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Puerto Valdes

Puerto Rico Island · Puerto Rico

100 Calle ValdésView location

8.8/10Excellent753 Reviews
Cleanliness9.0/109.0
Service9.4/109.4
Comfort9.0/109.0
Condition8.8/108.8
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Puerto Valdes

Located in San Juan (San Juan Antiguo), Puerto Valdes is within a 5-minute drive of Port of San Juan and Condado Beach. This 4-star hotel is 1. 9 mi (3 km) from Pan American Pier and 2. 1 mi (3. 3 km) from Puerto Rico Convention Center.

Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Additional features at this Colonial hotel include wedding services and a ballroom. Featured amenities include a 24-hour business center, multilingual staff, and luggage storage.

Free self parking is available onsite. Enjoy a satisfying meal at CARNES STEAKHOUSE serving guests of Puerto Valdes. Make yourself at home in one of the 15 individually decorated guestrooms, featuring microwaves and espresso makers. Your pillowtop bed comes with premium bedding.

Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers.

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With a stay at Hotel Puerto Valdes in San Juan (Puerta de Tierra), you'll be a 3-minute walk from Port of San Juan and a 1-minute drive from Pan American Pier. This hotel is 1.7 mi (2.7 km) from Condado Beach and 1.8 mi (2.9 km) from Sheraton Casino.

Make yourself at home in one of the 15 individually decorated guestrooms, featuring microwaves and espresso makers. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers.

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in San Juan? This hotel has 1200 square feet (111 square meters) of space consisting of conference space and a meeting room.

A cruise ship terminal shuttle is provided at no charge, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Car recommended Professional property host/manager Property does not require health documentation at check-in Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • A car is recommended for transportation to and from this property.
  • Special Instructions
    This property offers transfers from the cruise terminal. To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, mobile payments, and cash
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 25.00 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

The Wheel 0.2 km / 0.1 mi
Port of San Juan 0.2 km / 0.1 mi
San Juan Bay 0.3 km / 0.2 mi
El Capitolio 0.5 km / 0.3 mi
San Juan National Historic Site 1 km / 0.6 mi
Plaza de Colon 1 km / 0.7 mi
Castillo de San Cristobal 1.1 km / 0.7 mi
Pier 4 1.1 km / 0.7 mi
Luis Muñoz Rivera Park 1.1 km / 0.7 mi
Calle Fortaleza 1.1 km / 0.7 mi
Museo del Mar 1.2 km / 0.7 mi
Old San Juan Grand Casino 1.2 km / 0.7 mi
Pier 3 1.2 km / 0.8 mi
Escambron Beach 1.5 km / 0.9 mi
Pier 1 1.5 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 15
  • hotel
  • Car park
  • 24-hour reception
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Lift access
  • Concierge
  • Luggage room
  • Restaurant: 1
  • Banquet hall
Show 2 more facilities & services
  • Meeting room: 1
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT LUXURYAPARTMENT • LUXURYAPT.LX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Puerto Valdes

    APARTMENT LUXURY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    LUXURY

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.LX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIORAPARTMENT • SUPERIORAPT.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Puerto Valdes

    APARTMENT SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXESTUDIO • DELUXESTU.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Puerto Valdes

    STUDIO DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT PresidentialAPARTMENT • PresidentialAPT.6S

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Puerto Valdes

    APARTMENT Presidential

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.6S

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PENTHOUSEDOUBLE • PENTHOUSEDBL.P6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Puerto Valdes

    DOUBLE PENTHOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.P6

    Limited room details from hotel

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  • APARTMENT PREMIERAPARTMENT • PREMIERAPT.PE

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

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    Puerto Valdes

    APARTMENT PREMIER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    PREMIER

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.PE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

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    Puerto Valdes

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Puerto Valdes

8.8
Excellent
753 Reviews
Cleanliness
9.0 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
8.8 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
22 Jul 2026
Bradley
Great location for exploring Old San Juan. Very helpful and friendly staff. The unit was perfect for our needs. Would definitely recommend and stay there again! We really enjoyed our time in the apartment.
Friends_and_family Family
10/10
Exceptional
22 Jul 2026
Ramon
This was a nice place to stay
Family
10/10
Exceptional
21 Jul 2026
Chukwuemeka
Everyone was very very nice. Except Hector. He was rude and unpleasant. He could’ve been more accommodating. But the rest of the staff was absolutely amazing. Highly recommend the stay!
10/10
Exceptional
21 Jul 2026
jhon
Todo fue excelente gracias
Family_with_children
10/10
Exceptional
21 Jul 2026
Hope
The room was spotless, the area was quiet, and the rooftop jacuzzi with its beautiful view was absolutely amazing! The highlight of our stay, though, was the exceptional customer service. Melanie at the front desk is truly top-tier. She made us feel welcome from the moment we arrived and went above and beyond to ensure our stay was enjoyable, relaxing, and productive. Her professionalism and kindness made all the difference. We would definitely stay at this hotel again and highly recommend it to anyone looking for a great experience!
Family_with_children
10/10
Exceptional
18 Jul 2026
Shytavia
Beautiful place to stay close to everything friendly staff
Friends
10/10
Exceptional
14 Jul 2026
Laura
We had an EXCELLENT stay. The property is very conveniently located to everything in Old San Juan. It was a very quiet street. The staff was so friendly & helpful. The restaurant upstairs was great. We also loved the rooftop view. Would highly recommend & would absolutely stay here again!!
Partner
10/10
Exceptional
14 Jul 2026
Manuel Francisco
Great place, it was within distance to old San Juan and free parking was always available.

Staff was fantastic and helpful at all times.
Family_with_children
10/10
Exceptional
12 Jul 2026
Sierra
We absolutely loved our stay at Hotel Puerto Valdés! The location was perfect—close enough to walk to all of the major landmarks and attractions in Viejo San Juan, yet tucked away just enough that it never felt overcrowded or noisy.

The staff was exceptional throughout our stay. Everyone was incredibly friendly, helpful, and professional, making us feel welcome from check-in to check-out. They were always happy to answer questions and offer recommendations, which made our visit even more enjoyable.

The hotel itself was very well maintained. We were impressed with the cleanliness and the overall comfort of the property. Everything exceeded our expectations, and it was the perfect place to come back to after a day of exploring.

We thoroughly enjoyed our stay and will definitely be back the next time we’re in Puerto Rico. Highly recommend Hotel Puerto Valdés to anyone looking for a comfortable, clean, and conveniently located place to stay in Viejo San Juan!
Partner
10/10
Exceptional
09 Jul 2026
Maritza
Escogimos el Hotel Puerto Valdés para hospedarnos durante la graduación de nuestra hija en el Coca-Cola Music Hall, y fue una excelente decisión. Su ubicación, a solo minutos del evento, fue perfecta, pero lo que realmente hizo especial nuestra estadía fue la calidad del servicio.

Desde que entramos nos sentimos bienvenidos. La recepción estaba impecable, con un ambiente elegante, acogedor y un aroma muy agradable que transmitía limpieza desde el primer momento.

Queremos agradecer especialmente al Sr. Héctor, quien nos brindó un servicio excepcional. Nos asistió con nuestro hijo, que utiliza silla de ruedas, y con el estacionamiento de nuestra SUV. Su amabilidad, empatía y disposición para ayudar fueron extraordinarias. Todo el personal fue igualmente atento y cordial.

El estudio que nos asignaron era hermoso, amplio, elegante, impecablemente limpio y muy cómodo. Además, fue ideal para movilizarnos con la silla de ruedas. Agradecemos que tomaran en cuenta nuestra petición de asignarnos un estudio tranquilo, ya que nuestro hijo es muy sensible a los ruidos. Ese detalle marcó una gran diferencia para nuestra familia.

Recomendamos el Hotel Puerto Valdés al 100%. Gracias por hacer aún más especial un momento tan importante para nuestra familia. Sin duda, volveremos.
Family_with_children
10/10
Exceptional
09 Jul 2026
lisa
Hector was AMAZING!!!! I wouldn't think about staying anywhere else next time I am in San Juan only because he was such a gracious, generous host.
Friends_and_family Family
10/10
Exceptional
06 Jul 2026
Nathan
Great hotel in the heart of it all. Very pleasant office staff who were very welcoming. Would definitely stay here again. Rooms were plenty big and gave the kids and I everything we needed. Thanks for making our trip memorable.
Family_with_children
10/10
Exceptional
01 Jul 2026
Yaritza
Friendly staff
Family_with_children
10/10
Exceptional
01 Jul 2026
Faye
The staff were very helpful; location was fantastic; size of rooms was great
Friends_and_family Friends
6/10
Pleasant
30 Jun 2026
Daisy
The hotel was okay. Our biggest issue was that it wasn't as clean. The pull out beds had hair on them. Also the bathroom ceiling was leaking.
Family_with_children
10/10
Exceptional
26 Jun 2026
Caroline
Super séjour avec du personnel hyper agréable. Spécialement le gérant Hector avec qui nous avons eu énormément de plaisir. La propreté et l'entretien peuvent être améliorés, mais selon moi ce sont des détails qui rendent l'expérience encore plus intéressante pour quelqu'un qui veut vivre le quotidien d'un citoyen à Puerto Rico. Nous avons beaucoup apprécié notre séjour, ce fut dur de quitter.
Family
10/10
Exceptional
26 Jun 2026
Larry
Staff very friendly great place to stay. Close walking distance to Downtown San Juan.
10/10
Exceptional
25 Jun 2026
Anthony James
Great service. Hot water was not great especially in the evening.
Partner
2/10
Poor
20 Jun 2026
Osiris
Leak inside room over pullout bed and bathroom
Family_with_children
8/10
Excellent
20 Jun 2026
Rebecca
Loved the hotel location, staff, and cleanliness. The condition of the hotel over all needs some love. The laminate flooring was broken in many locations inside the hotel. There was a lot of broken flooring in our room. A child barefoot would have been hurt for sure. No easily accessible locations to charge our phones. We had to use the outlet in the bathroom and I had to crawl under a table. The lamp in the bedroom didn't work. All there was, were bright ceiling lights in the evening. No mirror other than the one in the bathroom made it challenging for 2 women to get ready. No hooks in the bathroom or anywhere for towels or clothes. We didn't have use of the shuttle because it was \"being serviced\". Yet one afternoon the penthouse guests were provided the shuttle while we were standing outside waiting for our Uber. That was not cool at all. The front loading washing machine upstairs was broken. We didn't know until we had a very large load that stayed sopping wet. We had to actually wring out the clothes they were so drenched, and hang them on chairs all over our room! When we told the front desk, he did offer their machine to spin and then dry them.
I hate to end a review on a sour note so I will add the bed was comfortable and there was hot water once we figured out the shower faucet. Great staff. Seriously. A bunch a very nice people.
Friends_and_family Friends
10/10
Exceptional
10 Jun 2026
Stephanie
Everything that was within their control was amazing! They were all very helpful with giving us information about possible things to do, where to eat and with issues that we had with the water situation that they are having in Puerto Rico. I would definitely stay there again in a different occasion.
Friends
8/10
Excellent
06 Jun 2026
Maria E. Tellez
No HOT water
Partner
10/10
Exceptional
06 Jun 2026
Nadria
The room was very well kept. Staff were courteous, friendly and quite helpful. The responded to messages promptly and the stay albeit short was enjoyable.
Partner
8/10
Excellent
05 Jun 2026
elizabeth
close to alot...parking is free big plus
Family_with_children
10/10
Exceptional
25 May 2026
Avigail
Nice hotel about 20 mins walking from all the old San Juan. The staff were nice too. The room was spacious and cold. It was on the second floor and we had a small outdoor patio with chairs I think that was neat. The room has a small kitchen area if your going to stay longer and a couch and a queen bed.
Family
10/10
Exceptional
24 May 2026
Bryce Richard
This is one of the better hotel experiences I have had. Very clean, modern, and the staff was incredibly helpful. There are a few parking spots in front of the building, otherwise very easy to find close parking on the street. It is around a 10 minute walk to the beach and old san juan. Overall a great experience and we are so glad we chose to stay here!
Partner
10/10
Exceptional
24 May 2026
Nevaeh
Only issue I had was the comforter on the bed had stains but I can tell it was cleaned just stained. Besides that the stay was amazing
Family
4/10
Poor
24 May 2026
wilfredo
Hotel has potential to be great especially with outstanding staff but it really lacks in cleanliness and maintenance. Our suite was dirty with stains on curtains furniture and bed sheets including pillow covers. Hair from other quests which means it was not cleaned properly and old toilet paper left in patio which had a non working hot tub. Very disappointing.
Pet
10/10
Exceptional
20 May 2026
Kristine
Staff were wonderful. So helpful and gave great suggestions on things to do and places to eat! Clean and well stocked kitchen. Nice rooftop area with hot tub. The hot tub could use an update or just cleaning. A few of the floor planks were loose and sticking up but this didn’t really cause any issues. Could use better pillows and maybe directions on how to use the coffee maker. Other than that would definitely recommend staying here.
Family_with_children
10/10
Exceptional
16 May 2026
Raymond
This place is very clean. The staff is very friendly and very accommodating. Will definitely book again.
Friends
10/10
Exceptional
12 May 2026
Casey
Absolutely incredible staff, food and atmosphere!
Friends
10/10
Exceptional
10 May 2026
Shirlene
Hector at the front desk provided exceptional service. He was friendly, outgoing, conversational, and very attentive to guests needs. The hotel is well‑located, with easy walking access to restaurants, the bus stop, the beach, Walgreens, and the port. I would gladly stay here again.
Self
10/10
Exceptional
07 May 2026
Cori
Hector at the front desk was the best! So helpful with everything from excursion recommendations, good spots to eat and storing our luggage.
Rooms were spacious and clean. I would absolutely stay here again
4/10
Poor
06 May 2026
Alain
Personnel très accueillant et on est arrivé avant l’heure et ils ont gardé nos bagages mais pas donné une chambre immédiatement. La chambre était pas très propre beaucoup de cheveux dans la salle de bain. Les photos sur le site du spa et son installation ne reflète pas la réalité. Spa plein de sable et mal entretenue et les chaises très vieille. Sur le site c’était très beau mais pas la réalité.
Partner
10/10
Exceptional
05 May 2026
katrina
Hotel staff were so helpful and nice, definitely recommend it.
Partner
10/10
Exceptional
04 May 2026
HYDEE
Great
Family_with_children
10/10
Exceptional
02 May 2026
Jennifer
The staff was amazing, I loved this hotel. Definitely would come back!
Friends
6/10
Pleasant
30 Apr 2026
Ysia
First love the staff very helpful and friendly. The cleanliness wasnt up to part only had 1 towels in the room and it was dirty. The hotel barely had hot water.
Friends
10/10
Exceptional
28 Apr 2026
kevin
Great spot to stay, we were allowed to check in early....found us free transportation to the fort...up graded our....will definitely be coming back...we we only im old San Juan one night...but next time will enjoy the roof top and steak house at the facility
Partner
6/10
Pleasant
23 Apr 2026
Concepcion
The room is spacious and nice. There were 3 of us and the sleeper couch was not comfortable at all.

The water takes a while to warm up so the shower was a little on the chilly side.

The jacuzzi was dirty and didn't use which was a disappointment.

The shuttle was out of service. The Lyft was reasonable $5 to $10 for 3 of us to get to Old San Juan and the cruise port.

The staff was very friendly and helpful. They let us keep our luggage there after check out. They were there late for check in as well.
Family_with_children
10/10
Exceptional
22 Apr 2026
Catherine
It is a beautiful boutique hotel. The staff was absolutely amazing. They even drove us to town for dinner and pick us up afterwards.
Self
10/10
Exceptional
20 Apr 2026
Armonie devonte
Clean place, the staff was very helpful. Outside looks a little outdated but once you go inside it’s perfect! Highly recommended staying here if you’re going to be on the go a lot, thank you all from the staff there!
Partner
10/10
Exceptional
19 Apr 2026
Jennifer
Front desk staff Hector and Joseph were amazing. Hector directed us to a close place for a late lunch and Joseph drove us to a restaurant for dinner and picked us up later. Outstanding service!!
10/10
Exceptional
19 Apr 2026
CHERYL
The staff was incredible so nice and accommodating. Room was clean and easily usable
Friends
4/10
Poor
15 Apr 2026
Carmen
It was not hot water in the shower and no shower curtain, not enough towels in the bathroom.
Family_with_children
8/10
Excellent
12 Apr 2026
Diane
Very comfortable apartment-style rooms. Water in the refrigerator was a nice touch! Staff excellent and friendly. Should have asked for more than 1 towel as floor got wet after showering. Loved rooftop space and restaurant!
Family
10/10
Exceptional
11 Apr 2026
Zach
The staff truly made this stay special for our family. From the moment we arrived, they were consistently attentive, friendly, and genuinely caring. Every interaction felt personal, and they were always quick to help with anything we needed. Traveling with family can come with its challenges, but their positive attitude and willingness to go the extra mile made everything feel easy and comfortable.

Hector was our very first interaction, and he set the tone right away. He connected instantly with my wife through her Puerto Rican roots, while also making me feel just as welcomed and included. It created this perfect balance where she felt right at home and I felt like I was getting an authentic, fun introduction to the culture. He brought a great sense of humor and personality that left us with a few moments and phrases we’ll definitely be bringing home with us.

They also gave us a perfect recommendation for a spot to eat in Old San Juan that ended up being one of our favorite experiences, and we loved being able to enjoy the steakhouse just a few floors above our room. Those little touches made a big difference.

We’re very grateful for the experience they created for us and would absolutely stay again.
Family_with_children
10/10
Exceptional
08 Apr 2026
ADRIANA REYES
Staff is amazing
10/10
Exceptional
08 Apr 2026
Diana
Great customer service the receptionist were awesome. Very comfortable place.
Family_with_children
10/10
Exceptional
06 Apr 2026
David
Great value for the location, updated boutique hotel, convenient parking
Friends_and_family Family
6/10
Pleasant
03 Apr 2026
Eve
Beautiful looking hotel but the looks deceive the actual condition of the rooms. Cheap construction materials used. The stove did not work (& others I spoke to said the same). Location was misleading as well. However the staff was amazingly helpful, knowledgeable and kind. We wanted to take the golf cart to the other side of San Juan & walk back from there but there were never enough employees available to take anyone anywhere. And lastly when it said walk to cruise port - make sure it’s the port you are departing from as they cannot drive to Pan Am ports.
Friends_and_family Friends
10/10
Exceptional
03 Apr 2026
Daniel
Great staff! Very nice and willing to be flexible
6/10
Pleasant
02 Apr 2026
Christian
Staff were great. The bathroom was not clean, there were hairs on the floor and grime on the edges. Same with kitchen appliances and tableware.
Family_with_children
10/10
Exceptional
31 Mar 2026
ANDREA
Stayed overnight at the hotel to explore Old San Juan with family and friends. Hotel is accesible to Old SJ. It is clean and the room is huge.
Family_with_children
4/10
Poor
30 Mar 2026
Julie M
No hot water for showers! Was told they use solar panels to heat the water??
I would not recommend this hotels..
Staff was nice though
Partner
10/10
Exceptional
28 Mar 2026
Gloria
Hotel is very clean and Hector very friendly and helpful.thank you
Friends
6/10
Pleasant
27 Mar 2026
Sandra
The room was comfortable overall, but I was concerned that the door bolt was not functioning properly. Additionally, one of the blinds was broken and couldn’t be raised, which limited natural light in the room.
Self
10/10
Exceptional
27 Mar 2026
Alma
We stayed only 1 night to be closer to the airport. The drive to the airport was about 20 minutes. We were able to park just outside the hotel, but there were limited spaces. The hotel room was clean and the sofa bed in room 4 was very comfortable for a sofa bed. The bathroom had shampoo, conditioner, body wash and towels, but no soap. Room 4 is a 1 bedroom apartment and the kitchen looked well stocked. Overall it had an upscale feel.
Family
10/10
Exceptional
25 Mar 2026
Jaclyn
Room had ample space, bed was very comfortable, appreciated the 24/7 access to coffee and filtered water. Staff was super friendly
Partner
10/10
Exceptional
24 Mar 2026
Clint
The staff service, and cleanliness and spaciousness of the unit we rented were excellent.
Partner
10/10
Exceptional
23 Mar 2026
Gabrielle
Friendly welcome on arrival (in the morning, due to travel plans).

Rooms not available, but area provided for our bags and coffee made available. We explored town until the 4pm checkin.

Room was clean, very spacious and offered all neccesary amenities (microwave, cooktop, plates etc) except in room coffee supplies. The gym is tight! Not sure I could be comfortable working out in there.

Would recommend this hotel and would use again if we ever find ourselves back in SJ.
Family_with_children
10/10
Exceptional
23 Mar 2026
Gail
Staff was incredibly friendly & helpful. Several rooms for relaxation if you were going to or coming from a cruise. Would definitely stay her again if I was cruising.
Friends
10/10
Exceptional
21 Mar 2026
Ornella Marietta Razetto
Very spacious room and very clean! Loved that you have a kitchenette to cook your own meals. In a very quiet area and within walking distance to Viejo San Juan. Would for sure return!
Self
10/10
Exceptional
21 Mar 2026
Celeste
Excellent time
6/10
Pleasant
21 Mar 2026
Carlos
Didn' clean the room...i did leave the clean room sign and they just took it and let it in the room bit didnt clean it
Friends_and_family Friends
6/10
Pleasant
19 Mar 2026
Jerry
The staff here were very friendly and helping whenever needed. Best part is how close it is to San Juan. The neighborhood it's in can be sketch for some people, but try to believe me, you are good.

The condition of the room could've been better. Spots on the couch, unkept rug, floor tiles lifting, ceiling peeling. None of it was eggrecious to a point we didn't feel comfortable, but more so details missed that can be improved. You also don't have a view out to anytign but an empty lot with graffiti on an abandoned building. BUT if you're looking for somewhere to simply sleep and change clothes, this is perfect. Lol honestly it's a very ok, 3/5, 5-6/10 place. You'll only be disappointed thinking you're staying at a Marriott.

BRING YOUR OWN WASH CLOTHS AND TOWELS. Lol they run out fast.
Partner
2/10
Poor
19 Mar 2026
Eduardo
I recently stayed at Hotel Puerto Valdés and unfortunately had a very disappointing experience.

At check-in, I specifically asked what perks were available with my Expedia Silver status, and I was offered a late checkout. I confirmed this as my selected benefit, so I planned my morning accordingly.

However, the next day, my party was unexpectedly forced out of the room at 11:00 AM with no acknowledgment of the previously agreed late checkout. This was both frustrating and inconvenient, especially since it had already been discussed and confirmed. I had to call via WhatsApp since that’s the only way they respond, and was told it wasn’t their problem before they hung up on me.

To make matters worse, we went to the front desk to get clarification and request a receipt, but no staff was present. We waited about 10 minutes, despite the hotel advertising 24/7 front desk service. This lack of availability and support only added to the frustration.

Overall, the experience felt disorganized and unprofessional. Communication was poor, and the service did not match what was promised. I hope the hotel improves its guest communication and ensures staff availability moving forward.
Family
4/10
Poor
18 Mar 2026
Ben
Our flight arrived in San Juan at 1:00 am. at 11:30 pm the hotel sent a message that due to a problem in Old San Juan they had no water pressure. It was too late to find a new hotel and the hotel didn't offer a free cancellation option. They also said they had no hot water because they use solar hot water and blamed the recent weather. We had booked 12 months in advance to stay 1 night before a cruise. We never would have booked a hotel with no hot water. We wanted to shower off the airplane germs and board the cruise clean with a fresh shave. We paid $250 total for the hotel and they gave us back $75, When we booked the hotel we just wanted a safe and comfortable place to sleep and get ready for the cruise. We didn't need ocean front or a pool because we planned on spending 9 total hours at the hotel. We were very disappointed we didn't know about the solar water and chance of no hot water when we booked. We stayed in February. The hotel itself was very clean. The management was very nice and kind and tried to be helpful. I just wouldn't stay again because we will always be flying in for just one night before a cruise and want to be able to shower. A hot shower is very important to us to feel clean. We've acttualy never even stayed at a hotel with no hot water but we live in the USA and the hotels all have hot water there.
Family_with_children
10/10
Exceptional
18 Mar 2026
Alan
The hotel is centrally located within Old San Juan and walking distance to the beach. El Condado is a short Uber ride away. Within a block there is a Bakery and Cafe for delicious coffee and treats. Most of all the staff is exceptionally accommodating and does it’s best to make you feel welcome.
Friends_and_family Family
10/10
Exceptional
18 Mar 2026
Diane
Very nice hotel somewhat outside busy tourist area, very quiet and near to the Capital building and “deco”government buildings. Safe/easy street parking if you have a car. Coffee pot in room didn’t work and water in shower just lukewarm. Otherwise liked the place a lot.
Partner
8/10
Excellent
18 Mar 2026
Linda
The staff were amazing. They were very helpful. Times were they were not as responsive to our requests for additional towels and other essentials.
Partner
10/10
Exceptional
17 Mar 2026
Jayvee
Loved it, definitely would recommend & stay again
Partner
10/10
Exceptional
12 Mar 2026
Fowler
I absolutely loved my stay here and would definitely consider coming back. The staff was so nice and accommodating I even extended my stay. The beds are super comfortable and quiet peaceful sleep was greatly appreciated. Convenient front street parking was just icing on the cake.!
Family
10/10
Exceptional
11 Mar 2026
Dharmendra
It was nice staying this hotel room. We liked that nice and clean. There were good people to help us lot
10/10
Exceptional
09 Mar 2026
Carmella
Stayed after our cruise, huge suite
6/10
Pleasant
09 Mar 2026
Barbara
Our room was clean and very nice. That’s the only reason that I raided it a three star. The area it is in there is really nothing around unless you take a cab or you don’t mind walking into town they said they had a shuttle to the cruise port. That is false. We had cold water for showers at the best we could get it to lukewarm. The Jacuzzi upstairs on the roof the jets all had green on the vents, which is not healthy. They also did not have a shuttle to take you into town or the beach so make sure you have plenty of money for cabs unless you don’t mind the walk. The area right around the hotel is very rundown. We did walk and see the memorial park on our way into town. That was very nice. The staff were very friendly, but depending upon who you talk to you got different stories but as I said, our room was very nice. We booked this specifically so that we could go to the beaches. We knew we had transport to the pier and it would take us into town. None of that happened.
10/10
Exceptional
07 Mar 2026
Angela
Presidential suite amazing and steak house on property. Helpful staff
Partner
10/10
Exceptional
03 Mar 2026
Tania
Excellent service, clean room and great area
Family_with_children
10/10
Exceptional
01 Mar 2026
Fernando Jr
Felt like we were in NY with the upscale and fancy setup of the rooms and the whole hotel. Very chic and modern. Parking was easy too. Service is outstanding
6/10
Pleasant
26 Feb 2026
Julie
First, we had no towels no hot water for two days. Entry door would not close unless you slammed it. And the walls were way too thin. You could hear noise from upstairs and surrounding rooms.
10/10
Exceptional
26 Feb 2026
Torpe
Hector and Malanie were exceptional in ensuring we had an amazing stay. Their hospitality is top-notch and they always made sure my daughter and I were taken care of. They recommended wonderful dining experiences as well as activities for the two of us. The hotel is gorgeous. My daughter and I ended up in the penthouse suite which was divine, but every room looked amazing. I am on my way to the airport to return home but I already want to turn back to spend one more night at Hotel Puerto Valdes. Thank you Hector and Malanie (wishing you luck in school, you’re so close to graduating with a journalism degree) for being such amazing people. I will miss you both.
8/10
Excellent
25 Feb 2026
Matthew
Very clean, helpful staff, nice layout, very spacious
Friends_and_family Family
4/10
Poor
25 Feb 2026
Sara
The staff is very friendly, the rooms clean.however, there was no hot water during our stay; the first room had water pouring in thru a light fixture in the ceiling. We packed up all our things and were moved to the penthouse suit. Again, no hot water. Again, the television would come on by itself during the night, till I unplugged it. Attempting a cold bath in the jacuzzi, I was met with a torrent of black bits of ? From the jets.Tried heating water on the stove top for a warmer bath- stove top not working either. Bathroom door could not be closed, and the elevator seemed to have mechanical problems- fortunately not while we were in it. We were not offered a rebate and Expedia would only give us $225 credit- not a refund for our hassles. Sara Cook
Family
8/10
Excellent
24 Feb 2026
John
Great staff very large oops. NO hot water, no coffee available per staff good location
Partner
10/10
Exceptional
23 Feb 2026
Marlene A.
The staff was amazing
10/10
Exceptional
23 Feb 2026
Michael
Nice hotel. Very clean. Staff was great. Helpful and pleasant.
Partner
10/10
Exceptional
22 Feb 2026
Andrew
Staff was very helpful and courteous, went above and beyond, and pointed out local restaurants and sites to see. Our suite was amazing! Tons of room for a family of four, great comfortable bed & 2 very comfortable sofa beds, had a full kitchen, large bathroom, & jacuzzi tub. Also less than a mile from the cruise port so very convenient for our trip. Wonderful experience, would definitely stay there again! Highly recommend!!
Friends_and_family Family
10/10
Exceptional
19 Feb 2026
Erik
The staff was AMAZING. Hector, Melony, Michael, EVERYONE was amazing. They went out of their way to make our stay exquisite and make sure we were comfortable. They even helped us find some fun restaurants and have other great advice. The rooms were also amazing, in my opinion it's the perfect room for a small family. Had a large comfortable bed and 2 pull out couches. Everything was perfect. Thank you Melony, Hector, Michael and the GM, and all others who make up Hotel Puerto Valdés. A beautiful place I'll never forget
8/10
Excellent
18 Feb 2026
Terry
It was a great location , close to the cruise port. Nice room, spacious and clean.
Partner
10/10
Exceptional
17 Feb 2026
Angela
Room was great!! Staff Hector and Misael were amazing and helpful!! Will stay there next time we are in PR.
Friends
10/10
Exceptional
15 Feb 2026
cindy tamika
Everything was great the staff was friendly the rooftop was beautiful the bar/restaurant amazing i would definitely stay there again
Leisure Partner
4/10
Poor
11 Feb 2026
Jacqueline
I booked for 2 beds and got a bed and a pull out sofa that was stained and dingy looking.This is a 3 star at the most
10/10
Exceptional
10 Feb 2026
STEPHEN
Great!
10/10
Exceptional
07 Feb 2026
Caryn
Staff was extremely friendly and helpful
10/10
Exceptional
04 Feb 2026
dennis
Room was very clean, the staff was extremely nice and gave great suggestions for local restaurants, and no noise issues. Some of the equipment was out of service, but the staff were actively fixing the elevator and other devices in the morning
Leisure Family
8/10
Excellent
04 Feb 2026
Henry
Friendly and helpful staff. Clean room. Good AC.
Friends_and_family Family
6/10
Pleasant
03 Feb 2026
Heather
We were greeted by a very nice gentleman named Hector. He was very helpful and accommodating. The room was lovely and had an in room Jacuzzi tub. We wish we could have used it but we literally had no hot water- not really even warm. Showers were quick, I guess that saved on energy and water.
Leisure Partner
10/10
Exceptional
02 Feb 2026
diane
Everything was lovely. Large accommodation - kitchen, loving and bedroom. Reasonable price. Wonderful restaurant on premises
Partner
10/10
Exceptional
26 Jan 2026
Kim
Very Nice and Clean!
6/10
Pleasant
26 Jan 2026
Alicia
It was a good location to the port however it was advertised they had a shuttle to the port only to learn they didn’t. We also didn’t have hot water and was told someone would reach out to us which never happened.
Leisure Partner

Location & surroundings

Puerto Valdes
100 Calle Valdés, San Juan, Puerto Rico

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Puerto Valdes

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