Name: Towneplace Suites By Marriott Columbus Dublin
Address: 5155 Upper Metro Place, Dublin, 43017, US

6/10

Pleasant

04 Jul 2026

Chad

Had to keep on them for housekeeping.
Staff was nice and helpful.

4/10

Poor

04 Jul 2026

Malik

I will say that this hotel is in a nice location and it is located close to a Kroger. I was very disappointed that the rooms were not cleaned daily. I was shocked after seeing housekeeping in the hall and reporting a hair in my bathroom from the previous guest, that upon my arrival from a day out, my room was not cleaned or turned over. This was not acceptable to me and had I known that they did not clean the rooms daily, I would not have chosen this hotel.

The staff was incredibly kind and helpful. Yet, the rooms that I reserved not being cleaned put a damper on my stay. I would have asked for half off had I known this.

Family_with_children

10/10

Exceptional

01 Jul 2026

Jessica

Everyone was friendly and the room was clean and quiet

Family_with_children

8/10

Excellent

23 Jun 2026

Lakesha

Staff was super nice

Family_with_children

10/10

Exceptional

18 Jun 2026

Douglas

The hotel was clean and the room was very nice. Bathroom was very nice with a large walk in shower. A one night stay while passing through the area. Will consider this hotel next time.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Jared

My stay at the Townplace Suites was wonderful. The hotel is in a great part of Columbus and it's very safe. The hotel itself is very clean and we had no complaints on that front. The staff was very kind at check-in and helpful. The breakfast in the morning was also wonderful and had a great variety for the start of the day. If you're looking for a place to stay, you will not regret staying here.

Partner

10/10

Exceptional

02 Jun 2026

Cierra

It was fantastic! We loved all of the amenities and features of our stay!

Family_with_children

10/10

Exceptional

24 May 2026

Vicki

we had a fantastic time. The hotel was very clean. Breakfast was above better than most, weight room was filled with great equipment. The pool made us giggle because it was very small compared to most hotel pools...but, it was perfect for my grandkids and the few other kids doing cannonballs. lol ~ We really appreciated the Kroger Store less than a mile down the street to fill the hotel fridge without having to travel far. Excellent experience and would highly recommend to anyone.

Friends_and_family Family

10/10

Exceptional

19 May 2026

sebastian

I don’t leave reviews, I stay places and move on because most places are just ok. This place was above and beyond, if it had a hot tub it would be unstoppable. Room- clean, shower- high pressure and hot. Breakfast was decent and the kitchenette was proper. 9/10

10/10

Exceptional

19 May 2026

Caroline

It's our second stay at the Hotel and we had a blast again. There is a fire place outside that is very cute and cozy. The room was clean and each day, there was something new added to the breakfast menu. We will book again.

Family

8/10

Excellent

09 May 2026

Karim

Very clean and modern

Self

2/10

Poor

30 Apr 2026

Diane

We made reservations with hotels.com on 2/22/26 for a one night stay on 4/25/26. When we got there we were told our reservation was not valid even though I received a confirmation from hotels.com. They had no room for us. There was a big concert in the area and they sold our room out from under us m. The only hotel we found with a room was sub-par and was charged an outrageous price but we had no choice. ! I had my two daughters with me and we were 3 hours from home with concert tickets! I will never book through hotels.com again if the hotel doesn’t have to honor the reservation! I have already reported this to Marriott and the better business bureau. Also would never stay at this hotel again either. So disappointed in the whole experience!

10/10

Exceptional

26 Apr 2026

Nick

Great stay

10/10

Exceptional

06 Apr 2026

Christopher

Modern, lean and great location. Would recommend.

Family

8/10

Excellent

01 Apr 2026

Mindy

Breakfast menu was a bit haphazard with things like white rice in a rice cooker, pieces of cheese, I assume maybe to put on scrambled eggs? Would have been great to add in a protein meat as well. Otherwise lots of bread. Everything else was great, clean rooms

Pet

10/10

Exceptional

22 Mar 2026

Kimberly

We were on a last minute road trip from western Illinois to Washington DC. We stayed in 4 different hotels with this one being the best in the important things. Cleanliness, quality of beds, feeling comfortable. My one and only negative would be the friendliness of the breakfast staff. The breakfast was adequate but I think perhaps the language barrier made them appear none social.

Partner

10/10

Exceptional

22 Mar 2026

Susan

Hotel is very nice with spacious rooms. Clean, quiet, safe and. Very good breakfast.

Partner

10/10

Exceptional

19 Mar 2026

Amanda

I have stayed at this property many times. My daughter goes to Ohio State University and this is where we usually stay. It’s a great place. It’s always clean. Breakfast is good. Staff is very kind and very helpful.

Family

10/10

Exceptional

09 Mar 2026

Jen

Everything was amazing!

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Crystal

This was perfect! We had just enuff space and I loved the kitchen in room and the free breakfast! The pool was great also

10/10

Exceptional

21 Feb 2026

Valentina

The hotel was very clean and the staff is friendly. We've stayed couple of times and I am sure we would stay again

Family_with_children

10/10

Exceptional

31 Jan 2026

Chase

Room spotless, stuff seems courteous. Additional snacks and fast meals available during extremely bad weather. Generally good experience.

Leisure Self

10/10

Exceptional

30 Jan 2026

Miguel

Yes room was clean

10/10

Exceptional

14 Jan 2026

George

Breakfast was fresh. Room clean. The staff is very nice.

Business Family

10/10

Exceptional

15 Dec 2025

Joseph

Amazing room beyond comfortable great friendly staff. Always my goto choice when im in the area

Self

10/10

Exceptional

06 Dec 2025

joseph

Awesome stay pool is clean. Good breakfast to start the day.

10/10

Exceptional

09 Nov 2025

Domenica

Everything you need for a week stay. Kitchen provides convenience.

8/10

Excellent

06 Nov 2025

Hideo

Good

10/10

Exceptional

01 Nov 2025

Lauren

Room was pristine, staff very friendly, quiet and lots of shopping close by

Leisure Family_with_children

10/10

Exceptional

25 Oct 2025

George

Would like to see plain scrambled eggs as an option with the other choices. I really liked the mini waffles.

Business Family

10/10

Exceptional

24 Oct 2025

Robin

Great property!

Business_and_leisure

10/10

Exceptional

20 Oct 2025

Morgan

Breakfast was great. Kids loved the pool. The dog was comfortable. Everything was nice! Very clean.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Samuel

All good

Leisure

10/10

Exceptional

19 Oct 2025

Linda

Kitchen setup gave a lot of space so we weren’t really n each other’s way. Fruit yogurt oatmeal to waffles and sausage gravy. Great range. I was greeted at check-in with great service and anytime I went by the desk . The room was fresh and clean and the air was set so the room didn’t have to cool down

Self

10/10

Exceptional

19 Oct 2025

Cynthia

The breakfast menu was fresh. The staff were very friendly. My room was very clean and ready for my visit. I would stay here again.

Leisure

10/10

Exceptional

12 Oct 2025

Mehrdad

Excellent location. Safe, quiet, clean, friendly staff and modern

10/10

Exceptional

12 Oct 2025

Marie

Friendly staff and great amenities!

Amenities were great. It had everything that you need in a room (dishwasher, refrigerator, stove, microwave, etc.).

Partner

10/10

Exceptional

28 Sep 2025

Jennifer

Great place to stay! The hotel was very clean, comfortable, and easy to get around. Perfect location and would definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Jessica

Loved this one night stay. Very clean. Very nice. Very convenient location. Will stay here again

Leisure Family

10/10

Exceptional

13 Sep 2025

Amanda

Super friendly staff

Business_and_leisure Family

10/10

Exceptional

13 Sep 2025

Amanda

Great stay

Business_and_leisure Family

2/10

Poor

03 Sep 2025

Hunter

AVOID THIS ESTABLISHMENT AT ALL COSTS - Unethical

My experience with this hotel has been nothing short of a nightmare, and I am writing this review as a serious warning to any potential guest: protect your money and book elsewhere.

I attempted to cancel my reservation in good faith, following the hotel's own stated cancellation policy to the letter. I made several attempts to cancel well within the legally permitted time period, documenting each interaction. Despite my diligence and adherence to their rules, the hotel completely never responds and doesn’t answer their phones, completely disregarding my concerns and failing to refund me in full.

By violating their own policy and refusing to refund my money, they have also clearly violated the Consumer Protection Act. My repeated attempts to resolve this directly with the property have been met with dismissal and utter contempt for my rights as a consumer. They have shown zero interest in rectifying their error, leaving me no choice but to escalate the matter, legally.

Be advised that we are now filing formal complaints with their corporate management company, Shaner Corp and the proper consumer protection authorities to trigger a complete and thorough investigation into their business practices. Furthermore, my attorney has been fully briefed on the situation and is prepared to take appropriate legal action against both the property and the management company.

Do not be fooled by any positive reviews.

4/10

Poor

01 Sep 2025

Jackie

It’s very noisy, kids running through the hallways screaming. We were above the pool and families partied outside with music into the evening. I wouldn’t stay there for more than a couple of days.

Leisure Pet

10/10

Exceptional

28 Aug 2025

Kelli

Room was comfy and clean, staff was nice and helpful

Leisure Family

4/10

Poor

22 Aug 2025

Bruce

Kitchenette floor was sticky & filthy. Someone had used the toilet-it was not flushed. The soap was used as well as a hand towel. We were short 1 bath towel. The night clerk (manager?) was very apologetic and kind. The morning clerk acted like it didn’t matter, and he couldn’t be bothered. Told him I’d like a towel & maybe the floor cleaned-didn’t happen. Terrible service!

Leisure Family

10/10

Exceptional

17 Aug 2025

Valentina

The hotel was clean. The kids enjoyed the pool

2/10

Poor

17 Aug 2025

Amanda

Extremely Disappointed

Where should I start? My reservation was canceled before arrival. When arrived, I was told my room was canceled due to maintenance issues. I was told a refund was sent out, but it indeed was not. I was then referred to another hotel and told my reservation was moved to another Marriot hotel. It was not. We traveled a total of 9 hours from Michigan and was turned away from a hotel that I PAID FOR!!! Very unprofessional and made our trip extremely stressful.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Ron

We did not stay. We told the hotel we were going to be a late arrival and called once the day, before twice on the stay date and they confirmed it. When we called to notify we were on the way we were advised our room was no longer available and it was given away. No information given on if a refund will occur or not. We paid in advance and our room was still given away.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Candace

The room was very nice and clean. Very modern and up to date.

Leisure Family

10/10

Exceptional

24 Jul 2025

Amanda

Clean, very friendly staff, good breakfast

10/10

Exceptional

21 Jul 2025

jerry

Noce clean room and nice breakfast

Business

10/10

Exceptional

20 Jul 2025

Kelly

Super clean with nice amenities

Our stay was great. The room was clean and had great amenities. We loved the couch. It was nice to have a fridge, sink, stove, dishwasher, and basic kitchen supplies.

Partner

10/10

Exceptional

19 Jul 2025

paul

Very clean property

Leisure Family

8/10

Excellent

07 Jul 2025

Keith

Great stay, get breakfast early.

Everything was great, except. Breakfast ended at 9:15am instead of the time listed. All items were empty at that time and didn't get refilled.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Suzanne

The staff was very friendly! Room was very clean and modern. Everything was perfect except we could her people walking above us on the next floor. Breakfast was very good as well. Over all I would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Kaitlin

The property was SPOTLESS!! The staff was very friendly and helpful. Our room was wonderful, and our stay was great. We even extended our stay an extra night. If we are ever in the area again, we will definitely stay here again. 10/10 highly recommend!!

Leisure Family_with_children

10/10

Exceptional

27 Jun 2025

Judy

The accessible suite we had was clean, quiet and very comfortable. Breakfast was good with different options on different days. We were visiting Columbus Zoo and the 10-minute drive was very easy and pleasant. When we are planning another trip to Columbus, we will be staying there again.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Samuel

Very convenient to places we were going.

Leisure Partner

10/10

Exceptional

14 Jun 2025

William

Nice & quiet & breakfast was really good

Business Self

10/10

Exceptional

09 Jun 2025

Joseph

Excellent property and spacious and comfortable rooms.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Lawrence

Great location. Property super clean

Leisure Friends

8/10

Excellent

05 Jun 2025

Adam

Overall great experience at this hotel. Only complaint is that housekeeping left our room door open one day while we were out and we had our medications, money, etc in our rooms which could have been compromised. Other than that, great time. Clean rooms, good breakfast and friendly staff. Excellent location.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Dana

We loved the room with a sink, microwave and fridge!

Business_and_leisure Partner

10/10

Exceptional

25 May 2025

Jay

Excellent place to stay!

The person that checked us in was super friendly and answered all of my questions. The room was clean and comfortable.

Friends_and_family Family

6/10

Pleasant

23 May 2025

Amber

I’ve had problems with my tax exempt status being reflected on my bill twice despite providing the proper documents.

Business Self

10/10

Exceptional

20 May 2025

Barbara

weekend get away plenty to do not enough time stay was great slept like a log

Leisure Family

2/10

Poor

13 May 2025

Katie

Checked in on Wednesday .. the guy that checked us in had me slid my card twice to pay because he said it didn’t go threw the first time .. the second time he said it went threw and he gave us the room keys and said we were all set .. I double checked with him that the payment went through .. he said yes .. we were the 4 nights .. we actually left a day early .. we we’re going be there from Wednesday to Monday .. we checked out Sunday morning .. Saturday night I told the woman we were leaving Sunday instead of Monday .. and I told her there was confusion at check in and asked her to pull up my reservation to make sure everything was payed for .. I asked her 3 times .. her exact words were yes .. everything is put threw and payed for .. everything went throw with no problem .. I even asked twice Sunday morning when we were walking out again to make sure because I live 7 hours away .. and I was once again told everything was good .. and I was charged .. Monday they called me after I was already home and told me they made a mistake and I was not charged and that if I didn’t pay they were calling the police .. I got multiple alerts from my bank that I was charged .. and then they tried charging me twice .. so now my account is locked and I have no access to anything for a week now .. thankfully I was able to stop the 2nd charge …. will never stay here again .. be careful because they will definitely try to double charge you for your stay

6/10

Pleasant

12 May 2025

diane

When i booked the room it advertised there was a sleeper sofa in the room which we didnt get have. The carpets in hallway and room definitely need to be cleaned if not replaced. The chair in our room needs to.be cleanead or replaced. We were surprised with the full breakfast. The staff was friendly and helpful.

Leisure Friends

6/10

Pleasant

10 May 2025

Michelle

Ada accessible king. Room was amazingly clean and had plenty of essentials in the kitchen. Only downfall was the bed. Verrrrrry old and broken. Mattress sides was completely broken down. Upon check out , was brought to attention of attendant, and nothing. Arrived at 10pm, and was just hoping to sleep. Didn't happen.

Partner

10/10

Exceptional

05 May 2025

Michael

They had an outdoor fire pit and grills to use.

Leisure

10/10

Exceptional

20 Apr 2025

Marivi

Highly recommend

Leisure Family

8/10

Excellent

31 Mar 2025

Todd

Some hiccups but good overall.

3 night stay: This is not a negative review despite the issues noted below (but there are a few things that could be improved). Beautiful hotel (what we saw/used). Room/suite was clean upon arrival (except for dishes in kitchen which I washed before using after I spent ~30 minutes trying to clean all the sludge out of the dishwasher’s filter). No housekeeping staff ever entered our suite so all of our trash cans & the recycle bin were full to overflowing when we checked out. We had to go to front desk to request more toilet paper, bar soap for hand washing and dishwasher pods. For convenience & as a just in case, we bought TP at Walmart. Absolutely loved the minimal entry/threshold shower (we bought a shower mat for comfort and safety). Loved having separate thermostats for bedroom and living space. Friendly FYI: the couch/fold out bed combo is incredibly uncomfortable in either configuration. With all that said, believe it or not, I/we still liked the venue and would consider staying there again (despite the couch, if we didn’t need the fold out bed and hoping for clean dishes and housekeeping service). Thanks!

Partner

10/10

Exceptional

23 Mar 2025

Stephanie

Very clean and friendly staff. Would definitely stay again.

Leisure Family

10/10

Exceptional

07 Mar 2025

Tristan

Great breakfast in the morning and very nice living area !

Leisure Self

10/10

Exceptional

05 Mar 2025

Jacquelyn

Great location, great amenities
Very comfortable stay, I will definitely stay again

Business

10/10

Exceptional

26 Feb 2025

Sherry

Very clean staff nice

10/10

Exceptional

22 Jan 2025

Patricia

It was very pleasant

2/10

Poor

21 Jan 2025

Jeff

Nice hotel, bad service

They switched the room type on us and someone had to sleep on a sofa pull out. They never did anything about it, and the manager was very rude during the whole process. Will not stay there again.

Business

10/10

Exceptional

15 Jan 2025

dawn

Impeccably clean well priced and maintained property in a convenient location just north west of Columbus. Would definitely stay again!

Leisure Family

8/10

Excellent

03 Jan 2025

Angela

The only complaint I have is that housekeeping came around trying to get in rooms very early. I'm glad we had the locks on because she tried to come in to our room twice while we were still sleeping. We had a 7 month old baby with us that was up sick all night and had just fallen asleep.

Leisure Family_with_children

8/10

Excellent

30 Dec 2024

Alice

There was terrible coverage at the front desk over the weekend. We watched people wait more than 15 minutes waiting for someone to come to front desk. They knocked on door and called desk to no avail. This has happened before when we stayed here. There should be someone at the front desk at all times for service and security

Partner

10/10

Exceptional

27 Dec 2024

Yetunde

Nice and comfortable rooms. The agent at check in was very pleasant

Family

10/10

Exceptional

23 Dec 2024

Ronald

Wonderful stay. Thanks for everything.

10/10

Exceptional

08 Dec 2024

Muhieldin

Exceptionally good but the soft billows!

Great place to stay—conveniently located near shopping and the highway. The rooms are clean, well-maintained, and reasonably priced. However, I strongly suggest updating the pillows. They are extremely soft, as noted by other guests before my visit. Please consider providing firmer pillow options to improve comfort.

Business

10/10

Exceptional

08 Dec 2024

Alberto

It was great property and the associates were great

Friends_and_family Family

10/10

Exceptional

25 Nov 2024

michael

nice.good stay

Leisure Partner

10/10

Exceptional

17 Nov 2024

Erika

The hotel is in a good area with plenty of stores and restaurants nearby. It was clean and comfortable!

Leisure Partner

10/10

Exceptional

07 Nov 2024

David

Very friendly and clean

8/10

Excellent

05 Oct 2024

William

Perfectly decent hotel. Conveniently located. Up keep was lacking a bit as lamps and toilet paper holder were broken. Those things would not be enough to deter me from staying there again. Though the extremely flat pillows might.

Leisure Family

10/10

Exceptional

08 Sep 2024

Verified traveler

Great stay

The room was clean and comfortable. The continental breakfast was great!

Friends_and_family Family

10/10

Exceptional

31 Aug 2024

SHAWN

Very comfortable and clean. Enjoyed breakfast.

10/10

Exceptional

10 Aug 2024

Budd

Very nice!

The room was very nice with a full kitchen it would be great for any occasion we used it for the colombus zoo I will definitely be returning for all the excitement close to the hotel

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

Blair-Nichole

This is very clean and up to date hotel. The staff were EXTREMELY helpful, professional, pleasant, and welcoming, especially the staff who worked Monday and Tuesday (August 5th and 6th) during the day.

Leisure Family

6/10

Pleasant

05 Aug 2024

Jim

About a 30 min delay in checking in, while rooms were sorted out. Other guests were waiting too.
When I stayed there about a year ago I commented that it would be nice to see some fruit on the breakfast buffet - even out of a can would be better than nothing!

Partner

8/10

Excellent

31 Jul 2024

Ivan

Affordable cleaned

Leisure Family_with_children

10/10

Exceptional

27 Jul 2024

Leah

Great staff

Leisure Family

6/10

Pleasant

16 Jun 2024

Christina

Hotel was nice but when i asked fpr an additio al blanket for the sofa bed my son was using i was told it would be brought up to us and they never brought it up. As well as 2 out of the 3 guest laundry dryers where out of order and i had to hang dry my sons baseball uniforms after washing.

Friends_and_family Family

8/10

Excellent

03 Jun 2024

Alexandra

Our room was clean. Beds were comfortable. Breakfast was not so good. There were plenty of towels for my husband, daughter, and myself. Parking was good. $150 pet fee. We would stay there again.

Leisure Family_with_children

10/10

Exceptional

13 May 2024

Geralyn

Very close to my office. Staff is friendly, breakfast area is clean and ready at 6 am.

Business Self

10/10

Exceptional

09 Apr 2024

Annjeanette

The staff is very nice and highly recommend to anyone. The hotel looked like new and i went with my family for the elcipse. We had the pool all to ourselves, as well as the workout area. It was a perfect trip!

Leisure Family_with_children