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The Wave Hotel Condado by IHG

Puerto Rico Island · Puerto Rico

76 Condado Ave San JuanView location

7.8/10Very good1,070 Reviews
Cleanliness7.8/107.8
Service8.6/108.6
Comfort7.2/107.2
Condition7.2/107.2
Amenities7.0/107.0
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  • Hotels with charm

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Wave Hotel Condado by IHG

Enjoy rooftop views at The Wave Hotel Condado by IHG in San Juan's Condado district, just a short drive from the Museo de Arte de Puerto Rico and Condado Beach. The hotel offers 47 air-conditioned rooms equipped with refrigerators, flat-screen TVs, and complimentary Wi-Fi.

Guests can also utilize the business center, concierge services, and a 24-hour front desk with multilingual staff. Additional amenities include a vending machine and a common area television. Bathrooms include showers, safes, and desks, with daily housekeeping provided.

Read more about this hotelShow less

Located in San Juan (Condado), The Wave Hotel Condado is within a 5-minute drive of Museo de Arte de Puerto Rico and Condado Beach. This hotel is 2 mi (3.3 km) from Puerto Rico Convention Center and 2.2 mi (3.6 km) from Port of San Juan.

Make yourself at home in one of the 47 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include a computer station, a 24-hour front desk, and multilingual staff.

Popular amenities

Free WiFi
Concierge
Entertainment
Beach services
Smoking areas

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available By ocean LGBTQIA+ friendly Professional property host/manager Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 11 Pet max weight (per pet) in lb is 25 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Service fee: 19 percent
    • A damage deposit of USD 150 will be collected before check-in.

    We have included all charges provided to us by the property.

  • You need to know
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 100.00 per accommodation, per stay
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out fee: USD 50.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Laguna del Condado 0.3 km / 0.2 mi
Plaza Antonia Quinones 0.4 km / 0.2 mi
Atlantic Beach 0.5 km / 0.3 mi
Caribbean Cinemas Metro 0.5 km / 0.3 mi
Parque La Ventana al Mar 0.6 km / 0.3 mi
Casino del Mar at La Concha Resort 0.6 km / 0.3 mi
Plaza del Mercado 0.7 km / 0.4 mi
Conservatory of Music of Puerto Rico 0.8 km / 0.5 mi
Calle Loiza 1.1 km / 0.7 mi
Centro de Bellas Artes Luis A. Ferre 1.2 km / 0.8 mi
Museo de Arte de Puerto Rico 1.3 km / 0.8 mi
Condado Beach 1.4 km / 0.9 mi
Pavia Santurce Hospital 1.4 km / 0.9 mi
San Jorge Children's Hospital 1.6 km / 1 mi
Paseo Caribe 1.9 km / 1.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (main building): 7
  • Double rooms: 12
  • Suites
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Airport
  • Small pets allowed (under 5 kg)Extra charge
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
Show 18 more facilities & services
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Laundry serviceExtra charge
  • Multilingual staff
  • Air conditioning in public areas
  • Lift access
  • Sun terrace
  • Luggage room
  • Non-smoking area
  • Smoking area
  • Photocopier
  • Business centre
  • TV lounge
  • Continental breakfast
  • Deposit on arrival
  • Identification card at arrival
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    The Wave Hotel Condado by IHG

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 17 m²SGL.ST
    SINGLE STANDARDPhoto unavailable1 photo

    The Wave Hotel Condado by IHG

    SINGLE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Fridge
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Toiletries
    • Satellite TV
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    The Wave Hotel Condado by IHG

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    The Wave Hotel Condado by IHG

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B-1

    Photos are not available for this room type.

    The Wave Hotel Condado by IHG

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    The Wave Hotel Condado by IHG

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    The Wave Hotel Condado by IHG

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 17 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    The Wave Hotel Condado by IHG

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Fridge
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Toiletries
    • Housekeeping
    • Cable TV
    • Satellite TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Wave Hotel Condado by IHG

7.8
Very good
1,070 Reviews
Cleanliness
7.8 /10
Service
8.6 /10
Comfort
7.2 /10
Condition
7.2 /10
Amenities
7.0 /10
100 reviews shown
10/10
Exceptional
26 May 2026
Ari
Quiet and cleam
Self
10/10
Exceptional
18 May 2026
Porsha Laquanette
Friendly staff and clean property.
Family
10/10
Exceptional
18 May 2026
Vanessa
El hotel tiene muy buena localización. El personal fue muy atento. La habitación estuvo limpia y muy cómoda.
Partner
10/10
Exceptional
06 May 2026
ANGEL L
The place was under construction which I was aware of so that was a nonissue for me. The AC had an override feature that I was not too happy with. Maybe it was because of the construction but I made the best of it. Staff was very friendly and accommodating which made the stay a much better experience. Santurce is the town I love to stay in because of all the stores and restaurants there. I definitely would recommend going to visit The Wave again.
Self
10/10
Exceptional
02 May 2026
Laquentis
Close and walkable to the beach, and restaurants
Self
8/10
Excellent
02 May 2026
marina
A/C and staff GREAT!
Self
10/10
Exceptional
30 Apr 2026
Ana Yasil Mateo
El personal muy amable
Partner
8/10
Excellent
29 Apr 2026
Christian
Easy access to restaurants and close to the Condado beach area (a few minutes walk). Staff is amazing (thanks Diana!). The place is typically nice, though they're currently remodeling the property, so there was a lot of noise in that regards during the day. Still recommend it.
Business
4/10
Poor
24 Apr 2026
Sandra
It was construction
Self
10/10
Exceptional
21 Apr 2026
Howard
The hotel is being upgrading will be completed next year my stay was fantastic and even well organized a excellent location for getting around the staff was awesome this is my second stay last time was April 2024 and highly recommend can't wait to see the completion of the remodel
Friends
8/10
Excellent
15 Apr 2026
Israel
Yes
Self
10/10
Exceptional
11 Apr 2026
Rafael
Clean room, very nice staff, great location. Cons: no parking, no pool, jacuzzy out of service.
Friends
4/10
Poor
05 Apr 2026
Richard
Small room, dark dirty halls, no food on property, room poorly lit, no clothes storage, no countertops, had to go to front desk for a hairdryer.
10/10
Exceptional
04 Apr 2026
Rashauna
Great place to stay
Friends
10/10
Exceptional
01 Apr 2026
Danitza
The staff was amazing. The air conditioner worked perfectly. There is not much parking and the room was decent for the area that I was in.
Friends_and_family Friends
6/10
Pleasant
30 Mar 2026
Jerald
Ij at
6/10
Pleasant
21 Mar 2026
Nicholas robert
good food around the property. The bathroom flooded the entire room on the last day, otherwise stay was good nice staff.
8/10
Excellent
19 Mar 2026
YVONNE
Been here many times. For the price its the best you will get, conveniently close to everything.
8/10
Excellent
17 Mar 2026
ALFREDO
It's an OK hotel; basic stuff in the room. Location is amazing! Staff are great!! They are under the process of a New Management Company.
Partner
6/10
Pleasant
17 Mar 2026
Deaira
No pool no hot tub
Friends
8/10
Excellent
08 Mar 2026
Lauren
The room got the job done and housekeeping kept the room clean
Friends_and_family Friends
4/10
Poor
28 Feb 2026
Louise
The room was very poorly maintained. The electronic key panel moved around because the door was broken, the fridge was rusty inside and out, there was no plug in the broken sink and water was leaking from somewhere in the bathroom. Also the toilet constantly ran all the time unless I took the cistern lid off to stop it. The room was at the front so extremely noisy from the traffic until around 1 or 2am each night. Also only being single glazed didn’t help.
I asked to be moved but was told the hotel was full. I did take photos as proof.
The bed was comfy but linen wasn’t white - more greyish from age.
Apart from the staff member the 1st night all the others I encountered were so friendly and helpful especially the lady.
Leisure Self
8/10
Excellent
22 Feb 2026
Antony
Staff was great!!!!
Partner
10/10
Exceptional
19 Feb 2026
Spencer
Great area and great rate . I’ll stay there again for sure.
8/10
Excellent
19 Feb 2026
Maria
Good
10/10
Exceptional
16 Feb 2026
Leah
clean room nice area
8/10
Excellent
08 Feb 2026
Betty
The staff was amazing, the rooms were clean. The hotel is very dated with signs saying it under construction. Will definitely return for future stays!
Friends_and_family Friends
10/10
Exceptional
02 Feb 2026
Lisa
we stayed here just for one night before a cruise
Nice place.
4/10
Poor
02 Feb 2026
Patrick
It was like staying at a motel 6. No amenities what so ever. The room was very clean though and the coffee was great.
Leisure Family
4/10
Poor
02 Feb 2026
Sadie
Staff was good. Water was shut off right after checking in from airport for 1 day stay. Hotel was disappointing for the cost.
8/10
Excellent
01 Feb 2026
Sierra
Staff was very courteous towards my family and I
Leisure Family
6/10
Pleasant
27 Jan 2026
Richard
Room was good, but the hall carpet was not clean or in good condition, the elevator had operational issues, and hall walls need to be renovated.
Business Partner
10/10
Exceptional
26 Jan 2026
Rowena
Cozy place
Leisure Friends
6/10
Pleasant
25 Jan 2026
Rafael T
Lobby y pasillos descuidados
Business Self
4/10
Poor
24 Jan 2026
Kenneth
The staff has been wonderful. The accommodations have been lacking. No hot tub, no rooftop bar, no breakfast, and the fire alarms have been going off all night. All ameneties listed, were promised prior.
Leisure Family
8/10
Excellent
23 Jan 2026
Daisy
Staff are very friendly. Comfortable for a short stay. It could use a hair dryer, wifi, working t.v and more comfortable beds. But this was not a deal breaker for me. I loved staying here regardless it’s very clean and smells nice. A bonus is they have brochures with excursion information.
Leisure Family
10/10
Exceptional
18 Jan 2026
Michelle
Very good
10/10
Exceptional
18 Jan 2026
Ashley
Very nice staff and area was 7 min walk to beach and dining.
Leisure Partner
4/10
Poor
17 Jan 2026
Houston Eye
The staff was great. Room had no safe , Kleenex, hair dryer, cups or ice bucket. 1 Towel and a coffee maker only.
Partner
10/10
Exceptional
17 Jan 2026
Terrence
Great location to Condado activities. Good value for money.
Leisure Partner
10/10
Exceptional
15 Jan 2026
William
Nice property near everything. Soon to be remodeled
6/10
Pleasant
02 Jan 2026
Lynda
Nave Bank has announced a $7 million financing for the renovation of the iconic The Wave Hotel Condado, located in the heart of Condado, San Juan.
It needs a hug. People at the front desk were kind.

Friends_and_family Friends
6/10
Pleasant
02 Jan 2026
Juan Carlos
Tienen que mejorar las habitaciones
Partner
10/10
Exceptional
31 Dec 2025
Tawana
Amazing rooftop views, 2 blocks walk to beach, near all restaurants and staff are amazing! We will be returning.
Leisure Partner
10/10
Exceptional
19 Dec 2025
Norberto
Excellent hotel, very central to a lot of places and amazing staff. The only thing is parking so if you rent a car be ready to pay $25 to park and not even on hotel premises
Leisure Partner
10/10
Exceptional
18 Dec 2025
Rosalie
Bar only had complimentary coffee. I was there 5 days, i noticed that room was not cleaned after the 3rd day. Only towels were replaced.
Leisure Self
4/10
Poor
15 Dec 2025
Wayne
8t guy ÿy h ÿÿ5yÿb 4g t gv. Gtt
2/10
Poor
15 Dec 2025
Michael
Good
10/10
Exceptional
29 Nov 2025
Stanley
Clean and convenient location.
Leisure Family
4/10
Poor
25 Nov 2025
Brock
I was completely duped by this hotel. THIS IS NOT A 3 STAR HOTEL! This hotel isn’t even a 2 star hotel. False advertising. Ruined the first 2 days of my vacation.
Leisure Partner
4/10
Poor
24 Nov 2025
Luciano
Good stay and close to everything
8/10
Excellent
23 Nov 2025
Christian
Todo bien
10/10
Exceptional
18 Nov 2025
Raymond
Everything was fantastic will stay here agains
Leisure Partner
8/10
Excellent
18 Nov 2025
Everton
Yes
Leisure Family
10/10
Exceptional
17 Nov 2025
Tiffani
Nice and comfortable room
Business Friends
6/10
Pleasant
17 Nov 2025
Tyrone
No iron in the rooom towels need to be change look like they been around for years no even white just for a over night it’s ok
Partner
6/10
Pleasant
15 Nov 2025
David wayne
I asked for a queen bed gave us two double beds. The motel room itself was half done as far as no towel rack on the wall only a shower curtain for the shower and there was no breakfast available. They were under construction, which makes it really bad.
6/10
Pleasant
13 Nov 2025
Francis
The room was in good condition, The carpets in the hallways appeared old and not very clean, The people manning the desk were all very good and helpful. They immediately responded to our requests and assisted us with connecting with Uber and visiting Old San Juan.
I thought the room rate was rather high?
Leisure Partner
10/10
Exceptional
12 Nov 2025
Rosemary
Cleanliness of room, attentiveness of staff at all hours and safety
Business Self
10/10
Exceptional
11 Nov 2025
Luis A
Like
Leisure Family
4/10
Poor
10 Nov 2025
Christina
Staff was very nice. The hotel
6/10
Pleasant
10 Nov 2025
Zahira
Buena localización y servicio, la propiedad puede mejorar pero es una opción económica para resolver
Self
6/10
Pleasant
07 Nov 2025
fernando
Staff was good but the room with old bridge needs to be replace
2/10
Poor
06 Nov 2025
Maribel
Room was not as expected. Towels were stained and old
Leisure Partner
10/10
Exceptional
31 Oct 2025
Bryan
3 time staying here and I love it so much!
Leisure Friends
8/10
Excellent
30 Oct 2025
dana
The room was nice and clean and serviced when needed. The staff was also nice, friendly, and welcoming.
Partner
2/10
Poor
27 Oct 2025
Lawonda
It’s terrible, the air conditioning was leaking water, the room smells like mold, they was being very rude when you ask them to take out the trash, the towels and sheets was dirty.
Leisure Family
8/10
Excellent
27 Oct 2025
Ebony Monique
Friendly Staff
8/10
Excellent
26 Oct 2025
Angel
Internet was average TV was bad
4/10
Poor
23 Oct 2025
Eldra
AC was no working well too humid in the room
I got some insect bites in the bed at night
6/10
Pleasant
22 Oct 2025
Estefania
Perfect location! However, the room does not look in the best of conditions and was very humid. Also, there is no parking at the property.
Leisure Family
10/10
Exceptional
21 Oct 2025
karl
I love this place
Leisure Self
6/10
Pleasant
20 Oct 2025
Alexandra Patricia
Rooms aren’t clean
10/10
Exceptional
20 Oct 2025
Anashalys
clean room
6/10
Pleasant
19 Oct 2025
Manel
Lots of shops and restaurants around, room was not clean specially the bathroom, lobby staff very nice.
Leisure Family
8/10
Excellent
17 Oct 2025
James
Nice hotel in a nice area with a very cold AC. Very close to the beach and close restaurants. Furniture was a bit worn though but overall good place to stay.
Leisure Partner
10/10
Exceptional
15 Oct 2025
Christopher
Friendly staff, good location - felt safe.
Leisure Self
6/10
Pleasant
15 Oct 2025
Glenda
Staff was professional
Business Self
4/10
Poor
12 Oct 2025
Michaela
The room was mostly clean. However the room looked like it was half under construction with mud/spackle on the walls. The towels were a dingy off white/brown color that looked like they were stained dirty. You could hear noise outside of the hotel the whole night and could hear everything in the room next to you including their tv and conversations.
Leisure Partner
2/10
Poor
09 Oct 2025
Camille
The staff was amazing, location was perfect to the beach and shopping. The room was okay, dated but it wasn't bad. The sink was stopped up so while brushing our teeth we had to keep the water off. The air didn't work after the first day oh and I have several bumps on my body and so does my boyfriend. My thighs, arms and stomach. Again, the staff was great but the rooms need work done to them. Oh and the bar from what we were told is not apart of the property. It was a party going on and we could not attend because we were not on the guest list.
10/10
Exceptional
08 Oct 2025
Yolanda
The only problem I had was that thier is no parking
Leisure Partner
10/10
Exceptional
08 Oct 2025
Laila
From my short trip everyone was friendly, helpful, and I saw a lot of cleaning going on.
Leisure Friends
4/10
Poor
06 Oct 2025
Antonio
We are writing regarding our recent stay. Unfortunately, the experience was very disappointing. The room was not clean (the floor was slippery and the towels had hair on them), the bed squeaked loudly, and the noise from other rooms was excessive. Several amenities did not work as advertised: the hot tub was lukewarm with no jets, the shower did not function properly, and the microwave was broken when we asked to heat our food.

In addition, we were told the lobby would be locked at 11 p.m. for safety, but when we returned at 12:40 a.m. the doors were still open, which made us feel unsafe.
Leisure Partner
2/10
Poor
06 Oct 2025
Mark
The Wave Hotel doesn't respond to messages via the Hotels.com platform. Their phone number doesn't work and they don't have a working website, so we aren't even sure if the hotel is actually open. We tried multiple times to contact them about a late arrival and they didn't respond, so we had to find an alternate hotel (and spend more $$) as a result. Even the Hotels.com customer support team failed to contact them when we asked for help. Either this hotel is no longer in business or it simply doesn't operate in a professional manner. We wasted time and money as a result. Horrible experience.
Partner
6/10
Pleasant
06 Oct 2025
Bryan
Yes there were shops and food nearby
Leisure Friends
6/10
Pleasant
03 Oct 2025
Shacha
It’s very out dated definitely not a place to stay to long it was a last minute trip cause I extended my trip and my other hotel was booked I mean it was okay if it’s to change and shower bathroom is very small and the tv is very old felt like I was at my grandma house and the sheets are very rough
10/10
Exceptional
02 Oct 2025
Michel
Shops nearby, clean room
2/10
Poor
30 Sep 2025
Preet
Totally different with compare to photos
10/10
Exceptional
28 Sep 2025
Mileydis
Excellent customer service 💯
Leisure Partner
10/10
Exceptional
28 Sep 2025
Laura Castano
Clean and peaceful
Business_and_leisure Partner
10/10
Exceptional
24 Sep 2025
Carolina
Location was perfect staff was amazing friendly and welcoming
10/10
Exceptional
23 Sep 2025
Brendan
This was the perfect place to stay for my first time visiting PR. I was able to walk to the beach along with having access to various restaurants. Taking a uber or taxi from my hotel was perfect because it was about a 10 minute drive to the stadium (concert), Old San Juan, or the airport. The staff was great in helping me get checked in & out. There were available 24 HR a day ! Definitely would book at this hotel again
Leisure Self
4/10
Poor
22 Sep 2025
Jasmine
It was a convenient location, however there were some issues. There were stains on the sheets, the bed was itchy, hot tub didn’t work and when it did the rooftop was rented out for a party so hotel guests couldn’t go up there. Air conditioning was not working, it was too cold about 58 degrees. We had to turn off the AC in order for the temperature to increase. The Hotel does not look bad from the outside but there are some flaws. For the price i would have rather paid more for a cleaner place.
Family
2/10
Poor
22 Sep 2025
Yong Thomas and Billy
Nothing
Leisure Family
6/10
Pleasant
21 Sep 2025
Lynette
Na
2/10
Poor
18 Sep 2025
Thomas
This property is not close to the beach.Or to food options
Leisure Partner
10/10
Exceptional
14 Sep 2025
Ladynith
This hotel is great. The location is very convenient and close to everything.
Leisure Friends
2/10
Poor
13 Sep 2025
cynthia
From day one, we had experienced issues with the air conditioning, which were only resolved temporarily instead of being addressed by providing us with another room. Upon entering the hotel, we noticed a strong smell of mold rather than just humidity. Additionally, my friends stayed in the adjacent room and found black mold on their bathroom walls. When we raised our concerns at the front desk, they seemed to regard the issues as normal.

There also weren't enough power outlets in the room, making it difficult to charge our devices. As a result, we decided to check out of this hotel.
10/10
Exceptional
11 Sep 2025
Ericka Cecilia
Goood I recommend it
Leisure
8/10
Excellent
09 Sep 2025
Milagro
Convenient

Location & surroundings

The Wave Hotel Condado by IHG
76 Condado Ave San Juan, San Juan, Puerto Rico

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The Wave Hotel Condado by IHG

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