Name: Hibird- Apartment And Suites Hotel
Address: 1112 Av. Ashford, 00907, San Juan, Puerto Rico, Puerto Rico, PR

10/10

Exceptional

30 Jul 2026

Edwin

Hotel saved us from a horrible BNB experience. Staff was very helpful.

6/10

Pleasant

29 Jul 2026

Digna

You get lost in the hotel with two towers. I felt and hurt my leg and hand crossing from one tower to the next.

10/10

Exceptional

27 Jul 2026

Noel

Amazing staff! Location is best. We got moved to another room due to an unforeseen issue with the generator. Hector responded immediately and moved us as far away possible from the noise. That was exceptional customer service. We are now promoting this hotel to all our family and friends. We sincerely enjoyed our stay. Highly recommend this hotel to anyone planning to go to Puerto Rico.

6/10

Pleasant

27 Jul 2026

Pelumi

Staff members were great, and location was wonderful. Many bugs in the room and thin walls.

8/10

Excellent

22 Jul 2026

raymond

Beautiful place very modern everything super clean the staff above and beyond helpful.
The only downside is the parking a little difficult to find and very tight spaces it took me about 45 minutes to get out of the parking lot. Not bad if you have a smaller car but if you have an SUV or a van like I have very difficult to get out. But other than that the place is beautiful and is right in the middle of everything you need.

8/10

Excellent

21 Jul 2026

Sandra

Clean room and comfortable. Roof top pool perfect 👍 and excellent location.

Family

10/10

Exceptional

20 Jul 2026

isaac

Centric area!

10/10

Exceptional

18 Jul 2026

Tabot Leonell

Very respectful, welcoming and courteous staff on arrival, throughout the stay and during check-out

Family_with_children

10/10

Exceptional

17 Jul 2026

Jonathan

Great place to stay. Many restaurants and shops in the area. Our room was spacious and clean

Family

10/10

Exceptional

14 Jul 2026

Raul

I loved my stay at HiBird Apartments & Suites in San Juan, Puerto Rico. The property was very clean, the staff was friendly and welcoming, and the atmosphere was peaceful and relaxing, making it a great place to unwind. Overall, it was a wonderful experience, and I would definitely stay here again.

Partner

10/10

Exceptional

14 Jul 2026

Vaughan

Clean room nice staff

4/10

Poor

13 Jul 2026

Bradley

I believe I was expecting more based on the photos. I feel like a 2 star rating is appropriate. The rooms were as clean as they could possibly be, but it appeared that the rooms and the area was not well maintained. It frustrated me that the bed frame covered more than half of the window. Barely any lighting came inside the room, and it just felt dim. Shower area needs maintenance. I would also encourage that the walls be painted white for an elevated look. The hotel is in a prime location, so I will give them that! Parking was a bit complicated. Very small space to park. At times, my spouse had to park, then get out of the passenger seat. Small price to pay for on site parking in a prime location.

Partner

10/10

Exceptional

10 Jul 2026

Scott

The staff member that helped us when we first arrived was really amazing! We just finished a long and arduous trip across Puerto Rico. He knew we were exhausted.He kindly held up traffic so that we wouldn’t have to face even more traffic jams to go back around to the parking garage… He was very accommodating and very very kind… The room was small, but nice and clean and cute. The layout of the place is a little confusing, but we were able to figure it out after a while. It’s in a cool area with lots of stores and restaurants around. overall very convenient and comfortable.

Partner

10/10

Exceptional

07 Jul 2026

Joel

Loved it!! Super clean. Everything was walking distance.

Partner

10/10

Exceptional

07 Jul 2026

Carmen

muy buen servicio los del servicio exelente nos recibieron muy amable el personal nos resolvieron todas las dudas los recomendamos y volvemos de nuevo nos fuimos muy contentos

Partner

10/10

Exceptional

30 Jun 2026

Joseph Alan

Stayed 5 nights and wasn’t disappointed. Rooms were spacious and you can see the ocean from the balcony. Location was 1 block from the ocean so easy access and it had all the amenities around. Would highly recommend.

Family_with_children

4/10

Poor

26 Jun 2026

Ravinder

The rooms are not clean and no ventilation at all. Car parking is terrible and you will know about it only after you pay the fee. There are few amenities but overall cleanliness is not matched to what you pay for the stay.

Family_with_children

10/10

Exceptional

26 Jun 2026

Marcela

Muy limpio el hotel , muy buena atención y excelente servicio al cliente todo el tiempo desde la entrada y salida de mi estadía. Está muy bien localizado y hay muchas cosas cerca al rededor por hacer. Muy recomendado

Self

10/10

Exceptional

25 Jun 2026

Gregory

Great place near the beach and very nice restaurants

10/10

Exceptional

25 Jun 2026

Robert

Very modern, clean and friendly/helpful staff. AC worked great

Business

10/10

Exceptional

24 Jun 2026

Gregory

Great location and clean. We would stay here again upon our return.

Family

10/10

Exceptional

20 Jun 2026

Gabriel

Property is in a great location. Room was great only thing is if you get the standard room it does not have a microwave other than that room was great. Best part of the property is the staff all were extremely helpful, polite, and attentive. Can’t praise staff enough special shoutout to Ralph.

Friends

10/10

Exceptional

17 Jun 2026

Drew

Great place to stay i would recommend

Partner

10/10

Exceptional

16 Jun 2026

Michael

Overall hibird is a good place to stay. You have everything accessible to you from restaurant casinos grocery store in San Juan. when it comes to the apartment/hotel, if you want to just bring food and cook in your room you have the option to do that. I did like the Grab and Go, which is located in the lobby that has a standard things, water, snack etc. Will definitely consider staying there again.

Partner

10/10

Exceptional

12 Jun 2026

Kelsey

I had a great stay as someone traveling for business, but bringing family with for the trip. The 2BD penthouse was the perfect setup for us, especially with the private rooftop deck and hot tub. The staff was very attentive, checking in daily during our week-long stay, about our housekeeping needs. The parking garage took some maneuvering, but was doable.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Alexander

Rooms were super clean. Staff were outstanding, always reaching out if we needed anything. Loved staying there and will come back.

Family

10/10

Exceptional

08 Jun 2026

Shannon

We stayed in a double queen room in the back building, behind the main building. There was an easy walkway between the two buildings. The room was spacious and felt clean. Despite being on a busy road, in a busy area of Condado, it was soundproof. We didn’t hear any neighbors in other rooms. Most of the staff were friendly and helpful. Rafael was amazing, he helped us check in the first day and was very informative. He was there most evenings, greeting us with a big smile as we came and went. He was on top of any of our needs. There was a young lady working day shift (we stayed 6/4-6/7) and she was also very sweet and helpful. The only issue we had with staff was on Saturday night, when another staff (Shawn/Sean?) we had not previously seen was working the evening shift. He was preoccupied on his phone and even sitting on the couches in the lobby with his girlfriend or a girl that clearly was not staff. We really missed Rafael that night, greeting us as we came in from dinner. The other negative was the parking situation is very, very tight. There are maybe 8-10 spots on the second level of the main building but it is a very tight squeeze and one way in and one way out, so if you have a bigger SUV, it takes some skilled maneuvering to get in and out of the spaces, as well as up and down a narrow entrance to the garage. The area is walkable and safe. The pools were small but nice and cozy areas to lounge. Would return and definitely recommend a stay here.

Family_with_children

10/10

Exceptional

06 Jun 2026

Irene

Great staff, clean, convient and excellent service

Family_with_children

10/10

Exceptional

04 Jun 2026

astrid

I loved the location, the amenities. Room was beautiful. Staff was absolutely amazing. The Hotels smelled spectacular. I will definitely be back to Hybrid. I simply loved my stay. I didn't want to leave.

Self

10/10

Exceptional

31 May 2026

Antonio

Excellent hotel and staff!

Partner

10/10

Exceptional

31 May 2026

Malaika

The rooms were good, there was room service everyday. However when seeing the shower head in the bathroom there was hard water residue that couldn’t even come off even with scrubbing. I feel that it wasn’t cleaned properly routinely. The customer service and interactions with staff was top tier. Whenever we needed help we always got it and they always pushed us in the right direction when we asked about excursions and things to do. 10/10 would stay there again!

Family

10/10

Exceptional

31 May 2026

Daniel

Super easy and nice.

Partner

10/10

Exceptional

29 May 2026

Maxime

I'm satisfied, I will be back and I will recommend

Everything was good, everybody was sympathic

Nothing bad to say

Self

10/10

Exceptional

25 May 2026

Andrew

Very clean, helpful staff and very close to the beach. Free beach towels, lounge chairs and umbrellas were very helpful. The pool was also very nice.

Only negative was that our AC unit was quite loud. Would stay here again!

Partner

10/10

Exceptional

24 May 2026

francisco mercado

We had a two bedroom which was massive- loved all the space. The terrace faced the street and provided a view of the entire area.

Family

8/10

Excellent

23 May 2026

Carolyn

We loved our stay at HiBird! I was traveling with friends and the apartment was able to accommodate 7 of us with a common room for socializing. The staff was super friendly and responsive. It was also nice having beach access and being close to old San Juan. The only reason I gave it 4 stars is that we booked a suite with a private hot tub, but it didn’t work. The staff was able to get the jets on at one point, but it didn’t heat up. Also, one person had to sleep on the pull out couch and there was no bathroom in the common area for them. It was great having bathrooms attached to all the bedrooms, but would make sense if one was a common bathroom.

Friends

10/10

Exceptional

17 May 2026

Mary

Great location and the rooms were fantastic

Family_with_children

2/10

Poor

15 May 2026

Sze Wan

The hotel price did not match the actual experience and wasn’t worth the money. The room was too small, the condition and maintenance felt outdated, and all of the public facilities were poorly maintained as well. It was also inconvenient to get from the hotel lobby to the guest rooms.

Family

10/10

Exceptional

10 May 2026

Aubrey

Staff was amazing and friendly.

Self

10/10

Exceptional

07 May 2026

Mira

The room was clean, the staff very courteous and friendly and the location was perfect to walk to everything in downtown San Juan

Partner

10/10

Exceptional

06 May 2026

Teresa

We were given a complimentary upgrade to a 2 bed/bath suite, which made the stay very nice. We had a full kitchen, dining room, living room and a balcony. The pool/hot tub was on the same floor as our room so it made it easy to go there to swim and relax. The staff were friendly and provided great tips on local restaurants. Everywhere we ate was fabulous.

Family_with_children

10/10

Exceptional

02 May 2026

Cherie

Only downside was the construction on the building next door. I could hear people talking outside my window early in the morning. Open the curtain to find that my window was next to the loading dock for that jobsite. Very awkward. Had to keep my curtains shut the entire time

Family_with_children

10/10

Exceptional

30 Apr 2026

Alexis

Great staff‼️ very convenient and accommodating

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Yairo

We had such an amazing time at this Hotel. The room with the private Hot Tub was perfect for us as a couple and was extremely relaxing after a long day of adventuring in Puerto Rico. The staff is also amazing and will go above and beyond to accomodate guests. I have nothing but praise and positive things to say about this place. The location is amazing as everything is close by. I wish I could have stayed longer. You can not go wrong booking this place. Even if you don't get the private Hot Tub they do have a pool on site as well.

Partner

10/10

Exceptional

28 Apr 2026

Pamela

A+

8/10

Excellent

22 Apr 2026

Barry

good

Partner

10/10

Exceptional

22 Apr 2026

Frances

Our stay at HiBird was just what we needed. The room was spacious and comfortable and the lobby and pool were beautiful. However it was the staff that really elevated the experience. They were incredibly kind and welcoming and on multiple occasions went out of their way to assist us. To top things off the restaurant at the hotel is delicious!

Family_with_children

8/10

Excellent

21 Apr 2026

Mary

Once the construction is done around this place and it is quiet it will be so relaxing. There is a beach club to escape the noise. Very nice staff. Would return for sure

8/10

Excellent

20 Apr 2026

Erin

Hotel is in great location, staff are very friendly, a/c was powerful, blackout curtains, and access to beach club chairs was of value. However, room could be more functional: place for towels and toothbrushes at bathroom sink, larger bed side tables, kettle, etc. The hotel pools also did not appear as we expected; one is on a roof, but without a view and given construction in neighbouring lot, not relaxing and with limited sun.

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Thomas

Parking is a challenge. Vew few spots on the 2nd floor and they are VERY narrow. Rent yourself a small car if you stay here. Hotel room was nice, big, clean. Had almost no storage space to unpack. No dressers, No night stand with drawers. One open closet with some hangers and a few shelves. Water pressure was just OK. Could be better. Bathroom also lacked storage around sink. Air conditioner in the room was noisy, so bring your ear plugs.

Pools were nice. Hot tub was VERY NOT. Too hot for our taste. Staff was very nice and helpful. Location was excellent near the beach and lots of restaurants and casinos.

Partner

10/10

Exceptional

18 Apr 2026

Dennis

Convenient location. Walking distance to many restaurants. Spacious room. Highly recommend it!

Family

10/10

Exceptional

18 Apr 2026

Casey

Beautiful place to stay. Located in a nice area with lots of shopping. Walking distance to beach. Overall good experience.

Friends_and_family Family

2/10

Poor

16 Apr 2026

Mkalo

Getting woken up at 6am every day due to works next door was not ideal while on holiday!!! Workers useless acted like they had no idea what I was on about when the building being built was next door

Partner

10/10

Exceptional

13 Apr 2026

John

Staff were really nice!

Self

10/10

Exceptional

13 Apr 2026

Shannon

Good stay in a great location for Condado beach activities, restaurants and beach.

10/10

Exceptional

12 Apr 2026

Jenn

Absolutely amazing. This place went above and beyond to accommodate our large party of 8 after another online booking agency canceled our reservation while we were landing in Puerto Rico. The other company won't let us write a review on that rental because we never got to stay there… what?
Anyway, this place was perfect. They knew we were flustered when we arrived and welcomed us, took our bags, and made several dinner recommendations as they finished our room, which we had literally booked an hour beforehand. They went ahead and had us parked in the garage and unloaded, so our bags would be in our room when we returned. 5 stars for being amazing humans with a great, clean, and stunning hotel.

10/10

Exceptional

12 Apr 2026

Adnan

Very nice hotel. Located at the heart of Condado with many dining options. Very Close to the beach as well.

Family_with_children

10/10

Exceptional

08 Apr 2026

Lauren

The staff is so friendly!

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Isaiah

Clean lobby. Amazingly friendly staff. Wasn’t able to get room cleaned/bed turned over in the 3 days we were staying there. Staff was still very friendly and responsive when asking for more towels.

10/10

Exceptional

01 Apr 2026

Ethan

Good morning! They say location is everything and in this case it’s 100% true. HiBird is in the middle of all the action - beach, resturant, old city. The hotel was nice- could use more drawers in room, but wasn’t in San Juan for room, but for the fun!! Staff excellent

Friends

8/10

Excellent

31 Mar 2026

Ramon

The hotel is not perfect but , employees and facilities are excellent, OK for the price and location. Except for the Parking lot. I learned about the limitations of the Parking lot from a previous before the trip because I read some else review on the problem with it.

10/10

Exceptional

30 Mar 2026

LaQuisha

An absolutely amazing stay! The staff was incredibly helpful and always available. A special shout-out to Hector, who went above and beyond to assist us with everything we needed. We will definitely stay here again and highly recommend this property!

Partner

10/10

Exceptional

24 Mar 2026

America

My stay at HiBird Apartment Condado was everything I hoped for and more. The two-bedroom apartment was thoughtfully designed, with each room featuring its own private restroom and shower. Perfect for both comfort and privacy.
The property itself is stunning, with a beautiful pool area and an unbeatable location just a short stroll from the beach. The blackout shades were an unexpected highlight. They made it easy to unwind and recharge after enjoying everything Condado has to offer.
Highly recommend for anyone looking for a stylish and convenient stay in Puerto Rico.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

xavier

Staff was helpful, rooms got cleaned, stuff was near by to do. I you want the true tourist feel go here. There’s no space for anything because it is so packed. Traffic if terrible. Partying went on for long time outside. There was loud construction and cars all night. If you want the tourist feel but more space and less people isla verde I recommend. I learned my lesson.

10/10

Exceptional

20 Mar 2026

Henry

Front desk staff was very helpful and professional. Cleaning team were friendly and did a great job

Friends

10/10

Exceptional

20 Mar 2026

Cameron

Clean and spacious room. Walking distance to beach, shops, and numerous dining options. Would definitely recommend!

Partner

10/10

Exceptional

19 Mar 2026

Gabrielle

Could do more room service

10/10

Exceptional

19 Mar 2026

Kimberly

A nice place to

10/10

Exceptional

17 Mar 2026

Randall

We had a suite on the lower level of the rear building. The property was clean and the staff was professional and engaging. We enjoyed the lower pool, which was lovely and never made it up to the third floor pool. We also enjoyed the hot tub on our patio! The neighborhood felt safe and there were some great dining options within an easily walkable distance.

Partner

8/10

Excellent

16 Mar 2026

Brittany

I think for the amount of room I had I paid too much for it. I really don’t understand why it was $1300 even with the room having a jacuzzi and terrace. The toilet was broken. The room was infest with mosquitoes. The laundry in the building didn’t work but because of the amazing staff I was able to make the most of it and was really happy with my stay

Friends

8/10

Excellent

14 Mar 2026

Natasha

Excellent location, pool area could use some sprucing up and cleaning. Check in staff were extremely nice but def need more help. Only 1 person(per shift) for check in/out, towel service, questions etc... it was a very long wait for the simplest of things...the staff did the best they could with such a busy weekend but maybe another person would be helpful. Our room had a leak from the shower above us, luckily it was in the bathroom so we placed towels on the ground. The room was very spacious, loved the mini kitchen in our 1bedroom suite, made breakfast with a kid very easy. Overall an OK stay. The proximity to the beach, restaurants and convenience stores made this stay decent.

10/10

Exceptional

12 Mar 2026

John

Good location to shops and restaurants

Partner

10/10

Exceptional

09 Mar 2026

david

Terrific location just off Condado. Plenty of restaurants and shops within walking distance. Nice pools.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Tyler

Me and my significant other had the room with the private hotub/balcony. It was nice, but the room had one ac unit against the window, and the doors and windows did not seal great so it was hard to get the room cold. Other than that, the shop/restaurant downstairs was convenient. The hotel itself is in such a good area, 10-15 min from old San Juan’s restaurants, shops, and night life. Highly recommend if you’re a sushi person or anyone trying to find local food, tayzan and ropa vieja grill. Lastly, the hotel was very on top of giving us recommendations for food, excursions, and bars.

Partner

2/10

Poor

06 Mar 2026

Sofia

Unfortunately

8/10

Excellent

03 Mar 2026

Karin

Clean room, nice staff

4/10

Poor

03 Mar 2026

Irena

Yes, plenty of shops but the construction nexy door prohibited us to use the pool. Started at 8am and finished at 4pm. Cement all over the pool

Partner

10/10

Exceptional

01 Mar 2026

Jose J

Everything was great everything was great everything was great 👍

10/10

Exceptional

28 Feb 2026

Sammar

Very cute place! Amazing private outdoor space.

8/10

Excellent

28 Feb 2026

Jorge Jacobo

I was ok. But not 5 star

10/10

Exceptional

27 Feb 2026

Simon

Great hotel, great room and great staff! it was a lovely experience and I would stay at HiBird again!

Partner

10/10

Exceptional

25 Feb 2026

Michael

Awesome staff, clean room, and perfect location.

Family_with_children

10/10

Exceptional

21 Feb 2026

Jared Michael

It was nice to have daily cleaning of the room

6/10

Pleasant

21 Feb 2026

Yahya

Room was clean just VERY noisy on the outside. Heard my neighbors next door for a bit but didnt mind the \"action\".....lol.... other than that it was comfortable. Staff was AMAZING! Joshua was very courteous and welcoming.

Family_with_children

10/10

Exceptional

21 Feb 2026

Scot

Clean room. Amazing staff. Wonderful hot tub on our private back porch. Close to great restaurants and a casino!!!!

Partner

10/10

Exceptional

18 Feb 2026

Olman

I almost hesitated to give this place five stars — not because anything was wrong, but because the experience was too good and I selfishly wanted to keep it a secret! 😄 This spot is truly a hidden gem, and we would absolutely love to stay here again.

The place was spotless, the service was outstanding, and the location could not have been better. Everything you could possibly want — the beach, fantastic restaurants, a convenience store, and even a casino — was all within about a 3-minute walk. It made the entire stay incredibly easy and enjoyable.

We had an amazing time, and while part of me wants to keep this treasure hidden, they’ve earned every bit of this five-star praise. Highly recommend!

Family_with_children

10/10

Exceptional

17 Feb 2026

Albert

Everything about the stay was amazing except the tight parking. Staff were friendly and the rooms were great! Will definitely stay here again.

Partner

8/10

Excellent

14 Feb 2026

Robert

The room was clean. The service was okay. The pool was nice. Checkout was too early. And one day they did not clean our room.

Leisure Partner

10/10

Exceptional

13 Feb 2026

DLeah

Clean rooms, however, it cleaned on my last day there. Staff were amazing. One went out the way to help me get a beach towel -land told me where to go to get the complimentary chairs/umbrella.

Leisure Friends

10/10

Exceptional

13 Feb 2026

Jessica Ann

Staff great

10/10

Exceptional

12 Feb 2026

Scarlett

Great room and facilities. The staff were all really friendly and the hotel itself is in a lovely location

Leisure Partner

8/10

Excellent

11 Feb 2026

Jo Ann

The facilities were clean, the staff was amazing and courteous. The room, however, was uncomfortably small. It was not evident in the photographs at all. We had to keep moving our luggage around just to get in and out of bed and to the bathroom. I do think that some of the rooms were better than others. Anyone who is not nimble and flexible would not have been able to safely stay there. The staff was great and the location was wonderful. Just verify the size of your room before booking.

Leisure Partner

10/10

Exceptional

11 Feb 2026

John

Relaxing stay. Private hot tub in king suite was unexpected but very enjoyable. Staff was friendly and attentive.

Leisure Family

8/10

Excellent

10 Feb 2026

Robert

Clean, spacious room. Friendly, helpful staff. Free sunbeds and umbrella at the local beach. Beach towels provided on request. Good area with a mix of restaurants. Taxi needed to go into Old San Juan or the large shopping mall

Leisure Partner

6/10

Pleasant

08 Feb 2026

Merrill

Check in could be better. Room was a long walk and very small

Leisure Family

8/10

Excellent

07 Feb 2026

Brian

Place was super clean staff was fantastic.Although for a vacation destination, a ten a m checkout is a little ridiculous.

Leisure

8/10

Excellent

07 Feb 2026

Jeffrey

Great staff, very clean room, excellent location.

10/10

Exceptional

06 Feb 2026

Donna

This hotel is literally fantastic. My first day in PR it was raining and windy and the power went out and the generator was so loud in my room, they upgraded me to a 2 bedroom suite with balcony and it was breath taking. I went back to my original room by choice and it had a private Jacuzzi on the patio which was the highlight of our stay! Staff is so responsive and sweet. Close to everything you need and beach. Definitely would stay again! 10/10

Family

10/10

Exceptional

03 Feb 2026

Alice

The room and hotel was clean and modern and great location.

6/10

Pleasant

01 Feb 2026

Cynthia

The room was clean. One day we asked that it be cleaned and they forgot. Did not like that there was no salt and pepper in the kitchen, Did like the espresso machine. I think their check out time of 10:00 is too early. Late check out is 11:00. Front desk was great for restaurant recommendations and tours.

Partner