Cordial Hotel Dam Square

Netherlands , Amsterdam and vicinity
AMSTERDAM, Rokin, 62-64
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100 reviews shown

8/10

Excellent

21 Mar 2026

Durogbola

The room was small, and the lift was not working, though every other amenity was spot on.

Partner

8/10

Excellent

19 Mar 2026

Robert

Hotel has the basics it’s in walking distance to a few of the main areas.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Shivnee

Excellent property esp for the location

Self

10/10

Exceptional

14 Mar 2026

John Marck

Walkable to all places

Self

8/10

Excellent

11 Mar 2026

Kolawole

Walking distance from Amsterdam Centraal.

10/10

Exceptional

09 Mar 2026

Juliana

Great location!

Family

2/10

Poor

08 Mar 2026

Karen

Do not stay here

8/10

Excellent

07 Mar 2026

Rachael

Location- Amazing
Cleanliness- We would have preferred it a little bit cleaner in regards to towels and beds, but this was not off putting just something minor.
Staff- amazing really helpful and chatty at the reception :)
Shops nearby- LOADSSSS!

Partner

6/10

Pleasant

28 Feb 2026

Emma

Room was clean just really small. Booked a double room there was a double bed but its tiny.
U can hear everything through the walls people talking, anything playing on phones really thin walls. Fine for a night or two and in a great location

Partner

4/10

Poor

27 Feb 2026

Harriet

The whole hotel needs a good refurbishment. It stunk and the room was dark and the sheets didn’t fit on the bed. The staff were pleasant but that was the only positive for the place

Self

10/10

Exceptional

25 Feb 2026

scott

Spotless and the lift is a massive bonus as the stairs are mega steep

Self

6/10

Pleasant

18 Feb 2026

Madelaine

Room smaller and worse condition than the pictures. Bathroom felt slightly bigger / a wet room but still not as described. Very good central location and friendly staff though.

Partner

2/10

Poor

09 Feb 2026

Karim

Had 2 rooms, both had mold and smelled like cigarette smoke.

4/10

Poor

04 Feb 2026

Chaabane

Front desk was kind and cleaning staff was nice but the room had mold (in the shower area), cobwebs everywhere, found cigarette buts at the window sill. They did change the towels and make the bed for the days I were there

Leisure Family

8/10

Excellent

30 Jan 2026

Jodie

Nice stay

10/10

Exceptional

26 Jan 2026

Douglas

Great location

10/10

Exceptional

19 Jan 2026

Benjie

Everything is walkable and its in the center

Partner

8/10

Excellent

15 Jan 2026

Emily

Great hotel for the price. Your room gets cleaned everyday, there is an elevator which is very handy! After 6pm you can only access the rooms with your key card so extra security gives you peace of mind. The beds aren't very comfy but apart from that a really great hotel

Friends_and_family Family

2/10

Poor

07 Jan 2026

William

Business_and_leisure Friends

10/10

Exceptional

30 Dec 2025

Matthew

Clean warm and comfortable

Leisure Self

4/10

Poor

22 Dec 2025

Zoe

The room was nothing like the pictures. The hotel was rundown, not taken care of and noisy. The people in the lobby don’t care or look who’s coming in, next door had a party with many people and music at 2am keeping us up. Windows were loud and did nothing to shield noise from the street as they were so old. The whole room was not soundproof at all, you could hear any movement from outside. The light in the bathroom flickered so badly we could hardly keep it on, it was like strobe lighting. The beds were awful, the mattress was bumpy over the entire thing, as if 1000 bugs and rocks were lying beneath the sheet. The only redeeming factor was the location and cleanliness of the room. Wouldn’t stay here again or recommend to a friend

Leisure Friends

4/10

Poor

20 Dec 2025

Erika

neglected and no soap

Leisure

2/10

Poor

16 Dec 2025

Muhammad Saad

Hotel was not cleaned. First they gave me a room which seems like a washroom. The WC wasn't clean. Water stuck in synk. So, I changed the room but that wasn't ready. No glass, no water, no privacy, very bad experience we had in hotel. Not recommended.

Leisure Self

2/10

Poor

27 Nov 2025

Nicholas

Picture of room on website is not accurate, the room is much smaller. The elevator was broken the entire stay (4 nights). The carpet is filthy dirty. The drapes in the room had mold because the window leaks water every morning. Website says it’s a non-smoking hotel and there are signs that say “No smoking” but there was a constant smell of cigarettes and marijuana in the hallways. Location was convenient but not a big enough positive to choose to stay here again. I can not recommend this hotel.

Self

10/10

Exceptional

19 Nov 2025

Orkun

Great location, good room and perfect customer service specially older gentleman working in the reception helped us issue we had in our room welcomed us very well

Partner

8/10

Excellent

08 Nov 2025

Christian

Housekeeping staff was friendly and their daily service was much appreciated. The hotel was no frills but tidy and quieter than I expected for the location.
The location was superb! Great value all around.

Leisure Partner

8/10

Excellent

07 Nov 2025

sherry

Friendly staff, helpful, clean room, great location

Partner

6/10

Pleasant

05 Nov 2025

Miriam

Room is too small, noisy , although staff are accommodating.

Leisure Family

2/10

Poor

02 Nov 2025

lee anthony

The room was not like the pictures upon our arrival. It was full of mould so we left straight away and went and booked another hotel. I would like to get my money back.

Leisure Friends

8/10

Excellent

01 Nov 2025

Helen

I have now stayed here twice due to location .The rooms are basic but clean. Bathrooms are modern and clean .staff are friendly and helpful i had an issue with the mattress and it was resolved straight away .My only criticism is i wish there was a kettle in the room as i like a morning evening drink .There is a machine downstairs where you can purchase drinks though .I will return .

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Kira

Nothing fancy, however brilliant location, friendly staff, nice shower. Was exactly what we needed for our short break. To improve, a bigger bed with a kettle etc in room would have been nice. Overall we were happy:)

Leisure Friends

6/10

Pleasant

22 Oct 2025

holly elizabeth

Good location. Small room, couldnt open bathroom door as bed was in the way, otherwise no complaints. Would stay again if travelling alone

Partner

6/10

Pleasant

21 Oct 2025

John

Too small

Leisure Partner

4/10

Poor

19 Oct 2025

William

No one spoke English so it was hard to communicate. No such thing as face clothes or bath mats at this hotel. Location was convenient. Not the cleanest.

Leisure Partner

4/10

Poor

19 Oct 2025

Matthew

I would have skipped this hotel had I known what I was getting when I booked it. In my room I found someone else’s socks that had been left and the place did not feel like it was very clean. The carpets had stains through the property, there were doors with broken glass half bolted shut and an elevator with busted hand rails. Found all the “fresh” on the floor for the next day, gross. There are 100’s of hotels here and I would go elsewhere.

Leisure Self

2/10

Poor

06 Oct 2025

NIALL JAMES

The room was most like a Prison cell, very dirty bathroom, the room safe had been smashed open and was obviously not working, the room was so small the bathroom did not have enough space to open against the bed. The window was locked shut and the handle snapped off, also very dirty. I read a couple of the revues and thought it couldn't have been that bad, it was worse.

Business_and_leisure Friends

4/10

Poor

05 Oct 2025

Zoran

Old hotel, weird room with steps to climb up from the door to the room level, bad bathroom, I would not stay there again.

Leisure Self

4/10

Poor

05 Oct 2025

Furkan

It was not worth it but The location is great tho

Friends_and_family Friends

6/10

Pleasant

28 Sep 2025

Dr.BASSEL

It is good to stay in the centre.the tram and metro station in front of the hotel. Good for shopping and resturants options.

Business_and_leisure Family

6/10

Pleasant

25 Sep 2025

Matthew

Fit for purpose 👍

Leisure Friends

2/10

Poor

24 Sep 2025

Domenica

We originally booked this hotel for 4 nights, excited for our first visit to Amsterdam. Unfortunately, what we experienced was the opposite of what was advertised. Upon arrival, our room looked nothing like the photos — it was filthy, run-down, and completely misrepresented. We found bugs, stains, and mold throughout the room.

We immediately went to the front desk to complain and request a refund. The staff told us there was “nothing they could do” but offered to “upgrade” us to a different room instead. Sadly, the second room had the same issues, which we documented with photos and videos.

Because it was too late to find another place to stay, we had no choice but to remain for one night — but we could not sleep because of how disgusting and unsanitary everything was. When we complained again, we were told, shockingly, that “no one receives refunds, not even if someone dies in the hotel.” This was extremely disturbing and unprofessional.

As of now, we still have not received any refund or compensation despite the blatant false advertising. This was hands-down one of the worst hotel experiences we’ve ever had.

Do NOT recommend this hotel to anyone.

Leisure Friends

8/10

Excellent

23 Sep 2025

Bianca

The hotel room was spacious enough for two. We would have preferred more towels and pillows but aside from that it was very nice. It’s pretty central so close to a lot of things we wanted to do/see. The only negative would be when I asked someone at the front desk for help booking Van Gogh tickets he was very dismissive, saying that despite time-slots being available online there would be none at such short notice, he even said he checked and that he was correct. Luckily I sought advice from people online and we did manage to book same day tickets without his help.

Leisure Friends

4/10

Poor

23 Sep 2025

Francesco

Average place. Dated rooms, poorly cleaned.

Business Self

6/10

Pleasant

20 Sep 2025

Kevin

Great location

4/10

Poor

20 Sep 2025

Ian

Disappointing

Leisure Partner

6/10

Pleasant

14 Sep 2025

Jenny Lynne

Staff is nice, hotel is run down (stained mattresses, bathroom sink and shower doors missing parts.) It’s cheaply priced for a reason. Location is excellent-close to public transit stations, lots of shops and restaurants close) Front desk staff is courteous and helpful.

Leisure Family

4/10

Poor

14 Sep 2025

Elizabeth

Disappointed!

Good location, and one reception lady was particularly friendly and helpful. Cleanliness, on the other hand, was very poor - stains on mattress, bedbugs (which reception lady responded to immediately) ripped and threadbare towels, and floor rarely hoovered. For a twin room costing over £200/night this was very poor value for money.

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Jordan

Great location with so much to walk to nearby. No AC in the room and it is in a busy area so it was loud on the weekend. Room was small and very expensive but I was told it was because there was a big event at the expo center nearby. Staff were extremely kind and helpful. Looking out the window unfortunately other guests had thrown a bunch of trash on the ledge below the window which would be nice if it could be cleaned up but it looks like it would ve hard to get to. Overall I'd recommend it.

Leisure Self

8/10

Excellent

10 Sep 2025

Michelle

I was very happy we had an ensuite bathroom the bed was quite comfortable and thanks for the coffee's provided by the hotel. Would recommend to others

Business_and_leisure Partner

10/10

Exceptional

08 Sep 2025

faye

everything service

Leisure Friends

8/10

Excellent

01 Sep 2025

Pio

Good stay in Amsterdam

Good hotel for a couple of days. Location is great, walking distance to most attractions. Rossini the front desk attendant at our check in was extremely nice and very helpful. He made us feel very welcome.

Partner

10/10

Exceptional

25 Aug 2025

Abrayz

3 day trip

Amazing hotel with perfect location in amsterdam central. Close by to many amenities. Amazing few days

Partner

6/10

Pleasant

24 Aug 2025

Verified traveler

Ok stay

It was alright the only benefit was that it is in the city centre and maybe that is the reason the services are just bare minimum.

Partner

8/10

Excellent

15 Aug 2025

Thomas

Overall, great

6/10

Pleasant

14 Aug 2025

Aftab

Good location

Leisure

6/10

Pleasant

14 Aug 2025

Verified traveler

Long weekend in Amsterdam

Comfortable, good location, close to several transport options. Walking distance from many attractions and landmarks. Some noise from the streets below can be disturbing for light sleepers. Cleanliness and comfort were OK - fine for 3 nights to just sleep and be out and about during the day. Free coffee/drinks machine.

Self

8/10

Excellent

12 Aug 2025

Robert

4 night stay

The location was excellent and the room was quiet. The bathroom and show was updated and modern. The beds were comfortable. The room and hallways could use updating but the value was there for what I consider a medium priced stay. I would stay there again.

Friends_and_family Family

6/10

Pleasant

03 Aug 2025

Libby

The staff were very polite and helpful. Unfortunately, the rest of the stay wasn’t as great. The rooms were extremely small, the bed was very uncomfortable and you could hear every noise from the room next door.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Abdallah

City center and everything is near

Leisure Self

6/10

Pleasant

24 Jul 2025

Verified traveler

Good

It’s good for a solo trip. Very close to everything. The power went out for 5-6 hours one night and “no one was awake to help fix it”. Other than that is was a solid place to stay.

Self

10/10

Exceptional

21 Jul 2025

Karim

Very good hotel for the price, clean and quiet although a bit small, but has everything you'd need as a tourist.

Leisure Self

8/10

Excellent

16 Jul 2025

Khushali

This property was really peaceful despite being in busy location

Business_and_leisure Self

8/10

Excellent

16 Jul 2025

Melissa

Nice room with aircon

Leisure Self

10/10

Exceptional

14 Jul 2025

NICHOLAS

We arrived early but were able to check-in early without fuss as our room was ready. The room wasn't big but served our needs. We would have liked a kettle and tea/coffee options. The shower in the bathroom had no door due to the tiny space so it was difficult not to flood the bathroom floor. Great location, easy to access and friendly check-in.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Kolawole

Walking distance from Amsterdam Centraal. Easy access to shops, restaurants and entertainment.

Leisure Self

8/10

Excellent

06 Jul 2025

Debbie

Brought a stay here for my son and his girlfriend. They said the hotel was great. Brilliant location, 19 mins to everything and 15 to the to the airport from the station. Air con was brilliant. Window faced another building but the price reflected that and they were out and about all day. Not over noisey really great value for money

Leisure Family

10/10

Exceptional

30 Jun 2025

Andrew

Good location

6/10

Pleasant

29 Jun 2025

Maged

Nice area

6/10

Pleasant

27 Jun 2025

Mark

Location location location. Hotel isn't that great, but budget friendly.

8/10

Excellent

17 Jun 2025

Simon

Great location moments from Dam Square. Luggage room available to store belongings before and after your stay which was appreciated
Room was ok but a bit dated. Suited its purpose.
Main downside was receptionist refusing to allow someone assisting with my bags to come up to my room - stating 'no guests allowed'. Very bizarre as i clearly explained this person wasnt staying but simply helping me. Have never encountered this in any other hotel i have stayed in. Not the most friendliest of welcome and the policy seems a bit ridiculous

Leisure Self

10/10

Exceptional

13 Jun 2025

Abdulaziz

Great place around city center with walkable distance to many places and metro station and one station away from the Amsterdam Centraal main station

Leisure Friends

8/10

Excellent

12 Jun 2025

Tegan

Close to everything very central, the gentleman on the front desk was lovely, only downside was it was quite noisy outside and cleaners in the corridors on a morning, but wouldn’t expect quietness in the centre of Amsterdam. Deffo recommend for a short stay.

Leisure Partner

8/10

Excellent

09 Jun 2025

Serge

Hôtel économique, peu de contact avec le personnel, car on n’y fait que dormir.

Friends_and_family Friends

8/10

Excellent

05 Jun 2025

Matta

Not a bad stay. Still waiting for the security deposit to be payed back, has been 4 days since I have been back home and haven’t had it yet

Partner

10/10

Exceptional

03 Jun 2025

Andrew

Amazing location

8/10

Excellent

31 May 2025

Javier

It’s an ok place considering Amsterdam is super expensive and the rooms are generally small

Self

10/10

Exceptional

29 May 2025

michael

Great location, few amenities, nice staff.

Business_and_leisure Self

8/10

Excellent

29 May 2025

Verified traveler

Couple's stay in Amsterdam

This hotel was pretty decent is most respects, offering all the key functionality one would expect. Decent amount of space in the room for luggage, and we even got a view over the street from our room.

Good location too, in nice walking distance to most of the touristy attractions and Amsterdam central station.

In our room the bathroom extractor fan didn't appear to work, and although it was raised with reception little seemed to get done about it.

Partner

6/10

Pleasant

27 May 2025

Oriana

We booked two beds but the beds were beside each other so it was like sharing a bed.
No option to decline housekeeping. Towels were old and worn out.

Leisure Friends

8/10

Excellent

24 May 2025

Robert

The room was very small, which isn't inherently bad considering the price; I did have a different expectation from the photos though. The bed was nice and clean, and the room felt unique to most other hotels I've visited.

Business_and_leisure Self

6/10

Pleasant

15 May 2025

Ing

Positives: good location, close to central train station, nice staff and affordable price.

Negatives: place needs maintenance, wear and tear obvious.

Leisure Family

6/10

Pleasant

11 May 2025

Helen

Great location..... Could do with up dating staff friendly 10mins from station...

Leisure Friends

4/10

Poor

03 May 2025

Corinna

Definitely not worth what i paid, tired and dirty, but friendly staff

Friends_and_family Friends

4/10

Poor

02 May 2025

Robert

Dirty interior, broken lift, uncomfortable beds that split apart, uncomfortable pillows and blankets, loud noise

Leisure Self

6/10

Pleasant

01 May 2025

michael

Great location. Only amenity is a front desk, but the staff is friendly. Reasonably priced but old and run down. Easy to walk everywhere due to its central location.

10/10

Exceptional

21 Apr 2025

Jalizbet

Friendly staff, great location, clean rooms.

Friends

10/10

Exceptional

20 Apr 2025

Verified traveler

It was a very good location. Staff was very friendly and helpful. closer to all main attractions. Recomended

Friends_and_family Friends

10/10

Exceptional

15 Apr 2025

natalie

Staff was excellent. Room was adequate. Central location and right by train station. Great place to stay if you’ll just be there to sleep.

4/10

Poor

12 Apr 2025

Verified traveler

Good location bad everything else

Hotel was good for location but that’s the only good thing about it. Room was tiny and not like any of the photos advertised. Not very clean. Fresh bedding put on every day of our stay but each set had a different stain on. Lots of dust everywhere and mud on the bed. Bathroom was mouldy and shower flooded every use.

Partner

2/10

Poor

28 Mar 2025

Gabriele

***BEWARE BED BUGS DAMAGE TO HEALTH***
The most awful hotel. If could give less than 1 start definitely would. In short:
- stayed at the hotel December 2024
- ridden with bed bugs
- facilities outdated, dirty, needs major maintenance
- no sound isolation, can hear everything outside the hotel and in hotel lobby as if it’s happening in the room
- bed bugs caused severe damage to health, hotel refused to fully refund and apologise to injured party even when provided physical proof of bed bugs and pictures of bed bugs/ injuries caused by them. This has happened before in the hotel. Manager uncontactable, hotel receptionists take the brunt of it all. Had to check out early holiday ruined
DO NOT USE THIS HOTEL AS IT IS UNSAFE

Leisure Partner

8/10

Excellent

25 Mar 2025

Juan

The hotel is well located and clean.

The coffee machine did not work

Leisure Partner

8/10

Excellent

25 Mar 2025

Mike

Bed had lots of pilling balls and quite uncomfortable. Thankfully I had 2 singles so I slept on top of the quilt of my other bed.
Room was ok. But dusty in places and need of some deeper cleaning but it was ok. Great location and everything worked. Nice staff too. So yeah just need to do more thorough cleaning

8/10

Excellent

16 Mar 2025

John

Great location to explore the City

Location of hotel was excellent. Close to Metro and tram stops. Close to lots of restaurants and places to visit.

Self

10/10

Exceptional

12 Feb 2025

James

Great staff and great hotel, best one to go to for a trip away

Self

10/10

Exceptional

10 Feb 2025

Verified traveler

Amazing Stay!

Amazing spot, location was great for all spots! Service was lovely, everyone was so friendly. The bed was super comfortable, room was clean and also had central heating. Overall, very happy with the stay, would stay again!

Partner

10/10

Exceptional

10 Feb 2025

Clare

Brilliant location and very friendly staff, would deffo recommend

10/10

Exceptional

08 Feb 2025

Harry

Great Stay with OZO.

Easy to find, right near Dam Square. Great price. Big clean room. Exactly what I needed.
Friendly staff at 24 hour reception.
Thank you. Would book again.

Self

10/10

Exceptional

20 Jan 2025

Donna

Pleasant stay

Seconds from Rokin train station. Very central. A pleasant 15 minute walk to Amsterdam Centraal station. Lots of shops and eateries nearby. Quick and efficient check in. Walls are not that soundproof so if you happen to be next door to somebody very loud-You will hear them. Room was small but Perfectly sufficient, and I would stay there again

Self

2/10

Poor

15 Jan 2025

Elle

We stayed here for 3 nights, and I think I only have one positive about this hotel. The location. In great walking distance of everything and good transport links. However…

The cleanliness in the room was not ideal. Ripped towels (they did bring clean towels daily however), marks on the lamp shade, dirty toilet brush, mould around the window and wall, loose wires, and a hole in the wall showing wires.

On our last night before checkout, I had noticed when the bottom sheet of the bed came loose, there was a big brown stain on the mattress. Granted, I should have checked the bed when we first got in the room, but still, you don’t really expect it to be in that state, and the bed sheets were clean! We decided to just fit the sheet back and deal with it for one last night, as it was quite late at this point, and we would be leaving in the morning.

It wasn’t until the morning, we had noticed we both had bites/ red lumps and rash on our ankles/ legs. Obviously we both thought the worst… bed bugs! I didn’t fully inspect the bed, as all I wanted to do was get out of there! But I put two and two together.

When we went down to checkout, I complained to reception about it, but they didn’t seem too shocked/ bothered by it. Safe to say I won’t be staying here again. I did check reviews before booking and but nothing seemed to be particularly bad. It wasn’t really a cheap hotel either!

Leisure Partner

2/10

Poor

07 Jan 2025

Ariel Kayoko

Dear Expedia Customer Support,

I am writing to formally request a refund for my stay at Cordial Hotel, as the conditions of the room fell far below even the most basic standards of cleanliness, comfort, and safety. Despite the hotel's positive reviews and convenient location, my experience was unacceptable and has caused me significant inconvenience and additional expenses.

I was assigned Room 104, which the receptionist described as a “nice room.” However, the following issues were immediately apparent:

Mold Smell in the Bathroom: The bathroom emitted a strong odor of mold, making it unpleasant and unsanitary to use.
Non-Functional Light Fixtures: The light fixture on the left side of the double bed was not working, reducing the room's functionality and comfort.
Uncomfortable Bedding: The mattress pad shifted throughout the night, and the pillows were so uncomfortable that I had to use my neck pillow to sleep.
Bed Bug Infestation:
The most egregious issue, however, was the presence of bed bugs in the room. Unfortunately, by the end of my stay, I suffered from severe bed bug bites all over my body and face. These bites became infected, requiring unexpected medical treatment. The pain and discomfort disrupted my trip, and I incurred additional medical expenses due to this issue.

Delayed Response Due to Circumstances:
As I was in Amsterdam for only a short time, I could not address this matter sooner. Furt

Leisure Partner