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Best Western Hilliard Inn & Suites
Columbus - OH · United States
3831 Park Mill Run DriveView location
9.0/10Excellent1,000 Reviews
Cleanliness9.0/10 9.0
Service9.2/10 9.2
Comfort9.0/10 9.0
Condition9.0/10 9.0
Neighborhood10.0/10 10.0
Amenities8.8/10 8.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Best Western Hilliard Inn & Suites
The newly renovated rooms at the Best Western Hilliard Inn & Suites offer free Wi-Fi, 43-inch LED televisions, micro-fridges, in-room coffee, and sleeper sofas. Start your day with a complimentary full hot breakfast.
Conveniently located near numerous Columbus attractions, our hotel is five miles from Hollywood Casino and six miles from downtown Columbus, offering easy access to the Greater Columbus Convention Center, Ohio Expo Center, Ohio State University, COSI, and the Arena District.
Sports fans will appreciate the proximity to the Buckeye Hall of Fame Cafe, Berliner Sports Park, Spindler Park, Crew Stadium, and Huntington Park, home of the Columbus Clippers. Business travelers can combine work and leisure, with the Columbus Zoo and Zoombezi Bay water park nearby for families.
Shopping and various restaurants are within a mile. After a busy day, unwind in our indoor pool or utilize our 24-hour business center and fitness facility. Our friendly staff is available around the clock to assist you.
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For a pleasant stay in Hilliard, book your room at the Best Western Hilliard Inn & Suites today.
Located in Hilliard, Best Western Hilliard Inn & Suites is within a 15-minute drive of Ohio State University and Greater Columbus Convention Center. This hotel is 11.5 mi (18.6 km) from Nationwide Arena and 7.8 mi (12.5 km) from Ohio Stadium.
Make yourself at home in one of the 60 air-conditioned rooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, and LED televisions with digital programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Important information
-
You need to know
- Contactless check-out is available.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
-
Minimal age
21
-
Spoken Language
Hindi
English
Spanish
Nearby attractions
Heritage Golf Club
5.3 km / 3.3 mi
The Mall at Tuttle Crossing
5.4 km / 3.3 mi
Ohio State University
7.8 km / 4.9 mi
Shops On Lane Avenue
8.3 km / 5.1 mi
McConnell Heart Hospital at Riverside
9.1 km / 5.7 mi
OhioHealth Riverside Methodist Hospital
9.3 km / 5.8 mi
Ohio Craft Museum
9.4 km / 5.8 mi
Indian Run Falls Park
9.5 km / 5.9 mi
Golf Club of Dublin
9.9 km / 6.2 mi
Coffman Park
10.3 km / 6.4 mi
Bridge Park
10.3 km / 6.4 mi
Schottenstein Center
11 km / 6.8 mi
Whetstone Park
11.7 km / 7.3 mi
OhioHealth Dublin Methodist Hospital
11.7 km / 7.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 60
- Number of floors (main building): 3
- Suites: 60
- hotel
- City centre
- Bus/Train station
- Airport
- Beach
- Golf course
- Entertainment Area
- Wheelchair-accessible
- Car parkExtra charge
Show 27 more facilities & services
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Laundry serviceExtra charge
- Multilingual staffExtra charge
- Air conditioning in public areas
- Hotel safe
- Lift accessExtra charge
- SupermarketExtra charge
- GymExtra charge
- Newspapers
- Clothes dryer
- Restaurant
- Conference room
- Meeting room
- PhotocopierExtra charge
- Business centreExtra charge
- Indoor freshwater pool
- Outdoor freshwater pool: 1
- Hot tub
- Breakfast
- Continental breakfast
- Non-smoking establishmentExtra charge
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE Accessible KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE CAPACITY 6SUITE • CAPACITY 6 • 1 Bedroom • 5 m²SUI.C6
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- Sofa bed, 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- CAPACITY 6
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Radio
- Internet access
- Fridge
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
Show all 11 amenities
- Desk
- Satellite TV
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE CAPACITY 6
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 5
- Bed setup
- Sofa bed, 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- CAPACITY 6
Adult and child limits apply within the room's total guest limit.
Room code: SUI.C6
Room amenities
- Hairdryer
- Radio
- Internet access
- Fridge
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Satellite TV
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 5 m²DBL.ST-1
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Radio
- Internet access
- Fridge
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
Show all 11 amenities
- Hairdryer
- Satellite TV
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
DOUBLE STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Room amenities
- Radio
- Internet access
- Fridge
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Hairdryer
- Satellite TV
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 5 m²SUI.KG-NM
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Internet access
- Bathroom: 1
- Hairdryer
- TV
- Radio
- Fridge
- Microwave
- Ironing set
Show all 18 amenities
- Living room
- Wheelchair-accessible
- Wi-fi
- Housekeeping
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE KING BED NON SMOKING
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Room amenities
- Internet access
- Bathroom: 1
- Hairdryer
- TV
- Radio
- Fridge
- Microwave
- Ironing set
- Living room
- Wheelchair-accessible
- Wi-fi
- Housekeeping
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Wake-up service
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 5 m²SUI.KG-2
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Radio
- Internet access
- Fridge
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
Show all 11 amenities
- Desk
- Satellite TV
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-2
Room amenities
- Hairdryer
- Radio
- Internet access
- Fridge
- Ironing set
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Satellite TV
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 5 m²SUI.KG-1
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Satellite TV
- Hairdryer
- Radio
- Internet access
- Fridge
- Ironing set
- Living room
- Wheelchair-accessible
Show all 13 amenities
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE KING SIZE BED
Room photos
10 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 5 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Sofa bed, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-1
Room amenities
- Satellite TV
- Hairdryer
- Radio
- Internet access
- Fridge
- Ironing set
- Living room
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKINGSUI.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
SUITE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Hilliard Inn & Suites
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Best Western Hilliard Inn & Suites
100
reviews shown
Sonya
Our stay was perfect; it's less than 10 minutes away from Dublin! From the cleanliness of the facility and room to the wonderful and helpful staff. Breakfast was great, with a good amount of options. I loved how I was able to make a yogurt parfait, and the kids were able to make waffles and their own breakfast sandwiches. I would come back here anytime, and most likely next year I will:)
Jeri
Nice area, safe surroundings and easy location. Breakfast was top notch!! Waffles, bacon, eggs, sausage gravy and biscuits. Cereals, oatmeal, toast and bagels. Apples, bananas, and muffins. 3 types of juice, milk, Silk, and really good coffee! Room was very clean and freshly painted. Comfy bed. Microwave and coffee pot, larger size mini fridge. Pool looked great but we didn't have time to enjoy it. No complaints. Would definitely stay again.
Frank
The pool was packed with kids at 10:30 at night
Dianna
Although the room was nice. It was impossible for me to access the amenities in a timely fashion. This included the ice machineswhichareapparentlyonly on the firat floor. Given the heat index of 90+ degreeseverydayduringmy stay, hotel staff shouldhave offered to bring 8ce up to gueats on the thirs floor.
The elevator was out of order and the buttons to the elevator were removed. This indicated that the hotel owners didn't intend to fix the elevator anytime soon. Although I was able to utilize the stairs, it became difficult to use the stairs more than once a day due to overwhelming heat that aggravated my asthma and the issues with my knee.
The breakfast was decent but the variety and the amount of some foods were limited. I arrived for breakfast at 7:25am. There was only 1 bagel available, 2 packages of bread for toast. I didn't see the staff attempt to refill or fill any of the items put out, even after I came back downstairs to get ice.
I had to eat my breakfast in the dining room because by 7:30 am, it was already over 80 degrees outside. In addition, the food was not hot and it would have gotten colder of I had to climb almost 40 steps plus walk down the hall to get to my room.
The elevator was out of order and the buttons to the elevator were removed. This indicated that the hotel owners didn't intend to fix the elevator anytime soon. Although I was able to utilize the stairs, it became difficult to use the stairs more than once a day due to overwhelming heat that aggravated my asthma and the issues with my knee.
The breakfast was decent but the variety and the amount of some foods were limited. I arrived for breakfast at 7:25am. There was only 1 bagel available, 2 packages of bread for toast. I didn't see the staff attempt to refill or fill any of the items put out, even after I came back downstairs to get ice.
I had to eat my breakfast in the dining room because by 7:30 am, it was already over 80 degrees outside. In addition, the food was not hot and it would have gotten colder of I had to climb almost 40 steps plus walk down the hall to get to my room.
Jonathan
We got a good night sleep and it was clean but the elevator was broken and we have a family of 6 so that made it hard to move everything up to the 3rd floor when three of the kids are too young to help. Also the sink and tub did not drain properly. When I asked the attendant at night when we got in if they had a room on the first floor we could stay in he said \"I would have given it to you if I had it\". This felt a bit rude but maybe everyone had been asking the same question all night and he was just done with it. No harm in asking though lol The breakfast was amazing though! We have been in hotels for the last 10 days on a road trip and they had the best breakfast by far! Also the man working the front desk in the morning was very nice and very helpful.
Mary Jane
Room was very clean. Bed was comfortable and the hotel was quiet. Would definitely stay there again.
Amanda
Good place to stay. The elevator was broken for the duration of our stay, but it was a holiday weekend so it makes sense why it wasn’t fixed.
Megan
Great staff but lack luster accommodations.
Kulvinder
We had 5 rooms booked on the 3rd floor but on arrival we were told the elevator did not work. Staff arranged for a couple of rooms on the first floor for the elderly folks. Other small issues like broken ironing board and bathroom door not locking were a little bothersome. Jai at the front desk did his best to make our stay comfortable which is commendable. Overall still a decent place for the money.
Amy
Nice decor. Friendly staff. Elevator was temporarily broken but no issues with that.
Alicia
The staff was rude and unhelpful. The elevator was down and many were stuck checking in and unable to climb the stairs to their room. The room was clean and comfy. I’m not staying there again with my family.
Kimberly
It’s a very nice property for the money. Clean, comfortable, quiet and a nice hot breakfast. Only issue for me was that their workout room doesn’t have a treadmill.
Carol
The rooms were clean. The water pressure in the shower wasn't very good.
Yaa
The place was neat, friendly and helpful staff, breakfast had varieties to choose from, would be glad if they stocked the fridge in the room with at least two bottles of water for guests
Mandeep
Great place to stay! Clean, great location and great customer service.nice food
JEFF
Didn't really find anything to like
sheila
The room was clean. However, the sofa sleeper in the king room was extremely uncomfortable.
Sarah
Overall a good stay! Our room was clean and comfortable. Breakfast was nice. Ample parking. The indoor pool is very cold though! The staff for breakfast were very helpful!
Eka
we had a great stay! nice place in beautiful location.
Eka
Very convenient and great facilities. The location was great, easy to get around the city with ample options for dining and shopping. The staff was very helpful too, helping me print out some documents. I'll stay here again next time I'm in Columbus.
Sophia
It has a very small pool and area surrounding pool, also there is no hot tub. If you those things are important to you, pick a different place. That's the only negative.
Justin
Clean room. , limited parking
Joel
Was good nice to stay
James
Good people
Good property
Good property
Kevin
Everything was fine. Parking room was clean.
Pauline
Quick check in. Very clean but didn't smell antiseptic! Everything in good condition. I only wish the fridge had a freezer for my ice packs! Nice area but restaurants were on the pricy side
Krystal
Had a great stay this past weekend. Came in from out of town and was pleasantly surprised. Room was clean, pool was clean and workout room was great. Will definitely stay there again.
Tak Wai Bernard
Breakfast is great. Free coffee at lobby is always great for my wife and me as both are heavy coffee consumers. Except one thing about the check-in time, we got an issue with the front desk due to their elevator was out for days and we tried to check in a little bit to try to get a first or second floor. But then the staff told us to get back around 3-4pm so that they will do best to reserve one room for us as we have to stay their for 4 days. But the second shift staff didn't know as there is no remark / record. Anyhow we like all the services and amenities of this hotel. And should be back later with our house issues being resolved.
Ronald
I had a couple of problems pop up & the helped me solve them
Angela
It was a great breakfast
Ricardo
Good
David
Clean and well maintained. Other than being provided a 3 rd floor room and instructed where the elevator is, only to find the elevator not in service, it was a very good value!
Oscar
Needed a quick overnight stay. Room was clean and beds was comfortable. The lobby and halls were not tighty but we had a late arrival. Breakfast was typical but nothing to be picky about.
Nick
Nice place!
Way to expensive
Way to expensive
Daniel
Excellent
Lissette
I love staying here it's so clean.pool water a little to cold.
Darrel
Coffee was good and breakfast above average. Staff very helpful and friendly. If I'm back in the area I'll stay here again. Can't beat the price.
Rossana
Nice hotel
Kate
Breakfast was great (omelets and bacon were better than scrambled and sausage in my opinion), fresh waffles are delicious. Pool was clean and stocked with towels. Room was clean and comfortable with lots of plugs and USB ports. Staff was friendly and the property location was great too, close to food and activities.
Anthony
Ok
Kelly
Everything was good.
Matthew
It is as advertised. Clean, friendly staff, good breakfast, and easy to check in.
Jesse
Unfortunately, I did not catch breakfast either morning that I was there so I can't tell you about that. But I can't say that the staff was very friendly and nice and helpful. The rooms are clean and the beds are soft and it was pretty quiet. I never heard another guest the whole time. The area is nice and I felt comfortable in the area.
Karen
The hotel was very clean. But could use some updating. The bathroom and elevators are very small. The bed was very comfortable.
Arturo
Clean room and good location
Kassaundra
Great!! Clean and as described!
Kelly
Staff were very friendly. Room was large and clean. Breakfast was great, with lots of options.
donna
Yes decent breakfast would try to get it early though we went at 830am and the were running low
Staff accommodating
Staff accommodating
colleen
Customer service was excellent
Derick
The bed was very nice, clean, comfortable, firm, the room was remarkable pleasing for our anniversary night stay. They have everything they advertised above and beyond. The morrow in bathroom so cool with led light button and defrost. Very peaceful and attractive aroma in the air. We will be staying with Best Western for all stays.
Katie
Staff was great! The room was clean and great size. Pool was fun and clean! Breakfast was also very clean and tasted great!
Stephen
Clean room, friendly staff, breakfast was fresh, pool was great!
Nicole
The staff was very friendly, the amenities were fine. We used the workout room, which was a bit small, but adequate. The breakfast had good options. The room was very clean, and comfortable, but the downside was that it had a repulsive odor, like faint, wet dog. There is no carpet in the room, so I'm not sure where the odor was coming from. Possibly the heating unit. We did not address it with staff, but probably should have. The elevator was broken, which wasn't an issue for us, but may have been for others. Overall, though, it was a nice stay and a reasonable cost compared to other hotels in the area.
Lawrence
Ac good, parking safe.
Lucas
The staff were very helpful after me and my family came in late. Other than the elevator not working I have zero complaints me and my family had a great time!!
Jennifer
Room was clean & there were lots of options for breakfast. Bathroom was super clean & new. Funny though, I think I selected this hotel because of the free breakfast & that it had a hot
tub. But I just realized that there wasn’t a hot tub! Oh week
tub. But I just realized that there wasn’t a hot tub! Oh week
krista
Totally spotless hotel and rooms. Really enjoyable
Rick
Room Service was lacking. Short on Bath Towels.
Debbie
Clean , convenient to family, friendly staff, great location
Tami
Comfortable
Clean
Clean
Debra
I chose this hotel because of the rating and reviews, what a disappointment!! Breakfast was terrible, the overhang coming into the hotel was all broken down,, the bedroom floor was all scratched up, the bed was not comfortable, there as nothing there that I felt was worthy of a 4 and a half star hotel!! I won’t do that again!
Adam
All good. No complaints. Liked staying here.
Michelle
Nice desk workers and good hot breakfast
Angela
The room was very clean, staff was very nice
Medhaned
Staff, Location, Breakfast and price
Pavan
Yes
Lissette
Nice friendly
Alan
Yes and yes
Luke
Very clean
Jose
The room is ok,the cirridor and elevator dirty ,smell bad ,you have to wait more than 5 minutes to get hot water to shower the parking was blocked by a trailer, etc
James
A bit dated and in need of a facelift. Older hotel. Room and bed sheets were clean.
Sharon
Note: the 3 is my rating but my husband's is a 1-2! The heater in room 115 did NOT work properly insofar as the temperature sensor was malfunctioning. \"Cooling\" the heat to 60 degrees still produced extraordinarily uncomfortable heat (during a very cold winter day)! We were told by Jay that the technician said everything was working properly but this was patently untrue.
Patrick
Great hotel and value. Chris the manager offers exceptional and welcoming service.
Kelsey
The room was great no nasty carpet. Check in was easy as well as the check out.
Richard
Everything was great - Desk guy David was very helpful moving my room without issue when the TV wouldnt work in my room when i got there.
Nichole
Fresh breakfast
Jeff
Room is clean. Staff was friendly and check in was quick.
Annabelle
It was the best time ever
George
Bed pillows were terrible. Hotel needs updated badly
Dave
Everything was great, friendly staff breakfast was good
CAMERON
Breakfast was great. Everything very clean.
paula
Great. Stay
Elizabeth
They let us check in early
Heidi
Very clean room, staff was friendly and helpful, wonderful continental breakfast
Joanna
The room was very clean, the breakfast had good variety of food. The parking was plentiful. The staff was friendly.
John
Everything was great!!
Thomas
yes and yes
Steven
Room was clean, check in was quick and Easy breakfast was decent
Staci
The hotel was a nice, family-friendly stay for the price. There was some construction going on, but the front desk did offer ear plugs. The elevator was broken our first day, but was fixed by the time we left. One of the cleaning ladies was very friendly and kind. She deserves a raise. (She had brownish hair with some red in it and 4 kids I believe, if anyone from the hotel management sees this)
Alexa
Stay somewhere else!
When we arrived we discovered our air/heat unit wasn't working. It was very stuffy and stagnant smelling in our room. I went to ask front desk and he did come to my room to check on it, which was much appreciated. However, upon realizing that it was broken we were brought a dirty box fan to use for the night. I could see the hallway light shining through the crack of the door and the television remote was very difficult to use. I think perhaps the batteries were low. The bath towels were not restocked in the restroom.
Line
Everything was perferct.
Brian
Great
Jaime
Overall I thought the hotel was good. My only complaint would be the room. The room seemed clean but there was a musty smell. Not sure if old rags were used to wipe down or the room was sitting for a while. Besides that I thought the stay was ok.
Robert
Just passing through
Little ragged around edges of property. Needs some TLC. Bed was comfortable. Floors squeak above us. Breakfast was good.
Nora
Beds were comfy. Hotel was quiet. Was able to get rested.
William
Did not like smell in bathroom.
Liked responsive staff.
Liked responsive staff.
Kristina
Good Asst. Manager, friendly and respectful staff. More variety for breakfast would be nice.
Robin
Needed a clean place to stay for one night while visiting Ohio State. Breakfast was typical and fine.
janice
Clean room, tv remote worked, good breakfast
Kelcie
Best experience I've had in Columbus.
Location & surroundings
Best Western Hilliard Inn & Suites
3831 Park Mill Run Drive, Hilliard, United States
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Best Western Hilliard Inn & Suites
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