Name: Hawthorn Suites By Wyndham Columbus West
Address: 5505 Keim Circle, Columbus, 43228, US

2/10

Poor

02 Aug 2026

Angel

Upon arrival I received a mgs about confirmation for paying for my room prior to arrival because the hotel was sold out the room was paid for once I arrived. The clerk couldn't find my name nor information. I was told that the room had been canceled, even though I paid for it by the general manager I was out of my money and a wrong. It was two hours away from home with my kids. They will not try to accommodate me and I ended up going to a different hotel. I will never book with this hotel again.

2/10

Poor

30 Jul 2026

Mohammad

It was worst hotel I have ever stayed. I had to cancel my booking. No internet connection and worn sofa. Too dirty . I have ask help desk of Expedia but it was not resolved. I have the pictures.

10/10

Exceptional

28 Jul 2026

Kerry

Very clean, friendly staff

4/10

Poor

23 Jul 2026

Joe

Pictures online are 10 years old. No hot tub. Pool area needs redone fading paint. Ants coming through ac unit. Remodeling/cleaning needed.

2/10

Poor

19 Jul 2026

JOHN

Drug addicts walking around in parking lot. Rooms smelled like smoke both kinds. Whole place felt dirty. We did not stay.

Partner

8/10

Excellent

19 Jul 2026

JULIA

Clean and comfy and will return to stay again

Partner

2/10

Poor

15 Jul 2026

Philip

Elevator was broken, had to carry everything up to the 3rd floor. Place was pretty dirty in common areas, garbage left in the hall overnight, etc. The shower had 2 conditioners and no shampoo and the bottle of soap was empty.

Friends_and_family Family

4/10

Poor

11 Jul 2026

Patty

Our room was somewhat clean but the overall condition of the property is in rather poor shape. Also the entire 2nd floor smelled like marijuana.

10/10

Exceptional

10 Jul 2026

Bethany

Great location

4/10

Poor

28 Jun 2026

Wilburt

Rooms were dirty and smelled

Friends

10/10

Exceptional

22 Jun 2026

John

Clean room. Loved the fridge, stove top & real dishes & silverware!
Staff sooo friendly & helpful.
Great waffles.
Only drawback was pool water was too chilly for me to go in.

Family

6/10

Pleasant

21 Jun 2026

Nicholas

good size room with two tv's and full refrigerator

4/10

Poor

17 Jun 2026

Raka

This is a very old hotel and needs refurbishing urgently. The floors and carpeting are tired, musty, and feel dirty (even if they'd actually been cleaned).

Pet

2/10

Poor

09 Jun 2026

Matt

old, rundown and disgusting

Family_with_children

6/10

Pleasant

04 Jun 2026

Lisa

Right after we checked in a maintenance person walked right into our room without knocking, to replace the smoke detector. On our second day, we couldn’t get into our room because the person who checked us in programmed the keys for one night only. The cleaning staff took our towels and didn’t leave fresh ones. We called the front desk for towels and they told us to find a housekeeping staff member and ask for more or to come to the front desk to get some. Breakfast was waffles, pastries and cereals, no protein. The pool was a great temperature but it definitely has some miles on it, the paint is missing from it in multiple places.

Friends_and_family Family

4/10

Poor

27 May 2026

april

This property was not in the best conditions. I would’ve left but other hotels were booked due to a concert nearby. I had 2 bed room with my daughter and friend. The room decor was outdated, the floor lamp didn’t work, the desk lamp didn’t work and most of the lighting in the room was dull. The door to go outside would not lock, you could just open the side door to come into the hotel. Very unsafe!! The hallways smelled of smoke which means people were smoking. The breakfast bar they stated they had was terrible! I called and reported our experience to corporate. Please do not stay here!!!!

Family

2/10

Poor

25 May 2026

Steven

The only thing they had for the breakfast buffet was a waffle machine. The hallway had piece of hair extensions and fake nails on the floor. The AC in the room doesn’t blow cold. Consider a different hotel to stay in if you are looking at this one!

6/10

Pleasant

18 May 2026

JARED

It was a very good room very clean the only bad thing is that service threw away some item I had in my room but besides that no other complaints

Friends_and_family Friends

10/10

Exceptional

10 May 2026

mia

NA

Friends

10/10

Exceptional

27 Apr 2026

Michael

Easy check in, friendly staff.

Family_with_children

2/10

Poor

10 Apr 2026

Alicia

Room was okay. FRONT DESK (Sarah and the owner to be specific!) were horrible. Pool was nice sized and fun. Sheets and covers were stained.

10/10

Exceptional

31 Mar 2026

WALTER

Place was just extremely comfortable and people were nice.. I have been 2 years in a row for an event loved it each time

Partner

6/10

Pleasant

14 Mar 2026

Tammy

A mixed review about this property. The in-room kitchen facilities were mediocre but definitely served the purpose. The counter top was stained with something that I couldn't get off so that was unpleasant looking. The fridge was spotless and the dishes/cookware were adequate. The sitting/TV room was dismal and dark, but having a separate bedroom area was great. The bathroom was clean and towels were eventually replaced the following day which was nice. The elevator is rickety and creepy and smelly. It's the kind of elevator that you don't want to see anyone in when the door opens. The third floor smelled strongly of marihuana despite the non-smoking policy. There were a lot of tradesmen staying there so this seemed more like an apartment complex than a hotel. The location, however, is PERFECT. The shopping is amazing around there. So take the good with the bad and call it a day.

Self

8/10

Excellent

25 Feb 2026

Juanita

Staff was great. Could of had more options for breakfast

Family

2/10

Poor

24 Feb 2026

Kevin

Started out good then noticed there were a few roaches in the room. Then next morning woke up to windows being busted out. None of the cameras worked

6/10

Pleasant

17 Feb 2026

Adrienne

The room had mold on the ceiling. The room didn't seem clean. The pool wasn't opened because of puke. The staff was nice.

Family_with_children

6/10

Pleasant

16 Feb 2026

Bartholomew

Staff could have been a little more gracious.

2/10

Poor

16 Feb 2026

Precious

Staff was annoyed at check in, gave us an already occupied room

2/10

Poor

15 Feb 2026

Eboni

Room was not cleanly it was very hot in the room the thermostat didn’t work the pool closed and wasn’t fixed which was the point of us coming to the hotel!!!!!

Leisure Family_with_children

2/10

Poor

17 Jan 2026

Gerrit

The staff was nice but the following room amenities did not work: stove, TV cable, filthy couch, blood stains on the carpet and just general disrepair. However, it was bug free.

10/10

Exceptional

17 Jan 2026

Julie

Very clean rooms and staff were all exceptionally friendly. I would definitely stay here again!

Partner

8/10

Excellent

13 Jan 2026

Kendrick

Staff was nice, our room was very clean and it was quiet! Just what we wanted.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Steve

Spacious room, great amenities.

Business

10/10

Exceptional

03 Dec 2025

Gregory

Friendly staff and very clean property. Close to shopping, restaurants, and entertainment,

Leisure Family

10/10

Exceptional

01 Dec 2025

korey

Great place to stay with kids, especially if you want a little extra privacy as well.

Leisure Family_with_children

6/10

Pleasant

28 Nov 2025

Jose

I was ok not the best not the worst

Business Self

6/10

Pleasant

23 Nov 2025

Brevin

Heading up to our room the elevator smelled like non cigarette smoke, then once we got on our floor it was even stronger. So on that side of things I wasn’t happy to have that be the first impression. Room was nice, just dry/stuffy feeling then our Ac/Heat unit didn’t work right. Had planned on staying there again when we come back in December but not so sure about it now.

Business_and_leisure Partner

6/10

Pleasant

03 Nov 2025

Joan

If it wasn’t a non refundable I would have backed out of the room & booked somewhere else ..The room was worn down , saints all over the furniture & curtains & dirty smeared headboard & kinda gross . Some of the lights didn’t work & the elevator was really dirty. I took pics of my room

Self

10/10

Exceptional

01 Nov 2025

Mina

Really good

10/10

Exceptional

20 Oct 2025

Millan

It was good, but no eggs

2/10

Poor

20 Oct 2025

Abigail

Very disappointed with our stay. The AC wasn’t working during our visit, and although staff did attempt to fix it, the issue was never resolved. Overall, the experience left us feeling frustrated and let down.

10/10

Exceptional

10 Oct 2025

Jamie

Plenty of parking when we were there. Staff was friendly, check in was easy.

Leisure Family_with_children

2/10

Poor

05 Oct 2025

Shirounda

Would not stay again

4/10

Poor

01 Oct 2025

Shawn

Bathroom floors dirty, cigarette smell inside the room.Internet not working. No body wash, conditioner and Lotion in the room.

Partner

8/10

Excellent

01 Oct 2025

Shawna

Dirty rags in sink and tub, lock did not work, pool closed, etc

Friends_and_family Family

2/10

Poor

29 Sep 2025

Anthony

Rooms was not clean lady at the front desk seem to have an attitude and didn’t want to help when ask her questions

Business Family

6/10

Pleasant

22 Sep 2025

Donna

The room was sizable and had whatever you needed. The breakfast wasn't so great, so we ended up going out each morning. Most of the staff was nice.

Partner

10/10

Exceptional

22 Sep 2025

Octavia

Very friendly

Leisure

6/10

Pleasant

22 Sep 2025

Katina

Before arriving for my stay Aug 29-31, my account was charged for the 1st night 221.67 before check-in. Then upon arriving at this hotel, the my card was processed again for the full amount, plus the 100 security deposit for a hold on the funds 544.34 08.29.25. I had to request 221.67 1st night, be refund credit. At the time of check-out Aug 31st my card was again processed for 544.34, total amount of the stay and 100 security deposit, so over 1088.00 funds were on hold in my account. I have documentation of these transactions. And my charges 444.34 hit my account to complete my stay. I will never stay at this hotel, as no one could answer my questions or explain why 2 separate debit card holds had to be processed.

6/10

Pleasant

14 Sep 2025

Erin

Breakfast was bad, juice did not work, place smelled of pot all the time

10/10

Exceptional

01 Sep 2025

Karina

Room was comfortable, but some of the bedding was still dirty or had stains.
The staff was kind and made it feel like home.
I wish the breakfast bar stayed out a bit longer, but it wasnt bad.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Melisa

Very clean and spacious

10/10

Exceptional

23 Aug 2025

Thusyanthan

Good

Leisure Family

8/10

Excellent

20 Aug 2025

Nicholas

No towel hooks to hang up your towel

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Jennifer

The check in was easy. The room is clean, nice furniture and plenty of room. Plenty of utensils with a cooktop, large refrigerator and dishwasher

Leisure Self

6/10

Pleasant

09 Aug 2025

Haddy

Carpets need a wash/deep clean, WiFi is trash, and their breakfast really leaves more to be desired, but other than that, good place for the price. Location is top notch, which made it worth it.

2/10

Poor

05 Aug 2025

Jalamar

I honestly don’t know where to start when I checked in my reservation was not there so I had to pay $20 more for that day. I immediately go in and the room smells like dog piss. I go in finally lay down after a long trip and there are ink stains on the comforter of the bed. Wake up the breakfast was piss poor go back to my room to try and do laps in the pool that was said to open at nine, but I had to go find someone to open it 30 minutes later than nine so I go back to my room after swimming in the pool that had hair stuck in the drain at the bottom Disgusting… showered, getting ready to leave to go iron my clothes and there’s not a ironing board available so I ironed my clothes on the ground with the towel. It is 11:10 and housekeeping comes and knocks on the door, I tell them I am still changing, and they decided to let themselves in after I let them know that I was changing and not dressed anyways checked out asked the front desk, why they did not let me know that there was a refundable deposit which is fine cause I’ve stayed in hotels before but it’s nice to be let know before a $200 charges on my card anyways I usually stay in $200 plus hotels I will never come down to $100 motels ever again this hotel in Columbus, Ohio was one star at best. Enjoy your stay if you decide to stay here.

Business Self

4/10

Poor

04 Aug 2025

Drevohn

A disgrace

The hotel appeared to neglect real cleanliness. Looked as if it doesn’t get touched for months, the horrific smell as soon as we walked in our room was stomach turning and all together a horrible experience. The Air conditioning works off of the thermostat which was broken and the service desk attendants were not of any help. Our key cards would quit working almost every other time we used them and would have to keep going to the front desk to have them replaced, in which they all acted like we were bothering them. Look before you book!

Friends_and_family Family

6/10

Pleasant

03 Aug 2025

Orlando

Cleaning staff very limited and inadequate!!

Leisure Family

2/10

Poor

03 Aug 2025

toinetta

This property was dirty they did not keep it clean it had a bad smell in the room i complained and they ignored my complaint they left us in a dirty smelly room

Leisure Partner

4/10

Poor

03 Aug 2025

Verified traveler

Doesn’t look like the pictures

We paid to stay at this hotel for the breakfast, and the pool. First day the pool was closed. Ok, next day the breakfast was not up to expectations. Then the elevator was out. There were a lot of stains on the mattress. I will never return.

Friends_and_family Family

4/10

Poor

24 Jul 2025

Jamie

Would not recommend

Hotel is very outdated, needs basic repairs. Half of the outlets in the room did not work, most lights did not work some had no light bulb. Shower curtain was ripped on both sides, toilet seat was broken. Floor was dirty and carpet had stains. Sofa in room was very very dirty.

Business

6/10

Pleasant

24 Jul 2025

Naomi

There was a bad ant
Problem in my room

Leisure Family_with_children

2/10

Poor

08 Jul 2025

Rosalynn

The place was very unclean and the house keeping was cleaning the next door room and threw the sheets outside and was in front of our door. They should leave it in the room they are cleaning. Not in thw hall way.
The trash can in the hall way was filled to the max and water melon on the floor next to the trash can. It was Pouring out the trash can.
Down stairs there are ants all over the trash can crawling all over the can and walls. This was very gross. Third floor the walls are not clean and the elevator is very loud while door open and shutting it is squeaky. Does not feel safe. Coffee pot in our room is dirty. And the coffee is stale. The bed covers is old and threads are sticking out the bed spreading.
Please update this holtel facility it is very unsafe and I did not see one sanitizer station anywhere around the lobby.

Leisure Family

6/10

Pleasant

26 Jun 2025

Taylor

I have stayed here multiple times. I was charged one time for damage fees while the other time I wasn't. Also, my room smelled like straight up smoke.

Leisure

6/10

Pleasant

22 Jun 2025

Yolinda

The first week I was there,they kept propping the side door open and a homeless man came in and was sleeping in front of the laundry room showing his junk off.

2/10

Poor

16 Jun 2025

Warda

Front desk misty was extremely rude and unprofessional!

6/10

Pleasant

13 Jun 2025

marwan

My stay at the hotel was underwhelming. The room service was inconsistent, failing to show up daily, and basic amenities like coffee refills were neglected. Breakfast lacked variety, leaving much to be desired. Overall, the experience was mediocre, with missed opportunities for comfort and convenience.

Business Self

10/10

Exceptional

09 Jun 2025

Ryan

Easy check in and check out, quiet at night. Clean rooms, nice clean pool area!

Leisure Family_with_children

8/10

Excellent

30 May 2025

Shonda

Great location and breakfast

The location was really perfect for us. We were just passing through on a long trip and it was close to I70 and also in walking distance to many restaurants. The room was clean and large and the breakfast options were great.

Friends_and_family Family

10/10

Exceptional

12 May 2025

Weidong

Good

4/10

Poor

30 Apr 2025

Aaron

Our stay

The hotel itself looks well.
But walking the hallways you could hear everything from every room. Our comforter had yellow stains on the bottom of it and if you dont like morning light they dont have black out curtains.
I also asked for a extra pillow because the pillows are half the size of a regular one and they told me they couldnt help me with that.

4/10

Poor

31 Mar 2025

Valerie Jo

Very old & outdated. The breakfast had no protein, all carbs.

Leisure Partner

8/10

Excellent

06 Mar 2025

anna

Tons of shopping food around this area!

Leisure Family

6/10

Pleasant

02 Mar 2025

Pamela

Sofa sleeper falling apart and very uncomfortable. Room 111 smelled like chlorine. Pool next to room

Friends_and_family Family

8/10

Excellent

02 Mar 2025

Jenn

Was impressed for having only a 3 star raring.

10/10

Exceptional

31 Jan 2025

Frank

The room was really big, and the staff was nice. The price was good too. I will stay there again probably.

Leisure Self

8/10

Excellent

19 Jan 2025

Verified traveler

Quick Stay

Stayed one night. Front desk staff was very friendly and helpful. Breakfast was average with some decent selections. Hotel could use some deep cleaning and fresh paint. It wasn’t terrible but starting to show wear and tear. We had the two bedroom room with two king beds. We loved that option. The only major complaint is the room darkening curtains didn’t shut, only the inside sheer ones did. The parking lot light is very bright and shone right into the room. We used a hair clip to hold the curtains together and block out the light so we could go to sleep.

Friends_and_family Family

2/10

Poor

10 Jan 2025

Christina

The room was dirty smelled like cigarette smoke woke up in the middle of the night with bites on my arms had to move to a different room.

10/10

Exceptional

03 Jan 2025

Amber

Eydyf

6/10

Pleasant

27 Dec 2024

Emily

Scrambled eggs were not good.

10/10

Exceptional

24 Dec 2024

Gim Hyoung

The front desk was very helpful and friendly. We were behind packing on the day to check out and we told the front desk we might need extra 30 minutes to 1 hr and they were okay with it without additional charges. We will come back for sure!

Leisure Family_with_children

6/10

Pleasant

22 Dec 2024

Joseph

Going downhill fast

Property has gone downhill fast. Have stayed there for years and it seems like they stopped maintenance and only clean half as much as they should. Sad. It was a nice property a few years ago.

6/10

Pleasant

08 Dec 2024

David

Pool was good, beds were very comfortable, nice kitchenette, but 3rd floor hallway smelled of cigarettes, an ok breakfast but not good, dirty Q tips found behind our bed and lots of dog feces on the lawn

2/10

Poor

07 Dec 2024

Bryan

Did not like it.

Leisure Self

4/10

Poor

06 Dec 2024

Verified traveler

Discriminatory Practices and Poor Customer Svc

The hotel itself is decent with comfortable beds and spacious dwellings. However, the owners/managers of this establishment participate in discriminatory practices in terms of billing their customers. Prior to booking with them, I inquired about their security deposit and was given a fixed amount. When I arrived to check in, they attempted to put a hold on my card for 3 times as much under the guise of me being an out of state customer, which was untrue, as I had been living in the area since the previous month. I really wanted to stay another week, but when my husband and I inquired about how much the stay would be, the same manager who twice tried to charge my card with the higher deposit quoted a price that was 3 times more than was was quoted on multiple online sources. I decided to file a complaint on the hotel's corporate site, and the manager responded by having the check out crew knock on my door the day before my schedule check out and tell me I was supposed to check out today. In all my time of booking accommodations, I have never heard of an establishment discriminating on a deposit based on where one lives, and being deceptive about the practice over the phone.

Also, the hot water went out here in the middle of freezing outside temperatures, and the staff didn't even bother to notify the guests of the issue.

Friends_and_family Family

8/10

Excellent

04 Dec 2024

Lateefah

Overall, the place was clean and our room was cozy. My only concern was that in the bathroom, our toilet seat looked like it had been in a fire. Sort of melted. Other than the toilet seat the room was clean along with the fridge, etc. I would book here again but if the same toilet seat is in the next room; I would definitely change my mind.

Leisure Family_with_children

8/10

Excellent

04 Dec 2024

Shannon

Nice hotel just needs a little work on certain areas an the $50 extra a day is kindve insane but other that that not bad. And need to be updated as well., couches are old and the desk chair had stains all over it , the shower water doesn’t get hot the toilet flushes powerful but not the toilet paper really honest review no shade.

Business_and_leisure Partner

8/10

Excellent

24 Nov 2024

james

Not so good

Comfortable room, the Internet was lousy, kept kicking me off, going in and out. Also, when we needed a cart to check out, none were available. They let residents keep them in their room overnight.

Partner

10/10

Exceptional

18 Nov 2024

Gertrude

Such friendly staff

Leisure Family

8/10

Excellent

27 Oct 2024

DWayne

The staff was very helpful and pleasant. My only problem with the shower was not hot enough.

Leisure

10/10

Exceptional

27 Oct 2024

roberta

The room was bigger tham expected. There was a full sized fridge ,a stove top, 2 Tvs a desk and a couch. The beds were comfortable and everything was clean. Usual breakfast food including waffles.Nice pool.

Leisure Family

6/10

Pleasant

27 Oct 2024

Bill

Needs some work

10/10

Exceptional

11 Oct 2024

Fred

We spent a weekend at this very affordable facility. It was showing signs of aging, but was suitable for our needs. The staff we encountered were friendly and helpful. We will definitely consider staying here in the future.

Leisure Partner

8/10

Excellent

10 Oct 2024

esther

Was nice

Leisure Family

10/10

Exceptional

06 Oct 2024

Mandy

Great experience. Felicia checked us in and was so friendly and welcoming and made the start to our weekend amazing. Not only was she sweet to myself, my mom and my puppy but I also witnessed the same kindness with other hotel guests. The room was clean and fully supplied which i was impressed with having stayed at multiple other hotels over the years visiting my mom. I always get a suite with a kitchenette. It was clean & stocked with all supplies which in the past i have seen some hotels been severely lacking in dishes & sometimes even linens. We had a great experience and i will be booking for my future stays. Thank you again to Felicia she deserves kudos.

Friends_and_family Family

10/10

Exceptional

06 Oct 2024

CYNTHIA

Rooms were specious and nicely done. Beds were comfortable. I recommend 3rd floor so you can't hear people walking above you.

Leisure Family

10/10

Exceptional

05 Oct 2024

John

Great hotel for a good value!! Felicia at the front desk was so friendly and welcoming!!!