Name: Embassy Suites by Hilton Columbus Dublin
Address: 5100 Upper Metro Place, Dublin, 43017, US

6/10

Pleasant

24 Jul 2026

Rob

Ac did not work correctly. Forgot to clean room. Door would not close properly

10/10

Exceptional

23 Jul 2026

Haley

Made to order omelet in the morning!!!

4/10

Poor

22 Jul 2026

charnale

Staff was amazing. Cleaning was not that great breakfast was not that great. Never got in the pool. Someone kids were in the pool alone running wild then we had to pay $10 to park never have had to pay parking at any Embassy I’ve been in

10/10

Exceptional

21 Jul 2026

Laura

Everyone was welcoming. Staff offered recommendations. You could tell they were a \"team\"

Self

4/10

Poor

20 Jul 2026

Ghazanfar

I have stayed at Embassy Suite several times, but this location was terrible. The beige desk chairs were dirty with black stains all over it. Another big issue was the sofa bed, we were 5 people in the room, and we needed the sofa bed, but it was broken and would not open. We called the front desk, and a staff member came to check it. She tried too but then gave up and said that it would not open and that my son (6' tall) should sleep on the couch (which was two-seater). Another option she gave was to check-out and she would refund us, which sounded so inconsiderate because it was 12:30 am and we had a long day already. So we had no choice but use the couch as bed. Fridge in the room wouldn't close and leaked the whole night causing a big puddle on the floor. Next morning, we talked to the Manager, and he repeated the same things, but he also said that last night staff offered us a king bedroom (notes from night staff). We were never offered any help and when we asked for a refund, he said that he could only give us reward points, which were useless for us. Very dissatisfied with the staff attitude and not making any effort to help out guests.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Tyler

Hotel was not in best shape. Was way more expensive than it should have been based on the condition of the hotel. Breakfast was good and decent for a night stay.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Miyoung

Everything was perfect, including the staff's kindness and the excellent breakfast.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

ROBERT

Stayed on the 4th of July and had challenges reaching the hotel and the town had closed off a lot of the streets for parades and other festivities. We arrived earlier than normal check in hours and were assigned a room on the 6th floor. The room was spacious, clean and comfortable. The check in and restaurant staff were very service oriented

Partner

2/10

Poor

08 Jul 2026

Jiah

Sad was treated terribly by staff. Never coming back

Friends

10/10

Exceptional

08 Jul 2026

Kelly

An amazing property! The staff, everything about it! I would definitely stay there again!

Self

10/10

Exceptional

06 Jul 2026

Ryan

Hotel was great!! Our family will always stay here when in Dublin, Ohio

10/10

Exceptional

06 Jul 2026

paula

Yes , chop veggies in omelet a little smaller and give more cheese.. Great breakfast bar. Very stocked, neat ,organized and clean. Thank you.

4/10

Poor

05 Jul 2026

Brant

Room 617 AC did not work, brought this up to staff. They had the maintenance guy come up and he “fixed” did not change a thing. Could not cool the room down.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Nicolette

The AC in our bedroom didn’t work well and it was hard to sleep because of the heat. It was supposed to have been fixed and it never got cooler.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Dean

We were in town for a wedding and stayed at Embassy suites. We were able to check in early, and our room was everything as expected. The breakfast buffet was fabulous. The staff was very courteous and helpful.

Partner

10/10

Exceptional

26 Jun 2026

Kyungwoo

I like this hotel and location is perfect to me.

Self

10/10

Exceptional

24 Jun 2026

Samantha

Wonderful day! Breakfast was great happy hour was great. Staff was super friendly.

4/10

Poor

21 Jun 2026

Lauren

They overbooked so I had to go in a smaller room that was smoking. I didn't even think they allowed smoking inside anymore. The room stunk so bad. Sucks that I had to still pay the same price.

Family_with_children

10/10

Exceptional

19 Jun 2026

Sandra

Room was clean, the staff were friendly and breakfast had a lot of choices. The bed was comfortable and the shower worked! The area around the hotel appeared very safe and the room was what we expected from the pictures.

Partner

10/10

Exceptional

11 Jun 2026

Kim

Great hotel in a nice location. Rooms are clean and spacious. The restaurant bar was very convenient for our group. We will stay here again

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Cara

Great place all around! Would definitely return

Partner

10/10

Exceptional

05 Jun 2026

Deanna

Everything was great.
Food was good!
Will stay again.

10/10

Exceptional

04 Jun 2026

Adam

We enjoyed our stay so much!! Kids loved the pool!!!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Deborah

Great hotel. Stayed for a music festival and it was in good driving distance. Nice breakfast buffet.

Family

10/10

Exceptional

30 May 2026

Mike

When we travel to the Columbus area, we generally stay at the Dublin Embassy Suites. It is centrally located between our extended family. If you factor in the breakfast and the evening reception, it is worth the value.

Family

10/10

Exceptional

27 May 2026

Brent

Great property. Great stay. Great breakfast.

Family_with_children

8/10

Excellent

25 May 2026

MrBman

Nice atmosphere...food was good especially omelette station... recommend wall mounted fans in gym for better air circulation, the one on the floor is worthless.

Family

8/10

Excellent

25 May 2026

Andrew

The water in the shower was not as warm as I preferred. It was not a hot shower, it was just warm. Also, the cleaning staff knocked on my door 20 minutes before check-out and the do not disturb sign was hanging on the door.
The front desk person that checked us in was a 10/10. Awesome customer service.

Family

10/10

Exceptional

24 May 2026

Misty

Great location and clean

Friends_and_family Family

8/10

Excellent

23 May 2026

Curtis

Complementary breakfast, and I don't mean just bagels and fruit. Everything you could ask for 😋

Self

10/10

Exceptional

21 May 2026

Laura

Had no issues with anything which is unusual for me!

Partner

10/10

Exceptional

21 May 2026

Robert

When checking in staff didn’t saying anything about Happ Hour or what time breakfast start in the morning

Family_with_children

10/10

Exceptional

21 May 2026

Charles

.

2/10

Poor

20 May 2026

Jennifer

Expedia messed this one up. Got booked for this hotel in another state for a week day that I had an inspection for work that I've known about for months, I would have never booked a hotel in Ohio for then, nor have I made any kind of booking besides March for my daughter's birthday, which is why my credit card information is in the website. The hotel charged me a full $194 for a no show on a stay i didn't even know about. Expedia has been attempting to track down a manager at this hotel since May 15th with no reply. This is a mistake that needs to be rectified.

2/10

Poor

20 May 2026

Nicole

My reservation was canceled, i verifed prior to going there that it was aftive and it was accordingto hotels.com , when we arrived it was canceled, they had no rooms available, we had to drive over 2 hours home to come right back the next morning. I was told that night by the on call manager we would receive a full refund and i still have not or heard anything back. Hotels.com said the hotel has not gotten back to them so they cannot issue a refund to me, very displeased!!

Partner

10/10

Exceptional

19 May 2026

Dequan

Breakfast, bar, amenities were great

Family_with_children

8/10

Excellent

19 May 2026

Rodney

This property offers nice clean rooms in a good location for local activates. The breakfast is top notch with made to order eggs or omelets. There is an onsite bar/restaurant which is a nice bonus. The bar staff was awesome.

Family

10/10

Exceptional

18 May 2026

Michelle

I found this hotel super comfortable and nice. I specifically loved the hot tub and pool and for a free breakfast it was amazing I ate a lot of bacon 😂 I will definitely be back next year for sonic temple

Partner

6/10

Pleasant

18 May 2026

scott

No biscuits and gravy. The food was cold to luke warm. Overall breakfast was not good for chain to be infamous about there breakfast.

Friends_and_family Family

8/10

Excellent

17 May 2026

Desirae

We haven't been here in 7yrs so to see the renovations that were going on back then was great! The bag that contained the extra bedding for the pullout couch bed did not have a sheet or a pillowcase. It was almost 10pm so I went to the front desk to ask for them & was told \"Our cart is not ready for another hour or so but come back then & we can get that for you\" I was not making my 10yo son stay up any later so we made due with what was in the room. Next time just go & grab what's necessary (& should already be in the room) to make your guests comfortable

Family_with_children

10/10

Exceptional

16 May 2026

Robert

Very nice facilities and service.
Room was clean and stocked with all the hygienic supplies and towels, washcloths etc. Bedding clean and comfortable..
Wonderful complimentary hot, cooked to order breakfast.
No complaints

Partner

8/10

Excellent

15 May 2026

Panfilia

The hotel was well-maintained, with clean and adequately appointed rooms that were notably comfortable. The breakfast offered was satisfactory but not exceptional. However, the noise levels in the corridors and lobby were exceptionally high. Regrettably, my visit coincided with a weekend when several high school sports teams were present. It is unlikely that the staff could have significantly mitigated the situation, as these groups appeared to be unsupervised and were using the common areas as their recreational space.

10/10

Exceptional

15 May 2026

Akella

Great location helpful staff

Family

10/10

Exceptional

12 May 2026

Maria

Everything was great, cleanliness, breakfast is always our favorite, and delicious with lots of options. We always enjoy staying at an Embassy!

10/10

Exceptional

11 May 2026

Matthew

Excellent

Business

10/10

Exceptional

11 May 2026

Matthew

The complimentary breakfast here is one of the best. The rooms are very spacious and clean. My only complaint is that the air conditioning doesn’t get very cold but that’s just me liking an ice cold room other than that this place is perfect. Will definitely continue staying here.

Partner

10/10

Exceptional

06 May 2026

Roxane

Great stay!

10/10

Exceptional

04 May 2026

Amy

Love the Happy Hour and the Breakfast! Great lobby space to work on my computer too. Walked to J. Lui's for Pad Thai, walked around old Dublin and instead of walking across the river by way of the cool bridge, took the path back to the hotel by the waterfall behind Sells MS. Similar trip in February, but that time walked across the street to Hyde Park for dinner.

Partner

10/10

Exceptional

04 May 2026

Eric

Everything was great
Breakfast was perfect but
Bartender on Saturday was rude and not polite at all.
Complimentary drinks bartender was same. Very rude.
From desk lady was amazing and workers was very helpful

Family_with_children

10/10

Exceptional

03 May 2026

Andre

There's one thing about all hotels I do not understand and that is their concession items. They all say they want to serve me, the customer, etc. So why are you charging me $3 for a candy bar you can buy for $1 or less. The same with soda etc. Cut those prices in half!

8/10

Excellent

02 May 2026

Amy

The amenities are great! The pool and gym are very nice and the breakfast was impressive! Buffet style along with an omelette station, waffle station and more. Rooms are spacious as well!

Friends

10/10

Exceptional

30 Apr 2026

Sarah

It was amazing

Family_with_children

4/10

Poor

29 Apr 2026

Roberto

The shower was in poor condition—the tub didn’t drain properly, and the handheld shower head kept twisting sideways, making it difficult to use without holding it in place while taking a shower. When I tried to lift it, the entire fixture came loose. Additionally, the sofa near the entrance desk was visibly dirty and unclean.

Self

6/10

Pleasant

26 Apr 2026

Amya

The shower drain was up and the shower looked a little dirty. One of the bedside lamps didn’t work either. Otherwise was a comfortable stay. Was definitely popular and full of people on a friday night. Definitely kids running around but they quieted down, also had a door to separate from the living room even if it was a problem

Partner

6/10

Pleasant

26 Apr 2026

Embre

They don't have room service at this location and half the menu isn't served at the restaurant.
The hotel was clean and the staff were friendly. The free breakfast wasn't bad either as long as you don't get the pancakes or french toast.

Partner

10/10

Exceptional

26 Apr 2026

John

The hotel was very clean, check in and check out was effortless. Breakfast was hot and delicious. Working hot tub and pool.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Matthew

Very nice motel bar inside with food. Room was clean and nice. The only thing I will say is I am a Hilton reward member. My room was on the second floor and my vote out the window was a huge air conditioning unit. Other Hilton I have stayed at I got top floor with s great view. Besides that it was a very nice motel.

Family_with_children

10/10

Exceptional

19 Apr 2026

Cameron

Good Breakfast, comfortable beds! Property and rooms could use a little cosmetic updates and fixes, but overall great stay and great hotel! Been there multiple times and will be back!

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Debra

Overall stay was very good. We had an ADA room per our request but room was farthest from elevators which made it difficult to transport my husband back and forth.

6/10

Pleasant

19 Apr 2026

Erich

There was a long line for checking-in, with not all the staff busy. While the rooms very spacious, our room was in front of the elevators and was noisy (because of the elevator machinery), had a blocked bathroom sink and leaky main room sink. We stayed two nights and the room was cleaned, but amenities (e.g., coffee, cups) were not restocked. Overall a good stay, but with room for improvement.

Family

10/10

Exceptional

17 Apr 2026

Stephanie

Great room and spacious with comfy bed and sofa and chair was nice add in the room as well as table to set and enjoy snacks or meal for us or laptop for travelers. We liked the idea of a happy hour although we were already gone visiting with friends in town. The breakfast was great and my husband enjoyed a personalized omlet while I enjoyed a coffee, fruit and bacon. Plenty for everyone to relax and the staff was on it keeping tables clean and dishes picked up too. I was impressed with a text to confirm all was well with our room and I asked a few questions about pool and breakfast times which was promptly answered. Enjoyed this location and will be back!

Partner

10/10

Exceptional

17 Apr 2026

Emily

Our events did not allow us to make the evening snack but I heard it was great. The breakfast was top tier. If I had to have one downfall it would have been the size of the pool and hot tub compared to the size of the establishment. It was very busy and crowded and they were unable to keep towels in the pool area available for guests.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Chikara

Breakfast was fresh. i had no chance to go bars..but bar looks nice.

Business

10/10

Exceptional

13 Apr 2026

Dawn

Extensive breakfast buffet & happy hour a nice surprise. Love the room setup. Would def stay again

Partner

10/10

Exceptional

12 Apr 2026

Brian

Room was clean, breakfasts were excellent. Restaurant inside the hotel has very good food, as we couldn't decide what to do one night so we just ate there and watched basketball. Plenty of food and shopping options nearby

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Devin

Very nice hotel! We were there on a busy weekend and all the staff were very nice and accommodating. Breakfast is really the biggest plus here.

Family_with_children

10/10

Exceptional

12 Apr 2026

Karianne

Very nice place to stay! It was nice to be in a hotel with an open restaurant and bar again. 10/10 recommend

Partner

6/10

Pleasant

12 Apr 2026

Chris

The atmosphere was nice, the pool and hot tub was nice. Breakfast had many options and the omelet station was great

Family_with_children

6/10

Pleasant

11 Apr 2026

Myriam

Breakfast was awful. The sausage patties had slime, the pancakes were hard, the eggs looked weird as if they were reheated multiple times, and the potatoes were overcooked and hard. The rooms smelled musty and the carpet looked dirty with stains. This is by far the worst Hilton hotel I’ve stayed at.

Family

8/10

Excellent

11 Apr 2026

Maggie

We were greeted at happy hour

10/10

Exceptional

11 Apr 2026

Nathan

Fantastic!!! Very clean room, wonderful breakfast, beautiful amenities

Partner

10/10

Exceptional

10 Apr 2026

Stephen

The hotel was in excellent location, it was in the middle of a beautiful area with lots of restaurants and shops and a grocery store. The pool and hot tub were accessible even though 10:00 is a little early. The snack shop and the staff were extremely Pleasant very nice. We had a small issue with you air conditioning not really going down to the temperature we were hoping for but it's suitable for most people. The maintenance department did try to fix it but we're unsuccessful

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Brenda

So kind and convient. Loved the vibe and how clean it was

Family_with_children

10/10

Exceptional

07 Apr 2026

Emmanuel

Yes

10/10

Exceptional

06 Apr 2026

Alanna

Clean, large rooms, good breakfast, friendly staff.

10/10

Exceptional

06 Apr 2026

boyd

The pool was in good condition but definitely too small for the number of guest. It was very crowded.

10/10

Exceptional

05 Apr 2026

Heather

Bray was amazing to begin the stay! If customer service needed a face, it would be Bray! Our room was spacious, clean and comfortable. The pool was very busy but still upkept. Breakfast was excellent with tons of options!

Family_with_children

6/10

Pleasant

05 Apr 2026

Theresa

was very disappointed with my recent stay at this hotel. Upon check-in, the room was not properly cleaned and the dining chairs were visibly stained with food and dirt marks. I had to request replacements, and I was told there was only one available. The tub had black stains in it I had to put a towel flat just to bathe

Housekeeping service was also unacceptable. We left the room from about 11:00 AM to 5:00 PM, and when we returned, there had been no service at all—no bed made, no fresh linens, no towels replaced, and trash was not emptied.

In addition, the pool area consistently had no towels available during our stay, which made it difficult to use the amenities. Also the lights fell in the pool which made it extremely dangerous and kids had to exit due to safety concerns

Overall, the cleanliness and basic housekeeping standards were not met. I expected a much higher level of service and maintenance. I hope management addresses these issues for future guests.

8/10

Excellent

03 Apr 2026

jainaba

Staff was nice and friendly

Family

6/10

Pleasant

02 Apr 2026

JESSICA

The pool was unfortunately so cold we were unable to go in until our last day. There were ants in the pool room but it seemed like they didn’t something to get rid of them. There was no shampoo or condition in our room but the staff replaced it right away. There were streamers from previous guests still stuck on the mirror. Other than that we had a great time!

Family_with_children

10/10

Exceptional

27 Mar 2026

Sarah

I stay at this location a couple of times a year for work. This place never disappoints!

Business

10/10

Exceptional

26 Mar 2026

Josie

C

Partner

8/10

Excellent

23 Mar 2026

Pam

The property was in overall good condition. The room was clean and everything worked. The bed was comfortable. I wish the 3rd elevator had worked. Wait times could be long. The pool was freezing. The staff was awesome. The store in the lobby was well stocked. I hope they give me more room to RAVE ABOUT BREAKFAST!!! A-W-E-S-O-M-E

Family

10/10

Exceptional

21 Mar 2026

Peter

Everything was great. Friendly and helpful staff, breakfast was fantastic bonus!

Partner

10/10

Exceptional

21 Mar 2026

Peter

Breakfast was fantastic, everyone at the hotel very helpful and friendly. Excellent!!!

Partner

10/10

Exceptional

15 Mar 2026

Diamond

Beautiful hotel we had a blast

Family_with_children

2/10

Poor

14 Mar 2026

Juan

Stain on pull off out mattress

Family_with_children

8/10

Excellent

13 Mar 2026

Magalie

It might be time to do some upgrades to the hotel. We arrived at 3:45pm and was told that the room was still dirty. We waited about one hour to get the room with no apologies given. Got a notice the day before check out that the hot water will not be available. Thankfully we got up early and was able to shower with hot water. The tiles in the bathroom are a bit grimy and need to be cleaned or replaced.

Family

10/10

Exceptional

09 Mar 2026

Andrew

Everything was clean and comfortable. Overall great experience!

10/10

Exceptional

09 Mar 2026

Nancy

Front desk staff was top notch, breakfast selection was great, I had an amazing omelet this morning, made fresh by the chef. I can’t say enough about their customer care.

10/10

Exceptional

09 Mar 2026

TIm

The staff at Embassy Suites was amazing. From check in to check out, they did everything in their power to make our stay great. Our only problem was with a glitch between Expedia and the hotel with our reservation that caused us to get a phone call from the front desk late on Saturday with a reservation problem. Not Embassy Suites problem, an Expedia problem and ES did everything they could to make it right.

Family_with_children

10/10

Exceptional

08 Mar 2026

Melissa

Clean hotel with great breakfast! Restaurants down the road.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

James

the breakfast was great! good selection

Partner

10/10

Exceptional

01 Mar 2026

Melanie j

Clean,and spacious

10/10

Exceptional

01 Mar 2026

Christine Marie

Very kind and helpful staff, lovely amenities.

8/10

Excellent

24 Feb 2026

Ryan

Staff and accommodations were nice. The Water pressure was good. Water Temp could have been better. I know I probably was showering at the same time as many, but the water was not really warm....it takes a lot for me to notice.

Self

10/10

Exceptional

23 Feb 2026

Edward

The check in process was very easy, the room was very nice, the breakfast was wonderful.

Partner

10/10

Exceptional

22 Feb 2026

Lisa

Great lobby and rooms. Need a bar and food late night after traveling in. Excellent atmosphere to unwind

Self

10/10

Exceptional

22 Feb 2026

Rolanda

Clean rooms, breakfast was great. Love the location.

Partner

4/10

Poor

22 Feb 2026

Michelle

I reserved double beds but was given a king. Of course no doubles were available to switch to. The mattress on the sofa bed was stained in multiple spots. In one area it appeared to be dried blood. Disgusting! We changed rooms to another king and the shower head was broken. Very pretty courtyard but more attention should be given to the condition of the rooms. I’m very disappointed.

Friends_and_family Friends