Name: Fortaleza Suites
Address: 315 Calle Fortaleza Old San Juan, San Juan, 00901, PR

10/10

Exceptional

01 Aug 2026

Yadira

Very clean and nice suite with balcony.

Partner

10/10

Exceptional

31 Jul 2026

Johanna

Great staff, great location!!!

2/10

Poor

31 Jul 2026

Jeanine

ABSOLUTELY HORRIFIC EXPERIENCE. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES! This hotel is a severe health violation and needs to be inspected immediately. Due to an urgent travel emergency and a massive customer service delay with our booking agent, my partner and I were completely stranded late at night. We were forced to find last-minute accommodations in San Juan, which led us to booking a room at Fortaleza Suites. We finally arrived and checked into the property at 1:32 AM, exhausted and looking forward to getting some rest.The moment we opened the door to our room, we were hit with a powerful, overwhelming, and highly distinguished smell of black mold. It was incredibly hard to breathe comfortably, but because it was nearly 2:00 AM, we felt trapped and tried to get through the night. However, things got significantly worse in the morning. When I woke up, I realized the bedsheets had completely fallen off the bed. That is when the true horror was revealed. Underneath the sheets, the bare mattress was deeply stained with old urine and covered in active black mold.We were literally sleeping directly on top of hazardous mold spores and dried bodily fluids. This is completely unacceptable, unsanitary, and a massive threat to human health. Management clearly has zero quality control and does not clean or inspect their beds between guests. Avoid this place at all costs for your own safety and well-being.

10/10

Exceptional

31 Jul 2026

Vivian da

This place is very cute and well maintained for being more than 100 years old. Their location is perfect for whoever wants to explore old San Juan. There are restaurants, souvenir shops and also parking within walking distance. They have a small kitchen where they offer free coffee and hot chocolate for guests. The staff were very friendly and helpful. The beds were clean, the bathroom was also clean . Overall we enjoyed our stay at the Hotel Fortaleza and we highly recommend it.

6/10

Pleasant

28 Jul 2026

Debbie

First the property was beautiful and the staff very friendly and helpful. We enjoyed the balcony, even though the free coffee was a little strong. Now for the room: the presidential suite was basically so dusty I probably should have used one of their wash cloths to do some dusting but I was afraid I would be charged for it. There was so much dust over the panels in the shower, dust all the closet doors and inside the closets. Where the room had not been cleaned in a while there was dust on the wall where the a/c was blowing dust on the wall in the bedroom. We stayed in the presidential suite and I was expecting more. My friend stayed in the loft and she was afraid the floor boards would give way because there was space between them. Big beautiful mirror in the living room had not been wiped cleaned in weeks. No small trash can in the bedrooms so make sure you have a plastic bag for your trash to take to the kitchen can.

6/10

Pleasant

28 Jul 2026

Preston

This location is pretty basic. Clean and has what you need for a short stay, but there are no amenities or bells and whistles. There was also a strange smell in the hallway leading up to the lobby. A few areas in the bathroom looked old and rusted, especially behind the toilet. The highlight was the location and staff. The staff working here were friendly and helpful. It’s in the middle of old San Juan, so easy to get to a lot of tourist sites and shopping in the area.

10/10

Exceptional

27 Jul 2026

Damaris

Todo muy limpio y la localización excelente!

8/10

Excellent

27 Jul 2026

Brian

The hotel is in a great location for visiting Old San Juan, especially on foot. We did not have a car and it was easy for us to walk to almost everything. The area felt like a safe location and we really enjoyed our visit. The woman who checked us in was helpful with restaurant recommendations and was very warm and welcoming. One downside was the hotel entryway area was being renovated and we were not made aware of this before arrival. We had to side-step workers and wet paint every time we left and returned. Not a big deal but would have been nice to know prior to our visit. We stayed in the San Sebastian Suite. The beds were very comfortable and the air conditioning worked well. The main living area had a couch that really only seated two people (there were four of us) so it wasn't an ideal set up for a family of four. But we weren't in the room often so if you plan to be out seeing the city, it should be fine. One downside is that the room has exterior 'windows' to the hall, but there aren't actual panes of glass, only wooden shutters (safe enough but not sound proof). Just outside the room is a washer and dryer and a table where the staff would set up various bottles of cleaning products in the morning, which was a little odd. Those minor inconveniences aside, I would stay here again the next time we are in San Juan.

6/10

Pleasant

26 Jul 2026

Chris

There was no balcony in the room. That was misrepresented. In the pool and hot tub was being renovated and smelled of mold as you were walking in. Everything else was as expected. Air-conditioning in the room was perfect. Mattress was comfortable. Showers are warm, and low pressure.

10/10

Exceptional

26 Jul 2026

Tania

The staff and property were amazing,clean,helpful.

8/10

Excellent

26 Jul 2026

Loren

The hotel is a good place to spend the night. Close to Old San Juan. It doesn’t really have too many amenities by itself.

10/10

Exceptional

25 Jul 2026

Kadance Mary Ann

The staff was very helpful and the place was clean.

8/10

Excellent

24 Jul 2026

Jacqueline

Room was very unique and charming. Staff was excellent. The floors were not clean: hair, dirt, sand all over our suite. The fold out couch foot area had sand on it and around the button indentions. We had to wipe it down before we could use it.

10/10

Exceptional

23 Jul 2026

Wanda

Location, rooms in first floor and staff very courteous

10/10

Exceptional

23 Jul 2026

Emmanuel

Everything was great!

6/10

Pleasant

23 Jul 2026

Carmel

There is a damp old book smell when you first walk in. This is giving hostel vibes. It is clean. If your looking to have a place to rest your things and shower but your going to be out all day. Then this is your place.

10/10

Exceptional

21 Jul 2026

Mily

Right in the middle of old San Juan. Close to parking. Great location. Walkable.

Friends

10/10

Exceptional

21 Jul 2026

Desiree

I was pleasantly surprised by how cute this property was.

Family

8/10

Excellent

20 Jul 2026

Ana

We had a great stay, quiet and convenient. We were walking distance from food, stores, and entertainment.

Family_with_children

10/10

Exceptional

19 Jul 2026

Susan

Such a cute hotel in the middle of everything!!!

Family_with_children

10/10

Exceptional

18 Jul 2026

amanda

Love this place. Rented it again for our next trip

Family

10/10

Exceptional

18 Jul 2026

Jenny

We loved our staff. Staff was great, cleaning service daily. In the middle of everything. We spent 7 full days in PR and traveled to many different locations but enjoyed coming back to old San Juan at night to enjoy the lively strip. I stayed in a 2 bedroom 2 bathroom and full kitchen unit. We cooked breakfast daily but ate out the rest of the time. It was definitely a room and clean space. Booking here perfect. The only thing was parking. Had to park in a lot within 2 blocks from room but check lot prices. 1st night parking lot was $21 next night parked in different lot because the 1 I parked in before was full $62 😲. Besides that everything was perfect.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Brock

Gorgeous place! We wish we’d been there for more than one night.

Family_with_children

8/10

Excellent

17 Jul 2026

Ana Lucrecia

Clean room, air conditioning was great. Quit place easy to get around.

Family_with_children

2/10

Poor

16 Jul 2026

Lydia

El lugar accesible de todo pero olía a humedad y las toallas estaban sucias. Pero servicio al cliente increíble para dormir una noche vale la pena.

Partner

10/10

Exceptional

16 Jul 2026

Yasmin

Everything was good

Family_with_children

10/10

Exceptional

14 Jul 2026

Leslie

Our stay was very nice; we stayed just for one night. The staff member was very friendly, and the location was perfect.

Family_with_children

6/10

Pleasant

12 Jul 2026

Justina

The property was clean and neat. However, I was not provided with the room that I paid for online. I was provided with a very small room on the lower level with no balcony or windows. When I informed the front desk of the error, I was informed that no other rooms were available since they were sold out. Since I was in Puerto Rico for a family emergency, I was stuck with whatever room they decided to give me. In addition, their vending machine requires the download of an app to purchase drinks/ snacks. Be aware that the app will deduct and load $25 from your bank account onto the app and it is non refundable.

Family

2/10

Poor

12 Jul 2026

Teresa

This whole hotel has no hot water. This is a known issue, according to hotel front desk staff, and they made no effort to rectify the situation. We were in the 2 bdrm San Sebastián suite, but the pullout couch was not usable. There is a squeaky futon in the second bedroom with the queen bed. In addition to no warm, much less hot, water, the drain in the bathroom was gross and full of hair. The gal at the front desk felt bad, I could tell, but there is no excuse to have a hotel with no hot water and no plans to fix the situation with their failed water heaters.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Wanda

staff very friendly, spa and massage salon was excellent.

Family_with_children

10/10

Exceptional

08 Jul 2026

Samila

The room was clean and comfortable. It’s a perfect spot right in the heart of Old San Juan as it is located around shops, restaurants and beaches.

Partner

10/10

Exceptional

07 Jul 2026

Diveri

I absolutely loved this place! I adore colonial-style architecture, and this hotel gave me exactly that. I fell in love with its charming streets, the beautiful view from the balcony, and the room itself. The exposed wooden beams on the ceiling, the décor, the beautiful wooden doors, and the craftsmanship throughout were simply stunning.

The only thing I regret is not staying longer so I could enjoy this beautiful place even more. I can’t wait to come back!

Family_with_children

10/10

Exceptional

07 Jul 2026

Joel

Very clean, great location and excellent staff and service

Self

10/10

Exceptional

05 Jul 2026

janet

Really nice and spacious apartment.
Needed filters for the coffee maker.

Family

10/10

Exceptional

04 Jul 2026

Maria

Friendly staff, great location, and beautiful rooms

Family_with_children

6/10

Pleasant

04 Jul 2026

Trisha

There is visible mold in room 12 on the ceiling. The A/C didn’t cool the room, the place was cute and had an old Spain style to it. The towels had hairs that weren’t mine in them and I didn’t feel clean but staff was great and the concept was very nice

Family_with_children

10/10

Exceptional

03 Jul 2026

Kelly

Gorgeous space, great location, easy parking options. Will stay here next time for sure!

Family_with_children

8/10

Excellent

02 Jul 2026

DWAYNE

Only problem was a little noisy at nights when people return from partying. Otherwise staff is excellent, location great and price is perfect. Highly recommended, especially for solo travelers.

Self

10/10

Exceptional

01 Jul 2026

aliris

Staying in colonial property was in my Puerto Rico Bucket list. Located in the center of San Juan this little nook was ideal.

Friends

6/10

Pleasant

30 Jun 2026

Ana Maria

Staff was professional and helpful - kitchenette was great with lots of ice, water and coffee. Appreciated beach towels for guest use and sunscreen. Bathroom was ok - could use some upgrades. Room cleanliness ok as well. Unfortunately, you could hear EVERYTHING through the walls and door to our room(large gapped opening at bottom of door). Guests were extremely loud- sitting in lobby area late at night- you could easily hear full conversations through walls. No management at front desk area after midnight -to report issues (no phones in room to call front desk). Location, location, location - great location! Unfortunately, very little sleep.

Family

10/10

Exceptional

30 Jun 2026

Jose

The hotel was great, but on more than one occasion, the staff were outside and, knowing that people needed to come in, made them wait.

Family_with_children

10/10

Exceptional

29 Jun 2026

Vincent

Safe and quiet

Partner

8/10

Excellent

29 Jun 2026

George

Our room was clean the air conditioning was good and the staff were very friendly and accommodating, bear in mind that if you stay in Old San Juan you’re staying in one the oldest city in the US and you have to account for very narrow streets with zero to no parking so you have to park in one of the parking lots but once you’re there you’ll be taking back by all of the Spanish colonial sites and history

Family_with_children

2/10

Poor

26 Jun 2026

Brisa

We arrived the night of our check-in date and were notified there was no power at the hotel, but that it would be back around 2 am. We had noticed everyone else had power but they told us that it was their transformer that had messed up. We took it and went to bed. Mind you, they do not have any generators. We woke up the next morning and there was still no power. We went down to ask when the power would be back and we were told about another hour. Once again, we let time pass and still no power. I called Luma and was notified that no power outages had been reported in the area, this is when we started getting even more suspicious, because everyone around had power. We were wasting time out of our trip and wasted money. We weren't even able to shower at the hotel as the water was freezing cold. We had no choice but to search for another hotel. Fortaleza Suites refused to refund us any of our money back even though we did not even stay a full night, and even worst the owner refused to even come forward and speak to anyone. We went on and booked a room across the street and their hospitality was phenomenal as they perfectly accommodated us after hearing about the situation. Fast forward to 2 days after our \"check-in\" when we left San Juan, Fortaleza Suites STILL did not have power. We are almost certain they simply did not pay the power bill.

Family_with_children

10/10

Exceptional

26 Jun 2026

Yesenia

I loved the location and hotel vibe!

Partner

8/10

Excellent

25 Jun 2026

Samantha

The tv doesn’t work it just stays on but you can’t watch anything !

Family_with_children

10/10

Exceptional

25 Jun 2026

Lauramir

Genial! Great location! Peaceful!

Family_with_children

10/10

Exceptional

25 Jun 2026

Leyman

Excelente servicio

Family_with_children

10/10

Exceptional

24 Jun 2026

Moises

Muy acogedora lugar excelente

Family_with_children

8/10

Excellent

22 Jun 2026

Patrizia

Nice and clean place. Very convenient.
Is good for the price. Only thing my bed was extremely noisy, any move I would do it would make a sound, and the toilet wasn’t very stable and the shower floor wasn’t level well for the water to drain correctly. . But over all is a great place.

Friends

10/10

Exceptional

21 Jun 2026

Jacqueline

It had a very good space for a family of 5. Very good air. I had a kitchen with all utensils. We had a great time. I stayed at the Fortaleza Suites.

Family

2/10

Poor

21 Jun 2026

Ryan

Told me to cancel my room because they didn’t have water and then when I did refused to refund. They will steal your money

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Carly

This was a fantastic find, will definitely be back for longer next time!

10/10

Exceptional

19 Jun 2026

Noraimi

The customer service here is great. They were responsive to all our needs. We left valuable items behind by mistake and were contacted by the staff shortly after checking out to let us know we left the items and they offered to either hold the items until we pick up or have the items shipped to us!

Family_with_children

10/10

Exceptional

19 Jun 2026

Emmanuel

Presidential suite could use some updates but besides that another clean and safe room provided by Fortaleza suites

Family_with_children

10/10

Exceptional

19 Jun 2026

Maria

Beautiful room.

8/10

Excellent

19 Jun 2026

Sylvia I

The location is excellent The peaple very good and the food excellent

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Hendry

Was really cozy and in a great location loved the vibe and the mood of the place

Self

2/10

Poor

18 Jun 2026

Tara

There is NO parking close to this place. If you find street parking, it is only available until 6pm. There is a garage close enough to walk, but it's not convenient with luggage. If you are taking an Uber, this shouldn't be a problem.
There was no water when we were going to check in so we were offered a refund. A week later and we still haven't gotten it.

2/10

Poor

18 Jun 2026

onexy

This hotel was a complete disaster. There was no running water whatsoever—no water for toilets, showers, brushing your teeth, or even washing your hands.

The hotel gave us one used gallon of water, only for us to be told the next day that it was not safe to drink. We were unable to flush the toilet at all and were forced to use a toilet that already contained other guests’ waste. It was completely unsanitary and unacceptable.

To make matters worse, when we decided to leave early because the hotel was uninhabitable, we requested a refund for the unused night. The hotel refused, despite being unable to provide one of the most basic necessities. Even more frustrating, the hotel next door had fully functioning running water, so this was clearly not an area-wide issue.

A hotel without running water is simply not providing the service guests paid for. The lack of sanitation, the refusal to refund an unused night, and the poor handling of the situation made this one of the worst hotel experiences we’ve ever had. I would not recommend staying here.

8/10

Excellent

18 Jun 2026

Edwin

Beds where comfy, AC was cold, staff was friendly and location was great.

Family

8/10

Excellent

16 Jun 2026

Rainjo

No so clean but it’s okay

Family_with_children

10/10

Exceptional

16 Jun 2026

Alexandra

Quick two night stay at Fortaleza Suites.
Pre-arrival communication was prompt. We arrived late night and Sam was super helpful to bring luggage to second floor.
We had Presidential Suite - large. Two bedrooms with queen beds and own A/C units. Last bed is up in loft / stairs are steep but loft is roomy (ceiling a bit low)
Shower takes a bit to get hot water.
Incredibly centrally located. Yes, can be a bit noisy down at street level but not crazy and A/C helps mitigate.
Suite has full size fridge, kitchen if you opt to get supplies nearby. On-site is vending machine for waters, snacks.
Would definitely stay here again.

Friends_and_family Friends

8/10

Excellent

14 Jun 2026

Marjohn

Very cute boutique hotel located in very nice location and accessible to everything in San Juan! The only concerns was loud all night, and you can hear it from the room. Also, there is no hot water in the showers. We had a great stay.

Friends

10/10

Exceptional

12 Jun 2026

eric

Everything was great. Staff was courteous and welcoming. Good location in old San Juan. Room was comfortable and spacious

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Norma

Super cute, very colonial architecture, my suite was very spacious and lots of room

Family

8/10

Excellent

11 Jun 2026

Javier

Si te vas a hospedar en esta localidad, los ruidos de las habitaciones cercanas a la que tienes, se oyen. Por ejemplo las conversaciones. Mi habitación estaba al lado de
La recepción y se escuchaba la gente hablando.

Tiene excelente localización porque estas cerca de todos los sitios de comer, para caminar a museos y sitios históricos estas en el centro para el que prefieras visitar.

Family

10/10

Exceptional

10 Jun 2026

Jadyn

staff was very kind, hotel was beautiful & right in old san juan so perfect! had a shared kitchen/amenity area that was very clean and perfect for grabbing water & enjoying the pretty sights of the interior of the hotel!! made our last night there even more memorable, i recommend!

Partner

10/10

Exceptional

10 Jun 2026

Chad

Very cool spot in Old San Juan. Clean and updated with old school charm. Great staff!

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Claire

Since my favorite hostel in OSJ went out of business after COVID, I've been looking for the next favorite place, and I think I found it.

Beautiful place, and the staff is lovely.

I will chose this place again, and again.

Thank You!

Self

10/10

Exceptional

08 Jun 2026

James

This place was simply incredible. From the moment we arrived, we knew we had picked something special. The location in Old San Juan is perfect, right in the middle of everything and within walking distance to shops, restaurants, and historical sites, which made exploring the area so easy. [airbnb.com]
We stayed in the Presidential Suite and it far exceeded our expectations. The space was huge, very clean, and had a really cool blend of historic charm with modern comfort. It felt unique and memorable, not like a typical hotel stay.
The staff was friendly and helpful, and everything about the experience felt easy and comfortable.
Overall, this was one of our favorite places we stayed. If you want something with character in a perfect Old San Juan location, this is it.

Family

6/10

Pleasant

08 Jun 2026

Alex

Estuvo todo chevere pero no hubo una buena orientación. El servicio estuvo aceptable, sin embargo la experiencia se vio bastante impersonal

Partner

10/10

Exceptional

08 Jun 2026

Laura

Great place and location in Old San Juan. Safe area and building. Charming, clean, very helpful staff. Stayed before and after cruise. Let us stow our bags before check in so we could go on an excursion. Can't wait to go again!

Family

10/10

Exceptional

08 Jun 2026

Tonia

It was easy to walk to everything we wanted to do.

Family_with_children

10/10

Exceptional

07 Jun 2026

Keishla

It was a great stay and the location perfect!

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

gabriela

Que esta muy acogedor limpio y muy céntrico

Friends

8/10

Excellent

05 Jun 2026

Mary Luz

No windows in the room, not enough electrical outlets to plug multiple devices.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Edwina

Excelente ubicación, precio y amenidades. La decoración y el servicio de todo el staff también me encantaron. Highly recommend it!

Self

10/10

Exceptional

04 Jun 2026

Laura

Such a colorful, lovely and authentic place. Its in Old San Juan and a fun, safe location. Lots of restaurants and little stores nearby. Our room was spacious. We had a large suite, clean, super cute, and everything was working (hot water, air conditioning, etc.) Staff was friendly and helpful. Stayed for one night before a cruise and one night after. No elevator for those with walking issues, but was fine for us. Close to cruise port..a short taxi drive away. Will return!

Family_with_children

8/10

Excellent

02 Jun 2026

Cristina

Yo elegí la habitación que muestran con balcón, cuando llegue allá me dieron una que no tenía ni ventanas. La pedí nuevamente, me dijeron que no había ninguna disponible pero me dieron otra un poco mejor

Self

10/10

Exceptional

31 May 2026

Maria del carmen

Todo bello!!

Family_with_children

10/10

Exceptional

31 May 2026

Melissa

The staff were so kind with recommendations for dinner around the area and things to see. Very helpful before our stay with communication. The hallway is a tad noisy however that comes with older buildings. Quiet hours were enforced. Beautiful

Friends_and_family Friends

8/10

Excellent

31 May 2026

Lydia

Staff was amazing, room was clean but it does need some updating

Partner

8/10

Excellent

30 May 2026

Mick

Fairly basic, but relatively clean. Location is superb and was reasonably priced

Partner

2/10

Poor

29 May 2026

DeAnda

Water was dispensed minimally, with cat feces and pee stains on bedding. Holes in ceiling fir pests or bugs to enter. Door looked as if previous forced entry occurred. Towels and washcloths were dirty. Only one TV in suite. Sofa and couch was old and dirty.

Family_with_children

8/10

Excellent

28 May 2026

Jazmine

Buen lugar,accesible a todo.

Family_with_children

10/10

Exceptional

27 May 2026

Sergio

¡Fantástico!

6/10

Pleasant

27 May 2026

Eileen

The staff was great, and the hotel is in a great location. I arrived at 4:30 PM, went out to buy some stuff, and then went to eat. When I came back around 9 PM, there was no power, and I had to pay more money for another hotel. I only used the room for an hour. There is no refund if the power goes out, even if you didn’t use the room. Hotels should be prepared for power outages with a generator or backup power system.

10/10

Exceptional

26 May 2026

Liz Marie

This hotel was in the heart of SJ, walking distance to everything worth seeing. The kitchen is fully stocked to cook meals with pots and pans, coffeemaker, microwave stove and full sized fridge. They offer towels and sunblock for the beach as well as aloe Vera gel for the burns.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Luz

Great place to stay. Beautiful & good location.

Family_with_children

6/10

Pleasant

20 May 2026

Luz Nelly

Clean room

Partner

8/10

Excellent

19 May 2026

Gabriela

Minimal amenities but great location overall- clean and air conditioning worked great.

Friends

10/10

Exceptional

17 May 2026

Sheila

Very clean , staff was very friendly and helpful would recommend them 100%

Family

10/10

Exceptional

16 May 2026

Joshua

Excelent

Friends

10/10

Exceptional

15 May 2026

Jomel

Staffs are great, kind and helpful with your needs for the room. Rooms are clean. Location is great, with close access to bars, restaurants and stores without the noise.

Partner

10/10

Exceptional

15 May 2026

Melany

Everything including the customer service was good!

Family

8/10

Excellent

15 May 2026

Alexandra Chavez

Clean and friendly staff. Convenient location. Walking distance to historic landmarks, restaurants and nightlife. It was loud one night but the staff sends daily reminders for the quiet.

Self

8/10

Excellent

11 May 2026

Carmen

Los baños necesitan restauración.

Family

6/10

Pleasant

07 May 2026

Lizann

We are older women and they placed us in this huge two bedroom place which was fine but up two flights of stairs and no elevator. The place itself had half steps into bedroom etc and we continually tripped.

Friends

10/10

Exceptional

04 May 2026

Marisa

I enjoyed my stay in San Juan and hotel was in a perfect location.