Anantara Grand Hotel Krasnapolsky Amsterdam

Netherlands , Amsterdam and vicinity
AMSTERDAM, Dam, 9
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Mykola

The stay was great! Great room with a great view. Awesome breakfast and a superior room. No complaints, very satisfied

Partner

10/10

Exceptional

10 Mar 2026

Nabil

Clean room, fantastic staff, Hotel was amazing!!!

Partner

10/10

Exceptional

01 Mar 2026

Barbara

Had already checked in online.
When we arrived the staff were proffessional, courteous and welcoming. We were very lucky our room was ready for us even though we were quite early. The room was spotless with crisp white bedding and complimentary water. The breakfast enu very good with something for everyone.

Partner

10/10

Exceptional

27 Feb 2026

terry

All was perfect.

10/10

Exceptional

25 Feb 2026

David

Excellent Hotel
Excellent Staff
Excellent Location
Will be coming back Soon

10/10

Exceptional

20 Feb 2026

Michael

Staff was excellent! Room was clean and comfortable.

Family

10/10

Exceptional

18 Feb 2026

Meredith

From check in to check out, our experience at Anantara was so positive! We arrived to AMS super early, and we got so lucky they accommodated us and had a room ready! We took advantage of their amazing buffet breakfast. This is NOT to be missed! It’s a great way to start your day, the have literally everything and do a wonderful job replenishing and keeping spaces nice and orderly, all their staff are wonderful. Rooms were very nice size, with daily stocked water and amenities. Every single employee we passed or interacted with were so friendly and helpful.

The lobby and on site restaurant and bar were beautiful. The location is extremely central to all public transport and main zones you’d want to explore. While we didn’t LOVE Dan Square because it felt very touristy, I’d avoid any restaurants right outside of hotel!!!

However there was a grocery store steps away, we loved our evening treats from Rene’s right down the bloc and there were plenty of late night snack options!

Overall, we had a wonderful experience and would highly recommend this hotel.

8/10

Excellent

17 Feb 2026

ANGELA

Yes

Partner

10/10

Exceptional

17 Feb 2026

Matthew

Excellent service and room

4/10

Poor

14 Feb 2026

Rony

• The washroom had a persistent and unpleasant odor.
• Noise from the hallway and outside easily entered the room, affecting rest.
• The shower fixture was loose and wouldn’t stay in place.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Cath

Excellent hotel, great rooms, fantastic location

Leisure Family

10/10

Exceptional

26 Jan 2026

Johnni

Spotless room, slept good. Staff were great. Early check in which is rare in europe.

10/10

Exceptional

15 Jan 2026

Michael

The hotel is beautiful and in a perfect central location. The restaurants were great and the service gracious. The room was comfortable. What made it spectacular was that I fell and injured myself on the ice (record cold during my stay), a member of the bell staff found out, and the night manager called me, and everyone on the staff was very helpful. They even sent a messenger out to purchase Ibuprofen for me, and delivered ice packs to my room. Thy made the stay very personal. It was not my best trip to Amsterdam, but one of the most caring hotel experiences I've ever had.

Business Self

10/10

Exceptional

07 Jan 2026

Lilliana M

This hotel is 20 out of 10. Loved our full stay there

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

ARIF ILHAN

great service and location.. unique building

Friends_and_family Friends

10/10

Exceptional

01 Jan 2026

Ligia

Amazing breakfast, great location and extremely accommodating staff.. Would come back without hesitation.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Omer

The staff were excellent throughout my stay—very professional, welcoming, and attentive. Breakfast was very good, with a wide selection and good quality.
However, there were a few drawbacks. In the breakfast area, the cooking smells tended to stick to clothes, which was uncomfortable. Additionally, the air conditioning in the room was not cooling properly and felt warm. Our room also had a limited view, and there was some noticeable noise at times.
Overall, it was a good stay, mainly due to the quality of service and breakfast, but addressing these issues would significantly improve the guest experience.

10/10

Exceptional

23 Dec 2025

Flavio

The people were simply wonderful and the hotel was spectacular.

10/10

Exceptional

22 Dec 2025

Lisa

Staff, clean room,

Leisure Partner

10/10

Exceptional

20 Dec 2025

Geoffrey

Very friendly staff. Walking distance from most places. Excellent on-site restaurants and bar.

Business

6/10

Pleasant

16 Dec 2025

Vic

Overall a lovely and busy hotel in a great location. Enjoyed the spa treatment I had as well. Rooms were clean and modern with all usual extras you would expect.
Breakfast- unfortunately the biggest disappointment. Had to queue and wait for a table to become free every morning. The omelette station was extremely slow and waited 20 minutes every morning. Staff were stressed out, I heard them arguing between each other and saying Jesus Christ several times. Waited 15 mins for more bacon to arrive and no pork sausages.

10/10

Exceptional

05 Dec 2025

Nicola

The room was very clean and very comfortable. Staff were very helpful and welcoming. We finally enjoyed our stay. The only issue I had was once we got home. It took five days to get the pending money back into my account and I had to ring the hotel as they had overcharged me by £150 which if I hadn’t of queered it I wouldn’t have got it back it was just aggro. I didn’t need once we got home.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Rumiko

First of all, the location !
From the hotel entrance, the doormen/bellboys, and the luxurious atmosphere of the lobby to the female staff member who assisted me at check-in, everything was wonderful.
The room was clean, spacious, and very comfortable.
I was satisfied with every aspect of my stay, and this is definitely a place I want to come back :)

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Mehmet

Perfect hotel with a perfect location and perfect staff

Leisure Friends

10/10

Exceptional

25 Nov 2025

David

Beautiful hotel, awesome staff and a great location.

Partner

10/10

Exceptional

21 Nov 2025

Tianming

The room was modern and great.

10/10

Exceptional

19 Nov 2025

Hissah

I really loved my stay. All the staff reception, bellmen, and concierge were super nice and helpful. The room was very beautiful, clean, and classy. The breakfast was really good and had plenty of options.

10/10

Exceptional

17 Nov 2025

Gregory

The annex was definitely a downgrade from the rest of the hotel (the alley entrance was plagued by vagrants) but the main building, facilities, and staff are all very much 5 star.

Leisure Friends

10/10

Exceptional

17 Nov 2025

Asaf

Room service staff amenities were all fantastic the room we had was a little small though and we was right near a lift which was noisy with people coming in and out also from the street on the side of the room seemed like there was a courier or waste company also lots of noise from there early in the morning too

Leisure

10/10

Exceptional

16 Nov 2025

Gaetano

Exellent staff super helpful on all manners

10/10

Exceptional

09 Nov 2025

Rajiv

Excellent hotel. We had some delays on room availability by around 20 mins on checkout but we were fairly compensated (€150 bar voucher) and after checking we realised one of the two sinks was blocked. Upon raising this to hotel staff they gave us more compensation (€150 bar voucher) for the inconvenience. All in all very positive experience and professional hospitality. Breakfast was also delicious and freshly made options available rather than just buffet services like most hotels which was a plus.

Leisure Friends

10/10

Exceptional

09 Nov 2025

nischal

The staff here are fantastic i had an unfortunate injury on my foot and they looked after me all day. Thank you this is why i stay here every year

Business_and_leisure Friends

10/10

Exceptional

02 Nov 2025

Alisha

The friendliest service and great room

8/10

Excellent

01 Nov 2025

Jacob

It was just okay

10/10

Exceptional

31 Oct 2025

Tyler

Would highly recomend, perfect location, amazing service and one of the best breakfast buffets I have ever seen.

Business Self

6/10

Pleasant

30 Oct 2025

ISIS

The first night we had no AC and it was extremely hot. A fan was brought at 12:38 a.m., but it was loud, dirty, and had a 2-hour timer, so we had to wake up constantly to turn it back on. The dam view was beautiful but very noisy, and we couldn’t sleep any of the four nights. Amenities and staff were great, and everything was clean, but overall the stay was uncomfortable.

Leisure Partner

10/10

Exceptional

23 Oct 2025

KEVIN DAVID

👍

8/10

Excellent

22 Oct 2025

Yuriy

Room was clean but the view from the window was not inviting. Staff very effective in service. Breakfast was delicious and food in the bar was good.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Faiz

Great location. Breakfast is 5/5. Staff very friendly.

Business_and_leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Brian

Amazing place to stay, every member of staff that we came across was exceptional.
All very friendly, helpful and kind.
The room was very clean, spacious and comfortable, the hotel is in the perfect location.
We would love to visit again.

Leisure Partner

10/10

Exceptional

04 Oct 2025

afsaneh

Lovely friendly staff. Clean rooms. Beautiful bathrooms. Excellent bath products. Espresso machine in the room. Bottled water and delicious cookies free of charge in the room. Lots of restaurants and great shopping close by. Walkable to museums and canal rides.

Business_and_leisure Family

10/10

Exceptional

03 Oct 2025

Roy

Great hotel in a central location close to restaurants and shopping. The hotel staff is great

10/10

Exceptional

26 Sep 2025

Carly

Extremely friendly staff, particular mention must go to I

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

MARTIN

On point first class central location

Leisure Partner

10/10

Exceptional

20 Sep 2025

Robert

We had a wonderful stay, from checking in with Samantha, to the valet service when we got the Uber to leave.

Leisure Family

10/10

Exceptional

14 Sep 2025

Maja

Absolutely wonderful hotel and amazing staff. Beatrice was absolutely wonderful.
Bar staff super friendly and accommodating .
Looking forward to my next visit and stay.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

XIAODI

Great experience for staying this beautiful hotel over one week, provided excellent service and help! Definitely will come back again.

Leisure Friends

10/10

Exceptional

07 Sep 2025

Alex

Amazing

Great service, brilliant facilities, and ideal location.

10/10

Exceptional

06 Sep 2025

Timothy

Great location

10/10

Exceptional

03 Sep 2025

Stephan

Great hotel in the middle of Amsterdam staff and facilities are excellent

Leisure Partner

6/10

Pleasant

03 Sep 2025

Hanoof

Due to hotel location the room was very noisy. Good choice for location. Not so good for relaxing.

Leisure Self

6/10

Pleasant

27 Aug 2025

Verified traveler

Not a 5* Hotel

This hotel rates itself as 5*. It is not a 5* hotel. To be fair the staff - from reservations to bellmen to reception are excellent. They are friendly, helpful, and accommodating. However the layout of the hotel is awkward and very inconvenient - three separate buildings cobbled together which makes getting to and from some rooms very cumbersome. The hotel is located in a heavily touristed neighborhood so street noises can be a problem. The rooms are adequate but basic. The bathroom was particularly inadequate with extremely low level lighting and zero counter space at the sink. This is a tourist hotel, not a 5* hotel.

Self

10/10

Exceptional

17 Aug 2025

Victor

Location

Leisure

2/10

Poor

13 Aug 2025

Melanie

Poor staff. Poor service. Amenities did not work.

Partner

10/10

Exceptional

12 Aug 2025

Henry

Stay was too short

Leisure Family

10/10

Exceptional

11 Aug 2025

ali

I don't think you can get a better place to stay in Amsterdam. The location is amazing, right across dam Square and the palace. The cafes outside a perfect for starting your day. The staff and service are 10/10, this was my second stay at the Anantara and third time in the city. I will go back and definitely not even a question will be staying here again.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Elena

Simply perfect

Once again an amazing stay - exceptional service and great location.

Partner

10/10

Exceptional

08 Aug 2025

Omar

Excellent location and very helpful staff and excellent restaurants.

Leisure Family

10/10

Exceptional

02 Aug 2025

Karen

Perfect! In the center, easy to get to everything. Clean, they had everything we needed.

10/10

Exceptional

01 Aug 2025

Ron

5 stars

Business_and_leisure Friends

10/10

Exceptional

31 Jul 2025

David

Beautiful propert, courteous and helpful staff. Would definitely stay here again. Excellent gym, fine dining. Very central and convenient location to all Amsterdam has to offer

Leisure

10/10

Exceptional

30 Jul 2025

Onur

We liked the area. The checkout time was very crowded so we waited 10 minutes to get down from the elevator. But other than that property was clean rooms were decent for the price. Overall we are happy.

Leisure

10/10

Exceptional

27 Jul 2025

Christina

The most amazing restaurant the white room the most memorable meal in my life

Family

10/10

Exceptional

26 Jul 2025

Jeremy

This hotel is in a supreme location, extremely comfortable, one of the best breakfast layouts and the staff were super friendly! Highly recommend

Leisure

10/10

Exceptional

22 Jul 2025

MUJAHID

It’s well located in center. Breakfast was very nice with many options. Highly recommended to everyone for stay.

4/10

Poor

10 Jul 2025

Yui Kwan

I recently stayed at this hotel and found the room to be clean and well-maintained. However, the surrounding area was quite noisy due to the nearby bars and restaurants, which made it difficult to get a good rest.
Additionally, I was disappointed with the level of service provided by the staff. As a five-star hotel, I expected a more proactive approach to addressing guest concerns, but unfortunately, that was not the case during my stay.
Considering the price of over €300 per night, I feel that the overall experience did not meet my expectations. The location was certainly a highlight, but I believe there are better options available for the price.

I was promised an email from the reception manager regarding the results of an investigation into my concerns, but it has now been two weeks without any response.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Thomas

Beautiful hotel and staff and location.
5 star

8/10

Excellent

08 Jul 2025

Richard

Great location. Though no couch or bathtub in the “Premium” room. No pool either.

6/10

Pleasant

07 Jul 2025

Andrea

The staff was 5 stars amazing, but showed up 1.5 hours after the earliest check-in to discover our room was undergoing maintenance and they had no equivalent room available!

Ultimately, they put us in two connecting rooms instead of the family suite but it was not as expected.

Breakfast was amazing! And again, the front desk, concierge and everyone was encountered was fantastic!

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Dominick

A wonderful gem right at Dam Square in the heart of Amsterdam. Will definitely stay here again the next time we are in Amsterdam!

Leisure Partner

10/10

Exceptional

05 Jul 2025

Richard

Perfect location and staff that are always looking to assist when they can. Will be my first choice next visit.

10/10

Exceptional

03 Jul 2025

Olga

Beautiful property in the best location, walkable to all the main attractions yet quiet. Beautiful large comfortable beds, great service and dining options. Beautiful breakfast buffet. Highly recommend!

Leisure Self

10/10

Exceptional

29 Jun 2025

Scott

Great experience

Leisure Friends

6/10

Pleasant

27 Jun 2025

Tyler

Good Location, not 5*

The hotel is in a great location and the staff are lovely. The room was dusty, had spiders. The bed headboard was tatty and peeling. I find it absurd that a 5* hotel only has one mirror in the room, which was in the bathroom. No full length mirror, and no where to get ready to do hair/makeup if someone is using the bathroom.

Partner

6/10

Pleasant

23 Jun 2025

Stacy

The location was great, but the room was extremely noisy as it backed up to a busy street and there was so sound proofing on the windows. So it was loud throughout the night and then garbage was on the streets in the morning with loud birds after the garbage. Needless to say for an expensive hotel I did not get a lot of sleep. However the staff was friendly.

Business Self

10/10

Exceptional

19 Jun 2025

Serge

We arrived early (like 9AM) and the hotel was \"under pressure\" to give us our room ASAP. So we booked two beds in a room, we reminded them about the two beds, yet we got the single king bed setup in our room. They made good on the bed configuration relatively quickly and from then on, the stay was perfect. We liked the room, the luxury toiletries provided, the concierge service was extremely helpful, and we dined in all three restaurants, and the experience was really 5 start plus. Will stay again and highly recommend!!! Great location, easy to walk to most landmarks, restaurants and shopping.

Leisure Family

8/10

Excellent

17 Jun 2025

Mohanned Saud

Great location
Great staff
Hotel layout is not the best

Leisure Friends

4/10

Poor

16 Jun 2025

Tom

The sauna required an extra charge, which was disappointing for a 5-star hotel. Our first room was extremely noisy, and we had to ask to be moved. While the second room was an improvement, it still wasn’t particularly quiet. Overall, the experience didn’t meet the expectations of a 5-star stay, and I wouldn’t recommend it.

Leisure Partner

6/10

Pleasant

15 Jun 2025

Bill

Nice location

We booked three rooms two other rooms were together. One was the complete other end of the hotel then they ended up telling us to release one of the rooms and they would refund it but then I spent three days trying to get that hotels.com. I had reached out to them. They emailed me back that they couldn’t get in touch with the hotel and then on check out it was quite an ordeal. Also, definitely not a five star. I would suggest four star quality.

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Katherine May Yee

Had a great stay here! Great central location!

Leisure

10/10

Exceptional

08 Jun 2025

Zaira

Beautiful hotel very centrally located. Five stars all the way.

Leisure Family

10/10

Exceptional

05 Jun 2025

Oljana

Awesome place.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Jonathan

Lively location & great service

10/10

Exceptional

02 Jun 2025

Roger

An excellent stay

Business

10/10

Exceptional

01 Jun 2025

Ahmed

The location. The room size. Friendly staff. Cigar lounge.

Leisure Self

10/10

Exceptional

30 May 2025

Valeria

I was pleasantly surprised. Fast exceptional customer service, polite helpful staff. That’s what hotel service in Europe were lucking . I highly recommend.

Leisure Friends

10/10

Exceptional

27 May 2025

Vanessa

AMAZING

Leisure Friends

8/10

Excellent

23 May 2025

Connie

Breakfast is a highlight

Wonderful location, incredible staff, amazing breakfast! Only note would be that the sound proofing between rooms and the hallway is a bit lacking.

Friends_and_family Family

10/10

Exceptional

16 May 2025

Cyndi

Beautiful property, cool rooms, enjoyed staying there

Leisure Family

10/10

Exceptional

16 May 2025

Dominique

This is a beautiful property in the heart of Amsterdam. We’ve been to Amsterdam a few times now and always stay at this hotel. The staff are incredibly helpful and friendly, amenities are great, and the location of the hotel is very central. We were able to walk to everything we wanted to do (besides Keukenhof, but that’s far from Amsterdam).

Leisure Partner

10/10

Exceptional

14 May 2025

Stephan

Great Customer service

I had a issue with the booking that they quickly and efficiently resolved and were very accommodating. Top marks! Otherwise fab too

Business

10/10

Exceptional

12 May 2025

Bremen

Great property!

Leisure Family

10/10

Exceptional

07 May 2025

Yutaka

Just excellent!

Leisure Partner

10/10

Exceptional

05 May 2025

willis l

Personal touch and caring incredible and great. Loved the stay.

10/10

Exceptional

05 May 2025

Michelle

Super hotel

Amazing hotel, clean, comfortable modern rooms. Friendly staff. Super central and convenient. Will definitely stay here again whenever i'm in Amsterdam

Friends_and_family Family

10/10

Exceptional

05 May 2025

Stephen

Great stay!

10/10

Exceptional

05 May 2025

Katherine

This was a beautiful place to explore Amsterdam from.

Leisure Family_with_children