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Comfort Suites Columbus West- Hilliard

Columbus - OH · United States

5547 Keim CircleView location

8.4/10Excellent1,001 Reviews
Cleanliness8.6/108.6
Service8.8/108.8
Comfort8.6/108.6
Condition8.4/108.4
Location10.0/1010.0
Neighborhood8.8/108.8
Amenities8.0/108.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Comfort Suites Columbus West- Hilliard

Get more of the space you need to spread out, relax or work at the smoke-free Comfort Suites Columbus West-Hilliard hotel in Columbus, OH. Nearby activities and sites include the Nationwide Arena, Ohio State University, Franklin Park Conservatory and the Mall at Tuttle Crossing.

Enjoy free hot breakfast, free WiFi and an indoor heated pool. Your spacious suite offers 25 percent more space than the traditional room and amenities like a refrigerator, microwave, coffee maker, hair dryer and recharge device.

We also offer membership to the Choice Privileges Program, which gives members the opportunity to earn valuable rewards points toward airline miles, gift cards and free hotel room nights.

Read more about this hotelShow less

When you stay at Comfort Suites Columbus West - Hilliard in Columbus, you'll be in a shopping district, within a 15-minute drive of Greater Columbus Convention Center and Nationwide Arena. This hotel is 6.2 mi (10 km) from Ohio State University and 10.3 mi (16.6 km) from Ohio Stadium.

Make yourself at home in one of the 71 air-conditioned rooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Important information

  • You need to know
    • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Minimal age
    21
  • Spoken Language

    English

    Spanish

Nearby attractions

Spindler Dog Park 2.9 km / 1.8 mi
Heritage Golf Club 5.5 km / 3.4 mi
Early Television Museum 6.6 km / 4.1 mi
Hollywood Casino 7.8 km / 4.8 mi
Westgate Park 9.7 km / 6 mi
Ohio Craft Museum 9.7 km / 6.1 mi
Ohio State University 10 km / 6.2 mi
Shops On Lane Avenue 10.2 km / 6.3 mi
Schottenstein Center 12.7 km / 7.9 mi
Bill Davis Stadium 12.9 km / 8 mi
North Bank Park 12.9 km / 8 mi
Green Lawn Cemetery 13.2 km / 8.2 mi
Lower.com Field 13.6 km / 8.5 mi
Battelle Darby Creek Metro Park 13.7 km / 8.5 mi
Golf Club of Dublin 13.7 km / 8.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Laundry service
  • Fireplace
  • Hotel safe
  • Lift accessExtra charge
  • GymExtra charge
  • Newspapers
  • Clothes dryer
Show 8 more facilities & services
  • Business centre
  • Indoor freshwater pool: 1
  • TV lounge
  • Hot tub
  • Breakfast
  • Continental breakfast
  • Non-smoking establishment
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    Comfort Suites Columbus West- Hilliard

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Cable TV
    • Satellite TV

    Facilities with extra charge

    • Tea and coffee making facilities
    • Wi-fi
    • Fridge
    • Hairdryer
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 30 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable8 photos

    Comfort Suites Columbus West- Hilliard

    DOUBLE KING BED NON SMOKING

    Room photos

    8 photos

    Room overview

    Smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Pillow menu
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Bathroom: 1
    • Hairdryer
    • TV
    • Housekeeping
    • Cable TV
    • Satellite TV
    • Desk
    • Toiletries

    Facilities with extra charge

    • Wake-up service
    • Wi-fi
    • Fridge
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-11

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-11

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 30 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable5 photos

    Comfort Suites Columbus West- Hilliard

    DOUBLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Cable TV
    • Satellite TV

    Facilities with extra charge

    • Fridge
    • Hairdryer
    • Wi-fi
    • Tea and coffee making facilities
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 30 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable5 photos

    Comfort Suites Columbus West- Hilliard

    SUITE KING BED NON SMOKING

    Room photos

    5 photos

    Room overview

    Smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Room amenities

    • Bathroom: 1
    • Satellite TV
    • Cable TV
    • Toiletries
    • Pillow menu
    • Centrally regulated air conditioning
    • Housekeeping
    • Ironing set
    • Desk
    • Tea and coffee making facilities
    • Microwave
    • TV
    • Hairdryer

    Facilities with extra charge

    • Wi-fi
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 30 m²SUI.2Q-NM
    SUITE TWO QUEEN BEDS NON SMOKINGPhoto unavailable10 photos

    Comfort Suites Columbus West- Hilliard

    SUITE TWO QUEEN BEDS NON SMOKING

    Room photos

    10 photos

    Room overview

    Smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-NM

    Room amenities

    • Centrally regulated air conditioning
    • Bathroom: 1
    • Hairdryer
    • TV
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Housekeeping
    • Cable TV
    • Satellite TV
    • Desk
    • Toiletries
    • Pillow menu

    Facilities with extra charge

    • Fridge
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Comfort Suites Columbus West- Hilliard

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 30 m²DBL.2Q-NM
    DOUBLE TWO QUEEN BEDS NON SMOKINGPhoto unavailable5 photos

    Comfort Suites Columbus West- Hilliard

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    5 photos

    Room overview

    Smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Room amenities

    • Housekeeping
    • Bathroom: 1
    • Hairdryer
    • TV
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Pillow menu
    • Toiletries
    • Desk
    • Satellite TV
    • Cable TV

    Facilities with extra charge

    • Fridge
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Comfort Suites Columbus West- Hilliard

8.4
Excellent
1,001 Reviews
Cleanliness
8.6 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.4 /10
Location
10.0 /10
Neighborhood
8.8 /10
Amenities
8.0 /10
100 reviews shown
8/10
Excellent
29 Jul 2026
lori
Everything was great but there was mold in one of the rooms I was in. I had to be moved to another room and it was great. The other travelers in my party had the same issue in a different room. I enjoyed my stay after the room change. Stayed 5 days. The staff was very friendly and helpful.
8/10
Excellent
28 Jul 2026
Scott
.
6/10
Pleasant
27 Jul 2026
Jennifer
you get what you pay for. Nothing special. Hot and cold water opposite faucets, tv remote only worked partially, air conditioning/heater would not change temperature. Stuck. I slept in a freezing room with blankets or the register and extra covers. Note, I did not contact management to correct as I checked in really late and was too tired to switch rooms, so they had no opportunity to correct.
10/10
Exceptional
25 Jul 2026
Felice
The staff was friendly and helpful. Breakfast was great and offered a variety of options
10/10
Exceptional
25 Jul 2026
J. David
Staff were cheerful and friendly. Room was clean and very comfortable.
10/10
Exceptional
24 Jul 2026
Denise
Great stay
10/10
Exceptional
20 Jul 2026
Tessa
My children and I all lived this hotel. The pool is the perfect size. The location feels secluded but was close to stores and restaurants. As an avid traveler, this was the cleanest hotel I've ever stayed in. The staff was very helpful and honestly, very kind and personable. Breakfast was a dream. They kept it stocked until it was over. very much appreciated that. I do wish they had two trash cans though. Cannot wait to visit again.
Family_with_children
8/10
Excellent
12 Jul 2026
Greg
Hate when hotels pre authorize and then charge the actual charge again at check-in essentially double charging you for almost a week.
Friends_and_family Family
8/10
Excellent
28 Jun 2026
Dorene
Definitely would recommend. Clean
Partner
4/10
Poor
21 Jun 2026
Tamica
Sign said the pool opened at 8am but didn't open until after 3pm.
Friends
10/10
Exceptional
18 Jun 2026
Mary
Good for an overnight stay, convenient to I-70.
Friends_and_family Friends
10/10
Exceptional
17 Jun 2026
Delta
Everything was just as expected.
Family
10/10
Exceptional
16 Jun 2026
zakimec
The property was very clean. My check in was smooth. The staff was very attentive and professional. I would definitely stay here again.
Self
10/10
Exceptional
16 Jun 2026
Vicki
I really liked everything about this place including the room, the breakfast, the staff, and the location. Would definitely stay there again!
Self
10/10
Exceptional
15 Jun 2026
Ashley
We enjoyed our stay as a family of four. Our room was on the second floor right near the breakfast area. We loved that! The breakfast was a nice spread with variety for my children (11 and 4), and the pool was small, but large enough for multiple families. The staff was friendly and accommodating. The beds were very comfortable, and it was located in such a convenient location! I will be staying here again!
Family_with_children
10/10
Exceptional
14 Jun 2026
Eric
Staff seemed upset to even deal with me, the pool was dirty and it had no vending machines. I had to buy a water front the front desk which took 15 mins to process.
Partner
8/10
Excellent
10 Jun 2026
Matthew
Was a clean nice stay.
Partner
10/10
Exceptional
09 Jun 2026
Laurie
I COULDNT HAVE ASKED FOR A BETTER STAY THE GENTLEMAN THAT WELCOMED US AT COUNTER WAS AWESOME AND VERY FRIENDLY AND PROFESSIONAL
Friends_and_family Family
10/10
Exceptional
04 Jun 2026
Jose
Comfortable, clean, close to restaurants. Facility is well-maintained.
Partner
10/10
Exceptional
01 Jun 2026
Bobbie
Great stay. However we put the do not disturb sign on the door and housekeeping still came in. All we were told was they had to look at the camera to see if the sign was really there, didn’t resolve anything. I wouldn’t keep anything valuable if you leave.
Friends_and_family Family
8/10
Excellent
31 May 2026
Judith
Breakfast was just ok. Maybe rate it a 3 out of 5
Partner
4/10
Poor
26 May 2026
Justine
The gentleman that checked me in got really frustrated with me when I didn’t wait for the 5 beeps it takes to let your credit card completely work when I didn’t know I needed to wait 5 beeps. He also was in the middle of trying to take a break so I think he was frustrated that I was there in the first place. The room was so incredibly loud. Between the housekeepers, the constant knocking noises coming through the walls, it was hard to get a good sleep. The sheets and pillows felt like windbreaker material and was hard to get comfortable on while the bed was so squishy that it was painful to lay on. It also slid off the side of the bed so often that I kept having to push the mattress back onto the box spring. I ended up leaving a day earlier than expected because I couldn’t sleep in the room well anyway so I figured I would rather start the 7 and a half hours home than to attempt to sleeplessly lay in the bed any longer. I never used the pool so I’m unsure of how that was. The breakfast in the morning was pretty minimal but the mini waffles were good. Overall would probably spend a little more money somewhere else next time
Self
10/10
Exceptional
25 May 2026
Feng
Excellent
Family_with_children
10/10
Exceptional
23 May 2026
Jason
Clean room
Family
10/10
Exceptional
22 May 2026
Andrew
Clean room, lots of nearby restaurants and stores.
Partner
10/10
Exceptional
22 May 2026
Cathy
Great place and staffing was great.
Friends_and_family Family
6/10
Pleasant
20 May 2026
LuAnn
The room was clean butbthe shower was a little outdate with a rust mark in the shower. Breakfast was ok a variety. Plenty of parking
6/10
Pleasant
14 May 2026
James
Dope smell was horrible lot of electrical outlets were not working
Friends_and_family Family
8/10
Excellent
30 Apr 2026
Pamela
Nice accomodations.
Family
8/10
Excellent
28 Apr 2026
Arionna
Nice hotel, friendly staff , would book again
Partner
8/10
Excellent
26 Apr 2026
Lee Ann
We enjoyed our rooms. They were connecting rooms which was nice for the grandkids to run around. Only complaint was the breakfast.
Friends_and_family Family
4/10
Poor
19 Apr 2026
BRIAN
They were remodeling so there was dust everywhere. It looked like the ice machine hadn’t been cleaned in years. At breakfast the juice machine was broken and the only drink option was coffee. Or hot water. Not bottled water. No milk. No other option than coffee. Not even tea for the hot water. When I asked for a bottle of water the breakfast attendant didn’t speak English and the front desk said it would be an additional charge. The room was clean though and the shower was hot.
Family
10/10
Exceptional
18 Apr 2026
Autumn
Room was clean, comfortable bed, breakfast didnt look good so we just grabbed a yogurt on the way out.
Partner
10/10
Exceptional
12 Apr 2026
Metty
Breakfast was good
10/10
Exceptional
06 Apr 2026
Stewart
Room on 3rd floor was newly renovated and was really well done. Room was also very clean.
Friends_and_family Family
6/10
Pleasant
30 Mar 2026
Taylor
We had a rough time as far as hotel room and the appliances in the room. Our Ac unit kept us up most of the night and sink was loud enough to hear when being run in the hallway. Staff was beyond welcoming and were there to get us anything we needed. The staff deserve all the praise and need to be recognized.
Friends_and_family Family
6/10
Pleasant
30 Mar 2026
Autumn
Wasn't happy that it wasn't noted or told that the pool wasn't in working condition.
Also - something, prob the smoke detector was covered in our room - took a picture and can share that...don't think that seems safe.
Front desk was distracted w/family and felt kind of strange when we stopped for something on Friday afternoon/evening
8/10
Excellent
29 Mar 2026
Sadara
Everything good except didn’t have the breakfast area stocked very well
Friends
10/10
Exceptional
29 Mar 2026
Alexis
Yes to all of the above
Family_with_children
8/10
Excellent
27 Mar 2026
Joseph
Needed a closet to hang clothes. Curtain was torn. Friendly desk person !
10/10
Exceptional
26 Mar 2026
Kaitlyn
Breakfast was great, place was clean, staff was friendly, plenty of free parking. Good options in the area for dinner.
Partner
8/10
Excellent
25 Mar 2026
Nick
Everything was in good condition from what I could tell.
8/10
Excellent
25 Mar 2026
Shawn
Pool was broken. Breakfast was very good.
Family_with_children
6/10
Pleasant
21 Mar 2026
Jeannie
While checking in they had wrong personal info and did not correct.
Partner
6/10
Pleasant
16 Mar 2026
Garrett
Pool was not in service and my friends room smelled like smoke.
Friends_and_family Friends
6/10
Pleasant
14 Mar 2026
Melony
This hotel would have no complaints at a different price point.. Like maybe $89 to $99; but at $187 you expect updated faucets, showers heads, tub drain, doors, heating/cooling units, beds, sheets, etc.
Partner
8/10
Excellent
12 Mar 2026
Ernest
Gym - NA
Swimming Pool out of service while I was there.was told they would be starting to replace pool heater this weekend. Major job.
They were working on rennovations on 3rd floor.
10/10
Exceptional
04 Mar 2026
Denise
Stayed one night passing through. Bed was comfortable and breakfast had several options. Staff was very friendly.
Partner
10/10
Exceptional
22 Feb 2026
Keisha
The hotel offer to allow me to cancel because the pool was out of service.
Friends_and_family Friends
10/10
Exceptional
15 Feb 2026
Kristy
Clean
10/10
Exceptional
10 Feb 2026
Carrie
Clean
Leisure Family
10/10
Exceptional
03 Feb 2026
Katie
Clean, staff very nice.
8/10
Excellent
03 Feb 2026
Katie
Clean rooms, staff was VERY nice. Breakfast was full and ready for guest. This was our second time staying at this location and will definitely book again in the future.
Business_and_leisure Family
10/10
Exceptional
01 Feb 2026
john
Easy check-in & nice breakfast
Friends_and_family Family
6/10
Pleasant
25 Jan 2026
Paige
Staff was nice. Building needs updated. Most outlets didn’t work but we made do. Pool was closed.
4/10
Poor
19 Jan 2026
Kimberlee
Pool was not open and ice machines down and no wear did they say anything was down
Business_and_leisure Family_with_children
8/10
Excellent
18 Jan 2026
Thomas
It was OK. The receptionist was welcoming and helfpful.
8/10
Excellent
17 Dec 2025
michael
Breakfast was sparse cream curdled in coffee
Friends_and_family Family
8/10
Excellent
11 Dec 2025
Kristen
My husband and I were in town for one night to go to GalaxyCon Columbus. This was one of the best-reviewed hotels nearby. I'm glad it's the one I chose. I had a good feeling as soon as we pulled into the parking lot. It was well-lit and surrounded by businesses; we were right across the street from a car dealership that was also well-lit. The front desk employees were accommodating; didn't even charge me for a bottle of water I needed for the gym. It was so easy having the elevator right by the front desk: easy access to the front desk, breakfast, the gym, and the exit. The room was comfy and spacious. I didn't mind the sink being outside the bathroom, but it did leave a small amount of space whenever the bathroom door was open. We had to leave it closed all the time. Our room was also close to the elevator. The gym smelled a little musty, but it allowed me a serviceable workout to help wake up. Breakfast was excellent! If we decide to spend another weekend in Columbus, we'll definitely look at this one again.
Leisure Partner
10/10
Exceptional
08 Dec 2025
randy
Nice room
10/10
Exceptional
30 Nov 2025
Carl
Clean room, good service
Business Self
10/10
Exceptional
23 Nov 2025
Gary
Room was clean and comfortable.
Staff was helpful and friendly. The pool was cold and needs to be heated up.
2/10
Poor
20 Nov 2025
Sahara
The lady at the front desk was really nasty and disrespectful to me
Business Family
6/10
Pleasant
07 Nov 2025
Sean
The is no direct line from the room to the front counter. I had to go downstairs to schedule an alarm call; however, more importantly, it’s incredibly dangerous not to be able to contact the front desk directly
10/10
Exceptional
03 Nov 2025
Janice
room was ok and appropriate for our stay
Leisure Partner
8/10
Excellent
03 Nov 2025
Verified traveler
staff was very on top of keeping the common area clean
6/10
Pleasant
02 Nov 2025
Shalini
Pool was not heated
8/10
Excellent
02 Nov 2025
Robert
Room was clean
Friends_and_family Family
10/10
Exceptional
31 Oct 2025
James
Courtesy of staff, clean and quiet room with comfortable bed. Free breakfast.
Leisure Self
10/10
Exceptional
22 Oct 2025
Steven and Sandra
Room was excellent and the staff was excellent
Partner
6/10
Pleasant
20 Oct 2025
Stephen
Wifi was poor and breakfast
4/10
Poor
20 Oct 2025
Troy
Sucked
Leisure Family
10/10
Exceptional
13 Oct 2025
Lacrease

N/A
Friends_and_family Family
10/10
Exceptional
07 Oct 2025
Sherie
Room was clean. Staff was accommodating. Breakfast was good.
Partner
2/10
Poor
05 Oct 2025
Kayla R
Yes
Friends_and_family Family
10/10
Exceptional
04 Oct 2025
Philip
Easy check-in, nice free breakfast
Partner
8/10
Excellent
03 Oct 2025
Laura
Breakfast was mostly carbs, and they didn't have any nondairy options.
Leisure Self
10/10
Exceptional
28 Sep 2025
Julie
We got to the hotel around 11pm and the office person was wonderful to us! He happened to be on our floor after we unloaded our car and we couldn’t get our door key to work and helped us with it.
Friends_and_family Family
6/10
Pleasant
21 Sep 2025
Linda
Room was generally clean except the carpet, a black spot and a sticky area that clearly was not new, I’m sure they have a steam cleaner. But it was nice and quiet that evening and the bed was comfortable, breakfast was very good.
Leisure Partner
10/10
Exceptional
21 Sep 2025
Natalie

Spacious and all-around great stay

Breakfast was delicious. Pool was enjoyable. Room was spacious and clean. All in all, a wonderful stay!
Friends_and_family Family
6/10
Pleasant
20 Sep 2025
Theodore

Good but needs work

The Bed was clean and comfortable. Breakfast was also good.

The biggest complaints I have was the fridge not working because it was missing a temperature knob and the deadbolt would not lock. When I told the receptionist about the lock, her reply was all she could do was tell a manager. The plumbing fixtures in the shower show some wear and could be replaced.
Self
2/10
Poor
20 Sep 2025
Nina
We were given a room with a leak where the toilet didn’t work, then two different rooms that strongly smelled of cigarette smoke. Overall this is a run down and dated property. Staff was nice but couldn’t overcome the poor conditions.
Leisure Family
6/10
Pleasant
19 Sep 2025
Dick
Room carpeting was old, dirty looking
4/10
Poor
16 Sep 2025
Shannon
Hotel was clean. Breakfast was not great, very stale pastries, and our key cards for room door stopped working. Not a horrible hotel but I wouldn’t stay here again.
Partner
10/10
Exceptional
14 Sep 2025
Jeff

Our stay

Great hotel. Very clean. Early check in was available.
Friends_and_family Friends
10/10
Exceptional
14 Sep 2025
David
Room was clean, decent breakfast and plenty of options for food nearby
Partner
10/10
Exceptional
10 Sep 2025
Sandra
Staff were very friendly and helpful. Room was clean and comfortable!
10/10
Exceptional
09 Sep 2025
Tammy
Was nice and clean.
Staff was friendly.
Had good breakfast and coffee.
Was close to shopping stores and restaurants.
Leisure
8/10
Excellent
07 Sep 2025
Edward
All was good. Had to report our toilet for barely being secured to the floor. Hopefully they fix. All else great.
10/10
Exceptional
06 Sep 2025
Loretta
The property itself was nice, some of the staff were really nice like Ed, and the other two ladies who felt sympathetic for me and my bf because out of alll the cars in that property it was his they had to break into. Nothing was taken but ugh. Then on top of that a who car was stolen from the hotel next door at 8 in the morning.. that’s crazy.. That area is just bad, a lot of kids stealing cars in that ghetto part of Hilliard.. I would never live in Hilliard because of this stay.. I already knew that part of Hilliard was ghetto from the look of it.. yea never again. I’m also going to add that they charged me double after I left because a staff accused me of stealing their dirty sheets when I brought my clean ones
10/10
Exceptional
06 Sep 2025
Paula
Friendly staff
Clean
Good breakfast
Great location
Leisure Family
6/10
Pleasant
02 Sep 2025
Heide
Was ok for one night. Will pick a newer hotel next time
6/10
Pleasant
01 Sep 2025
Zachary L.
Major construction going on in lobby, rooms older and outdated, AC wasn’t working right. Good hotel for the price, but definitely not perfect.
Business Self
8/10
Excellent
01 Sep 2025
Jennifer
Staff was excellent,always helpful...
Toilet was not flushing properly, reported to ofc....
Went to use pool today and it was closed due to maintenance, disappointing but understandable...
At check in was told breakfast was til 10, but only on wknd....went down today, labor day,but breakfast closed at 9....staff was excellent in offering danish and yogurt and juice....also coffee for my hubby...
Friends_and_family Family
10/10
Exceptional
31 Aug 2025
Ethan
Good
Leisure Friends
6/10
Pleasant
23 Aug 2025
Mary
Served its purpose
Leisure Family
10/10
Exceptional
23 Aug 2025
Robert
People were kind and mindful. Clean room and breakfast was well stocked with a de ent variety.
Leisure Family
2/10
Poor
22 Aug 2025
Curtis
Property was okay but bad front desk service, desk clerk was talking on a private phone call the entire time. He barely acknowledged us.
Leisure Partner
6/10
Pleasant
28 Jul 2025
Nikole
Room was great other than the AC not working properly
10/10
Exceptional
28 Jul 2025
Jan

Passing Thru

Passing through on our way home. Great stop with comfortable and clean room, good breakfast.
Friends_and_family Family

Location & surroundings

Comfort Suites Columbus West- Hilliard
5547 Keim Circle, Columbus, United States

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Comfort Suites Columbus West- Hilliard

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