Secrets Aura Cozumel

Mexico , Cozumel
COZUMEL, Carretera Costaera Sur Km 12.9
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100 reviews shown

8/10

Excellent

24 Apr 2026

Andrew

The resort is in transition where they are taking what were three properties (A Sunscape that is out of business now, a Secrets, and a Dreams) and making a big Dreams resort.

The spa offered hair services but there was no one to do braids for my wife so she could have them to protect her hair while we were there. We usually try to use the service to give some more business to the resort when we go.

The male night conceierge on Sunday April 20 made my wife feel incredibly inconvenient when she spoke about struggling to find gluten free food to meet her Celiac needs. The asian restaurant had advertised GF options but then said they couldn't help us. Then Eloisa (manager Market Cafe), Victor (Oceana manager), and Gabriel (Concierge) came to the rescue to make sure my wife was well fed.

The beach is beautiful and pools were well kept. There are fish a plenty so bring your desires to snorkel while remaining on resort but bring water shoes to protect your feet. I think when the remodel is complete it will be a very big and beautiful resort. Presently it is an intimate resort with less amenities. In an ideal world they would complete the renovation to Dreams and leave the Secrets alone with ability to use the additional amenities that would result from the Dreams renovation.

Partner

10/10

Exceptional

23 Apr 2026

Cody

The highlight is the staff. Sergio at Oceania was so great. Sergio went above and beyond to make sure our group was well taken care of. Margarito, at the preferred beach/pool, was awesome. Wendy is amazing with all of the activities and keeping energy up, and I highly recommend hibachi with Carlos. Carlos has amazing skills and the food was even better.

Friends

10/10

Exceptional

20 Apr 2026

Tonya

I really enjoyed how the staff was always happy and helpful. The food was amazing and always available.

Friends

8/10

Excellent

19 Apr 2026

Joshua

Its definitely time for a face-lift.

Very little beer & liquor selection.

Bartenders only doing whiskey or tequila shots. Excuses were to busy to do special shots or drinks.

Not enough chairs and umbrellas on beach.

The only inside bar smelled like urine.

Desserts were terrible. Cheesecake was literally a cake with a piece of cheesecake in it.

I was thankful that we could have access to the dream resort. Great food and atmosphere

Family

10/10

Exceptional

17 Apr 2026

Tiffany

Nice sized resort! Comfortable bed and kind and considerate staff. Very accommodating to those with food allergies and personal attention always!! Very impressed, we cannot want to come back!

Partner

6/10

Pleasant

15 Apr 2026

Tammie Lynn

We had issues with our room. It smelled like mold. We also had no hot water the first night. The shower was dirty. Issues with the door had a large gap. No cleaning service for 2 days. Took us 2 days to get a different room after telling them again with all the issues not being resolved. Many guest had the same problems. We also had to wait 2hrs to get our room due to not having proper staff. After we were moved to a different room our out stayed improved. The resort is some what outdated but they are in the process of remodeling. The beach was wonderful as well as some of the staff.

Partner

4/10

Poor

13 Apr 2026

Ellen

The all resort was really run down. The restaurants food was mostly bad.

Partner

6/10

Pleasant

12 Apr 2026

Madison

Room was clean but overall in worn out condition. We had members in our party with broken AC units and no hot water. Some staff were great, others were not. They did eventually sort the repair problems in the rooms, but it was a hassle to get the staff to take our concerns seriously. Skip the work out buildings/rooms by going with preferred rooms. Don’t get caught up in the membership pitch they hound you with at check-in. The spa was amazing and absolutely worth the extra money! Good at the resort was overall not great but the sushi place is by far the best on the resort. Ocean view was great and pools were great. Just lots of trouble finding anywhere to lay out or sit.

Friends

8/10

Excellent

10 Apr 2026

Lea Ann

The staff was very friendly & accommodating. The resort may be older, but it has the best beach in Cozumel.
The biggest deficit for this resort was the lack of chairs. It was a challenge to find chairs together for our party of 4.

Family

8/10

Excellent

10 Apr 2026

David

Rooms were clean but need to be upgraded property is in need of maintenance in many areas they classify this property as a 5 star hotel but is closer to 3 star. Staff is excellent. Beach is nice but very rocky to get in the ocean but also makes for great snorkeling.most rooms look to have ocean views. Oceana restaurant good food right on the water. The French restaurant has some of the best food. Didn’t get to try the hibachi restaurant as it is small and requires reservations which were hard to get. Over all not a bad stay they do lack good entertainment for an adult only resort but what they did have was good.

Partner

10/10

Exceptional

09 Apr 2026

Toby

It was perfect!

6/10

Pleasant

07 Apr 2026

Anna

We stayed there for a week with our friends and that was a good thing we were with friends as there was very little entertainment and in the evening your option was get drunk or read a book. Twice 2 restaurants at a time were closed for dinner and that created long wait to get food. Staff was nice and helpful, rooms are spacious however outdated, internet was good in the lobby but scatchy in the room the best part was the beach clean of seaweed and we could snorkel right off the beach.

Friends

8/10

Excellent

06 Apr 2026

Evelyn Lynn

Partner

4/10

Poor

01 Apr 2026

Patricia

We visited COZUMEL 2 years ago and was looking forward to staying at Secrets Aura. We were disappointed that food and service has gone down in quality. Restaurants did not have a lot of items tochoose from and guests were relegated to buffet but that can get old. Simple things like amenities and cleaning seem to be challenging to request.

10/10

Exceptional

28 Mar 2026

Kristy Marie

We had a pool and ocean view from our patio on the second floor. View was beautiful room was clean, we had everything we needed and more! The staff is very friendly and accommodating
Overall resort was great we would definitely go back!

Friends

10/10

Exceptional

23 Mar 2026

Justin

We had a great view of one of the pools and the ocean from building 5. The hot water and water pressure were not good. It was better the last day.

Family

8/10

Excellent

23 Mar 2026

John

Yes

Family

4/10

Poor

22 Mar 2026

Marc

This place has fallen dramatically in quality, and it’s the last time we’ll stay there—after half a dozen stays at Secrets and Dreams in Cozumel. We had the most expensive room in the resort (top floor suite with plunge pool), and things didn’t work, they forgot to clean the room, maintenance requests took three calls, etc. After complaining, they assigned a “guest relations” guy to try to smooth things over. We had four rooms, and one of the kids’ rooms had water leaking from the ceiling with chunks of paint. Avoid this place!!

Family_with_children

10/10

Exceptional

18 Mar 2026

Milton Moses

Yes

Partner

2/10

Poor

17 Mar 2026

Uriah

DO NOT PAY FOR PREFERRED in 16 nights not a single employee checked for any of the amenities that we paid for everyone uses those areas including next door at Dreams. We upgraded to a full ocean view room you could not see the ocean unless you leaned over the balcony. Items in the room were broken had to fight to be moved to a functioning room that we had paid thousands extra for. The food is horrible no flavor and always over cooked. They fed my husband part of a cleaning towel and management shrugged it off like it was no big deal and then he was sick for 2 days. Men are required to be in sleeves and slacks when dining outside and it’s 90. This hotel is pretending to be 5 stars but is a 2. They are in the middle of a remodel, I stayed in 3 different buildings and every one of them I was woken by construction. They plan to shut it down in 6 months for 2 years and do a massive overhaul. I did not meet a single friendly employee who wanted to be there. The beach is beautiful but has large sharp reef just a few feet out which requires shoes. The sand is great in some areas but rocky in others cigarette butts everywhere, and I stepped on a large nail on beach told mgr they did nothing but offer to throw it away. If you are able to find one available all Loungers are ripped or broken. I had a 6ft palm leaf fall directly next to me and watched multiple coconuts fall around people.I could go on but not enough room.

Partner

8/10

Excellent

15 Mar 2026

Diane

We had a great view of the ocean from our room and our maid keep it clean. Common areas were very clean and the staff was very friendly and helpful. The resort just needs up dated, it is showing its age. There is definitely a shortage of beach and pool loungers. The food was good but most of the restaurants are only open a few days of the week. You can use the restaurants at the Dreams but expect along wait there. We have stayed at the hotel in the past and it has lost some of its appeal.

Partner

8/10

Excellent

14 Mar 2026

Fiona

We really didn’t have a great ocean view. Wall of next room blocked it on left, and were facing the 3-storey building along the pool on the right. Nevertheless, we could see the ocean from 3rd floor.

Partner

2/10

Poor

13 Mar 2026

Danielle

The resort is very old, and in dire need of an update. We traveled as a group of six, in three different rooms, and all of our rooms were very dirty. Food options are very limited. Unless you are getting up at 6AM, don’t expect to get a chair on the beach as all are taken. We had people in our group get up by 7am each day; and struggle to find chairs. We were told that this resort would be closed within the next two years for a total renovation. I wouldn’t recommend traveling here until that is done.

Friends

6/10

Pleasant

11 Mar 2026

Rachel

Our AC barely worked, even after staff coming to fix it. Housekeeping was great, food was ok, staff was friendly for the most part. But it is lacking a good area to sit in a bar setting... the main \"night time\" bar didn't open until 9pm so if you eat an early supper, you have a couple hours with nothing to do, no where to go other than the tanning chairs, Sky Bar (which fills up fast - limited seating) or your room. Staff are pushy for trying to get you to buy their \"preferred\" packages. Heard from a few people they have let the place go but it was still in decent shape.

Partner

6/10

Pleasant

10 Mar 2026

William

The rooms need a remodel. The restaurants weren’t open much. Grounds were nice. There is a section of restaurants that are being remodeled and they said the rooms are next. We did enjoy the trip but the previous time we were there it was nicer.

Partner

2/10

Poor

10 Mar 2026

Robert

Don’t waste your money staying here. Property has an old feel to it with a lot of upgrading needed. The room had to be one of the worst on the property. Only provided 1 chair in the room, graffiti on door lock, had to unplug fridge to plug in coffee maker to make coffee in room, housekeeping didn’t wipe down surfaces prior to us checking into room. Food wasn’t good at restaurants-cold, bland and they ran out of items. And the high pressure to sit through a “membership” sale presentation at the outset was off putting. Was supposed to be 90 minutes and lasted 3 hours. Upgrade promises for Preferred access made a month before arrival were not honored and requested Romance Package of flowers, sparkling wine and fruit (also prearranged) at check in was not done. Worst resort for our vacation that we’ve ever had. Hope this review saves someone else from massive disappointment for how much this place costs.

Partner

8/10

Excellent

02 Mar 2026

Stacy

The resort is lovely. The staff are amazing. We had to change rooms our second night because the one we booked was not available. They were good about it.

6/10

Pleasant

01 Mar 2026

Jennie

The staff was great! Elizabeth in the Oceana was a nice and helpful! I enjoyed having her as our waitress! Rooms were mildewy and all our clothes smelled musty when we got home. The resorts needs a ton of updates and refreshed! The spa was great!

Partner

4/10

Poor

23 Feb 2026

Enkeleid

Except for the beautiful water at the beach, almost everything else about our stay was disappointing. The overall presentation of the property was far from ideal. Our room had several issues, including broken locks and lights, stained bed sheets, and a bathroom that smelled like sewage. The room quality overall was very poor.
The food and restaurant options were also disappointing in both quality and variety. On top of that, there was construction taking place right next to the Market restaurant and the spa area, which made it difficult to relax and enjoy the amenities.
Overall, we are not happy with our experience and feel that it was a waste of money.

Partner

8/10

Excellent

23 Feb 2026

Rebecca Renee

The staff was very friendly. The only complaints I have was getting the room cleaned and getting them to leave towels in our room. The air wasn’t the greatest and the mini fridge wasn’t very cold. But overall the food was wonderful, the staff was very helpful! Hospitality 10/10

Partner

10/10

Exceptional

22 Feb 2026

Pamela

The room was very clean. The staff were all amazing. Secrets Aura does need renovations but it was very comfortable and relaxing week. We will go back!

Family

4/10

Poor

21 Feb 2026

Michael

Room was great. Restaurants were hit and miss. We are Hyatt members and the sales staff refused to leave us alone. One lady went as far to say my partner didnt \"look\" terminally ill. We came to relax and rest after multiple drs visits. We were treated better at Dreams Estrella in Mazatlan. Talk about a beautiful resort!

Partner

6/10

Pleasant

21 Feb 2026

Mary

Staff, food choices, entertainment & pools/ice cold’

Friends

10/10

Exceptional

18 Feb 2026

Matas

Our room location was perfect as well as the housekeeping. The workers were excellent. The food was okay and the drinks were a little watered down. The resort itself needs to be updated, but is in a great location with great potential. Overall a great place to stay.

Family

6/10

Pleasant

17 Feb 2026

Shannon

Let me start by saying the property is beautiful with great beach views. I stayed at Secrets Playa Blanca Costa Mujeres in Cancun February 2025 and all Secrets are not made equal. This trip I was disappointed in the food. They were limited on the restaurants that were open everyday. Out last night, Monday 2/16, they had 2 restaurants open and lots of people to feed. You have to make a reservation for Hibachi. Were told to do it on the app and it would not allow you on the app and we were always told something different at the concierge and the front desk so we never ate there.
The worst thing is that all of the chairs are taken by 8am on the beach and pools. People put out towels and don’t show up till noon. You should not be allowed to put your stuff out for hours before you arrive. It should be like the cruise ships, if you aren’t there for 20 minutes you would lose your chairs. People will put their stuff out at 7am and not arrive till noon or 1. That was the worst thing. I don’t want to take up a chair all day I just want it for the time I plan on being there. Five others a chance to enjoy the beach. Very inconsiderate and it should not be allowed. The food should be much better for a resort of this caliber.
Ok, I take that back. We leave the resort at 12 for the airport. Packed up and went downstairs to check out and eat and ALL of the restaurants are closed from 11:30-12. ALL! No lunch for us apparently.

Friends

2/10

Poor

16 Feb 2026

Robert Pratel

Very old resort, worst food that I have ever had at an All Inclusive, and we had preferred room so we had access to Dreams as well and its food was basically the same thing and horrible.
In the last three years we have been to: Aruba, Turks, Jamaica, Cabo, Belize, Florida Keys, Antigua, and St Lucia……all at resorts, and BY FAR this Secrets/Dreams resort was the worst. They litterally had smoke detectors all of the resort going off because the batteries were low and I twice pointed them out to staff and asked them to fix, and they wouldn’t. They were suppose to clean our rooms twice a day, and only once they did that. I can’t say how bad enough this place was.

Leisure Family

10/10

Exceptional

16 Feb 2026

Paul

Wonderful vacation spot! The Resort provided a wonderful Super Bowl Party on the beach with a big screen TV, food and drinks. Beds were very comfortable, and rooms were very clean. Typical resort food, you could always find something to satisfy your appetite. Would definitely go back. The staff was always pleasant

2/10

Poor

16 Feb 2026

Fawn

Booked a Preferred ocean view swim out room and was told upon arrival to secrets those rooms had all been booked. They said they would not be able to give us the room I booked and gave us a totally different room…they were not accommodating and rude. Preferred room had mold in the shower. Sofa was so gross and felt like it was 20 years old. Had to put a blanket over it to sit on it. Food was as nothing special and house keeping did not provide the quality that Secrets guaranteed. If you wanted a beach lounger you had to get up at 6 am or you were out of luck. I would never stay here again!!!!!!!

Business Partner

4/10

Poor

14 Feb 2026

Jay Louis

The whole resort is showing its age.

2/10

Poor

13 Feb 2026

Shelly D

By far the worst resort I’ve ever stayed at. First, we arrived at 3:30 and had to wait over a hour before a room was available. The scenery is pretty good but the service and amenities are terrible. Seems that if you don’t want to attend their “loyalty” seminar for premier status they are done with you! Resort couldn’t care less if you are taken care of or happy. Stayed for a total of five days and four nights. Out of the duration of our trip, we didn’t receive towels two days in a row after our room cleaned. Called front lobby to get more towels and had to end up walking up there to get them one day. Food was just okay. Biggest complaint was poolside lounge chairs and pool towels. If you don’t get up at 4:00 a.m. and go put towels or personal belongings on chairs then you don’t get a lounge chair for the day. People save lounge chairs around the pool and even on the beach every morning. Some people don’t even show up to lay or sit in their saved chairs for hours. It’s ridiculous! They should have some type of system or signs posted that do not allow chairs to be saved. If you’re not present then you don’t get the chair. Several people had altercations with others about sitting in their saved chairs because they were not there for hours. Don’t waste your time. There are better resorts on the island for your money!

8/10

Excellent

13 Feb 2026

Michael

The trip was good. Like many customers say about Secrets, the place could definitely use some updates. The staff was great and the food was decent. A special shout out to Marcel and the staff at the Gohan Asian restaurant up in the Sky Bar. Amazing food and service. We ate there 3 times. Adiel, Dolores and Rodrigo were all great servers. The hostess was fantastic at arranging a table for 8 for our big group.

6/10

Pleasant

13 Feb 2026

Jay Louis

Staff was amazing. Especially Manuel bartender. Irving activities and Kenya host. Rooms smelled of sewer till we covered the drains. Pressure for time shares was exhausting. Food was just OK

Leisure Partner

6/10

Pleasant

10 Feb 2026

Margaret

Outdated rooms. Restaurants require 90 minute wait to be seated. Old beach chairs and pool chairs

4/10

Poor

10 Feb 2026

Paul

I can't complain about the staff, over-all they were all friendly and did a good job.

The maintenance of the ocean view swim out pool was horrible. The water is NOT circulated, the water doesn't reach the skippers and it is NOT cleaned daily. We arrived late Saturday, by Tuesday the pool had lots of debris (leaves, paper, dead bugs, etc) and it I didn't even want to go in the water, which is the main reason for paying for a swim out. It was finally \"cleaned\"/skimmed on Friday.

The buffet was a continual letdown. Breakfast; constantly running out of cooked eggs and bacon. The pancakes were horrid. Lunch and dinner, some options, but only saw pasta on one day... pasta... the cheapest thing you can offer people that most want!

Room was cleaned daily, chambermaid was friendly and did a good job. The person that delivered drinks was great, very generous with anything we asked for.

Overall, the resort needs some updating.... there was paint over mold/dust in places... In all honesty, perhaps a change of management is needed to get this place to where it needs to be. OH, and stop shoving the \"Preferred\" packages down our throats... talked with several people about that... when we arrive at the resort, we're tired, thirsty, hungry! If we wanted the preferred, we'd have booked it, most of us are already at the top of our budget.

Leisure Partner

4/10

Poor

10 Feb 2026

David

The pools are not heated. Very cold. Preferred pool had no steps into pool. You had to climb a ladder in and out. Buffet has depressing atmosphere, extremely limited choices and often empty trays with grumpy service.
The weather was too windy to sit on beach or outside dining and they had no plan B for accommodating guests.
Concierge service provided no help.
But I must give compliments to Avilcar the lobby man and Wendy in the coffee shop.

Leisure Friends

6/10

Pleasant

08 Feb 2026

Jennifer Lea

Our first room had a terrible mold/mildew smell. E we tried to see if it would improve but did not. On day 3 we requested to be moved to rooms in a different building. They found a spot for us worth checking out of the current room in the morning and checking back in to the new rooms that afternoon when they were ready.

Leisure

6/10

Pleasant

08 Feb 2026

Chad

The resort itself is nice and the staff that works on the resort is super friendly and helpfull. The service was excellent 5 strar. Drinks were great. The food was OK nothing special about it. It was a struggle finding a lounger by the pool. Everyone would claim a lounger first thing in the morning put a towel on it and not use it for 3/4 of the day. I was on vacation did feel like i should be up at 5am to make sure i got a spot by the pool. Definitely could use more loungers by the pool at this resort.

Leisure Partner

6/10

Pleasant

06 Feb 2026

Mary

The rooms were in good condition, and the staff were superb, but the hotel overall was in need of some TLC

Friends_and_family Friends

6/10

Pleasant

03 Feb 2026

Shaquana

The bathrooms were rusty and painted over. The showers weren’t clean and the toilet kept leaking.

Leisure Family

8/10

Excellent

02 Feb 2026

Paula

Absolutely

Leisure Friends

8/10

Excellent

01 Feb 2026

Kevin

The rooms were clean and the staff did a great job of cleaning the room and keeping our frig restocked everyday.
I stayed at Secrets in 2013, the place needs some updating but overall our stay was very good. All of the staff were very friendly and helpful. Wendy, the daily events leader was really good, she kept things lively everyday.

Leisure Friends

8/10

Excellent

31 Jan 2026

Bradley Lane

Room was great, amenities were better than expected. The evening meals were great. Some of the mid-day eating spots were a little less than we expected. The beach, pier, and pools were amazing.

Partner

6/10

Pleasant

30 Jan 2026

Kimberly

Staff was nice, rooms and facilities clean but in need of updates/repairs, pool water freezing cold, food was TERRIBLE and not much to do after 8 pm. Beach was great for snorkeling but you don’t want to enter the water without swim shoes

Leisure Partner

8/10

Excellent

30 Jan 2026

Terry L

The staff was fantastic!!!

Leisure Friends

10/10

Exceptional

29 Jan 2026

Janelle

The staff was amazing! Wenn D Miguel and Marguerito were the best! Miss them already! The rooms were clean although could use a little update which we were told near future. Fridge had to be slammed shut but those were minor details! Thank you all for a great, fun week!

2/10

Poor

29 Jan 2026

CLIVE VALENTINE

Hello and thank you for asking for our thoughts on our stay,
The room we were led to believe was going to be my wife and I's Honeymoon dream getaway and first vacation together was a serious letdown.
We picked this resort based on the pictures on the website offers of amenities and the what we believed would live up to the Secrets Resort reputation.
Upon arrival everything appeared as described, it was not until we entered the room that there were problems, Room 1117 the jacuzzi tub had broken from the wall and was angled inward and was heavily and poorly caulked with goop, when we turned on the faucet of the tub and it shot out an abundance of grit and metal shards, we tried to clean it up, the tub had no drain plug so we placed the rubber bath mat on top to try and close the drain to fill the tub to try to clean it. After about 20 minutes of water running ,we still had NO HOT water and could only manage to fill the tub with about an inch of water as the tub had no drain and we couldn't get one from the front desk.
The room was clearly neglected and not maintained, and was showing signs of black mold in multiple areas and it had an odor of sewage. Not only had we payed for an ocean view but we received a room way back in the shade viewing the pool... and way in the distance was the ocean if we stood on a chair to see it.
We were determined to enjoy our stay and begged for a room change, we were told this\" might happen\" the next morning and to check back at 10 am the next mo

Leisure

2/10

Poor

28 Jan 2026

Lisa Wilkerson

I have never given a poor review but I feel like others should be informed before traveling so far to a foreign country. The room we booked and payed extra for was not available upon arrival. We were informed that since we booked through Expedia there was nothing they could do to refund our money either, but not until the very last day. We became aware very quickly that the ocean view pool access rooms were actually available but only to guests who paid for their vacation elite package. We sat through their sales pitch for over 3 hrs pressured by several salespeople to give 60 to 100 grand towards this vacation membership! We finally walked away and learned very quickly we would not get our room we paid for.

8/10

Excellent

28 Jan 2026

Debra

The staff were fun and entertaining! Room clean. Beautiful view.

Leisure Friends

8/10

Excellent

26 Jan 2026

BRUCE

Yes, our room was clean, and the people were wonderful.

Leisure Friends

8/10

Excellent

25 Jan 2026

Roger Tuck Mustard

Really liked the l

8/10

Excellent

25 Jan 2026

Anita Kay

😀

10/10

Exceptional

25 Jan 2026

Theresa Lindley

Loved our King Jr Suite completely renovated great views of the Villas pool. Close to Bordeauxs restaurant. Love this place will be going back!!!

Leisure Partner

10/10

Exceptional

22 Jan 2026

Casey

Service and staff are great. We celebrated our honeymoon and are planning to return for years to come.

Leisure Partner

6/10

Pleasant

21 Jan 2026

Tommy

there were three pools. all of them were good not great. sometimes hard to find a lounge chair.

Leisure Family

6/10

Pleasant

18 Jan 2026

John

Dated. small things broken, missing or just not maintained.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Gina

Overall the resort was nice. The beach was great along with the snorkling right off of the beach. Felt safe at the resort and leaving the resort. Employees friendly overall. Had a room with an ocean view and swim up pool. The outside of the room was amazing. Inside the room, not so much. Room was dated (not that big of a deal) and not cleaned throughly and had a list of items that did not work right away. This included no hot water, ceiling fan did not work, phone did not work, moldly bathmat and tub. Poor repairs had been attempted to the room previously and poor paint job. No way we were using the tub, it was just gross. We were on ground level (2 stories above us) and one night with heavy rain it was pouring through the ceiling in the bathroom. Didn't even bother reporting it because nothing would have been done. But there was a mold smell in the room in general.
I liked the resort, but would not stay there again because of the room and the high pressure sales pitch they put you through as soon as you get there for the timeshares. They are EXTREMELY agressive on selling you on the timeshare or membership, whatever it is, we did not want to hear it and made that clear. We told them we had been traveling for 12 hours and really just wanted to go to our room and relax. The sales pitch continued for another 30 minutes. Conveniently, our room was not ready for 45 minutes after we checked in (which was after 4:00 p.m.).

Leisure Partner

10/10

Exceptional

14 Jan 2026

Lori Anne

The rooms were great the food was good. The staff is incredible!! Kenia from the buffet was so wonderful and Roger from the pool bar was spectacular!!!

Leisure Friends

8/10

Excellent

13 Jan 2026

Amanda

Excellent staff who are very friendly and attentive, clean room, short walk to the beautiful beach with great snorkeling. Many excursions to pick from. Only downside was that the room was not ready at the check-in time and limited dining options. Would recommend.

Leisure Self

6/10

Pleasant

12 Jan 2026

Alicia M

Run down accommodations and food was average.

6/10

Pleasant

09 Jan 2026

Elaine

The staff was very nice and it was pretty clean. The food was very mediocre. One fish dish was inedible. Flies on the buffet and limp cheeses. No drink menu at the bar. The room was very nice, but the grounds had crumbling concrete paths. The trees were well maintained but some of the landscaping had poorly maintained weird plastic edging. The bathroom in the shopping are building was very old. The lobby bar is the only one with seating, unless you are seated in the restaurant. Overall you get what you pay for.

10/10

Exceptional

09 Jan 2026

Aniyah N

Had a blast perfect vacay

Leisure

6/10

Pleasant

08 Jan 2026

Gage Shea

Our room smelled like sewer and toilet clogged constantly. Got a new room that was a downgrade for no credit and WiFi did not work on that room so we had no acces to the app with all info for the resort such as menus, map etc.

Leisure Partner

6/10

Pleasant

06 Jan 2026

Lessley

This resort is in desperate need of an upgrade. Restaurants were incredibly limited. I am most disappointed in the fact that I paid for preferred club but it was completely pointless. I had to get up early on vacation to get chairs in the preferred club area, there were non preferred club guests in the preferred club pool or beach area, there were zero extra amenities that justified the additional cost. This resort needs a major overhaul and a more clearly defined area for preferred club guests.

Partner

8/10

Excellent

05 Jan 2026

Mindy

Staff were very attentive & friendly. Available to answer questions & help make stay a lovely experience.

Leisure Friends

6/10

Pleasant

04 Jan 2026

Theresa

water ran down the bathroom wall our entire stay

10/10

Exceptional

03 Jan 2026

Cheri

Activities like beach yoga and volleyball

Leisure Family

6/10

Pleasant

02 Jan 2026

Megan Ann

A/C was not working properly, even after letting the front desk know multi times.

Food in the all the restaurants was cold. Nobody likes ice cold fries.

We went to this resort 2 years ago and had heard they revamped it, so we thought we’d try it again. The buildings, pools and structures have gotten much worse. The food was terrible!

We had better hot fresh food in town and at the outdoor Mexican restaurant outside the gates of the resort.

Unfortunately, we will not be returning to this resort again.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Geoffrey

Great time for Christmas and new years would highly recommend

6/10

Pleasant

02 Jan 2026

VIOLET

The staff was beyond great - the resort overbooks guests and has to put into another property which is disappointing since the vacation was booked at secrets resort, not at a family resort.

Leisure Partner

4/10

Poor

01 Jan 2026

Mark

Very long wait at preferred club…only had one person working and a long line waiting.

Leisure Partner

2/10

Poor

01 Jan 2026

Elionor

Poorly operated and focused driven on pressure sales of Hyatt membership. Poor and limited food quality. Broken and nonfunctional, poolside lounge, chairs, room telephone. No courtesy shuttle to and from airport. No amenities. App is nonfunctional and doesn’t serve a purpose. Pour overall.

Leisure Family

4/10

Poor

31 Dec 2025

Kenneth

Amenities by far was the worst . The restaurants ran out of stuff when it got on the closer side to closing on each meal. Example don’t go to the Buffett after midway because they will not bring out more food . The bars had slim choices . The preferred had more but once they ran out it wasn’t restocked for many days . The entertainment was less than stellar as far as options . The entertainment staff were all amazing though . The preferred lounge hot food was rarely restocked if it ran out . So if may peopl were checking in then it was gone in under 15 minutes and wouldn’t be refilled until the next meal change . It was even worse when many people checking in had to wait more than 4 hours for a room after 3pm were stuck waiting there . The Bordeaux was the least consistent as far as food quality than the others . Our food was very overcooked more than twice . Braised beef should never be like jerky . Most bread we got offered at any restaurant was rock hard and dried out . The most consistent food we had was room service and the was all easy foods . The resort seemed short staffed or felt that way . Towels were so hard to come by even before 10 am when the pool bars open . Overall the least favorite place to stay for Christmas. There weren’t any great activities for th day . We did participate in the few they had because the staff was amazing . Miguel at the preferred pool bar and Irving for the entertainment Staff stood out as exceptional for sure . There were others too

Leisure Family

8/10

Excellent

31 Dec 2025

GINA

The Entertainment Staff was top notch, along with the wait staff! Our rooms were okay, old and dated but we had a clean-comfortable bed and hot water! Mahi Mahi, Fish Tacos and Chicken Wings were wonderful!

8/10

Excellent

31 Dec 2025

Russel

Rooms wre clean, and staff was wonderful.

2/10

Poor

30 Dec 2025

cornelius

After welcome bottle gone(small bicardi) resort would not replace, what am i supposed to do for drinks at my swimout pool i paid for. Spirits are supposed to be unlimited. Hostess at french restaurant told us we needed a reservation when we didn’t. I was really disappointed with my experience at this resort!!!!

Leisure Partner

6/10

Pleasant

30 Dec 2025

MERCEDES

Staff were awesome. Resort was not too crowded and pleasant. Our ocean view suite had the stink of sewage. Mattress was very old and had two distinct dips in it. Food was mediocre. It's very close to the reefs and convenient for scuba diving.

2/10

Poor

30 Dec 2025

nadia

The room smelled, the food was terrible. They try to sell you a time share from the moment we got here. A 50 min massage in $280 per.person. I feel ripped off.

Leisure Partner

4/10

Poor

27 Dec 2025

Jason

Staff was not helpful giving Information and the food was terrible. No variety of food with same menu for every day.

Leisure Partner

4/10

Poor

26 Dec 2025

Theresa Antoinette

Our room had water getting in from the rain, while there our room only got cleaned ones, the pools are freezing, nobody wa getting in the pool because the water is colder than the ocean (yall need a heater!!! Dreams has a heater, yall should also!!) The food is not all that, the menu is very limited, your rooms are very out of date, yall need a make over.
We been to other secrets hotels, the cozumel secrets, is by far the worst, old hotel, food very limited, pools are a cold disappointment, the ocean here is beautiful, that was the only highlight.

Leisure Family

10/10

Exceptional

26 Dec 2025

Shelly

Amazing food! Beautiful beach! Great staff

8/10

Excellent

24 Dec 2025

Delonzo

The resort is nice, but we didnt't have hot water the entire stay. We went to the concierge desk 8 TIMES!! They sent up matainence after our third visit. He did something to make it luke warm, finally after the 4th day and another visit they gave a us another room key on the property. The room was under constuction,when we returned to our room after our quick shower they were there. The water was hot, then when we tested it an hour later cold!!! Then one of the workers let slip that our building had no hot water, they lied to us for 4 days!!!

Leisure Partner

10/10

Exceptional

24 Dec 2025

Adrian Nicole

With the mixed reviews, I was very nervous to arrive at Secrets Aura. From the minute we got there, we were treated amazingly. The service was top notice. Everyone was so kind and helpful, always trying to make our stay a little better. We also got married while we were there and the Romance team was so easy and a pleasure to work with. They made it a breeze without the stress of a wedding. Only complaints we had were the pools were cold (It is December so understandable) and we found the food options to be less than desirable. The food was good but got old quickly.

Leisure Partner

10/10

Exceptional

21 Dec 2025

David

Staff was great. Polk walk out rooms are great. Buildings are starting to show some wear and tear.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Jason

Rooms were cleaned daily, staff was super friendly and very attentive l, pool was clean, and the ocean and views were amazing

8/10

Excellent

15 Dec 2025

Melanie Tipton

Room was clean, plenty of hot water, staff was helpful and kind!!!
Food was so so, but that’s a personal opinion.
Restaurant hours were weird.
Beach was amazing, clean, no vendors

Leisure Friends

10/10

Exceptional

14 Dec 2025

Ernesto

Great staff and very clean room. Great amenities

Leisure Family

2/10

Poor

11 Dec 2025

Gary Michael

5 restaurants and nowhere close to enough seating. Every time we tried, we had to wait for close to 2 hours, so we settled for the mediocre buffet options.
Pool bars closed at 5:00. Ridiculous!

Partner

6/10

Pleasant

11 Dec 2025

Cathaleen Lynn

The property was nice.Not very well lit at night so walking was hard.Not a lot of variety of food at the buffet same repetitive food every day I wouldn’t really consider it buffet. if you dine at one of the restaurants when you left there, you had to go to the buffet very very limited portions in the restaurants. The drinks were subpar.We never got coffee pods in our room.The maker was there asked several time for coffee never got any.Lack of nightly entertainment for a adult only resort.Beach towels.If you did not get one when you first seen them filling the bins you did not get one for the day.When asked for one we were told they were filling the bins 3 hours later still no towels.A lot of returning guest told us it was going down hill food,drinks,service.Nice people but would not return.Oh we ordered room service one night we could not get into the 1 open restaurant we called at 9pm we were told 45mins..ok had to deal with that or go hungry well at 2:15am the knocked on our door with the food we ordered at 9pm.needless to say my husband was NOT happy .

Leisure Friends

2/10

Poor

09 Dec 2025

Carina

The room was dirty and not as advertised. The food was inedible and the staff was unhelpful. A maintenance worker walked into our room unannounced to “check the water” which made us feel uncomfortable because he knocked once and immediately opened the door without waiting for us to let him in. The room wasn’t stocked upon arrival. We checked out after 2 hours to go to a different resort and they promised a full refund but still none has been initiated. Very disappointed.

Leisure Partner

8/10

Excellent

09 Dec 2025

Jeffery Knute

Some construction and once someone serviced the AC unit but left a mess in bathroom sink. Food and especially desserts could have been better

Leisure Family