .

Family_with_children

6/10

Pleasant

11 Jul 2026

Dunaisy

Our room was clean, which we appreciated, but overall our stay was disappointing.

Although we booked the most economical room, it lacked basic conveniences, such as a nightstand to place personal items. The bathroom was spacious but not very functional. The shower had no door or curtain, so water spread across the entire bathroom floor after every shower. We ended up placing towels on the floor, and having the shampoo dispenser outside the shower was inconvenient.

The room also became quite warm at night because the air conditioning didn’t seem to reach the bed very well. In addition, the soundproofing could definitely be improved, as we could hear many noises coming from the neighboring room.

Parking was another downside. There is a $25 daily parking fee, and the parking area is very narrow, making it difficult to maneuver. If the lot is full, guests have to ask the front desk to move another vehicle before being able to park.

Finally, the photos on Expedia did not accurately represent the hotel, which was disappointing. While the room was clean, I don’t feel the overall experience matched the expectations created by the listing.

I do want to recognize the front desk employee, who I believe was named Chris. He was extremely kind, welcoming, and professional throughout our stay. He provided excellent customer service, and we truly appreciated his friendly attitude.

Partner

8/10

Excellent

11 Jul 2026

Sharee

Clean rooms. Close to everything

Self

10/10

Exceptional

10 Jul 2026

Amanda

Room really clean, staff very friendly and helpful. Would stay again on another visit.

Family_with_children

10/10

Exceptional

10 Jul 2026

Shaiana

I must admit I really enjoyed myself stay. From the moment I stepped foot on the property , the welcoming was great. Thank You So Much To The Staff and Extra Thanks To Chris, Elliott, And Yalexis they were amazing towards tour hospitality. I was giving great recommendations on places to see, things to try and do. I was sad my vacation had to come to an end but I will definitely be coming back. Thank you so much

Self

6/10

Pleasant

10 Jul 2026

Romonda

The facility was great. Our room had visible water damage. It was a cute place, but not as we thought. It’s in like an alley way. I’d say if you want to go affordably stay here. Staff were pretty nice. Place was very clean. Close to just about everything. Beach & Restaurants within walking distance

Partner

10/10

Exceptional

09 Jul 2026

Carlos

Great housekeeping services

Self

8/10

Excellent

09 Jul 2026

Jazmin Starr

Breakfast was really good & the staff were super helpful and friendly!!

Family

10/10

Exceptional

08 Jul 2026

Tyler William

Very clean

10/10

Exceptional

08 Jul 2026

Nolkelis

Hotel with a good location, very clean, and very friendly staff.

Family_with_children

10/10

Exceptional

06 Jul 2026

Salma

Very small, yet cute place! All depends on the room you get. A standard/queen room is very compact with open bathroom. However, it was quite neat and clean. The lobby was lively! Staff were very helpful, kind and welcoming. Elliot was full of life and spirit. He also made the best omelettes :)

Breakfast was included with our stay. It was very simple, so don’t expect a huge spread. It was enough to munch on and head out for an adventure.

The location was just perfect!!! There is a 24 hour super market across the street. Within a five minute walk, you would be at the ocean. Some nice restaurants were walkable distance too making this a prime location.

Overall, it was a great stay and we enjoyed. Definitely recommend to couples who are looking for a small and simple hotel.

Partner

8/10

Excellent

01 Jul 2026

Rita

Staff was amazing and so helpful, but the rooms are so small. The shower is across from your bed with barely any space in between the two, and the restroom doesn’t have a door so you can hear everything someone is doing on the toilet.

Friends

2/10

Poor

01 Jul 2026

Craig Donnell

I booked Ola Boutique through Expedia to celebrate our 23rd wedding anniversary. Based on Expedia's \"9-Wonderful\" rating and the property's promotional photos showcasing a beautiful beachfront setting, casino access, and spa amenities, we expected a memorable and relaxing getaway. Unfortunately, what we experienced was one of the most disappointing trips we have ever taken.
The most significant issue was the stark difference between what was advertised and what we found upon arrival. The photos on Expedia present an attractive, upscale boutique hotel, but the actual property and surrounding area appeared noticeably different. We encountered ongoing maintenance, unkempt work areas, and conditions that did not match the polished image used to market the hotel. Had the property been accurately represented, we would not have chosen it for such an important occasion. The area looks dangerous and safety is a major concern.
What turned a disappointing stay into an unacceptable one was the complete lack of accountability. On June 26, 2026, we formally reported our concerns and were instructed to email the hotel. We were told the owner would contact us within 24 hours, but no one ever responded. Expedia was copied on the correspondence, and we expected assistance from the company that facilitated the booking. Instead, after several days, Expedia informed us that Ola Boutique had declined our refund request because the reservation ended on June 29 even though we left on June 27th.

Partner

10/10

Exceptional

30 Jun 2026

Joanna sanchez

Loved it will be coming back

Partner

10/10

Exceptional

30 Jun 2026

Deborah

The staff were very friendly and helpful. The Villa was very clean and beautiful. I wish the balcony umbrella worked to be able to enjoy the balcony more.

Family

10/10

Exceptional

26 Jun 2026

Kelly

The staff was excellent from the time of check in to check out! (Chris was exceptional and took his time to talk about the island). The room thay we booked was small room- which we wanted- and was clean and had a great shower. They have mini fridge in the room and even a little freezer. Location was directly across from a market so that was helpful. Would stay here again!

Partner

10/10

Exceptional

25 Jun 2026

Nelson

The staff is very reliable they do a Super job

Partner

2/10

Poor

22 Jun 2026

Justin

****DO NOT STAY HERE***

Our booking was from June 4th through June 10th
Though I hate to admit it , I now understand why people choose established hotel chains

Customer service was poor from check-in to check-out, and the staff seemed inefficient and untrained to handle basic guest needs. The most frustrating part: there was no hot water during our stay, and when we reported it, there was no real effort to fix it or even offer an alternative. no husband wants to see their wife shivering in the shower on their anniversary vacation.

For a place marketed as a boutique hotel, I expected attention to detail, personalized service, and at least the basic comforts any hotel should provide. Instead, we got none of that. Not the charm, not the professionalism, not even the essentials.

And if all of this wasn’t enough, I’ve been in constant back-and-forth about trying to get my security deposit returned. I’ve spoken to the booking department and the concierge over five times which they stated they have left notes and someone would get back to me, but that has yet to happen.

I wouldn’t recommend this hotel to anyone. It falls short of the standards a guest should reasonably expect, boutique or not.

Partner

10/10

Exceptional

21 Jun 2026

Juan Jose

Great place to stay, well accommodation. Breakfast was perfect. You will feel like home.

Self

10/10

Exceptional

21 Jun 2026

Tierra

Staff was very professional and kind

Family_with_children

2/10

Poor

19 Jun 2026

Alexander

showed up and the room was inhabitable. There was construction being done and the bed was not made

10/10

Exceptional

18 Jun 2026

Francisco

It was a very clean room upon arrival. I was greeted with a smile and the man who helped me check in was very kind and made sure I knew what was around whether it was the grocery store or some places he’d recommend to eat There was sadly a water shortage (which is sadly common) but Ola made sure to communicate their status prior to my arrival so there were no surprises and I was more than happy to oblige and do my part to be frugal on water. The amenities were great. Our room had a safe, fridge, and sink in the kitchenette outside the bathroom which was VERY useful. The elevator is quite small so be prepared for this. It’s only four floors. The bar and bartenders were always the same throughout our stay… open and with someone ready to serve you. Exactly what you want in Puerto Rico. I was very impressed with the breakfast. It’s small (fits on the bar) but has a lot more than meets the eye. There was waffle sticks, sausage links, oatmeal, cereal, coffee, juices and hard boiled eggs were all out and ready with someone behind the bar to cook you other things upon request. We told them we booked through Expedia and the came to our room with a bottle of wine! Would recommend! Walking distance from condado beach and so much around the hotel

Family

6/10

Pleasant

17 Jun 2026

Karina

The location was convenient and close to old San Juan area. The room was clean and spacious. The staff was friendly and welcoming. My only complaint is that I havent received my deposit back since checking out and its been 3 weeks. I contacted them a week ago, they said they would send the refund, and still nothing.

Family_with_children

10/10

Exceptional

17 Jun 2026

Eduardo

Exactly like they described and pictures. Very good location to walk around

Self

10/10

Exceptional

16 Jun 2026

Ramesh

We liked the hotel stay and staff is were helpful and friendly. Just a small suggestion to fix the parking lot if we bring a Mini van and if they could keep safety locker is all room that should help.

Family_with_children

10/10

Exceptional

15 Jun 2026

Lakisha Nicole

The staff was very friendly and accommodating. I would definitely stay at this Hotel again.

Self

8/10

Excellent

14 Jun 2026

Lilliam

Todo muy bueno !!!

Partner

10/10

Exceptional

13 Jun 2026

Susana

My stay at Hola Boutique Hotel was excellent. The staff was friendly, welcoming, and always ready to help. The hotel was very clean, and the location was convenient.

Partner

10/10

Exceptional

12 Jun 2026

Ren Jie

Great clean hotel, friendly staff

Family_with_children

10/10

Exceptional

12 Jun 2026

America Lily

The staff were so amazing, friendly and helpful! They made our experience great.

Friends

10/10

Exceptional

12 Jun 2026

Lakeia

The hotel was very clean , the staff were very nice and helpful especially Chris , he was very attentive and extremely helpful.
The lounge / bar area was very nice. Would be lying if I say I was a bit upset that there was no restaurant/ bar area on the roof, it was being renovated, and the spa was not on the grounds& no appointments were available. However it was very close to a lot of places, it was a plus that there was a food truck open next door and 24 hr. Market across the street. I would probably go back again it was a great location.

Self

10/10

Exceptional

11 Jun 2026

Erika

Staff is amazing !!!! We had a GREAT trip and will definitely be coming back with my husband. We enjoyed how close we are too great food, quick walk to the beach and grocery store! 10/10!

Family_with_children

10/10

Exceptional

10 Jun 2026

jeanette

it was clean and staff were nice and very helpful.

Partner

10/10

Exceptional

10 Jun 2026

Josie

Check-in and check-out were super easy. The breakfast while we were there was light, but it is free with your stay and worth it on mornings you have excursions and need to get out quick. There is a Starbucks across the street and an awesome food truck right next door. The SuperMax right in front had everything you would need for your stay, and the best flan!!! The staff were all so kind and helpful. I would recommend this hotel to anybody who wants to stay in the city. Great stay!

Partner

8/10

Excellent

10 Jun 2026

Amaya

Clean property room was spacious and the location was perfect!

Friends

10/10

Exceptional

07 Jun 2026

Andrew

My wife and I came to Puerto Rico for the first time and absolutely loved the staff at the hotel. They were helpful in every way and would definitely recommend this property to anyone visiting.

Partner

10/10

Exceptional

07 Jun 2026

Kaley

Fresh breakfast every morning, full bar and the staff and location was amazing!

Family_with_children

8/10

Excellent

05 Jun 2026

Alfred

The staff was helpful. It was clean. No so good when I checked out early and gave the lady in the bar my room key cards . They denied my refund because I didn't checked out with the normal process. Oh well no one was at the desk as there are very fewer staff.

Business

8/10

Excellent

05 Jun 2026

Erika

Everything was great. A good hotel for couples just looking for a room to relax in after a day full of activities. The staff were super nice and helpful, especially Chris who checked us in. Housekeeper came daily to replace the towels and sheets. Only downside was the shower caused a lot of water to spill out into our room due to there not being a door. But that was as expected, I knew about it at booking and we just threw down a few towels to contain the water, no biggie!

Partner

10/10

Exceptional

04 Jun 2026

Leilani

The breakfast was hearty and delicious. Location is just a 10 minute walk from the beach and the supermarket across the street has a great buffet. We ate dinner there several times.

We had a little trouble with the TV connecting. Plus there is a fee if you want to check in early or late.

Partner

10/10

Exceptional

03 Jun 2026

Alexis

It was a great stay, very clean, customer service is fantastic and best thing about it is that everything is very close!!

Partner

8/10

Excellent

02 Jun 2026

Jailine

I stayed at the Ola Boutique hotel from May 25th-May 29th. I enjoyed my stay in San Juan. The staff were extremely nice and helpful with everything. They even gave us some recommendations of what to explore while we were there. The room was a little smaller than expected, and I didn’t love the open concept bathroom/shower. This did not take away from the great trip I had. Thank you so much to Ola Boutique for an amazing week!! PS-If you stay at the hotel theres a food truck parked right outside to the right which sells AMAZING burgers.

Friends

6/10

Pleasant

01 Jun 2026

Fidel

We were kinda surprised by how small the room was and how the property really didnt have any amenities like the booking online stated. The staff was amazing and always helpful. That was a plus. There was no spa, the continental breakfast was the exact same every day and very slim for a hotel.

Partner

10/10

Exceptional

31 May 2026

Jennifer

The staff was kind and respectful

4/10

Poor

31 May 2026

Lyssa

A few times the power went out and we had to use the stairs. I am 5 months pregnant and they put us on the top floor. No need to explain any further.

Family_with_children

10/10

Exceptional

29 May 2026

Axel

Staff is very nice and respectful. Breakfast was always set up and ready to go and also very good. Rooms were clean regularly and also very nice.

Partner

10/10

Exceptional

29 May 2026

REBECCA LYNN

We will definitely stay here again the next time we come. We stayed for 5 days. The staff was very friendly and accommodating. The hotel offers a real breakfast every day. Eggs, sausage, fruit, french toast, waffles and juice. Our room was big and the bed was ok. There were a few blackouts that couldn't be helped but all in all a great stay.

Partner

8/10

Excellent

25 May 2026

Samantha Margaret

Great property only complaint were the lack of doors on the bathroom and shower but great staff very clean great breakfast! Loved our trip

Partner

10/10

Exceptional

25 May 2026

Debralee

The staff was wonderful and helpful with great places to visit and eat. Francisco was the best!!!!

Family_with_children

10/10

Exceptional

24 May 2026

Kevin

TV in the room did not work unless you log into your apps TV in the bedroom did not work at all,. Continental breakfast menu was limited. They should have an option for non-pork waters I do appreciate them giving me a paper for areas that I can sightseeing near the hotel. Nice place to
Stay .

Partner

10/10

Exceptional

23 May 2026

Rosa Cristina Morfin

The hotel and staff were great, perfect location.

Friends

6/10

Pleasant

23 May 2026

Lavanh

The staff were really helpful and friendly

Partner

8/10

Excellent

18 May 2026

Esteban

.

10/10

Exceptional

18 May 2026

Myli

Very friendly staff loved it there

Friends

10/10

Exceptional

15 May 2026

wanda

Breakfast fresh, excellent service . Jalexis was really sweet and nice to us. beach towels available for used which saved our trip. Loved it overall

4/10

Poor

15 May 2026

Jamel

Although The staff were very friendly and attentive during my 5 day stay, i have had hot water for 1 day literally. I repeatedly told the staff everyday and I still had to quickly shower with ice cold water

Family

6/10

Pleasant

13 May 2026

Danequa

There was no spa. The room was extremely small with the air conditioner directly above the bed, no way to control the air staff had to come to the room if you wanted to adjust the temp. Other than that it was a nice stay

Partner

10/10

Exceptional

12 May 2026

Walter

Hotel is central to many things. Having the grocery store across the street was amazing. Staff was very helpful and friendly. Would stay here again.

10/10

Exceptional

12 May 2026

Ernesto Alonso

Excelente

Self

6/10

Pleasant

12 May 2026

Zach

The staff were wonderful and very personable. The amenities downstairs and breakfast were pretty nice. The room I had was tiny and

10/10

Exceptional

12 May 2026

Wendy

Our stay was excellent from beginning to end. Everything was very clean, comfortable, and well organized. Our room, number 301, was incredibly spacious and very comfortable for me and my three children.

The hotel staff was friendly and attentive at all times, which made our experience even better.

We would like to especially recognize Yalexis at the bar, who does an exceptional job. She was always kind, professional, and very attentive. We also want to thank the man and the lady in charge of breakfast, who were both very accommodating and helpful, making sure we had everything we needed.

We would also like to highlight the managers, who were very accommodating and attentive. Their willingness to help with anything we needed made our stay even more enjoyable and truly enhanced our overall experience.

Overall, everything was perfect, and we have absolutely nothing to complain about. We would definitely stay here again and highly recommend this hotel. Room 301 was amazing and provided plenty of space for me and my three children. ⭐⭐⭐⭐⭐

Family_with_children

6/10

Pleasant

09 May 2026

Dan

Standard room is tiny and offers no privacy for your partner but ok for a single person. Stayed on third floor and the elevator landed about 4 inches below the third floor level. This must be an ongoing issue because there was a sign in the elevator saying to watch your step. Staff was friendly and breakfast omelet was great. There is a market across the street that offered anything you could need. Located a few blocks from public beach access.

Partner

10/10

Exceptional

09 May 2026

Shelley

Staff were very friendly and helpful. Very clean hotel including rooms. Breakfast was great, if you got there before 9:30 , they will cook you an omelette or scrambled eggs etc. If after that they will but may be out of things like toast etc. Located across street from grocery store and near restaurants. Beach is about a mile and a half walk to ocean side beach which is wonderful and Hotel gives you beach towels if you ask. Great stay would
stay there again.

Family

10/10

Exceptional

06 May 2026

Amarri

Ola Boutique was such a beautiful place to stay! The staff was amazing SHOUT out to Elliott who was so welcoming and gave great recommendations to places. Breakfast was great had it prepared every morning. Overall, it was an amazing stay and I will be staying here again when I come back!

Friends

6/10

Pleasant

05 May 2026

Dominique R

The 2nd floor hallway and our room smelled. The website mentioned a gym qhen there is no gym. I think the place need some TLC. The staff is very nice.

Family

6/10

Pleasant

01 May 2026

nancy

Was not what we expected at all. Rooms have nothing in them. No cups or complimentary coffee. Was definitely not worth the price they say it’s worth. Parking was a nightmare. Staff was super friendly!!

Partner

10/10

Exceptional

30 Apr 2026

amanda joanne

Stayed at Ola Boutique for five days and had a really nice experience. The staff was super friendly and welcoming . The place itself was very clean and well kept. definitely somewhere I’d come back to again!

Partner

6/10

Pleasant

29 Apr 2026

Michael

Room required a major make over … seemed like it was in the middle of renoes and then pressed into service due to occupancy needs.

Self

10/10

Exceptional

29 Apr 2026

Noah

The staff were all amazing and really kind

Partner

10/10

Exceptional

28 Apr 2026

SEAN

Clean

10/10

Exceptional

25 Apr 2026

Johanna

El personal muy amable y las instalaciones bastantante limpias

10/10

Exceptional

24 Apr 2026

Karen Lee

The room was very clean and the hotel was quiet. The coffee at breakfast was superb!

Family

10/10

Exceptional

23 Apr 2026

Olvin

Good food good room good area 10/10👍

Family_with_children

10/10

Exceptional

23 Apr 2026

JOSE

Breakfast was ok. First day they brought it out very late. Other days was hit or miss situation. No eggs until you asked for them. Over all it was ok.

Partner

2/10

Poor

22 Apr 2026

YOONCHUL

It was a truly disappointing stay. Upon arrival, I noticed a red stain on the room's carpet, and the overall cleanliness left much to be desired. For instance, there were strands of hair on the duvet and dust accumulated in the corners. Furthermore, the air conditioner was mounted on the ceiling directly above the bed...
It seemed like the filter wasn't changed often, and since it was right above the bed, the wind gave me a headache. Also, the outside door was left open during my stay because the interior walls in the hallway were being painted, so the indoor air quality was poor. Furthermore, this is the first time I've seen a hotel that didn't even provide Kleenex tissues and told me to use a bounty instead. To make matters worse, on the morning of my last day—when I needed to head to the airport—the water stopped working. This made it impossible not only to shower but also to use the toilet properly. I reported the issue to the manager, but I was even more frustrated by their unprofessional handling of the situation; I didn't receive anything resembling a sincere apology, even at checkout. This was my first trip to Puerto Rico, and unfortunately, I don't think I'll be left with any fond memories, all thanks to this hotel.

Family_with_children

4/10

Poor

21 Apr 2026

Peter

They obviously recently renovated this place and took may short cuts

10/10

Exceptional

20 Apr 2026

Mingming

Good breakfast! The people is nice .too

10/10