Name: Kinta Kan Boutique Hotel
Address: 424 Calle 4 Nte Centro, Cozumel, 77600, MX

2/10

Poor

08 Apr 2026

Mauricio Daniel

My experience at this hotel was quite disappointing. During my stay, I found two cockroaches in the room, which is already a serious hygiene issue. I reported it to the person in charge expecting an immediate solution, but his only response was, “I’ll report it,” without offering a room change or any alternative. Honestly, I expected a much more professional reaction to a situation like this.

Another negative point was the condition of the mattress: completely worn out and sunken on one side, making it very uncomfortable to sleep. This is something basic that any hotel should take care of, as it directly impacts the guest’s experience.

Additionally, the green areas showed a clear lack of maintenance. The grass was overgrown and poorly kept, giving an overall impression of neglect throughout the property.

Overall, these are issues that carry a lot of weight and could be resolved with better management and customer service. Unfortunately, it was not a pleasant stay, and I believe there are many areas of opportunity that the hotel should address urgently.

Partner

6/10

Pleasant

14 Mar 2026

Cynthia

Clean room, but toilet was loose. Grounds in dire need of upkeep. And the pool to be drained, and acid washed.

Self

10/10

Exceptional

08 Mar 2026

Olivier

Très bon accueil. Petit déjeuner correct. Nous avons pu laisser nos bagages à la réception pour le dernier jour. C'est vraiment un plus. Bon hôtel bien placé et un personnel très sympathique.

Friends_and_family Family

6/10

Pleasant

05 Mar 2026

Stewart

Greta staff but property is not as shown in the pictures .. very run down

Friends_and_family Friends

10/10

Exceptional

05 Mar 2026

Ellison

Hammocks and chairs by pool, refillable water available, welcoming staff, air conditioning works very well.

10/10

Exceptional

27 Feb 2026

Anthony

Clean room, friendly welcoming staff, quiet relaxed.

8/10

Excellent

22 Jan 2026

Garett

Very nice staff… simple little place… basic clean rooms … self serve coffee and toast in the morniing.

8/10

Excellent

16 Jan 2026

Stephen

There are good things about this hotel. It is old but very clean. The location is great! It is walking distance to El Centro (about 1/2 mile). The hotel staff were amazing (very helpful)! I did run out of hot water a couple of my showers. Also, the sheets were thin they were so old. However, very clean. But for the price, it was good. If you are on a budget. I would recommend it.

Leisure Partner

8/10

Excellent

11 Jan 2026

Brenda

AC worked well, wasn’t quite as nice as the pics made it look, but it was clean and despite some language barrier the staff was helpful and friendly.

10/10

Exceptional

29 Dec 2025

Phil

Rooms were cleaned daily. The place was clean overall. Everything worked fine. Definitely stay here again.

8/10

Excellent

07 Dec 2025

Márcia

Quarto espaçoso arejado bem equipado, chuveiro muito bom, ar condicionado, internet, TV. Próximo da praça e do Ferry, bem localizado, excelente custo benefício. Tem piscina. O café da manhã estava incluso bem básico e só ofertado após a funcionária confirmar na minha reserva se constava.

Partner

4/10

Poor

04 Mar 2025

Cecilia

Mucho ruido y no hay nadie en recepción en la madrugada y hubo un problema de violencia .

Friends_and_family Friends

10/10

Exceptional

03 Mar 2025

Mélijade

Great staff!!! Everyone was amazing. You get what you pay for but with great service. And the hotel cat is very friendly!

Partner

2/10

Poor

02 Mar 2025

Lita

This property was not at all as described or as shown in photos. It was rundown, poorly equipped & maintained & had at least one resident cat with many cat visitors who used our front yard as a litter box. There were 3 antiquated locks that needed to be unlocked by various keys each time we returned. It was time consuming & scary & we only had one set of keys for the 3 of us. . After the first week I could no longer stand the smell, the cats & the whole set up so my sister & I moved out after finding another place. My cousin could not find other accommodation without a refund & was only able to leave a day early. I was very angry & disappointed with Expedia for listing this property & for the rating it received. It should be removed from their listings. I sent many messages to Management but little was done. I wrote before my arrival about my being terrified of cats and he assured me they had none but on occasion the neighbour’s cat came in the courtyard. That was not true as that cat was there all the time & being fed by the hotel. It made my stay a living hell, my worst nightmare. I am expecting an apology & reimbursement & removal of the property from Expedia.

Leisure Family

4/10

Poor

07 Feb 2025

Peter

Beds are super old and uncomfortably hard with moldy pillows to match. Shower is a joke that gets the bathroom floor wet when turned on. No privacy as everyone can hear everything and window shades can easily be seen through when drawn down at night.

Leisure Partner

6/10

Pleasant

12 Jan 2025

Sandra

Good for basic stay. Shower weak and amenities few but good location for walking. A decent place to sleep.

Leisure Partner

4/10

Poor

20 Sep 2024

Ashley

Older property

Business_and_leisure Friends

6/10

Pleasant

30 Jul 2024

Gene

not a great value

not a great value. I paid $50 USD off-season on a Monday night. Internet really is non-existent (I think the bandwidth was being eaten by staff where my room was close to, but it still was bad off hours). Breakfast was basically coffee. Nobody was around when I showed up at 5p to check in. I had to call a number taped to the door. check out is 11a. better places.

Self

10/10

Exceptional

08 Apr 2024

Georges

Weekend at Cozumel

I loved my stay at the hotel, the staff are very welcoming and its close to all the activities.

Self

10/10

Exceptional

08 Apr 2024

Nuala

Beautiful boutique hotel in Cozumel with breakfast

It was a quaint little place, very cute boutique hotel with breakfast in the morning and free water. Nice pool and loungers to relax in.

Self

8/10

Excellent

08 Apr 2024

Kerrie

Lovely clean pool. Small hotel, rooms straight onto pool. Breakfast included, simple but fine.

6/10

Pleasant

08 Apr 2024

Ronald

Pictures do not represent thecurrent condition. Queen beds are really double beds. A good place to meet native speakers.

Leisure

8/10

Excellent

26 Mar 2024

Jolyon

Quiet friendly place, clean comfortable rooms, lots of hot water and cool AC after a long day out and about. Comunal kitchen is supplied with breakfast items and is a great place to exchange experiences with other travelers.

10/10

Exceptional

08 Mar 2024

Robert

Great place close to great restaurants and bars would definitely recommend

Partner

10/10

Exceptional

21 Feb 2024

Daniela

We really enjoyed our stay here because the staff were so kind, especially Mario. Cozumel itself is very safe but this property is very safe and we never felt threatened.

Leisure Family_with_children

6/10

Pleasant

17 Feb 2024

Terry

Warning under construction!

It’s a real boutique hotel. Nothing fancy. Very clean and comfortable, the pool was nice. The property has a full kitchen area that is shared with the guests, which makes it good for longer stays to prepare your own meals.
At the time that we booked, they are doing construction, adding a second floor to the hotel. It was extremely noisy during the day with the construction. It was impossible to stay in the room, or even really hang out by the pool.

Partner

6/10

Pleasant

20 Jan 2024

Pete

Musty Selling Room

The hotel was mostly fine, and the staff was friendly. It was a little run down and our room definitely had a musty smell. I could recommend the place, if not for that.

Partner

10/10

Exceptional

16 Feb 2023

Zaira

Great service and attention, always attentive to our arrival and helpful with directions. Pleasant stay!

Leisure Partner

10/10

Exceptional

07 Aug 2022

Anne

Very simple yet nice place in the heart of things-not in middle of touristy area but within walking distance-nice pool and staff-would definitely stay here again

Leisure Family

10/10

Exceptional

06 Dec 2021

Damien

Great for families on a budget

Hotel is simple but nice and well located. Short walk to Main Street and other restaurants. Pool was great. Staff was nice and helpful. Most of the front desk staff speaks English. I would stay there again.

Friends_and_family Family

8/10

Excellent

20 Nov 2021

Christina

Nice cool air conditioning. Rustic old town feel. Run down neighborhood

Leisure Partner

6/10

Pleasant

16 Nov 2021

Sandra

Kinta Kan is an off the beaten track place. They have nice grounds and basic rooms. The room we stayed in was right next to the lobby. I'm not sure if other rooms would have the same problem, but it was very loud in our room with lots of people taking. Although they were outside it sounded like they were in the room with the windows and doors shut. It was fine for a one night stay, but I wouldn't stay long term

Business_and_leisure Partner

8/10

Excellent

21 Jul 2021

Verified traveler

Good location and good price performance!

We stayed here during our scuba diving days. Located close to the city center and harbor which makes it easy to go around. Very fair price compares to the quality!

8/10

Excellent

18 Jul 2021

Enrique

We’ve stayed here before and will return in the near future. We love the property, staff and confort of the Kinta Kan.

Partner

8/10

Excellent

11 Jun 2021

Maria

Simple & comfortable

Great place, it's quiet, simple and comfortable, loved the pool and the hammock. Everything was clean and the staff was friendly.

Friends_and_family Family

10/10

Exceptional

17 Apr 2021

Verified traveler

The rooms are small but very clean and comfortable. The pool area is nice and the staff let us leave our bags for a few hours at the front desk. Ots a ten minute walk to the ferry and water front.

Leisure Friends

10/10

Exceptional

15 Jun 2020

Raquel

The junior suite was clean and spacious. The pool was large and big towels for lounging. Breakfast was continental.

Leisure

8/10

Excellent

07 Feb 2020

dean

Great comfortable basic hotel

This is a good basic place to stay. The rooms are clean and comfortable but not fancy, Good shower pressure and hot water. The pool area was nice with some loungers available. Some have complained about noise from the way all rooms face the pool but I didn't experience any problems. The free breakfast is enough to start your day: cereals, juice, coffee, toast and jams, fruit, granola bars, etc. Receptions staff was very helpful. They spoke English and allowed me to leave some of my luggage with them while I went on an excursion after check out. The hotel is enclosed from street noise an was quiet. The entrance is pretty inconspicuous in a residential area so be sure to get the address. It was about a 5 minute walk to the water and it was very convenient for reaching the ferry dock. For the price I would recommend Kinta Kan for a good, clean, comfortable basic stay.

Self

8/10

Excellent

03 Jan 2020

Verified traveler

Pleasant stay

We had a pleasant stay at kinta kan, only downside: sinks and showers leak so it was a bit of a water ballet every time we used the bathroom.

Partner

8/10

Excellent

30 Jul 2019

Yolanda

Some hours there is not attendant

Partner

10/10

Exceptional

01 Apr 2019

Enrique

Kinta Kan Cozumel

We loved the place and will definetly return. The staff was great, Location was excellent and facilities were nice and confortable.
Daniel and the night front desk gentleman (sorry forgot his name) were really pleasant and helpful.

Partner

10/10

Exceptional

26 Mar 2019

Verified traveler

I reviewed this property three weeks ago when we went there for three nights and we highly recommended it then! This time we liked it even more! We were able to get a room with a King sized bed and it was FAR superior to the regular room we had before. This room had a table to put your things on, a chair to sit in and a super comfortable bed! There was a mirror on the wall above the bathroom sink (not a tiny 8\" X 10\" mirror leaning against the taps as before) and Daniel at the front desk was a BONUS. He explained many things to us about the culture in Cozumel and suggested some restaurants in the area that serve delicious food. He also ordered a taxi for us and secured the price when we headed to a Beach Club. If we go back to Cozumel, we will book the Kinta Kan Boutique Hotel for sure!

Leisure Partner

10/10

Exceptional

11 Mar 2019

George

Easy ck in, a drawer in the room a fan más more light in te room

Leisure

10/10

Exceptional

09 Mar 2019

Victoria

We stayed for three nights and were impressed with the layout (all rooms opened to the sunny pool area) of the hotel. The space was utilized very well. We liked the cooling effect of all the tall hibiscus and other leafy and floral trees along the short 10 foot, straight path from the street that leads directly to the small lobby. We arrived 4 hours earlier than check-in, hoping just to leave our bags until the 3 PM check-in time and they sped up the cleaning process and got our room ready for us! They called taxis for us twice and the breakfast, although high-carb, was at least something to tide you over for a couple of hours (cereal, toast; no fruit). I did not like that the only mirror in the room was 8\" X 10\" and was just leaning behind the bathroom faucet (pretty difficult to use a curling iron while holding a mirror in one hand and there is nowhere to prop it up). \"Splurging\" for a larger $10 mirror above the sink would be really nice. Otherwise, we loved our stay at Kinta Kan and will be back there in a couple of weeks for more. The pool was a perfect temperature, beds were fine, internet worked well, the staff couldn't have been more friendly and helpful and the location is perfect! (maybe three blocks straight toward the ocean and then another pleasant stroll past \"Wet Wendy's\", the Scotiabank, lots of stores and you're at the main square). We looked forward to seeing all the animals others mentioned, but there was only one super friendly cat! Thumbs UP!

Leisure Partner

8/10

Excellent

08 Feb 2019

Verified traveler

Our experience is not typical. Because of unforeseen circumstances we could not stay in our booked room, but the owner generously made whole apartment available to us!!

Leisure Family

8/10

Excellent

07 Jan 2019

Kristoffer

Nice little hotel in quiet area of town

Quite a nice little hotel in a quiet area of town, about ten minutes walk to the central plaza. Very friendly staff and nice courtyard/swimming pool area. Only downside was that since all rooms face the courtyard and the windows/doors are not soundproofed, the noise level can be a little high.

Partner

10/10

Exceptional

15 May 2026

Brigitte

grat clean, need a few paint on the walls

Business

6/10

Pleasant

23 Apr 2026

Dulce Ariadna

Considero que es buen lugar y el personal amable, pero si hace falta limpieza sobre todo en el baño

Self

10/10

Exceptional

13 Apr 2026

Manuel

Bien sin problemas

Partner

10/10

Exceptional

10 Mar 2026

Cyril

Top

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Christopher

Buena limpieza, ambiente tranquilo, y la alberca es justa para relajarse, sin duda volveré a hospedarme aqui. :)

Leisure Family

6/10

Pleasant

28 Jan 2026

Paco

Hotel básico

Friends_and_family Family

4/10

Poor

03 Jan 2026

Yoandra

En la página se muestran unas fotos que no coinciden con las características reales de la propiedad,deberían mejorar la calidad del baño tienes accesorios muy viejos como la ducha ,la taza del baño se mueve y eso es peligroso para los clientes ,la chica que nos atendió muy agradable pero no regresaría al lugar

Business_and_leisure

10/10

Exceptional

28 Nov 2025

jose

Muy amables y bastante tranquilo

Business_and_leisure Self

10/10

Exceptional

01 Nov 2025

olga celeste

La limpieza, ubicacion, atencion, lugar

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Juan

A

10/10

Exceptional

24 Aug 2025

vanessa

Céntrico
Faltaría lugar de estacionamiento

Leisure Family_with_children

6/10

Pleasant

22 Aug 2025

Luis

La piscina estaba verde. El baño se encharca, había una cucaracha en el cuarto.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

María

Renovar carpintería

8/10

Excellent

22 Jun 2025

Alison

Se encuentra en una zona muy cómoda ya que está apocas cuadras del centro y de tiendas de conveniencia. El hotel cuenta con lo básico, es muy tranquilo

Leisure Family_with_children

2/10

Poor

18 Jun 2025

Soledad

Habitación con animalitos

Cuando nos entregaron la habitación, al abrir salió un gato, desafortunadamente mi hija es alérgica , ya no pudimos quedarnos,

Friends_and_family Family

8/10

Excellent

30 May 2025

Severiano

Me gustó el precio, pero el colchón en mal estado, los muebles y alberca necesitan mantenimiento

Business_and_leisure Self

10/10

Exceptional

26 May 2025

Claire

Top sympa

Hôtel sympa bien situé joli cadre piscine

Friends_and_family Family

8/10

Excellent

11 Mar 2025

Eric

Es un lugar tranquilo para descansar, hay aspectos a mejorar pero se nota que se trabajan en ello. La atención cálida y amable.

Leisure Family

10/10

Exceptional

15 Feb 2025

jorge

Conveniente cerca del centro

Leisure Partner

10/10

Exceptional

30 Jan 2025

José Antonio

Buena propiedad solo un poco lejos del muelle

Leisure Family

10/10

Exceptional

26 Nov 2024

Francisco

Todo muy bien muy tranquilo

Leisure Partner

4/10

Poor

13 Nov 2024

Miroslava Josefina

Le Falta limpieza y mantenimiento a las instalaciones. El baño de la habitación con mal funcionamiento se mantuvo tapado. Alberca sucia. La cocina descuidada. El desayuno que anuncian en la página se trata de un cereal con autoservicio no hay Restaurant menos mesero para que atienda la cocina. El personal que atiende no es tan atento. No lo recomiendo.

Leisure Family

10/10

Exceptional

11 Nov 2024

Flavio M E

Ótimo atendimento.

Partner

10/10

Exceptional

26 Oct 2024

Jorge

Estaba un muy buen lugar cercas de todo le aeropuerto del malecón

Leisure Partner

10/10

Exceptional

26 Oct 2024

Jorge

Todo estuvo muybien un hotel muy bonito muy tranquilo...nos la pasamos de lo mejor

Leisure Partner

10/10

Exceptional

21 Sep 2024

Gabriela

Excelente ubicación

Leisure Partner

10/10

Exceptional

26 Aug 2024

Ricardo

Un hermoso lugar

10/10

Exceptional

25 Aug 2024

oscar

Sin duda alguna un lugar recomendable

Friends_and_family Friends

4/10

Poor

20 Jul 2024

Eduardo

Salió más caro de lo que decía en la página
El lugar estaba viejo
La alberca, verde de mugre
En todo el lugar estaba un gato (mi esposo es alérgico) el gato se metía a todas las habitaciones y es agresivo con los niños
La cama súper dura, sucia y viejos los colchones, todo les tronaba

Business Family_with_children