Name: Abitta Condado By Ihg
Address: 6 Clemenceau, San Juan, PR

8/10

Excellent

12 Mar 2026

Gloria E

My stay at Abitta Boutique Hotel was overall pretty average. The hotel itself is fine, but it didn’t really stand out in any particular way. The room was clean enough and had the basic amenities you’d expect, but nothing about the experience felt especially memorable.

The staff were polite, but interactions were pretty minimal and the service felt a bit standard rather than particularly welcoming or attentive. The facilities and common areas were decent, though they felt somewhat basic compared to what I expected from a hotel.

The location is convenient and made it easy to get around the area, which was probably the biggest positive of the stay. Overall, the hotel gets the job done if you’re just looking for a place to sleep, but it didn’t quite deliver an experience that stood out from other mid-range hotels. Not a bad stay, just fairly mediocre.

Family_with_children

10/10

Exceptional

09 Mar 2026

MARIE

Nice stay and great location! Staff was lovely!

6/10

Pleasant

20 Feb 2026

Cynthia

Location was great, close to the beach and lots of restaurants.
It has a restaurant on the property and food was good.
There is also laundry available onsite which was nice.
However the hotel itself is dated. They are trying to upgrade the rooms but very slow going.
Common area washrooms were slow to be restocked with supplies. Pool gets limited sun.

10/10

Exceptional

14 Feb 2026

Heather

Clean room and super nice front desk staff. We will stay here again. We stayed for a few days before a cruise and in the 2 bedroom suite and it accommodated 2 couples. The deck was huge and had a great view. The location is easy walking distance to the beach. Loved it.

Friends_and_family Friends

8/10

Excellent

02 Feb 2026

Richard

Beds were comfortable and room was clean.

8/10

Excellent

26 Jan 2026

Denise

Staff was very helpful. Room was clean, but remants of party dressing was still on the floor & the shower had black something on the caulk in corners & around bottom.

6/10

Pleasant

09 Jan 2026

Amber

Clean room.

Leisure Friends

6/10

Pleasant

06 Jan 2026

Sue

Virtually no pool seating (six chairs/ pool looked dirty - checkin took almost an hour as desk person had to go to supervisor to find available rooms. And they didn't hold a room for a family member whose flight was delayed till 4 am even though she called, we told them, others told them.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Benjamin

Clean room, friendly staff!

6/10

Pleasant

28 Dec 2025

Monica

The room was in decent condition and air conditioner and air purifier was great. The lobby wreaked of smoke from the restaurant and our room wasn’t ready when we arrived at 4. But the staff was really nice at the front desk and we only had to wait about 10 min before our room was ready. They gave us a $25 credit for breakfast the next day but the restaurant overcharged us for breakfast sadly, and once again the restaurant and hotel lobby wreaked of smoke again.

Leisure Friends

2/10

Poor

01 Dec 2025

Rick

Hotel charged a resort fee, even though it wasn't a resort at all, not on a beach, just a hotel on a city street, no basis at all for a resort fee.

Leisure Partner

8/10

Excellent

13 Nov 2025

Eric

Staff was very helpful and polite. Restaurant food was top notch. Only issues were tv kept freezing up and the A/c unit was loud. Also the staff should warn and post notice the street floods daily during high tides. Several car interiors were compromised with salt water

Leisure Self

8/10

Excellent

10 Nov 2025

Richard

My room was fine and the bed was very comfortable but the staff really made the stay worth it, as they were all very friendly. The in-house restaurant was great and offered large portions, so go hungry.

Business Family

8/10

Excellent

07 Nov 2025

Ismael Rodrigo

Clean room

Partner

10/10

Exceptional

05 Nov 2025

Sara

Wonderful stay- it was a short but memorable stay as the staff made us feel so welcomed and accommodated our every need. It was my nieces first birthday and Mia and her team were amazing.

Leisure Family

10/10

Exceptional

05 Nov 2025

Rafael

Recommend

10/10

Exceptional

22 Oct 2025

Jose

Very nice place with excellent staff

Business Self

10/10

Exceptional

11 Oct 2025

Darianel

Staff

Family

10/10

Exceptional

02 Oct 2025

Joyce

We stayed there one night before flying out, the hotel was reasonably priced and close to the beach and many restaurants.

10/10

Exceptional

29 Sep 2025

Bella

Excelente ubicacion, muchos lugares alrededor para salir a comer o tomar unos drinking 🍸

Leisure Family

10/10

Exceptional

25 Sep 2025

Jazmin

Great stay! Close to beach! Recommend!!

Leisure Family

10/10

Exceptional

25 Sep 2025

EDWIN

Clean room, staff very friendly and is there for whatever you need.

10/10

Exceptional

19 Sep 2025

Carmen

Friendly staff, great food and service. Tony at the in-house restaurant was superb! Our room was quaint and comfortable. Will definitely book the Ábitta again in the future!

Leisure Friends

8/10

Excellent

16 Sep 2025

Nathalie

We stayed on the first floor near a sliding door and it was too noisy. You could hear every conversation people had with no consideration of hours. We had multiple inconveniences during our stay, but the staff was very friendly and helpful.

Leisure Family

10/10

Exceptional

14 Sep 2025

Yolanda

The front desk MINDY was super informative and friendly. She made us feel at home. The elevator presence can be updated.

Leisure Partner

6/10

Pleasant

14 Sep 2025

Beatriz

Mala administracion

El check-in fue una pesadilla. Llegamos a las 4pm y no habia cuartos disponibles. Pregunte cuando iba a tener el cuarto me dijeron que no sabian porque el hotel estaba lleno. Cuando nos entregaron el cuarto 1h mas tarde olia a humedad. Las puertas de bañera no cierran bien y se moja hasta afuera. Parece que el extractor del restaurante no funciona, porque cuando cocinan todos los pasillos huelen solo a comida.

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

Jessica

Friendly staff!

10/10

Exceptional

08 Sep 2025

Leyanni

I loved everything about this hotel. I loved the area that it was in and the staff was super nice

Business_and_leisure Family_with_children

8/10

Excellent

03 Sep 2025

Eileen

Great Stay in a Convenient Location – Would Return!

I recently stayed at Abitta Hotel in Puerto Rico and overall had a great experience. The location is fantastic—very convenient and close to everything we needed, which made exploring the area super easy.

The hotel has two towers side by side, and during our visit, they were undergoing some remodeling. I suspect that’s why only one of the buildings had working Wi-Fi, while the other didn’t. It was a bit inconvenient, but understandable given the renovations.

Our room was clean and comfortable. The bed was cozy, and I especially appreciated the strong water pressure in the shower—it made for a really refreshing experience. That said, the sliding shower door didn’t stay shut properly, likely due to worn-out friction on the track. We had to get a little creative and use a towel to keep it closed, which worked fine.

Despite that minor hiccup, I would definitely stay here again. The comfort, location, and overall vibe made it a worthwhile choice, and I’m sure the renovations will only improve the experience for future guests.

Leisure Friends

10/10

Exceptional

29 Aug 2025

Durlene

The manager and staff was really accommodating to me I had came off a cruise and was really tired and they allowed me to check in early it meant a lot

Partner

10/10

Exceptional

28 Aug 2025

William

The hotel tower-1 was outdated & partial under renovation. We requested to move to tower-2, which they assigned us an updated room. The staff (Alberto) & crew were very understanding & helpful.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Jahaira

Staff was amazing and friendly. Would stay here again.

Leisure Self

10/10

Exceptional

19 Aug 2025

Jose

Excellent place!

Business Self

10/10

Exceptional

19 Aug 2025

Manuel

The staff at Ábitta are amazing

6/10

Pleasant

18 Aug 2025

Lindsey

The Abitta is a very well-priced hotel in the Condado neighborhood. It's a good value for the price per night of a room. However, there's a big difference between the quality of the rooms in the front/main building versus the back building. The hotel staff told me the back building used to be a different hotel that the Abitta recently bought and renovated but it in no way lives up to the quality of the rooms in the front building. I stayed in the back building and my room had several issues: 1. the shower didn't work properly (i had to pull the lever every which way to get it to turn on and then turn off and still it would drip); 2. the bathroom window was permanently cracked open and i couldn't close it or open it further; 3. the top lock on the inside of my door was missing the locking mechanism on the doorframe so the top lock didnt work at all; 4. the safe was an older model that was hard to operate and i locked myself out of it on my first night there; and 5. generally the room needed some renovation especially the bathroom.

I will say the staff was extremely friendly and helpful anytime I needed something -- like how to troubleshoot the shower situation and when i locked myself out of the safe in my room (shout out to Oscar!).

This is a great hotel to stay at but only if you're staying in the front/main building so I'd request that when booking and/or when checking in.

Leisure Friends

8/10

Excellent

17 Aug 2025

Cassandra

The hotel was a nice place and the room was beautiful! We had issues with the TV. It would not work but it may have been due to the storm. The hot water was only lukewarm. We had a $25 coupon for the hotel next door but half the items were not available. They had a nice run punch. Area had a lot of restaurants, a casino, shopping which was all walkable.

Leisure Friends

8/10

Excellent

17 Aug 2025

Jessica

The front desk service was wonderful. We appreciated the meal vouchers to use in the hotel and it was convenient to everything. Close the beach, casino and dining.

10/10

Exceptional

17 Aug 2025

Claudia P

Loved the place . Will definitely come back !

Leisure Self

10/10

Exceptional

16 Aug 2025

Paul

The services was incredible and prompt.

10/10

Exceptional

13 Aug 2025

Luisa Maria

I really enjoyed my experience, we have problems with the AC the second night and they change our room immediately, the hotel was clean, you can find to many options around to dinner and I feel safe, the only think idk how the restaurant works with the 25 credit per night, I went to eat breakfast
2 avocado toast $14 each avocado was ( really brown)
2 coffees
I think where $6 each I paid with the credit and I have to pay from my pocket 30 dollars!
Other than that i love the hotel

Leisure Family

10/10

Exceptional

10 Aug 2025

Anne

Very comfortable bed! Gorgeous pool and hot tub!

Leisure Friends

4/10

Poor

09 Aug 2025

Verified traveler

Cute but terrible service

This was not a good way to start our vacation in Puerto Rico. This hotel is understaffed and the staff who are there are not sufficiently trained. We arrived at 1:30am and it took ages to check in even though it was just us. We were assigned a room and walked in on a family sleeping! It took them awhile to find a new room, which separated our (mostly grown) kids from us in a separate building. Rather than treat the situation with concern and urgency, the front desk staff were laughing and telling the story to other staff!

We had breakfast in the restaurant in the morning, and it took a full hour to get bowls of yogurt and oats. The server did warn us that the kitchen was slow bc she had only one cook but we couldn’t even get water or coffee.

Clearly this hotel has been redesigned and it’s adorable but the staffing is not up to standards.

Friends_and_family Family

4/10

Poor

08 Aug 2025

HERIBERTO

The property looks so good on pictures but in person is way different ( catfish )

Leisure

10/10

Exceptional

07 Aug 2025

Allana

Recommended

Very good hotel with excellent staff — friendly, professional, and always willing to help. The property is clean, comfortable, and well-maintained, making for a pleasant stay. Excellent location.

The only downside was the valet parking, which is handled by a subcontracted service. They were often unavailable when needed, requiring us to call and wait for service.

Overall, I highly recommend the hotel itself, but the valet experience could use improvement.

Friends_and_family Family

4/10

Poor

05 Aug 2025

Joi

The check-in process was as smooth as it could be, but the hotel itself didn’t quite live up to the photos online. The walkways were cracked, sink drains were rusted, and the mattress was hard as a brick. There was a shared door between rooms, and we could hear everything from next door. We definitely budgeted on this hotel and got what we paid for.

The daily $25 dining voucher was a nice perk. The dinner staff was excellent, the server was fantastic, and the food was delicious. Unfortunately, the breakfast/brunch crew wasn’t the same. We waited over an hour for food, and orders were still wrong.

The staff overall was kind and welcoming, but if you’re looking for a quality hotel experience, I wouldn’t recommend staying here. Thankfully, my partner made our 3-day stay feel more comfortable despite the hiccups.

Leisure Partner

8/10

Excellent

05 Aug 2025

Jamie

.

Leisure Family

6/10

Pleasant

04 Aug 2025

Arnis

The pictures on the web are a little deceptive, but not too much.

Family_with_children

10/10

Exceptional

04 Aug 2025

Rose

great place.

my stay was amazing staff was so helpful and accommodating. Hotel was spotless and very nicely dec orated. Really felt like home.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Nikayla

Hotel staff was very nice and accommodating. On night 3 of our stay our ac and electric stopped working in the middle of the night and they very quickly verified the issue and switched our rooms. The balcony in the first room was decent but the second room faced a dirty alleyway and old building. The booking also came with a $25 voucher to the restaurant/bar 4 out of 5 nights of our stay which was amazing! The hotel was also a quick walk to tons of restaurants and bars. The uber was also very short to the airport and old San Juan. The pool and jacuzzi was not the cleanest and after a few minutes we preferred to exit. Jeff at the bar was very pleasant!

Leisure Friends

8/10

Excellent

03 Aug 2025

Ileana

Bed comfort and the staff excellent service

Leisure Family

10/10

Exceptional

02 Aug 2025

Emma

Agradable y staff amable

Leisure Self

8/10

Excellent

02 Aug 2025

Ireisa

They are in remodeling and rebranding stage when I stayed and it eas not so great. Excellent personnel.

Leisure

8/10

Excellent

01 Aug 2025

Sandra

Staff were very friendly & accommodating.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Paolo

Excellent location and service!

Leisure Partner

4/10

Poor

30 Jul 2025

Lynnette

The staff at the hotel were very nice and welcoming, which I really appreciated. However, my stay was affected by one major issue—I saw a roach in the room. That was disappointing and made me question the cleanliness and upkeep of the property. I hope this is something they address because the customer service was otherwise great.

10/10

Exceptional

29 Jul 2025

Tanya

Great hotel, located close enough to the busy Ashford Ave but far enough to feel secluded. I would definitely choose this hotel again on my next visit!

Leisure Self

10/10

Exceptional

29 Jul 2025

cecilia

Close to every place

Leisure Family

8/10

Excellent

27 Jul 2025

Verified traveler

Wheelchair user

I’m a wheelchair user and my stay was great with accessible room with shower chair.

Self

10/10

Exceptional

27 Jul 2025

Loraine

I needed last minute reservations due to flight cancellation and I was greeted by the most friendly staff. both Alana (may be misspelled) and Edith accommodated my family. I definitely recommend this place.

Family_with_children

8/10

Excellent

27 Jul 2025

Anderson

Hotel has good accommodations just needs some TLC

Leisure Family_with_children

10/10

Exceptional

24 Jul 2025

Modou

Good

6/10

Pleasant

22 Jul 2025

Sean

.

6/10

Pleasant

22 Jul 2025

Emily

Very nice view and room but do not book if you are on a tight schedule. Our room wasn’t ready until an hour after check in. Customer service was not great with this dilemma.

Leisure Friends

6/10

Pleasant

18 Jul 2025

Damarys

It was ok. Nice decorations and the restaurant was amazing for breakfast. My room was not ready and they gave me another room that was not the best. Besides the bed, nothing else was that good. The bathroom had toilet paper on it when I came in. I was never able to close the shower curtain. No remote for the tv (I got it later after I asked) The carpet on the floor had a huge stain. I was sent to another property next to it so I am not sure if that's another hotel or what. The pool was not clean and people drinking there. I was very disappointed. I would definitely visit the restaurant again.

Leisure Self

10/10

Exceptional

18 Jul 2025

Maribel

I loved the hotel everything was great except woke up super early cause staff or workers were making loud construction noise.

Leisure Friends

10/10

Exceptional

18 Jul 2025

Lisette

Great hotel very gd location

8/10

Excellent

17 Jul 2025

Kristal

.

10/10

Exceptional

15 Jul 2025

Jessica

Property is remodeled nicely still going through remodeling phase but I can’t wait to see when it’s completely done. Closer to restaurants, stores & beach. Enjoyed my stay!

Leisure Self

6/10

Pleasant

12 Jul 2025

Fidel

The building was under construction, but the location was great

8/10

Excellent

11 Jul 2025

Julia

It was fine construction going on the vie from the room was horrible

10/10

Exceptional

11 Jul 2025

Maria T

Very nice staff.

Friends_and_family Friends

8/10

Excellent

10 Jul 2025

Sandra

All the staff were absolutely amazing and special thanks to Jose the general manager for making our stay more pleasurable.

Leisure

10/10

Exceptional

08 Jul 2025

Edwin Francisco

I loved the hotel environment, the service, the swimming pool, and location!

10/10

Exceptional

05 Jul 2025

Kelly

I love this place so much very convenient. Very aesthetically pleasing is the place. 100% recommend to family and friends. I’ll be coming back to this hotel

Leisure Family

8/10

Excellent

05 Jul 2025

Denise

Smooth and uneventful stay. Cute little hotel in the heart of Condado, a few blocks from all the action and the beach.

In house restaurant is good and breakfast is worth it

Leisure Self

10/10

Exceptional

21 Jun 2025

Hiram

Awesome and peaceful

Business_and_leisure Family

10/10

Exceptional

20 Jun 2025

Hiram

Good option on emergency

Business_and_leisure

2/10

Poor

15 Jun 2025

Marcus

I don’t do much complaining. I come from quite humble beginning's, and I’m aware that for every amenity a hotel offers, a local family is likely denied equal and adequate services. But a hotel without a working shower is inexcusable. I can let the condition of the bathroom slide. I can let the thin walls and ceilings that allow you to hear far too much of what’s going on around you slide. I could even excuse the voucher for a kitchen that isn’t in service on the specified day the voucher was issued rendering it useless. But I can’t accept paying for a stay somewhere the shower just doesn’t work. For that reason alone I would never recommend anyone staying here. Just pay more to stay a few hundred feet away at La Concha Resort. You will get access to a beach front and pool that will make your stay memorable. But you won’t get that here. The staff is nice. The location isn’t the worst. But respectfully, I didn’t come to see the staff. And I didn’t intend to get in the ocean and not be able to take a decent shower. If I could get some of my money back I would. But if you’re savvy enough to read the reviews, you’ll save yourself the regret, and understand me when I tell you room 3307 in particular is only good for a bed. That’s it.

Go somewhere else.

Self

10/10

Exceptional

30 May 2025

NATHALIA

Everything was great. Great staff, delicious restaurant. Decorated beautifully. Beach gadgets for free. Great place

Leisure Partner

10/10

Exceptional

27 May 2025

Jillian

Check in was a little rocky at first as we had to wait till 4:30 for our room to be ready. We got our vouchers and used them and also got to use the complimentary umbrella and chairs at the beach! An absolute plus! We had brunch and dinner on Sunday 5/25 and the food was amazing! Both our gentleman waiters for brunch and dinner were so friendly and exhibited amazing customer service! Very attentive and on point with making us feel welcomed and our visit special. Tony was our waiter for dinner however I don’t remember the name of our waiter from brunch. Room was very cute and cozy! I took advantage of the gym all 3 days. Location was absolutely convenient for us as we got to experience the festival, beach, food, and casino close by. We will definitely be staying there again in the near future!

Friends_and_family Friends

10/10

Exceptional

27 May 2025

Jose Ruben

Cleanliness, Location

Leisure Family

4/10

Poor

25 May 2025

Linda

Hotel is under renovation. apparently it was bought by the hotel next door and the name has changed. Rooms are clean but need serious renovations. Staff was very good. Restaurant was good but very overpriced for hotel.

Leisure Friends

10/10

Exceptional

24 May 2025

Janeysa

Excelente experiencia, cerca de todo.

Leisure Partner

10/10

Exceptional

20 May 2025

Dornesia

Service is top tier! And restaurant is soooo good! Love this hotel!

10/10

Exceptional

10 May 2025

Francisco

Very convenient location and the food at the restaurant was great

Leisure Self

6/10

Pleasant

09 May 2025

julio

Good location!!!

Leisure Partner

4/10

Poor

04 May 2025

Jason

They need to put a sign that way we know where we at. I’ll spend 45 minute looking for this hotel.

Business_and_leisure Self

10/10

Exceptional

02 May 2025

Meiling

A great place within walking distance to shopping, dining, and beach access. Clean rooms and helpful staff. We also enjoyed access to the hot tub.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Yadira

Nothing

Business Self

10/10

Exceptional

25 Apr 2025

Raychel

Very nice area and property. Would stay again.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Luis

Love it

Partner

8/10

Excellent

07 Apr 2025

Evelyn

I was lil upset because I was there 2 hours earlier in check in, I waited around hotel then 4:30 I got my room. Don’t thing that was fair. My room wasn’t ready by 4pm

Business_and_leisure Self

10/10

Exceptional

02 Apr 2025

Izauro

An excellent experience

Leisure Partner

8/10

Excellent

29 Mar 2025

Lisandra

Mandy y la asistente nueva muy amable. Mandy súper dispuesta a resolver para nuestra estadía. Los aperitivos no fueron de nuestro agrado. Pero Jefry muy cordial. La limpieza de el baño deben darle más atención. Nos imaginamos que cuando termine todos los arreglos será una mejor experiencia. Gracias. Lisandra y amigas

Friends_and_family Friends

10/10

Exceptional

28 Mar 2025

Jose

Excellent

8/10

Excellent

25 Mar 2025

JUAN

The location is excellent, and the staff are very friendly.

Leisure Family