Name: Acacia Boutique Hotel
Address: 8 Taft Street, San Juan, 911, PR

6/10

Pleasant

19 Jul 2026

Yasina

The bathroom light didn’t work & the toilet keep making noises every couple minutes. Overall it was okay.

Partner

6/10

Pleasant

19 Jul 2026

Diana

.

Family_with_children

10/10

Exceptional

18 Jul 2026

Aurea

Beautifully represented Puerto Rico

Friends

10/10

Exceptional

16 Jul 2026

ilias

So I was traveling solo and wanted to try a new location so I decided to try this location and hotel I was so surprised how much I enjoyed this place it is literally 1 min from the beach and the staff was so friendly and welcoming with explaining places to visit that would be fun .. If your looking to explore the beach life / night life or just enjoy a relaxing time this is the place I would recommend.. when you walk out the hotel is just a short walk away to restaurants trust me you will enjoy the walk the neighborhood is very friendly so there’s no worries about walking alone there..

10/10

Exceptional

13 Jul 2026

Jason

Na

Family_with_children

8/10

Excellent

12 Jul 2026

Eduardo

An amazing experience very clean and smelled really good. The Staff was very helpful and attentive to our needs..

10/10

Exceptional

11 Jul 2026

Meghan

The only downside is no elevators which is difficult for folks with mobility issues. Outside of that, everything is great! The beach is steps from front doors. Rooms are nice, restaurant is good. Staff friendly.

Family

10/10

Exceptional

10 Jul 2026

paola

C

6/10

Pleasant

10 Jul 2026

DaShanti

Extremely close to beach

Family

6/10

Pleasant

09 Jul 2026

KIMBERLY

Bathroom lighting pretty much none, if you need a WIFi signal might as well forget it . No one was there to check us in even though I had sent a email stating our arrival time which was 11:20 had to call a number posted on the wall outside and wait for him to come although he was very nice . If you are looking for a pool extremely small fit maybe 4 people no place to sunbath . Flip side breakfast was good very pricey, but the waiter was excellent.

Family_with_children

2/10

Poor

07 Jul 2026

Ramon

At first, I liked the artsy look of the lobby. The beach next to the hotel is very nice. I stayed several times. The first time it was a small room. The bed was OK but wore out. There was no hot water. And there’s never any parking. The other two times I did short stays and the same problem. The plumbing is always leaking in every room I stayed. The last time I stayed there the bed was so old and noisy and needed to be thrown in a dumpster.
What I’m upset about is I had a reservation for three nights in for personal health reasons I showed up on the second day in the morning. They decided to cancel my reservation. Instead of finding me another room, they said my reservation was canceled and no refund or compensation was coming. When I bought the tickets and I did not select for cancellation option, I did not know they could cancel you. I thought that it was I that couldn’t cancel, but apparently they can. They forced me to get another hotel and they kept my money.

Self

10/10

Exceptional

07 Jul 2026

Leonard

Great place - next time I'll get a room with a balcony on the back side away from the pool. People in the pool were extremely loud and did not listen to the staff.

Killer location!

Self

4/10

Poor

06 Jul 2026

Eber

I like the cleaning. I did not like the breakfast and too expensive for what they serve you. The maid went to my room only one time of the 3 days i stayed. The staff members don't help you with bags. Don't gave you welcome present. The room was for 2 persons and only gave you coffee for 1 person. Too expensive for what they offer to you. No good reason for return again.

Friends

6/10

Pleasant

02 Jul 2026

Aimee

Definitely not a resort. Restaurant on site was amazing.

Partner

10/10

Exceptional

02 Jul 2026

Robert Justin

A very nice place with great housekeeping overall. it’s allowed back we will definitely stay there again. We had to leave very fast and left our room in somewhat of a mess which didn’t make housekeeping too happy but overall the place was awesome and I recommended the others.

Family_with_children

10/10

Exceptional

26 Jun 2026

TERRENCE

The rooms are amazing. The locale was excellent, just steps from the beach. I didn't dine at the restaurant onsite. To me it was a bit pricey;,but the selection seemed great~lobster, filet mignon, salmon, shrimp & grits...

They don't have a hot tub, but there is a heated pool. They offer tons of excursions.

Self

10/10

Exceptional

25 Jun 2026

tracey

Quiet and quaint boutique hotels that was locally located

Self

6/10

Pleasant

23 Jun 2026

Tatiana

Property is conveniently located. Front desk staff left promptly at 11:27pm but not before calling someone in the other hotel to come check me in. Room was set at a comfortable temperature. Seemed clean but had no towels in the room. Made use of some pool towels for my room since there was no one at the front desk the next morning at 7am.

Self

8/10

Excellent

22 Jun 2026

Ilyas

The location was great, steps from the beach and walking distance to several really good restaurants. But the condition of the actual building was not that good. The bathroom door wouldn’t close, tv kept losing internet connection and the bathroom looked worn down. Other than these things mentioned, we did enjoy our stay. The staff was extremely helpful, find and accommodating.

Partner

10/10

Exceptional

21 Jun 2026

Orlando

Love the Hotel and the area

Partner

10/10

Exceptional

20 Jun 2026

Victor

The staff was great

Family

10/10

Exceptional

17 Jun 2026

Amelia

Staff was super friendly and helpful and the hot pool was a great amenity. Also the beach was so close and convenient.

Family_with_children

10/10

Exceptional

16 Jun 2026

Ines

Muy bonito y limpio y cómodo

Family

10/10

Exceptional

15 Jun 2026

kevin

The room was super clean, service was great, and it was 1 min walking distance to the beach. Perfect for 1 person or a couple

Self

10/10

Exceptional

10 Jun 2026

Katia

Perfect

Family

10/10

Exceptional

09 Jun 2026

Margaret Mary

love this quirky little place, have been staying every year for years now. great location, close to everything, Perfect quiet beach. Clean, friendly helpful staff :) Will be back

4/10

Poor

05 Jun 2026

yvette

The location of the property was excellent…with in walking distance to the beach and nice balcony view of the beach. The staff was very friendly and helpful. The cafe was closed the first two nights I was there but when opened breakfast was very good. The pool was okay just located in front of guest rooms and l did not see a hot tub. The room had no working tv for the first two nights, staff tried to help but when they called management they said we will fix it the next day. Which they never did. The rooms have no refrigerators only a non working wine cooler. And don’t ask for extra towels because you have to return the old just to get extras. Unfortunately I wouldn’t recommend

10/10

Exceptional

04 Jun 2026

maria

I love this place ! thank you !

Family

10/10

Exceptional

02 Jun 2026

Larimar

Mi esposo y yo estuvimos 3 días y 2 noches, la experiencia fue muy buena. El staff muy agradable y servicial. La habitación super cómoda y limpia. La piscina y demás facilidades en excelentes condiciones. Un lugar cénttico y tranquilo al lado del mar. Definitivamente volveríamos!

Partner

10/10

Exceptional

01 Jun 2026

Rachel

Seriously recommend this hotel. Family owned and friendly. Right on a beautiful beach and around some great places to eat, drink, and shop.

Friends_and_family Friends

8/10

Excellent

31 May 2026

Moises

Lo que no me gustó fue que no tiene estacionamiento cerca, y no se consigue estacionamiento fácilmente.

Friends

10/10

Exceptional

31 May 2026

Alba Rocio

The breakfast was a 10/10. The price was affordable and delicious! I would stay at this hotel again.

10/10

Exceptional

30 May 2026

Christina

After finally getting around to writing this review, I can honestly say our stay exceeded expectations. The hotel was everything a boutique property should be. Charming, intimate, and full of character. The architecture captured the old-world feel of San Juan beautifully, and the atmosphere felt authentic rather than manufactured.

The location was excellent, the staff was welcoming, and the overall experience made for a memorable trip. It was the perfect balance of comfort and local charm.

My only minor critique would be that the mattress in our room felt a bit dated and could use an update. That said, it was a small issue in what was otherwise a wonderful stay.

I would absolutely return and would recommend this property to anyone looking for a more unique and authentic San Juan experience.

Self

10/10

Exceptional

28 May 2026

Stacy

Great Location!

Partner

10/10

Exceptional

26 May 2026

Xavier

Great experience from start to finish. Staff was professional and helpful, the room and location were ideal for exploring the island.

10/10

Exceptional

24 May 2026

maria

perfect

Family

10/10

Exceptional

24 May 2026

Keiry

Excelente El cuarto muy limpio y el hotel muy familiar Con su hot tub Execlente para niños

Family_with_children

10/10

Exceptional

20 May 2026

Nataina

Loved everything about this hotel! The location, the esthetic of this boutique hotel, luxury beach vibes inside, and the staff was excellent. Jan at the front desk took good care of me. Ricardo the manager was very personable and attentive, and also Wendel from maintenance/housekeeping who was very kind and helpful. I recommend this hotel and will definitely be back again. So glad I found this hidden gem! 💖

Self

10/10

Exceptional

20 May 2026

Esteban

Nice will come back, cheap and good

10/10

Exceptional

20 May 2026

Marco A

Very helpful staff

Friends

10/10

Exceptional

18 May 2026

John B

Really enjoyed our stay there. Staff was fabulous and the location was good too. We had never been to Puerto Rico before and they were wonderful.

Partner

10/10

Exceptional

16 May 2026

Jaribeth

Great location! I’ll definitely be back!

Self

10/10

Exceptional

15 May 2026

Jenny

We had an amazing week staying at Acacia Boutique Hotel. The room was a little small, but we knew we wanted cozy and that is what we got. The bed was comfortable and the staff were amazing. The view of the ocean is through a couple of high-rise buildings, but you are steps away from a gorgeous beach. Parking availability was non-existent unless you park 1/4 mile away which was ok for the days we rented a car, we didn't mind the walk. I would definitely stay at Acacia again. If you're looking for a more intimate, cozy experience at a smaller, quiet hotel in an incredible spot, stay at Acacia Boutique Hotel.

Partner

6/10

Pleasant

15 May 2026

Anastasia

It's good enough. Cute spot neat to the beach. The restaurant is amazing. Highly recommend the truffle omelette.

I (solo female traveller) was a bit shocked when a (male) staff member entered before my check out time because he said he thought the room was unoccupied, but other than this, there were no hiccups and they were very nice.

Self

10/10

Exceptional

15 May 2026

Daniela

Great place to stay!! The rooms are fantastic, the pool is nice. Staff is friendly, helpful and available to help. Super cute hotel and right by the beach

Friends

10/10

Exceptional

12 May 2026

Ziandra Noelia Morales

Very nice and clean place, helpful staff , nice and well care but be

10/10

Exceptional

11 May 2026

Marie

The only downside was there was no elevator. The food was exceptional. The room was clean. Breakfast was fabulous. The internet would come and go,so our TV would come and go.

Partner

6/10

Pleasant

11 May 2026

Jadazay

This hotel was fairly affordable, but unfortunately our experience had several issues. The TV in the room did not work, even after I requested staff assistance. The Wi-Fi also would not connect in the room throughout our stay. We stayed for four nights, and housekeeping never cleaned the room or replaced necessities, despite me specifically requesting service. I also purchased an oceanfront view room, but it is important to note that the hotel is not actually located directly on the beach as advertised. While the beach is within walking distance, the property itself is not beachfront.

Partner

10/10

Exceptional

08 May 2026

Carmel

Great restaurant at hotel! Clean room, great helpful staff.

Friends

8/10

Excellent

03 May 2026

Roque

The rooms are great hotel is great as well, pool needs upkeep

6/10

Pleasant

29 Apr 2026

Sergio

Parking is in the street and very difficult to find.

Partner

10/10

Exceptional

28 Apr 2026

Jose

Spacious and near the beach. Great for a private getaway.

Partner

6/10

Pleasant

28 Apr 2026

Stephany

The hotel is a beautiful place! However we ran into some issues; as stated there is no parking lot and honestly such a hummer since one is connected to it but not given access, parking is so hard to find there. Their was no toothpaste provided, which took me by surprise also what bothered was they stated their was a hot tub, the water is lukewarm and no bubbles came out, ever I was there for 3 days and never saw the jets active. There was also no smoking on the premises and might I add my part of the hotel I was in was the outside part of the hotel so it didn’t make sense to not even be able to smoke a cigarette on the balcony. So it’s a beautiful place but there will be something’s that come to bother down the line.
The room was beautiful

Partner

10/10

Exceptional

28 Apr 2026

Melissa

Breakfast was amazing. Staff very kind! Loved the heated pool …extremely relaxing!

Partner

8/10

Excellent

25 Apr 2026

Cynthia

Clean room, staff, friendly, super easy walk to the beach safe area

Self

6/10

Pleasant

23 Apr 2026

Lori

The location was fantastic!!
The breakfast was delicious!!
The room needs remodeling and a new bed!!!!
You get what you paid for.

Partner

10/10

Exceptional

21 Apr 2026

Jasmine

If you are looking for a old world Puerto Rico experience with beautiful architecture, art, decor, and peaceful greenery all around, this is the place. One of the perks is the beach being right down the street! I loved that Everything was in walking distance( super-market, restaurants, etc)
My stay at Acacia is always always peaceful, this stay was great, for I had the queen ocean view s

10/10

Exceptional

18 Apr 2026

Dana

Awesome

6/10

Pleasant

15 Apr 2026

Laura

The wall fixtures (towel hangers) would fall off the walls. The handle to the window fell off. It was clean. For the most part. A place to stay.

Friends

2/10

Poor

14 Apr 2026

April

The front desk clerk basically told us, \"There is no parking, not even for staff. Good luck finding parking.\" I asked for towels to use for pool and was told they had no extra towels. I asked for a couple extra pillows and was told no extra pillows. Onsite restaurant was closed. Bed was extremely uncomfortable and room was crowded. Would not recommend.

Partner

10/10

Exceptional

10 Apr 2026

Jennifer

Excelente servicio

Partner

10/10

Exceptional

10 Apr 2026

Henry

Very clean and quiet. Wick walk to the beach.

Family_with_children

10/10

Exceptional

09 Apr 2026

Debra

Staff was friendly, common areas were beautiful and the pool was amazing!

Partner

10/10

Exceptional

07 Apr 2026

Alex S

Great

8/10

Excellent

06 Apr 2026

ALBA

Location is excellent very close to the beach . The hotel is old and they don’t up keep it the water pressure in the bathroom is bad. They never have beach towels available or an iron we had to buy an iron. We stay here only due to it’s location nothing else !

Partner

8/10

Excellent

05 Apr 2026

Diane

Our room was the smallest we’ve ever stayed in. The location was excellent so that made up for it. However, I would want a larger room in the future.

Partner

10/10

Exceptional

04 Apr 2026

Brianna

The staff was very kind during our stay. The beach is a minute walk from the hotel and close to local gas stations and shops. We really enjoyed our stay here. The patio was a huge perk for me!
Previous comments noted AC complaints and we had no issue at all. The hotel has a charming ambiance. Would book again

Partner

10/10

Exceptional

04 Apr 2026

Michael

Staff so very nice and rooms are very clean

Friends

10/10

Exceptional

31 Mar 2026

Kellie

Great stay, great people, and great location.

Friends

10/10

Exceptional

30 Mar 2026

Rainjo

it’s acceptable

6/10

Pleasant

30 Mar 2026

William Edward

The shower was only too hot or too cold, no medium at all. No parking, which made it hard with our rental car. Otherwise ok.

Partner

8/10

Excellent

29 Mar 2026

Gayle

There was Sand on the Floor in our Room so when we were barefoot collected the sand on our Feet. The Restaurant is a little Expensive.

Partner

8/10

Excellent

28 Mar 2026

Cara

Our room was charming, the staff was extremely friendly, and the heated pool was nice to hang out by at night. I especially enjoyed the access to Acacia's sister Hotel, Wind Chimes, which had the cutest outdoor pool area. Would recommend.

Partner

8/10

Excellent

25 Mar 2026

Naeema

Cute hotel right at the edge of the beach. Everything was mostly smooth. There’s just not a lot of help or attention. Stepped on glass and bought multiple shards I found to the desk. The attendant said “ok I will make sure “they” know you didn’t break anything….” I was very confused and was hoping for a bit more concern. But otherwise it’s cool if you have no issues. Also was without WiFi for about 10hr overnight. Again tho mostly wonderful stay

Partner

6/10

Pleasant

23 Mar 2026

Terice

Close to the beach. Staff was helpful and friendly. Restaurant was good.

Self

10/10

Exceptional

22 Mar 2026

Roxanne

The staff was super friendly. Hotel was quiet and simple…made for a very relaxing stay.

Partner

10/10

Exceptional

21 Mar 2026

Amalie

The pool is amazing- warm, waterfall, cool lights, beautiful view of stars in the night sky. I love that you can take a shower on the 4th floor after checkout and after a day at the beach while the hotel protects your luggage. Staff Bryan and Miranda were very helpful and kind. Niche restaurant food, staff, and ambience were all excellent. Great proximity to the beach. We found parking easily on the street (we arrived at 6pm when people were leaving the beach). I wish the rooms had conditioner along with the shampoo but that is the ONLY thing I would change. 100% coming back to Acacia Boutique hotel and recommending to friends.

Partner

6/10

Pleasant

21 Mar 2026

Ray

Could of used better seating by the pool.

4/10

Poor

20 Mar 2026

Margie

Staff and closeness to gorgeous Ocean Park beach was the best. We disliked how hard was to get Street parking. Noisy steet. Pool shallow and too hot. Room has no hangers and ice bucket. Some lights not working. Needs maintenance upkeep for veey old building with character. Very small rooms to fit luggage. Good if you travel light and use uber. Safe area. Walking restaurants close by.

Partner

10/10

Exceptional

19 Mar 2026

Summer

A great value. Good location, unique spot, comfortable and beautiful

Partner

8/10

Excellent

18 Mar 2026

Morgan

The room and hotel were beautiful, however i was not placed in an Ocean view room per booked/ requested and paid for. due to the location of my room, the morinings were extremely loud due to outside noise, i was woken out of my sleep at 4 and 5am several times.

Self

2/10

Poor

18 Mar 2026

Jim

It was horrible all the way around. Smelled like sewage outside, restaurant closed, very dirty, shower didn’t work. Don’t believe sheets were changed. Late check in

Would like out money back

10/10

Exceptional

17 Mar 2026

Jessica

Room was clean and right in front of the pool. Staff were friendly and hotel was in walking distance of beach. Only downfall is parking. You have to find a spot on the street. Other than that hotel is super cute and restaurant is amazing!

Family_with_children

6/10

Pleasant

17 Mar 2026

Jeanette

Pets N/A. Pool seating area none! Outdoor pool was more like a big hot tub. Warm water & non inviting.

Family

8/10

Excellent

17 Mar 2026

Kenneth

Nice pool but no seating to hang out. Short walk to the beach and restaurants.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Linda

We had a lovely stay at this unique property. Our room was comfortable and clean. There is a small pool area that was refreshing. The restaurant on the grounds is absolutely amazing. The staff was very friendly & helpful. The location is perfect with beach within walking distance.

10/10

Exceptional

16 Mar 2026

Tiffany

It was literally steps to the beach, staff was wonderful and always helpful.

6/10

Pleasant

15 Mar 2026

Charles

Partial ocean view and partial beach view

Friends

10/10

Exceptional

14 Mar 2026

Joy

The best just beautiful

Partner

10/10

Exceptional

13 Mar 2026

Charles

Enjoyed closeness to ocean. Nice relaxing pool. Friendly staff.

Self

6/10

Pleasant

11 Mar 2026

Jennifer

No, but view of the pool. There is a view of a very tall building in front of our room.

10/10

Exceptional

11 Mar 2026

Angeleah

The staff was amazing and had great recommendations for night-life. The property is steps away for the beach and just a short drive into the city, couldn’t have asked for anything better!

Self

10/10

Exceptional

10 Mar 2026

Bridget R

Beach access available and you can rent chairs and umbrellas on the weekend. Pool no chairs, lounge chairs or tables. More like a big “hot” tub

Family

8/10

Excellent

10 Mar 2026

Sajda

Great area and the staff was lovely! The rooms could use a little tlc

10/10

Exceptional

09 Mar 2026

Candice

The employees went above and beyond! Definitely a home away from home! Ocean was literally within a few feet away. Loved the hot tub and pool. Amazing air conditioning! Very pleased! I read a lot of mixed reviews but this was definitely worth it!

10/10

Exceptional

09 Mar 2026

Lorena

The only amenity we were missing here is parking. But even still-street parking was not very difficult to find-we just had to walk a bit which isn’t bad to do in this area.

Partner

8/10

Excellent

04 Mar 2026

Gladys

The hotel location is ok, not in the center of Condado main action, closest restaurant is 15 minutes walk and the best parts of the town with more restaurants and shops is over 20 minutes walk. The partial ocean view was not worth it, there is a tall building right in front of the hotel that blocks the entire view of the beach. So basically the view is of the parking lot and the back of the tall building. So I'd suggest not paying extra for the view, the pool is located in a different hotel a block away. we did not use the pool or the jacuzzi. The beach is accesible from outside the hotel, they give you beach towels and there is always Gabriel on the beach to sell you day-use chairs and umbrellas, very convenient. Also we did not have trouble parking, there is easy parking on Taft street a block away and we ended up moving the car right in front of the hotel after we return from dinner as there was plenty room on the block. It is difficult to unload from your car if you arrive driving in the middle of the day. But you can unload and park on the next block.

Partner

4/10

Poor

02 Mar 2026

Elise

The pool was fantastic. Other than that I would not return to the hotel. The room was cramped, the shower did not stop dripping, there was no screen in the window, and it was not dirty but not very clean, the towels did not feel fresh. There was barely any light in the bathroom (the one light source was very dim). There was a coffee maker but no coffee. It was fine, I chose the hotel based on the pool

Self

8/10

Excellent

01 Mar 2026

Alexis

Nice place right by the beach. Three floors without an elevator. Very nice and helpful staff! Comfortable rooms.

Friends_and_family Friends

8/10

Excellent

01 Mar 2026

Alicia

Room had a great view of the ocean, balcony and comfortable bed. Ate dinner at Niche restaurant and it was an amazing experience with amazing food! The hotel is in a great location with a walkable neighborhood and good food nearby. Staff was friendly and attentive to any need. The only negative is my room seemed a little outdated as the dresser was broken as well as the shower head.