Name: InterContinental Presidente Cozumel Resort & Spa
Address: Km 6.5 Carretera A Chankanaab, San Miguel De Cozume, 77600, MX

InterContinental Presidente Cozumel Resort & Spa

Cozumel · Mexico

Km 6.5 Carretera A ChankanaabView location

100 reviews shown

10/10

Exceptional

05 Aug 2026

Danielle

Really loved the hotel . The pools and beaches were beautiful. Be sure to bring your snorkeling gear as it is truly amazing. The food was very expensive and just ok . Take a taxi to town and eat locally would be my recommendation. We would definitely stay at this hotel again .

10/10

Exceptional

04 Aug 2026

LUIS

Amazing simply amazing make sure you include your breakfast in the reservation.
We reserved a Catamaran for the family and the experience was unforgettable!

10/10

Exceptional

02 Aug 2026

Luis

Mi familia y yo felices...muy atentos todos..el hotel hermoso...cozumel precioso...en verdad un deleite...muy recomendable

10/10

Exceptional

31 Jul 2026

Matt

The Presidente was arguably the BEST experience I’ve had at any hotel/resort. We will be back and can’t recommend it enough. I’d personally suggest getting a room that opens to the beach, it’s so nice being able to walk ten yards out your door and directly into the ocean!

10/10

Exceptional

30 Jul 2026

ROBERT

Amazing hotel!

10/10

Exceptional

28 Jul 2026

NOELLE

The entire staff was wonderful, clean grounds and very comfortable rooms.

10/10

Exceptional

27 Jul 2026

Trent

Staff was extremely helpful and courteous to us. We will definitely come back on our next trip to Cozumel.

10/10

Exceptional

26 Jul 2026

claudio

El mejor hotel de la zona

10/10

Exceptional

20 Jul 2026

Sterling chad

Will definitely return!

10/10

Exceptional

19 Jul 2026

Dan

Best property in Cozamel

Partner

10/10

Exceptional

19 Jul 2026

Richard

Loved our stay

10/10

Exceptional

18 Jul 2026

Stephen

This was our second stay at the El Presidente and we will continue to stay there on any subsequent visits to Cozumel. We’ve stayed at all inclusive resorts on the island in the past, and they can’t compare. Yes, it’s a bit more expensive but worth every penny. There’s a reason the El Presidente is usually listed as one of the top resorts on the island!

Family

10/10

Exceptional

18 Jul 2026

Jamie

Loved it here and Ruben was amazing!!!

Family

10/10

Exceptional

15 Jul 2026

Tania

This was a very nice property. Went there with my two young kids and they enjoyed going from the pool to the ocean. I could keep an eye on them the entire time. The beach in a cove so it was perfect water for them to play and snorkel. Food was good. It was a chill ambience.

Family_with_children

10/10

Exceptional

13 Jul 2026

Erin

We were surprised by how much we enjoyed this property. First, the snorkeling was outstanding. There is a large reef in front of the property. We saw a significant amount of fish during all of our snorkels including large manta ray, puffer fish, barracudas, parrot fish, and so many others. The ceviche was excellent. The rooms also had Nespresso machines and the property had vanilla lattes. There were plenty of chairs available on the beach. The water was gorgeous. The hotel transportation was also good.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2026

Yvette

From the time arrived the staff made it clear they were they to help and be of service. The rooms were well maintained and they ensured you had everything you needed daily. The amenities were well kept and I seen someone cleaning the pool daily.
The breakfast buffet was amazing. Everyday you would go down and they had a selection of food. Food and coffee or juice were included with the buffet
The gym was equipped with everything you would need for any workout you were doing and it was never full. Each time I went there was only 1-3 other ppl.
The beach was right on the property and you could set yourself up anywhere on the beach or pool. They would come and serve you if you wanted a snack or drink.
They also had a snorkel and scuba shop on site that helped to set you up. They had day rentals as well if you wanted to do it on your own.
This was the perfect place for a vacation!

Self

10/10

Exceptional

03 Jul 2026

silvia

Todo me gusto.!
El personal super atentos!
Los cuartos siempre Limpios siempre nos ofrcian tuallas al medio dia de cortecia, los meseros muy atentos, mi hotel favorito de Cozumel …

Family_with_children

10/10

Exceptional

02 Jul 2026

Yessica

Todo excelente ,
Limpio y rica comida

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Joseph

Beautiful hotel. Definitely recommend!

Partner

10/10

Exceptional

26 Jun 2026

laura

Absolutely one of the best resorts we’ve been to from stunning accommodations to great service and water crystal clear and Avery morning snorkeling perfect beach no seaweed and relaxing in the cabana. Top notch staff Carlos at check in to Hilario and Diego at breakfast To Victor our beach waiter that was so on point The grounds maintained always seeing everyone keeping the resort clean and at 5 star quality. June and seaweed free. Can’t wait to return

Partner

10/10

Exceptional

26 Jun 2026

Jessica

I loved my stay here. The property has a very long stretch of waterfront. We snorkeled right off the property at the north and south end, and that was such a great treat. We stayed in a room that opened right out to the beach, and that was such a wonderful experience. The area in front of our room had very few people around so it felt like we had the whole area to ourselves. But, the middle area had the pool and a more traditional beachfront area, so if you prefer that atmosphere, you could choose that as well.

My husband took the scuba tour and said it was a great experience. We stayed at this hotel because the scuba shop was located onsite, and that ended up being very nice and convenient. We didn't play tennis, go to the gym or spa, but these looked like good facilities and would have been fun to use on a longer stay. The ride into town is an easy and inexpensive trip, so it makes it very easy to do lots of things on Cozumel. The restaurants are very good, but I would have liked to have some place to just grab something small, quick and less expensive, like a cafe. The only breakfast option was a relatively expensive buffet.

We only stayed for 2 nights, but I think I could come and stay at this resort for longer to really enjoy everything Cozumel has to offer.

Partner

10/10

Exceptional

25 Jun 2026

Jackson

N/a

Partner

10/10

Exceptional

25 Jun 2026

Aaron

I almost did not stay here because the Cancún Presidente so far below standard, but I am very I did and plan to make it an annual Father’s Day weekend trip with my girls. Room was luxurious and immaculate, every single staff member went above and beyond and were genuinely kind people and great with my daughters. This hotel is particularly family friendly. Spa/pool area/restaurants all top level. Thank you all and see you soon.

Family_with_children

10/10

Exceptional

23 Jun 2026

scott

It was nice

Partner

10/10

Exceptional

23 Jun 2026

Mike

Beautifully situated on the water's edge, with relatively close proximity to the airport and town (centro). Loved the waterfront restaurants, the attentive staff, room accommodations, and on-site dive shop. Oh, and the sunsets are spectacular!

Partner

10/10

Exceptional

22 Jun 2026

Gheorghi

Great place for family vacation, super friendly team

10/10

Exceptional

18 Jun 2026

denise

This was 5 ⭐️ all the way around. From the room, the gym, the beaches, food and customer service!

Partner

10/10

Exceptional

12 Jun 2026

denise

A perfect experience all around. Whether the excellent food and service to the comfortable rooms with beautiful views. Plus a sunset not to be forgotten!

Partner

10/10

Exceptional

08 Jun 2026

Alice B

Our group had 3 rooms. When we arrived, one room was on the far side of the complex. When we realized, we requested if there was a room closer to the other 2. We were told it was possible, but it would take a little time. We headed to dinner, and the keys were delivered to us in the dining room! EXCEPTIONAL SERVICE!!!

I reached out to concierge prior to arrival to book transportation to and from hotel. Our flight was delayed and transportation was ready when we arrived!

Family

4/10

Poor

07 Jun 2026

Charles

This place is falling apart and they have now begun skimping on everything as well. This place needs a major overhaul in the face of stiff competition!!

Partner

10/10

Exceptional

05 Jun 2026

Jiaoduo

Good

Family_with_children

8/10

Excellent

30 May 2026

Elkjaer

Perfect just the mosquitos

Pet

10/10

Exceptional

29 May 2026

LINA

Specially for travelers who love snorkeling and relaxation. Excellent beach with fantastic sunset views and many food options. Not a party hotel but highly recommended.

Family

8/10

Excellent

28 May 2026

Miguel

10/10

Exceptional

26 May 2026

Emma

The beach access room was amazing however the patio was a bit dated. The views were breathtaking and the room staff were very thoughtful. We would definitely return.

Partner

10/10

Exceptional

24 May 2026

Pablo

The reef is right there! Nice gym and good service

Partner

10/10

Exceptional

23 May 2026

neil

Beautiful property with 4 restaurants, several pools, private cabanas, docks for charters to pick you up. 3rd visit. Can’t wait for 4th!
Go see Christna at Scuba Du (local dive outfit)

Partner

10/10

Exceptional

19 May 2026

Luis Antonio

Excelent place for a couple retreat

Partner

10/10

Exceptional

18 May 2026

Steven Derek

Rooms were clean. Staff was friendly.

Friends

10/10

Exceptional

16 May 2026

Ryosuke

Every staff member is professional and polite. Well maintained facility.

Partner

10/10

Exceptional

15 May 2026

Oscar

Excellent and fun place. Very clean

Partner

10/10

Exceptional

12 May 2026

James Reginald

Beautiful property with white sand beaches and great service at every level. We stay at El Presidente whenever we come to visit Cozumel.

Partner

8/10

Excellent

10 May 2026

Philip

Beautiful location and relaxing. Excellent choice of food and beverages. There are happy hour drinks at the two beach bars but the cocktails are not strong at all. Prices are in line with California.

Family

10/10

Exceptional

10 May 2026

Lisa

This is our fifth time at El Presidente. With the amenities, great restaurants and excellent staff, there’s no reason to go anywhere else. The hotel is beautiful and located in an excellent spot on the island.

Friends

10/10

Exceptional

02 May 2026

Jenni

Peaceful location. Kids club staff were so friendly and patient.

Family_with_children

10/10

Exceptional

01 May 2026

Carlos

Presidente is by far the best hotel in Cozumel
Scuba Du is the best diving company. Reliable, nice crew and good equipment. The boats are clean and in great shape.

Family

10/10

Exceptional

29 Apr 2026

Marybeth

This is the best resort we have ever stayed at. The staff are extraordinarily friendly, the breakfast buffet is delicious and varied, there is world class snorkeling right off the resort's beach, and a gorgeous infinty pool and a tranquility pool to relax in. Staff wil deliver food and drinks anywhere you ask them to. Don't miss the delicious and creative cocktails at Le Cap, especially the frozen ones with local mezcal. This is the third time in three years we have visited, and we will go back again.

Partner

10/10

Exceptional

27 Apr 2026

Tina

Wow….been to a lot of places but this was the best ever. Pool in the back, ocean in the front, kind friendly staff,
It was wonderful throughout.
The only two negatives was twice there was people smoking near the public area/restaurants, I couldn’t understand this.
The pillows were flat.
But over all it was above and beyond in every other way.

Family

10/10

Exceptional

26 Apr 2026

Richard

Exceeded expectations planning a return visit.

Partner

10/10

Exceptional

22 Apr 2026

Raquel

Increíble la estancia!! Que propiedad tan bella! Los empleados muy amables!

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Ricky Allen

Awesome

10/10

Exceptional

12 Apr 2026

Eli

‘10/10
The food was great also
The facility is great

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Yolanda

Excellent. Wish they gave more coffee pods. And they don’t have an option for drip coffee

10/10

Exceptional

09 Apr 2026

Fernando

Best place to stay and restaurans are awesome. Beach area is awesome

Family

10/10

Exceptional

08 Apr 2026

Beverly

This resort is absolutely incredible. We had such a wonderful time scuba diving for the week and enjoying the beautiful property, gorgeous turquoise ocean water, wonderful pool/hot tub and the four fantastic restaurants! The on-site scuba company, Scuba Du, was incredible and so seamless we just loved enjoying our breakfast by the sea, and then jumping on a boat for a wonderful day of diving cannot say enough wonderful things about this property. We cannot wait to visit again!

10/10

Exceptional

04 Apr 2026

Maria

Beautiful resort!! Our favorite was the cabanas! The beach front room and immediate access to the beach was great! Food and drinks were amazing. We will be back soon!

Family

10/10

Exceptional

03 Apr 2026

Cody

One of the best trips we had done in the Caribbean this trip was #10 #1 to Cozumel. Scuba diving was really good all the staff was helpful specially Victor with cleaning and helping fix a problem I had with my gear. Coaky and Pueblo were great dive masters. Food was ok at 2 of the restaurants other 2 were good just pricey for what they are we did half food on resort other half took a taxi to town. Would advise going day one to mega store and getting some extra drinks beer and snacks for room was fun just doing that adventure. Will definitely come back and recommend.

Family_with_children

10/10

Exceptional

30 Mar 2026

Gregory

Clean room and great staff

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

margaret

Excellent food, wonderful staff, pristine facilities

Family_with_children

4/10

Poor

26 Mar 2026

Peter

Entire family got Travel sick from water at the hotel

10/10

Exceptional

26 Mar 2026

Isabella

This hotel is absolutely amazing. The beach is spectacular. We had a beautiful ocean view room. Room was spacious. They do not have smart TV but we were mostly outdoors anyway. The staff is very courteous and helpful. The only thing that needs some improvement is the dinner restaurant food. It was not very tasty. The Mediterranean beach restaurant had a fantastic hummus. Buffet breakfast in a palapa was OK but could also be improved for the price paid.

Partner

10/10

Exceptional

22 Mar 2026

Colin

Top notch views. Fantastic food at the seafood and Italian restraunts. Best snorkeling and diving amenities on the island.

Family_with_children

10/10

Exceptional

21 Mar 2026

Lisa Victoria

If you’re looking for the perfect blend of luxury, tranquility, and unforgettable Caribbean beauty, the InterContinental Presidente in Cozumel absolutely delivers. From the moment you arrive, you’re welcomed with warm, attentive service that makes you feel like a valued guest rather than just another reservation.
The beachfront is truly the star of the show—crystal-clear turquoise water, soft white sand, and some of the best snorkeling right off the shore. It feels private, peaceful, and pristine, never overcrowded, making it ideal for both relaxation and adventure.
The rooms are spacious, immaculately clean, and thoughtfully designed, many with stunning ocean views that are worth waking up early for. Every detail—from the comfortable bedding to the well-appointed amenities—adds to the sense of indulgence.
Dining at the resort is another highlight. The restaurants offer a fantastic variety of high-quality dishes, from authentic Mexican flavors to international cuisine, all prepared with care and beautifully presented.
What truly sets this hotel apart, though, is the exceptional staff. Their friendliness, professionalism, and genuine desire to make your stay memorable elevate the entire experience.
Whether you’re planning a romantic getaway, a family vacation, or a peaceful solo retreat, this hotel is a standout choice in Cozumel. It’s the kind of place you leave already planning your return.

10/10

Exceptional

16 Mar 2026

KRISTIN

Great selection of restaurants, some had music. Great hot tub, access to snorkeling, many amenities

Partner

10/10

Exceptional

14 Mar 2026

Michael B.

Incredible stay. Perfect room, great food, and on-site pickup for scuba diving. I never ever want to go back to the same place but in this case I would make an exception. Very hard to leave and can’t wait to come back!

10/10

Exceptional

12 Mar 2026

Amy

The rooms were great. We like this property a lot. My 94 yr old mom can easily get to the beach and in the ocean. The staff is very helpful and kind. Beach food service from Julio was very nice. Looking forward to coming back.

Family

10/10

Exceptional

08 Mar 2026

Anna

Absolutely perfect stay at the Intercontinental. The beach has some of the clearest water I've ever seen and the pool area is also so lovely. We watched the sunset every night from the beach or restaurants. All the staff were really friendly and helpful and the breakfast is great. Would 100% come back again!

10/10

Exceptional

08 Mar 2026

Mary

This is a consistently lovely property for vacationing. The staff are so kind. Rooms are spotless. Swimming, snorkeling, diving and boating are available at the beach facing many rooms. Amazing open air restaurants. Kid's club. Tennis, spa, gym, 2 beautiful pools. Relaxed and classy. Will always return.

6/10

Pleasant

07 Mar 2026

Hee One

we couldn't sleep properly cuz of mosquito parties. they have to renovate the whole rooms well so that bugs don't keep coming in. we had a lot of bites even on the face. even tho we didnt open doors often they still came in through some leaks i guess. I wont come back to pay so much money… all staff were nice and the ocean is beautiful.

Partner

10/10

Exceptional

07 Mar 2026

leslie

The room was spotless and the grounds were lovely. The beach was gorgeous and you can snorkel from the beach. The staff were excellent, friendly, helpful, very attentive. The close proximity to town was nice. I highly recommend this property.

10/10

Exceptional

07 Mar 2026

Nichola

Best resort I’ve stayed at in a long time. All the staff are accommodating and kind. The property is superbly maintained. Food and drinks are great as well. Can’t wait to get back here.

Partner

10/10

Exceptional

07 Mar 2026

Karen

Beautiful beach, great food, excellent service. My happy place

Partner

10/10

Exceptional

07 Mar 2026

Juan Pablo

Beautiful spacious rooms, great snorkel spot in front of the property, extensive shoreline, great views

Partner

10/10

Exceptional

04 Mar 2026

Vladimiro

Great Location in Cozumel, Staff very friendly and attentive to the details. Facilities very clean and beach is just great. Far away the best hotel in Cozumel. We have more than 20 years visiting the hotel during our trips to Cozumel.

Partner

10/10

Exceptional

03 Mar 2026

Larry

Guests can expect an extremely clean environment throughout the hotel. Every space is not only spotless but also thoughtfully and attractively appointed, creating a welcoming and comfortable atmosphere for all who visit.

Family

10/10

Exceptional

01 Mar 2026

juan enrique

Todo muy bien

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Swaroop

Clean rooms, great location, good restaurants, awesome snorkeling. exceptional hotel staff.

8/10

Excellent

26 Feb 2026

Ronald

Yes and yes.

Self

10/10

Exceptional

25 Feb 2026

Jacob Alexander

Staff was AMAZING!

Family_with_children

10/10

Exceptional

22 Feb 2026

Corey Joseph

People were amazing

10/10

Exceptional

21 Feb 2026

Nattha

Great staffs, room, restaurant, white sand beach and incredible snorkeling on site

10/10

Exceptional

21 Feb 2026

Timothy E

Wonderful five star experience from beginning to end. My wife and I enjoyed our wonderful room and the accommodating staff. Highly recommended

Partner

10/10

Exceptional

20 Feb 2026

Alissa

Excellent view, excellent service. Beautiful resort with snorkeling right off the beach!

Friends

10/10

Exceptional

18 Feb 2026

Kris

Top to bottom one of the best reports we’ve stayed at. Their hospitality from check-in until check-out was OUTSTANDING.
Christina at check-in went out of her way to make us feel welcome. The porter who helped with our bags was so kind and thorough showing us around our room and where everything was. The cleanliness from our room to the common areas is the resort was top notch. Fantastic stay!

Partner

10/10

Exceptional

18 Feb 2026

Kieth Wayne

Great service and amenities. First trip back since our honeymoon. It was great.

10/10

Exceptional

16 Feb 2026

Julie Ann

Very clean hotel & rooms. Very helpful staff.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Helen

The staff is wlecoming and accomodating. Victor was our favorite hotel personnel member providing great service at the beach. The hotel is understated, quiet and restful,

Leisure Family

10/10

Exceptional

12 Feb 2026

Clint

This place is 6 Stars...not just 5!

Partner

10/10

Exceptional

12 Feb 2026

Joe

Room was great, clean, beautiful view

Leisure Partner

10/10

Exceptional

08 Feb 2026

Kimberly

Rooms in the 5000 block have beautiful private decks open to the ocean. Highly recommend. Very clean and well maintained. The hotel appears older at first glance, but you will fall in love with the location and service.

Leisure Partner

8/10

Excellent

07 Feb 2026

Julia Lewis

Fabulous staff

10/10

Exceptional

04 Feb 2026

Carol

Excellent room. Got an upgrade with personal hot tub. Room service was great. Really nice shampoo, soap, conditioner, lotion.

8/10

Excellent

02 Feb 2026

Jacqueline

room was fine, a little dated, but views awesome
Staff was great in all areas

Leisure Partner

10/10

Exceptional

31 Jan 2026

Kevin

Friendliness of the staff

10/10

Exceptional

31 Jan 2026

Gary Charles

Excellent service and accommodations. We have been there 8 or so times and will continue to come back,

10/10

Exceptional

31 Jan 2026

Mark

everything was phenomenal from the rooms to
the staff

10/10

Exceptional

31 Jan 2026

Shawn

Room was beyond expectations, staff was super friendly, room service was amazing.

Leisure Family

10/10

Exceptional

30 Jan 2026

Jared

Amazing place. Super friendly staff, cleaning of rooms was over the top. Security check in at front gate resort was very safe and private. Highly recommend.

Leisure Family_with_children

8/10

Excellent

29 Jan 2026

Taylor Alexandra

Ill start off by all the great things, and then get into why I left 4 instead of 5. If there was a 4.5 I would have done that!

The resort was great. We booked a seafront king room, and were upgraded up a seafront king room with outdoor shower which was lovely. Being on our babymoon, I spent a lot of time in that outdoor shower! Housekeeping was flawless - one thing that really stood out is that no matter what time we left the room, they always cleaned it even if we didn’t leave until late afternoon. They also did the occasional turn down service, and sometimes stopped by the room with a cart of beverages to stock our fridge. The buffet breakfast that we had included in our stay was the best we’ve ever had in Mexico, and we’ve stayed at a LOT of resorts. Beds were very comfortable, everything always very fresh. Pool and ocean service was always great as well. There is some “leaving towels on chairs to reserve them for hours” but not as bad as some places I’ve seen.

The only reasoning I left off a star was because the à la carte food options were extortionate. It was cheaper for us to cab into town both ways and eat, than it was to have a meal at the resort. For example, the caprese salad worked out to be just under $30 CAD which I think might be the priciest salad I’ve ever see anywhere, globally!

Anyway - I still highly recommend this resort. It’s a real mix of a crowd from young families to retired couples. It never felt crowded and there was always somewhere to sit.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Angie

Amazing

Leisure Family