Xo Hotels City Centre

Netherlands , Amsterdam and vicinity
AMSTERDAM, Beursstraat, 11-19
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100 reviews shown

10/10

Exceptional

05 Mar 2026

Eileen

Room very clean, right in heart of the city and very handy for the train station. We have stayed here several times.

Family

8/10

Excellent

25 Feb 2026

Patrice

The room was clean & tidy. The staff were lovely & we were able to leave our luggage there until our room was ready. This meant we didn't have to haul them around with us & the same on departure. The breakfast was really nice. A great selection of hot food, cold meats, cereal, etc.

Family

10/10

Exceptional

24 Feb 2026

craig

Awesome room very clean. Awesome staff. A little loud in room from traffic outside

8/10

Excellent

24 Jan 2026

Azim

Was okay.

Partner

10/10

Exceptional

19 Jan 2026

Winston

My room was clean, location was excellent. I read previous comments, was skeptical, however I had none of the bad experiences. Will definitely book again.

Self

10/10

Exceptional

16 Jan 2026

richard

Easy check, friendly desk staff. My second stay because of a great location. Will stay there again.

Self

6/10

Pleasant

28 Dec 2025

Heather

Lobby was under construction. Stairwell smells like mold. Room was ok, beds were uncomfortable.

8/10

Excellent

07 Dec 2025

Rebecca

Clean room. Beds aren’t super comfy but a great budget option for a short break

6/10

Pleasant

22 Nov 2025

Frantz

The room was clean bur really really small, staff depending to the shift was nice, heating system defective needed to be reactivated everyday.

2/10

Poor

21 Nov 2025

Sam

Pictures were not representative of the actual hotels rundown, grubby condition. The room I was given first had wet carpet in areas. Bed linen was dirty and one pillow had what I suspected to be bodily fluids on it. Woke up in the middle of the night to another rooms faulty bathroom fan making a clatterling noise, which ran from 3am to 8am. Hotel did move me to another room, but no one really cared. Second room was better but still grubby. Carpet in hallway hadn’t been hoovered in a while. Took videos and photos. Hotel not interested.

Business

6/10

Pleasant

20 Nov 2025

SARAH

Could do with a little tlc and updating
Pleasant and helpful staff
Cleaning could be improved
Quirky but we got used to it
Excellent location

Partner

6/10

Pleasant

20 Nov 2025

Dawni-Jean Marie

Great location! Near shopping, grocery stores, restaurants, coffee shops and cafes. Shower was hot and pressure was great. Lovely staff. Rooms were ok. Beds were comfy, duvets were nice. Light beside bed stayed on all night, something was splashed on one wall, and we found a random pill on the floor that didn’t look like it was someone’s prescription. Also put up our “Do Not Disturb” sign as soon as we checked in and twice housekeeping knocked on our door asking if we wanted services, and once, they just unlocked the door and came in unannounced while we were sleeping. All aside, would stay here again. You can’t beat the price or the convenience.

Leisure Family

4/10

Poor

09 Nov 2025

Nicholas

My boys arrived before us and were given a room with mold on the curtains and the room smelled like sewer mixed with bleach. When we arrived I hat my room changed but the room looked like it was under construction. There was a hole in the wall in the bathroom with cords sticking out -I’m assuming it was ment for an outlet since there wasn’t any in the bathroom. The floor in the bathroom was dirty and I literally washed it my self and put some towels an the ground, plus there was clumps of hair on the carpet-not sure if it was vacuumed at all. If it wasn’t for the fact that there was no hotels available in the are I would have checked out immediately. I’m giving it 2 stars only because I feel bad for the staff and because the hotel in great location

Leisure Family

10/10

Exceptional

07 Nov 2025

Christopher

Great stay,, I love this hotel

Leisure Self

10/10

Exceptional

04 Nov 2025

Jessie

Excellent location

Leisure Friends

8/10

Excellent

30 Oct 2025

Lawrence

The room was small but efficient. This hotel had a lift, but I still had to drag my suitcase up and down stairs to get to my room.

Leisure Self

8/10

Excellent

23 Oct 2025

Fantastic location, short walk from the main station and you feel like your in the heart of the city centre.
Rooms were clean and tidy, staff were very friendly. Breakfast was ok, have had better in most other hotels I've stayed in.
The room we had, lacked double or triple glazing. It was very noisy outside form late afternoon til early morning. Then you had the street cleaners going round. Didn't get a great night's sleep on any night of my stay.

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Shellee

Great location, staff was helpful, comfy beds

Leisure Friends

6/10

Pleasant

14 Oct 2025

claudia

Reception staff were amazingly helpful and the location was very central.

6/10

Pleasant

07 Oct 2025

Steven

+s: Absolutely in the midst of all the restaurants and bars. Reasonably quiet. Water pressure ok.
-s: Very tired looking and poorly lit room. Odd bathroom and at the top of four flights of very narrow, spiral stairs (lift will not take you to the very top).
Considering the price point (expensive) I would not go back.

Self

10/10

Exceptional

07 Oct 2025

Kevin

The room was clean and the staff was very friendly. The hotel is walking distance to the train station and conveniently located for tourist attractions

Leisure Family

2/10

Poor

06 Oct 2025

Salvatore

My door handle to my room was broke I asked for a new room they wanted to give me a room with no window and downgrade me and the room sucked way to small than I expected

Leisure Self

10/10

Exceptional

06 Oct 2025

Sandra

Very central.

Friends_and_family Friends

8/10

Excellent

04 Oct 2025

Nitin

Basic room, value for money, good location 2 minutes from central station

Leisure Friends

6/10

Pleasant

04 Oct 2025

Peter

Staff friendly and helpful. Near to all city amenities

Leisure Family

10/10

Exceptional

02 Oct 2025

Emily

Enjoyed our stay. The rooms were quiet and very comfortable. The staff were very helpful and welcoming. The stuffed Panda bear that they gifted my toddler was a very thoughtful touch.

Leisure Family_with_children

10/10

Exceptional

02 Oct 2025

gemma

The hotel was perfect for what we needed. Clean comfy beds. Big room. Staff very helpful. Close to everything in dam. I was wary due to previous reviews but I couldn’t fault the hotel. Will deffo use again.

Leisure Family

8/10

Excellent

28 Sep 2025

Tayla

Great location, easy to travel to and from

Leisure Partner

10/10

Exceptional

24 Sep 2025

Robyn

Great location, very walkable to major attractions :)

Leisure Partner

10/10

Exceptional

24 Sep 2025

Gerard

The location is perfect, the staff were friendly and helpful and the rooms were bigger than I expected.

Leisure Friends

10/10

Exceptional

19 Sep 2025

Heather

It was in a great location. Central to town and transportation. Room was nice and clean and staff were very friendly. Would definitely stay there again and recommend friends and family.

Leisure Family

10/10

Exceptional

19 Sep 2025

Luis

Super convenient location. Everything is within walking distance and Uber Drivers are quick to pick you up from this location no matter the time. The room was clean and nice. I don’t have any complaints.

Leisure Self

6/10

Pleasant

19 Sep 2025

Diane

Loved how close to everything this place was. Beds were ok, but the lighting in the room was so bad. Dimly lit. Also the shower was cold. And the floor felt like we were going to fall through in one spot.

Leisure Family

10/10

Exceptional

17 Sep 2025

Eileen

We have stayed here before and we have no problems with it. They even store your bags securely for you. Basic but excellent and handy to everything.

Leisure Family

10/10

Exceptional

17 Sep 2025

Dane

Great location with loads of great amenities and the staff were very friendly and helpful. The 4 beds were perfect for our family!

Leisure Family_with_children

10/10

Exceptional

15 Sep 2025

donghui

Staff nice, excellent location

Leisure Family

8/10

Excellent

12 Sep 2025

Matthew Dylan

Centrally located, nice hotel.

10/10

Exceptional

06 Sep 2025

Richard

Great hotel

2nd time at this hotel great location friendly staff easy check in

6/10

Pleasant

06 Sep 2025

Yvonne

Room was mostly clean. Mold in the shower. AC not working but had a fan and windows opened so it was fine. The location was super!

Leisure Self

10/10

Exceptional

01 Sep 2025

Leanne

Large clean room. Very happy with the location

Partner

10/10

Exceptional

26 Aug 2025

Samael

Nice location

8/10

Excellent

23 Aug 2025

Sandra

The rooms were very clean and more modern than I anticipated based on the pictures online. The building itself is still very old however, and rooms are not very sound proofed. We woke up a few times throughout the nights because of the noise and sound of other guests getting in late.

Leisure Partner

2/10

Poor

23 Aug 2025

Jeffrey

Room was terrible. Very dirty and in disrepair. Ended up shortening my trip and leaving a day early.

Leisure

10/10

Exceptional

22 Aug 2025

Tamara

Staff was amazing. Room was a little noisy as it backed onto the ped mall but wasn’t terrible.

Leisure Family

10/10

Exceptional

22 Aug 2025

Luna

Very good location, convenient, accessible and staff were friendly and helpful very accommodating and approachable.
Special mention to an Arthur he was very helpful in letting as do an early check in. Gesture was very much appreciated after a very early flight.

Family

8/10

Excellent

21 Aug 2025

Morgan

Staff were friendly and helpful. The hotel was quiet. Very convenient location.

Leisure Friends

4/10

Poor

12 Aug 2025

Christopher

The main issue is the power went out and never came back on for the remaining stay.

Leisure Self

10/10

Exceptional

07 Aug 2025

Olean Rebb

Perfect location, its a short walk to everywhere. However, the noise is too loud from Room 12. It was hard to sleep. The bed could be better quality However, Everything else is perfect.

Leisure Friends

6/10

Pleasant

04 Aug 2025

Niven

Staff were nice and friendly and the room was decent. Room service kept taking my towel, so I’d have to request a new one at reception daily.

I could also constantly hear people above walking around, and doors being slammed. Made it hard to relax at times; but the experience was ok.

4/10

Poor

31 Jul 2025

Katrina

We arrived late and were allocated a family room on the ground floor. We couldn’t easily find the room so needed a member of the reception staff to help. They also found it difficult to find the room and while they figured it out swore repeatedly and kept saying they ‘fu**ing hate this hotel’ We eventually found the room and entered. It was tucked right at the other end of the hotel. The window is at street level and revellers used the outside window ledge to sit and talk late into the night. We expected some outside noise given the location but this extreme.
On the plus side, the room was fairly clean. Nice beds and bedding, great shower. Coffee machine & TV all there. Just grubby carpets and walls tatty.
The breakfast was pretty good, chilled out and well stocked. Friendly staff.
The location is very central.
As a family, I wouldn’t recommend it - unless proximity to the station is a priority as it was for us.
For a group of four party-goers it would be a good option and reasonably priced.

Family

10/10

Exceptional

25 Jul 2025

Barbara

Great Stay – Clean, Convenient, and Affordable
The hotel was very clean and perfectly located—close to the train station and city center. The staff were incredibly friendly and helpful. Excellent value for the price. I would definitely stay here again!

Leisure Family

10/10

Exceptional

18 Jul 2025

L A

Great place to stay on a budget.

Front desk staff was very friendly and professional. Rooms and bathroom were nice and clean and with 4 beds, perfect for our family to stay in one room.
The breakfast was fresh and delicious with a great assortment of choices and delicious coffee options and the woman who runs it

Friends_and_family Family

8/10

Excellent

17 Jul 2025

JOHN

A perfect location for the first-time visitor to Amsterdam. The hotel is well maintained, the staff are friendly and helpful. In addition, the rooms are very comfortable and decently sized by European standards. I would definitely stay here again.

Leisure Friends

10/10

Exceptional

16 Jul 2025

Marie

Perfect location for everything we wanted to do. Only issue I had with it is definitely not a place for a single woman to walk back to in the night. Many men that were aggressive lingering around. But the hotel was great and the staff was so helpful and good

8/10

Excellent

16 Jul 2025

Chagon

Good location

Leisure Family

8/10

Excellent

13 Jul 2025

Rhys

Great location. Good value

Leisure Friends

10/10

Exceptional

11 Jul 2025

Teresa

The stairs were steep and I’m glad the elevator worked. The staff was friendly and very helpful.

Leisure Friends

10/10

Exceptional

09 Jul 2025

Perla

Super welcoming and friendly staff that did their best accommodating our stay!

When we came in they noticed we had lots of luggage and they went out of their way to get us a room that didn’t require a lot of walking up the stairs to make it easier for us and we didn’t even request this but they did it anyways!

They answered all our questions and concerns with a very friendly smile!

We had a clean room with AC available here. No complaints :)

Check out was also super simple and amazing.

We will definitely book here again in the future!

Leisure Family

10/10

Exceptional

07 Jul 2025

Vikas

Great Hotel, Great Location, Great staff

Leisure Friends

10/10

Exceptional

06 Jul 2025

Kerry

Best place for location!!

If we visit Amsterdam again we’ll definitely be returning to stay at the XO hotel - purely for the location alone!! We were right in the middle of the shopping area with the bars and red light on our doorstep so it was super easy getting off the train and a tiny walk to our hotel and sight seeing. The room was clean and the lobby had nice seats to hang out with friends. One particular guy on reception was really blunt and rude when we phoned to ask some questions about checking in but the staff we saw in person were helpful and friendly. No hairdryer in the room as advertised but I’m sure they would have got one if I asked. Could do with a mini fridge, some coat hooks and better lighting in the room but the bathroom was well lit and a good size and clean.
Fair prices for the rooms so we’re really pleased.

Friends_and_family Friends

8/10

Excellent

05 Jul 2025

Megan

We stayed at XO Hotel for a couple nights recently on a trip to Amsterdam with my friend. We chose this hotel for its convenient location as it was walking distance to all the sites. We didn’t have breakfast included for our stay but had breakfast locally each morning and there were lots of places to choose from. We had a twin room which was a really good size and very clean. The weather was really warm in Amsterdam during our stay so we were glad our room had free air con. The hotel is on the periphery of the Red Light District but was very safe and not loud. My only criticisms would be that the lighting in the room was quite dark especially around the mirror in the bedroom, there was no fridge and also there was not a great selection of drinks and milk for the coffee machine - but having the machine none the less was a nice touch. The staff on the front desk were friendly and we got discount vouchers for some of the places to visit or restaurants. I would stay here again if I revisited Amsterdam.

Leisure Friends

10/10

Exceptional

03 Jul 2025

Bilal

Room was cleaned. Provide very good services. Quick check in and check out

Leisure Self

4/10

Poor

02 Jul 2025

Susan

Give this hotel a wide berth

The room was shabby. The bathroom, especially the shower cubicle, which was beyond disgusting, was very poor. The basin tap was hanging off, the shower head was hanging off and it was like standing beneath a tap. The towels were tiny, thin and old. We were not allowed to have coffee cups and had to make do with paper cups, which were stained and looked used. The evening concierge was beyond rude. He was obnoxious, very unprofessional. We paid a lot of money for this trip, and it was ruined by this hotel and the appalling lack of respect shown by one of its front of house staff members. We witnessed another guest being poorly treated on our very first day, so it didn't really put us in a good frame of mind to be honest.

Partner

10/10

Exceptional

30 Jun 2025

Ruben

Perfect for a nights sleep. It’s conveniently located and the front staff are always available to assist.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Alok

Bang in the center - great location, friendly staff.

Leisure Partner

10/10

Exceptional

17 Jun 2025

RIPUL

Great loc

Friends_and_family Friends

2/10

Poor

17 Jun 2025

Nadia

Terrible hotel - room stank of cigarette smoke and when I raised this with the reception staff, there was no offer to give me a different room. Hotel was grubby and extremely dated. Bathroom towels were torn. The only plus was the room having a coffee machine! The notice board refers to sex workers and drugs which indicates the hotel’s low standards.

Business

4/10

Poor

15 Jun 2025

Karan

I visited to have a quiet few days off trip meeting friends. I realised hotel room was changed from what i originally booked without my notice.
The room was noisy as next to main road but also was smelly and was dark!

I raised this in morning and i was given another room, from 115 to 137. 137 was nicer but the room again was smaller than what i booked.

There was constant issues with door as the key wouldnt work and a colleague helped to recharge and then let me in.
I was not even given toothpaste brush any kit? Also no slippers. Upon querying i was handed this on on day.

Breakfast also was poor, and the area was not clean.
I paid a significant amount and felt it was not at all good or value for money. Im sharing some photos.

Also i lost €110 which i complained about during transfer of room but hotel staff couldn't do much.

Id like to escalate this and get compensation not just for money lost but also the abysmal experience i had.

Self

8/10

Excellent

14 Jun 2025

Shawn

Good location 👌

8/10

Excellent

12 Jun 2025

Crystal

Had a good time

Friends_and_family Family

8/10

Excellent

11 Jun 2025

Ruth

Good experience

Friends_and_family Family

8/10

Excellent

10 Jun 2025

Dave

It was clean, staff friendly and helpful. Area central so can get around easily. Busy night life around which I enjoy.

Leisure Self

10/10

Exceptional

09 Jun 2025

Shawn

Great location

Leisure Friends

10/10

Exceptional

03 Jun 2025

Patricia

It was a wonderful first time stay in Amsterdam.

Leisure Partner

8/10

Excellent

30 May 2025

jimmy

Nobe

Business_and_leisure Partner

10/10

Exceptional

26 May 2025

Jorge

Excellent customer service, clean rooms, very convenient location and the breakfast was great

Leisure Partner

2/10

Poor

23 May 2025

Felipe

Hotel Staff not friendly they never help me in everything, very bad experience i’m not going again

Leisure Self

6/10

Pleasant

14 May 2025

Nadia

OK hotel, very basic stay - area was walkable right next to main attractions. A little outdated but for a quick trip just fine.

Leisure Family

8/10

Excellent

11 May 2025

Euldricka

Good walkable location to the Centraal station and shopping. Older hotel and location may be an issue. Helpful staff.

Leisure Family

10/10

Exceptional

08 May 2025

Christian

Perfect location right in the heart of the city making everywhere pretty much walkable. Rooms were just as described and cozy. Staff was very nice & friendly!

Leisure Family

4/10

Poor

04 May 2025

Andrea

The smell as soon as yo hit the entrance area told a story. Carpets everywhere needed a good clean. Rome carpet filthy. Bathroom clean. Lock on door really dodgy

Leisure Self

6/10

Pleasant

02 May 2025

Janet

Elevator and stairs to room was confusing.

Leisure Partner

10/10

Exceptional

02 May 2025

Muddasar

Great hotel

Great hotel in Centre of Amsterdam, clean spacious rooms lots to do in the area.

8/10

Excellent

30 Apr 2025

Dilip

A basic hotel in a great location for tourists.

Leisure Partner

6/10

Pleasant

30 Apr 2025

Craig

There is no fridge in the room the first night was bad had to have the window open was woke all hours throughout the night and he was that cheeky asking if i have smoked in the room !! i wont stop there ever again i even checked out early not nice at all

Leisure

8/10

Excellent

15 Apr 2025

roberto

The reception and lobby Can use a revamp. The área around is not clean and smells bad

Leisure Self

6/10

Pleasant

15 Apr 2025

Fiona

Needs updating, for the price that is charged. New towels are needed throughout hotel, they are so thin and worn. Central area. Staff are very friendly and helpful. Hotel just needs some love.

Leisure Partner

8/10

Excellent

07 Apr 2025

ALICIA

First and foremost, they have friendly staff. The location was close to tourist spots. They have a Happy Inn laundromat close to this hotel which I think is very good. I recommend this place.

Leisure Partner

10/10

Exceptional

05 Apr 2025

Gene

Staff was excellent, friendly and very helpful.
We were booked into a room on the third floor andcwe asked if we could be moved to somewhere on the lower floor, they gave us an excellent room next to reception whjch was brilliant and they could not do enough for you. Room was clean and bedding, bathroom was spotless and lovely clean towels.

Leisure Partner

8/10

Excellent

29 Mar 2025

Russell

In room coffee machine was not useable. Its not being cleaned properly. Other than that id come back yes.

Leisure Partner

4/10

Poor

26 Mar 2025

Shernette

The room smelled very wet and moldy

Leisure Friends

10/10

Exceptional

17 Mar 2025

Josephine

The concierge was very friendly and helpful

Leisure

8/10

Excellent

12 Mar 2025

Krasnaya Cyra

It exceeded our expectation

Leisure Friends

10/10

Exceptional

12 Mar 2025

AKEMI

Helpful staff and clean room

Leisure

10/10

Exceptional

21 Feb 2025

Florina

👍

6/10

Pleasant

18 Feb 2025

Pilwon

The hotel has a fantastic location—just a 20-minute train ride to the airport, which is very convenient. However, the rooms are quite dark, and there is very little privacy as I could hear noise from the neighboring rooms. If you prioritize location over comfort, this could still be a good option.

Leisure Family

10/10

Exceptional

10 Feb 2025

Vanesa

Very good and friendly staff! I loved it

Leisure Family

10/10

Exceptional

28 Jan 2025

Lloyd

Great location and very friendly staff!

Leisure Friends

4/10

Poor

28 Jan 2025

Natalie

I jad high hopes as this hotel was recommended to me.....i believe most of the staff are the best thing about the hotel. They are so helpful and so nice.
Our room was nice but i didmt sleep friday or saturday due to noise as the street outside is all partys. There was no window to open in room so no fresh air. The bathroom constantly smelt like sweage. On thr sunday i asked could the bed be changed and was told no as they only chamged if u stay 4 nights or more. I even asked could i have the sheets and i would do it myself and was still told no. Reception came 2 show me the heating twice as the room was freezing. Upon check out it was a different man on reception not asked how was your stay did you enjoy it etc. Location is amazing but something needs done with drains and window to prevent the noise that keeps customers awake at 5am in morning.

Leisure Family

2/10

Poor

19 Jan 2025

Tari

Cheap, run-down. I checked in, then checked out hours later and found another hotel. I didn’t bother complaining because I didn’t have the energy: Dingy carpeting, water leaks and puddles in the room; the sink would not drain and the television would not work to add insult to injury. The noise is horrendous: the floors are wooden and you can hear people above you jumping and moving around, disturbing my rest. It’s an old building that should be demolished.

Leisure Self