Name: Sonesta Simply Suites Dublin Columbus
Address: 435 Metro Place South, Dublin, 43017, US

6/10

Pleasant

02 Aug 2026

Converse

The best thing i can say about this hotel is the showerhead. The rest of the place needs to be leveled. Compared to other Hotels.com places.
The door to our room had a single lock that worked. The door stayed partly open even while locked. There is a large garbage can just outside the door.
The efficiency style room has a stove microwave refrigerator and sink Sadly, only one spoon no knife or fork. Three glasses a bowl and two plates rounded out the kitchen supplies.
The ice machine in the freezer works. The overhead light tends to flash off and on erratically.
The four pillows adorned the bed but don’t ask for more, they are “Not Available”
The desk clerk who checked us in was very nice.

4/10

Poor

01 Aug 2026

Jennifer

Wont be staying here aging. Staff was never at the front desk. Room was clean by bare minimum. Smelled like cigarette smoke. There was hair in the bathroom and a food bag behind the nightstand.

2/10

Poor

31 Jul 2026

Brett

I pulled into the property and it looked nice. Went inside and checked in. The lady at the front at the time. Was very very, very nice very helpful. I didn't go into my room. Until that evening after I took care of my business. At that point it was about 1045 at night. I walk into the room and it reeks of cigarette smoke. But from the regular eye, the room didn't look bad. I then go to use the restroom. And there's no toilet paper. I look on the wall and it looks like feces is on the wall. Then I look on the back of the door and it looks like there's boogers on the door. I then decided just to take a shower. And there was hair all over the wall. At this point of the time I wasn't trying to grip or complain. I was so tired. I went to bed. The bed was comfortable. Woke up the next morning and went to the front desk. And asked while I'm out if I could have room service or the cleaning service go and clean the bathroom in my bedroom because of the feces on the wall and the boogers on the wall and there's no toilet paper. The front desk lady then says to me I'm sorry I only have one house cleaner and this is a extended stay so we don't do cleaning until after 14 days. I said ma'am, I don't know if you heard me. But there was feces on the wall. And I don't have toilet paper. And she's like yeah I only have one person to clean rooms. I'm like wow have a great day. And left. The lady who is running the desk at that point was not good and not very professional at all

4/10

Poor

28 Jul 2026

Ashley

Building one bottom floor room was scary not clean and stains everywhere

6/10

Pleasant

26 Jul 2026

Megan

Not bad of a spot for a quick stay

4/10

Poor

25 Jul 2026

Jerrod

The room was extremely dirty. Found half of a pizza and a skillet with chicken wings in the oven. The dishwasher was full of dirty dishes and the dish washer did not work. The refrigerator also had old spilled food in it. The shower curtain had stuff smeared all over it. Even the walls were dirty. I travel for work every week and I’m easy to please. However this hotel was disgusting. Will not be staying there again.

6/10

Pleasant

24 Jul 2026

Andrea

Worked well for us traveling to the area for weekend event. This property appears to home to many long term stay residents. Our room didn’t have a deadbolt. Appreciated being able to door dash food to this location.

10/10

Exceptional

24 Jul 2026

Ernest

My wife and I had a great time.

6/10

Pleasant

19 Jul 2026

Elizabeth

The suite was clean, but some things were missed or neglected. While at the vanity, I noticed cobwebs between the vanity lights. The shower needed maintenance, since the faucet leaked, and the waterfaucet handle was loose and sloppy. I only noticed after I was in the shower that the wall mounted shampoo and body wash were empty, and there was no bar soap anywhere as a backup.
Upon checkout, there was no one at the desk to convey the issues to, and when you called the phone number noted at the desk, the person who answered was not friendly. She said the desk is closed on Sunday (no notices or signs said they were closed), and didn't seem to care about the empty dispenser note. Just hung up the phone without acknowledgement.

The customer service seemed to be lacking, and the property is starting to show its wear.

Self

6/10

Pleasant

19 Jul 2026

Matthew or deborah

Room was musty and a little rundown

Partner

10/10

Exceptional

18 Jul 2026

Jennifer

A little run down, but it did the job. Close to where we needed to be, great location.
Marcus at the front desk was super nice and helpful. Would stay again

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Brian

Close to everything

Partner

8/10

Excellent

17 Jul 2026

Sina

It’s good

2/10

Poor

14 Jul 2026

Linda

This hotel is nothing like the website. Very dirty and old. In fact because it was closest to my daughter I continued my stay and purchased cleaning product to make it more liveable. After cleaning for 2 hours I felt more comfortable and I must admit the bed was the best part.

Friends_and_family Family

4/10

Poor

11 Jul 2026

Matthew

Stayed here 5 or 6 years ago and had a great time. This stay was different. Oddly they shut down the front desk at 10pm, so when we arrived at 10:15pm we had to call an \"emergency line\" and wait 10 minutes for them to arrive.

The keycard didn't work when we got to our room, when we got in, the room smelled like cigarette smoke. We called back and requested a new room and were told they were fully booked for the night, that felt extremely unlikely based on the parking lot. On top of that, the room didn't feel very clean to be honest, there was a trash can that had some leftover trash in it, the floor had debris that wasn't fully swept up, and the mirror had smear lines all over it.

When we stayed in the past this place was nice, it seems like the upkeep has not kept pace with the continued march of entropy.

Pros:
- quiet
- blackout curtains worked great
- bed and pillows were comfortable
- thermostat worked really well

Partner

6/10

Pleasant

09 Jul 2026

Sina

The gym lacked dumbbells and weights; it was basically empty of equipment—only treadmills were available.

Self

6/10

Pleasant

08 Jul 2026

Tarina Joy

FYI, I figured this was similar to another Sonesta location I stayed at so I was not expecting it to be more like a furnished rental. There weren't many photos to go by so it looked like the room doors were interior not exterior, which I don't prefer.

Overall the room was much more than I expected in terms of space and it was a good deal, but staff never answered the phone and that was frustrating. The bathroom was small and dimly lit which made me pass on taking a shower as I only stayed one night for a weekend trip.

The TV was also very old-school in terms of, you can't log into your streaming services.

So as long as you know what you're expecting, it was a fair price and I've no major complaints aside from a lack of photos that didn't make it clear the doors were apartment-style rather than typical hotel style. (Including lack of elevator access to the second floor in case mobility is a concern which, fortunately for me, was not an issue.)

Friends

8/10

Excellent

07 Jul 2026

Mason

This is a really great place to stay for the price. Clean, comfortable, no frills.

Self

10/10

Exceptional

04 Jul 2026

Matthew

Great

10/10

Exceptional

04 Jul 2026

Danette

I can’t say enough GREAT things about the staff here, truly wish I could have this staff on every trip I take!! They made my very difficult trip not only comfortable and inviting but also helped me through a very difficult situation that led me to be on the trip. ( my dog has cancer, she had to have her leg amputated the 1st trip, the second trip I had no choice but to bring her sister with me as well and they went ABOVE AND BEYOND to accommodate us. 2nd trip was for her 1st round of chemo) truly the sweetest employees at a hotel I’ve EVER experienced and I’m so grateful for all they did for us!! I will NEVER stay anywhere else when I come to Dublin, years ago before Covid this was our favorite as well excellent service, excellent staff EXCELLENT accommodations!!!! THANK YOU for your kindness, the warmth you showed us and your help!! It was so very much appreciated!! (My baby miss CRAZY Gracie is doing well)

Pet

2/10

Poor

02 Jul 2026

Maria

The room was no clean at all, as soon as you open the door there is a extreme weed smell inside if you go with kids it doesn’t look like a safe place to be. Trash bag outside the other doors, property inside looks like door broken/damage.

Family_with_children

4/10

Poor

28 Jun 2026

Samantha

Hi, I booked a Standard King Handicapped Accessible room. They gave me room 724- It was on the 2nd floor—only stair access. Nothing was accessible to me and my wheelchair in this room. I could not get up the stairs without sitting on each step and pushing myself up each one going backwards—12 Steps I had to do that for. The staff was awful and told me too bad. WHO would put a WHEELCHIR users accessible room on the 2nd floor with NO ELVATOR!

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Amy

Need an elevator for 2nd floor!

10/10

Exceptional

21 Jun 2026

Chris

Only gripe was they was no Continental breakfast served Sunday morning after our stay. Other than that every thing was awesome!

Partner

6/10

Pleasant

13 Jun 2026

Alan

All of the team members were very pleasant and helpful. The rooms were spacious and very clean. It looked like it was recently remodeled and painted. Lisa is incredible as property manager. The pool was very nice. The only issues were more age related of the property. The door on one of the bathrooms wouldn't close properly. The bath gel in the shower was empty. Maid service was only every two weeks.
We would stay here again.

Partner

8/10

Excellent

13 Jun 2026

Grace

Staff was amazing. Parking was okay. Kitchen was cool. Bathroom had hair in tub, the faucets were wobbly, the clean towel was full of someone's hair. The bed was definitely NOT a king. It was supposed to be a king and it was a queen. It was frigid when we walked in. 54 degrees. Had to turn the heat on just to get it to a comfortable temp. The bathroom curtain kept opening on me while showering, the plug for the bathtub drain was janky and didnt work, so bathing my toddler was annoying. They did not refill the body wash that is in the shower. The towels are tiny. Not very adult friendly with those. They should rlly get some bigger towels. Other than that, it was cool. Was only there one night so no biggie.

Family_with_children

2/10

Poor

12 Jun 2026

Erica

Arrived to find that they had no elevators, despite advertising them, and wheelchair access. They quickly changed all their sites after I pointed it out and contacted the ADA, but not until after arguing with me while smelling like weed and cigarettes, saying that I should have called and made a special request for a first floor unit. They magically had one room left on the ground floor, but when I went to look at it, it was insecure with the door propped open, and the room smelled of baked on smoke, and the carpets had giant stains on them. Embarrassing!!

Self

10/10

Exceptional

11 Jun 2026

Dana

Staff was great! Just an older hotel but it was a great price for the night

Partner

8/10

Excellent

09 Jun 2026

Jeff

Room was clean but could use an update.

Self

2/10

Poor

09 Jun 2026

Stephen

I recently reserved three rooms at your hotel for myself and several customers. Unfortunately, our experience was extremely disappointing from the moment we arrived.
We arrived at approximately 10:00 PM and found no one at the front desk. After calling the posted phone number, we were informed that the hotel was closed. After a significant delay, someone finally arrived to assist us.
While waiting in the lobby, the smell of marijuana was overwhelming and created a very unprofessional atmosphere, especially considering I was hosting customers.
To make matters worse, when I finally reached my room, I found the door standing open. This immediately raised concerns about the security and condition of the room. Upon entering, it became clear that the rooms were in unacceptable condition. The odor in the rooms was overwhelming, and the cleanliness was far below any reasonable standard.
The situation was so bad that my customers and I made the decision to leave immediately rather than stay the night. We spent approximately $500 on three rooms and were on the property for less than five minutes before determining that we could not stay.
I had never heard of your hotel before, but with all other hotels in the area booked, we decided to give it a chance. Unfortunately, the experience was one of the worst I have encountered while traveling for business. Between the lack of staff, the marijuana odor throughout the lobby, the open room door, and the condition of the rooms.

Business

4/10

Poor

08 Jun 2026

Hannah

Staff never really at the desk. The rooms are smelly with weird stains on carpet and in bed. We left a day early because it was just so gross.

Partner

4/10

Poor

08 Jun 2026

Rick

Carpet looked like it was 50 years old. soap and conditioner were out. not enough towels for the time I was there. Almost left to go to anther hotel but didn\"t have time. To bad I had to pay for that. Won't do it again.

Self

6/10

Pleasant

28 May 2026

Nicole

The hotel could use some updates, but the rooms are spacious. The rates are reasonable. Most of the staff could benefit from more training in the area of professionalism!

Pet

10/10

Exceptional

24 May 2026

jose

Great stay, although check in ends at 10, we had arrived almost midnight and the staff was still able and willing to check us in thank goodness. But just keep in mind that the check in ends at 10 typically. Also locked the key card in the room three times and the staff was so graceful with helping us out (It was not me who did this, my buddy did) helped immediately when the touchpad for the key wasn't working once, they made quick work. Nice stay.

Friends

6/10

Pleasant

14 May 2026

Andrew

Room very dated mattress was bowed in the center as you rolled to the center trash blowing around the parking lot pallets sitting outside of the laundry room trash blowing all around the parking lot cars being worked on in the parking lot Reed minimal utilities in the kitchen. We had three pieces of glassware two spoons three different sizes of forks and a butter knife. The refrigerator worked, but the icemaker did not the dishwasher was dirty and loose. The debrider spout on the bathtub was stuck in the upright position and there was more water going into the tub then coming out of the shower head towel bars in the bathroom. We’re falling off and you can tell there was a lot of repairs due to leaks from the upstairs.

Partner

6/10

Pleasant

11 May 2026

Sung

Room not so clean and kitchen
Plate should replace to new one

Partner

6/10

Pleasant

11 May 2026

VINCENT

Kitchen sink clogged, toilet barely flushed. Paint pealing and an uncomfortable mattress and nobody at the front desk after 10 pm when we realized there were no pillows for the sleeper sofa.

Family_with_children

2/10

Poor

09 May 2026

TODD

The worst experience I have ever had in regards to a hotel stent and I was only there 3 hours. My room smelled like marijuana, the front door handle was very loose, the grout around the bathtub was brown/black and the carpet was wet. My room was not check-in ready and when I attempted to explain this to Alisha, she did not care to hear any of it and then called me \"entitled.\" To make things more interesting, after pointing out the room's flaws and checking out, I was verbally assaulted by 3 staff members that chose to gaslight me and \"kicked me off the property\" hence as I was already driving away. About 10 minutes after leaving, a staff member calls me in an effort to rub salt in the wound stating I've been trespassed from the property.

Self

6/10

Pleasant

29 Apr 2026

shawn

Stayed there for 3 weeks and had to ask them to clean my room or they probably wouldn’t clean it.

Business

2/10

Poor

28 Apr 2026

Justin

Look nothing like the pictures in the app

Self

8/10

Excellent

28 Apr 2026

Tawunya

The check-in was excellent. I did not like the fact that there was no elevator and we had to climb steps. Also, the stairwells were dirty. The rooms were excellent. There was no hot tub and there was no breakfast. The price was excellent. I have to admit, even though they did allow dogs I didn’t see that many, but it gave you that kind of doggy type of feel but the rooms were clean enough where you didn’t have to worry about it so kudos to that.

Friends

6/10

Pleasant

26 Apr 2026

Faith

While staying here it was supposed to be a non-smoking room and clearly stated no smoking allowed unless at designated areas. Our room smelled heavy of smoke the entire time and a neighbor was smoking right outside our room around the clock. There were ants in the sink after leaving one fork in there over night and the dishes were dirty before use. We felt gross and didn’t want to even shower here. Also reports a $10 per fee per night but upon arrive they charged $75 per night for one dog stating that that’s only for long term guests. They did give a slight reimbursement back for that when I asked. But the rest of the facility and room was not what was expected and just run down and not a comfortable stay. We were glad we were only here for one night and not an extended stay.

Partner

8/10

Excellent

19 Apr 2026

Mary

Very centrally located with quick access to 270 and the historic downtown area of Dublin, Ohio. This particular unit, 1321, was very clean and the bed was marvelous!! Outliers that prevented making this an excellent unit were: 1) loose tiles in front of vanity (looked like someone attempted to fix this by smearing grout across the top of tiles) and 2) the bathroom racks were coming off the wall. Both of these did NOT fit in with the quality the unit. Good news is they are easy and inexpensive fixes!

Self

2/10

Poor

15 Apr 2026

Lennart

Lobby presented very well and felt like at check-in it would be adequate stay. Went to the suite and right from the dirty and disgusting entry door/passage way the property is run down. A few items in the suite were adequate such as the bath and kitchen towels but the rest of the suite was very run down. Examples: stains on the kitchen furniture, old carpeting and flooring, old appliances with cracks (microwave) and smelled like it was once a smoking room. Surprised it is rated a GOOD.

Also seems to be long term guests that believe they own the handicapped parking. Would not recommend this property due to cleanliness alone.

Family

8/10

Excellent

15 Apr 2026

jane

There is an actual kitchen and its fully equipped with pots and pans, dishes, glasses, and silverware. Really, really nice

Self

2/10

Poor

09 Apr 2026

Alan

Where do I start? Dental floss pic on bathroom counter. Dishwasher full of dirty dishes. Kitchen sink a total mess. Crumbs all over stovetop. Bread tie and fortune cookie fortune on random shelves. Photos show fireplace in room but there wasn’t one - and that was least of issues. Overhead light in bathroom strobing off and on. There’s more, but that gives you the idea.

Self

2/10

Poor

02 Apr 2026

Toby

The door keys did not work. The main door had obviously been broken into with a crowbar. The heavy duty metal door frame was heavily bent inward and the door latch parts were exposed to the outside. The deadbolt was broken, would not lock. The refrigerator was dead. It had power but was not cold. There was something that looked like remnants of vomit spray on the bedroom door and it was chunky. The headboard in the master bedroom looked like it was used for a cat-scratching board. The upholstery was shredded and flaking off. The couch in the living room looked like it was a roadside freebee. Needless to say the room looked nothing like the pictures on the website. The place smelled like a fraternity had a beer party in it and someone got alcohol sick. The Sonesta's cleaning service obviously tried to clean it, but the alcohol/puke smell was still lingering. All the windows were open when we got in the room too, probably because of the smell. Some of the frames were broken and the windows would not easily close. The final straw was when we saw baby roaches crawling around.

We stayed long enough to see all this and moved on. I would not suggest Sonesta Simply Suites. This particular room needs be condemned.

10/10

Exceptional

22 Mar 2026

Nicole

I'm so glad I chose to stay here despite the reviews. My room was everything I wanted. It's like staying in an apartment! I felt very comfortable and safe staying here. The staff was very welcoming and extremely helpful! I would definitely recommend this location to people.

Self

10/10

Exceptional

17 Mar 2026

Teresa

Markus is very attentive and more helpful that any other staff I requested help with.

Pet

6/10

Pleasant

07 Mar 2026

adrian

Common areas were clean and tidy, well maintained. Took two attempts to get key cards to work. Coffee machine in reception makes some incredibly foul tasting lattes, tasted sour!
Room was a different story, lots of maintenance issues. Lock jam was loose, almost like it had been forced and just put back in place, without being repaired properly. The dead bolt on the door didn't work, didnt move at all when the lever was turned. Security bar barely engaged.
I slept with a chair jammed against the door! Vinyl floor was one of those you don't like walking on because its sticky. Seats on the sofa had the Velcro that holds them in place ripped out so they wouldn't stay in place. Toilet roll holder bar was missing, so toilet roll was on top of tank. Generally shoddy decoration. TV worked and the bed was comfortable. No one at reception when i checked out to provide the feedback. No coffee despite there being a coffee maker. Good thing it was only for one night.

Self

6/10

Pleasant

22 Feb 2026

Breauntae

The hotel wasn’t terrible, and for the price it’s definitely budget friendly. The location was convenient and check in was simple. Just be aware there is a $100 deposit required at check in.

Unfortunately, the cleanliness was not what I hoped for. There were quite a few stains throughout the room, which made it feel less clean than I’m comfortable with. Nothing extreme, but enough to make me feel a little uneasy during the stay.

If you’re looking for something affordable for a quick trip, it may work. However, cleanliness is very important to me, and because of that I’m not sure I would stay here again.

Friends_and_family Family

2/10

Poor

30 Jan 2026

Elizabeth

It is -9°. The room is leaking snow water that’s melting from the windows. The heat has been broken is staying under 60° in my room and then all of a sudden they wanna put us out and not find us new accommodations. This place sucks

10/10

Exceptional

27 Jan 2026

Kennedy

room was spotless. felt comfy like i was home. overall i will be back soon for an extended stay!

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Debra

The staff was very nice, the room was as comfortable as home

Business Partner

8/10

Excellent

09 Jan 2026

William

Was ok

Business

4/10

Poor

03 Jan 2026

Vasantha

Poor maintenance and service

Leisure Friends

4/10

Poor

27 Dec 2025

Shantel

The staff was great and welcoming; however, the facility and room conditions are poor! There were spider webs, poor room locks on the doors, and the whole set-up felt like an OLD apartment complex??? It is NOT appearing like the pictures..not even by any stretch of the imagination.

Leisure Family

10/10

Exceptional

26 Dec 2025

Belinda

Good Customer Service, easy to find, the room was great. Comfortable bed, I love the fireplace, the room was nice and clean. It actually felt like a little apartment. I like the separate front door entrance. I was on the first floor,, i see it could it get easily noisy if i had someone busy above me. I could hear them in their bathroom and the water when running only down fall. But I would definitely stay again!

Business

2/10

Poor

16 Dec 2025

Naing Ye

Upon check in around 10pm, the front desk mentioned they couldn't find our reservation, even though we had confirmation from hotels.com. The staff from hotels.com mentioned there was no room available for the stay, while the front desk mentioned there is technically room but they would have to be charging way more than what we originally booked for. Not exactly sure which party was at fault, but ultimately, after an hour of going back and forth between hotels.com and the hotel front desk, we decided to leave and had to find another accommodation else where for our stay.

Business

8/10

Excellent

13 Dec 2025

Earl

Room was great

Only issue was my key was not programmed properly. 2nd time. Had to go back to check-in. Just a bit frustrating

Overall great room. Courteous staff.

Partner

8/10

Excellent

02 Dec 2025

Otis Cary

I liked the set up of my unit. It was convenient and comfortable. I liked the bathroom in each bedroom. The carpet was stained and the bathroom in one room had a slow draining issue in the tub and the kitchen sink had a leak when washing the dishes. Other than that it was cool.

Business_and_leisure Family

4/10

Poor

17 Nov 2025

Ciera

The hotel is located in a beautiful neighborhood, but that’s the only thing beautiful about this place. The pictures don’t match what you’re getting and are very misleading. The images don’t show that your hotel has exterior entrances, which is not what I wanted. Walking up to our room there was nothing but cigarette buds everywhere. Once we got in, there was a weird smell to the room, but we didn’t think anything of it. We walk inside and the maintenance of our room was very poorly done. There were stains all throughout the carpet. Burn marks on the furniture, and the bathroom door barely closed. To make matters worse, there was no cold water in the shower so the water was scalding hot. The exhaust fan in the bathroom was completely covered in dust. There also wasn’t a down comforter on the bed like most hotels, but what looked like a sheet with a slightly bigger sheet. I would not stay again nor recommend this place to anyone.

Leisure

4/10

Poor

10 Nov 2025

Richard

Mold in bathroom sofa bed had mold and TV didn't work

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Christian

I arrived late and the staff was able to help me quickly and get me up to the room.

Business Self

2/10

Poor

09 Nov 2025

Islam

Very dirty room

6/10

Pleasant

03 Nov 2025

Elizabeth

The room is clean. It is the outside of the filter… The stairs to my unit are terrible. They need to be fixed.

Friends_and_family Family

2/10

Poor

01 Nov 2025

Mindy

Mold infested and smelled so strongly. The floors were covered in black dirt and mold and the bath mat was black after 1 shower, after being placed on the floor. Our feet were always black and when we took a shower, black soot ran down the drain and chunks of black mold. Weird messes splattered on the curtains and weird opening in the wall that wouldnt close and it was dusty damp and disgusting.

10/10

Exceptional

27 Oct 2025

Steven

The staff was awesome. Location is very good.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2025

William

Had peace

Leisure Self

8/10

Excellent

22 Oct 2025

Elizabeth

Everything is OK, but I think some of the outside needs a renovation

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Adam

It actually doesn't look like it's a hotel other than an apartment complex it's pretty safe in the most part I didn't venture out cuz I don't have a car however the room was clean except for the light flickering on and off my room but it's a small studio room that has a couch and a table kitchenette full size refrigerator king size bed I'm in a handicap room so the bathrooms well equipped for that other than that it's not a bad place at all I'll definitely stay here again and for the price I got it for it's well worth it

Business_and_leisure Self

8/10

Excellent

19 Oct 2025

Mark

It was ok some things were great some were ok nice room. Needs updated Al in all enjoyable stay

Partner

8/10

Excellent

18 Oct 2025

Bobby

Everything went well

2/10

Poor

17 Oct 2025

Nina

The staff were very nice and helpful can’t fault her, but the room was not clean nor any good for someone with bad knees, it was unsuitable for our stay, so we had to leave and find a place more suitable for our needs.

Leisure Family

8/10

Excellent

15 Oct 2025

Greg Noel

Good

2/10

Poor

09 Oct 2025

Andy

Absolute disgusting place. Internet didn’t work. The room had an awful fish smell from the refrigerator to the bed. Very bad neighborhood. Hundreds of kids around the basketball court and in the parking lot hanging out smoking weed all day and night. Very overpriced. Zero customer service. Zero cleaning. This place was a nightmare. Rip off

Self

4/10

Poor

05 Oct 2025

David

The online pictures seemed like the rooms would be nice. The furniture was old there were stains on the curtains. There was damage to the walls. Will never stay there again.

Friends_and_family Family

4/10

Poor

21 Sep 2025

Karen

Would not recommend staying at this venue

No hot water. Had to heat up water on the stove and pour it into the sink to wash up.

Friends_and_family Family

6/10

Pleasant

17 Sep 2025

Belle

Stay if you don't mind bugs and dust...

WOULD NOT STAY HERE AGAIN. The lady who checked us in was nice though and parking was plentiful. Sure, we were able to live here for 5 days, but it was uncomfortable. The apartment was organized but dirty. The carpet turned my toddler's foot black. There were no hooks in the bathroom to hang anything and the towel rack was broken and tossed underneath the sink. Lots of areas were not vacuumed or cleaned: behind the one-person seat in the corner were cobwebs and dead bugs, in the corners in the bedrooms, above the mirrors - basically any space that isn't touched on a daily basis was dusty and unclean. Every day there were new bugs in the bathroom (rollie pollies, silverfish, crickets). I have no idea where they were coming in from. On one morning there was a GIANT wolf spider in the corner of one bedroom. Thankfully we were able to find staff to come and remove it (he brought it outside, he was also very nice). I didn't speak with the front desk about our stay because the first room we were assigned, the keycard didn't work. Rather than getting the cards redone, I asked for a new room because outside the first room, it smelled like marijuana and cigarettes (normally would've let that go but had a toddler with us), and the neighbors were also very loud through the door. I just figured this is the general quality of the location I booked.

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Anna

Very comfortable

Leisure Family_with_children

2/10

Poor

01 Sep 2025

Crystal

This property is in need of an update. The room was filthy and smelled. Carpet was dirty, all vents were coverd by dust, blinds were dusty, bedroom doors wouldn't shut, walls had food on them, ants in one bathroom coming out the light socket and the latch on the door wS loose.

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

David

Great experience and I would highly recommend

Leisure

10/10

Exceptional

18 Aug 2025

Bethanne

Nice pool very quiet great staff

Leisure Self

2/10

Poor

11 Aug 2025

jacob

they had great online ratings, 1st room smelled so bad I instantly got a headache, moved me to another room that smelled just as bad and told me that was the only room they had and it was non refundable. I left and went to a different hotel across the street that was much cleaner and did not smell. Don't trust the reviews!

Business

2/10

Poor

09 Aug 2025

Verified traveler

Disappointing Stay – Not at All What We Expected

Our experience at this property was extremely disappointing from start to finish. The photos online were completely misleading and did not reflect the actual condition or appearance of the hotel. Shockingly, we received an email after paying for our reservation stating that “hotel images may not represent the actual look of the property.” That should have been our first red flag.

When we arrived, we were confused—it looked more like a run-down apartment complex than a hotel. There was no clear signage, and the exterior was uninviting. We stood at the front for quite a while before anyone came to assist us. There was no opportunity to view the room before checking in. The walkway to our room was in poor shape—scattered debris, dirt, and cobwebs everywhere. It looked like it hadn’t been cleaned in weeks. The door to our room was visibly damaged, we later discovered it didn’t close or lock properly, which raised serious safety concerns. We ended up placing a barrier in front of it to keep bugs from getting in. Inside, the room was a mixed bag. The furniture was visibly stained and worn, the carpet was ripped and soiled, and appliances were broken or barely functional. The bathroom was unpleasant—there were stains on the fixtures and debris on the floor, and the entire space had a strong musty odor that never went away. We found and killed a roach in the kitchen area. this stay was far below acceptable standards. We would not recommend this hotel to anyone.

Friends_and_family Family

2/10

Poor

05 Aug 2025

Chris

Booked our stay through expedia, check in qas smooth. Opened the door to the room and it smelled like an old bowling alley. Blood stain on the rug. Just a dirty room. Felt like section eight. Spend the extra $100 elsewhere. Not worth risking bed bugs or god knows what else. Was also told after seeing the room expedia said it was not a good enough reason for a refund.

Partner

4/10

Poor

04 Aug 2025

Verified traveler

The room was big had a kitchen, couch, fireplace and king size bed. However, the room was not cleanly or up to date. The carpet was dirty, the room had an odor, the couch looked dirty, and the furniture was old and peeling. The kitchen, which was supposed to be stocked with utensils had some, but there were clearly items missing that had not been replaced. The room did not look like the pictures where the furniture looked bright, clean, and newer. It had a lot of potential. I really loved that we had a kitchenette and could cook our own meals there.

Partner

8/10

Excellent

04 Aug 2025

Ronald

Stairs to 2nd floor I am slightly handicapped and the stairs are an impediment

Leisure Family

2/10

Poor

28 Jul 2025

Verified traveler

Dirty and filled with BUGS!!!!

Room was dirty, different kind of bugs everywhere, kitchen not clean, bathroom not clean with hair everywhere and the carpet om the floor was very dirty with stains. Even leading up the outside stairs to the room is filthy. I was highly disappointed.

Friends_and_family Family

2/10

Poor

26 Jul 2025

Tiffany

Great staff, horrible hotel

Would like to start off by saying, check in lady was wonderful and very helpful, the on call front desk was very sweet. Now the bad no management available by call, no staff at front desk at night. The hotel has several people living in it throughout and across the way several people working telecommunications up all night and roaming the outside. The night we stayed there was a drunk guy shooting fireworks in the empty lot next door and was very agressive and upset all the people living there. The room was unclean and very outdated. Tears in the carpet, stains and any other room they offered me was exactly the same or had some other problem. Eventually my last straw was finding the bugs various types of bugs found throughout and I wasnt going to take any of them home with me so my family left and stayed elsewhere, hotels .com refunded my money as they were not able to get ahold of the hotel for further refunds. It was aweful!

Friends_and_family Family

2/10

Poor

23 Jul 2025

Dustin

AVOID!!!

We checked in late. No one at front desk so we had to call and wait for someone to show up. The pictures looked great. The room was horrible. Nasty and smelled of amoke so bad we was there 2 hours before getting another room up the road. Stay somewhere else. Pictures of actual room with broken locks

Friends_and_family Family

4/10

Poor

18 Jul 2025

Sarah

Carpet needs replaced. Stained and dirty.

2/10

Poor

14 Jul 2025

Derek

First off we had to wait 2 hours after our scheduled check in time to get our room. Then the room wreaked of cigarette smoke, had not been cleaned, had giant stains all over the carpet, and dead bugs everywhere. My toddler crawled on the floor for 10 minutes and his hands turned black. We called to ask for a different room and they wouldn’t do anything for us. We checked out immediately and went to a hotel right around the corner
While we were moving our stuff out of the room, we ran into a large group of people in town for a family reunion. They reported dirty rooms and spiders everywhere to us, but they decided to stay since they had such a large group

Friends_and_family Family

2/10

Poor

13 Jul 2025

Linda

The first room we got smelled strongly of marijuana. Since there is no smoking in any of the rooms, I am perplexed as to why this happened. The staff was annoyed when I told them. Having a serious allergy to it and not wanting my kid around it, this was discouraging. The second room smelled ok, but was dirty. The sofa bed was disgusting. There was stuff spilled on the table that I had to clean up. Overall gross place. Very disappointed. I should get a refund.

Leisure

2/10

Poor

13 Jul 2025

Jessica

My first room I took my shoes off on the carpet and I stepped in something wet... So they gave us another room, in the second room the shower had hair in it and hair all over the bathroom area floor. Yall this place is gross. The couches haven’t been cleaned I don’t think since they been put in those rooms. Cabinets had what seemed coffee grinds all in them, which you think they’d clean the cabinets before next guest. Do not recommend. I felt gross even after cleaning the tub and taking a shower

Leisure Family

4/10

Poor

27 Jun 2025

Jason

It was yucky

The idea is coo but the room was not nice. Looks like old apartments turned into a hotel. It was old and musty smelling. Rust on the vent fans. Floors made your feet black.

Partner

4/10

Poor

26 Jun 2025

Verified traveler

Not clean

Although the guy working the front desk was very friendly once he arrived, the lobby was closed when I got there. It was the strangest thing, and also not mentioned on their site or when booking, but apparently the lobby is closed after 10pm. I have been to a lot of hotels, good and bad, but I have never checked into a hotel late and walk into a dark lobby with a sign that says “call this number for emergency” and had to sit and wait in the dark for someone to come check me in. Like I said, the guy was very nice once he came, but it was just so odd.
The rooms were very spacious but didn’t smell great and very dirty. One of our couch cushioned had the whole back peeled off. But the part that made me not stay my second night was the bugs. There was such a bad any problem, huge horse flies flying everywhere and it so smelled terrible it made it hard to sleep.

Friends_and_family Family

4/10

Poor

25 Jun 2025

Verified traveler

The room was not great. The one room had an unfinished whole in the ceiling where a fan should be, the carpet was coming up in places, the kitchen floor felt like it wasn’t finished properly, and the room reeked of smoke even thought it was a non smoking room. There was no house keeping which was fine for a short stay. It’s fine if you are young and don’t care , but it is not good for a family.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Teresa

The guy at the front desk who worked saturday evening was pretty much alone until a manager helped him, but even working alone he was kind and did not get upset that he had so much going on because they were so busy, we will stay here again and shout out to that young front desk worker, you did amazing.

Leisure Family

2/10

Poor

03 Jun 2025

Erich

I’m not sure how this property has the rating it does. It was probably the dirtiest place I’ve stayed since I was a broke college student. I thought that any place in Dublin would be pretty clean but I was wrong. Just spend the extra few bucks and stay somewhere else.