Fortaleza Suites

Puerto Rico , Puerto Rico Island
San Juan, 315 Calle Fortaleza Old San Juan
Show on Google | Map

100 reviews shown

4/10

Poor

16 Mar 2026

Jeffrey

Hotel was unique and location was great, but room location off lobby was loud, door and window needed weather stripping for sound and light from lobby. There were no amenities. Bed was very uncomfortable and bathroom arrangement was very odd.

6/10

Pleasant

15 Mar 2026

Joanne

We just needed a hotel room to crash because our flight arrived really late. The bathroom could use some updating. It was clean. The doors have glass so your room is never dark because the light from the hallway reflects into your room for the price. Honestly, I was a little bit disappointed.

10/10

Exceptional

14 Mar 2026

Tony

This is a hidden gem in Old San Juan. The room was SPACIOUS, well appointed and reflected classic Puerto Rico style. Our room had a stove, full size fridge, great air-conditioning,Nice bathroom with a shower that never ran out of hot water. They have some common areas with seating, coffee, ice, and vending machine that was reasonable. It is on Fortaleza street so evenings were a bit noisy but i live in the city so nothing too bad.

Family

4/10

Poor

13 Mar 2026

Daniel

Zero hot water and completely underestimated how loud the street would be. If you want to party in old San Juan until 3am this is a great place to stay. However if you are a family of 5 this is probably not the right spot.

10/10

Exceptional

13 Mar 2026

Evy

Restaurants close by. Very cute hotel, with everything you’ll need for a comfortable stay.

Family

10/10

Exceptional

12 Mar 2026

Nivea

There were a lot of things in the area which made walking doable. For example restaurants, street vendors, jewlery shops, etc. and even if some things weren’t you could always uber which didn’t cost much unless the place was 30+ min away. The only thing that is a down to this property is the fact that the street is right in front of your room so sleeping can be an issue if you’re a very light sleeper. The honking, yelling, and music did wake me up a few times but my stay was still great.

Family

10/10

Exceptional

11 Mar 2026

Minerva

The place overpass my expectations. The staff were ultra friendly and helpful. Perfect location to explore Old San Juan. We were able to walk to near attractions, restaurants and stores.

10/10

Exceptional

10 Mar 2026

Pauline

We love this hotel and return to it annually :)

2/10

Poor

10 Mar 2026

Michael

Room

10/10

Exceptional

09 Mar 2026

Lisa

Very centrally located, couldn’t have asked for a better location. Street was a little noisy on the Saturday at night but we didn’t mind, and it wasn’t as noisy the following night but just to be aware of. Would highly recommend this place if you want to explore all that old San Juan has to offer. We enjoyed walking to both Castillos, which were only a few minutes away. Felt very safe at night walking, plenty of restaurants and souvenir shops just feet away. The kitchen was very well stocked and as a family made cooking very easy.

Family_with_children

6/10

Pleasant

09 Mar 2026

Richard

Staff was great- but room itself was less than satisfactory. Outlets in bathroom did not work and most lights didn’t work either. Pricey for what we got.

Partner

10/10

Exceptional

09 Mar 2026

john

Front desk staff was incredible and super helpful!

10/10

Exceptional

08 Mar 2026

Joseph

All the staff I’d met were so amazing and kind, always willing to help. The hotel's location was central to everything in Old San Juan and a short walk to the parking garages if you do have a car.

Self

6/10

Pleasant

06 Mar 2026

Aldrick

Advertisement of room deceiving. Our room was very tiny. Bathroom in need of updating. Faucet and toilet seat loose. The room needs more Electrical outlets.

Partner

6/10

Pleasant

05 Mar 2026

Alexandre

This place was ok for a short stay. Great location.

Partner

8/10

Excellent

05 Mar 2026

LAUREN

The property is in a prime area. Close to shops and entertainment. However the rooms were very loud. The light in the hallway filtered into the bedroom so you can’t get a good night sleep. I would recommend black out curtains and reinforcing quiet time between 10-6.

Partner

6/10

Pleasant

04 Mar 2026

Clifford

This property is old and has not been updated in eons. For the price paid I expected better. The toilet seat was loose. The hot and cold water handles or loose, this shower controls were loose, they were cracks in the shower wall, the layout of the bathroom was wonky. Bottom line this property is an older property with no current upgrades and should be priced as such.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Jeremy

Great location for old San juan

Partner

4/10

Poor

01 Mar 2026

Dale

Room number 3 is located directly across from the open seating area and kitchen. Feels like the people outside are directly in your room. The 10 pm to 8 am quiet time is not enforced making sleep almost impossible. No window in the room and a bathroom that is Badly in need of refurbishment topped it off. badly in need of ref

Partner

10/10

Exceptional

27 Feb 2026

Mariel

Clean and very professional staff

Business Family_with_children

10/10

Exceptional

26 Feb 2026

Samuel

Great service with luggage holding

Family

10/10

Exceptional

25 Feb 2026

Mariel

Super clean room. Attentive staff. Helpful while helping me extend my stay.

Self

10/10

Exceptional

25 Feb 2026

Tanya

No complaints!!! Everything was perfect!!!

10/10

Exceptional

23 Feb 2026

Lawrence

Great location, clean, very nice people, comfortable. Also an easy walk to the cruise port. It was a great stay!!

Partner

8/10

Excellent

23 Feb 2026

Michael

The bathroom need a lot of upgrades

10/10

Exceptional

22 Feb 2026

Sheldon

Perfect pre-cruise hotel. It is just a short walk to the cruise port and is surrounded by some awesome restaurants. We enjoyed having a cup of coffee in the lounge area before bed. Definitely a good find.

Partner

10/10

Exceptional

22 Feb 2026

Marshella

Julianna was so helpful she advised places to eat where grocery store etc. She also translated for us with our uber to the airport. The location is perfect. We got Suite for the night ( 5 people) before boarding ship the next day!

Leisure Friends

10/10

Exceptional

20 Feb 2026

Andrew

Loved the place. Location was perfect, close to everything. Staff was great. No parking but a parking garage is a 5min walk away. Will stay again when I go back

Partner

10/10

Exceptional

20 Feb 2026

Jeremy

Cute, charming location in the middle of e everything.

Family_with_children

8/10

Excellent

17 Feb 2026

Patricia

Personable staff.

Partner

10/10

Exceptional

17 Feb 2026

Libby

Beautiful amenities, friendly and helpful staff, great location!

6/10

Pleasant

12 Feb 2026

Heather

Due to the ice freezes that were expected in our home town, we had to make different travel arrangements. I booked it through Expedia and contacted the hotel several days ahead of time to try to change the date of our stay to the next week. Expedia even tried contacting them to see if they would change it. They could’ve easily switched it to another day. We weren’t even asking for our money back just change the date. A business that cares so little about guest satisfaction doesn’t need business apparently. There are plenty of great places to stay in San Juan. I’d look at others.

Leisure Family

4/10

Poor

08 Feb 2026

Marangely

I wrote privately but i not even an apology was sent. My experience wasn’t good and, in my opinion, this hotel should not be part of Expedia “VIP properties”, no benefits received. The first room assigned had chips and chip stains on the bed, visible sign that it wasn’t cleaned. I asked to be moved. The second room, which had 2 beds, had hairs in one bed and black dirt in the other. The towels were stained all over and with evident signs of overuse. Paint on the walls was peeling which is a hazard considering that those buildings are old. Old should not be an excuse for dirty and neglected, and I’m local so this is very disapointing. I was too tired to ask for another room change since it was only one night. Lobby and attention were good.

Business Self

10/10

Exceptional

07 Feb 2026

Teofila

Very clean, we had enough amenities and the staff was wonderful

Leisure Friends

8/10

Excellent

01 Feb 2026

Fabiola

It was very convenient close to lots of little stores and bars and restaurants. I felt save in the area

Leisure Friends

10/10

Exceptional

01 Feb 2026

Aaron

Staff was AMAZING!

Leisure Partner

10/10

Exceptional

01 Feb 2026

Jacqueline

The room was amazing and the price point was definitely more than reasonable for the space we had! Clean, heavenly comfortable, and the staff are so nice! Excellent location for walking around too.

Leisure Family

10/10

Exceptional

31 Jan 2026

Olena

The whole vibe is calm and caring. The hotel feels like a quiet retreat where every detail was made to help guests relax. Highly recommend!

4/10

Poor

28 Jan 2026

Hillary

I had high hopes for this hotel but left pretty disappointed. Let me start with the good. The staff was great! Everyone we interacted with were friendly and did their best to help during our stay. The beach towels and sunblock were a nice touch. The building itself is charming and has a lot of character. Now the cons. The presidential suite is so loud. Any noise from the street just radiates through the room. We didn't get any sleep. We were able to move to a different room due to the noise (which we were grateful), but ran into other issues. Very little warm water despite the room having two bathrooms and enough space to accommodate 6. We only had 4 people in our group and could not all shower in the same 2 hour window. The outlets in the downstairs bedroom kept going out (not able to charge a phone next to the bed and access the alarm or use blow dryers, etc). The mini split makes a loud obnoxious noise every 2 hours or so (maybe the pump). No way to get any sleep. The \"complimentary coffee\" between 6-10a included a mini travel size coffee maker to be shared by the entire building and was always empty. The general cleanliness of the floors and baseboards of the rooms could be better. Dishes in the cabinets were dirty. I really wanted to love this place. I've stayed in older hotels and expected flaws but not sleeping and showering comfortably impacted our whole vacation.

Leisure Friends

2/10

Poor

26 Jan 2026

Laura

VISIBLE BED BUGS - WE WILL SEND PHOTOS.

Online photos are deceptive of the state of the room.

BEDS HAVE BED BUG EGGS!!!!!!!

DEMANDING REFUND. WE HAD TO LEAVE!!!!!!

SCRAMBLING TO FIND NEW PLACE TO STAY.

Friends_and_family Family

4/10

Poor

26 Jan 2026

Michael

There are zero windows in this entire facility, it is so musky from wetness and mild you smell it as soon as you walk in. Our room had actual mold all over our ceiling, we stayed out of the hotel as long as possible, other than to go to sleep and we paid for a two bedroom suite. Staff was kind but I definitely would not recommend.

Leisure Family

10/10

Exceptional

26 Jan 2026

Suzanna

The room was very nice! Hot water, cold AC, quiet! Staff is nice and the location can’t be beat!! There are no USB ports in the room. Other than that, I was well satisfied and would certainly stay again!

Leisure Self

10/10

Exceptional

25 Jan 2026

Laiza

Our stay was wonderful ! Staff is friendly and helpful. Location is right at a Unesco World Heritage site and accesible to restaurants and attractions. Highly recommended !

10/10

Exceptional

25 Jan 2026

Cody

The perfect oasis. We were made so welcome and comfortable.

8/10

Excellent

25 Jan 2026

Jeff

The room was clean and staff very friendly, being in old San Juan was a treat

Leisure Partner

2/10

Poor

25 Jan 2026

Ellen

There was no electricity and incorrect/misleading information as to when the electricity would be back on. The hotel does not have a generator, so no lights or air conditioning. When reserving, I upgraded our room, spending $300 for a night. The regular sized room was on the main floor behind the reception desk and had no windows (we only viewed it with a flashlight). Total waste of money. We ended up staying across the street at a hotel with a generator for $187. Skip Fortaleza Suites.

Leisure Friends

10/10

Exceptional

23 Jan 2026

Johanna

Lovely place

Leisure Partner

10/10

Exceptional

23 Jan 2026

Will

Location was great a few blocks from the fort. Very walkable location. Parking offsite at garage wasn’t perfect but understandable given location. Room was charming and spacious. Hot shower and good bed. Would stay here again. Ac dripped on the guest room bed was my only complaint here. The water line seemed to be clogged or something on the mini split unit. Probably should’ve mentioned to hotel staff but didn’t.

10/10

Exceptional

22 Jan 2026

David

Yes the staff was very friendly and very obliging

Leisure Partner

10/10

Exceptional

18 Jan 2026

Jasmine

Love the place

8/10

Excellent

16 Jan 2026

saadia

Todo excelente lo único fue que no había agua caliente

10/10

Exceptional

16 Jan 2026

Andrea

We stayed in the presidential suite and it was amazing! You are right in the heart of everything! Will definitely be back!

10/10

Exceptional

15 Jan 2026

Andrea Denice

Overall I recommend this place. Here are the pros: You are within walking distance of EVERYTHING
You have shops, food, souvenir shops, & local foods
:They provode towels for the beach
:You a near water ferry for just $4.00 ROUNDTRIP to the other island. The staff veey friendly.
:The rooms were clean.
: The water was hot.
:Locals are friendly

Cons: Streets ARE congested because IT is a cruise port.
: Bugs bit me but the hotel provides spray
:Some steep hills bring walking shoes
:

Leisure Self

2/10

Poor

13 Jan 2026

Jeffrey

I was left (unpleasantly) shocked at the seeming disconnect between the Expedia ratings and what we found from our room and the hotel. We stayed in the San Sebastian suite and found the room to be in very poor and even unsafe condition. There were exposed electrical outlets near running water and at the height of our 3yr old. The kitchen cabinet front fell off, almost onto toes, with barely a touch, revealing a previous 'Command Strip' fix. The decorative topper on the stairs was stripped and only loosely placed in position. There were many areas throughout the room that demonstrated poor condition, care or attention to detail. The lighting was poor, with bulbs of various color and limited brightness, including fixtures without bulbs. There were numerous areas of exposed plumbing attachments that had been plugged, with little care to repair tile. Our communications to the staff, while received positively, resulted in only a fix to the outlet over the bathroom sink. Other 'amenities' were lacking and showed little active engagement by staff..... for example, the fresh/ice water container in the common area was shown to us on check in and the majority of the time was just empty, having received no attention from staff to fill. Overall, the property is in a great location but is plagued with poor condition and seeming apathy from staff to improve or actively provide for a good experience.

Leisure Family

8/10

Excellent

12 Jan 2026

Lucia

This hotel is everything as advertised. It is completely walkable to everything and the staff was so friendly and helpful. The only reason I gave four stars in some areas was because of the condition of the property. The rooms are interesting, no windows to the outside, but a lovely seating area just outside of the rooms. It’s an older building that’s been converted and I think they did a good job with it. It just is what it is. Our accommodation; the bed in the room itself was comfortable, and there was enough storage to put your things as well as slip your suitcase under the bed because it was high enough, so it was out of the way. But I spent a lot of time sitting in the cozy area outside my room rather than in the room when I wanted to relax. It was also very safe because it had a coded entry door.It was quite comfortable and did the job and it was certainly budget friendly for my intended purpose. I would stay there again!

Leisure Partner

8/10

Excellent

10 Jan 2026

Cynthia

The place was nice and cozy. It is around night life so you can hear the music from the too bedroom. Other than that the place was clean, well organized and charming.

Business_and_leisure Family

8/10

Excellent

09 Jan 2026

Veronica

The power went out in old San Juan so we end up unable to shower because of the cold water. They expect 2 people to sleep on a small pull out couch. The truth is that we still loved the beauty of the suite. The staff was gentle and helpful. I felt so safe that I would even sleep with the door open if I had too. The only drawback was that they charged me the same price for one bead as I did for a 4 bedroom suite. They ove

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Joan

Friendly staff, huge room, fully stocked kitchen, wonderful location.
We only stayed one night but this would be a great choice for a multi -day stay.

Leisure Family

10/10

Exceptional

08 Jan 2026

Yaxuan

Clean room and friendly staff

10/10

Exceptional

05 Jan 2026

Mallory

We did the 2 queen bed room with 3 adults and it was spacious and comfortable. Air conditioning was great, hot water, good TV. Beds were fairly comfortable and room was quiet from street noises. Common spaces are fabulous with free coffee, tea, cold water, sunscreen, aloe, lotion and comfortable seating areas.

Friends_and_family Friends

8/10

Excellent

03 Jan 2026

Quisqueya

Comfortable beds, helpful and friendly staff. Close to everything

Leisure

8/10

Excellent

31 Dec 2025

Antonio

Clean

Leisure Family

10/10

Exceptional

30 Dec 2025

Christopher

Everything was fine and walkable to port!

Leisure Self

10/10

Exceptional

30 Dec 2025

David

N/a

Self

8/10

Excellent

25 Dec 2025

Jose

Very nice property in a great, central location. The check-in was easy, with good instructions provided. Staff at check-in was very personable. Reason for 4 instead of 5 stars is that the morning crew was asleep. Literally. I caught the young man sleeping in the courtyard area. All lights in the courtyard were kept off until I checked out at 11:00 am. The water available for guests wasn’t refilled until sometime after that. These are all easy fixes that would make this a 5-star rated property always. I would recommend this property and would stay here again.

Self

10/10

Exceptional

24 Dec 2025

Jose

I loved my stay here! The front desk was friendly, the cat is friendly! The suite was amazing! Viejo San Juan was such an amazing experience and this hotel made it such a comfort! The room service was exceptional and the distance to everything was so convenient- definitely a recommendation

Leisure Friends

10/10

Exceptional

23 Dec 2025

Damon

Fantastic accommodation with classic charm in the heart of Old San Juan. Excellent proximity to entertainment, dining and nightlife options.

Friends_and_family Family

6/10

Pleasant

22 Dec 2025

jasmin

An old beauty in the heart of the city. Parking was a nightmare. If you are able don’t drive unless you are ready to hunt down available parking. We got in late and all the nearby lots were full/ $50 for overnight rates.

Leisure Family

10/10

Exceptional

20 Dec 2025

Edwin

Clean room and cozy.

Leisure Family

10/10

Exceptional

19 Dec 2025

Charli

This was a very great hotel and it was right in the heart of Old San Juan!!!! Definitely would stay again….

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Carla

Very clean. No elevator. Comfortable big room with kitchen

10/10

Exceptional

17 Dec 2025

Obed

Staff, nice and accessible accommodation

Leisure Family

8/10

Excellent

13 Dec 2025

andreina

Everything was clean and bed comfortable. Perfect location

Leisure Friends

8/10

Excellent

10 Dec 2025

Edna

Well Located . Unfortunately you can hear everything from the outside . It a beautiful hotel but it smell old or moldy.

Leisure Family

10/10

Exceptional

07 Dec 2025

Renuka

Clean room. Very courteous front desk staff.

Partner

10/10

Exceptional

04 Dec 2025

Jason

Phenomenal staff great place. Absolutely beautiful.

Leisure Partner

6/10

Pleasant

01 Dec 2025

Ruthie

The loft room could have been nicer, but, overall, it was a nice place to stay.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Neil

No smoke alarm in room.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Emily

The staff was very kind. It was a perfect stay for me and my daughter.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Anahi

Beautiful property located in the heart of old San Juan. The rooms are small but perfect for a solo traveler or a couple! The hospitality was outstanding from their check in and the checkout. Everything was clean and the area was so amazing. I will definitely stay again!

Leisure Self

10/10

Exceptional

27 Nov 2025

Karla

Cute little spot. Lots of construction around the area when we went so it was a bit hard to find but the staff was very nice and there was coffee and a vending machine beach towels. They let us store our luggage after check out so we could walk around

Leisure Family_with_children

10/10

Exceptional

27 Nov 2025

Tatsuhiro

The location is good and the entrance is electronically locked for safety. However, the security of the form sent by the hotel to enter personal information before check-in is somewhat questionable.

Leisure Self

8/10

Excellent

27 Nov 2025

Vanessa

Clean

Leisure Friends

10/10

Exceptional

26 Nov 2025

Justin

The room was clean and the staff was very nice and helpful! I would definitely stay here again!

Leisure Partner

10/10

Exceptional

24 Nov 2025

Daykey

Yes, the staff was great.

Leisure Family

10/10

Exceptional

24 Nov 2025

Myrna

Friendly staff, super comfortable room, beds were great, excellent location!
Dining room chairs need updating, kitchen had 6 pots but no pans… maybe add that but we loved our stay and will be back!

Business_and_leisure Family_with_children

8/10

Excellent

23 Nov 2025

Andres

Great location, overall a good stay. Room needs some maintenance specially in the bathroom to make it more enjoyable. Beds were good and AC was good in the rooms.

Friends_and_family Family

8/10

Excellent

21 Nov 2025

Mary

The rooms were clean and very convenient to the cruise terminal, shopping and restaurants. Do not expect luxury. The staff were very friendly and helpful.

Leisure Friends

8/10

Excellent

21 Nov 2025

Alexandre

Very clean and well located but very noisy and humid

Partner

6/10

Pleasant

21 Nov 2025

Anna

Staff was excellent but there was a water leakage from the second floor (l was in the 1st floor), and it was dripping on top of my bed… my feet
We’re getting wet. Happened though the entire stay although the administration was trying to fix the problem.

Partner

10/10

Exceptional

18 Nov 2025

Ismaru

Centrally located. Very clean and the AC was very cold.

Leisure Friends

10/10

Exceptional

16 Nov 2025

Juan

Professional in every way

Leisure

10/10

Exceptional

16 Nov 2025

Jazmín

Great

10/10

Exceptional

14 Nov 2025

LUZ

great place, great location

8/10

Excellent

13 Nov 2025

Ricardo

The staff were great and always willing to help. Great location to get to anywhere in old San Juan. Room # 14 that i stayed in wasn't the best. Super small and you heard the water in the pipes in the wall all night unfortunately. I asked to be moved into another room and room #2 was way better. This was my second time staying at this location I will in the future stay there as well again but will make sure not to stay in the first room if possible.

Leisure Self

10/10

Exceptional

12 Nov 2025

James

The room was beautiful with high ceilings, clean rooms, a friendy staff and great location.

Leisure Self

10/10

Exceptional

10 Nov 2025

Mirza

Staff members were very friendly.
Place were very clean and comfortable.
Very centered location