Name: WoodSpring Suites Columbus West - Hilliard
Address: 2305 North Wilson Road, Columbus, 43228, US

8/10

Excellent

26 Jun 2026

Manuel

It was good but just couldn’t extend my stay and it just made it harder on me to go look for another hotel

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Rolando

👌

Self

10/10

Exceptional

15 Jun 2026

Ramona

El personal muy amable me gustó mucho

Self

8/10

Excellent

12 Jun 2026

Jennifer

This was great. My only complaint is that the website said that it had dishes and it did not have any dishes or utensils.
Otherwise, clean and the staff is friendly

Self

2/10

Poor

17 May 2026

Lawerence

My reservation was cancelled!

10/10

Exceptional

11 Apr 2026

China

Great place to stay!

10/10

Exceptional

09 Apr 2026

China

Very clean, very helpful staff, I almost wished I didn’t have to leave

Self

10/10

Exceptional

06 Apr 2026

Derick

Clean

10/10

Exceptional

22 Mar 2026

China

The staff was amazing, I can’t say enough how much I appreciate their kindness and service

8/10

Excellent

12 Mar 2026

Natasha

Staff was great and very helpful. The property is clean and well maintained but could use a bit of an upgrade. However we stayed on the bottom floor and the people above us and to the side of us was so noisy and disrespectful. We complained but got no resolution even tho the staff spoke to them. But overall it was a wonderful experience and we were close to all the restaurants, shopping centers etc..

Partner

10/10

Exceptional

10 Mar 2026

Jacob

Nice place, great price, no issues. I would stay here again.

Self

2/10

Poor

09 Nov 2025

Sheila

I have never left a bad hotel review but have to on this one. I killed a total of 6 roaches in my room over a 2 night stay. One was under my pillow so I barely slept during my stay. Someone had a dog 2 rooms down that also didnt help and the sound proofing was just not there, heard everthing everwhere all the time. Disappointing stay.

Self

6/10

Pleasant

07 Oct 2025

Robin

No supplies, other locations have the basic.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Ivo

The rooms are very comfortable and clean, and the staff was always extremely helpful. I am sure I will be returning here in the future.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Robert

Very quiet people there were all working so no parties. I loved my stay

Business

2/10

Poor

01 Aug 2025

Joy

A tragedy.

2/10

Poor

26 Jul 2025

Zito

Room phones don’t work, no house keep to change bed sheets and clean room, no water provided in room, can only connect 2 devices to slow wifi

4/10

Poor

26 Jul 2025

Osbel

Sucio, había chiripas en la habitación, fumigaron pero nunca fueron a limpiar la habitación, no recomendado

Business Self

6/10

Pleasant

21 Jul 2025

Shawn

Didn't clean room

10/10

Exceptional

09 Jul 2025

Armin

Great staff and customer service

Friendly staff, will definitely be returning there on my next trip.

Partner

10/10

Exceptional

08 Jul 2025

Steven

It is very clean, real quiet, good staf

Leisure Partner

10/10

Exceptional

22 Jun 2025

Markita

Very clean, customer service is fantastic

Partner

6/10

Pleasant

02 Jun 2025

DAVID

The floor of the room was very dirty, and it made us think everything was dirty as well.

Leisure Family

8/10

Excellent

18 May 2025

Craig

Nice

Leisure Self

10/10

Exceptional

03 May 2025

Nicole

Employees were great. Room was simple, nothing fancy, but very clean. Would stay here again.

Business_and_leisure Family

4/10

Poor

10 Apr 2025

Janet

I liked the desk/help staff , the clientele was not asgood.
I didn't like the hotel allowed people to smoke on one of the floors.

Also the elevators smelled of Marijuana.
There were families living there that were loud.
Too noisy, couldn't sleep too well.

Business Self

10/10

Exceptional

23 Mar 2025

nakate

Staff was great , cleaners were awesome smelt fresh everytime I walked back in :)

Leisure Partner

10/10

Exceptional

12 Mar 2025

Sean

Book your stay here

Cant really say enough. Very thankful i reserved our stay here. Above and behind what i ecpected. Very clean, very friendly service, very convenient location. Just absolutely the best stay we could have hoped for

Friends_and_family Friends

6/10

Pleasant

02 Mar 2025

Marjorie S

Located in an industrial area off the freeway. Lobby door locked 24 hours a day. Front desk manned limited hours. The front desk person was courteous but sloppily dressed.
Room was spartan in appearance. No hair dryer.
The room was clean. Cleaning staff did a great job.
I would skip this property in the future.

Leisure Self

2/10

Poor

28 Feb 2025

Philip

The room is a smoking room. I was not told I was being given a smoking room. I do not smoke.The room reeks of cigarettes, I raised the issue with the front desk and was told that all the other rooms were taken, and if I wanted to, they could send up some air freshener. To be fair, the person I spoke to at the desk, kind enough, but offered no solution. I’m sleeping with my clothes in the refrigerator so that they don’t stink in the morning.

Business Self

8/10

Excellent

27 Feb 2025

Meagan

A little expensive for one night, but still worth it! Warm and cozy beds. If you are looking for a a longer stay i definitely recommend it isn't very far from dining, shopping and even a movie theater..

Leisure Partner

8/10

Excellent

02 Feb 2025

Rosemary

The staff is very friendly.

10/10

Exceptional

31 Jan 2025

Nestor

Easy access to freeway. Super close to work. Near restaurants and shopping centers.

Business Self

10/10

Exceptional

31 Jan 2025

David

Top 2 best in the area and they aren’t 2.

Business

10/10

Exceptional

24 Jan 2025

Robert

Nothing exceptional, just that I am working out of town so I need a place that was fairly close to my job site and the fact that they had coffee available the morning was a big plus

Business Self

2/10

Poor

18 Jan 2025

Abel

.

10/10

Exceptional

03 Jan 2025

Chandler

Check in desk has weird staffed hours, other than that, smooth and served its purpose.

Leisure Family

10/10

Exceptional

28 Dec 2024

Debbie

Very friendly front office and very clean

Leisure Family

2/10

Poor

12 Dec 2024

Parlo

Old, outdated and not too clean…

6/10

Pleasant

12 Dec 2024

Nichelle

The property would be perfect had it not been for the roaches, I saw one the first night so I left all my things in the car, slept with the lights on. Maintenance came and sprayed, and I sprayed 2 days after, and they sprayed again...didn't see anymore the rest of my stay, other than that, the room and property was really good (a bit old) but clean, refrigerator worked really well. I didn't use the stove top, but microwave was clean. Good area, like 5 minute drive from lots of stores!

Business Self

10/10

Exceptional

08 Dec 2024

Casey

I travel a lot, nice amenities for home away from home

Business Self

10/10

Exceptional

04 Dec 2024

Tracy

Everyone is friendly and helpful! This hotel is the best!! So is the staff

Leisure Partner

10/10

Exceptional

09 Sep 2024

Samuel

Great place to stay

Business Self

10/10

Exceptional

16 Aug 2024

Jason

10 stars

Lisa the front desk manager is the absolute best person for the job. She is very professional and doesnt hesitate to be available for you in any way possible absolutely the best place i have stayed at in some time.

Friends_and_family Family

10/10

Exceptional

25 Jun 2024

Amy

Very clean and ran well. Restaurants close by. Can not beat the value.

Business Self

2/10

Poor

24 Jun 2024

Tayshawnna

.

10/10

Exceptional

25 May 2024

Jackson

Everything

Business_and_leisure

2/10

Poor

27 Apr 2024

Jerry

Terrible experience

Room smelled like smoke, walls was dirty I had to buy air wick room refreshers to get smell out and clean walls to make presentable. Upon my arrival I also found a bug in bed. I had to change covers and examine my bed and room. After my stay they charged my debit card for two extra days that I did not stay. Currently in a dispute to get money back from unauthorized transaction. This place also has strict rules, tell you your car will get towed if you don’t have a paper in window, sign in and out guest. Also quiet time was 10pm wanted me to report any noise. I signed the most paper work I ever had to sign just to stay at a hotel with woodsprings suites.

Business

2/10

Poor

23 Mar 2024

Sharon

It deserves a one star

Business Family

2/10

Poor

18 Mar 2024

Kayla

Horrible don’t stay here

They treat you like children they have quite time at night and they only have housekeeping come around once a week. Someone stole my clothes out of their laundromat. Bad service overall

Partner

10/10

Exceptional

24 Jan 2024

Riunita

I like how the front desk staff remember who you are at check in and work to accommodate you great staff.

Self

4/10

Poor

11 Sep 2023

James

When I arrived at 9:30 pm, there was nobody in the office to check me in. They have a phone to dial 500 if it is after hours. I could hear the phone ringing in the office but nobody had forwarded the call from the after hours phone. I had to have some other people that stayed there go and get the person to come and check me in. The woman that finally did show up gave me a song and dance about how the phone system had been down since 4 that afternoon. The phone was ringing in the office...so it was a bunch of hogwash. Won't stay there again.

Business Self

6/10

Pleasant

14 Aug 2023

James

I was put in a smoking room. Didn’t realize that is what I had booked. All else was good

Business_and_leisure Self

8/10

Excellent

12 Jul 2023

CELESTINE

Please note, there was no reservation so i had to pay out of pocket.
the hotel said they have never had transactions with ebookers and that ebookers did not confirm a booking nor pay them at all.
i trust you will be able to effect a full refund, cover the telephone charges and send a goodwill voucher.

Your agents could not sort it out while I was in the USA.
Upon return, I called your office to clarify and get a refund.
the hotel itself was satisfactory and met my needs.
Thank you.

Leisure Self

10/10

Exceptional

31 Mar 2023

Brandon

Everything was clean and quiet. However, I don’t like that you are responsible for taking out your trash, and you have to ‘swap’ out towels to get new ones.

Business Partner

10/10

Exceptional

04 Mar 2023

David

Easy check in, idk why you need a key to go in to the lobby, cuz then you need to call the front desk. But other than that. The room we got had a stove full fridge and it’s was supper clean. Definitely will stay here again.

Friends_and_family Family

6/10

Pleasant

11 Feb 2023

Amanda

The staff was nice enough... The place needed a key to get anywhere and all the cameras kinda felt like we were in jail tho and even with all that there were several nights of people fighting and pounding on the doors. They guy across the hall from me decided to start knocking on my door several times a day wanting to play with my dogs. Decided to leave and stay somewhere else

Family_with_children

10/10

Exceptional

04 Feb 2023

Antonio

Nice and clean but the cleaner they used was to strong

Business_and_leisure Pet

10/10

Exceptional

03 Feb 2023

Levi

Great stay

Leisure Family_with_children

4/10

Poor

28 Nov 2022

Christopher

Paper thin walls, no carpet, no wall hangings to absorb sound, no hair dryer. Excellent bed, however.

10/10

Exceptional

27 Sep 2022

Gary

I’m going into my 5th week here. I have no complaints.

Leisure Self

6/10

Pleasant

26 Sep 2022

Debra

They did not have our reservation. The room was a smoking room. It was late when we arrived. We had to call and wait for someone to let us in

Partner

8/10

Excellent

19 Sep 2022

Ebony

It was clean and convenient

Leisure Self

2/10

Poor

16 Aug 2022

Tonya

Worst place in OHIO

I stayed one night due to a domestic violence situation, and was denied my refund.. all because the lady behind the counter made my husband out it into his name upon check in when the booking was in my name. I would like my money back for the 6 nights I did not stay

Partner

2/10

Poor

05 Jun 2022

Sarah

I booked it online and 10 minutes before check in they called and told me they didn’t have a room for me to check in so they had to cancel my reservations

2/10

Poor

11 Apr 2022

Verified traveler

Terrible management

My son had stayed here in the past. The hotel itself is OK and recently remodeled. However, we rented a room for 2 weeks with confirmation, and were told when we got there that they were unable to rent to him. No real explanation, no advance notice. We were left scrambling for somewhere for him to stay. The hotel had his phone number, mine, and his father's. He was listed as the person staying there on the reservation. But they let us show up with 2 weeks of frozen food and other groceries, not knowing we were not going to have a room. It was extremely frustrating.

Friends_and_family Family

4/10

Poor

28 Feb 2022

Brooke

I arrived around 11:00 to check in, and I had to call to a room, and wait for someone to let me in and check me in. While getting checked in, there were many other people behind the counter including a dog. They were very unprofessional. Also, I got charged on Expedia then they charged me again at the hotel. We got put into a smoking room, unintentionally (was the only room left but I wasn’t aware that that would be our room until we finished the booking process). Also -there is no complimentary breakfast, snacks or anything.

Leisure Family

2/10

Poor

02 Jul 2021

Verified traveler

Ripped off by manager

Beware of this manager!! I had an animal that ruined a chair. I was charged $700 which I paid. I was then kicked out and they kept the 5 days that were already paid for.

I psid for the damage and they stole 5 nights of hotel.

Business

2/10

Poor

09 Jan 2021

Destinee

I didn’t stay they still charged me and said they’d refund me and I have yet to receive my refund.

2/10

Poor

22 Aug 2020

Deborah

Bad bad

Its under construction.... Loud and should not be listed till finished... Or atleast post it is

Business

4/10

Poor

26 Jul 2020

Scott

No amenities,.....................,............................

Leisure Friends

2/10

Poor

07 Jul 2020

Someone

Dirty sink was broke /the toilet didnt flush it was clogged/ i was burning a inscent in my room and they tried to say i was smoking and charged my card 250 dollars after i had explained that i wasnt amoking i have never smoke in my life

Leisure Partner

8/10

Excellent

24 Jun 2020

Mike

Small kitchenette (two burners and one sink), full fridge, flat-screen TV (not smart)

Business Self

8/10

Excellent

23 Jun 2020

Shannon

Clean,well maintained,safe inside and outside,plenty of parking,staff friendly.

Friends_and_family Family

8/10

Excellent

22 Jun 2020

ice

Nothing good nor bad other than they didnt clean the room

Business Self

2/10

Poor

21 Jun 2020

CortneyDugger

The only good thing about the property is the kitchen part of the rooms other than tht the service and overall stay was horrible!!

Business_and_leisure Pet

10/10

Exceptional

06 Jun 2020

Allen

The gentleman that checked me in was very nice, and helpful. Was a nice sized room, and clean.

Business_and_leisure Self

6/10

Pleasant

01 May 2020

Emily

Fair

Not the cleanest and the main manager was rude but other then that it was a okay place

Friends_and_family Family

2/10

Poor

24 Apr 2020

Angela

They place misleading ads and say there are smoking rooms then once they got you in the room then they try to say it’s non smoking room so they can charge you extra 250 bucks. I’m sure it’s a scheme the rude manager came up with so he can pocket the money. They was supposed to refund my money because I chose to leave because I wanted smoking room. Still waiting on my money from them. They don’t do housekeeping at all never give clean towels or sheets.

Business_and_leisure Pet

8/10

Excellent

20 Apr 2020

wednesday

The floor looked as if it wasn't swept. So I had to sweep and mop the floor. The heater didn't work but they quickly fixed it by replacing the unit. One of the burners on the stove did not work, which never got fixed. I have stayed at this hotel many times and this was the first time i have had a room where everything wasn't working properly.

Friends_and_family Family

4/10

Poor

17 Mar 2020

Verified traveler

Had a pretty rough check-in experience. Had to wait for more than 30 minutes in a man trap vestibule until the night manager who was presumed to be on site opened the metal gate and checked us in. Tried to checkout the following morning but there was a line of six people with one arguing at length about details of their bill. We left the keys and hit the road. Hotel is clean but rooms are spartan. Bed was miserably uncomfortable. I'm not terribly picky but can't recommend this property. Lots of yelling and swearing in the hallways over what appeared to be a business dispute about who was keeping the cash.

Leisure Partner

8/10

Excellent

09 Mar 2020

Robert

Extended Stay Hotel

Great location. Great Price. We were fine with the stay. We had full kitchen. No coffee pot, no hair dryer. To each their own with “recreational” lifestyle but if you have children and you don’t want to explain the skunk smell. This is not the stay for you. Just trying to be honest for others. We will stay again because of cleanliness, location and price. We will bring our own coffee pot.. ( kids running up and down hall was a tad bit annoying ). If you don’t mind wearing earplugs that shouldn’t bother you or the noisy PTAC unit in wall......

Partner

10/10

Exceptional

28 Feb 2020

Verified traveler

Didn’t like my room was dirty when I got there but it was nice room

8/10

Excellent

23 Feb 2020

MargaretMelton

Was clean and comfortable and not too far from the venue that we had to travel to.
But when checking in, there was no one behind the front desk to see us . I had to wait probably about 15 minutes before I actually saw the front desk clerk. There was a phone on the lobby wall to call for service . I was there along with three other people waiting to be serviced.
I think they may need to have more than one person on the front desk or at least something to notify them that there is someone downstairs at the desk besides the phone.
When we call the phone it actually rang where we were standing so to me that wasn't much help.
But I would stay there again .

Friends_and_family Partner

2/10

Poor

13 Feb 2020

Verified traveler

Cockroaches. Took two hours to check in after desk clerk cancelled the reservation I paid for through expedia, keeping the one I had made earlier to reserve the room and pay at the hotel ( I paid with expedia to get a cheaper deal, but was ultimately charged $395 for what should have been much less). The room had dirt on the floor and in the kitchen sink. One cockroach was on the pillow. Kicked out after five days with two days remaining of a one week stay because was too slow letting them in to spray ( I was sleeping in bed and needed to get dressed and put my luggage in garbage bags to keep from smelling from any spray). When I asked for clarity why I was being forced out, the manager told me I had to leave and called the police.

Business Family

2/10

Poor

01 Feb 2020

Verified traveler

This place was awful!! The rooms were not clean when checking in. The lady at the front did not know how to program the key cards so I was given a master card that opened any room, other people also had them because someone walked in my room one day when I was there. You can smell the smoke throughout the entire building. There are people that approach you asking if you want to purchase drugs. The female staff offer their \"personal services\" if you know what I mean. I would never stay at this location again

Business Self

2/10

Poor

01 Feb 2020

Adamos

Bed board broken 2 walls looks like was recently damaged and they fix without paint it floor looks never been touch with water before sticky window curtains broken beside you hear people conversation from outside loud music in hallway I couldn’t stay for night I left after 2hours there is no front disk it’s close you have to call so they come front overall with price I paid for is the top 10 motel I stayed at expensive terrible service and room

Leisure Self

2/10

Poor

14 Jan 2020

Verified traveler

The rooms are clean but have a terrible stench to them. I was told by the front desk clerk that I would receive towels & toiletries but I never did. I even called the front desk inquiring about them and I was promised that they would be delivered as soon as they were cleaned but I never did receive any.

Business Self

2/10

Poor

11 Jan 2020

Jesse

Roaches. Smell was terrible. cat urine in some places in the halls. Dog feces in others.

Friends_and_family Family

2/10

Poor

09 Jan 2020

Cherry

Worst Experience Ever

I was not pleased, when I got to my room, later that night and didn’t have any towels at all. I when down and the desk was closed, so I called and was on hold for about ten minutes, had to wait for help and when she got there she said the towels had to be dried, so I said bring them to my room, no body came. So when I wake up Sunday, I went down, nobody was at the desk but I left a note, nobody came. I had to go back down stairs & still had to wait while she took the towels out the dryer and folded them. I will not come back to this hotel, ever. Worst service I ever got

Friends_and_family Family

2/10

Poor

07 Jan 2020

Verified traveler

Hard Pass On This Scumshow

State of the room was not great. The bed nearly collapsed as soon as I sat on it and I am by no means heavy set in the least. Drains were all blocked up and extremely slow draining. Kitchenette surfaces were grimy and peeling laminate.

Additionally I got walked in on multiple times by hotel staff who were gonna be false information about my date of departure, and a charge was placed against my account for reasons unspecified, despite my room being paid up full in advance and my internet usage being already paid for.

Business

6/10

Pleasant

18 Dec 2019

Verified traveler

The whole building smells of cigarette smoke, it comes through the exhaust fan in the bathroom and you can smell it in the hallways. It takes forever to get help at the front desk. When you do ask someone for something like toilet paper or towels, it takes hours if not days to get it

Business

2/10

Poor

16 Nov 2019

Jonathan

Terrible

Hotel was overbooked. They would not give me a refund. No one called me. Had to spend x2 as much at a nearby hotel out of pocket.

Business

2/10

Poor

16 Nov 2019

Verified traveler

People above us were literally moving furniture or sonething all night the first 2 nights. So we got no sleep at all. It was a weekend and at night no staff on the property to take care of it. So i had to get another room at a different hotel so i could sleep. & the room was non refundable so i was just out the money i spent for a week. When i was actually only there for nights.

Friends_and_family Friends

10/10

Exceptional

08 Nov 2019

Ciera

I had to get them to switch me rooms 3 diffrent times all the rooms were dirty and they had cockroachs i tried to talk to the manager but they didnt do anytying. Im very dissapointed an wont go there agai

Friends_and_family Partner

2/10

Poor

08 Nov 2019

Robert

DO NOT STAY HERE!!!

Appears to be a half-way house for addicts and displaced families. Dogs barking and children screaming in the hallways. Seems of urine and dead fish. Rooms are filthy. Asked for a refund on check-in and front desk manager said she would process it but Hotels.com denied it. Go to the hotel after it show up on Hotels.com to avoid the fees and get a cheaper rate in most cases.

Self

2/10

Poor

05 Nov 2019

Verified traveler

So poor, not cleaned, smells cigarettes place. Not happy, left immediately

Business Family

2/10

Poor

02 Nov 2019

Verified traveler

Smelled of tobacco smoke and marijuana strong. Tv did not work room dirty floor sticky

Business

2/10

Poor

29 Oct 2019

Verified traveler

So me and a friend booked a room a week and a half in advance.. then drove 7 1/2 hours to get there for the weekend to find out they had overbooked 17 people for that day and had no rooms left available. Not only were we tired from the drive down but to finally arrive at our destination and then have to find another hotel at 9pm at night was beyond disappointing. I will never book from this site or that hotel ever again.

Leisure Friends

4/10

Poor

29 Oct 2019

Verified traveler

You get what you pay for

Self