Name: Hilton Garden Inn Columbus/Dublin
Address: 500 Metro Place North, Dublin, 43017, US

6/10

Pleasant

22 Jul 2026

Kara

The hotel was just ok, not what I think of when it comes to a Hilton. They wanted $13 for the breakfast that is free at the majority of hotels, and $8 for parking! It wasn't like when you stay at a downtown hotel and parking is sparse. For the price of the room I expected more.
Also be aware, the beds are on platforms that will take your shins and knees off.

Family

8/10

Excellent

08 Jul 2026

Paige

Staff were friendly

10/10

Exceptional

04 Jul 2026

Matthew

Great

8/10

Excellent

27 Jun 2026

Austin

Good

Partner

10/10

Exceptional

22 Jun 2026

Kevin

The hotel was nice for what we were there for. We had 2 king size rooms that were clean. The maintenance team needs to run some drano through the bathtubs and the window had water damage from a broken window seal.

Friends_and_family Family

8/10

Excellent

22 Jun 2026

CASEY

So...I want to start this by saying that the experience here was world's better than what we had experienced with our original reservations for this trip, so I'm going to try to be objective and bring to light the few things that would have bothered us if this was the only hotel reservation we'd had this trip. The hotel really did take an awful start and turn it around.

Considering where we started this trip, everything would be 5 stars, but there were definitely some things. We checked in at a weird time where we couldn't get keys because they wouldn't work. Not a big deal, the desk clerk let us into our room. The room was clean, and the clerk was nice which was completely the opposite of the hotel we'd just left after less than an hour. Breakfast wasn't horrible, though I'm not sure it's actually worth paying for considering what you can get on most hotels free Continental breakfast, but again, not horrible. There was maintenance requiring water to the building being turned off, which I understand has to happen sometime, just the timing was inconvenient on what had been a pretty rough trip to start with.

We were in town for a national bowling competition and getting things turned around after a rocky start went a long way to easing the nerves of our competitor and his stressed out parents. Thank you for not adding to the struggles we were experiencing.

Family_with_children

6/10

Pleasant

21 Jun 2026

Mary Lou

We had a broken toilet handle. We notified the front desk but no one came to fix it. Asked for more towels and was told we would have to come down and get them.
Wood on doors was pretty beat up.

Friends

6/10

Pleasant

13 Jun 2026

Jeffrey

There was a soda or something sticky spilled on the floor near the pool so we couldn’t set luggage down near the adjacent door.

Also, this was on a Sunday morning (5-31-26). The breakfast buffet was out of half the food and the woman working the kitchen said she wouldn’t have more until Thursday. That’s just unprofessional if you say you have a continental breakfast, and don’t have most of the food for most of the week. The cereal was stale and the oatmeal wasn’t cooked, but was just soaking in warm water.

Family_with_children

2/10

Poor

07 Jun 2026

Mike

Staff

8/10

Excellent

29 May 2026

Katie

Room was clean. The staff was nice.

Friends

10/10

Exceptional

09 May 2026

Stacee

👍

Partner

2/10

Poor

04 May 2026

Devon

The Tory would clog everytime I used it I called ask for matinee was told there off on a Monday everything was bad the poll was not in service only book for that and the kids I called and asked about breakfast and was told that it’s over with couple mins left

4/10

Poor

27 Apr 2026

Corey

During my day April 25/26, my carpet in room 101 was drenched needing to have fans running the entire time. The odor was a very strong musty/mildew type smell which caused my son and I both to have headaches. The receptionist was very understanding and helpful but the room was unacceptable.

Family_with_children

4/10

Poor

27 Apr 2026

Davanna

Unfortunately the TV did not work my entire stay and the toilet ran for hours. The room did not smell clean.
A bad experience

Self

10/10

Exceptional

23 Apr 2026

Karen

Loved the spacious room! Even the bathroom was huge! Everyone was friendly.

Self

6/10

Pleasant

21 Apr 2026

Andrew

It's good!

Family_with_children

10/10

Exceptional

12 Apr 2026

Jeannine

Everything was wonderful. Clean room and wonderful staff

Friends

10/10

Exceptional

08 Apr 2026

Michelle

clean and great location

Family_with_children

10/10

Exceptional

04 Apr 2026

Manda

Convenient to the OSU Wexner facility. Offered a great rate for a couple night stay. Didnt utilize any amenities other than the Snacks in the lobby which were insanely high. $8.00 for an ice cream bar. We didn’t eat the breakfast offered at 7.95 a person but it looked good. Only complaint with our room was peeling wallpaper in the bathroom. It was very clean & was what we expected for the price.

Partner

6/10

Pleasant

25 Mar 2026

Robin

Rooms were a little outdated and need some work. The doors and frames were very scratched and had many nicks and gouges in them. The first room I was given had a huge dip in the floor and the dresser the TV was on was leaning forward where the big dip in the floor was. But they moved me to the room next to it. The elevators were not very clean. The outdoor court yard had beer cans and garbage all over and the trash can was overflowing and was that way for 3 days before it was picked up.

Self

2/10

Poor

15 Mar 2026

Elizabeth

Hotel screwed up the price for our rooms. We showed them our reservation and price and refused to give us the correct price. Even the company we booked the room threw called and still the hotel would not correct the mistake they made...we stayed at another hotel...

Friends

6/10

Pleasant

08 Mar 2026

Kenny

Room 221 had a hole in the bathroom ceiling, weren't able to get a room switch due to full house but aside from that we had a nice stay.

Family

4/10

Poor

17 Feb 2026

Don

The room was fine and clean. BUT the POOL area was dirty when my grandchildren came over to swim. There were wet towels on the deck that had been there for 2 days. There were NO TOWELS in the pool area. The life preservers were strewn on the floor along with leaves from outside.
The area around the building had trash discarded, even a pair of boots thrown outside the pool windows.
And I was blindsided by a parking fee that was not noted on the web page about the hotel. One site listed parking as an amenity.
I am a Hilton Awards member but I will think twice about Hilton properties in the future...certainly this one.

10/10

Exceptional

06 Feb 2026

Tim

Staff was super friendly and helpful!

Leisure Family

10/10

Exceptional

19 Jan 2026

Brian

Great hotel! Beautiful, comfortable, and friendly staff.

Friends_and_family Family

4/10

Poor

16 Jan 2026

Neil

Receptionist was very helpful - even found Kurig coffee pods for me (there we nine in my room)

8/10

Excellent

05 Jan 2026

Ruth

Nice and helpful staff!

Leisure Partner

8/10

Excellent

02 Jan 2026

Dan

eggs and sausage were overcooked and cold. also, pool and fitness center were closed and wasn't told upon arrival. was disappointed.

Leisure Partner

8/10

Excellent

02 Jan 2026

Katherine

Clean room, friendly staff, convenient parking

2/10

Poor

01 Jan 2026

Ashley

The room was neglected for sure!! Toilet overflowed called no one answered, then staff wasn’t present at the front desk when I went downstairs to inform them. I couldn’t even get ready because my room was filled with water. The toilet was loud when I first went into the room, had to move the handle to silence it. Wasn’t told when breakfast was and that was part of my stay. Just wasn’t wort my money and experience for what I went for. If I could 0 stars. Amenities were outdated and useless. Dim lighting in the room lights are very low and unsafe.Sofa bed was heavily stained and old and needs to be thrown out. Bed was the only thing clean and useful.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Melissa

Enjoyed my time

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Haley

The staff was very helpful and welcoming and the furniture in the room was decent!

Leisure Partner

8/10

Excellent

13 Dec 2025

marie

I loved the room it was very spacious, and clean

Friends_and_family Friends

2/10

Poor

01 Dec 2025

Cody

The room was in horrible shape! The ceilings were falling apart, the bathtub wouldn’t drain, the blankets and sheet had stains!
The staff when we first arrived was really rude! They didn’t have a bartender that could make a drink she charged us for something she didn’t even make

Business

4/10

Poor

28 Nov 2025

John

First of all you charge secured and not responsible of anything damages to your car.. also you leave bottles in November when you charge you guess two dollars if they’re not a guest member that is just totally wrong. I am going to try to avoid Hilton Gardens as much as possible in the new future.

4/10

Poor

23 Nov 2025

David

Room was fine. Hilton SUCKS! They nickel and dime you when you are already paying a premium to stay there. No breakfast included. Then missed the fine print when booking that they charge you $5.12 a day to park! This is not in the city or a congested area that you would even think you would pay to park. OH RV and Bus parking is FREE! I never have had a good hotel experience at any Hilton and vow never to stay at another again.

Business

4/10

Poor

23 Nov 2025

David

Room was fine. Hilton SUCKS! They nickel and dime you when you are already paying a premium to stay there. No breakfast included. Then missed the fine print when booking that they charge you $5.12 a day to park! This is not in the city or a congested area that you would even think you would pay to park. OH RV and Bus parking is FREE! I never have had a good hotel experience at any Hilton and vow never to stay at another again.

Business

10/10

Exceptional

21 Nov 2025

Christine

I tried to order food twice and both times there were issues with the kitchen

Self

10/10

Exceptional

16 Nov 2025

Megan

Yes.

Self

4/10

Poor

29 Oct 2025

William

Although I prepaid for breakfast, the cook didn’t come in on time and we needed to leave without being served. Need a refund for the breakfasts. The cook had a family emergency so I understand but there was no backup plan for that situation.

Partner

10/10

Exceptional

09 Oct 2025

kazunari

Nice hospitality at the reception. Thank you Shianne!

Business Self

10/10

Exceptional

16 Sep 2025

Travis

Very nice clean rooms. Breakfast was great

Leisure

6/10

Pleasant

14 Sep 2025

Natasha

Could definitely use some upgrades. Missed my turn several times there were barely any outdoor lights and the main sign was covered by a tree. Room was showing its age.

Leisure Partner

6/10

Pleasant

14 Sep 2025

Michelle

We had trouble with the toliet flushing and our bathroom door was damaged. The main entrance parr of the ceiling was damaged. Just not worth the amount of money we were charged for the night.

Leisure Family

4/10

Poor

24 Aug 2025

Jackie

Water needed to be turned off with out notice. Would have been nice to have been told it was being shut off. They didn’t offer bottled water to use after using the restroom.

Business_and_leisure Family_with_children

2/10

Poor

18 Aug 2025

Brittany

We drove for three hours for the water park and zoo to celebrate her birthday. She loves pool

Friends_and_family Family

6/10

Pleasant

12 Aug 2025

KIERSTEN

They nickel and dime you. Parking fee which isnt mention online.

10/10

Exceptional

11 Aug 2025

Tracy

Great stay.

10/10

Exceptional

10 Aug 2025

Lori

Check in was quick And smooth The young lady at the desk was very nice And helpful. Rooms clean , the entire hotel smelled clean , breakfast was good , kinda pricey. Beds not the most comfortable. Overall great stay

Friends_and_family Family

4/10

Poor

10 Aug 2025

Austin

Upon arrival the first of the 2 rooms i rented had a ac that didn't work so the changed my room then after 3 different times of trying a new key at other room they finally fave me another room once i got in there was no soap shampoo or conditioner and it smelled like pond water then there were kids running up and down the hall screaming all night the sheets were staind and finger prints on headboards and tables and mirrors the hotel definitely needs some much needed attention!

Leisure Family

10/10

Exceptional

06 Aug 2025

Rose

It was a peaceful stay with super friendly staff

10/10

Exceptional

05 Aug 2025

Evan

Great place to stay. Wife had eye surgery and came back to a quiet place for her to rest. Will recommend

Leisure Family

4/10

Poor

20 Jul 2025

Harry

The property was beautiful, very nice and clean. Check-in went smooth but was never told my room was amended from what I reserved. I was gave two double beds instead of a king. Went back down to see if they made a mistake and they said they didn't have any beds like I paid for. Next morning, while in shower, water goes off. Had to get one of the bottles waters in the room to rinse with. Asked the front desk worker why the water was off. He said shower busted and they had to shut water off. Said would be fixed in an hour if I'd like to stick around and shower. This was at 10:30 and check out was 11. I informed him of me using the bottle of water to rinse off the soap. He said, \"we won't charge you.\" Upon leaving hotel, I watched a crew working on what appeared to be a water line. I was charged for the water and a parking fee. To be clear not a bad hotel, just a bad experience and no customer service offering any solutions to make it right.

Business_and_leisure Self

10/10

Exceptional

15 Jul 2025

Anne

Jason made us feel at home.

Jason is the manager, (at least I think that's his title)and he's wonderful. He was so professional, helpful, patient and kind. He definitely deserves a promotion. The rest of the staff is good also. The location is lovely and close to Krogers, (strip mall), restaurants etc. The only downside was the breakfast.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Pamela

Very easy. No problem

Business Family

6/10

Pleasant

08 Jul 2025

Teresa

Exterior door did not work for 2 days. Bathroom light above mirror was blown. Charged for coffee consumed in room.

Leisure Partner

6/10

Pleasant

28 Jun 2025

JoEllen

They were doing renovations, almost a whole floor but still put people in rooms on that floor. Whole lobby area without air conditioning. Room was fine. Charges for everything but walking in the door. Staff was not impolite but was very aloof

Business_and_leisure Self

10/10

Exceptional

26 Jun 2025

Maria

Really Good Time

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

John

Overall, it was pretty great. I only stayed there because I had car issues and had to make a layover. So considering everything else I went through, it was a very pleasant stay. I would definitely recommend for whatever the reason.

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Felice J

Beautiful scenery

Business_and_leisure Friends

10/10

Exceptional

03 Jun 2025

Ibrahim

Good

Business_and_leisure Family

10/10

Exceptional

21 May 2025

Breanna L

Amazing staff

Everyone was so friendly and helpful. The hotel was nice and clean. My only complaint is the pool was ice cold and unusable. I havent been to a hotel with an indoor pool that wasnt heated. Besides that it was great. Would stay again!

Friends_and_family Family

6/10

Pleasant

13 May 2025

Elizabeth

Property charges for parking per day. Signs saying they will not protect your cars, don't take down plates, no additional protection of vehicle for cost to park. Added over 30 bucks onto bill for that. Lots of added taxes on bill. Look at details before you book. Will book elsewhere in the future. Pass.

Leisure Friends

8/10

Excellent

12 May 2025

Nickolas

They have a parking fee that they tell you about when you get there. It was 5$ a day.

Leisure Self

4/10

Poor

12 May 2025

Nicholas

Rooms were not ready until late and the pool was extremely cold. Staff didn’t seem concerned about any of this and were not accommodating.

Leisure Family_with_children

10/10

Exceptional

10 May 2025

Samuel

the rooms setup

10/10

Exceptional

09 May 2025

Marty

Friendly staff, clean, safe area and centrally located.

Business_and_leisure Family

10/10

Exceptional

07 May 2025

Maggie

It was beautiful and clean. Everything was in walking distance and i felt safe doing so. There was a bar area and a beautiful area outside to sit and enjoy. The shower pressure was also amazing.

Leisure Self

10/10

Exceptional

05 May 2025

Linda

We always stay in this area for the convenience. We hadn't stayed in this Hilton for a while and the only thing we weren't aware of that we want to just share with others in case they missed it on the website is there is a parking fee of $8.00. If you are a rewards member though, it is only $3.00. This isn't a game changer I just want to let others know so they have a heads up.

Leisure Family

4/10

Poor

28 Apr 2025

Patricia

Stupid move

Never in my life have we been charged for a parking spot at a hotel. Do you guard our car? Is there a fence around the parking lot? A gate to get in? No. Just a regular parking lot at a Hilton Garden Inn that someone decided to charge us for the privilege to park our car there. How else are we going to get to your hotel? We won’t be staying at a Hilton hotel in the future. Nothing like nickling and dimming your guests. We were also charged for something at The Shop that we did not purchase.

Friends_and_family Family

6/10

Pleasant

26 Apr 2025

Danelle

Conflicted

the man behind the service desk was very nice and helpful. I did not know rooms were not guaranteed through hotels.com. As far as the room goes it was nice my only comment on the room is the bed is extremely hard not very comfortable. Overall it was an ok stay. I was very disappointed in the pool area. The pool itself was freezing not enjoyable at all and no restroom in the area without having to go back to your room or out to the lobby which is not very convenient if in the pool.

Friends_and_family Family

8/10

Excellent

11 Apr 2025

Parvez

-

Business Self

10/10

Exceptional

05 Apr 2025

abraham

Great people

10/10

Exceptional

31 Mar 2025

David

Everything worked and was clean

Leisure Self

10/10

Exceptional

28 Mar 2025

Kathleen

It's great!

10/10

Exceptional

24 Mar 2025

Kevin

Great experience

Leisure

8/10

Excellent

22 Mar 2025

jeff

Clean room, knowledgeable staff.

Leisure Partner

10/10

Exceptional

11 Mar 2025

Nancy

Excellent stay

The staff was awesome and friendly willing to help go the extra mile if you needed something. All of the staff was excellent

Friends_and_family Friends

6/10

Pleasant

09 Mar 2025

Janell

Ok, but not worth the price

The room was clean. The bed was ok, not the most comfortable. The shower head was not spraying correctly. I was not aware that it was pay for parking. Continental breakfast was 12.95/person which was crazy- we choose to eat elsewhere. Staff was friendly.

Friends_and_family Family

8/10

Excellent

03 Mar 2025

Julian

Enjoyable stay. Pillows are on the softer side, could be improved, but overall a good facility.

Business Self

8/10

Excellent

02 Mar 2025

Molly

N/a

Leisure Friends

10/10

Exceptional

02 Mar 2025

michael

Thank you

After original stay was overbooked I found the hotel. They could not have been nicer and accommodating.

Friends_and_family Family

6/10

Pleasant

02 Mar 2025

Verified traveler

Interesting pretend restaurant

I've generally been pleased with Hilton properties, but this place made my \"don't return\" list. The room itself was fine. The lobby was large but not particularly inviting. I was surprised when checking in to be told that I had purchased the 'bed and breakfast option' and breakfast was included. The paper voucher didn't indicate how many guests, and I was told it was good for both my friend and me. I was surprised to learn that the hotel had a restaurant (besides a breakfast which is usually included) and decided to try it for dinner that night. Not a soul was visible. I asked at the front desk and was told that a staff member would be informed. The very limited menu had two meatless items:hummus with vegetables and mushroom ravioli. The 'restaurant' was out of the ravioli and we decided to eat elsewhere. Breakfast was actually worse. The coffee had spoonfuls of grounds in it; a chafing dish containing what appeared to be overcooked eggs was broken, and the brown sugar was a geology specimen. The attendant was pleasant, but seemed unaware. The principal service provided seemed to be the presentation of checks. Empty plates and glasses languished on tables until the guests had left. There was nowhere apparent to bus your own table. My friend had meanwhile secured his own voucher for breakfast to avoid problems with the system. I'm not writing off Hilton yet, but my ideas about Hilton have been tarnished.

Friends_and_family Friends

2/10

Poor

19 Feb 2025

John

Sad day for the grandkids....and me!

I was extremely disappointed. I booked this hotel because I was taking my grandkids to COSI in Columbus, Ohio and then we were going a nice Hilton hotel with a heated swimming pool. But when we get there I'm informed that the pool heating works sometimes and this wasn't one of those times. It ruined our experience at the Hilton Garden Inn. I never even imagined an issue like this at a Hilton. Not only that but the pool room was quite cool also. I was not the only person with this issue. At least 2 families cancelled and went somewhere else because of the pool issue. I booked through hotels.com and I would have had to stay right there and get them on the phone to cancel because the front desk clerk said we have to go through hotels.com to cancel since it's a 3rd party situation. I've done that before but it was at least 45minutes to an hour to do that on a Saturday night so I didn't. We definitely would have stayed somewhere else if we had known. The room was fine and the breakfast was good.

Friends_and_family Family

8/10

Excellent

02 Feb 2025

Patricia

Great area. Great property. I used my digital key and was not aware that the breakfast was not included. There are no written signs or verbal instructions given at the time of breakfast. Had I checked in at the desk, I was told, the cost was advised.
I checked so many properties online, I did not remember that it is stated on the website. Lesson learned!

Friends_and_family Friends

10/10

Exceptional

23 Jan 2025

Neil

Close to my business meeting (Plain City)

8/10

Excellent

20 Jan 2025

Verified traveler

Good hotel stay but the breakfast wasn’t a hit

Our room was really clean, bed was alright, not the most comfortable but that’s okay! Breakfast was expensive for the lack of food offered. It was normal continental breakfast (minus pancakes) and it cost something like $12 a person. It was fine but still threw me off since the food wasn’t worth spending the money on. The employees were really kind!

Business

8/10

Excellent

12 Jan 2025

Marcia

Very friendly front desk people

Leisure Partner

4/10

Poor

23 Dec 2024

Kelly R.

Everything good: Check-in, hotel staff, room cleanliness, shower.

The bad stuff: Hotel charges for breakfast. This was a simple breakfast buffet that most all other hotel chains (including Hilton Garden Inn) includes at no charge. Same eggs, same sausage links, same fruit medley, same bread choices, same orange juice, same oatmeal. $27 for two people! UNREAL!
They also charge for parking. I have paid for parking before at hotels, but they usually are in the city and the only parking is a parking deck. This parking was for a regular hotel parking lot that you see at all hotels. They did not ask if I had a car or any license plate. I wonder if they would have charged me if I had taken an Uber to the hotel. Or maybe I could have parked for free at the neighboring hotel.

I have never stayed at any Hilton Garden Inn and paid for breakfast or parking. I probably won’t be back.

10/10

Exceptional

01 Dec 2024

Chris

Greay

Friends_and_family Family

10/10

Exceptional

25 Nov 2024

Jodi

5 star

Great stay, clean, friendly staff

Business

10/10

Exceptional

15 Nov 2024

Angel

It was simply perfect and professional

Partner

2/10

Poor

27 Oct 2024

Amy

The room is freezing, it was 61 degrees when we checked in. It’s taking forever to warm up. It’s 39 degrees outside. Sink drain stuck shut. Had to figure out how to pull it up myself. The room should have been warm and ready to go, especially since we arrived at 11:

Leisure Family

6/10

Pleasant

06 Oct 2024

JOE

Didn't like $3 parking fee and $12.95 for breakfast. I future bookings will add $16 to room rate to compare other hotels

10/10

Exceptional

22 Sep 2024

Natasha

My children and I enjoyed our little getaway. I will book with y'all again.

Leisure Family_with_children

2/10

Poor

29 Aug 2024

Mark

Place was not clean and they charged for parking with no mention about that at check in. Not a downtown location where you might expect a parking charge.

Leisure Family

8/10

Excellent

07 Aug 2024

Amy

Not enough ice machines

10/10

Exceptional

05 Aug 2024

Caroline

The staff was very friendly and helpful. The facilities were well maintained.

Business Self