Name: W Amsterdam
Address: Spuistraat, 175, Amsterdam, 1012, NL

10/10

Exceptional

26 Jul 2026

Steven

After the beginning of a frustrating check-in everything was quite nice. Nice room and I loved the electrical, black out curtains and shower controls. Also the service and management of the roof top bar was well done.

6/10

Pleasant

22 Jul 2026

Mary

The best thing about this hotel was the location. You can walk to all the best sites. Also has a nice grocery in the back of the building. The gym was great. We did get an early check-in. The staff were mixed. Some were great and friendly. Others never said hi. Our room was not cleaned for two days. On the second day, they finally came at 5:30 PM. Our room was dated and needed a refresh. For $600 a night at a W hotel, I expected more.

10/10

Exceptional

20 Jul 2026

Yoasnel

Genial location and service

Partner

10/10

Exceptional

10 Jul 2026

Rana

All good, however, the air-condition was not very cold..

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Levin

Not worth the rate of the price.

Business Family

6/10

Pleasant

04 Jul 2026

Christian

The elevators didn’t work and the Wi-Fi could be better.

8/10

Excellent

03 Jul 2026

Douglas

Nice

Partner

10/10

Exceptional

03 Jul 2026

Charles

Everything was excellent and location was perfectly central

Partner

10/10

Exceptional

30 Jun 2026

Brian

Location

6/10

Pleasant

23 Jun 2026

Kent

It was an ok hotel. I was expecting it to be nicer.

Friends_and_family Friends

6/10

Pleasant

29 May 2026

John

Really nice place but their policies are whacked. Just a little too strict about things like, you can’t have your phone with you swimming in the pool — what you have wear by pool. You’re staying in the hotel but you have to reservations for breakfast, lunch and dinner. Party of 8 for dinner and they give you a preset menu for $109 per person minimum even for 10 year old kids. Not impressed. Drink menu is was ok! Beautiful views, great rooms, nice staff.

Family_with_children

10/10

Exceptional

25 May 2026

Andreas

One of Europes best hotels

Partner

6/10

Pleasant

25 May 2026

Arthur Jian

Very good location.

Family

10/10

Exceptional

18 May 2026

Anna

The room and entire hotel experience was lovely!

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Wenche

Rex (waiter) and Zoe (reception) was superb. Great breakfast, with industry-bad scrambled eggs. Nice spa, but staff should empty trash bins and keep up to standard.

But overall VERY NICE. Will return.

Friends_and_family Friends

6/10

Pleasant

25 Apr 2026

Fadi

Very outdated and needs new flooring and rugs and general renovation.

10/10

Exceptional

18 Apr 2026

mats

Perfect!

Partner

8/10

Excellent

16 Apr 2026

David

Breakfast very expensive and very rude breakfast staff

Self

8/10

Excellent

10 Apr 2026

John

Spa was good but restaurant needs a bit of refurbishment

Partner

10/10

Exceptional

22 Feb 2026

MAHMUD

As always amazing

10/10

Exceptional

22 Feb 2026

MAHMUD

Great place to stay when in amsterdam. Dinning and partying in one place. Very central

Friends

6/10

Pleasant

02 Feb 2026

Kambiz

Sewage smell in the room throughout our stay.
Cleaning didn't occur between 11am-5pm and inconveniently when we were inside the room.
Dodgy lift's, weren't working properly so had to use the stairs twice.

2/10

Poor

29 Jan 2026

Michel

We can only express our profound disappointment and dissatisfaction.

The room has a low ceiling, and when the restaurant provides entertainment with a DJ, it significantly disrupts guests, making it impossible for them to sleep.

Upon checkout, the reception staff asked if I wished to review the bill. I confirmed I did. However, they still processed the charge on my card, even though there was a problem with the \"Porter\" restaurant bill. There was an overcharge of €100 on the bill.

The waiter was completely self-absorbed and paid no attention to his clients. The steak, which I requested blue rare, was served medium. This was deplorable.

I brought up the unresolved issue again when collecting my luggage. I was assured that the matter would be resolved, but in fact, nothing has happened. No follow-up whatsoever.

This is unacceptable for a hotel of this category.\"

Business

10/10

Exceptional

23 Jan 2026

Brenda

Staff. We were greeted warmly by Adam, and it was fabulous from that moment on.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

BRENDA

The staff made everything enjoyable.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Terry

Always a pleasure

10/10

Exceptional

07 Jan 2026

Daniel

Wonderful hotel and incredible team. Special thank you to Nikola from Scotland, Javier & Anastasia, due to the weather we had to extend our stay by 2 days, their ability to be so flexible and welcoming during this somewhat stressful time was fantastic. Thank you again - really looking forward to returning this summer.

Partner

8/10

Excellent

05 Jan 2026

Kerry

Breakfast was a joke for price and options and eggs was cold

Partner

10/10

Exceptional

04 Jan 2026

Simon

staff were very friendly and helpful, room was cool and clean.

Leisure Family

10/10

Exceptional

03 Jan 2026

David J.

Rooms ready in spite of early arrival from overseas
Hospitality was superb
Check in was expedient
Room appointments and gratuities appreciated

Leisure Friends

10/10

Exceptional

03 Jan 2026

Christoph

Great restaurants, we even came back to Amsterdam for our Christmas dinner at The Duchess (in a private function room), which worked perfectly. Would recommend.

However, wasn’t thrilled with the room I was given: the hotel was overbooked and I ended up in a separate room tucked away behind a staircase, which felt a bit spooky and oddly “Trump-style”.

Aside from that, it’s a nice place

Business

6/10

Pleasant

02 Jan 2026

Nicola

Staff wonderful. Hotel beautiful. Position great. BUT the smell from the drains in room 1312 was AWFUL, put a real downer on our stay, staff did try to rectify but could not.

Partner

10/10

Exceptional

26 Dec 2025

Sandra

Enjoyed the spa ambiance and facilities. Breakfast was marvelous.

Friends_and_family Family

4/10

Poor

14 Dec 2025

Shabana

There was no mention of taking a deposit when I booked this hotel. A high amount extra taken from my account for a room deposit which was extremely large amount. Still waiting for the refund and email I was meant to get when checked out

Business Partner

10/10

Exceptional

08 Dec 2025

Sevket

All staff was very good and smile face. Espaecially nicole, natali, jimmy and other all friends😊🙏❤️

Friends_and_family Friends

10/10

Exceptional

05 Dec 2025

Kate

The room was perfect, amazing views and amenities. The spa was a really lovely treat and the staff are wonderful and accomodating. The location is great, I would recommend this stay to anyone wanting some time away in Amsterdam.

Leisure Partner

8/10

Excellent

01 Dec 2025

Imogen

Attentive staff, cool location. Room service is not 24 hr

Leisure Friends

10/10

Exceptional

01 Dec 2025

Emre

clean rooms, amazing staff, away spa is amazing. best restaurants in the city mr porter, duchess, night club DoNotDisturb at the basement. all-in-one. Hearth of the city

Business_and_leisure Friends

8/10

Excellent

30 Nov 2025

Gary

Hotel was really good, except for the caged hen protest outside one morning! The bar was good too.

Business_and_leisure Partner

10/10

Exceptional

26 Nov 2025

Graham

The Hotel and public areas were extremely clean as was my room. All the staff were very helpful and friendly. I booked a cosy room which was far from small having read a review to the contrary. I loved my room.
I would stay there again.

Self

10/10

Exceptional

26 Nov 2025

luis

Recognition of Outstanding Service – Ximena (6th Floor Lounge)

Dear W Amsterdam Team,

I hope you are doing well.

I would like to take a moment to express my sincere gratitude for the exceptional service I received during my recent visits to the 6th-floor lounge. In particular, I want to highlight the outstanding professionalism and warm hospitality of Ximena, the hostess.

From the moment I arrived, Ximena demonstrated a level of attentiveness, courtesy, and genuine care that truly elevated my experience. Her ability to anticipate needs, maintain a welcoming atmosphere, and consistently provide flawless service reflects the highest standards of the W brand.

It is rare to encounter someone who combines efficiency, kindness, and attention to detail so naturally. Ximena is an asset to your team, and her dedication made my stay at the W Amsterdam truly memorable.

Please extend my appreciation to her and to the entire lounge staff. I look forward to returning soon.

Warm regards,

Luis Almeida Dingler

ROOM 1402

Nights stayed in the Hotel; November 24 to the 25 (days stayed 2)

Leisure Partner

10/10

Exceptional

26 Nov 2025

Daniel

Good service and nice location

2/10

Poor

23 Nov 2025

Alan

We ordered food at the bar, a hour later the waiter came back saying they forgot it. The room was a broom closet, across from the hotel. There was a terrible smell of eggs in the room. There was also 10 giant fans on the roof outside the room making noise all night. Worst W hotel I have stayed in.

8/10

Excellent

22 Nov 2025

Bruce

Spa: Very unique inside an old bank vault.
The Porter restaurant excellent steak and appetizer
Overall $$$$

Leisure Partner

10/10

Exceptional

09 Nov 2025

Aaron

Amazing room, lovely hotel, good staff, felt very private and luxurious

Partner

10/10

Exceptional

09 Nov 2025

MAHMUD

Always have a great experience here. Great staff, great amenities, amazing away spa. Only restaurant i personally enjoy in amsterdam Mr Porter right on 6th floor

10/10

Exceptional

07 Nov 2025

George

…

Leisure Family

10/10

Exceptional

05 Nov 2025

Todd

Na

10/10

Exceptional

03 Nov 2025

Marty

The staff was phenomenal.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Valerie

Great stay, nice room , great spa included

Leisure

10/10

Exceptional

14 Oct 2025

Shaheryar

Our stay at the W was an absolute experience! We were celebrating our anniversary, and Melissa at the front desk went above and beyond — we arrived to find champagne, roses, and chocolates waiting in our room. We were also treated to complimentary drinks at the W Lounge, which was such a lovely touch. The entire team, from the bell staff to housekeeping to the concierge, was exceptionally hospitable and courteous. Thank you for making our anniversary so special and memorable!

Partner

8/10

Excellent

12 Oct 2025

Nina

The team at the W Amsterdam were brilliant, very friendly and welcoming. Location was great, quieter but easier to get around to other areas. Lovely room bar the coffee machine that didn't work!

Business_and_leisure Partner

6/10

Pleasant

12 Oct 2025

Goutham

Walkable to the main square

Leisure Friends

2/10

Poor

11 Oct 2025

Michael

It was the most worse experience I ever had
I had reservation for 3 nights in this hotel and our flight

10/10

Exceptional

26 Sep 2025

Amit

It was a great hotel to stay at during my visit to Amsterdam. I will be going back there again on my next visit to Amsterdam. Spa services were great, the room quality was excellent and breakfast was great too!

Business Self

8/10

Excellent

25 Sep 2025

Samir

Great hotel and unique deco in the rooms.

Leisure Partner

10/10

Exceptional

23 Sep 2025

joel

Great stsy

Leisure Self

10/10

Exceptional

16 Sep 2025

Uri roey

Amazing hotel

10/10

Exceptional

15 Sep 2025

Jon

Beautiful rooms, amazing design and top-notch staff. Perfect location for central Amsterdam

Leisure Partner

10/10

Exceptional

08 Sep 2025

Keith

The restaurant is a separate property on the roof, beautiful but a little snobby…spa is amazing 10 stars and dining room service amazing

Business_and_leisure Self

10/10

Exceptional

08 Sep 2025

Leslie

Great hotel with fabulous pool, unique and luxurious spa, and award worthy steakhouse. Mr Porter (restaurant) for the win!

Leisure Self

6/10

Pleasant

07 Sep 2025

Mark

Great location. All staff that we dealt with were excellent.Small lobby which draws a crowd during the check in process. Our room setup was crazy, with a large shower and a separate large toilet space with no bathroom. Instead there is a sink behind the bed. The curtains are also weird. When open you can see directly into the rooms opposite and they can see into yours meaning that anytime you are doing anything private in your room you need to close the curtains. The buildings used to be a bank and a telephone exchange and trying to keep the authenticity of these buildings means that compromises in the set up have been made.

Partner

8/10

Excellent

27 Aug 2025

Chaudhry

8.5/10

4/10

Poor

25 Aug 2025

Mohammed

To the Management, W Amsterdam,
I am writing to express my profound disappointment regarding our recent stay from August 21-25. I booked two rooms as an anniversary gift for my parents, but the service was a complete disaster.
Upon arrival, we waited 10-15 minutes for luggage assistance. At check-in, despite mentioning my Expedia Platinum VIP status, we were denied a room upgrade due to a \"fully booked\" hotel. I asked for a good room for my parents, but we were given two impractical, tiny rooms (505 and 329). My parents' room had no privacy. When I raised this, staff were unhelpful, stating, \"this is what we have.\"
My room, 505, was left uncleaned for two days despite repeated complaints. A filthy corridor bin attracted flies and smelled horrible for two days. I have video evidence of the poor cleaning, showing unchanged bed linens, my charging cables under the duvet, an uncleaned toilet, and unreplaced essentials like toilet paper, towels, and water.
Finally, at check-out, we waited over an hour for a bellman. We eventually had to haul our own luggage to reception, only to find a bellman standing by, doing nothing.
This entire experience was a continuous series of failures. I expected a high level of service from the W brand, but the lack of cleanliness and helpful staff was inexcusable. I request an explanation and a plan to address these serious service failures.

Sincerely,
Mohammed

Leisure Family

10/10

Exceptional

24 Aug 2025

Adel

Great service

Leisure Family

10/10

Exceptional

19 Aug 2025

Heather

Incredible friendly staff

Leisure Partner

2/10

Poor

18 Aug 2025

Crane

Let me start by saying the service at this hotel was wonderful. However, the property itself is the strangest setting I have ever been. Our room was on floor 5, but we had to get off on floor 4 and walk 10mins before climbing lots of stairs to reach a section that is labelled level 5. You cannot access our room by elevator you must walk. Also, the entire floor hallway has 0 windows, 0 natural lighting. It felt like we were in a wwII bunker. The hotel was filled with odd photography, I suppose they are contemporary art but they are definitely not child friendly, they are images depicting sexually explicit images.

Overall I this is not a 5 star hotel. We actually shortened our stay at this hotel and went to a different one because we disliked it so much.

I would not recommend this hotel for families.. or people who enjoy natural lighting or normal architecture… not an underground tunnel.

8/10

Excellent

17 Aug 2025

David

Great concept for an hotel. Superb spa facilities. Easy to get to and great connection to the city centre with main attractions easily walkable.

Leisure Family

10/10

Exceptional

14 Aug 2025

Vincent

Best location on the canal and in the middle of Amsterdam. Great bars and rooftop area

Leisure Partner

6/10

Pleasant

12 Aug 2025

Kara

The room was beautiful for sure. The service was poor. I sat for breakfast and 3 other tables who arrived after me were served & their food arrived before anyone took my order. Check-in was very slow because there was only 1 person working. A staff member asked came into my room without knocking & asked if I was checking out - I wasn't.

Business Self

10/10

Exceptional

06 Aug 2025

cristobal

The location, the overall quality and the service are first class. We spent five great days, enjoying the facilities and the restaurants nearby

Leisure Family

10/10

Exceptional

26 Jul 2025

Josef

A special and lovely stay

Was a special trip and the hotel lived up to our expectations - all the staff were lovely and very helpful. We had spa treatments and spent time in the spa and had a lovely experience

Partner

10/10

Exceptional

22 Jul 2025

Paul

Beautiful sites and terrific location!

Leisure Friends

10/10

Exceptional

21 Jul 2025

Angie

I came to Amsterdam to visit my friend and see Kendrick and SZA in concert at Johan stadium and I was pleasantly surprised at the suite I booked at W and their white glove customer service! I love love how walkable the area is. Their room service options were good quality and convenient and all my staff interactions were 10/10! I will definitely be returning.

Leisure Friends

10/10

Exceptional

19 Jul 2025

Travis

Great as usual hotel is mad trippy

4/10

Poor

04 Jul 2025

David

The AC in the first room we were given was broken. We were moved to a second room where the AC worked well on the lower level, but not on the second where the bed was located. Also, the flooring around the bed was multi-step, dangerous when you go to the bathroom in the night. Strangely designed. Breakfast at The Porter was great and the staff at the hotel are very nice and accommodating. Nice location.

Leisure Partner

4/10

Poor

30 Jun 2025

Hubert

This is an expensive hotel. I was expecting better. There is no lobby to speak of. Just a tiny corner where you check in. The room was incredibly small. It was barely possible to get around the bed. There was no separate bathroom. The shower and the sink are basically in the bedroom. Only the toilet gets a separate room. There’s only two small elevators to service the whole hotel. It is not uncommon to wait several minutes for an elevator, and when it gets there you can’t get in because it’s full! The hotel is in a good location but there is no worthwhile view from any of the rooms. Our room was on the central courtyard and I could see everything in the rooms on the other side. Which means they could see in mine if I didn’t fully close the drapes. No privacy. Staff is nice, but they talk to you in a slightly condescending way. There are many hotels in Amsterdam that are nicer and cheaper. This one was a miss.

8/10

Excellent

12 Jun 2025

Christopher

The room was very comfortable and the space was well presented and an enjoyable experience.
The service in the W 6th floor cocktail bar was only so-so, unfortunately.

Leisure Self

10/10

Exceptional

29 May 2025

Mori

Great staff lots of smiles

Business_and_leisure Partner

10/10

Exceptional

12 May 2025

David

We loved our stay ! Exceptional staff & service , very unique & inviting public space & guest rooms , lovely amenities , shops , restaurants & spa & great walk ability, we would definitely recommend & return.

Business_and_leisure Family

10/10

Exceptional

18 Apr 2025

Miluska

Great stay!

6/10

Pleasant

05 Apr 2025

Daniel

Nice building. The room window was high up and we couldn’t see outside.
Felt like we were in an attic.
You can only have a breakfast buffet for €35 each. We were surprised since we only wanted a small breakfast. Staff was helpful in general. centrally located, which was good for walking to different sites.

Leisure

10/10

Exceptional

23 Mar 2025

Lyndon

Absolutely incredible hotel, it will be our go to in Amsterdam

Leisure Family

10/10

Exceptional

22 Mar 2025

Nancy

Great location, staff was above and beyond and the spa/sauna was complimentary and amazing!

Business_and_leisure Partner

10/10

Exceptional

03 Mar 2025

Ray

Old building that is converted into a hotel. Beautifully done. The W has actually two buildings. If you stay at one building and want to use the gym or pool, you have to cross the street. It's a very small street so it is actually charming rather than annoying. Pool and spa are GORGEOUS. I also stayed at the W in Barcelona but this one is definitely more impressive. THey also had a cool lounge on top of the building.

Business

10/10

Exceptional

03 Mar 2025

Michael

Staff was incredibly friendly and welcoming, property was clean and has such a rich history! My room was even nicer than i was expecting.

6/10

Pleasant

25 Feb 2025

Alex

Staff is very helpful and the restaurants are excellent. Unfortunately the hotel is let down by the quality of the rooms and room cleanliness

Leisure Partner

8/10

Excellent

18 Feb 2025

Katie

Didn’t like the room as you could see in all the rooms on the other side, no view outside

Leisure Self

10/10

Exceptional

15 Feb 2025

Abu Bakarr

Great stay always

10/10

Exceptional

26 Dec 2024

Robert

Staff was nice

Leisure Self

6/10

Pleasant

15 Dec 2024

Guillermo

My hotel room needed a lot of touch ups throughout the room.

10/10

Exceptional

15 Dec 2024

RICHARD

Great hotel in good location

Self

6/10

Pleasant

02 Dec 2024

Raymond

W needs a revamp

The W is DATED. In its day it was fashionable but years later it is jaded. Therefore it’s still trying to be what is was and it is not . But overall they try give a cool experience

Business

10/10

Exceptional

30 Nov 2024

Mary

Enjoyed our stay. Staff was pleasant and helpful

Leisure Family

10/10

Exceptional

14 Nov 2024

Dominik

Great place in heart of Amsterdam

Hotel is very nicely located in the heart of Amsterdam. Personel is super friendly and helpful. Rooftop bar and restaurant are great for meetings and to relax. Spa and gym areas are lovely but in the other building so be prepared to cross the street. Rooms are big enough and offer good features. I would definitely recommend it to anyone.

Self

10/10

Exceptional

14 Oct 2024

Josselyne

Excellent with a few kinks

We loved our stay and the staff but four things didn't work...1. When we went to the restaurant they didnt put our order in and we waited almost an hour for a salad...2. The steam room disnt work and that was one of theain reasons we chose the w...and 3. On our last night we ordered dessert via room service...waited more than 20 minutes before we got a call that they were out of any desserts which seems odd....by that time it was too late to. Go out 4. The elevators were pretty banged up not in good repair.but other than that the staff was really superb and responsive and we would return

Business

10/10

Exceptional

10 Oct 2024

Linda

The staff was amazing. The rooms are ultra modern not to my liking. Good sized. The restaurants are excellent.

Leisure

10/10

Exceptional

06 Oct 2024

Lori

I loved this hotel! Very sheek and close to everything. The service was outstanding! The food was great, loved the nightclub and the spa!! Highly recommend.

Leisure Partner

10/10

Exceptional

30 Sep 2024

Vineet

Great hotel

Friends_and_family Friends

8/10

Excellent

20 Sep 2024

JESSICA KATHLEEN

Lovely hotel in a perfect location!
The only issue was a cleaning issue that the hotel contacted me about directly after we checked out which was really good of them!
We celebrated two massive events here and they left us balloons, flowers (actually my favourite flower oddly!) and a cake with Prosecco it was so adorable!!! Would only stay here when we return!!

Leisure Partner