Name: Fiesta Americana Cozumel All Inclusive
Address: Carr. A Chankanaab Km. 7.5 Zona Hotelera Sur, San Miguel De Cozume, 77600, MX

4/10

Poor

04 Aug 2026

Josh

Honestly the hotel was fine. The service staff didn’t seem very friendly. Not all of them, but some of them definitely were not happy. Also the food was not great and the birds at the beach restaurant stand on the food and eat directly from the food provided and the staff don’t care.

10/10

Exceptional

03 Aug 2026

Hugo

The property and the staff is a 10 out of 10
Thanks for everything Fiesta -)

8/10

Excellent

30 Jul 2026

Danny

When traveling with children make sure you are paying for all of them ahead of time. Make sure you have receipts and screenshots of your entire transaction because this became a big issue upon arrival. So just make sure that Expedia isn’t giving you false advertisements. Otherwise it’s a cozy hotel not that big. It does not have a waterpark. It has the main pool and then a very small pool once you cross the street by where the ocean is I would say diving into the ocean isn’t really very smaller children it’s more for teens, younger adults than anyone who loves to swim. The view is beautiful plenty of seating area, considering as a smaller hotel but definitely all seats to get filled up. Our favorite restaurant was the Mexican restaurant or least favorite was the Asian and the outdoor buffet. Not that breakfast was very delicious. You have to try the homemade gorditas and café de olla. Servers at the restaurants at the indoor ones are very helpful. Very nice. I would say a service outside in the buffet area where they have a show is very slow along with the front desk. I don’t feel that to do very useful we had to go back-and-forth with them regarding the category of room that we paid for to get it. Overall, if it wasn’t for those little bad encounters, I would have given it a five but if Food is something you’re looking for remember you’re in an island. And not all but most will be good

10/10

Exceptional

08 Jul 2026

Kelly

This was one of my all time favorite trips. Juan Carlos greeted us upon arrival and made sure we understood all of the amenities available to us as this property was truly all inclusive. He was very helpful and truly the people that work at this hotel were all attentive, friendly and kind and just a pleasure to interact with. We even bumped into Juan Carlos in town as we took a taxi and went into town every night. The food was delicioso! Be sure to order the fish tacos and eat on the deck. We snorkeled all day everyday right from the deck of the hotel. We saw hundreds of fish, eels, stingray and a barracuda. We tried to find the octopus but they were hiding. The coral reefs are lovely. The ocean was so amazing that we never went to the pool one time. We usually stay at the pool most of the time. This was my 50th birthday trip. I loved this hotel and it’s staff and would highly recommend it.

Family

10/10

Exceptional

30 Jun 2026

Imelda

Tengo que dejar en claro que el hotel es all
Inclusive pero solo el desayuno tiene bufete, los restaurantes de la comida y la cena son a la carta 3 tiempos (entrada , plato fuerte y postre ) claro que puedes pedir los platos que quieras las veces que quieras , el snack bar tiene bocadillos desde hoy dog, alitas , hamburguesa y burritos con papas fritas todo el día. El hotel no tiene playa tal cual pero tiene acceso al mar a través de unas escaleras y el agua es súper cristalina nada de sargazo el personal del hotel es muy amable, el clima de la habítacion estaba ok en (17c o 68 f) no se podía bajar más , se mantenía fresco si cerraban las cortinas , en fin hay playas bellísimas cerca del hotel donde puedes ir caminando , otras a 8 min en carro como palancar. Si lo recomiendo 💪

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

John Steven

It was clean and very nice compared to other resorts in Mexico. Staff was helpful and polite. No complaints, I’d definitely stay there again.

Family_with_children

10/10

Exceptional

05 Jun 2026

mark

This is our second time staying here since February of this year. Totally love this place, been coming to Cozumel for over 40 years, I was so impressed with the staff and really everything from the restaurants to the snack bars across the street. All I can say is WOW. Should be back in October for dia de los Muertos celebration. See y’all soon and Thanks Again

Partner

4/10

Poor

21 May 2026

Jade

Mixed experience. The resort was clean, the snorkeling was excellent, and many staff members were friendly.

Unfortunately, service was inconsistent throughout our stay. The elevator was out of service twice while we were on the 7th floor, beach towels were frequently unavailable, room service often required multiple follow-ups, and beach service was minimal. The resort was generally clean, but the Bali beds were often left wet and dirty after rain or untidy after previous guests, and we occasionally had to clean them ourselves before using them. We were also asked twice whether we were celebrating a special occasion, shared that we were there for our birthdays, and nothing was ever acknowledged afterward. The vegetarian food was surprisingly poor, with one Mexican dinner consisting of roughly a quarter head of cauliflower with mole sauce (and nothing else).

After returning home, I attempted to contact management regarding these concerns, but the hotel refused to provide an email address for management or customer service and instead directed me to call the property from abroad.

We chose an all-inclusive resort expecting relaxation and convenience. While we don't expect perfection at all, we do expect the basics. These basic services required more effort than they should have. The refusal to provide any management or customer service email after our stay only reinforced that impression and reflected poorly on the resort's commitment to guest service.

Partner

10/10

Exceptional

17 May 2026

Zachary

My wife and I loved our stay here. The staff was super friendly and always accommodating. The dinning options were nice and diverse. They required you to make reservations each night, but when we went it wasn’t crowded and didn’t have any issues walking in at any time. We loved the fact that you didn’t need to pay for cabanas and everything was on a first come first serve basis.

Partner

4/10

Poor

27 Apr 2026

Cheryl

If you're expecting the traditional all inclusive with the party vibe and things to do, this is not your place. Felt like just being at a hotel.

Friends

8/10

Excellent

25 Apr 2026

Nathan

A solid 4 star resort. Perfect for late Spring, off-peak travel. I could see the pool/beach club and restaurants feeling crowded during peak travel weeks. Easy to relax at without being overstimulated too often.

Friends

10/10

Exceptional

23 Apr 2026

Holly

Clean rooms and great staff

Family

10/10

Exceptional

23 Apr 2026

Amanda Olana

This was the best all inclusive hotel for us and our kids. The staff was amazing and the rooms were fantastic. This hotel was so accommodating and welcoming. Highly recommend staying here. Juanito and Lucio were super.

Family_with_children

10/10

Exceptional

22 Apr 2026

Socorro

The staff was great , special mention to Fernanda hostess at Mexican restaurant. She is amazing resolves quickly any situation.

Family

2/10

Poor

19 Apr 2026

stephen

Won’t go back.

10/10

Exceptional

18 Apr 2026

Sherry Lee

The staff was friendly and very helpful. Always greeted with a smile. Loved it there.

Partner

10/10

Exceptional

14 Apr 2026

Shwetang

Nice quiet vacation

Family_with_children

10/10

Exceptional

11 Apr 2026

Nicholas

Everything was excellent. The snorkeling right our front is amazing. Food was exceptional. Service was great!

Family_with_children

10/10

Exceptional

09 Apr 2026

Katie

We absolutely love Fiesta Americana Cozumel! The staff truly goes above and beyond for an all inclusive resort. This keeps us coming back year after year. We cannot thank Arturo, Alejandra, Gabriel, Aaron, and Victor enough for making sure we had everything we needed to make the most of our stay. We were celebrating my fiances birthday on this trip and they went out of their way to make it a memorable day! This hotel offers incredible ocean view rooms, various restaurant options, multiple pools including a swim up bar, activities for kids and evening entertainment, and some of the best snorkeling. We cannot wait to return!

Partner

10/10

Exceptional

05 Apr 2026

Adam

I have nothing but good things to say about this resort. It had everything we were looking for and more. Staff was all excellent, especially Miguel our pool waiter. We did not leave the resort the entire week and thoroughly enjoyed our time. We have 2 young kids (2 & 4) and they also had a blast. I would definitely go back.

Family_with_children

8/10

Excellent

05 Apr 2026

David

Miguel at the pool side was amazing. Martin at checkout was very helpful. All serving staff were really great and positive to deal with.

Family_with_children

10/10

Exceptional

02 Apr 2026

Cesar

2nd time there and have no complaints. Great food and awesome service!

Family_with_children

10/10

Exceptional

02 Apr 2026

David Edward

My family of five had the best time ever. I have a child that is gluten-free and they had food accommodations at every restaurant for him with a variety a huge variety of foods. As a mom that was my biggest concern but it exceeded my expectations... The water/reef was beautiful. The staff was amazing. The property was safe and very clean. Overall this trip was a 10 out of 10..... Every restaurant had amazing food. Definitely someplace we come again.

Family_with_children

10/10

Exceptional

31 Mar 2026

Mikki Ann

Great place to stay!

Friends

8/10

Excellent

05 Mar 2026

Jamie

Room smelt like sewage for most of our trip… wish it had a walk in beach area. But overall love this hotel!

6/10

Pleasant

04 Mar 2026

Rick

Room was showing a lot of age...snorkeling by hotel is nice but it is across the street. All inclusive should also be more inclusive. Have some paddle boards or SUPs available and don't charge to rent snorkel gear. And get better bartenders who can make a proper drink!

Partner

8/10

Excellent

02 Mar 2026

Aaron

Clean Room, but there was a bad smell , that would come and go

The staff was excellent, very friendly
DJ Angel was great , and bar server Miguel was on point too.

Food was pretty good and overall a great value for the cost. We would recommend.

Great snorkeling from our beach too

Partner

6/10

Pleasant

28 Feb 2026

Anne

Staff was excellent... Room was okay. We had a matter sure with a plunge pool thinking we could enjoy pool in somewhat quiet atmosphere. Blaring from pop area was constant and not enjoyable.

Friends

10/10

Exceptional

28 Feb 2026

Amber M

We stayed in a honeymoon suite and it was absolutely perfect, I want to note that that room has two bathrooms with two showers, which was perfect. We were in room 520 and we absolutely loved it. The room is very divided into two so it’s great for people who are traveling in groups of three. The pool was very clean. The The Italian restaurant was by far our favorite the lasagna and chicken were amazing! We also enjoyed all the other restaurants. The drinks were great and the wine there was actually delicious, usually I don’t like the wine at the all-inclusives. The staff was all super friendly and definitely took care of you! The ocean was absolutely beautiful. It is easy to access from the stairs. I wish I would have gone in sooner to snorkel. The fish were incredible to see. It is definitely a resort for relaxation. This is not a party resort. We absolutely enjoyed our time here and it was definitely one of my favorite resorts I’ve ever been to!!! Thank you to all the staff at fiesta Americana. We had an amazing vacation.

Family

8/10

Excellent

24 Feb 2026

Clay

Good resort size and location. While nearly full, it didn’t feel overcrowded. Food generally good, with oriental, cevicheria and breakfast buffet standing out. Nice pool and beach club area. Great snorkeling. Things worked smoothly and enjoyable for large family group of 15. A bit run down in spots and room bathroom layout was tight. Some staff seemed a little fatigued. Solo bartender at main bar was not enough. Concierge , Juan Carlos, paid very nice attention although the vacation sale was always in the background

Family

8/10

Excellent

23 Feb 2026

Denise

Staff was nice. Would recommend more night life, the bar opens late & closes early.

10/10

Exceptional

21 Feb 2026

mark

Have been coming to Cozumel for over 40 years and have always wanted to stay at fiesta Americana, we were very impressed with the hotel staff and the rooms were amazing, great view of the beach front, room service, hell I could go on and on. All I can say for sure is that we will be back again very soon. Thank you

10/10

Exceptional

13 Feb 2026

scott

Clean rooms, great staff and restaurants.

Leisure Partner

8/10

Excellent

12 Feb 2026

Gail

Property:
The overall condition of the property is in need of a refresh.
Check-in:
After check-in you will meet with your concierge and will be pressured to attend a “welcome breakfast” for the following morning. They are trying to sell you a membership in their vacation club. We declined, but it was not easy. It was an aggressive attempt to get us to sit down with a sales person. Do your homework before you go so you understand what they are selling. And know that you will be giving up a couple of precious hours of your vacation if you agree to attend.
Food:
The coffee shop was great, the buffet, not so much. Don’t eat any food from the buffet that is not covered. Most of the food is covered to shield it from the birds but the food that was not covered often had birds landing in it.
Availability at the restaurants was great. We were able to get reservations with no problem.
Pool:
The pool area was nice. They offer several different options to choose from: wading, kid and lap pools. There was an adequate number of chairs and beds to relax and soak up the sun in all the pool areas.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Roberto

Awesome service

Leisure Partner

6/10

Pleasant

08 Feb 2026

Jessica

The staff was courteous, but they really pressure you to buy their vacation club package. The rooms were clean, but we had issues with ants every day, but they came to clean the room as soon as we notified them about it. We wish they had some sort of energy drinks. They do provide pool towels and they are large. The shampoo and conditioner in the bathrooms is not the best quality so you might want to bring your own. I would say this is a budget, friendly all inclusive compared to other hotels or resorts we’ve stayed at.

The servers at the restaurants were all top-notch and very helpful. Especially Angel and Edgar went above and beyond every day. They made our stay at the fiesta Americana much more enjoyable.

Leisure Friends

10/10

Exceptional

05 Feb 2026

pateick

great room, nice facility, great access to snorkeling. Overall great experience.

10/10

Exceptional

04 Feb 2026

Marianne Linda

7th time at Fiesta Americana Cozumel and will never go anywhere else.Absolulutely love the quaint resort and the cleanliness and the food and the complete experience.Have brought near 40 friends and family and many are repeat customers.Snorkelling right in front of resort is fantastic but perhaps the best thing about Fiesta is the staff that we have met over the years.When you arrive,you are greeted by the head porter Martin who is the most welcoming gentleman.
You then wake up and enjoy the most fabulous breakfast and are welcomed by a warm hug from the hostess Alex.You will likely meet Arturo ,the captain who will assure you that anything you want....just ask...I have known this wonderful genuine gentleman since our first stay and just cant say enough about my friend.
At breakfast you may be served by Gabriel who is also so friendly and welcoming.
Be sure to have a fantastic breakfast taco by my favorite lady Vicky...She works so hard and is just such a warm person.
We then move on to lunch and I am hard pressed to reccomend the many choices.You could serioucly overdoce on the freshest seafood or a fantastistc burger at the grill.Perhaps the ceviche bar may be my favorite beacause of my dear friend Jose who will gladly get you anything from the grill when you are seated at the Ceviche bar...
Head chef Jose is a wonderful gentleman constantly evolving the fabulous dinner menu.You may be welcomed by hostess Fernanda who is just so wonderful.
At your many dinner choices you w

8/10

Excellent

02 Feb 2026

Jefferey

Stayed on the sixth floor in a master suite ocean view. The room was decent. It's a two room design with two bathrooms and separate sitting / dining area. Started off the first day on the 3rd floor looking at trees when we had booked an ocean view on a higher floor. They were apologetic and rectified it the following day. The location of the resort is good, not far from town. The number of restaurants is limited, however the overall quality of the food was very good, with the exception of the lunch buffet on the beach which wasn't the best. The staff is very friendly and attentive. Martin, one of the porters, was super friendly and helpful both at the start and end of the stay.
Snorkeling out front is great and with a commercial dock many of the excursions pick you up right at the resort.
Overall this resort is a good option.

Leisure Partner

8/10

Excellent

26 Jan 2026

Christine Delores

Staff, room, food was excellent . We found it too noisy in the afternoon around the pool and at night . We were also disappointed that the buffet was not available in the evening.

Leisure Partner

8/10

Excellent

26 Jan 2026

Colin

Room was clean ,staff were very courteous and friendly. Only minor complaint is that bathrooms are very small.

6/10

Pleasant

18 Jan 2026

Zachary

Staff was good and courteous. Food was average. On site restaurants had the same menu every night of the stay. Schedule of dining options was not posted and a bit confusing. Breakfast and lunch buffet was exposed to the elements and birds. Depending on weather it was not comfortable to dine outdoors.

Rooms were comfortable and well set up.

Leisure Family

10/10

Exceptional

15 Jan 2026

Robert

I loved the taco shack as the food was awesome! The view off my balcony was awesome! The employees were wonderful. The snorkeling was good. Entertainment was good. I wish the pool was a little less cloudy. This was a great place for couples to spend quality time together as it’s relaxing.

Leisure Self

10/10

Exceptional

15 Jan 2026

Melissa A

It was

10/10

Exceptional

13 Jan 2026

Mei Bing Helen

I love the ocean, crystal clear water and colourful fish.

Leisure Family

10/10

Exceptional

13 Jan 2026

Wendy

Room was very clean, plenty of beach sun beds provided even if having to wait until afternoon, coffee bar was wonderful, buffet and staff especially hostess was amazing, snorkelling from Palmar to Fiesta was very good, shows were fun, particularly enjoyed the Italian restaurant, beach restaurants especially the seafood was delicious. Thank you for everything.

10/10

Exceptional

10 Jan 2026

Michael Joseph

We enjoy the views and being able to snorkel in front of hotel

Leisure Partner

2/10

Poor

02 Jan 2026

Michael

TRUE REVIEW- READ! Very small property, very small pool, lack of entertainment, speciality restaurants not good at all, foods poisoning at the lunch buffet, room is very noisy if there a events , 10 pm we still heard music very loud, New Year blast of music till 2:30 AM!
Booked ocean view room, check in and we figure out - we barely can see any sea! It parking lot view!
Lack of options for vegetarian, lack of entertainment! Staffs careless when u had foods poisoning!!! NOT RECOMMENDED THIS RESORT AT ALL!!
Beware of time share / vacation club guy patrolling at the lobby area! Overall you not feel welcome at all! This resort not the same like Fiesta Americana at Los Cabo’s, this resort not even close to Fiesta Americana los Cabo’s. Will not returned! If we can rate 0 we will do so!! 3 speciality restaurants, 3 not good at all! Mexican restaurants @ the resort the worse, my teenagers refuse to go back!

Check in a nightmare!!! After check in they sit you down with vacation club people!!! Come on !!! No common sense at all !!! We are waking up from 3 am and you really think we will want to sign up for vacation club !!!

Leisure Family

10/10

Exceptional

31 Dec 2025

Dinesh

Excellent overall experience including snorkeling diving pickup food and ambience. Excellent and friendly staff!!!

Leisure Family

10/10

Exceptional

30 Dec 2025

Trace Milton

The staff (Alejandra at the buffet, Juan and Aaron the bartenders at the beach) were fantastic! Everyone else were great too! Very friendly staff.
Rooms were a bit dated and oddly repaired (bathroom exhaust vents replaced with smaller vents than the original, and chaulking looked like I had done it, and that's not good..lol), but big rooms overall. Big balconies with great views on the 4th floor.
The restaurants were good and not too busy at the start of Christmas vacation. It was getting busier when we left. The sushi bar was very good. Buffet for breakfast and lunch had lots of selection.
The Grill and La Cevicheria restaurants on the beach had excellent food! The fish tacos were delicious.
Overall the food was what you would expect at an all inclusive.
Every night there were shows and quite often vendors with neat things (street painter, ceramics, clothing, etc).
Snorkelling right off the dock was really cool with lots of colourful fish to see. Water shoes helped getting in and out of the water as there is no sandy beach area.

Leisure Family

10/10

Exceptional

26 Dec 2025

lindsey

The room was very clean and everyone was extremely nice!!

10/10

Exceptional

22 Dec 2025

Jennifer

Room was perfect, staff were absolutely amazing, location was ideal, and everything was beautiful.

Leisure Friends

6/10

Pleasant

10 Dec 2025

Bruce

We love the location, the food is really good, the rooms are large and clean, the staff is friendly and attentive, and it is a good value for your money. The problem is the noise around the pool. In the afternoons they have pool games with the hostess screaming into a microphone with the volume cranked up. There are only about 10 people playing the games and they are all within 20 feet of her so no need to scream.....she really doesn't even need a microphone. In the evenings they have disco/dance music around the pool. Again, there are only about 10 people attending but the volume is cranked way up. They obviously don't understand the demographic of people the resort attracts. The entertainment is for single, 20 somethings, looking for action. The people staying there are couples/grandparents with young children, and middle-age to seniors who are in Cozumel for the diving and/or relaxation. It's hard to relax when you can hear and feel the vibration of the base when you're in you're in your room, and you can't sit on your balcony because of the loud screaming or music. I should note that all of the rooms overlook the pool and the ocean so you can't get away from the noise.
If you ignore the noise, I give it a 5. But you can't ignore it, so I give it a 3. We would love to come back, but that is highly unlikely unless the noise is addressed.

Partner

10/10

Exceptional

10 Dec 2025

Karyl

This was our sixth stay at Fiesta Americana Cozumel. The resort is consistently maintained. The staff is great. Many of the staff are familiar to us and we love seeing them each time we stay.

Leisure Partner

4/10

Poor

09 Dec 2025

Lyle

The hotel is very nice, large rooms and good food. The reason for the poor review is because of loudness of the pool and staff performing pool a activities. The constant noise starts about 3:00-5:00 and again around 7:00-9:00. You cant get away from it since all rooms face the pool. Its impossible to sit on your balcony and read a book. I hate to say it but I do not plan to go back.

Leisure Family

8/10

Excellent

09 Dec 2025

pedro

Staff was great Manuel in the pool area was awesome. We had a family vacation the hotel was great for the occasion

Leisure Family_with_children

4/10

Poor

07 Dec 2025

William

They treat the hotel like a night club. Pounding base music all day until late in the evening, reverberating to all rooms facing the ocean/pool. And when they do the Karaoke by the pool, it's just CRAZY. Never again.

Leisure Friends

8/10

Excellent

06 Dec 2025

Scott

The staff was very friendly and concerned with customer satisfaction. We were asked frequently by the staff if everything was going well and what services could they provide to make the experience more pleasurable.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Stephen

Staff was so kind, helpful and friendly.

Partner

10/10

Exceptional

20 Nov 2025

Ronald

Not fancy, but our favorite place to stay on Cozumel. It is out of town, so nice and quiet. Very good snorkeling, and pier to meet dive boats. Staff are excellent. Food is good but typical for resorts, with somewhat limited variety. Inexplicably, ice cream is not available at the coffee bar until after 1:00!! It is right there in the cooler, but they wouldn't serve it to us. Hopefully that will change, but even if not, we plan to return.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Danny

Was all excellent with everything I did and stayed in.

Leisure Friends

10/10

Exceptional

31 Oct 2025

Azahea

Clean up to date room witb toiletries with all amenities on site. Fully stocked and cleaned room daily

Leisure Partner

10/10

Exceptional

27 Oct 2025

silvana

Enjoyed our stay

Leisure Partner

8/10

Excellent

27 Oct 2025

Ryan

Check in process was lengthy, sat around for an hour while waiting for room to be ready. To be fair we also got there at about 2:30, which is before check in time. During this time we were approached by a time share sales person who was somewhat pushy. He kept trying to get us to do the timeshare presentation for the next few days whenever we would see him around the hotel.
Restaurants could use a varying menu, same 5-6 entrees offered each night. Portion size was on the small side if you are used to american sized meals. It was fine for us, we are not big eaters, but some may want to be sure they order appetizer, and soup, entree, and desert in order to be filled.

Leisure Family

8/10

Excellent

23 Oct 2025

Peggy Murphy

Great pol and ocean. But could have more restaurants open.
Great buffet for breakfast. Great shrimp and fish tacos at seafood place.
Not too pressured to do timeshare tour, which we didn’t do.

10/10

Exceptional

15 Oct 2025

Tailis

We had a great time in off season. The property was clean and service was great. Ac was very cold. I love the beds and lounging. Plenty of access to towels. I loved that the food in buffets were closed off for bugs. Because it was off season it wasn’t crowded and very pleasant. The water is beautiful with many fish to see. It was so warm and clear.
Pool service was fantastic. Aaron was great. The seafood restaurant had some of the best food I’ve had at an all inclusive. Taxi ride to downtown was about $15 and 10 minutes. Plenty of seats and towels.
Cons:
Kids club didn’t open until 12.
The buffet wasn’t open at night but you need a reservation to the restaurants. The Mexican restaurant was great but we did not like the Asian.
When checking out the elevator was broken. We were on the 6th floor. I traveled with 3 kids solo and had several bags and a stroller and no one would answer the phone for help.
The spa amenities do not come with service when you book. I’ve never been to a resort that doesn’t let you use the hot tub or sauna if you book a service. We all had massages and weren’t allowed to use the amenities.

Leisure Family_with_children

6/10

Pleasant

15 Sep 2025

Larry G

This is our ninth time to stay here, but the first in ten years. The nighttime restaurant food quality is significantly diminished, while the daytime offerings were about the same. The nightly entertainment outdoors was extremely loud from 8 p.m. to 10:00 p.m. Not conductive to a quiet place to watch the sunset or go to bed early. The staff is EXCELLENT and very attentive.

Leisure Family

10/10

Exceptional

11 Sep 2025

Monserrat

Love snorkeling! Be aware there's no beach within the hotel

Leisure Family

10/10

Exceptional

04 Sep 2025

Selma

Mi esposo y yo estuvimos dos días en el hotel, de lo único que nos arrepentimos fue de no quedarnos más días porque disfrutamos muchísimo la estancia

Leisure Partner

10/10

Exceptional

26 Aug 2025

Landa Leigh

This was our third time visiting this resort. We love it but sadly the nagging for time shares has gotten worse.

Leisure Friends

10/10

Exceptional

25 Aug 2025

Edith

Food was amazing. The room infront of ocean view. Wanna come back

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Shaili

Water was leaking from ceiling when it rained. Water flow from shower was so slow. There was a huge ant infestation that was present throughout our entire stay. The first day wee were given pastries as a gift upon our first arrival, and was surrounded entirely by ants everywhere in large quantities. We immediately called room service to put a stop to it, and we were given a can of bug spray that was almost empty. The days after we had ants all over the floors at random places in time. They were from the floor, to behind the bed frame, or sink. It was uncomfortable knowing that each time I set foot in the room, ants could be near or on you when you're sleeping. It ruined the enjoyment of the rooms. This is beyond disgusting and UNACCEPTABLE. It needs to be addressed immediately so other guests do not have this type of problem.

The bartenders need more experience on how to make cocktails. All drinks were mainly fruit juice and colored syrup with less alcohol. Sometimes it felt they were improvising instead of following certain recipes on how to make drinks properly.

Food is a mixed bag. There is not much to choose from when it comes to buffets compared to other resorts, but the food is generally flavorful and good. By the third day you can definitely see that the food is repetitive during the lunch buffet. A rotating menu can also be nice at each of the three restaurants. It can definitely benefit from more variety, food options, and more vegetarian options.

Leisure Family

10/10

Exceptional

24 Aug 2025

robin

Absolutely beautiful resort. Our room was magnificent. The views from both the living room and the bedroom were stunning. We had an enormous bath in our bedroom. Our wonderful housekeeper Anita restocked our fridge and water and cleaned our room beautifully every day. What a treat after our daily adventures. We had a couples massage. I can’t say enough about the pampering we received from Yazmin and Naomi. Wow!!! Miguel was our favorite server, at the pool. I always had a dink in my hand. 🍹😃 The food!!!! Omg. Arturo….. gracias!!🙏 he truly takes such pride in what he does. I’m missing so many incredible people in this post. Just know. We can’t wait to return! Bravo!

Leisure Partner

10/10

Exceptional

22 Aug 2025

Alvaro Ramirez

We had an excellent stay at Fiesta Americana. We visit often and this in now our new favorite hotel. Service was excellent from the front desk to the pool waiter. Special thanks to Miguel, Jose, Manuel, Ruby, Gabriel & Christian. What really pleased us is when my son had an earache we were going to take a taxi to the pharmacy, they called the pharmacy themselves, ordered the medication for us, and had it delivered to the hotel within 45 minutes! We were very appreciative. They took great care of us. Food is delicious and so were the drinks. Upgrading to a room with a private pool is well worth it. Only negative is no beach to walk into the ocean, it’s still a beautiful view though with being able to snorkel and jump right into the ocean.

Leisure Family_with_children

4/10

Poor

19 Aug 2025

Natali

The property is for snorkeling, there is no beach access. I arranged birthday decorations and the price went up from original quote. Then once there, product was not delivered on time. I had to continue to badger staff to see when it was going to be completed. Caused Stress and delay on enjoying the facility.

10/10

Exceptional

14 Aug 2025

Larry

Nice snorkeling. Good food. Friendly people

8/10

Excellent

09 Aug 2025

Angelica

We had a great time!

Leisure Family_with_children

8/10

Excellent

06 Aug 2025

Jacqueline

The property was stunning and felt very quaint on the beach.

10/10

Exceptional

04 Aug 2025

larry

We enjoyed the snorkeling and the food

10/10

Exceptional

01 Aug 2025

DIANA

The Stars of this resort is The Staff. We felt special from the moment we arrived until the day we left.

2 things we missed: the ocean breeze and the sound of the surf. Being on the mainland-facing side of the island, you don’t get the ocean breeze & having no beach area means no surf to lull me to sleep.

A couple notes: 2 options for breakfast: the buffet that’s outside and across the street & room service.
No buffet for dinner. You can make reservations at the restaurants or order from room service.

It is a small resort, but fun. The pool is lovely. The snorkeling on the beach area is beautiful & filled with beautiful fish and reef.

Leisure Family_with_children

6/10

Pleasant

26 Jul 2025

michael b

Room service was terrible food was delivered cold and not fresh. Dinner reservations were very limited

Leisure Partner

10/10

Exceptional

14 Jul 2025

CLAUDINE

Traveled with a group of 6 and we had a great time. Had a 3 bedroom that gave us plenty of space. The water was amazing for snorkeling, kids loved the pool. Staff was great, favorite restaurant was the grill by the water and buffet for breakfast. The other restaurant for dinner was just okay, took at least 2 hours each night to eat dinner, service was very slow and food at times was not good.
Over all minus dinner we had a great time

Leisure Family

10/10

Exceptional

13 Jul 2025

Kaleena

Family Vacay 2025

We enjoyed our stay at Fiesta Americana in Cozumel. The staff was helpful and friendly, rooms were spacious and clean, and the food was great!!! We traveled with 14 total, and all had a great time!

Friends_and_family Family

4/10

Poor

07 Jul 2025

Alphonse

Entertainment activities not so great. Open bar with unlimited drinks but not very generous with the alcohol

Leisure Partner

10/10

Exceptional

07 Jul 2025

WENDY

Everything was great, but I want to give a special shout-out to all the hotel staff.
Front desk, waiters, bartenders, cooks, housekeepers… everyone was doing an amazing job! You can truly see the effort, dedication, and kindness in the way they work. Thank you for making our stay so enjoyable!

Leisure Family

10/10

Exceptional

01 Jul 2025

Diane

We really enjoyed staying at this all inclusive resort. The facilities were beautiful and we really enjoyed the nightly shows.

Leisure Family

10/10

Exceptional

28 Jun 2025

Alyson

This place was perfect. The staff were amazing and attentive. Really wonderful! It was a smaller resort which we loved. But it had all the amenities of a larger resort. For the most part the food was very good and the restaurants were good . The kids had a ball. I’ve stayed at many all inclusives and I would go back here in a heartbeat. The rooms were very clean and well stocked. Room service was always prompt. Snorkeling was good right off the hotel . All in all a fantastic place to stay

Leisure Family

8/10

Excellent

22 Jun 2025

Laura

Overall our family of 4 with two teenagers had a good stay. As with any AI there were pros and cons. We were on the 6th floor and the view was amazing, but FYI trees would block many lower floor views. The pool is redone beautifully, and the over water terrace beds are amazing. Great snorkeling out front (bring your own gear). Great drinks with quality booze options, but no alcohol served until 11 AM. The restaurants were excellent, we loved the lunch cevicheria, however the buffet wasnt very good and there needs to be a net around the whole dining area to keep birds out of the food that’s not covered. Check schedule and make online reservations for dinner at the restaurants, no limit but not all are open every night. Wished there were more activities during the day, the evening entertainment was ok- I think the fire show is the highlight but we weren’t there for that. Air conditioning was great in one of our rooms but wouldn’t get below 23c/75f in the other. Overall an awesome hotel for adults but there are better options for families with kids.

Leisure Family

10/10

Exceptional

17 Jun 2025

Monica

Beautiful Resort, great staff and good food. The only con was as soon as we got there we were greeted by a “concierge” that was trying to get us to listen to a 90 minute sales pitch for a membership to the hotel chain.

Leisure Family

10/10

Exceptional

15 Jun 2025

Alma

The whole staff is very friendly and caring the restaurants were great as well I really loved the atmosphere can’t wait to return again.

Leisure Partner

2/10

Poor

12 Jun 2025

Blanca

Some of the staff was very friendly and great customer service with us but we did have issues with our room. One of the showers in the room didn’t work as soon

10/10

Exceptional

12 Jun 2025

Sarah

Good food and staff was excellent!

Leisure Family

10/10

Exceptional

09 Jun 2025

Kelly

Foods great. Very friendly staff

10/10

Exceptional

08 Jun 2025

Elizabeth

Every staff member was extremely nice and very helpful. The food was really good. Especially the quesadillas you can order at the buffet. Check in and out was really easy. The spa was so relaxing. The pool is pretty spacious and is always clean. The waiters were always extremely fast with refilling your drink or taking away empty plates. Housekeeping always made our room look spotless. Overall we were very pleased and we had a great time.

Leisure Family

10/10

Exceptional

04 Jun 2025

Makenzy

I was so sad to leave Fiesta, we got on first name basis with all the staff. One which continually called me “boss” and would bring me a new drink every time I was empty. It was such a cool vibe, it was a party everyday but also relaxing. Every restaurant had great food options all included, drinks were top notch, that views, the snorkeling, the amenities to get around the island. It was just such a blast, we definitely will be coming back but this time for longer!

Leisure Partner

10/10

Exceptional

01 Jun 2025

israel

Had an awesome time, service was awesome. Hotel was awesome. Everything was good out of this place. Definitely will come back again.

Friends_and_family Family

6/10

Pleasant

30 May 2025

Harry

Let down.

I have stayed at 4 other Fiesta Americanas and some on repeat occasions. This one is not at the same level as the others. The engineer team must be very busy there. Service was fantastic. Food was not so great. Location is also very good. For the rate charged and my previous experiences at other Fiesta Americana Resorts, I expected at least the same.

Friends_and_family Family

10/10

Exceptional

23 May 2025

Alan Justin

Wasn’t given my VIP Gift or Upgrade Options wasn’t never mentioned by the staff upon check in.

Leisure Family

10/10

Exceptional

22 May 2025

David

Fiesta is a great place. Ease and convenience throughout the whole trip which are the main points I look into a place/resort.